Attention please!!\u00a0<\/span><\/span><\/strong><\/h3>

\u00a0<\/p>

The time has finally arrived for us to take Freshworks Community 2.0 - LIVE <\/strong><\/em><\/span>!! Please note that the migration process will begin from Thursday, 20th July, 2023<\/strong>\u00a0and will run over the next few days.<\/span><\/p>

While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories<\/u>. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our entire database. We will be moving over 10,000 articles and the migration will happen in phases, please bear with us as this may take a few weeks to complete.\u00a0<\/span><\/p>

In the interim, we look forward to your feedback, suggestions, any pages that could be broken, please do alert us on this thread so we\u00a0can keep an eye out and amend immediately. We hope these changes bring in more structure, better spaces for discussion and elevate the experience for our members.<\/span><\/p>

Next week, please keep a look out for the details of the new structure, how you can navigate it and start posting in the new specific topic areas.\u00a0<\/span><\/p>

In case you missed the tea on Freshworks Community 2.0 is, please see the article below :<\/span><\/strong><\/p>

<\/oembed><\/p>

\u00a0<\/p>

Lastly before I sign off, a few additional points:<\/span><\/p>

\ud83d\udcdd\u00a0Your feedback is crucial to making this next phase a success. Please fill in this form<\/a><\/strong> so we can hear from you. This will be directly reviewed by our Senior Director of Customer Engagement @Colin Crowley<\/user-mention><\/span>\u00a0and I.\u00a0<\/span><\/p>

\ud83c\udf08\u00a0We will also be introducing a fun AMA with me - Ask Aly Anything<\/strong> :)! Over the next quarter, I would like to hear directly from you on any concerns,\u00a0 questions on the next phase of growth and mainly just to get to know you better and hear from you! Stay tuned for those details.<\/span><\/p>

\ud83d\udccc\u00a0\u200bPlease note that as we move to the new categories, the topics you used to \u2018Subscribe\u2019<\/strong> to will be lost. So please ensure to re-subscribe.<\/span><\/p>

\ud83d\udea8If there are any pages that are broken, please alert @Kamakshi V<\/user-mention><\/span>\u00a0\u00a0or me and we will work to rectify as soon as possible.<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>

\u00a0<\/p>

Thanks for your patience and support as always.<\/span><\/p>

\u00a0<\/p>

Best<\/p>

Ally<\/p>","url":"\/announcements-and-events-11308\/attention-please-maintenance-hours-for-freshworks-community-2-0-32305?postid=80461#post80461","creationDate":"2023-07-19T08:44:32+0000","relativeCreationDate":"6 days ago"},"contentType":"article","type":0,"likes":5,"hasCurrentUserLiked":false}},"phrases":{"Forum":{"{n} year|{n} years":"{n} year|{n} years","{n} month|{n} months":"{n} month|{n} months","{n} day|{n} days":"{n} day|{n} days","{n} hour|{n} hours":"{n} hour|{n} hours","{n} minute|{n} minutes":"{n} minute|{n} minutes","just":"just now","{plural} ago":"{plural} ago"}}}">

ATTENTION PLEASE!! Maintenance Hours for Freshworks Community 2.0

6 days ago

• Community
• Using Freshdesk

Using Freshdesk

CX and Customer Support

595 Topics

Hello,<\/p>

\u00a0<\/p>

I have a ticket open with support, but not getting any help\/response. Perhaps other customers have experience with this. I am brand new to FS, working on developing automations for my client. I\u2019ve worked with PoSh for many years and written a number of fairly complex Azure Automation runbooks.<\/p>

\u00a0<\/p>

The orchestrator node is running Server 2022 Datacenter.<\/p>

\u00a0<\/p>

There are two main issues:<\/p>

• Execute command will intermittently not return results, even when running something simple like Get-Service local to the orch server. Sometimes it works. The last time I ran\u00a0Get-Service , it returned a 400 (permissions), which is nonsense.<\/li>\t
• Ultimately we want this to write ticket fields to a .csv on a remote server for separate processing. In testing I can\u2019t get it to write to file\u00a0locally, much less to a remote server.<\/li><\/ul>

  I have<\/p>

  • Read all the documentation I can find, including the examples<\/li>\t
  • Experimented with single and double quoting, despite examples showing quotes not being used. Nothing works<\/li><\/ul>

    I have confirmed<\/p>

    • All services are running<\/li>\t
    • The service account configured during installation is member of local administrators group<\/li>\t
    • WinRM configured correctly on applicable nodes<\/li>\t
    • Can execute commands to remote hosts\u00a0over WinRM from the orch host while logged in as the service account<\/li><\/ul>

      Also, where is documentation regarding:<\/p>

      • What the Configuration setting is for.\u00a0Why is there default and FreshService PowerShell Config?\u00a0<\/li>\t
      • Advanced troubleshooting, like analyzing the broker log, where activity seems to be logged<\/li><\/ul>

        Thank you in advance to anyone with some insight!<\/p>","url":"\/automations-and-workflows-11361\/orchestrator-powershell-app-issues-32442?postid=80767#post80767","creationDate":"2023-07-25T17:32:08+0000","relativeCreationDate":"3 hours ago"},"isTopicUnread":true,"privateId":6546,"id":32442,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11361,"isIdeation":false,"url":"\/automations-and-workflows-11361","title":"Automations and Workflows","description":"Using Freshdesk"},"url":"\/automations-and-workflows-11361\/orchestrator-powershell-app-issues-32442","title":"Orchestrator Powershell App Issues","lastPost":{"id":80777,"author":{"id":46083,"url":"\/members\/dvo-46083","name":"dvo","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"

        Of interest--using Execute Command Using Inline Connection<\/em> seems to work fine locally and remotely. I used the default<\/em> configuration. So that\u2019s good news. Just one problem\u2026.this method requires credentials be entered in the UI, which are not masked after saving. Is there a workaround for this?<\/p>

        So--Execute Command has issues apparently. Or, perhaps it works, but requires configuring credentials, etc. in a config somewhere (which goes back to my question about what the Configuration options are with the PowerShell app)<\/p>

        \u00a0<\/p>","url":"\/automations-and-workflows-11361\/orchestrator-powershell-app-issues-32442?postid=80777#post80777","creationDate":"2023-07-25T19:36:46+0000","relativeCreationDate":"1 hour ago"},"lastReply":{"id":80777,"author":{"id":46083,"url":"\/members\/dvo-46083","name":"dvo","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"

        Of interest--using Execute Command Using Inline Connection<\/em> seems to work fine locally and remotely. I used the default<\/em> configuration. So that\u2019s good news. Just one problem\u2026.this method requires credentials be entered in the UI, which are not masked after saving. Is there a workaround for this?<\/p>

        So--Execute Command has issues apparently. Or, perhaps it works, but requires configuring credentials, etc. in a config somewhere (which goes back to my question about what the Configuration options are with the PowerShell app)<\/p>

        \u00a0<\/p>","url":"\/automations-and-workflows-11361\/orchestrator-powershell-app-issues-32442?postid=80777#post80777","creationDate":"2023-07-25T19:36:46+0000","relativeCreationDate":"1 hour ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":0,"relevantPost":{"id":80767,"author":{"id":46083,"url":"\/members\/dvo-46083","name":"dvo","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"

        Hello,<\/p>

        \u00a0<\/p>

        I have a ticket open with support, but not getting any help\/response. Perhaps other customers have experience with this. I am brand new to FS, working on developing automations for my client. I\u2019ve worked with PoSh for many years and written a number of fairly complex Azure Automation runbooks.<\/p>

        \u00a0<\/p>

        The orchestrator node is running Server 2022 Datacenter.<\/p>

        \u00a0<\/p>

        There are two main issues:<\/p>

        • Execute command will intermittently not return results, even when running something simple like Get-Service local to the orch server. Sometimes it works. The last time I ran\u00a0Get-Service , it returned a 400 (permissions), which is nonsense.<\/li>\t
        • Ultimately we want this to write ticket fields to a .csv on a remote server for separate processing. In testing I can\u2019t get it to write to file\u00a0locally, much less to a remote server.<\/li><\/ul>

          I have<\/p>

          • Read all the documentation I can find, including the examples<\/li>\t
          • Experimented with single and double quoting, despite examples showing quotes not being used. Nothing works<\/li><\/ul>

            I have confirmed<\/p>

            • All services are running<\/li>\t
            • The service account configured during installation is member of local administrators group<\/li>\t
            • WinRM configured correctly on applicable nodes<\/li>\t
            • Can execute commands to remote hosts\u00a0over WinRM from the orch host while logged in as the service account<\/li><\/ul>

              Also, where is documentation regarding:<\/p>

              • What the Configuration setting is for.\u00a0Why is there default and FreshService PowerShell Config?\u00a0<\/li>\t
              • Advanced troubleshooting, like analyzing the broker log, where activity seems to be logged<\/li><\/ul>

                Thank you in advance to anyone with some insight!<\/p>","url":"\/automations-and-workflows-11361\/orchestrator-powershell-app-issues-32442?postid=80767#post80767","creationDate":"2023-07-25T17:32:08+0000","relativeCreationDate":"3 hours ago"},"numberOfViews":8,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"80777"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"7a034ceaf3d27efb4bce6bbded169d8a13d34eec","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

                D

                

                dvo Apprentice

                asked inAutomations and Workflows

                Orchestrator Powershell App Issues

                你好,我有一票支持开放,但不是getting any help/response. Perhaps other customers have experience with this. I am brand new to FS, working on developing automations for my client. I’ve worked with PoSh for many years and written a number of fairly complex Azure Automation runbooks. The orchestrator node is running Server 2022 Datacenter. There are two main issues:Execute command will intermittently not return results, even when running something simple like Get-Service local to the orch server. Sometimes it works. The last time I ran Get-Service , it returned a 400 (permissions), which is nonsense. Ultimately we want this to write ticket fields to a .csv on a remote server for separate processing. In testing I can’t get it to write to file locally, much less to a remote server.I haveRead all the documentation I can find, including the examples Experimented with single and double quoting, despite examples showing quotes not being used. Nothing worksI have confirmedAll

                0 2

                D

                

                1 hour ago

I\u2019m facing core web vitals issues on my website https:\/\/capapkcut.com<\/a>. Anyone know how can I fix it?<\/p>","url":"\/how-do-i-11344\/core-web-vitals-32390?postid=80640#post80640","creationDate":"2023-07-23T11:21:33+0000","relativeCreationDate":"2 days ago"},"isTopicUnread":true,"privateId":6517,"id":32390,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11344,"isIdeation":false,"url":"\/how-do-i-11344","title":"How do I....?","description":"Using Freshdesk"},"url":"\/how-do-i-11344\/core-web-vitals-32390","title":"Core Web Vitals","lastPost":{"id":80765,"author":{"id":42588,"url":"\/members\/jerry76-42588","name":"jerry76","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/de2dcfc8-47e9-4732-925e-899ee1a30362.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

Core Web Vitals are a set of specific website performance metrics that Google uses to assess and measure the user experience on a webpage. These metrics focus on key aspects of web page loading, interactivity, and visual stability. They are considered essential factors for improving user satisfaction and engagement on websites. Google introduced Core Web Vitals as part of its broader Page capcut templates<\/a> Experience update, which emphasizes the importance of delivering a positive user experience on the web.<\/p>

As of my last knowledge update in September 2021, Core Web Vitals consist of three main metrics:<\/p>

1. \t

   Largest Contentful Paint (LCP):<\/strong> LCP measures the loading performance of a web page. It evaluates the time it takes for the largest visible content element (e.g., an image, text block, or video) to become visible within the viewport. To provide a good user experience, the LCP should occur within 2.5 seconds or less from the page's initial loading.<\/p>\t<\/li><\/ol>","url":"\/how-do-i-11344\/core-web-vitals-32390?postid=80765#post80765","creationDate":"2023-07-25T16:40:54+0000","relativeCreationDate":"4 hours ago"},"lastReply":{"id":80765,"author":{"id":42588,"url":"\/members\/jerry76-42588","name":"jerry76","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/de2dcfc8-47e9-4732-925e-899ee1a30362.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

   Core Web Vitals are a set of specific website performance metrics that Google uses to assess and measure the user experience on a webpage. These metrics focus on key aspects of web page loading, interactivity, and visual stability. They are considered essential factors for improving user satisfaction and engagement on websites. Google introduced Core Web Vitals as part of its broader Page capcut templates<\/a> Experience update, which emphasizes the importance of delivering a positive user experience on the web.<\/p>

   As of my last knowledge update in September 2021, Core Web Vitals consist of three main metrics:<\/p>

   1. \t

      Largest Contentful Paint (LCP):<\/strong> LCP measures the loading performance of a web page. It evaluates the time it takes for the largest visible content element (e.g., an image, text block, or video) to become visible within the viewport. To provide a good user experience, the LCP should occur within 2.5 seconds or less from the page's initial loading.<\/p>\t<\/li><\/ol>","url":"\/how-do-i-11344\/core-web-vitals-32390?postid=80765#post80765","creationDate":"2023-07-25T16:40:54+0000","relativeCreationDate":"4 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":80640,"author":{"id":45043,"url":"\/members\/jasonharvey-45043","name":"jasonharvey","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/88f78c4a-ce0c-4a2b-9199-c482f032957b.png","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":"

      I\u2019m facing core web vitals issues on my website https:\/\/capapkcut.com<\/a>. Anyone know how can I fix it?<\/p>","url":"\/how-do-i-11344\/core-web-vitals-32390?postid=80640#post80640","creationDate":"2023-07-23T11:21:33+0000","relativeCreationDate":"2 days ago"},"numberOfViews":19,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"80765"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"7a034ceaf3d27efb4bce6bbded169d8a13d34eec","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

      

      

      jasonharvey Contributor

      asked inHow do I....?

