I hope you're all doing great and basking in the joy of exploring Freshworks Community 2.0<\/strong>. As you are navigating through the new community structure, I\u2019m sure you must be eager to explore further, ask questions and share feedback <\/strong>and we would like to hear directly from you - so for the first time, we\u2019re going to set up a meeting with the Community team to answer all your queries.<\/span><\/p> We\u2019re really looking forward to the chance to meet all of you and also use this opportunity to give you a tour of the community and hear of what you\u2019d like to see more of\u00a0 in the community! Well guess who\u2019s going to be hosting these AMA\u2019s? It\u2019s our Captain,\u00a0 \u00a0<\/p> \u00a0<\/p> What can you expect in this session?<\/strong><\/span><\/p> \ud83d\udc40\u00a0Sneak Peek of Community 2.0<\/strong>: An exclusive virtual tour of the revamped community, where we'll walk you through all the exciting updates and features that have been introduced.\u00a0<\/span><\/p> \u00a0<\/p> \ud83d\udd75\ud83c\udffb\u00a0SME Councils: <\/strong>We will discuss the goals and functions of this expert-led council. It will be an open discussion, allowing us to understand how you would like to interact with our council members. If you have additional ideas for SME involvement beyond events and moderation, you could share them with us.<\/span><\/p> \u00a0<\/p> \u23f3\u00a0Upcoming Enhancements<\/strong>: You will gain some insights about the upcoming changes, including<\/span> the Ideas Section and Events Calendar.<\/strong><\/span><\/p> \u00a0<\/p> \ud83d\udd0d\u200b\u200b\u200bCommunity 2.0 Through Your Lens<\/strong>: We encourage you to ask questions and share feedback on the new structure, navigation, and all other aspects of the community. We are all ears!<\/span><\/p> \u00a0<\/p> \ud83d\udc1d\u00a0If you're a New Member:<\/strong> Please <\/span>use this as an opportunity to introduce yourselves<\/strong><\/span>, meet fellow members and learn more about what the Freshworks Community offers<\/strong>. We\u2019re here to help kick-start your journey so please we'd love to hear from you too.<\/span><\/p> \u00a0<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section> If you have any questions\/feedback, please drop them in the comments below and we can address them during our upcoming sessions.\u00a0<\/span><\/p> As you all know, we are a global community, embracing members from different parts of the world with delight :D. We would like to host these sessions at a time convenient for you and will be happy to conduct it at multiple times if needed. So, please let us know your preferred days, time zones, and session timings<\/strong> from the following options. Your input will help us schedule the session accordingly. If you have any other preferred time slots\/zones (which we might have missed here), share them below, and we'll gladly consider them too!<\/span><\/p> Looking forward to meeting y\u2019all soon!<\/p> \u00a0<\/p> Best<\/p> Kamakshi<\/p>","id":32631,"featuredImage":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/5d7ddea2-b31f-440b-8329-348f8a9e374d_thumb.png","label":"COMMUNITY NEWS","replyCount":4,"views":57,"post":{"id":81298,"author":{"id":43548,"url":"\/members\/kamakshi-v-43548","name":"Kamakshi V","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/e865e8ef-3f5e-4151-899f-7677e48d6699.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":4},"content":" Hello Hello Fam!<\/span><\/p> I hope you're all doing great and basking in the joy of exploring Freshworks Community 2.0<\/strong>. As you are navigating through the new community structure, I\u2019m sure you must be eager to explore further, ask questions and share feedback <\/strong>and we would like to hear directly from you - so for the first time, we\u2019re going to set up a meeting with the Community team to answer all your queries.<\/span><\/p> We\u2019re really looking forward to the chance to meet all of you and also use this opportunity to give you a tour of the community and hear of what you\u2019d like to see more of\u00a0 in the community! Well guess who\u2019s going to be hosting these AMA\u2019s? It\u2019s our Captain,\u00a0 \u00a0<\/p> \u00a0<\/p> What can you expect in this session?