\u00a0<\/p>
Attention please!!\u00a0<\/span><\/span><\/strong><\/h3>\u00a0<\/p>
The time has finally arrived for us to take Freshworks Community 2.0 - LIVE <\/strong><\/em><\/span>!! Please note that the migration process will begin from Thursday, 20th July, 2023<\/strong>\u00a0and will run over the next few days.<\/span><\/p>While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories<\/u>. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our entire database. We will be moving over 10,000 articles and the migration will happen in phases, please bear with us as this may take a few weeks to complete.\u00a0<\/span><\/p>In the interim, we look forward to your feedback, suggestions, any pages that could be broken, please do alert us on this thread so we\u00a0can keep an eye out and amend immediately. We hope these changes bring in more structure, better spaces for discussion and elevate the experience for our members.<\/span><\/p>Next week, please keep a look out for the details of the new structure, how you can navigate it and start posting in the new specific topic areas.\u00a0<\/span><\/p>In case you missed the tea on Freshworks Community 2.0 is, please see the article below :<\/span><\/strong><\/p><\/oembed><\/p>\u00a0<\/p>
Lastly before I sign off, a few additional points:<\/span><\/p>\ud83d\udcdd\u00a0Your feedback is crucial to making this next phase a success. We will soon share a form <\/strong>here so we can hear from you. This will be directly\u00a0 \u00a0 \u00a0 \u00a0reviewed by our Senior Director of Customer Engagement @Colin Crowley<\/user-mention><\/span>\u00a0and I.\u00a0<\/span><\/p>\ud83c\udf08\u00a0We will also be introducing a fun AMA with me - Ask Aly Anything<\/strong> :)! Over the next quarter, I would like to hear directly from you on any concerns,\u00a0 questions on the next phase of growth and mainly just to get to know you better and hear from you! Stay tuned for those details.<\/span><\/p>\ud83d\udccc\u00a0\u200bPlease note that as we move to the new categories, the topics you used to \u2018Subscribe\u2019<\/strong> to will be lost. So please ensure to re-subscribe.<\/span><\/p>\ud83d\udea8If there are any pages that are broken, please alert @Kamakshi V<\/user-mention><\/span>\u00a0\u00a0or me and we will work to rectify as soon as possible.<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\u00a0<\/p>
Thanks for your patience and support as always.<\/span><\/p>\u00a0<\/p>
Best<\/p>
Ally<\/p>","id":32305,"featuredImage":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/7b6a7c39-0dc0-4c6e-80e9-8c999f8945d8_thumb.png","label":"Community News","replyCount":1,"views":91,"post":{"id":80461,"author":{"id":32014,"url":"\/members\/alyssia-correa-32014","name":"alyssia.correa","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ba3dbeb8-0226-46ab-8699-0d19aadada93.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":6},"content":"
Hello Freshworks Community,\u00a0<\/span><\/p>\u00a0<\/p>
Attention please!!\u00a0<\/span><\/span><\/strong><\/h3>\u00a0<\/p>
The time has finally arrived for us to take Freshworks Community 2.0 - LIVE <\/strong><\/em><\/span>!! Please note that the migration process will begin from Thursday, 20th July, 2023<\/strong>\u00a0and will run over the next few days.<\/span><\/p>While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories<\/u>. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our entire database. We will be moving over 10,000 articles and the migration will happen in phases, please bear with us as this may take a few weeks to complete.\u00a0<\/span><\/p>In the interim, we look forward to your feedback, suggestions, any pages that could be broken, please do alert us on this thread so we\u00a0can keep an eye out and amend immediately. We hope these changes bring in more structure, better spaces for discussion and elevate the experience for our members.<\/span><\/p>Next week, please keep a look out for the details of the new structure, how you can navigate it and start posting in the new specific topic areas.\u00a0<\/span><\/p>In case you missed the tea on Freshworks Community 2.0 is, please see the article below :<\/span><\/strong><\/p><\/oembed><\/p>\u00a0<\/p>
Lastly before I sign off, a few additional points:<\/span><\/p>\ud83d\udcdd\u00a0Your feedback is crucial to making this next phase a success. We will soon share a form <\/strong>here so we can hear from you. This will be directly\u00a0 \u00a0 \u00a0 \u00a0reviewed by our Senior Director of Customer Engagement @Colin Crowley<\/user-mention><\/span>\u00a0and I.\u00a0<\/span><\/p>\ud83c\udf08\u00a0We will also be introducing a fun AMA with me - Ask Aly Anything<\/strong> :)! Over the next quarter, I would like to hear directly from you on any concerns,\u00a0 questions on the next phase of growth and mainly just to get to know you better and hear from you! Stay tuned for those details.<\/span><\/p>\ud83d\udccc\u00a0\u200bPlease note that as we move to the new categories, the topics you used to \u2018Subscribe\u2019<\/strong> to will be lost. So please ensure to re-subscribe.<\/span><\/p>\ud83d\udea8If there are any pages that are broken, please alert @Kamakshi V<\/user-mention><\/span>\u00a0\u00a0or me and we will work to rectify as soon as possible.<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\u00a0<\/p>
Thanks for your patience and support as always.<\/span><\/p>\u00a0<\/p>
Best<\/p>
Ally<\/p>","url":"\/announcements-11308\/attention-please-maintenance-hours-for-freshworks-community-2-0-32305?postid=80461#post80461","creationDate":"2023-07-19T08:44:32+0000","relativeCreationDate":"1 day ago"},"contentType":"article","type":0,"likes":4,"hasCurrentUserLiked":false},"config":{"selectedTopic":{"url":"https:\/\/community.freshworks.com\/announcements-11308\/attention-please-maintenance-hours-for-freshworks-community-2-0-32305","title":"\ud83d\udea8 ATTENTION PLEASE!! \ud83d\udea8 Maintenance Hours for Freshworks Community 2.0 \u200b\u200b\u200b\u200b\u200b\u200b\u200b\ud83d\udd27","description":"
Hello Freshworks Community,\u00a0<\/span><\/p>\u00a0<\/p>
Attention please!!\u00a0<\/span><\/span><\/strong><\/h3>\u00a0<\/p>
The time has finally arrived for us to take Freshworks Community 2.0 - LIVE <\/strong><\/em><\/span>!! Please note that the migration process will begin from Thursday, 20th July, 2023<\/strong>\u00a0and will run over the next few days.<\/span><\/p>While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories<\/u>. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our entire database. We will be moving over 10,000 articles and the migration will happen in phases, please bear with us as this may take a few weeks to complete.\u00a0<\/span><\/p>In the interim, we look forward to your feedback, suggestions, any pages that could be broken, please do alert us on this thread so we\u00a0can keep an eye out and amend immediately. We hope these changes bring in more structure, better spaces for discussion and elevate the experience for our members.<\/span><\/p>Next week, please keep a look out for the details of the new structure, how you can navigate it and start posting in the new specific topic areas.\u00a0<\/span><\/p>In case you missed the tea on Freshworks Community 2.0 is, please see the article below :<\/span><\/strong><\/p><\/oembed><\/p>\u00a0<\/p>
Lastly before I sign off, a few additional points:<\/span><\/p>\ud83d\udcdd\u00a0Your feedback is crucial to making this next phase a success. We will soon share a form <\/strong>here so we can hear from you. This will be directly\u00a0 \u00a0 \u00a0 \u00a0reviewed by our Senior Director of Customer Engagement @Colin Crowley<\/user-mention><\/span>\u00a0and I.\u00a0<\/span><\/p>\ud83c\udf08\u00a0We will also be introducing a fun AMA with me - Ask Aly Anything<\/strong> :)! Over the next quarter, I would like to hear directly from you on any concerns,\u00a0 questions on the next phase of growth and mainly just to get to know you better and hear from you! Stay tuned for those details.<\/span><\/p>\ud83d\udccc\u00a0\u200bPlease note that as we move to the new categories, the topics you used to \u2018Subscribe\u2019<\/strong> to will be lost. So please ensure to re-subscribe.<\/span><\/p>\ud83d\udea8If there are any pages that are broken, please alert @Kamakshi V<\/user-mention><\/span>\u00a0\u00a0or me and we will work to rectify as soon as possible.<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\u00a0<\/p>