      Core Web Vitals

      I’m facing core web vitals issues on my website https://capapkcut.com. Anyone know how can I fix it?

      0 1

      

      

      4 hours ago

Is there a way that a dropdown menu or text input in the ticket submit form can be auto completed \u00a0according to a list of choices?

In my use case I have a long list of products that the user may choose from, I configured a dropdown field but it doesn\u2019t work well due to the high number of possible choices.

\u00a0<\/p>","url":"\/how-do-i-11344\/auto-complete-in-ticket-creation-form-32439?postid=80762#post80762","creationDate":"2023-07-25T15:34:14+0000","relativeCreationDate":"5 hours ago"},"isTopicUnread":true,"privateId":6543,"id":32439,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11344,"isIdeation":false,"url":"\/how-do-i-11344","title":"How do I....?","description":"Using Freshdesk"},"url":"\/how-do-i-11344\/auto-complete-in-ticket-creation-form-32439","title":"auto-complete in ticket creation form","lastPost":{"id":80762,"author":{"id":46167,"url":"\/members\/danielwata-46167","name":"DanielWata","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/b8f98363-ea08-4811-8033-36cb6de20c81.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"

Is there a way that a dropdown menu or text input in the ticket submit form can be auto completed \u00a0according to a list of choices?

In my use case I have a long list of products that the user may choose from, I configured a dropdown field but it doesn\u2019t work well due to the high number of possible choices.

\u00a0<\/p>","url":"\/how-do-i-11344\/auto-complete-in-ticket-creation-form-32439?postid=80762#post80762","creationDate":"2023-07-25T15:34:14+0000","relativeCreationDate":"5 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":80762,"author":{"id":46167,"url":"\/members\/danielwata-46167","name":"DanielWata","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/b8f98363-ea08-4811-8033-36cb6de20c81.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"

Is there a way that a dropdown menu or text input in the ticket submit form can be auto completed \u00a0according to a list of choices?

In my use case I have a long list of products that the user may choose from, I configured a dropdown field but it doesn\u2019t work well due to the high number of possible choices.

\u00a0<\/p>","url":"\/how-do-i-11344\/auto-complete-in-ticket-creation-form-32439?postid=80762#post80762","creationDate":"2023-07-25T15:34:14+0000","relativeCreationDate":"5 hours ago"},"numberOfViews":0,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"80762"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"7a034ceaf3d27efb4bce6bbded169d8a13d34eec","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

DanielWata Apprentice

asked inHow do I....?

auto-complete in ticket creation form

Is there a way that a dropdown menu or text input in the ticket submit form can be auto completed according to a list of choices?In my use case I have a long list of products that the user may choose from, I configured a dropdown field but it doesn’t work well due to the high number of possible choices.

0 0

5 hours ago

Hello,<\/p>

\u00a0<\/p>

If a ticket is merged together the secondary ticket will get closed. So the requester gets an email saying it is closed. I want to make a workflow whereby if the requesters ticket gets merged, that they recieve an email saying that the ticked is merged.<\/p>

\u00a0<\/p>

This is what i got from this forum:<\/p>

<\/figure>

<\/figure>

<\/figure>

I\u2019m new to freshservice so i hope this is possible<\/p>","url":"\/automations-and-workflows-11361\/sending-email-to-requester-when-ticket-is-merged-32436?postid=80752#post80752","creationDate":"2023-07-25T14:06:10+0000","relativeCreationDate":"6 hours ago"},"isTopicUnread":true,"privateId":6542,"id":32436,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11361,"isIdeation":false,"url":"\/automations-and-workflows-11361","title":"Automations and Workflows","description":"Using Freshdesk"},"url":"\/automations-and-workflows-11361\/sending-email-to-requester-when-ticket-is-merged-32436","title":"Sending email to requester when ticket is merged","lastPost":{"id":80753,"author":{"id":35521,"url":"\/members\/daniel-soederlund-35521","name":"Daniel S\u00f6derlund","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9d887816-aa69-45ef-9d3c-98feb637f3da.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":7},"content":"

The\u00a0workflow will not run if it\u2019s the system that change the status of the ticket.\u00a0
In this case it\u2019s the system that close the secondary ticket .\u00a0\u00a0\u00a0<\/p>","url":"\/automations-and-workflows-11361\/sending-email-to-requester-when-ticket-is-merged-32436?postid=80753#post80753","creationDate":"2023-07-25T14:25:13+0000","relativeCreationDate":"6 hours ago"},"lastReply":{"id":80753,"author":{"id":35521,"url":"\/members\/daniel-soederlund-35521","name":"Daniel S\u00f6derlund","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9d887816-aa69-45ef-9d3c-98feb637f3da.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":7},"content":"

The\u00a0workflow will not run if it\u2019s the system that change the status of the ticket.\u00a0
In this case it\u2019s the system that close the secondary ticket .\u00a0\u00a0\u00a0<\/p>","url":"\/automations-and-workflows-11361\/sending-email-to-requester-when-ticket-is-merged-32436?postid=80753#post80753","creationDate":"2023-07-25T14:25:13+0000","relativeCreationDate":"6 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":80752,"author":{"id":46163,"url":"\/members\/aukes-46163","name":"Aukes","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/15628aea-fea2-4302-8e43-a9b8cd51af27.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"

Hello,<\/p>

\u00a0<\/p>

If a ticket is merged together the secondary ticket will get closed. So the requester gets an email saying it is closed. I want to make a workflow whereby if the requesters ticket gets merged, that they recieve an email saying that the ticked is merged.<\/p>

\u00a0<\/p>

This is what i got from this forum:<\/p>

<\/figure>

<\/figure>

<\/figure>

I\u2019m new to freshservice so i hope this is possible<\/p>","url":"\/automations-and-workflows-11361\/sending-email-to-requester-when-ticket-is-merged-32436?postid=80752#post80752","creationDate":"2023-07-25T14:06:10+0000","relativeCreationDate":"6 hours ago"},"numberOfViews":4,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"80753"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"7a034ceaf3d27efb4bce6bbded169d8a13d34eec","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

Aukes Apprentice

asked inAutomations and Workflows

Sending email to requester when ticket is merged

Hello, If a ticket is merged together the secondary ticket will get closed. So the requester gets an email saying it is closed. I want to make a workflow whereby if the requesters ticket gets merged, that they recieve an email saying that the ticked is merged. This is what i got from this forum:I’m new to freshservice so i hope this is possible

0 1

6 hours ago

this is real standard use case - wanting to know when a ticket is assigned to someone and then performing an action using API\u00a0<\/p>","url":"\/how-do-i-11344\/power-automate-connector-trigger-required-when-a-ticket-is-assigned-to-an-agent-32412?postid=80686#post80686","creationDate":"2023-07-24T16:55:20+0000","relativeCreationDate":"1 day ago"},"isTopicUnread":true,"privateId":6530,"id":32412,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11344,"isIdeation":false,"url":"\/how-do-i-11344","title":"How do I....?","description":"Using Freshdesk"},"url":"\/how-do-i-11344\/power-automate-connector-trigger-required-when-a-ticket-is-assigned-to-an-agent-32412","title":"Power Automate connector trigger required: when a ticket is assigned to an agent","lastPost":{"id":80744,"author":{"id":46088,"url":"\/members\/mahendarsingh-46088","name":"mahendarsingh","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/bbfb53ad-dd62-4694-b3ef-08e46aa943c5.png","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":"

Understood. thanks a ton Daniel :)<\/p>","url":"\/how-do-i-11344\/power-automate-connector-trigger-required-when-a-ticket-is-assigned-to-an-agent-32412?postid=80744#post80744","creationDate":"2023-07-25T12:38:29+0000","relativeCreationDate":"8 hours ago"},"lastReply":{"id":80744,"author":{"id":46088,"url":"\/members\/mahendarsingh-46088","name":"mahendarsingh","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/bbfb53ad-dd62-4694-b3ef-08e46aa943c5.png","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":"

Understood. thanks a ton Daniel :)<\/p>","url":"\/how-do-i-11344\/power-automate-connector-trigger-required-when-a-ticket-is-assigned-to-an-agent-32412?postid=80744#post80744","creationDate":"2023-07-25T12:38:29+0000","relativeCreationDate":"8 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":6,"numberOfLikes":0,"relevantPost":{"id":80686,"author":{"id":46088,"url":"\/members\/mahendarsingh-46088","name":"mahendarsingh","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/bbfb53ad-dd62-4694-b3ef-08e46aa943c5.png","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":"

this is real standard use case - wanting to know when a ticket is assigned to someone and then performing an action using API\u00a0<\/p>","url":"\/how-do-i-11344\/power-automate-connector-trigger-required-when-a-ticket-is-assigned-to-an-agent-32412?postid=80686#post80686","creationDate":"2023-07-24T16:55:20+0000","relativeCreationDate":"1 day ago"},"numberOfViews":16,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"80744"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"7a034ceaf3d27efb4bce6bbded169d8a13d34eec","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

mahendarsingh Contributor

asked inHow do I....?

Power Automate connector trigger required: when a ticket is assigned to an agent

this is real standard use case - wanting to know when a ticket is assigned to someone and then performing an action using API

0 6

8 hours ago

How can i download or get the attachments of the tickets by using api?<\/p>","url":"\/how-do-i-11344\/download-or-access-to-attachments-in-tickets-32397?postid=80651#post80651","creationDate":"2023-07-24T01:36:51+0000","relativeCreationDate":"1 day ago"},"isTopicUnread":true,"privateId":6520,"id":32397,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11344,"isIdeation":false,"url":"\/how-do-i-11344","title":"How do I....?","description":"Using Freshdesk"},"url":"\/how-do-i-11344\/download-or-access-to-attachments-in-tickets-32397","title":"Download or access to Attachments in tickets","lastPost":{"id":80717,"author":{"id":42588,"url":"\/members\/jerry76-42588","name":"jerry76","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/de2dcfc8-47e9-4732-925e-899ee1a30362.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

To download or access attachments in tickets, you'll need to follow the procedures specific to the ticketing system or helpdesk software you are using. Typically, you can access attachments by logging into the ticketing system or helpdesk platform and navigating to the specific ticket that contains the attachment.<\/p>

Here are some general steps you can follow to download or access attachments in tickets:<\/p>

1. \t

   Log in to the Ticketing System:<\/strong> Access the ticketing system or helpdesk software where the tickets are managed. You may need to use your login credentials to access your account.<\/p>\t<\/li>\t

2. \t

   Locate the Ticket:<\/strong> Find the specific ticket for which you need to access the attachment. You may search for the ticket by ticket number, subject pm kisan ekyc-invalid otp problem<\/a>, or any other identifying information.<\/p>\t<\/li>\t

3. \t

   Open the Ticket Details:<\/strong> Click on the ticket to open its details. Within the ti<\/p>\t<\/li><\/ol>","url":"\/how-do-i-11344\/download-or-access-to-attachments-in-tickets-32397?postid=80717#post80717","creationDate":"2023-07-25T10:10:33+0000","relativeCreationDate":"10 hours ago"},"lastReply":{"id":80717,"author":{"id":42588,"url":"\/members\/jerry76-42588","name":"jerry76","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/de2dcfc8-47e9-4732-925e-899ee1a30362.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

   To download or access attachments in tickets, you'll need to follow the procedures specific to the ticketing system or helpdesk software you are using. Typically, you can access attachments by logging into the ticketing system or helpdesk platform and navigating to the specific ticket that contains the attachment.<\/p>

   Here are some general steps you can follow to download or access attachments in tickets:<\/p>

   1. \t

      Log in to the Ticketing System:<\/strong> Access the ticketing system or helpdesk software where the tickets are managed. You may need to use your login credentials to access your account.<\/p>\t<\/li>\t

   2. \t

      Locate the Ticket:<\/strong> Find the specific ticket for which you need to access the attachment. You may search for the ticket by ticket number, subject pm kisan ekyc-invalid otp problem<\/a>, or any other identifying information.<\/p>\t<\/li>\t

   3. \t

      Open the Ticket Details:<\/strong> Click on the ticket to open its details. Within the ti<\/p>\t<\/li><\/ol>","url":"\/how-do-i-11344\/download-or-access-to-attachments-in-tickets-32397?postid=80717#post80717","creationDate":"2023-07-25T10:10:33+0000","relativeCreationDate":"10 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":80651,"author":{"id":46014,"url":"\/members\/ebonwong-46014","name":"ebonwong","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/e1d75f01-1053-45e4-9cc3-7dfc5b64a1c8.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"

      How can i download or get the attachments of the tickets by using api?<\/p>","url":"\/how-do-i-11344\/download-or-access-to-attachments-in-tickets-32397?postid=80651#post80651","creationDate":"2023-07-24T01:36:51+0000","relativeCreationDate":"1 day ago"},"numberOfViews":9,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"80717"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"7a034ceaf3d27efb4bce6bbded169d8a13d34eec","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

      

      

      ebonwong Apprentice

      asked inHow do I....?