<\/strong><\/span><\/p> \ud83d\udc40\u00a0Sneak Peek of Community 2.0<\/strong>: An exclusive virtual tour of the revamped community, where we'll walk you through all the exciting updates and features that have been introduced.\u00a0<\/span><\/p> \u00a0<\/p> \ud83d\udd75\ud83c\udffb\u00a0SME Councils: <\/strong>We will discuss the goals and functions of this expert-led council. It will be an open discussion, allowing us to understand how you would like to interact with our council members. If you have additional ideas for SME involvement beyond events and moderation, you could share them with us.<\/span><\/p> \u00a0<\/p> \u23f3\u00a0Upcoming Enhancements<\/strong>: You will gain some insights about the upcoming changes, including<\/span> the Ideas Section and Events Calendar.<\/strong><\/span><\/p> \u00a0<\/p> \ud83d\udd0d\u200b\u200b\u200bCommunity 2.0 Through Your Lens<\/strong>: We encourage you to ask questions and share feedback on the new structure, navigation, and all other aspects of the community. We are all ears!<\/span><\/p> \u00a0<\/p> \ud83d\udc1d\u00a0If you're a New Member:<\/strong> Please <\/span>use this as an opportunity to introduce yourselves<\/strong><\/span>, meet fellow members and learn more about what the Freshworks Community offers<\/strong>. We\u2019re here to help kick-start your journey so please we'd love to hear from you too.<\/span><\/p> \u00a0<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section> If you have any questions\/feedback, please drop them in the comments below and we can address them during our upcoming sessions.\u00a0<\/span><\/p> As you all know, we are a global community, embracing members from different parts of the world with delight :D. We would like to host these sessions at a time convenient for you and will be happy to conduct it at multiple times if needed. So, please let us know your preferred days, time zones, and session timings<\/strong> from the following options. Your input will help us schedule the session accordingly. If you have any other preferred time slots\/zones (which we might have missed here), share them below, and we'll gladly consider them too!<\/span><\/p> Looking forward to meeting y\u2019all soon!<\/p> \u00a0<\/p> Best<\/p> Kamakshi<\/p>","url":"\/announcements-and-events-11308\/poll-askallyanything-the-first-ever-community-2-0-virtual-meet-up-tour-32631?postid=81298#post81298","creationDate":"2023-08-09T07:20:58+0000","relativeCreationDate":"3 days ago"},"contentType":"article","type":0,"likes":1,"hasCurrentUserLiked":false},"config":{"selectedTopic":{"url":"https:\/\/community.freshworks.com\/announcements-and-events-11308\/poll-askallyanything-the-first-ever-community-2-0-virtual-meet-up-tour-32631","title":"[POLL] #AskAllyAnything - The first ever community 2.0 virtual meet-up & tour","description":" Hello Hello Fam!<\/span><\/p> I hope you're all doing great and basking in the joy of exploring Freshworks Community 2.0<\/strong>. As you are navigating through the new community structure, I\u2019m sure you must be eager to explore further, ask questions and share feedback <\/strong>and we would like to hear directly from you - so for the first time, we\u2019re going to set up a meeting with the Community team to answer all your queries.<\/span><\/p> We\u2019re really looking forward to the chance to meet all of you and also use this opportunity to give you a tour of the community and hear of what you\u2019d like to see more of\u00a0 in the community! Well guess who\u2019s going to be hosting these AMA\u2019s? It\u2019s our Captain,\u00a0 \u00a0<\/p> \u00a0<\/p> What can you expect in this session?<\/strong><\/span><\/p> \ud83d\udc40\u00a0Sneak Peek of Community 2.0<\/strong>: An exclusive virtual tour of the revamped community, where we'll walk you through all the exciting updates and features that have been introduced.\u00a0<\/span><\/p> \u00a0<\/p> \ud83d\udd75\ud83c\udffb\u00a0SME Councils: <\/strong>We will discuss the goals and functions of this expert-led council. It will be an open discussion, allowing us to understand how you would like to interact with our council members. If you have additional ideas for SME involvement beyond events and moderation, you could share them with us.<\/span><\/p> \u00a0<\/p> \u23f3\u00a0Upcoming Enhancements<\/strong>: You will gain some insights about the upcoming changes, including<\/span> the Ideas Section and Events Calendar.