Thanks for your patience and support as always.<\/span><\/p>\u00a0<\/p>
Best<\/p>
Ally<\/p>","id":32305,"featuredImage":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/7b6a7c39-0dc0-4c6e-80e9-8c999f8945d8_thumb.png","label":"Community News","replyCount":1,"views":91,"post":{"id":80461,"author":{"id":32014,"url":"\/members\/alyssia-correa-32014","name":"alyssia.correa","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ba3dbeb8-0226-46ab-8699-0d19aadada93.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":6},"content":"
Hello Freshworks Community,\u00a0<\/span><\/p>\u00a0<\/p>
Attention please!!\u00a0<\/span><\/span><\/strong><\/h3>\u00a0<\/p>
The time has finally arrived for us to take Freshworks Community 2.0 - LIVE <\/strong><\/em><\/span>!! Please note that the migration process will begin from Thursday, 20th July, 2023<\/strong>\u00a0and will run over the next few days.<\/span><\/p>While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories<\/u>. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our entire database. We will be moving over 10,000 articles and the migration will happen in phases, please bear with us as this may take a few weeks to complete.\u00a0<\/span><\/p>In the interim, we look forward to your feedback, suggestions, any pages that could be broken, please do alert us on this thread so we\u00a0can keep an eye out and amend immediately. We hope these changes bring in more structure, better spaces for discussion and elevate the experience for our members.<\/span><\/p>Next week, please keep a look out for the details of the new structure, how you can navigate it and start posting in the new specific topic areas.\u00a0<\/span><\/p>In case you missed the tea on Freshworks Community 2.0 is, please see the article below :<\/span><\/strong><\/p><\/oembed><\/p>\u00a0<\/p>
Lastly before I sign off, a few additional points:<\/span><\/p>\ud83d\udcdd\u00a0Your feedback is crucial to making this next phase a success. We will soon share a form <\/strong>here so we can hear from you. This will be directly\u00a0 \u00a0 \u00a0 \u00a0reviewed by our Senior Director of Customer Engagement @Colin Crowley<\/user-mention><\/span>\u00a0and I.\u00a0<\/span><\/p>\ud83c\udf08\u00a0We will also be introducing a fun AMA with me - Ask Aly Anything<\/strong> :)! Over the next quarter, I would like to hear directly from you on any concerns,\u00a0 questions on the next phase of growth and mainly just to get to know you better and hear from you! Stay tuned for those details.<\/span><\/p>\ud83d\udccc\u00a0\u200bPlease note that as we move to the new categories, the topics you used to \u2018Subscribe\u2019<\/strong> to will be lost. So please ensure to re-subscribe.<\/span><\/p>\ud83d\udea8If there are any pages that are broken, please alert @Kamakshi V<\/user-mention><\/span>\u00a0\u00a0or me and we will work to rectify as soon as possible.<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\u00a0<\/p>
Thanks for your patience and support as always.<\/span><\/p>\u00a0<\/p>
Best<\/p>
Ally<\/p>","url":"\/announcements-11308\/attention-please-maintenance-hours-for-freshworks-community-2-0-32305?postid=80461#post80461","creationDate":"2023-07-19T08:44:32+0000","relativeCreationDate":"1 day ago"},"contentType":"article","type":0,"likes":4,"hasCurrentUserLiked":false}},"phrases":{"Forum":{"{n} year|{n} years":"{n} year|{n} years","{n} month|{n} months":"{n} month|{n} months","{n} day|{n} days":"{n} day|{n} days","{n} hour|{n} hours":"{n} hour|{n} hours","{n} minute|{n} minutes":"{n} minute|{n} minutes","just":"just now","{plural} ago":"{plural} ago"}}}">
Knowledge Base
Using Freshdesk
8 Topics
Hello Freshworks,<\/p>I use the font Verdana and set the font size to 14, but It looks 9 in the article.<\/p>
Why is it inconsistent?<\/p>
On google docs, the font is still showing correctly.<\/p>
\u00a0<\/p>
\u00a0<\/p>![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/2d10fa84-849f-45de-a6a5-d47f907c4917.png\")
<\/figure>\u00a0<\/p>![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/60455547-191e-4e0d-82de-a2f6fb420822.png\")
<\/figure>![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/0cd27c08-4dba-446e-8032-f292782c6bf9.png\")
<\/figure>![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/caab5341-8c88-44bd-a718-5ea66835fbd1.png\")
<\/figure>\u00a0<\/p>","url":"\/knowledge-base-11360\/knowledge-base-font-size-in-article-is-very-small-30876?postid=77562#post77562","creationDate":"2023-05-10T16:37:28+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5627,"id":30876,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11360,"isIdeation":false,"url":"\/knowledge-base-11360","title":"Knowledge Base","description":"Using Freshdesk"},"url":"\/knowledge-base-11360\/knowledge-base-font-size-in-article-is-very-small-30876","title":"Knowledge Base - font size in article is very small","lastPost":{"id":77562,"author":{"id":43561,"url":"\/members\/hiro-43561","name":"hiro","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
Hello Freshworks,<\/p>
I use the font Verdana and set the font size to 14, but It looks 9 in the article.<\/p>
Why is it inconsistent?<\/p>
On google docs, the font is still showing correctly.<\/p>
\u00a0<\/p>
\u00a0<\/p><\/figure>\u00a0<\/p><\/figure><\/figure><\/figure>\u00a0<\/p>","url":"\/knowledge-base-11360\/knowledge-base-font-size-in-article-is-very-small-30876?postid=77562#post77562","creationDate":"2023-05-10T16:37:28+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":1,"relevantPost":{"id":77562,"author":{"id":43561,"url":"\/members\/hiro-43561","name":"hiro","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
Hello Freshworks,<\/p>
I use the font Verdana and set the font size to 14, but It looks 9 in the article.<\/p>
Why is it inconsistent?<\/p>
On google docs, the font is still showing correctly.<\/p>
\u00a0<\/p>
\u00a0<\/p><\/figure>\u00a0<\/p><\/figure><\/figure><\/figure>\u00a0<\/p>","url":"\/knowledge-base-11360\/knowledge-base-font-size-in-article-is-very-small-30876?postid=77562#post77562","creationDate":"2023-05-10T16:37:28+0000","relativeCreationDate":"2 months ago"},"numberOfViews":22,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"77562"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"dacf6680d40c8a83695f3be2ee22f15a61508431","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
I currently have a knowledge base in my own software and I want to transfer it to freshdesk, but I have a peculiarity, each article in the knowledge base answers several questions from users. Example:
question1, question5 and question9 are answered by knowledge article X.
Can Freshdesk configure multiple questions for the same knowledge item?<\/p>\u00a0<\/p>
Thansk!<\/p>","url":"\/knowledge-base-11360\/multiple-questions-for-the-same-knowledge-article-30576?postid=76839#post76839","creationDate":"2023-04-23T16:43:46+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5488,"id":30576,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11360,"isIdeation":false,"url":"\/knowledge-base-11360","title":"Knowledge Base","description":"Using Freshdesk"},"url":"\/knowledge-base-11360\/multiple-questions-for-the-same-knowledge-article-30576","title":"Multiple questions for the same knowledge article","lastPost":{"id":76839,"author":{"id":43211,"url":"\/members\/victorcasajuanamas-43211","name":"victorcasajuanamas","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ca56c5a3-c4ae-4e50-8318-1fc16c23c99b.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
I currently have a knowledge base in my own software and I want to transfer it to freshdesk, but I have a peculiarity, each article in the knowledge base answers several questions from users. Example:
question1, question5 and question9 are answered by knowledge article X.