      Download or access to Attachments in tickets

      How can i download or get the attachments of the tickets by using api?

      0 0

      

      

      10 hours ago

I have been working on a customer portal last year and everything was working fine after publishing it (the SEO was great!)\u00a0<\/p>

One month ago I stumbled upon the analytics and saw that they dramatically decreased. The organic traffic was very small because Google was slowly taking down our solution articles (400+) and only 8 of them were still indexed.<\/p>

Most of the pages are in status discovered\/crawled but not indexed. I\u00a0checked in various threads and forums and it looks like it is because the main landing page has a wrong canonical defined.\u00a0https:\/\/assistenza.zanichelli.it\/support\/home<\/a>\u00a0has this canonical declared: (https:\/\/assistenza.zanichelli.it\/support\/solutions<\/a>).\u00a0<\/p>

I define the canonical dynamically on the header so I don't have a way to manually specify the canonical for the main landingpage.\u00a0<\/p>

<link rel=\"canonical\" href=\"{{ meta.canonical }}\"><\/code><\/pre>
All the other article pages have a proper canonical (dynamically generated) but it looks like since the indexing of the main page fails, Google is removing most almost all of my articles for the search results.\u00a0<\/p>
Do you know how I could fix this?\u00a0<\/p>","url":"\/portals-emails-other-channels-11404\/google-stopped-indexing-my-pages-of-the-customer-portal-because-of-alternate-with-canonical-tag-30117?postid=75776#post75776","creationDate":"2023-03-27T15:32:11+0000","relativeCreationDate":"3 months ago"},"isTopicUnread":true,"privateId":5226,"id":30117,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11404,"isIdeation":false,"url":"\/portals-emails-other-channels-11404","title":"Portals, Emails & Other Channels","description":"Using Freshdesk"},"url":"\/portals-emails-other-channels-11404\/google-stopped-indexing-my-pages-of-the-customer-portal-because-of-alternate-with-canonical-tag-30117","title":"Google stopped indexing my pages of the customer portal because of alternate with canonical tag.","lastPost":{"id":80716,"author":{"id":42724,"url":"\/members\/ethinixsalon-42724","name":"EthinixSalon","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/be8e1526-dce7-4a6f-a848-42d0162d0093.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"
Reate beneficial and first-class content material that will make human beings choose to share it.
\tGet to understand your target audience in order to entice the proper people.
\tReach out to web sites that are applicable to your content.
\tUnderstand what your opposition is doing well.<\/li><\/ul>","url":"\/portals-emails-other-channels-11404\/google-stopped-indexing-my-pages-of-the-customer-portal-because-of-alternate-with-canonical-tag-30117?postid=80716#post80716","creationDate":"2023-07-25T09:55:42+0000","relativeCreationDate":"11 hours ago"},"lastReply":{"id":80716,"author":{"id":42724,"url":"\/members\/ethinixsalon-42724","name":"EthinixSalon","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/be8e1526-dce7-4a6f-a848-42d0162d0093.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"
Reate beneficial and first-class content material that will make human beings choose to share it.
\tGet to understand your target audience in order to entice the proper people.
\tReach out to web sites that are applicable to your content.
\tUnderstand what your opposition is doing well.<\/li><\/ul>","url":"\/portals-emails-other-channels-11404\/google-stopped-indexing-my-pages-of-the-customer-portal-because-of-alternate-with-canonical-tag-30117?postid=80716#post80716","creationDate":"2023-07-25T09:55:42+0000","relativeCreationDate":"11 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":14,"numberOfLikes":0,"relevantPost":{"id":75776,"author":{"id":41925,"url":"\/members\/alex892-41925","name":"alex892","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/46ae748d-607f-4e91-8057-26b4db7a0b26.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
I have been working on a customer portal last year and everything was working fine after publishing it (the SEO was great!)\u00a0<\/p>
One month ago I stumbled upon the analytics and saw that they dramatically decreased. The organic traffic was very small because Google was slowly taking down our solution articles (400+) and only 8 of them were still indexed.<\/p>
Most of the pages are in status discovered\/crawled but not indexed. I\u00a0checked in various threads and forums and it looks like it is because the main landing page has a wrong canonical defined.\u00a0https:\/\/assistenza.zanichelli.it\/support\/home<\/a>\u00a0has this canonical declared: (https:\/\/assistenza.zanichelli.it\/support\/solutions<\/a>).\u00a0<\/p>
I define the canonical dynamically on the header so I don't have a way to manually specify the canonical for the main landingpage.\u00a0<\/p>
<link rel=\"canonical\" href=\"{{ meta.canonical }}\"><\/code><\/pre>
All the other article pages have a proper canonical (dynamically generated) but it looks like since the indexing of the main page fails, Google is removing most almost all of my articles for the search results.\u00a0<\/p>
Do you know how I could fix this?\u00a0<\/p>","url":"\/portals-emails-other-channels-11404\/google-stopped-indexing-my-pages-of-the-customer-portal-because-of-alternate-with-canonical-tag-30117?postid=75776#post75776","creationDate":"2023-03-27T15:32:11+0000","relativeCreationDate":"3 months ago"},"numberOfViews":145,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"80716"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"7a034ceaf3d27efb4bce6bbded169d8a13d34eec","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
       

        
        

         

          

           

            
             

              
             
           
          
         
         

          

           alex892
           Apprentice
          
          asked inPortals, Emails & Other Channels
         
        
        

         

          

           
Google stopped indexing my pages of the customer portal because of alternate with canonical tag.
            

             

              
             
            
           
I have been working on a customer portal last year and everything was working fine after publishing it (the SEO was great!) One month ago I stumbled upon the analytics and saw that they dramatically decreased. The organic traffic was very small because Google was slowly taking down our solution articles (400+) and only 8 of them were still indexed.Most of the pages are in status discovered/crawled but not indexed. I checked in various threads and forums and it looks like it is because the main landing page has a wrong canonical defined. https://assistenza.zanichelli.it/support/home has this canonical declared: (https://assistenza.zanichelli.it/support/solutions). I define the canonical dynamically on the header so I don't have a way to manually specify the canonical for the main landingpage. <link rel="canonical" href="{{ meta.canonical }}">All the other article pages have a proper canonical (dynamically generated) but it looks like since the indexing of the main page fails, Goog
          
          

           0
           14
           
            

             

              
               

                
               
             
            
11 hours ago
          
         
        
       
      

Hi Folks,

Is there some place in Freshdesk that tells me what all API calls were made to my account to GET some data<\/p>","url":"\/how-do-i-11344\/how-to-check-the-api-request-made-to-freshdesk-32404?postid=80666#post80666","creationDate":"2023-07-24T08:24:00+0000","relativeCreationDate":"1 day ago"},"isTopicUnread":true,"privateId":6527,"id":32404,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11344,"isIdeation":false,"url":"\/how-do-i-11344","title":"How do I....?","description":"Using Freshdesk"},"url":"\/how-do-i-11344\/how-to-check-the-api-request-made-to-freshdesk-32404","title":"How to check the API request made to Freshdesk","lastPost":{"id":80709,"author":{"id":35521,"url":"\/members\/daniel-soederlund-35521","name":"Daniel S\u00f6derlund","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9d887816-aa69-45ef-9d3c-98feb637f3da.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":7},"content":"

Not far as I know, I think you need to contact the support.\u00a0<\/p>","url":"\/how-do-i-11344\/how-to-check-the-api-request-made-to-freshdesk-32404?postid=80709#post80709","creationDate":"2023-07-25T08:44:28+0000","relativeCreationDate":"12 hours ago"},"lastReply":{"id":80709,"author":{"id":35521,"url":"\/members\/daniel-soederlund-35521","name":"Daniel S\u00f6derlund","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9d887816-aa69-45ef-9d3c-98feb637f3da.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":7},"content":"

Not far as I know, I think you need to contact the support.\u00a0<\/p>","url":"\/how-do-i-11344\/how-to-check-the-api-request-made-to-freshdesk-32404?postid=80709#post80709","creationDate":"2023-07-25T08:44:28+0000","relativeCreationDate":"12 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":80666,"author":{"id":46038,"url":"\/members\/cvam-46038","name":"cvam","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/558a86ba-7f6c-460f-ae0d-a797a6d6fae5.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"

Hi Folks,

Is there some place in Freshdesk that tells me what all API calls were made to my account to GET some data<\/p>","url":"\/how-do-i-11344\/how-to-check-the-api-request-made-to-freshdesk-32404?postid=80666#post80666","creationDate":"2023-07-24T08:24:00+0000","relativeCreationDate":"1 day ago"},"numberOfViews":15,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"80709"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"7a034ceaf3d27efb4bce6bbded169d8a13d34eec","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

cvam Apprentice

asked inHow do I....?

How to check the API request made to Freshdesk

Hi Folks,Is there some place in Freshdesk that tells me what all API calls were made to my account to GET some data

0 1

12 hours ago

Hey guys. All good?<\/p>

I would like to understand how you manage your predefined asnwers, the templates?<\/p>

Here in our team, we find it difficult to identify when people use or dont using it, because everyone has their answers registered on their machines, offline. However, this causes us problems with tone of voice, standardization of processes, etc. And within Fresh we were unable to have a report on the use of these responses, nor a search tool to manage them.<\/p>

If anyone has any tips it would be great! :D<\/p>","url":"\/ticketing-agent-productivity-11362\/management-of-predefined-responses-32414?postid=80691#post80691","creationDate":"2023-07-24T19:14:19+0000","relativeCreationDate":"1 day ago"},"isTopicUnread":true,"privateId":18899,"id":32414,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11362,"isIdeation":false,"url":"\/ticketing-agent-productivity-11362","title":"Ticketing & Agent Productivity","description":"Using Freshdesk"},"url":"\/ticketing-agent-productivity-11362\/management-of-predefined-responses-32414","title":"Management of predefined responses","lastPost":{"id":80691,"author":{"id":39576,"url":"\/members\/pedrolunardi-39576","name":"pedrolunardi","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/807bc9a9-57d2-4503-a72c-414ce09dee5c.png","userTitle":"Top Contributor","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","name":"Top Contributor"},"userLevel":1},"content":"

Hey guys. All good?<\/p>

I would like to understand how you manage your predefined asnwers, the templates?<\/p>

Here in our team, we find it difficult to identify when people use or dont using it, because everyone has their answers registered on their machines, offline. However, this causes us problems with tone of voice, standardization of processes, etc. And within Fresh we were unable to have a report on the use of these responses, nor a search tool to manage them.<\/p>

If anyone has any tips it would be great! :D<\/p>","url":"\/ticketing-agent-productivity-11362\/management-of-predefined-responses-32414?postid=80691#post80691","creationDate":"2023-07-24T19:14:19+0000","relativeCreationDate":"1 day ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":80691,"author":{"id":39576,"url":"\/members\/pedrolunardi-39576","name":"pedrolunardi","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/807bc9a9-57d2-4503-a72c-414ce09dee5c.png","userTitle":"Top Contributor","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","name":"Top Contributor"},"userLevel":1},"content":"

Hey guys. All good?<\/p>

I would like to understand how you manage your predefined asnwers, the templates?<\/p>

Here in our team, we find it difficult to identify when people use or dont using it, because everyone has their answers registered on their machines, offline. However, this causes us problems with tone of voice, standardization of processes, etc. And within Fresh we were unable to have a report on the use of these responses, nor a search tool to manage them.<\/p>

