API and Webhooks | Freshworks Community

Hello Freshworks Community,\u00a0<\/span><\/p>

\u00a0<\/p>

Attention please!!\u00a0<\/span><\/span><\/strong><\/h3>
\u00a0<\/p>
The time has finally arrived for us to take Freshworks Community 2.0 - LIVE <\/strong><\/em><\/span>!! Please note that the migration process will begin from Thursday, 20th July, 2023<\/strong>\u00a0and will run over the next few days.<\/span><\/p>
While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories<\/u>. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our entire database. We will be moving over 10,000 articles and the migration will happen in phases, please bear with us as this may take a few weeks to complete.\u00a0<\/span><\/p>
In the interim, we look forward to your feedback, suggestions, any pages that could be broken, please do alert us on this thread so we\u00a0can keep an eye out and amend immediately. We hope these changes bring in more structure, better spaces for discussion and elevate the experience for our members.<\/span><\/p>
Next week, please keep a look out for the details of the new structure, how you can navigate it and start posting in the new specific topic areas.\u00a0<\/span><\/p>
In case you missed the tea on Freshworks Community 2.0 is, please see the article below :<\/span><\/strong><\/p>
<\/oembed><\/p>
\u00a0<\/p>
Lastly before I sign off, a few additional points:<\/span><\/p>
\ud83d\udcdd\u00a0Your feedback is crucial to making this next phase a success. We will soon share a form <\/strong>here so we can hear from you. This will be directly\u00a0 \u00a0 \u00a0 \u00a0reviewed by our Senior Director of Customer Engagement @Colin Crowley<\/user-mention><\/span>\u00a0and I.\u00a0<\/span><\/p>
\ud83c\udf08\u00a0We will also be introducing a fun AMA with me - Ask Aly Anything<\/strong> :)! Over the next quarter, I would like to hear directly from you on any concerns,\u00a0 questions on the next phase of growth and mainly just to get to know you better and hear from you! Stay tuned for those details.<\/span><\/p>
\ud83d\udccc\u00a0\u200bPlease note that as we move to the new categories, the topics you used to \u2018Subscribe\u2019<\/strong> to will be lost. So please ensure to re-subscribe.<\/span><\/p>
\ud83d\udea8If there are any pages that are broken, please alert @Kamakshi V<\/user-mention><\/span>\u00a0\u00a0or me and we will work to rectify as soon as possible.<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>
\u00a0<\/p>
Thanks for your patience and support as always.<\/span><\/p>
\u00a0<\/p>
Best<\/p>
Ally<\/p>","id":32305,"featuredImage":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/7b6a7c39-0dc0-4c6e-80e9-8c999f8945d8_thumb.png","label":"Community News","replyCount":1,"views":120,"post":{"id":80461,"author":{"id":32014,"url":"\/members\/alyssia-correa-32014","name":"alyssia.correa","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ba3dbeb8-0226-46ab-8699-0d19aadada93.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":6},"content":"
Hello Freshworks Community,\u00a0<\/span><\/p>
\u00a0<\/p>
Attention please!!\u00a0<\/span><\/span><\/strong><\/h3>
\u00a0<\/p>
The time has finally arrived for us to take Freshworks Community 2.0 - LIVE <\/strong><\/em><\/span>!! Please note that the migration process will begin from Thursday, 20th July, 2023<\/strong>\u00a0and will run over the next few days.<\/span><\/p>
While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories<\/u>. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our entire database. We will be moving over 10,000 articles and the migration will happen in phases, please bear with us as this may take a few weeks to complete.\u00a0<\/span><\/p>
In the interim, we look forward to your feedback, suggestions, any pages that could be broken, please do alert us on this thread so we\u00a0can keep an eye out and amend immediately. We hope these changes bring in more structure, better spaces for discussion and elevate the experience for our members.<\/span><\/p>
Next week, please keep a look out for the details of the new structure, how you can navigate it and start posting in the new specific topic areas.\u00a0<\/span><\/p>