Can Freshdesk configure multiple questions for the same knowledge item?<\/p>
\u00a0<\/p>
Thansk!<\/p>","url":"\/knowledge-base-11360\/multiple-questions-for-the-same-knowledge-article-30576?postid=76839#post76839","creationDate":"2023-04-23T16:43:46+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":76839,"author":{"id":43211,"url":"\/members\/victorcasajuanamas-43211","name":"victorcasajuanamas","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ca56c5a3-c4ae-4e50-8318-1fc16c23c99b.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
I currently have a knowledge base in my own software and I want to transfer it to freshdesk, but I have a peculiarity, each article in the knowledge base answers several questions from users. Example:
question1, question5 and question9 are answered by knowledge article X.
Can Freshdesk configure multiple questions for the same knowledge item?<\/p>
\u00a0<\/p>
Thansk!<\/p>","url":"\/knowledge-base-11360\/multiple-questions-for-the-same-knowledge-article-30576?postid=76839#post76839","creationDate":"2023-04-23T16:43:46+0000","relativeCreationDate":"2 months ago"},"numberOfViews":10,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"76839"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"dacf6680d40c8a83695f3be2ee22f15a61508431","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Hello everyone,<\/p>I hope you are all having a wonderful week!<\/p>
I wanted to bring up a topic that I believe is worth discussing - the challenges we face when editing and updating articles using the FD knowledge base creation functionality. The formatting is always off, and it looks very different when published.<\/p>
Therefore, I'd like to pose a question to the community and gather some insights on this topic - Have you faced challenges while editing\/updating\/formatting your articles using the FD knowledge base article functionality? If so, how have you been able to overcome them?<\/p>
I believe that many of us may have encountered this issue, and I'm hoping to hear your experiences and any tips or solutions that you may have found helpful.<\/p>
Thank you in advance for your contributions!<\/p>
Sarin<\/p>","url":"\/knowledge-base-11360\/knowledge-base-article-creation-challenges-30552?postid=76801#post76801","creationDate":"2023-04-21T07:29:10+0000","relativeCreationDate":"3 months ago"},"isTopicUnread":true,"privateId":5468,"id":30552,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11360,"isIdeation":false,"url":"\/knowledge-base-11360","title":"Knowledge Base","description":"Using Freshdesk"},"url":"\/knowledge-base-11360\/knowledge-base-article-creation-challenges-30552","title":"Knowledge base article creation challenges","lastPost":{"id":76801,"author":{"id":43181,"url":"\/members\/sarink-43181","name":"sarink","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
Hello everyone,<\/p>
I hope you are all having a wonderful week!<\/p>
I wanted to bring up a topic that I believe is worth discussing - the challenges we face when editing and updating articles using the FD knowledge base creation functionality. The formatting is always off, and it looks very different when published.<\/p>
Therefore, I'd like to pose a question to the community and gather some insights on this topic - Have you faced challenges while editing\/updating\/formatting your articles using the FD knowledge base article functionality? If so, how have you been able to overcome them?<\/p>
I believe that many of us may have encountered this issue, and I'm hoping to hear your experiences and any tips or solutions that you may have found helpful.<\/p>
Thank you in advance for your contributions!<\/p>
Sarin<\/p>","url":"\/knowledge-base-11360\/knowledge-base-article-creation-challenges-30552?postid=76801#post76801","creationDate":"2023-04-21T07:29:10+0000","relativeCreationDate":"3 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":76801,"author":{"id":43181,"url":"\/members\/sarink-43181","name":"sarink","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
Hello everyone,<\/p>
I hope you are all having a wonderful week!<\/p>
I wanted to bring up a topic that I believe is worth discussing - the challenges we face when editing and updating articles using the FD knowledge base creation functionality. The formatting is always off, and it looks very different when published.<\/p>
Therefore, I'd like to pose a question to the community and gather some insights on this topic - Have you faced challenges while editing\/updating\/formatting your articles using the FD knowledge base article functionality? If so, how have you been able to overcome them?<\/p>
I believe that many of us may have encountered this issue, and I'm hoping to hear your experiences and any tips or solutions that you may have found helpful.<\/p>
Thank you in advance for your contributions!<\/p>
Sarin<\/p>","url":"\/knowledge-base-11360\/knowledge-base-article-creation-challenges-30552?postid=76801#post76801","creationDate":"2023-04-21T07:29:10+0000","relativeCreationDate":"3 months ago"},"numberOfViews":18,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"76801"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"dacf6680d40c8a83695f3be2ee22f15a61508431","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
On https:\/\/developer.freshmarketer.com\/api\/#intro is a link to:
Learn more about\u00a0finding your API key<\/a>.<\/em><\/p>\u00a0<\/p>
But that link is broken...<\/p>","url":"\/knowledge-base-11360\/broken-link-in-documentation-30347?postid=76258#post76258","creationDate":"2023-04-06T10:41:10+0000","relativeCreationDate":"3 months ago"},"isTopicUnread":true,"privateId":5358,"id":30347,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11360,"isIdeation":false,"url":"\/knowledge-base-11360","title":"Knowledge Base","description":"Using Freshdesk"},"url":"\/knowledge-base-11360\/broken-link-in-documentation-30347","title":"Broken link in documentation","lastPost":{"id":76258,"author":{"id":40802,"url":"\/members\/rogier-40802","name":"Rogier","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/71190c01-2341-48bb-99bd-6d492a8d8464.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":"
I am reviewing Fresh Desk for a college project, and I need to include some User Reviews. Would someone please share their Fresh Desk experience with me?<\/strong>
\u00a0<\/p>1. How long have you been using FreshDesk?
\u00a0<\/p>
2. Do you have any concerns about security when using FreshDesk? Email security, phone security?
\u00a0<\/p>
\u00a0<\/p>
3. What do you like the most about using FreshDesk?
\u00a0<\/p>
4. Do you use the M.S. Teams with Facebook?
\u00a0<\/p>
5. Have you created a knowledge base for your clients so they can help themselves?
\u00a0<\/p>
6. Lastly, do you use Canned responses to save your agents the time of replying to common questions?<\/p>","url":"\/knowledge-base-11360\/would-you-please-share-your-experience-with-fresh-desk-please-30149?postid=75829#post75829","creationDate":"2023-03-28T18:13:03+0000","relativeCreationDate":"3 months ago"},"isTopicUnread":true,"privateId":5249,"id":30149,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11360,"isIdeation":false,"url":"\/knowledge-base-11360","title":"Knowledge Base","description":"Using Freshdesk"},"url":"\/knowledge-base-11360\/would-you-please-share-your-experience-with-fresh-desk-please-30149","title":"Would you please share your experience with Fresh Desk please?","lastPost":{"id":75829,"author":{"id":42551,"url":"\/members\/rwsholl-42551","name":"RWSHoll","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/3e672374-fc1a-4bce-902d-a3b3d66b0916.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
I am reviewing Fresh Desk for a college project, and I need to include some User Reviews. Would someone please share their Fresh Desk experience with me?<\/strong>
\u00a0<\/p>1. How long have you been using FreshDesk?
\u00a0<\/p>
2. Do you have any concerns about security when using FreshDesk? Email security, phone security?
\u00a0<\/p>
\u00a0<\/p>
3. What do you like the most about using FreshDesk?
\u00a0<\/p>
4. Do you use the M.S. Teams with Facebook?
\u00a0<\/p>
5. Have you created a knowledge base for your clients so they can help themselves?
\u00a0<\/p>
6. Lastly, do you use Canned responses to save your agents the time of replying to common questions?<\/p>","url":"\/knowledge-base-11360\/would-you-please-share-your-experience-with-fresh-desk-please-30149?postid=75829#post75829","creationDate":"2023-03-28T18:13:03+0000","relativeCreationDate":"3 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":75829,"author":{"id":42551,"url":"\/members\/rwsholl-42551","name":"RWSHoll","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/3e672374-fc1a-4bce-902d-a3b3d66b0916.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
I am reviewing Fresh Desk for a college project, and I need to include some User Reviews. Would someone please share their Fresh Desk experience with me?<\/strong>
\u00a0<\/p>1. How long have you been using FreshDesk?