If anyone has any tips it would be great! :D<\/p>","url":"\/ticketing-agent-productivity-11362\/management-of-predefined-responses-32414?postid=80691#post80691","creationDate":"2023-07-24T19:14:19+0000","relativeCreationDate":"1 day ago"},"numberOfViews":3,"contentType":"discussion","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"80691"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"7a034ceaf3d27efb4bce6bbded169d8a13d34eec","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

pedrolunardi Top Contributor

张贴在Ticketing & Agent Productivity

Management of predefined responses

Hey guys. All good?I would like to understand how you manage your predefined asnwers, the templates?Here in our team, we find it difficult to identify when people use or dont using it, because everyone has their answers registered on their machines, offline. However, this causes us problems with tone of voice, standardization of processes, etc. And within Fresh we were unable to have a report on the use of these responses, nor a search tool to manage them.If anyone has any tips it would be great! :D

0 0

1 day ago

this is real standard use case - wanting to know when a ticket is assigned to someone and then performing an action using API\u00a0<\/p>","url":"\/how-do-i-11344\/using-api-find-who-is-assigned-agent-32410?postid=80683#post80683","creationDate":"2023-07-24T16:39:12+0000","relativeCreationDate":"1 day ago"},"isTopicUnread":true,"privateId":6529,"id":32410,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11344,"isIdeation":false,"url":"\/how-do-i-11344","title":"How do I....?","description":"Using Freshdesk"},"url":"\/how-do-i-11344\/using-api-find-who-is-assigned-agent-32410","title":"using APi find who is assigned agent","lastPost":{"id":80683,"author":{"id":46088,"url":"\/members\/mahendarsingh-46088","name":"mahendarsingh","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/bbfb53ad-dd62-4694-b3ef-08e46aa943c5.png","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":"

this is real standard use case - wanting to know when a ticket is assigned to someone and then performing an action using API\u00a0<\/p>","url":"\/how-do-i-11344\/using-api-find-who-is-assigned-agent-32410?postid=80683#post80683","creationDate":"2023-07-24T16:39:12+0000","relativeCreationDate":"1 day ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":80683,"author":{"id":46088,"url":"\/members\/mahendarsingh-46088","name":"mahendarsingh","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/bbfb53ad-dd62-4694-b3ef-08e46aa943c5.png","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":"

this is real standard use case - wanting to know when a ticket is assigned to someone and then performing an action using API\u00a0<\/p>","url":"\/how-do-i-11344\/using-api-find-who-is-assigned-agent-32410?postid=80683#post80683","creationDate":"2023-07-24T16:39:12+0000","relativeCreationDate":"1 day ago"},"numberOfViews":5,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"80683"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"7a034ceaf3d27efb4bce6bbded169d8a13d34eec","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

mahendarsingh Contributor

asked inHow do I....?

using APi find who is assigned agent

this is real standard use case - wanting to know when a ticket is assigned to someone and then performing an action using API

0 0

1 day ago

Hello<\/p>

I am trying to set up the Intune App and keep getting invalid params.\u00a0 I followed the instructions, to no avail.\u00a0 Has anyone had this issue and if so how were you able to correct it?<\/p>","url":"\/api-and-webhooks-11406\/intune-app-invalid-azure-params-32407?postid=80680#post80680","creationDate":"2023-07-24T15:58:59+0000","relativeCreationDate":"1 day ago"},"isTopicUnread":true,"privateId":6528,"id":32407,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11406,"isIdeation":false,"url":"\/api-and-webhooks-11406","title":"API and Webhooks","description":"Using Freshdesk"},"url":"\/api-and-webhooks-11406\/intune-app-invalid-azure-params-32407","title":"Intune App Invalid Azure Params","lastPost":{"id":80680,"author":{"id":44621,"url":"\/members\/jpeters-44621","name":"jpeters","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"

Hello<\/p>

I am trying to set up the Intune App and keep getting invalid params.\u00a0 I followed the instructions, to no avail.\u00a0 Has anyone had this issue and if so how were you able to correct it?<\/p>","url":"\/api-and-webhooks-11406\/intune-app-invalid-azure-params-32407?postid=80680#post80680","creationDate":"2023-07-24T15:58:59+0000","relativeCreationDate":"1 day ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":80680,"author":{"id":44621,"url":"\/members\/jpeters-44621","name":"jpeters","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"

Hello<\/p>

I am trying to set up the Intune App and keep getting invalid params.\u00a0 I followed the instructions, to no avail.\u00a0 Has anyone had this issue and if so how were you able to correct it?<\/p>","url":"\/api-and-webhooks-11406\/intune-app-invalid-azure-params-32407?postid=80680#post80680","creationDate":"2023-07-24T15:58:59+0000","relativeCreationDate":"1 day ago"},"numberOfViews":3,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"80680"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"7a034ceaf3d27efb4bce6bbded169d8a13d34eec","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

J

jpeters Apprentice

asked inAPI and Webhooks

Intune App Invalid Azure Params

HelloI am trying to set up the Intune App and keep getting invalid params. I followed the instructions, to no avail. Has anyone had this issue and if so how were you able to correct it?

0 0

J

1 day ago

Hi All,<\/p>

\u00a0<\/p>

I was wondering if there is an app or something already built into freshdesk where i can post updates and possible screenshots to all agents to notify them of changes made to the helpdesk. New automation rules, added apps etc.<\/p>","url":"\/automations-and-workflows-11361\/message-update-board-30629?postid=76990#post76990","creationDate":"2023-04-27T09:40:48+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5509,"id":30629,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11361,"isIdeation":false,"url":"\/automations-and-workflows-11361","title":"Automations and Workflows","description":"Using Freshdesk"},"url":"\/automations-and-workflows-11361\/message-update-board-30629","title":"Message update board?","lastPost":{"id":80673,"author":{"id":46054,"url":"\/members\/zaidlayne-46054","name":"ZaidLayne","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

\t

\t

Hi All,<\/p>\t

\u00a0<\/p>\t

I was wondering if there is an app or something already built into freshdesk where i can post<\/a> updates and possible screenshots to all agents to notify them of changes made to the helpdesk. New automation rules, added apps etc.<\/p>\t<\/div>\t<\/div><\/content-quote>

I have been searching for a solution within Freshdesk that allows me to efficiently communicate updates and changes to all agents in our helpdesk. Specifically, I am looking for an app or built-in feature that enables me to post updates along with screenshots to notify agents of any modifications made to the helpdesk. These changes could include new automation rules, added apps, or any other relevant updates that may impact their workflow.\u00a0<\/p>","url":"\/automations-and-workflows-11361\/message-update-board-30629?postid=80673#post80673","creationDate":"2023-07-24T11:25:40+0000","relativeCreationDate":"1 day ago"},"lastReply":{"id":80673,"author":{"id":46054,"url":"\/members\/zaidlayne-46054","name":"ZaidLayne","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

\t

\t

Hi All,<\/p>\t

\u00a0<\/p>\t

I was wondering if there is an app or something already built into freshdesk where i can post<\/a> updates and possible screenshots to all agents to notify them of changes made to the helpdesk. New automation rules, added apps etc.<\/p>\t<\/div>\t<\/div><\/content-quote>

I have been searching for a solution within Freshdesk that allows me to efficiently communicate updates and changes to all agents in our helpdesk. Specifically, I am looking for an app or built-in feature that enables me to post updates along with screenshots to notify agents of any modifications made to the helpdesk. These changes could include new automation rules, added apps, or any other relevant updates that may impact their workflow.\u00a0<\/p>","url":"\/automations-and-workflows-11361\/message-update-board-30629?postid=80673#post80673","creationDate":"2023-07-24T11:25:40+0000","relativeCreationDate":"1 day ago"},"numberOfUnreadReplies":0,"numberOfReplies":6,"numberOfLikes":2,"relevantPost":{"id":76990,"author":{"id":43295,"url":"\/members\/liamr-43295","name":"LiamR","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"

Hi All,<\/p>

\u00a0<\/p>

I was wondering if there is an app or something already built into freshdesk where i can post updates and possible screenshots to all agents to notify them of changes made to the helpdesk. New automation rules, added apps etc.<\/p>","url":"\/automations-and-workflows-11361\/message-update-board-30629?postid=76990#post76990","creationDate":"2023-04-27T09:40:48+0000","relativeCreationDate":"2 months ago"},"numberOfViews":85,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"80673"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"7a034ceaf3d27efb4bce6bbded169d8a13d34eec","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

L

LiamR Apprentice

asked inAutomations and Workflows

Message update board?

嗨,我在想如果有一个应用程序或一些thing already built into freshdesk where i can post updates and possible screenshots to all agents to notify them of changes made to the helpdesk. New automation rules, added apps etc.

2 6

Z

1 day ago

When a customers try to opne a tickect they receive this message
\"We are sorry. You have been restricted from accessing this helpdesk page\"<\/p>

\u00a0<\/p>

Our url access is: rubika.freshdesk.com<\/p>

\u00a0<\/p>

\u00a0<\/p>

Can you help me please ?<\/p>

\u00a0<\/p>

BR.<\/p>

\u00a0<\/p>

<\/p>","url":"\/how-do-i-11344\/we-are-sorry-you-have-been-restricted-from-accessing-this-helpdesk-page-30958?postid=77722#post77722","creationDate":"2023-05-15T13:18:08+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5676,"id":30958,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11344,"isIdeation":false,"url":"\/how-do-i-11344","title":"How do I....?","description":"Using Freshdesk"},"url":"\/how-do-i-11344\/we-are-sorry-you-have-been-restricted-from-accessing-this-helpdesk-page-30958","title":"We are sorry. You have been restricted from accessing this helpdesk page.","lastPost":{"id":80667,"author":{"id":19495,"url":"\/members\/hemanth-ramya-19495","name":"hemanth.ramya","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/0727848d-a393-4177-98be-eeb2c9326563.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":5},"content":"

Hello Christophe,<\/p>

\u00a0<\/p>

Greetings for the day. :)<\/p>

We apologize for the delay in getting back to you here. We can see that we have addressed the reported issue via the ticket,\u00a0https:\/\/support.freshdesk.com\/support\/tickets\/14139930<\/a> you raised with us. In case you encounter any issues in the future, feel free to reach back to us and we would be happy to help.<\/p>

\u00a0<\/p>

Have a wonderful day.<\/p>

\u00a0<\/p>

Cheers,<\/p>","url":"\/how-do-i-11344\/we-are-sorry-you-have-been-restricted-from-accessing-this-helpdesk-page-30958?postid=80667#post80667","creationDate":"2023-07-24T08:36:06+0000","relativeCreationDate":"1 day ago"},"lastReply":{"id":80667,"author":{"id":19495,"url":"\/members\/hemanth-ramya-19495","name":"hemanth.ramya","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/0727848d-a393-4177-98be-eeb2c9326563.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":5},"content":"

Hello Christophe,<\/p>

\u00a0<\/p>

Greetings for the day. :)<\/p>

We apologize for the delay in getting back to you here. We can see that we have addressed the reported issue via the ticket,\u00a0https:\/\/support.freshdesk.com\/support\/tickets\/14139930<\/a> you raised with us. In case you encounter any issues in the future, feel free to reach back to us and we would be happy to help.<\/p>

\u00a0<\/p>

Have a wonderful day.<\/p>

\u00a0<\/p>

Cheers,<\/p>","url":"\/how-do-i-11344\/we-are-sorry-you-have-been-restricted-from-accessing-this-helpdesk-page-30958?postid=80667#post80667","creationDate":"2023-07-24T08:36:06+0000","relativeCreationDate":"1 day ago"},"numberOfUnreadReplies":0,"numberOfReplies":5,"numberOfLikes":0,"relevantPost":{"id":77722,"author":{"id":20778,"url":"\/members\/c-ziobro-20778","name":"c.ziobro","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":"

When a customers try to opne a tickect they receive this message
\"We are sorry. You have been restricted from accessing this helpdesk page\"<\/p>

\u00a0<\/p>

Our url access is: rubika.freshdesk.com<\/p>

\u00a0<\/p>

\u00a0<\/p>

Can you help me please ?<\/p>

\u00a0<\/p>

BR.<\/p>

\u00a0<\/p>

<\/p>","url":"\/how-do-i-11344\/we-are-sorry-you-have-been-restricted-from-accessing-this-helpdesk-page-30958?postid=77722#post77722","creationDate":"2023-05-15T13:18:08+0000","relativeCreationDate":"2 months ago"},"numberOfViews":38,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"80667"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"7a034ceaf3d27efb4bce6bbded169d8a13d34eec","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

C

c.ziobro Contributor

asked inHow do I....?

We are sorry. You have been restricted from accessing this helpdesk page.

When a customers try to opne a tickect they receive this message"We are sorry. You have been restricted from accessing this helpdesk page" Our url access is: rubika.freshdesk.com Can you help me please ? BR.