<\/strong><\/span><\/p> \u00a0<\/p> \ud83d\udd0d\u200b\u200b\u200bCommunity 2.0 Through Your Lens<\/strong>: We encourage you to ask questions and share feedback on the new structure, navigation, and all other aspects of the community. We are all ears!<\/span><\/p> \u00a0<\/p> \ud83d\udc1d\u00a0If you're a New Member:<\/strong> Please <\/span>use this as an opportunity to introduce yourselves<\/strong><\/span>, meet fellow members and learn more about what the Freshworks Community offers<\/strong>. We\u2019re here to help kick-start your journey so please we'd love to hear from you too.<\/span><\/p> \u00a0<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section> If you have any questions\/feedback, please drop them in the comments below and we can address them during our upcoming sessions.\u00a0<\/span><\/p> As you all know, we are a global community, embracing members from different parts of the world with delight :D. We would like to host these sessions at a time convenient for you and will be happy to conduct it at multiple times if needed. So, please let us know your preferred days, time zones, and session timings<\/strong> from the following options. Your input will help us schedule the session accordingly. If you have any other preferred time slots\/zones (which we might have missed here), share them below, and we'll gladly consider them too!<\/span><\/p> Looking forward to meeting y\u2019all soon!<\/p> \u00a0<\/p> Best<\/p> Kamakshi<\/p>","id":32631,"featuredImage":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/5d7ddea2-b31f-440b-8329-348f8a9e374d_thumb.png","label":"COMMUNITY NEWS","replyCount":4,"views":57,"post":{"id":81298,"author":{"id":43548,"url":"\/members\/kamakshi-v-43548","name":"Kamakshi V","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/e865e8ef-3f5e-4151-899f-7677e48d6699.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":4},"content":" Hello Hello Fam!<\/span><\/p> I hope you're all doing great and basking in the joy of exploring Freshworks Community 2.0<\/strong>. As you are navigating through the new community structure, I\u2019m sure you must be eager to explore further, ask questions and share feedback <\/strong>and we would like to hear directly from you - so for the first time, we\u2019re going to set up a meeting with the Community team to answer all your queries.<\/span><\/p> We\u2019re really looking forward to the chance to meet all of you and also use this opportunity to give you a tour of the community and hear of what you\u2019d like to see more of\u00a0 in the community! Well guess who\u2019s going to be hosting these AMA\u2019s? It\u2019s our Captain,\u00a0 \u00a0<\/p> \u00a0<\/p> What can you expect in this session?<\/strong><\/span><\/p> \ud83d\udc40\u00a0Sneak Peek of Community 2.0<\/strong>: An exclusive virtual tour of the revamped community, where we'll walk you through all the exciting updates and features that have been introduced.\u00a0<\/span><\/p> \u00a0<\/p> \ud83d\udd75\ud83c\udffb\u00a0SME Councils: <\/strong>We will discuss the goals and functions of this expert-led council. It will be an open discussion, allowing us to understand how you would like to interact with our council members. If you have additional ideas for SME involvement beyond events and moderation, you could share them with us.<\/span><\/p> \u00a0<\/p> \u23f3\u00a0Upcoming Enhancements<\/strong>: You will gain some insights about the upcoming changes, including<\/span> the Ideas Section and Events Calendar.<\/strong><\/span><\/p> \u00a0<\/p> \ud83d\udd0d\u200b\u200b\u200bCommunity 2.0 Through Your Lens<\/strong>: We encourage you to ask questions and share feedback on the new structure, navigation, and all other aspects of the community. We are all ears!<\/span><\/p> \u00a0<\/p> \ud83d\udc1d\u00a0If you're a New Member:<\/strong> Please <\/span>use this as an opportunity to introduce yourselves<\/strong><\/span>, meet fellow members and learn more about what the Freshworks Community offers<\/strong>. We\u2019re here to help kick-start your journey so please we'd love to hear from you too.<\/span><\/p> \u00a0<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section> If you have any questions\/feedback, please drop them in the comments below and we can address them during our upcoming sessions.