\u00a0<\/p>
2. Do you have any concerns about security when using FreshDesk? Email security, phone security?
\u00a0<\/p>
\u00a0<\/p>
3. What do you like the most about using FreshDesk?
\u00a0<\/p>
4. Do you use the M.S. Teams with Facebook?
\u00a0<\/p>
5. Have you created a knowledge base for your clients so they can help themselves?
\u00a0<\/p>
6. Lastly, do you use Canned responses to save your agents the time of replying to common questions?<\/p>","url":"\/knowledge-base-11360\/would-you-please-share-your-experience-with-fresh-desk-please-30149?postid=75829#post75829","creationDate":"2023-03-28T18:13:03+0000","relativeCreationDate":"3 months ago"},"numberOfViews":12,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"75829"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"dacf6680d40c8a83695f3be2ee22f15a61508431","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Hi\u00a0<\/p>\u00a0<\/p>
I was looking for if there is a way to achieve below two things\u00a0<\/p>
\u00a0<\/p>
- Search faq articles from knowledge base with some filter in it . For example if i have multiple products whose FAQs are stored in the same account and i want to use the search API of FAQs using some filter that will only fetch FAQs with that particular filter ( I saw that Fresh-chat mobile SDK offers this as solution but does not have APIs associated with it)\u00a0<\/li><\/ol>
\u00a0<\/p>
2 . Use FD knowledge base similar to how FC knowledge base is created in SDK (with all the filtering capabilities that they have )\u00a0<\/p>","url":"\/knowledge-base-11360\/fetch-faqs-from-fd-knowledge-base-on-basis-of-some-tag-that-can-associated-28488?postid=72674#post72674","creationDate":"2023-02-22T09:42:23+0000","relativeCreationDate":"4 months ago"},"isTopicUnread":true,"privateId":4480,"id":28488,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11360,"isIdeation":false,"url":"\/knowledge-base-11360","title":"Knowledge Base","description":"Using Freshdesk"},"url":"\/knowledge-base-11360\/fetch-faqs-from-fd-knowledge-base-on-basis-of-some-tag-that-can-associated-28488","title":"Fetch FAQs from FD knowledge base on basis of some tag that can associated","lastPost":{"id":75484,"author":{"id":42415,"url":"\/members\/ajit-kumar-42415","name":"Ajit Kumar","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/2f3f74d6-8fdb-442e-9270-090b322b92f0.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"
AA Kredit loan customer care number\/*9199748209=9199748209AA Kredit loan customer care number\/*9199748209=9199748209<\/p>","url":"\/knowledge-base-11360\/fetch-faqs-from-fd-knowledge-base-on-basis-of-some-tag-that-can-associated-28488?postid=75484#post75484","creationDate":"2023-03-23T11:16:03+0000","relativeCreationDate":"3 months ago"},"lastReply":{"id":75484,"author":{"id":42415,"url":"\/members\/ajit-kumar-42415","name":"Ajit Kumar","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/2f3f74d6-8fdb-442e-9270-090b322b92f0.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"
AA Kredit loan customer care number\/*9199748209=9199748209AA Kredit loan customer care number\/*9199748209=9199748209<\/p>","url":"\/knowledge-base-11360\/fetch-faqs-from-fd-knowledge-base-on-basis-of-some-tag-that-can-associated-28488?postid=75484#post75484","creationDate":"2023-03-23T11:16:03+0000","relativeCreationDate":"3 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":72674,"author":{"id":41739,"url":"\/members\/csp101-41739","name":"Csp101","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/b7d79d96-0a07-48bd-9ec7-97fd17fd4df0.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
Hi\u00a0<\/p>
\u00a0<\/p>
I was looking for if there is a way to achieve below two things\u00a0<\/p>
\u00a0<\/p>
- Search faq articles from knowledge base with some filter in it . For example if i have multiple products whose FAQs are stored in the same account and i want to use the search API of FAQs using some filter that will only fetch FAQs with that particular filter ( I saw that Fresh-chat mobile SDK offers this as solution but does not have APIs associated with it)\u00a0<\/li><\/ol>
\u00a0<\/p>
2 . Use FD knowledge base similar to how FC knowledge base is created in SDK (with all the filtering capabilities that they have )\u00a0<\/p>","url":"\/knowledge-base-11360\/fetch-faqs-from-fd-knowledge-base-on-basis-of-some-tag-that-can-associated-28488?postid=72674#post72674","creationDate":"2023-02-22T09:42:23+0000","relativeCreationDate":"4 months ago"},"numberOfViews":16,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"75484"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"dacf6680d40c8a83695f3be2ee22f15a61508431","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Is there a way to trigger an alert when a Knowledge Base article is added or altered?<\/p>","url":"\/knowledge-base-11360\/knowledge-base-alerts-28777?postid=73479#post73479","creationDate":"2023-03-15T14:35:30+0000","relativeCreationDate":"4 months ago"},"isTopicUnread":true,"privateId":4647,"id":28777,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11360,"isIdeation":false,"url":"\/knowledge-base-11360","title":"Knowledge Base","description":"Using Freshdesk"},"url":"\/knowledge-base-11360\/knowledge-base-alerts-28777","title":"Knowledge base alerts","lastPost":{"id":73492,"author":{"id":37635,"url":"\/members\/jim-stephen-37635","name":"jim.stephen","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/901daa69-cf06-436a-8383-8ec2d71ac3a7.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":5},"content":"Hi @zephee<\/user-mention>\u00a0<\/p>\u00a0<\/p>
Greetings from Freshworks Community!\u00a0<\/p>
\u00a0<\/p>
I understand that you would like to have an Email notification triggered when a solution article is edited or altered,\u00a0I am afraid that this feature is not available in the product right now. However you can create a custom app of your own using your in house developers, you can use this Document for reference for creating the app:\u00a0https:\/\/developer.freshdesk.com\/v2\/docs\/quick-start\/<\/a>\u00a0\u00a0<\/p>\u00a0<\/p>
I hope this helps.<\/p>","url":"\/knowledge-base-11360\/knowledge-base-alerts-28777?postid=73492#post73492","creationDate":"2023-03-15T17:17:26+0000","relativeCreationDate":"4 months ago"},"lastReply":{"id":73492,"author":{"id":37635,"url":"\/members\/jim-stephen-37635","name":"jim.stephen","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/901daa69-cf06-436a-8383-8ec2d71ac3a7.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":5},"content":"
Hi @zephee<\/user-mention>\u00a0<\/p>\u00a0<\/p>
Greetings from Freshworks Community!\u00a0<\/p>
\u00a0<\/p>
I understand that you would like to have an Email notification triggered when a solution article is edited or altered,\u00a0I am afraid that this feature is not available in the product right now. However you can create a custom app of your own using your in house developers, you can use this Document for reference for creating the app:\u00a0https:\/\/developer.freshdesk.com\/v2\/docs\/quick-start\/<\/a>\u00a0\u00a0<\/p>\u00a0<\/p>
I hope this helps.<\/p>","url":"\/knowledge-base-11360\/knowledge-base-alerts-28777?postid=73492#post73492","creationDate":"2023-03-15T17:17:26+0000","relativeCreationDate":"4 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":1,"relevantPost":{"id":73479,"author":{"id":42072,"url":"\/members\/zephee-42072","name":"zephee","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
Is there a way to trigger an alert when a Knowledge Base article is added or altered?<\/p>","url":"\/knowledge-base-11360\/knowledge-base-alerts-28777?postid=73479#post73479","creationDate":"2023-03-15T14:35:30+0000","relativeCreationDate":"4 months ago"},"numberOfViews":19,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"73492"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"dacf6680d40c8a83695f3be2ee22f15a61508431","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Hello,<\/p>\u00a0<\/p>
When I create an article in our company\u2019s Knowledge base, I need to customize it with code.<\/p>
\u00a0<\/p>
I saw that there is a code view, but it seems that the HTML code I configure does not work as expected (I tested in a different environment and it worked).<\/p>
\u00a0<\/p>
I am trying to code\u00a0dropdown content buttons.<\/p>
Is it possible on Freshdesk system? If it does, what is the best way to do so?<\/p>
\u00a0<\/p>
I want to have the option to click on a buttom with a subject, and that button will open a sub-article. I need several buttons inside one article.<\/p>