0 5

1 day ago

I want to add a 2 week duration to a ticket.\u00a0 I use the following formula in the expression builder and I am not able to get the formula to add 14 days or save as a string value<\/p>

\"{{ticket.created_at | date: '%Y-%m-%d'}} - {{ticket.created_at | date: '%Y-%m-%d' | date_add: '+14 days'}}\"<\/p>

What am I missing?<\/p>","url":"\/ticketing-agent-productivity-11362\/2-week-duration-30984?postid=77786#post77786","creationDate":"2023-05-16T16:56:06+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5690,"id":30984,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11362,"isIdeation":false,"url":"\/ticketing-agent-productivity-11362","title":"Ticketing & Agent Productivity","description":"Using Freshdesk"},"url":"\/ticketing-agent-productivity-11362\/2-week-duration-30984","title":"2 week duration","lastPost":{"id":80621,"author":{"id":45966,"url":"\/members\/connordavid-45966","name":"connordavid","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/aaf5d4ab-ff4e-45d4-8cbd-dfc4793c352f.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

hy<\/p>

\u00a0<\/p>","url":"\/ticketing-agent-productivity-11362\/2-week-duration-30984?postid=80621#post80621","creationDate":"2023-07-22T10:29:03+0000","relativeCreationDate":"3 days ago"},"lastReply":{"id":80621,"author":{"id":45966,"url":"\/members\/connordavid-45966","name":"connordavid","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/aaf5d4ab-ff4e-45d4-8cbd-dfc4793c352f.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

hy<\/p>

\u00a0<\/p>","url":"\/ticketing-agent-productivity-11362\/2-week-duration-30984?postid=80621#post80621","creationDate":"2023-07-22T10:29:03+0000","relativeCreationDate":"3 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":4,"numberOfLikes":0,"relevantPost":{"id":77786,"author":{"id":43723,"url":"\/members\/nparionagmail-43723","name":"nparionagmail","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/7e1fe216-5cab-4a5d-80d2-cd4afdf482b5.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"

I want to add a 2 week duration to a ticket.\u00a0 I use the following formula in the expression builder and I am not able to get the formula to add 14 days or save as a string value<\/p>

\"{{ticket.created_at | date: '%Y-%m-%d'}} - {{ticket.created_at | date: '%Y-%m-%d' | date_add: '+14 days'}}\"<\/p>

What am I missing?<\/p>","url":"\/ticketing-agent-productivity-11362\/2-week-duration-30984?postid=77786#post77786","creationDate":"2023-05-16T16:56:06+0000","relativeCreationDate":"2 months ago"},"numberOfViews":47,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"80621"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"7a034ceaf3d27efb4bce6bbded169d8a13d34eec","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

nparionagmail Apprentice

asked inTicketing & Agent Productivity

2 week duration

I want to add a 2 week duration to a ticket. I use the following formula in the expression builder and I am not able to get the formula to add 14 days or save as a string value"{{ticket.created_at | date: '%Y-%m-%d'}} - {{ticket.created_at | date: '%Y-%m-%d' | date_add: '+14 days'}}"What am I missing?

0 4

3 days ago

If I am using APIs to create and update users (contacts) on freshdesk, I have to call separate APIs to update the user and\u00a0activate the user (through invitation link).\u00a0
Is there a way to add\/update password of a user through API ?<\/p>","url":"\/api-and-webhooks-11406\/create-user-with-password-32375?postid=80592#post80592","creationDate":"2023-07-21T08:56:02+0000","relativeCreationDate":"4 days ago"},"isTopicUnread":true,"privateId":6511,"id":32375,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11406,"isIdeation":false,"url":"\/api-and-webhooks-11406","title":"API and Webhooks","description":"Using Freshdesk"},"url":"\/api-and-webhooks-11406\/create-user-with-password-32375","title":"Create user with password","lastPost":{"id":80592,"author":{"id":45883,"url":"\/members\/rjagtap-45883","name":"rjagtap","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/7d3472d4-b8c0-416b-9431-6f12a1cdec15.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"

If I am using APIs to create and update users (contacts) on freshdesk, I have to call separate APIs to update the user and\u00a0activate the user (through invitation link).\u00a0
Is there a way to add\/update password of a user through API ?<\/p>","url":"\/api-and-webhooks-11406\/create-user-with-password-32375?postid=80592#post80592","creationDate":"2023-07-21T08:56:02+0000","relativeCreationDate":"4 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":80592,"author":{"id":45883,"url":"\/members\/rjagtap-45883","name":"rjagtap","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/7d3472d4-b8c0-416b-9431-6f12a1cdec15.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"

If I am using APIs to create and update users (contacts) on freshdesk, I have to call separate APIs to update the user and\u00a0activate the user (through invitation link).\u00a0
Is there a way to add\/update password of a user through API ?<\/p>","url":"\/api-and-webhooks-11406\/create-user-with-password-32375?postid=80592#post80592","creationDate":"2023-07-21T08:56:02+0000","relativeCreationDate":"4 days ago"},"numberOfViews":5,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"80592"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"7a034ceaf3d27efb4bce6bbded169d8a13d34eec","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

rjagtap Apprentice

asked inAPI and Webhooks

Create user with password

If I am using APIs to create and update users (contacts) on freshdesk, I have to call separate APIs to update the user and activate the user (through invitation link). Is there a way to add/update password of a user through API ?

0 0

4 days ago

Hi,
I am making an app which runs in new ticket background. When I am trying to access the elements from the new ticket form, I am getting null value for the element as my app is in iframe and the elements I want to access are outside the iframe. Is there any way I can access the elements of the parent DOM inside an iframe without violating CORS policy?
My HTML code is(app\/views\/newTicket.html):<\/p>

<!DOCTYPE html>

<html lang=\"en\">

<head>

\u00a0\u00a0\u00a0\u00a0<meta charset=\"UTF-8\" \/>

\u00a0\u00a0\u00a0\u00a0<meta http-equiv=\"X-UA-Compatible\" content=\"IE=edge\" \/>

\u00a0\u00a0\u00a0\u00a0<meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\" \/>

\u00a0\u00a0\u00a0\u00a0<script src=\"{{{appclient}}}\"><\/script>

\u00a0\u00a0\u00a0\u00a0<title>New Ticket Background<\/title>

<\/head>

<body>

\u00a0\u00a0\u00a0\u00a0<script src=\".\/. .\/scripts\/newTicket.js\"><\/script>

<\/body>

<script defer>

\u00a0\u00a0\u00a0\u00a0document.onreadystatechange = function () {

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0if (document.readyState === 'complete') init();

\u00a0\u00a0\u00a0\u00a0};

\u00a0\u00a0\u00a0\u00a0async function init() {

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0var client;

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0client = await app.initialized();

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0await client.events.on('app.activated', async () => {

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0await getRules(client);

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0});

\u00a0\u00a0\u00a0\u00a0}

<\/script>

<\/html><\/code><\/p>

And My JS Code is(app\/scripts\/newTicket.js):<\/p>

async function getRules(client) {

\u00a0\u00a0\u00a0\u00a0let { ruleName } = await client.db.get(\"New_Form\");

\u00a0\u00a0\u00a0\u00a0for (let i = 0; i < ruleName.length; i++) {

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0let rule = await client.db.get(ruleName[i]);

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0if (!rule.isOn) {

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0continue

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0}

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0if (rule.condition.length > 0) {

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0for (let j = 0; j < rule.condition.length; j++) {

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0let attributeName = 'data-test-id';

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0let attributeValue = rule.condition[j][0].trim().replace(\/\\s\/g, \"_\");

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0let selector = `div[${attributeName}=\"${attributeValue}\" i]`;

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0let conditionName = document.querySelector(selector); \/\/It is giving null

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0console.log(conditionName);

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0}\u00a0\u00a0

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0}

\u00a0\u00a0\u00a0\u00a0}

}<\/code><\/p>

I am using localstore to save an object and then fetching it using the Id: \u201cNew_Form\u201d. It contains \u201cruleName\u201d array of all the object name which I have to use. Then I am iterating through all ruleName array, for each RuleName I am doing:<\/p>

1. Checking whether the condition array in that object has length > 0.<\/li>\t
2. If true, iterating through the condition array and selecting the field using querySelector.<\/li><\/ol>

   Note: The condition array is array of arrays. Example:<\/p>

   condition: [[ \u201cSource\u201d, \u201canotherValue\u201d, \u201canotherValue\u201d]]<\/code><\/p>

   I have also tried accessing the parent DOM using\u00a0window.parent.document<\/code>\u00a0but it violates CORS policy.
Any help will be Appreciated.
Thanks<\/p>","url":"\/apps-and-marketplace-integrations-11358\/accessing-html-element-in-new-ticket-background-app-32332?postid=80506#post80506","creationDate":"2023-07-19T17:31:43+0000","relativeCreationDate":"6 days ago"},"isTopicUnread":true,"privateId":6478,"id":32332,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11358,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11358","title":"Apps and Marketplace Integrations","description":"Using Freshdesk"},"url":"\/apps-and-marketplace-integrations-11358\/accessing-html-element-in-new-ticket-background-app-32332","title":"Accessing HTML Element in new ticket background app","lastPost":{"id":80506,"author":{"id":44945,"url":"\/members\/aryan-31-44945","name":"Aryan-31","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"

   Hi,
I am making an app which runs in new ticket background. When I am trying to access the elements from the new ticket form, I am getting null value for the element as my app is in iframe and the elements I want to access are outside the iframe. Is there any way I can access the elements of the parent DOM inside an iframe without violating CORS policy?
My HTML code is(app\/views\/newTicket.html):<\/p>

   <!DOCTYPE html>

<html lang=\"en\">

<head>

\u00a0\u00a0\u00a0\u00a0<meta charset=\"UTF-8\" \/>

\u00a0\u00a0\u00a0\u00a0<meta http-equiv=\"X-UA-Compatible\" content=\"IE=edge\" \/>

\u00a0\u00a0\u00a0\u00a0<meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\" \/>

\u00a0\u00a0\u00a0\u00a0<script src=\"{{{appclient}}}\"><\/script>

\u00a0\u00a0\u00a0\u00a0<title>New Ticket Background<\/title>

<\/head>

<body>

\u00a0\u00a0\u00a0\u00a0<script src=\".\/. .\/scripts\/newTicket.js\"><\/script>

<\/body>

<script defer>

\u00a0\u00a0\u00a0\u00a0document.onreadystatechange = function () {

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0if (document.readyState === 'complete') init();

\u00a0\u00a0\u00a0\u00a0};

\u00a0\u00a0\u00a0\u00a0async function init() {

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0var client;

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0client = await app.initialized();

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0await client.events.on('app.activated', async () => {

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0await getRules(client);

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0});

\u00a0\u00a0\u00a0\u00a0}

<\/script>

<\/html><\/code><\/p>

   And My JS Code is(app\/scripts\/newTicket.js):<\/p>

   async function getRules(client) {

\u00a0\u00a0\u00a0\u00a0let { ruleName } = await client.db.get(\"New_Form\");

\u00a0\u00a0\u00a0\u00a0for (let i = 0; i < ruleName.length; i++) {

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0let rule = await client.db.get(ruleName[i]);

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0if (!rule.isOn) {

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0continue

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0}

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0if (rule.condition.length > 0) {

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0for (let j = 0; j < rule.condition.length; j++) {

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0let attributeName = 'data-test-id';

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0let attributeValue = rule.condition[j][0].trim().replace(\/\\s\/g, \"_\");

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0let selector = `div[${attributeName}=\"${attributeValue}\" i]`;

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0let conditionName = document.querySelector(selector); \/\/It is giving null

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0console.log(conditionName);

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0}\u00a0\u00a0

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0}

\u00a0\u00a0\u00a0\u00a0}

}<\/code><\/p>

   I am using localstore to save an object and then fetching it using the Id: \u201cNew_Form\u201d. It contains \u201cruleName\u201d array of all the object name which I have to use. Then I am iterating through all ruleName array, for each RuleName I am doing:<\/p>

   1. Checking whether the condition array in that object has length > 0.<\/li>\t
   2. If true, iterating through the condition array and selecting the field using querySelector.<\/li><\/ol>

      Note: The condition array is array of arrays. Example:<\/p>

      condition: [[ \u201cSource\u201d, \u201canotherValue\u201d, \u201canotherValue\u201d]]<\/code><\/p>

      I have also tried accessing the parent DOM using\u00a0window.parent.document<\/code>\u00a0but it violates CORS policy.
Any help will be Appreciated.
Thanks<\/p>","url":"\/apps-and-marketplace-integrations-11358\/accessing-html-element-in-new-ticket-background-app-32332?postid=80506#post80506","creationDate":"2023-07-19T17:31:43+0000","relativeCreationDate":"6 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":80506,"author":{"id":44945,"url":"\/members\/aryan-31-44945","name":"Aryan-31","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"

      Hi,
I am making an app which runs in new ticket background. When I am trying to access the elements from the new ticket form, I am getting null value for the element as my app is in iframe and the elements I want to access are outside the iframe. Is there any way I can access the elements of the parent DOM inside an iframe without violating CORS policy?
My HTML code is(app\/views\/newTicket.html):<\/p>