\u00a0<\/span><\/p> As you all know, we are a global community, embracing members from different parts of the world with delight :D. We would like to host these sessions at a time convenient for you and will be happy to conduct it at multiple times if needed. So, please let us know your preferred days, time zones, and session timings<\/strong> from the following options. Your input will help us schedule the session accordingly. If you have any other preferred time slots\/zones (which we might have missed here), share them below, and we'll gladly consider them too!<\/span><\/p> Looking forward to meeting y\u2019all soon!<\/p> \u00a0<\/p> Best<\/p> Kamakshi<\/p>","url":"\/announcements-and-events-11308\/poll-askallyanything-the-first-ever-community-2-0-virtual-meet-up-tour-32631?postid=81298#post81298","creationDate":"2023-08-09T07:20:58+0000","relativeCreationDate":"3 days ago"},"contentType":"article","type":0,"likes":1,"hasCurrentUserLiked":false}},"phrases":{"Forum":{"{n} year|{n} years":"{n} year|{n} years","{n} month|{n} months":"{n} month|{n} months","{n} day|{n} days":"{n} day|{n} days","{n} hour|{n} hours":"{n} hour|{n} hours","{n} minute|{n} minutes":"{n} minute|{n} minutes","just":"just now","{plural} ago":"{plural} ago"}}}">
Using Freshservice \u00a0<\/p> \u00a0<\/p>","url":"\/project-and-workload-11412\/unable-to-see-the-project-analytics-30884?postid=77577#post77577","creationDate":"2023-05-11T05:44:04+0000","relativeCreationDate":"3 months ago"},"isTopicUnread":true,"privateId":5630,"id":30884,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11412,"isIdeation":false,"url":"\/project-and-workload-11412","title":"Project and Workload","description":"Using Freshservice"},"url":"\/project-and-workload-11412\/unable-to-see-the-project-analytics-30884","title":"Unable to see the Project Analytics","lastPost":{"id":77584,"author":{"id":43576,"url":"\/members\/thisgrasya-43576","name":"thisgrasya","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/3a344f1d-de94-48a1-91ae-0195971cb907.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Thank you. I can see it now. :)\u00a0<\/p>","url":"\/project-and-workload-11412\/unable-to-see-the-project-analytics-30884?postid=77584#post77584","creationDate":"2023-05-11T07:23:14+0000","relativeCreationDate":"3 months ago"},"lastReply":{"id":77584,"author":{"id":43576,"url":"\/members\/thisgrasya-43576","name":"thisgrasya","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/3a344f1d-de94-48a1-91ae-0195971cb907.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Thank you. I can see it now. :)\u00a0<\/p>","url":"\/project-and-workload-11412\/unable-to-see-the-project-analytics-30884?postid=77584#post77584","creationDate":"2023-05-11T07:23:14+0000","relativeCreationDate":"3 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":0,"relevantPost":{"id":77577,"author":{"id":43576,"url":"\/members\/thisgrasya-43576","name":"thisgrasya","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/3a344f1d-de94-48a1-91ae-0195971cb907.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" I\u2019m seeing project analytics under Reporting in freshservice support but I\u2019m unable to see it in my account. Am I missing something? I cant find any useful documentation also. Please help check.<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/project-and-workload-11412\/unable-to-see-the-project-analytics-30884?postid=77577#post77577","creationDate":"2023-05-11T05:44:04+0000","relativeCreationDate":"3 months ago"},"numberOfViews":28,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"77584"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"81862f45cd05529d35e13846c73d1a3cbec5ac19","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Is there a way of closing\/resolving a task when it is linked to an incident or request.\u00a0 i.e. If a task is linked to an incident and that incident is set to resolved can the task also be set to resolved without having to remember to update the linked task or at least a warning\/notification that there is a linked task.<\/p>","url":"\/project-and-workload-11412\/freshservice-project-tasks-28720?postid=73343#post73343","creationDate":"2023-03-12T13:24:35+0000","relativeCreationDate":"5 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":2,"relevantPost":{"id":73343,"author":{"id":38303,"url":"\/members\/hdd-johnh-38303","name":"HDd.JohnH","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Is there a way of closing\/resolving a task when it is linked to an incident or request.