\u00a0<\/p>
Thank you,<\/p>
Amit<\/p>
\u00a0<\/p>
\u00a0<\/p>","url":"\/knowledge-base-11360\/creating-an-advanced-article-on-the-knowledge-base-28648?postid=73124#post73124","creationDate":"2023-03-06T15:01:03+0000","relativeCreationDate":"4 months ago"},"isTopicUnread":true,"privateId":4566,"id":28648,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11360,"isIdeation":false,"url":"\/knowledge-base-11360","title":"Knowledge Base","description":"Using Freshdesk"},"url":"\/knowledge-base-11360\/creating-an-advanced-article-on-the-knowledge-base-28648","title":"Creating an advanced article on the Knowledge base","lastPost":{"id":73170,"author":{"id":11952,"url":"\/members\/aravind-sundararajan-11952","name":"aravind.sundararajan","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9f31714f-72a8-4e37-ac9a-948d01189604.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":4},"content":"
Hi\u00a0@Amit.s<\/user-mention>, unfortunately it is not possible to add elements to the articles using the article builder. You can insert snippets of code but they cannot be executed on the page unless you add them using the page layout option.<\/p>\u00a0<\/p>
You can also post this idea to our\u00a0Ideas<\/a>\u00a0forum to gather feedback and interest from other community members.<\/p>\u00a0<\/p>
Cheers!<\/p>","url":"\/knowledge-base-11360\/creating-an-advanced-article-on-the-knowledge-base-28648?postid=73170#post73170","creationDate":"2023-03-07T19:04:13+0000","relativeCreationDate":"4 months ago"},"lastReply":{"id":73170,"author":{"id":11952,"url":"\/members\/aravind-sundararajan-11952","name":"aravind.sundararajan","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9f31714f-72a8-4e37-ac9a-948d01189604.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":4},"content":"
Hi\u00a0@Amit.s<\/user-mention>, unfortunately it is not possible to add elements to the articles using the article builder. You can insert snippets of code but they cannot be executed on the page unless you add them using the page layout option.<\/p>\u00a0<\/p>
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While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories<\/u>. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our entire database. We will be moving over 10,000 articles and the migration will happen in phases, please bear with us as this may take a few weeks to complete.\u00a0<\/span><\/p> In the interim, we look forward to your feedback, suggestions, any pages that could be broken, please do alert us on this thread so we\u00a0can keep an eye out and amend immediately. We hope these changes bring in more structure, better spaces for discussion and elevate the experience for our members.<\/span><\/p> Next week, please keep a look out for the details of the new structure, how you can navigate it and start posting in the new specific topic areas.\u00a0<\/span><\/p> In case you missed the tea on Freshworks Community 2.0 is, please see the article below :<\/span><\/strong><\/p> \u00a0<\/p> Lastly before I sign off, a few additional points:<\/span><\/p> \ud83d\udcdd\u00a0Your feedback is crucial to making this next phase a success. We will soon share a form <\/strong>here so we can hear from you. This will be directly\u00a0 \u00a0 \u00a0 \u00a0reviewed by our Senior Director of Customer Engagement \ud83c\udf08\u00a0We will also be introducing a fun AMA with me - Ask Aly Anything<\/strong> :)! Over the next quarter, I would like to hear directly from you on any concerns,\u00a0 questions on the next phase of growth and mainly just to get to know you better and hear from you! Stay tuned for those details.<\/span><\/p> \ud83d\udccc\u00a0\u200bPlease note that as we move to the new categories, the topics you used to \u2018Subscribe\u2019<\/strong> to will be lost. So please ensure to re-subscribe.<\/span><\/p> \ud83d\udea8If there are any pages that are broken, please alert \u00a0<\/p> Thanks for your patience and support as always.<\/span><\/p> \u00a0<\/p> Best<\/p> Ally<\/p>","id":32305,"featuredImage":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/7b6a7c39-0dc0-4c6e-80e9-8c999f8945d8_thumb.png","label":"Community News","replyCount":1,"views":91,"post":{"id":80461,"author":{"id":32014,"url":"\/members\/alyssia-correa-32014","name":"alyssia.correa","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ba3dbeb8-0226-46ab-8699-0d19aadada93.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":6},"content":" Hello Freshworks Community,\u00a0<\/span><\/p> \u00a0<\/p> \u00a0<\/p> The time has finally arrived for us to take Freshworks Community 2.0 - LIVE <\/strong><\/em><\/span>!! Please note that the migration process will begin from Thursday, 20th July, 2023<\/strong>\u00a0and will run over the next few days.<\/span><\/p> While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories<\/u>. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our entire database. We will be moving over 10,000 articles and the migration will happen in phases, please bear with us as this may take a few weeks to complete.\u00a0<\/span><\/p> In the interim, we look forward to your feedback, suggestions, any pages that could be broken, please do alert us on this thread so we\u00a0can keep an eye out and amend immediately. We hope these changes bring in more structure, better spaces for discussion and elevate the experience for our members.<\/span><\/p> Next week, please keep a look out for the details of the new structure, how you can navigate it and start posting in the new specific topic areas.\u00a0<\/span><\/p> In case you missed the tea on Freshworks Community 2.0 is, please see the article below :<\/span><\/strong><\/p> \u00a0<\/p> Lastly before I sign off, a few additional points:<\/span><\/p> \ud83d\udcdd\u00a0Your feedback is crucial to making this next phase a success. We will soon share a form <\/strong>here so we can hear from you. This will be directly\u00a0 \u00a0 \u00a0 \u00a0reviewed by our Senior Director of Customer Engagement \ud83c\udf08\u00a0We will also be introducing a fun AMA with me - Ask Aly Anything<\/strong> :)! Over the next quarter, I would like to hear directly from you on any concerns,\u00a0 questions on the next phase of growth and mainly just to get to know you better and hear from you! Stay tuned for those details.<\/span><\/p> \ud83d\udccc\u00a0\u200bPlease note that as we move to the new categories, the topics you used to \u2018Subscribe\u2019<\/strong> to will be lost. So please ensure to re-subscribe.<\/span><\/p> \ud83d\udea8If there are any pages that are broken, please alert \u00a0<\/p> Thanks for your patience and support as always.<\/span><\/p> \u00a0<\/p> Best<\/p> Ally<\/p>","url":"\/announcements-11308\/attention-please-maintenance-hours-for-freshworks-community-2-0-32305?postid=80461#post80461","creationDate":"2023-07-19T08:44:32+0000","relativeCreationDate":"1 day ago"},"contentType":"article","type":0,"likes":4,"hasCurrentUserLiked":false},"config":{"selectedTopic":{"url":"https:\/\/community.freshworks.com\/announcements-11308\/attention-please-maintenance-hours-for-freshworks-community-2-0-32305","title":"\ud83d\udea8 ATTENTION PLEASE!! \ud83d\udea8 Maintenance Hours for Freshworks Community 2.0 \u200b\u200b\u200b\u200b\u200b\u200b\u200b\ud83d\udd27","description":" Hello Freshworks Community,\u00a0<\/span><\/p> \u00a0<\/p> \u00a0<\/p> The time has finally arrived for us to take Freshworks Community 2.0 - LIVE <\/strong><\/em><\/span>!! Please note that the migration process will begin from Thursday, 20th July, 2023<\/strong>\u00a0and will run over the next few days.<\/span><\/p> While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories<\/u>. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our entire database. We will be moving over 10,000 articles and the migration will happen in phases, please bear with us as this may take a few weeks to complete.\u00a0<\/span><\/p> In the interim, we look forward to your feedback, suggestions, any pages that could be broken, please do alert us on this thread so we\u00a0can keep an eye out and amend immediately. We hope these changes bring in more structure, better spaces for discussion and elevate the experience for our members.<\/span><\/p> Next week, please keep a look out for the details of the new structure, how you can navigate it and start posting in the new specific topic areas.