      <!DOCTYPE html>

<html lang=\"en\">

<head>

\u00a0\u00a0\u00a0\u00a0<meta charset=\"UTF-8\" \/>

\u00a0\u00a0\u00a0\u00a0<meta http-equiv=\"X-UA-Compatible\" content=\"IE=edge\" \/>

\u00a0\u00a0\u00a0\u00a0<meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\" \/>

\u00a0\u00a0\u00a0\u00a0<script src=\"{{{appclient}}}\"><\/script>

\u00a0\u00a0\u00a0\u00a0<title>New Ticket Background<\/title>

<\/head>

<body>

\u00a0\u00a0\u00a0\u00a0<script src=\".\/. .\/scripts\/newTicket.js\"><\/script>

<\/body>

<script defer>

\u00a0\u00a0\u00a0\u00a0document.onreadystatechange = function () {

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0if (document.readyState === 'complete') init();

\u00a0\u00a0\u00a0\u00a0};

\u00a0\u00a0\u00a0\u00a0async function init() {

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0var client;

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0client = await app.initialized();

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0await client.events.on('app.activated', async () => {

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0await getRules(client);

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0});

\u00a0\u00a0\u00a0\u00a0}

<\/script>

<\/html><\/code><\/p>

      And My JS Code is(app\/scripts\/newTicket.js):<\/p>

      async function getRules(client) {

\u00a0\u00a0\u00a0\u00a0let { ruleName } = await client.db.get(\"New_Form\");

\u00a0\u00a0\u00a0\u00a0for (let i = 0; i < ruleName.length; i++) {

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0let rule = await client.db.get(ruleName[i]);

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0if (!rule.isOn) {

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0continue

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0}

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0if (rule.condition.length > 0) {

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0for (let j = 0; j < rule.condition.length; j++) {

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0let attributeName = 'data-test-id';

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0let attributeValue = rule.condition[j][0].trim().replace(\/\\s\/g, \"_\");

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0let selector = `div[${attributeName}=\"${attributeValue}\" i]`;

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0let conditionName = document.querySelector(selector); \/\/It is giving null

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0console.log(conditionName);

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0}\u00a0\u00a0

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0}

\u00a0\u00a0\u00a0\u00a0}

}<\/code><\/p>

      I am using localstore to save an object and then fetching it using the Id: \u201cNew_Form\u201d. It contains \u201cruleName\u201d array of all the object name which I have to use. Then I am iterating through all ruleName array, for each RuleName I am doing:<\/p>

      1. Checking whether the condition array in that object has length > 0.<\/li>\t
      2. If true, iterating through the condition array and selecting the field using querySelector.<\/li><\/ol>

         Note: The condition array is array of arrays. Example:<\/p>

         condition: [[ \u201cSource\u201d, \u201canotherValue\u201d, \u201canotherValue\u201d]]<\/code><\/p>

         I have also tried accessing the parent DOM using\u00a0window.parent.document<\/code>\u00a0but it violates CORS policy.
Any help will be Appreciated.
Thanks<\/p>","url":"\/apps-and-marketplace-integrations-11358\/accessing-html-element-in-new-ticket-background-app-32332?postid=80506#post80506","creationDate":"2023-07-19T17:31:43+0000","relativeCreationDate":"6 days ago"},"numberOfViews":9,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"80506"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"7a034ceaf3d27efb4bce6bbded169d8a13d34eec","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

         A

         

         Aryan-31 Apprentice

         asked inApps and Marketplace Integrations

         Accessing HTML Element in new ticket background app

         Hi,I am making an app which runs in new ticket background. When I am trying to access the elements from the new ticket form, I am getting null value for the element as my app is in iframe and the elements I want to access are outside the iframe. Is there any way I can access the elements of the parent DOM inside an iframe without violating CORS policy?My HTML code is(app/views/newTicket.html):<!DOCTYPE html><html lang="en"><head> <meta charset="UTF-8" /> <meta http-equiv="X-UA-Compatible" content="IE=edge" /> <meta name="viewport" content="width=device-width, initial-scale=1.0" /> <script src="//m.teammarx.com/community/{{{appclient}}}"></script> <title>New Ticket Background</title></head><body> <script src="./. ./scripts/newTicket.js"></script></body><script defer> document.onreadystatechange = function () { if (document.readyState === 'complete') init(); }; async function init() {

         0 0

         A

         

         6 days ago

Hi all- I\u2019ve found some topics on this already, but the answers aren\u2019t working for me. I want to update this section of the login page:<\/p>

<\/figure>

Instead of having \u201cAre you a customer?\u201d, I want it to read \u201cDo you have a WUSTL Key?\u201d<\/p>

This is what I have tried so far on the login page:<\/p>

<script>
jQuery(document).ready(function(){
jQuery('.customer-login-link span').text(\"Do you have a WUSTL Key\")
});
<\/script><\/p>

\u00a0<\/p>

It hasn\u2019t changed anything. Can anyone advise please?<\/p>","url":"\/portals-emails-other-channels-11404\/customizing-sso-login-for-customer-30892?postid=77596#post77596","creationDate":"2023-05-11T15:44:26+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5633,"id":30892,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11404,"isIdeation":false,"url":"\/portals-emails-other-channels-11404","title":"Portals, Emails & Other Channels","description":"Using Freshdesk"},"url":"\/portals-emails-other-channels-11404\/customizing-sso-login-for-customer-30892","title":"Customizing SSO Login for Customer","lastPost":{"id":80420,"author":{"id":32014,"url":"\/members\/alyssia-correa-32014","name":"alyssia.correa","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ba3dbeb8-0226-46ab-8699-0d19aadada93.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":6},"content":"

Hello @brownae<\/user-mention>\u00a0- sorry to hear that this is still not resolved.\u00a0@vinothkumar.manoharan<\/user-mention>\u00a0please could you help out and suggest any alternatives?<\/p>","url":"\/portals-emails-other-channels-11404\/customizing-sso-login-for-customer-30892?postid=80420#post80420","creationDate":"2023-07-18T11:25:22+0000","relativeCreationDate":"7 days ago"},"lastReply":{"id":80420,"author":{"id":32014,"url":"\/members\/alyssia-correa-32014","name":"alyssia.correa","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ba3dbeb8-0226-46ab-8699-0d19aadada93.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":6},"content":"

Hello @brownae<\/user-mention>\u00a0- sorry to hear that this is still not resolved.\u00a0@vinothkumar.manoharan<\/user-mention>\u00a0please could you help out and suggest any alternatives?<\/p>","url":"\/portals-emails-other-channels-11404\/customizing-sso-login-for-customer-30892?postid=80420#post80420","creationDate":"2023-07-18T11:25:22+0000","relativeCreationDate":"7 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":4,"numberOfLikes":0,"relevantPost":{"id":77596,"author":{"id":42436,"url":"\/members\/brownae-42436","name":"brownae","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":"

Hi all- I\u2019ve found some topics on this already, but the answers aren\u2019t working for me. I want to update this section of the login page:<\/p>

<\/figure>

Instead of having \u201cAre you a customer?\u201d, I want it to read \u201cDo you have a WUSTL Key?\u201d<\/p>

This is what I have tried so far on the login page:<\/p>

<script>
jQuery(document).ready(function(){
jQuery('.customer-login-link span').text(\"Do you have a WUSTL Key\")
});
<\/script><\/p>

\u00a0<\/p>

It hasn\u2019t changed anything. Can anyone advise please?<\/p>","url":"\/portals-emails-other-channels-11404\/customizing-sso-login-for-customer-30892?postid=77596#post77596","creationDate":"2023-05-11T15:44:26+0000","relativeCreationDate":"2 months ago"},"numberOfViews":27,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"80420"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"7a034ceaf3d27efb4bce6bbded169d8a13d34eec","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

B

brownae Contributor

asked inPortals, Emails & Other Channels

Customizing SSO Login for Customer

Hi all- I’ve found some topics on this already, but the answers aren’t working for me. I want to update this section of the login page:Instead of having “Are you a customer?”, I want it to read “Do you have a WUSTL Key?”This is what I have tried so far on the login page:<script>jQuery(document).ready(function(){jQuery('.customer-login-link span').text("Do you have a WUSTL Key")});</script> It hasn’t changed anything. Can anyone advise please?

0 4

7 days ago

Applicable plans:<\/strong> Forest\/Enterprise<\/p><\/div><\/section>

\u00a0<\/p>

You can create Custom Objects to capture all relevant, business-critical information right from the get-go with just a few clicks. Through these Custom Objects, you can equip your agents with complete context and enable them to be productive, and respond and resolve faster than ever.<\/span><\/p>

\u00a0<\/p><\/oembed>

\u00a0<\/p>

If you are on the Forest or Enterprise plan, just drop a comment on this post <\/strong>to\u00a0learn more!<\/span><\/p>","url":"\/api-and-webhooks-11406\/set-up-custom-objects-in-your-freshdesk-yet-25927?postid=67064#post67064","creationDate":"2022-09-21T13:45:57+0000","relativeCreationDate":"10 months ago"},"isTopicUnread":true,"privateId":18238,"id":25927,"type":"post","hasCurrentUserLiked":false,"isSticky":true,"features":[{"id":"isSticky","label":"Sticky"}],"forum":{"id":11406,"isIdeation":false,"url":"\/api-and-webhooks-11406","title":"API and Webhooks","description":"Using Freshdesk"},"url":"\/api-and-webhooks-11406\/set-up-custom-objects-in-your-freshdesk-yet-25927","title":"Set up Custom Objects in your Freshdesk yet?","lastPost":{"id":80114,"author":{"id":15990,"url":"\/members\/bfish-15990","name":"bfish","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":"

I\u2019ve been slowly transitioning our service catalog approval flows to use a custom object to get the approvers instead of hard coding.<\/p>

I have a handle on setting it up with multiple levels of approvals, but what I need now is an automated method to audit the list and there doesn\u2019t seem to be a method to do that.\u00a0 Options that would be ideal for me:<\/p>

• Once a quarter (or other specific schedule), for each record in the table, send an email to the user in the \u201ccontact\u201d column with the record details to confirm if the approver list is still valid<\/li>\t
• On a schedule, verify that all users in the approver fields are still active users in our directory.\u00a0 If not, create a ticket.<\/li><\/ul>","url":"\/api-and-webhooks-11406\/set-up-custom-objects-in-your-freshdesk-yet-25927?postid=80114#post80114","creationDate":"2023-07-11T19:19:21+0000","relativeCreationDate":"14 days ago"},"lastReply":{"id":80114,"author":{"id":15990,"url":"\/members\/bfish-15990","name":"bfish","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":"

  I\u2019ve been slowly transitioning our service catalog approval flows to use a custom object to get the approvers instead of hard coding.<\/p>

  I have a handle on setting it up with multiple levels of approvals, but what I need now is an automated method to audit the list and there doesn\u2019t seem to be a method to do that.\u00a0 Options that would be ideal for me:<\/p>

  • Once a quarter (or other specific schedule), for each record in the table, send an email to the user in the \u201ccontact\u201d column with the record details to confirm if the approver list is still valid<\/li>\t
  • On a schedule, verify that all users in the approver fields are still active users in our directory.\u00a0 If not, create a ticket.<\/li><\/ul>","url":"\/api-and-webhooks-11406\/set-up-custom-objects-in-your-freshdesk-yet-25927?postid=80114#post80114","creationDate":"2023-07-11T19:19:21+0000","relativeCreationDate":"14 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":6,"numberOfLikes":3,"relevantPost":{"id":67064,"author":{"id":14347,"url":"\/members\/sumana-srikanthan-14347","name":"Sumana Srikanthan","avatar":"","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":0},"content":"

    Applicable plans:<\/strong> Forest\/Enterprise<\/p><\/div><\/section>

    \u00a0<\/p>

    You can create Custom Objects to capture all relevant, business-critical information right from the get-go with just a few clicks. Through these Custom Objects, you can equip your agents with complete context and enable them to be productive, and respond and resolve faster than ever.<\/span><\/p>

    \u00a0<\/p><\/oembed>

    \u00a0<\/p>

    If you are on the Forest or Enterprise plan, just drop a comment on this post <\/strong>to\u00a0learn more!<\/span><\/p>","url":"\/api-and-webhooks-11406\/set-up-custom-objects-in-your-freshdesk-yet-25927?postid=67064#post67064","creationDate":"2022-09-21T13:45:57+0000","relativeCreationDate":"10 months ago"},"numberOfViews":409,"contentType":"discussion","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"80114"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"7a034ceaf3d27efb4bce6bbded169d8a13d34eec","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

    S

    

    Sumana Srikanthan Community Manager

    张贴在API and Webhooks

    Set up Custom Objects in your Freshdesk yet?