\u00a0 i.e. If a task is linked to an incident and that incident is set to resolved can the task also be set to resolved without having to remember to update the linked task or at least a warning\/notification that there is a linked task.<\/p>","url":"\/project-and-workload-11412\/freshservice-project-tasks-28720?postid=73343#post73343","creationDate":"2023-03-12T13:24:35+0000","relativeCreationDate":"5 months ago"},"numberOfViews":35,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"73343"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"81862f45cd05529d35e13846c73d1a3cbec5ac19","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
\u00a0<\/p> Does anyone know how often you can assign\/reassign the project management licenses? Is there a limit? I think we would like to get a few, but would need to reassign as new projects arise.\u00a0<\/p> \u00a0<\/p> Thanks in advance!<\/p> Zach<\/p>","url":"\/project-and-workload-11412\/project-management-licenses-28664?postid=73162#post73162","creationDate":"2023-03-07T14:54:58+0000","relativeCreationDate":"5 months ago"},"isTopicUnread":true,"privateId":4579,"id":28664,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11412,"isIdeation":false,"url":"\/project-and-workload-11412","title":"Project and Workload","description":"Using Freshservice"},"url":"\/project-and-workload-11412\/project-management-licenses-28664","title":"Project Management Licenses","lastPost":{"id":73162,"author":{"id":41252,"url":"\/members\/zachscott-41252","name":"zachscott","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":" Hello FS community!<\/p> \u00a0<\/p> Does anyone know how often you can assign\/reassign the project management licenses? Is there a limit? I think we would like to get a few, but would need to reassign as new projects arise.\u00a0<\/p> \u00a0<\/p> Thanks in advance!<\/p> Zach<\/p>","url":"\/project-and-workload-11412\/project-management-licenses-28664?postid=73162#post73162","creationDate":"2023-03-07T14:54:58+0000","relativeCreationDate":"5 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":1,"relevantPost":{"id":73162,"author":{"id":41252,"url":"\/members\/zachscott-41252","name":"zachscott","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":" Hello FS community!<\/p> \u00a0<\/p> Does anyone know how often you can assign\/reassign the project management licenses? Is there a limit? I think we would like to get a few, but would need to reassign as new projects arise.\u00a0<\/p> \u00a0<\/p> Thanks in advance!<\/p> Zach<\/p>","url":"\/project-and-workload-11412\/project-management-licenses-28664?postid=73162#post73162","creationDate":"2023-03-07T14:54:58+0000","relativeCreationDate":"5 months ago"},"numberOfViews":12,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"73162"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"81862f45cd05529d35e13846c73d1a3cbec5ac19","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
I have made one that I thought would work but the \u201cDate Range Dimension\u201d skews the data. I have some tasks that may be not be closed yet, but I still need to see the current time tracked against\u00a0them (preferably without exporting a spreadsheet). If I set this as created date, it will only track time for the date that it was created, even if I track time against it at a later date.\u00a0<\/p> \u00a0<\/p> I just want to be able to see in a chart how much time is tracked per day, per agent within a particular project.<\/p> Thank you for y\u2019alls time!<\/p>","url":"\/project-and-workload-11412\/project-time-tracking-by-agent-28632?postid=73067#post73067","creationDate":"2023-03-03T15:11:24+0000","relativeCreationDate":"5 months ago"},"isTopicUnread":true,"privateId":4555,"id":28632,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11412,"isIdeation":false,"url":"\/project-and-workload-11412","title":"Project and Workload","description":"Using Freshservice"},"url":"\/project-and-workload-11412\/project-time-tracking-by-agent-28632","title":"Project Time tracking by agent","lastPost":{"id":73067,"author":{"id":41252,"url":"\/members\/zachscott-41252","name":"zachscott","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":" Does anyone know how to create a project time tracking (sum) by agent by day?