\u00a0<\/span><\/p> In case you missed the tea on Freshworks Community 2.0 is, please see the article below :<\/span><\/strong><\/p> \u00a0<\/p> Lastly before I sign off, a few additional points:<\/span><\/p> \ud83d\udcdd\u00a0Your feedback is crucial to making this next phase a success. We will soon share a form <\/strong>here so we can hear from you. This will be directly\u00a0 \u00a0 \u00a0 \u00a0reviewed by our Senior Director of Customer Engagement \ud83c\udf08\u00a0We will also be introducing a fun AMA with me - Ask Aly Anything<\/strong> :)! Over the next quarter, I would like to hear directly from you on any concerns,\u00a0 questions on the next phase of growth and mainly just to get to know you better and hear from you! Stay tuned for those details.<\/span><\/p> \ud83d\udccc\u00a0\u200bPlease note that as we move to the new categories, the topics you used to \u2018Subscribe\u2019<\/strong> to will be lost. So please ensure to re-subscribe.<\/span><\/p> \ud83d\udea8If there are any pages that are broken, please alert \u00a0<\/p> Thanks for your patience and support as always.<\/span><\/p> \u00a0<\/p> Best<\/p> Ally<\/p>","id":32305,"featuredImage":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/7b6a7c39-0dc0-4c6e-80e9-8c999f8945d8_thumb.png","label":"Community News","replyCount":1,"views":91,"post":{"id":80461,"author":{"id":32014,"url":"\/members\/alyssia-correa-32014","name":"alyssia.correa","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ba3dbeb8-0226-46ab-8699-0d19aadada93.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":6},"content":" Hello Freshworks Community,\u00a0<\/span><\/p> \u00a0<\/p> \u00a0<\/p> The time has finally arrived for us to take Freshworks Community 2.0 - LIVE <\/strong><\/em><\/span>!! Please note that the migration process will begin from Thursday, 20th July, 2023<\/strong>\u00a0and will run over the next few days.<\/span><\/p> While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories<\/u>. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our entire database. We will be moving over 10,000 articles and the migration will happen in phases, please bear with us as this may take a few weeks to complete.\u00a0<\/span><\/p> In the interim, we look forward to your feedback, suggestions, any pages that could be broken, please do alert us on this thread so we\u00a0can keep an eye out and amend immediately. We hope these changes bring in more structure, better spaces for discussion and elevate the experience for our members.<\/span><\/p> Next week, please keep a look out for the details of the new structure, how you can navigate it and start posting in the new specific topic areas.\u00a0<\/span><\/p> In case you missed the tea on Freshworks Community 2.0 is, please see the article below :<\/span><\/strong><\/p> \u00a0<\/p> Lastly before I sign off, a few additional points:<\/span><\/p> \ud83d\udcdd\u00a0Your feedback is crucial to making this next phase a success. We will soon share a form <\/strong>here so we can hear from you. This will be directly\u00a0 \u00a0 \u00a0 \u00a0reviewed by our Senior Director of Customer Engagement \ud83c\udf08\u00a0We will also be introducing a fun AMA with me - Ask Aly Anything<\/strong> :)! Over the next quarter, I would like to hear directly from you on any concerns,\u00a0 questions on the next phase of growth and mainly just to get to know you better and hear from you! Stay tuned for those details.<\/span><\/p> \ud83d\udccc\u00a0\u200bPlease note that as we move to the new categories, the topics you used to \u2018Subscribe\u2019<\/strong> to will be lost. So please ensure to re-subscribe.<\/span><\/p> \ud83d\udea8If there are any pages that are broken, please alert \u00a0<\/p> Thanks for your patience and support as always.<\/span><\/p> \u00a0<\/p> Best<\/p> Ally<\/p>","url":"\/announcements-11308\/attention-please-maintenance-hours-for-freshworks-community-2-0-32305?postid=80461#post80461","creationDate":"2023-07-19T08:44:32+0000","relativeCreationDate":"1 day ago"},"contentType":"article","type":0,"likes":4,"hasCurrentUserLiked":false}},"phrases":{"Forum":{"{n} year|{n} years":"{n} year|{n} years","{n} month|{n} months":"{n} month|{n} months","{n} day|{n} days":"{n} day|{n} days","{n} hour|{n} hours":"{n} hour|{n} hours","{n} minute|{n} minutes":"{n} minute|{n} minutes","just":"just now","{plural} ago":"{plural} ago"}}}">
Using Freshdesk I use the font Verdana and set the font size to 14, but It looks 9 in the article.<\/p> Why is it inconsistent?<\/p> On google docs, the font is still showing correctly.<\/p> \u00a0<\/p> \u00a0<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/knowledge-base-11360\/knowledge-base-font-size-in-article-is-very-small-30876?postid=77562#post77562","creationDate":"2023-05-10T16:37:28+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5627,"id":30876,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11360,"isIdeation":false,"url":"\/knowledge-base-11360","title":"Knowledge Base","description":"Using Freshdesk"},"url":"\/knowledge-base-11360\/knowledge-base-font-size-in-article-is-very-small-30876","title":"Knowledge Base - font size in article is very small","lastPost":{"id":77562,"author":{"id":43561,"url":"\/members\/hiro-43561","name":"hiro","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hello Freshworks,<\/p> I use the font Verdana and set the font size to 14, but It looks 9 in the article.<\/p> Why is it inconsistent?<\/p> On google docs, the font is still showing correctly.<\/p> \u00a0<\/p> \u00a0<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/knowledge-base-11360\/knowledge-base-font-size-in-article-is-very-small-30876?postid=77562#post77562","creationDate":"2023-05-10T16:37:28+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":1,"relevantPost":{"id":77562,"author":{"id":43561,"url":"\/members\/hiro-43561","name":"hiro","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hello Freshworks,<\/p> I use the font Verdana and set the font size to 14, but It looks 9 in the article.<\/p> Why is it inconsistent?<\/p> On google docs, the font is still showing correctly.<\/p> \u00a0<\/p> \u00a0<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/knowledge-base-11360\/knowledge-base-font-size-in-article-is-very-small-30876?postid=77562#post77562","creationDate":"2023-05-10T16:37:28+0000","relativeCreationDate":"2 months ago"},"numberOfViews":22,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"77562"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"dacf6680d40c8a83695f3be2ee22f15a61508431","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
\u00a0<\/p> Thansk!<\/p>","url":"\/knowledge-base-11360\/multiple-questions-for-the-same-knowledge-article-30576?postid=76839#post76839","creationDate":"2023-04-23T16:43:46+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5488,"id":30576,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11360,"isIdeation":false,"url":"\/knowledge-base-11360","title":"Knowledge Base","description":"Using Freshdesk"},"url":"\/knowledge-base-11360\/multiple-questions-for-the-same-knowledge-article-30576","title":"Multiple questions for the same knowledge article","lastPost":{"id":76839,"author":{"id":43211,"url":"\/members\/victorcasajuanamas-43211","name":"victorcasajuanamas","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ca56c5a3-c4ae-4e50-8318-1fc16c23c99b.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" I currently have a knowledge base in my own software and I want to transfer it to freshdesk, but I have a peculiarity, each article in the knowledge base answers several questions from users. Example: \u00a0<\/p> Thansk!<\/p>","url":"\/knowledge-base-11360\/multiple-questions-for-the-same-knowledge-article-30576?postid=76839#post76839","creationDate":"2023-04-23T16:43:46+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":76839,"author":{"id":43211,"url":"\/members\/victorcasajuanamas-43211","name":"victorcasajuanamas","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ca56c5a3-c4ae-4e50-8318-1fc16c23c99b.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" I currently have a knowledge base in my own software and I want to transfer it to freshdesk, but I have a peculiarity, each article in the knowledge base answers several questions from users. Example: \u00a0<\/p> Thansk!<\/p>","url":"\/knowledge-base-11360\/multiple-questions-for-the-same-knowledge-article-30576?postid=76839#post76839","creationDate":"2023-04-23T16:43:46+0000","relativeCreationDate":"2 months ago"},"numberOfViews":10,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"76839"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"dacf6680d40c8a83695f3be2ee22f15a61508431","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