    Applicable plans: Forest/Enterprise You can create Custom Objects to capture all relevant, business-critical information right from the get-go with just a few clicks. Through these Custom Objects, you can equip your agents with complete context and enable them to be productive, and respond and resolve faster than ever. If you are on the Forest or Enterprise plan, just drop a comment on this post to learn more!

    3 6

    B

    

    14 days ago

    Hi,<\/p>

    I\u2019m trying to use the Freshdesk-Slack integration..<\/p>

    I added some new public channels to our Slack in order to redirect the notifications there, and when I\u2019m trying to add these channels to the Access Public Channels, they are not in the list of choices.<\/p>

    Any idea on what the problem might be?<\/p>

    This is happening only with the public channels, if I create a private channel it appears in the Access Private Channels list immediately<\/p>

    \u00a0<\/p>

    Thanks!<\/p>","url":"\/automations-and-workflows-11361\/slack-channels-are-not-showed-in-configuration-20790?postid=52276#post52276","creationDate":"2021-03-01T20:54:11+0000","relativeCreationDate":"2 years ago"},"isTopicUnread":true,"privateId":775,"id":20790,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11361,"isIdeation":false,"url":"\/automations-and-workflows-11361","title":"Automations and Workflows","description":"Using Freshdesk"},"url":"\/automations-and-workflows-11361\/slack-channels-are-not-showed-in-configuration-20790","title":"Slack channels are not showed in configuration","lastPost":{"id":80113,"author":{"id":45317,"url":"\/members\/benfrankster-45317","name":"benfrankster","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

    Gotta say, I\u2019m not impressed. 2 years and all these upvotes (represents a small fraction of users experiencing this issue that hadn\u2019t arrived to this party to chime in). Could be hundreds. This is very lame. I want to push to my new slack channel and cannot. This jams me up.\u00a0<\/p>","url":"\/automations-and-workflows-11361\/slack-channels-are-not-showed-in-configuration-20790?postid=80113#post80113","creationDate":"2023-07-11T17:40:14+0000","relativeCreationDate":"14 days ago"},"lastReply":{"id":80113,"author":{"id":45317,"url":"\/members\/benfrankster-45317","name":"benfrankster","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

    Gotta say, I\u2019m not impressed. 2 years and all these upvotes (represents a small fraction of users experiencing this issue that hadn\u2019t arrived to this party to chime in). Could be hundreds. This is very lame. I want to push to my new slack channel and cannot. This jams me up.\u00a0<\/p>","url":"\/automations-and-workflows-11361\/slack-channels-are-not-showed-in-configuration-20790?postid=80113#post80113","creationDate":"2023-07-11T17:40:14+0000","relativeCreationDate":"14 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":14,"numberOfLikes":1,"relevantPost":{"id":52276,"author":{"id":30498,"url":"\/members\/leonler-30498","name":"LeonLer","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/cbf52b1b-8f72-42bf-b20b-ae48c29819ef.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"

    Hi,<\/p>

    I\u2019m trying to use the Freshdesk-Slack integration..<\/p>

    I added some new public channels to our Slack in order to redirect the notifications there, and when I\u2019m trying to add these channels to the Access Public Channels, they are not in the list of choices.<\/p>

    Any idea on what the problem might be?<\/p>

    This is happening only with the public channels, if I create a private channel it appears in the Access Private Channels list immediately<\/p>

    \u00a0<\/p>

    Thanks!<\/p>","url":"\/automations-and-workflows-11361\/slack-channels-are-not-showed-in-configuration-20790?postid=52276#post52276","creationDate":"2021-03-01T20:54:11+0000","relativeCreationDate":"2 years ago"},"numberOfViews":595,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"80113"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"7a034ceaf3d27efb4bce6bbded169d8a13d34eec","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

    

    

    LeonLer Apprentice

    asked inAutomations and Workflows

    Slack channels are not showed in configuration

    Hi,I’m trying to use the Freshdesk-Slack integration..I added some new public channels to our Slack in order to redirect the notifications there, and when I’m trying to add these channels to the Access Public Channels, they are not in the list of choices.Any idea on what the problem might be?This is happening only with the public channels, if I create a private channel it appears in the Access Private Channels list immediately Thanks!

    1 14

    B

    

    14 days ago

    Hello!<\/p>

    Is it possible to sort tickets by contacts, e.g. using the provided name or email address of the contact?<\/p>

    Or alternatively to have an overview of the number of tickets \/ tickets when viewing all contacts.<\/p>

    
    We usually have several tickets from the same contact and overviewing them or sorting through them would be easier if we could sort tickets based on contact info.<\/p>

    
    Greetings!<\/p>","url":"\/portals-emails-other-channels-11404\/sorting-tickets-based-on-contacts-30500?postid=76678#post76678","creationDate":"2023-04-17T18:16:37+0000","relativeCreationDate":"3 months ago"},"isTopicUnread":true,"privateId":5438,"id":30500,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11404,"isIdeation":false,"url":"\/portals-emails-other-channels-11404","title":"Portals, Emails & Other Channels","description":"Using Freshdesk"},"url":"\/portals-emails-other-channels-11404\/sorting-tickets-based-on-contacts-30500","title":"Sorting tickets based on contacts","lastPost":{"id":80097,"author":{"id":42588,"url":"\/members\/jerry76-42588","name":"jerry76","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/de2dcfc8-47e9-4732-925e-899ee1a30362.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

    \t

    Sorting tickets based on contacts can be a useful way to organize and manage your support or ticketing system. free nintendo switch games codes <\/a>Here's how you can sort tickets based on contacts:<\/p>\t

    1. \t\t

       Access your ticketing system: Log in to your ticketing system or support platform where the tickets are stored.<\/p>\t\t<\/li>\t\t

    2. \t\t

       Locate the sorting options: Look for the sorting options within the interface. This may be represented by a sorting icon, a dropdown menu, or a column header.<\/p>\t\t<\/li>\t\t

    3. \t\t

       Identify the contact column: In the list of tickets, identify the column that contains the contact information. This column may be labeled as \"Contact,\" \"Customer,\" or something similar.<\/p>\t\t<\/li>\t\t

    4. \t\t

       Sort by contact: Click on the contact column header or select the sorting option associated with the contact column. This action will sort the tickets based on the contact information.<\/p>\t\t<\/li>\t\t

    5. \t\t

       Choose ascending or descending order: Depending on your preference, you can choose to sort the tickets in ascending (A to Z) or descending (Z to A) order based on the contact names.<\/p>\t\t<\/li>\t<\/ol><\/div><\/content-quote>

       \u00a0<\/p>","url":"\/portals-emails-other-channels-11404\/sorting-tickets-based-on-contacts-30500?postid=80097#post80097","creationDate":"2023-07-11T10:47:23+0000","relativeCreationDate":"14 days ago"},"lastReply":{"id":80097,"author":{"id":42588,"url":"\/members\/jerry76-42588","name":"jerry76","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/de2dcfc8-47e9-4732-925e-899ee1a30362.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

       \t

       Sorting tickets based on contacts can be a useful way to organize and manage your support or ticketing system. free nintendo switch games codes <\/a>Here's how you can sort tickets based on contacts:<\/p>\t

       1. \t\t

          Access your ticketing system: Log in to your ticketing system or support platform where the tickets are stored.<\/p>\t\t<\/li>\t\t

       2. \t\t

          Locate the sorting options: Look for the sorting options within the interface. This may be represented by a sorting icon, a dropdown menu, or a column header.<\/p>\t\t<\/li>\t\t

       3. \t\t

          Identify the contact column: In the list of tickets, identify the column that contains the contact information. This column may be labeled as \"Contact,\" \"Customer,\" or something similar.<\/p>\t\t<\/li>\t\t

       4. \t\t

          Sort by contact: Click on the contact column header or select the sorting option associated with the contact column. This action will sort the tickets based on the contact information.<\/p>\t\t<\/li>\t\t

       5. \t\t

          Choose ascending or descending order: Depending on your preference, you can choose to sort the tickets in ascending (A to Z) or descending (Z to A) order based on the contact names.<\/p>\t\t<\/li>\t<\/ol><\/div><\/content-quote>

          \u00a0<\/p>","url":"\/portals-emails-other-channels-11404\/sorting-tickets-based-on-contacts-30500?postid=80097#post80097","creationDate":"2023-07-11T10:47:23+0000","relativeCreationDate":"14 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":5,"numberOfLikes":0,"relevantPost":{"id":76678,"author":{"id":43078,"url":"\/members\/splendid-w-43078","name":"SPLENDID W","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"

          Hello!<\/p>

          Is it possible to sort tickets by contacts, e.g. using the provided name or email address of the contact?<\/p>

          Or alternatively to have an overview of the number of tickets \/ tickets when viewing all contacts.<\/p>

          
          We usually have several tickets from the same contact and overviewing them or sorting through them would be easier if we could sort tickets based on contact info.<\/p>

          
          Greetings!<\/p>","url":"\/portals-emails-other-channels-11404\/sorting-tickets-based-on-contacts-30500?postid=76678#post76678","creationDate":"2023-04-17T18:16:37+0000","relativeCreationDate":"3 months ago"},"numberOfViews":50,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"80097"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"7a034ceaf3d27efb4bce6bbded169d8a13d34eec","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

          S

          

          SPLENDID W Apprentice

          asked inPortals, Emails & Other Channels

          Sorting tickets based on contacts

          Hello!Is it possible to sort tickets by contacts, e.g. using the provided name or email address of the contact?Or alternatively to have an overview of the number of tickets / tickets when viewing all contacts.We usually have several tickets from the same contact and overviewing them or sorting through them would be easier if we could sort tickets based on contact info.Greetings!

          0 5

          

          

          14 days ago
       There are three items under \u201cwhat brings you here?\u201d
       
       ASk a question<\/p>

       Report issue<\/p>

       Enquire status<\/p>

       \u00a0<\/p>

       How can I add: \u201cSuggest an improvement\u201d ?<\/p>","url":"\/analytics-reports-dashboards-11351\/how-to-update-ticket-categories-under-what-brings-you-here-30801?postid=77358#post77358","creationDate":"2023-05-06T03:47:47+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5591,"id":30801,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11351,"isIdeation":false,"url":"\/analytics-reports-dashboards-11351","title":"Analytics, Reports & Dashboards","description":"Using Freshdesk"},"url":"\/analytics-reports-dashboards-11351\/how-to-update-ticket-categories-under-what-brings-you-here-30801","title":"How to update ticket categories under \"What brings you here\"?","lastPost":{"id":80060,"author":{"id":39665,"url":"\/members\/ukolluru-39665","name":"Ukolluru","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/620f4ac9-29b1-455d-82d3-4576da750a44.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

       @komunidadvdl<\/user-mention>\u00a0<\/p>

       \u201cWhat Brings You here\u201d is set up within the Forms in Freshdesk.<\/p>

       First set up the ticket fields and then start choosing the fields you would like to display based on the form selected in Freshdesk. In your example, please navigate to Ticket fields -\u2192\u00a0Add the choice\u00a0\u201cSuggest an improvement\u201d in the Type field. Now Navigate to the Forms and create a form specifically for\u00a0\u201cSuggest an improvement\u201d. Please choose the relevant fields from the ticket fields to show to your customer.<\/p>

       Here are a few articles that can help you.<\/p>

       Custom Ticket Fields<\/a><\/p>

       Ticket Forms<\/a><\/p>

       Understanding Ticket fields and Forms<\/a><\/p>","url":"\/analytics-reports-dashboards-11351\/how-to-update-ticket-categories-under-what-brings-you-here-30801?postid=80060#post80060","creationDate":"2023-07-10T22:32:12+0000","relativeCreationDate":"14 days ago"},"lastReply":{"id":80060,"author":{"id":39665,"url":"\/members\/ukolluru-39665","name":"Ukolluru","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/620f4ac9-29b1-455d-82d3-4576da750a44.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

       @komunidadvdl<\/user-mention>\u00a0<\/p>

       \u201cWhat Brings You here\u201d is set up within the Forms in Freshdesk.<\/p>

       First set up the ticket fields and then start choosing the fields you would like to display based on the form selected in Freshdesk. In your example, please navigate to Ticket fields -\u2192\u00a0Add the choice\u00a0\u201cSuggest an improvement\u201d in the Type field. Now Navigate to the Forms and create a form specifically for\u00a0\u201cSuggest an improvement\u201d. Please choose the relevant fields from the ticket fields to show to your customer.<\/p>

       Here are a few articles that can help you.<\/p>

       Custom Ticket Fields<\/a><\/p>

       Ticket Forms<\/a><\/p>

       Understanding Ticket fields and Forms<\/a><\/p>","url":"\/analytics-reports-dashboards-11351\/how-to-update-ticket-categories-under-what-brings-you-here-30801?postid=80060#post80060","creationDate":"2023-07-10T22:32:12+0000","relativeCreationDate":"14 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":0,"relevantPost":{"id":77358,"author":{"id":43479,"url":"\/members\/komunidadvdl-43479","name":"komunidadvdl","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/497a62cb-beab-4640-95b4-c80e807e4864.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"

       There are three items under \u201cwhat brings you here?\u201d
       
       ASk a question<\/p>

       Report issue<\/p>

       Enquire status<\/p>

       \u00a0<\/p>

       How can I add: \u201cSuggest an improvement\u201d ?<\/p>","url":"\/analytics-reports-dashboards-11351\/how-to-update-ticket-categories-under-what-brings-you-here-30801?postid=77358#post77358","creationDate":"2023-05-06T03:47:47+0000","relativeCreationDate":"2 months ago"},"numberOfViews":31,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"80060"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"7a034ceaf3d27efb4bce6bbded169d8a13d34eec","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

       

       

       komunidadvdl Apprentice

       asked inAnalytics, Reports & Dashboards

       How to update ticket categories under "What brings you here"?