<\/p> I have made one that I thought would work but the \u201cDate Range Dimension\u201d skews the data. I have some tasks that may be not be closed yet, but I still need to see the current time tracked against\u00a0them (preferably without exporting a spreadsheet). If I set this as created date, it will only track time for the date that it was created, even if I track time against it at a later date.\u00a0<\/p> \u00a0<\/p> I just want to be able to see in a chart how much time is tracked per day, per agent within a particular project.<\/p> Thank you for y\u2019alls time!<\/p>","url":"\/project-and-workload-11412\/project-time-tracking-by-agent-28632?postid=73067#post73067","creationDate":"2023-03-03T15:11:24+0000","relativeCreationDate":"5 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":1,"relevantPost":{"id":73067,"author":{"id":41252,"url":"\/members\/zachscott-41252","name":"zachscott","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":" Does anyone know how to create a project time tracking (sum) by agent by day?<\/p> I have made one that I thought would work but the \u201cDate Range Dimension\u201d skews the data. I have some tasks that may be not be closed yet, but I still need to see the current time tracked against\u00a0them (preferably without exporting a spreadsheet). If I set this as created date, it will only track time for the date that it was created, even if I track time against it at a later date.\u00a0<\/p> \u00a0<\/p> I just want to be able to see in a chart how much time is tracked per day, per agent within a particular project.<\/p> Thank you for y\u2019alls time!<\/p>","url":"\/project-and-workload-11412\/project-time-tracking-by-agent-28632?postid=73067#post73067","creationDate":"2023-03-03T15:11:24+0000","relativeCreationDate":"5 months ago"},"numberOfViews":23,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"73067"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"81862f45cd05529d35e13846c73d1a3cbec5ac19","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Hi,<\/p> The user you\u00a0are trying to add to the project must be part of the system either as a Requester\/Agent. Only then the system would be able to track their activities.\u00a0\u00a0<\/p> But can you elaborate the implications on why this consultant should not be in the system as a requester at least?\u00a0<\/p>","url":"\/project-and-workload-11412\/project-resources-28021?postid=71821#post71821","creationDate":"2023-02-02T01:44:40+0000","relativeCreationDate":"6 months ago"},"lastReply":{"id":71821,"author":{"id":13455,"url":"\/members\/dominic-dilip-13455","name":"Dominic Dilip","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" Hi,<\/p> The user you\u00a0are trying to add to the project must be part of the system either as a Requester\/Agent. Only then the system would be able to track their activities.\u00a0\u00a0<\/p> But can you elaborate the implications on why this consultant should not be in the system as a requester at least?\u00a0<\/p>","url":"\/project-and-workload-11412\/project-resources-28021?postid=71821#post71821","creationDate":"2023-02-02T01:44:40+0000","relativeCreationDate":"6 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":71650,"author":{"id":41061,"url":"\/members\/tzinser-41061","name":"tzinser","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" It would be beneficial to be able to add a resource to a project that is not an agent\/requestor.\u00a0 For example, I have tasks that are being added to a project but are assigned to external entities.\u00a0 Being able to add the project resource and assign the task to them helps me track who is responsible for that task.\u00a0 We have cases where a consultant, state level employee, or external vendor are leveraged on a project.\u00a0<\/p>","url":"\/project-and-workload-11412\/project-resources-28021?postid=71650#post71650","creationDate":"2023-01-26T19:18:18+0000","relativeCreationDate":"6 months ago"},"numberOfViews":16,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"71821"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"81862f45cd05529d35e13846c73d1a3cbec5ac19","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
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