I hope you are all having a wonderful week!<\/p> I wanted to bring up a topic that I believe is worth discussing - the challenges we face when editing and updating articles using the FD knowledge base creation functionality. The formatting is always off, and it looks very different when published.<\/p> Therefore, I'd like to pose a question to the community and gather some insights on this topic - Have you faced challenges while editing\/updating\/formatting your articles using the FD knowledge base article functionality? If so, how have you been able to overcome them?<\/p> I believe that many of us may have encountered this issue, and I'm hoping to hear your experiences and any tips or solutions that you may have found helpful.<\/p> Thank you in advance for your contributions!<\/p> Sarin<\/p>","url":"\/knowledge-base-11360\/knowledge-base-article-creation-challenges-30552?postid=76801#post76801","creationDate":"2023-04-21T07:29:10+0000","relativeCreationDate":"3 months ago"},"isTopicUnread":true,"privateId":5468,"id":30552,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11360,"isIdeation":false,"url":"\/knowledge-base-11360","title":"Knowledge Base","description":"Using Freshdesk"},"url":"\/knowledge-base-11360\/knowledge-base-article-creation-challenges-30552","title":"Knowledge base article creation challenges","lastPost":{"id":76801,"author":{"id":43181,"url":"\/members\/sarink-43181","name":"sarink","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hello everyone,<\/p> I hope you are all having a wonderful week!<\/p> I wanted to bring up a topic that I believe is worth discussing - the challenges we face when editing and updating articles using the FD knowledge base creation functionality. The formatting is always off, and it looks very different when published.<\/p> Therefore, I'd like to pose a question to the community and gather some insights on this topic - Have you faced challenges while editing\/updating\/formatting your articles using the FD knowledge base article functionality? If so, how have you been able to overcome them?<\/p> I believe that many of us may have encountered this issue, and I'm hoping to hear your experiences and any tips or solutions that you may have found helpful.<\/p> Thank you in advance for your contributions!<\/p> Sarin<\/p>","url":"\/knowledge-base-11360\/knowledge-base-article-creation-challenges-30552?postid=76801#post76801","creationDate":"2023-04-21T07:29:10+0000","relativeCreationDate":"3 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":76801,"author":{"id":43181,"url":"\/members\/sarink-43181","name":"sarink","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hello everyone,<\/p> I hope you are all having a wonderful week!<\/p> I wanted to bring up a topic that I believe is worth discussing - the challenges we face when editing and updating articles using the FD knowledge base creation functionality. The formatting is always off, and it looks very different when published.<\/p> Therefore, I'd like to pose a question to the community and gather some insights on this topic - Have you faced challenges while editing\/updating\/formatting your articles using the FD knowledge base article functionality? If so, how have you been able to overcome them?<\/p> I believe that many of us may have encountered this issue, and I'm hoping to hear your experiences and any tips or solutions that you may have found helpful.<\/p> Thank you in advance for your contributions!<\/p> Sarin<\/p>","url":"\/knowledge-base-11360\/knowledge-base-article-creation-challenges-30552?postid=76801#post76801","creationDate":"2023-04-21T07:29:10+0000","relativeCreationDate":"3 months ago"},"numberOfViews":18,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"76801"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"dacf6680d40c8a83695f3be2ee22f15a61508431","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
\u00a0<\/p> But that link is broken...<\/p>","url":"\/knowledge-base-11360\/broken-link-in-documentation-30347?postid=76258#post76258","creationDate":"2023-04-06T10:41:10+0000","relativeCreationDate":"3 months ago"},"isTopicUnread":true,"privateId":5358,"id":30347,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11360,"isIdeation":false,"url":"\/knowledge-base-11360","title":"Knowledge Base","description":"Using Freshdesk"},"url":"\/knowledge-base-11360\/broken-link-in-documentation-30347","title":"Broken link in documentation","lastPost":{"id":76258,"author":{"id":40802,"url":"\/members\/rogier-40802","name":"Rogier","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/71190c01-2341-48bb-99bd-6d492a8d8464.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":" 1. How long have you been using FreshDesk? \u00a0<\/p> 3. What do you like the most about using FreshDesk? 4. Do you use the M.S. Teams with Facebook? 5. Have you created a knowledge base for your clients so they can help themselves? 6. Lastly, do you use Canned responses to save your agents the time of replying to common questions?<\/p>","url":"\/knowledge-base-11360\/would-you-please-share-your-experience-with-fresh-desk-please-30149?postid=75829#post75829","creationDate":"2023-03-28T18:13:03+0000","relativeCreationDate":"3 months ago"},"isTopicUnread":true,"privateId":5249,"id":30149,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11360,"isIdeation":false,"url":"\/knowledge-base-11360","title":"Knowledge Base","description":"Using Freshdesk"},"url":"\/knowledge-base-11360\/would-you-please-share-your-experience-with-fresh-desk-please-30149","title":"Would you please share your experience with Fresh Desk please?","lastPost":{"id":75829,"author":{"id":42551,"url":"\/members\/rwsholl-42551","name":"RWSHoll","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/3e672374-fc1a-4bce-902d-a3b3d66b0916.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" I am reviewing Fresh Desk for a college project, and I need to include some User Reviews. Would someone please share their Fresh Desk experience with me?<\/strong> 1. How long have you been using FreshDesk? \u00a0<\/p> 3. What do you like the most about using FreshDesk? 4. Do you use the M.S. Teams with Facebook? 5. Have you created a knowledge base for your clients so they can help themselves? 6. Lastly, do you use Canned responses to save your agents the time of replying to common questions?<\/p>","url":"\/knowledge-base-11360\/would-you-please-share-your-experience-with-fresh-desk-please-30149?postid=75829#post75829","creationDate":"2023-03-28T18:13:03+0000","relativeCreationDate":"3 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":75829,"author":{"id":42551,"url":"\/members\/rwsholl-42551","name":"RWSHoll","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/3e672374-fc1a-4bce-902d-a3b3d66b0916.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" I am reviewing Fresh Desk for a college project, and I need to include some User Reviews. Would someone please share their Fresh Desk experience with me?<\/strong> 1. How long have you been using FreshDesk? \u00a0<\/p> 3. What do you like the most about using FreshDesk? 4. Do you use the M.S. Teams with Facebook? 5. Have you created a knowledge base for your clients so they can help themselves? 6. Lastly, do you use Canned responses to save your agents the time of replying to common questions?<\/p>","url":"\/knowledge-base-11360\/would-you-please-share-your-experience-with-fresh-desk-please-30149?postid=75829#post75829","creationDate":"2023-03-28T18:13:03+0000","relativeCreationDate":"3 months ago"},"numberOfViews":12,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"75829"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"dacf6680d40c8a83695f3be2ee22f15a61508431","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