       There are three items under “what brings you here?”ASk a questionReport issueEnquire status How can I add: “Suggest an improvement” ?

       0 2

       

       

       14 days ago
       As a manager, I\u2019d like to check out some of my team\u2019s recently closed tickets every once and while--- confirm they handled them the way I advised or just can my eye over a list of items closed in a given week.\u00a0So, I want to filter some of my list views based on Closed Date. Does anyone know of a way to do this?<\/p>

       I opened an idea to allow filtering lists on ANY standard date field. Please upvote:\u00a0<\/p>

       https:\/\/community.freshworks.com\/ideas\/filter-lists-on-any-standard-date-field-30590
       \u00a0<\/p>","url":"\/ticketing-agent-productivity-11362\/filter-lists-on-closed-date-30593?postid=76894#post76894","creationDate":"2023-04-25T13:34:42+0000","relativeCreationDate":"3 months ago"},"isTopicUnread":true,"privateId":18682,"id":30593,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11362,"isIdeation":false,"url":"\/ticketing-agent-productivity-11362","title":"Ticketing & Agent Productivity","description":"Using Freshdesk"},"url":"\/ticketing-agent-productivity-11362\/filter-lists-on-closed-date-30593","title":"Filter lists on Closed Date","lastPost":{"id":80031,"author":{"id":44757,"url":"\/members\/wa7154733-44757","name":"wa7154733","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/92d4f08c-dfdc-4c99-8a58-61d7a2c7df8c.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

       Yes, you can filter your list views based on the Closed Date to review your team's recently closed tickets. Here's how you can do it:<\/p>

       1. \t

          Access your list view: Open the list view where you want to apply the filter, such as the ticket management or reporting section of your team's ticketing system.<\/p>\t<\/li>\t

       2. \t

          Locate the filter options: Look for the filter options or settings within the list view interface. This may be represented by a filter icon, a dropdown menu, or a settings result<\/a> gear.<\/p>\t<\/li>\t

       3. \t

          Add a Closed Date filter: In the filter options, search for the filter related to the Closed Date or a similar field. It could be labeled as \"Date Closed,\" \"Closed On,\" or something similar.<\/p>\t<\/li>\t

       4. \t

          Specify the date range: Once you've located the Closed Date filter, specify the desired date range. You can choose a specific week, month, or any custom date range you prefer.<\/p>\t<\/li>\t

       5. \t

          Apply the filter: After selecting the date range, apply the filter to update the list view. This will show only the tickets that were closed within the specified timeframe.<\/p>\t<\/li><\/ol>","url":"\/ticketing-agent-productivity-11362\/filter-lists-on-closed-date-30593?postid=80031#post80031","creationDate":"2023-07-10T11:16:33+0000","relativeCreationDate":"15 days ago"},"lastReply":{"id":80031,"author":{"id":44757,"url":"\/members\/wa7154733-44757","name":"wa7154733","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/92d4f08c-dfdc-4c99-8a58-61d7a2c7df8c.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

          Yes, you can filter your list views based on the Closed Date to review your team's recently closed tickets. Here's how you can do it:<\/p>

          1. \t

             Access your list view: Open the list view where you want to apply the filter, such as the ticket management or reporting section of your team's ticketing system.<\/p>\t<\/li>\t

          2. \t

             Locate the filter options: Look for the filter options or settings within the list view interface. This may be represented by a filter icon, a dropdown menu, or a settings result<\/a> gear.<\/p>\t<\/li>\t

          3. \t

             Add a Closed Date filter: In the filter options, search for the filter related to the Closed Date or a similar field. It could be labeled as \"Date Closed,\" \"Closed On,\" or something similar.<\/p>\t<\/li>\t

          4. \t

             Specify the date range: Once you've located the Closed Date filter, specify the desired date range. You can choose a specific week, month, or any custom date range you prefer.<\/p>\t<\/li>\t

          5. \t

             Apply the filter: After selecting the date range, apply the filter to update the list view. This will show only the tickets that were closed within the specified timeframe.<\/p>\t<\/li><\/ol>","url":"\/ticketing-agent-productivity-11362\/filter-lists-on-closed-date-30593?postid=80031#post80031","creationDate":"2023-07-10T11:16:33+0000","relativeCreationDate":"15 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":0,"relevantPost":{"id":76894,"author":{"id":43244,"url":"\/members\/laura-armstrong-43244","name":"laura_armstrong","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/a2c8b7cf-343b-4d10-8009-55aac03ccecc.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"

             As a manager, I\u2019d like to check out some of my team\u2019s recently closed tickets every once and while--- confirm they handled them the way I advised or just can my eye over a list of items closed in a given week.\u00a0So, I want to filter some of my list views based on Closed Date. Does anyone know of a way to do this?<\/p>

             I opened an idea to allow filtering lists on ANY standard date field. Please upvote:\u00a0<\/p>

             https:\/\/community.freshworks.com\/ideas\/filter-lists-on-any-standard-date-field-30590
             \u00a0<\/p>","url":"\/ticketing-agent-productivity-11362\/filter-lists-on-closed-date-30593?postid=76894#post76894","creationDate":"2023-04-25T13:34:42+0000","relativeCreationDate":"3 months ago"},"numberOfViews":24,"contentType":"discussion","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"80031"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"7a034ceaf3d27efb4bce6bbded169d8a13d34eec","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

             

             

             laura_armstrong Apprentice

             张贴在Ticketing & Agent Productivity

             Filter lists on Closed Date

             As a manager, I’d like to check out some of my team’s recently closed tickets every once and while--- confirm they handled them the way I advised or just can my eye over a list of items closed in a given week. So, I want to filter some of my list views based on Closed Date. Does anyone know of a way to do this?I opened an idea to allow filtering lists on ANY standard date field. Please upvote: https://community.freshworks.com/ideas/filter-lists-on-any-standard-date-field-30590

             0 3

             

             

             15 days ago
       Hi, we\u00a0have 2 accounts with Freshworks, one Freshservice Enterprise and one Freshdesk free tier.\u00a0 I have setup SSO in both and the authentication works fine.\u00a0 On the FreshService instance\u00a0sign-on page I get a button \u201cSign in\u00a0with SSO\u201d.\u00a0 I don\u2019t get the \u201cSign in with SSO\u201d on the Freshdesk instance.\u00a0 How can I make sure the Sign in with SSO button is available on the Freshdesk portal log on page?<\/p>

       

       Which apps are best to work on photos\u00a0 and\u00a0 edit videos\u00a0<\/p>","url":"\/apps-and-marketplace-integrations-11358\/photo-editing-30569?postid=76830#post76830","creationDate":"2023-04-22T09:15:26+0000","relativeCreationDate":"3 months ago"},"isTopicUnread":true,"privateId":5484,"id":30569,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11358,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11358","title":"Apps and Marketplace Integrations","description":"Using Freshdesk"},"url":"\/apps-and-marketplace-integrations-11358\/photo-editing-30569","title":"photo editing","lastPost":{"id":79961,"author":{"id":44789,"url":"\/members\/husnain-javed-44789","name":"Husnain Javed","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":"

       I Preffer, Just Use CapCup For Video and Photo Editing. You can get the Premium Version form the Google.<\/p>","url":"\/apps-and-marketplace-integrations-11358\/photo-editing-30569?postid=79961#post79961","creationDate":"2023-07-08T07:06:24+0000","relativeCreationDate":"17 days ago"},"lastReply":{"id":79961,"author":{"id":44789,"url":"\/members\/husnain-javed-44789","name":"Husnain Javed","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":"

       I Preffer, Just Use CapCup For Video and Photo Editing. You can get the Premium Version form the Google.<\/p>","url":"\/apps-and-marketplace-integrations-11358\/photo-editing-30569?postid=79961#post79961","creationDate":"2023-07-08T07:06:24+0000","relativeCreationDate":"17 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":11,"numberOfLikes":0,"relevantPost":{"id":76830,"author":{"id":42040,"url":"\/members\/haleny-42040","name":"haleny","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/764ec320-2f9f-4a82-bb7f-8af8d93d86aa.png","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":1},"content":"

       Which apps are best to work on photos\u00a0 and\u00a0 edit videos\u00a0<\/p>","url":"\/apps-and-marketplace-integrations-11358\/photo-editing-30569?postid=76830#post76830","creationDate":"2023-04-22T09:15:26+0000","relativeCreationDate":"3 months ago"},"numberOfViews":70,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"79961"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"7a034ceaf3d27efb4bce6bbded169d8a13d34eec","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

       

       

       haleny Contributor

       asked inApps and Marketplace Integrations

       photo editing

       Which apps are best to work on photos and edit videos

       0 11

       H

       

       17 days ago
       Tickets are\u00a0not getting\u00a0reopened while the customer responds to\u00a0a closed ticket and you are unable to keep track of the same.<\/p>","url":"\/automations-and-workflows-11361\/when-a-ticket-is-closed-and-the-customer-responds-then-the-ticket-is-not-reopened-any-solution-27737?postid=71122#post71122","creationDate":"2023-01-12T20:35:28+0000","relativeCreationDate":"6 months ago"},"isTopicUnread":true,"privateId":4092,"id":27737,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11361,"isIdeation":false,"url":"\/automations-and-workflows-11361","title":"Automations and Workflows","description":"Using Freshdesk"},"url":"\/automations-and-workflows-11361\/when-a-ticket-is-closed-and-the-customer-responds-then-the-ticket-is-not-reopened-any-solution-27737","title":"When a ticket is closed and the customer responds, then the ticket is not reopened. Any solution?","lastPost":{"id":79514,"author":{"id":45020,"url":"\/members\/rasmush-45020","name":"RasmusH","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/c31f6dab-d746-4bb4-b841-6a9ab11975e6.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

       I am looking for the same as Moonka.
       
       So everything seem to be working except that when a new ticket is created it is not copying the correspondence and internal notes from the old ticket into the new ticket created.<\/p>","url":"\/automations-and-workflows-11361\/when-a-ticket-is-closed-and-the-customer-responds-then-the-ticket-is-not-reopened-any-solution-27737?postid=79514#post79514","creationDate":"2023-06-27T08:47:48+0000","relativeCreationDate":"28 days ago"},"lastReply":{"id":79514,"author":{"id":45020,"url":"\/members\/rasmush-45020","name":"RasmusH","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/c31f6dab-d746-4bb4-b841-6a9ab11975e6.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

       I am looking for the same as Moonka.
       
       So everything seem to be working except that when a new ticket is created it is not copying the correspondence and internal notes from the old ticket into the new ticket created.<\/p>","url":"\/automations-and-workflows-11361\/when-a-ticket-is-closed-and-the-customer-responds-then-the-ticket-is-not-reopened-any-solution-27737?postid=79514#post79514","creationDate":"2023-06-27T08:47:48+0000","relativeCreationDate":"28 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":5,"numberOfLikes":0,"relevantPost":{"id":71122,"author":{"id":41043,"url":"\/members\/mateorial-41043","name":"mateorial","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/1f3ba809-03b9-4256-8854-2b717b706c14.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"

       Tickets are\u00a0not getting\u00a0reopened while the customer responds to\u00a0a closed ticket and you are unable to keep track of the same.<\/p>","url":"\/automations-and-workflows-11361\/when-a-ticket-is-closed-and-the-customer-responds-then-the-ticket-is-not-reopened-any-solution-27737?postid=71122#post71122","creationDate":"2023-01-12T20:35:28+0000","relativeCreationDate":"6 months ago"},"numberOfViews":376,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"79514"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"7a034ceaf3d27efb4bce6bbded169d8a13d34eec","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

       

       

       mateorial Apprentice

       asked inAutomations and Workflows

       When a ticket is closed and the customer responds, then the ticket is not reopened. Any solution?

       Tickets are not getting reopened while the customer responds to a closed ticket and you are unable to keep track of the same.

       0 5

       

       

       28 days ago
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