\u00a0<\/p> I was looking for if there is a way to achieve below two things\u00a0<\/p> \u00a0<\/p> \u00a0<\/p> 2 . Use FD knowledge base similar to how FC knowledge base is created in SDK (with all the filtering capabilities that they have )\u00a0<\/p>","url":"\/knowledge-base-11360\/fetch-faqs-from-fd-knowledge-base-on-basis-of-some-tag-that-can-associated-28488?postid=72674#post72674","creationDate":"2023-02-22T09:42:23+0000","relativeCreationDate":"4 months ago"},"isTopicUnread":true,"privateId":4480,"id":28488,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11360,"isIdeation":false,"url":"\/knowledge-base-11360","title":"Knowledge Base","description":"Using Freshdesk"},"url":"\/knowledge-base-11360\/fetch-faqs-from-fd-knowledge-base-on-basis-of-some-tag-that-can-associated-28488","title":"Fetch FAQs from FD knowledge base on basis of some tag that can associated","lastPost":{"id":75484,"author":{"id":42415,"url":"\/members\/ajit-kumar-42415","name":"Ajit Kumar","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/2f3f74d6-8fdb-442e-9270-090b322b92f0.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" AA Kredit loan customer care number\/*9199748209=9199748209AA Kredit loan customer care number\/*9199748209=9199748209<\/p>","url":"\/knowledge-base-11360\/fetch-faqs-from-fd-knowledge-base-on-basis-of-some-tag-that-can-associated-28488?postid=75484#post75484","creationDate":"2023-03-23T11:16:03+0000","relativeCreationDate":"3 months ago"},"lastReply":{"id":75484,"author":{"id":42415,"url":"\/members\/ajit-kumar-42415","name":"Ajit Kumar","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/2f3f74d6-8fdb-442e-9270-090b322b92f0.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" AA Kredit loan customer care number\/*9199748209=9199748209AA Kredit loan customer care number\/*9199748209=9199748209<\/p>","url":"\/knowledge-base-11360\/fetch-faqs-from-fd-knowledge-base-on-basis-of-some-tag-that-can-associated-28488?postid=75484#post75484","creationDate":"2023-03-23T11:16:03+0000","relativeCreationDate":"3 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":72674,"author":{"id":41739,"url":"\/members\/csp101-41739","name":"Csp101","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/b7d79d96-0a07-48bd-9ec7-97fd17fd4df0.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hi\u00a0<\/p> \u00a0<\/p> I was looking for if there is a way to achieve below two things\u00a0<\/p> \u00a0<\/p> \u00a0<\/p> 2 . Use FD knowledge base similar to how FC knowledge base is created in SDK (with all the filtering capabilities that they have )\u00a0<\/p>","url":"\/knowledge-base-11360\/fetch-faqs-from-fd-knowledge-base-on-basis-of-some-tag-that-can-associated-28488?postid=72674#post72674","creationDate":"2023-02-22T09:42:23+0000","relativeCreationDate":"4 months ago"},"numberOfViews":16,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"75484"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"dacf6680d40c8a83695f3be2ee22f15a61508431","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Hi \u00a0<\/p> Greetings from Freshworks Community!\u00a0<\/p> \u00a0<\/p> I understand that you would like to have an Email notification triggered when a solution article is edited or altered,\u00a0I am afraid that this feature is not available in the product right now. However you can create a custom app of your own using your in house developers, you can use this Document for reference for creating the app:\u00a0https:\/\/developer.freshdesk.com\/v2\/docs\/quick-start\/<\/a>\u00a0\u00a0<\/p> \u00a0<\/p> I hope this helps.<\/p>","url":"\/knowledge-base-11360\/knowledge-base-alerts-28777?postid=73492#post73492","creationDate":"2023-03-15T17:17:26+0000","relativeCreationDate":"4 months ago"},"lastReply":{"id":73492,"author":{"id":37635,"url":"\/members\/jim-stephen-37635","name":"jim.stephen","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/901daa69-cf06-436a-8383-8ec2d71ac3a7.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":5},"content":" Hi \u00a0<\/p> Greetings from Freshworks Community!\u00a0<\/p> \u00a0<\/p> I understand that you would like to have an Email notification triggered when a solution article is edited or altered,\u00a0I am afraid that this feature is not available in the product right now. However you can create a custom app of your own using your in house developers, you can use this Document for reference for creating the app:\u00a0https:\/\/developer.freshdesk.com\/v2\/docs\/quick-start\/<\/a>\u00a0\u00a0<\/p> \u00a0<\/p> I hope this helps.<\/p>","url":"\/knowledge-base-11360\/knowledge-base-alerts-28777?postid=73492#post73492","creationDate":"2023-03-15T17:17:26+0000","relativeCreationDate":"4 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":1,"relevantPost":{"id":73479,"author":{"id":42072,"url":"\/members\/zephee-42072","name":"zephee","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Is there a way to trigger an alert when a Knowledge Base article is added or altered?<\/p>","url":"\/knowledge-base-11360\/knowledge-base-alerts-28777?postid=73479#post73479","creationDate":"2023-03-15T14:35:30+0000","relativeCreationDate":"4 months ago"},"numberOfViews":19,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"73492"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"dacf6680d40c8a83695f3be2ee22f15a61508431","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
\u00a0<\/p> When I create an article in our company\u2019s Knowledge base, I need to customize it with code.<\/p> \u00a0<\/p> I saw that there is a code view, but it seems that the HTML code I configure does not work as expected (I tested in a different environment and it worked).<\/p> \u00a0<\/p> I am trying to code\u00a0dropdown content buttons.<\/p> Is it possible on Freshdesk system? If it does, what is the best way to do so?<\/p> \u00a0<\/p> I want to have the option to click on a buttom with a subject, and that button will open a sub-article. I need several buttons inside one article.<\/p> \u00a0<\/p> Thank you,<\/p> Amit<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/knowledge-base-11360\/creating-an-advanced-article-on-the-knowledge-base-28648?postid=73124#post73124","creationDate":"2023-03-06T15:01:03+0000","relativeCreationDate":"4 months ago"},"isTopicUnread":true,"privateId":4566,"id":28648,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11360,"isIdeation":false,"url":"\/knowledge-base-11360","title":"Knowledge Base","description":"Using Freshdesk"},"url":"\/knowledge-base-11360\/creating-an-advanced-article-on-the-knowledge-base-28648","title":"Creating an advanced article on the Knowledge base","lastPost":{"id":73170,"author":{"id":11952,"url":"\/members\/aravind-sundararajan-11952","name":"aravind.sundararajan","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9f31714f-72a8-4e37-ac9a-948d01189604.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":4},"content":" Hi\u00a0 \u00a0<\/p> You can also post this idea to our\u00a0Ideas<\/a>\u00a0forum to gather feedback and interest from other community members.<\/p> \u00a0<\/p> Cheers!<\/p>","url":"\/knowledge-base-11360\/creating-an-advanced-article-on-the-knowledge-base-28648?postid=73170#post73170","creationDate":"2023-03-07T19:04:13+0000","relativeCreationDate":"4 months ago"},"lastReply":{"id":73170,"author":{"id":11952,"url":"\/members\/aravind-sundararajan-11952","name":"aravind.sundararajan","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9f31714f-72a8-4e37-ac9a-948d01189604.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":4},"content":" Hi\u00a0 \u00a0<\/p> Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.Attention please!!\u00a0<\/span><\/span><\/strong><\/h3>
Attention please!!\u00a0<\/span><\/span><\/strong><\/h3>
Attention please!!\u00a0<\/span><\/span><\/strong><\/h3>
Knowledge Base
8 Topics
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question1, question5 and question9 are answered by knowledge article X.
Can Freshdesk configure multiple questions for the same knowledge item?<\/p>
question1, question5 and question9 are answered by knowledge article X.
Can Freshdesk configure multiple questions for the same knowledge item?<\/p>
question1, question5 and question9 are answered by knowledge article X.
Can Freshdesk configure multiple questions for the same knowledge item?<\/p>
Learn more about\u00a0finding your API key<\/a>.<\/em><\/p>
\u00a0<\/p>
\u00a0<\/p>
2. Do you have any concerns about security when using FreshDesk? Email security, phone security?
\u00a0<\/p>
\u00a0<\/p>
\u00a0<\/p>
\u00a0<\/p>
\u00a0<\/p>
\u00a0<\/p>
2. Do you have any concerns about security when using FreshDesk? Email security, phone security?
\u00a0<\/p>
\u00a0<\/p>
\u00a0<\/p>
\u00a0<\/p>
\u00a0<\/p>
\u00a0<\/p>
2. Do you have any concerns about security when using FreshDesk? Email security, phone security?
\u00a0<\/p>
\u00a0<\/p>
\u00a0<\/p>
\u00a0<\/p>Join the Community
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Functional","cookiepolicy.modal.level2":"Normal
Functional + analytics","cookiepolicy.modal.level3":"Complete
Functional + analytics + social media + embedded videos"}}}">