In case you missed the tea on Freshworks Community 2.0 is, please see the article below :<\/span><\/strong><\/p>
<\/oembed><\/p>
\u00a0<\/p>
Lastly before I sign off, a few additional points:<\/span><\/p>
\ud83d\udcdd\u00a0Your feedback is crucial to making this next phase a success. We will soon share a form <\/strong>here so we can hear from you. This will be directly\u00a0 \u00a0 \u00a0 \u00a0reviewed by our Senior Director of Customer Engagement @Colin Crowley<\/user-mention><\/span>\u00a0and I.\u00a0<\/span><\/p>
\ud83c\udf08\u00a0We will also be introducing a fun AMA with me - Ask Aly Anything<\/strong> :)! Over the next quarter, I would like to hear directly from you on any concerns,\u00a0 questions on the next phase of growth and mainly just to get to know you better and hear from you! Stay tuned for those details.<\/span><\/p>
\ud83d\udccc\u00a0\u200bPlease note that as we move to the new categories, the topics you used to \u2018Subscribe\u2019<\/strong> to will be lost. So please ensure to re-subscribe.<\/span><\/p>
\ud83d\udea8If there are any pages that are broken, please alert @Kamakshi V<\/user-mention><\/span>\u00a0\u00a0or me and we will work to rectify as soon as possible.<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>
\u00a0<\/p>
Thanks for your patience and support as always.<\/span><\/p>
\u00a0<\/p>
Best<\/p>
Ally<\/p>","url":"\/announcements-11308\/attention-please-maintenance-hours-for-freshworks-community-2-0-32305?postid=80461#post80461","creationDate":"2023-07-19T08:44:32+0000","relativeCreationDate":"2 days ago"},"contentType":"article","type":0,"likes":4,"hasCurrentUserLiked":false},"config":{"selectedTopic":{"url":"https:\/\/community.freshworks.com\/announcements-11308\/attention-please-maintenance-hours-for-freshworks-community-2-0-32305","title":"\ud83d\udea8 ATTENTION PLEASE!! \ud83d\udea8 Maintenance Hours for Freshworks Community 2.0 \u200b\u200b\u200b\u200b\u200b\u200b\u200b\ud83d\udd27","description":"
Hello Freshworks Community,\u00a0<\/span><\/p>
\u00a0<\/p>
Attention please!!\u00a0<\/span><\/span><\/strong><\/h3>
\u00a0<\/p>
The time has finally arrived for us to take Freshworks Community 2.0 - LIVE <\/strong><\/em><\/span>!! Please note that the migration process will begin from Thursday, 20th July, 2023<\/strong>\u00a0and will run over the next few days.<\/span><\/p>
While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories<\/u>. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our entire database. We will be moving over 10,000 articles and the migration will happen in phases, please bear with us as this may take a few weeks to complete.\u00a0<\/span><\/p>
In the interim, we look forward to your feedback, suggestions, any pages that could be broken, please do alert us on this thread so we\u00a0can keep an eye out and amend immediately. We hope these changes bring in more structure, better spaces for discussion and elevate the experience for our members.<\/span><\/p>
Next week, please keep a look out for the details of the new structure, how you can navigate it and start posting in the new specific topic areas.\u00a0<\/span><\/p>
In case you missed the tea on Freshworks Community 2.0 is, please see the article below :<\/span><\/strong><\/p>
<\/oembed><\/p>
\u00a0<\/p>
Lastly before I sign off, a few additional points:<\/span><\/p>
\ud83d\udcdd\u00a0Your feedback is crucial to making this next phase a success. We will soon share a form <\/strong>here so we can hear from you. This will be directly\u00a0 \u00a0 \u00a0 \u00a0reviewed by our Senior Director of Customer Engagement @Colin Crowley<\/user-mention><\/span>\u00a0and I.\u00a0<\/span><\/p>
\ud83c\udf08\u00a0We will also be introducing a fun AMA with me - Ask Aly Anything<\/strong> :)! Over the next quarter, I would like to hear directly from you on any concerns,\u00a0 questions on the next phase of growth and mainly just to get to know you better and hear from you! Stay tuned for those details.<\/span><\/p>
\ud83d\udccc\u00a0\u200bPlease note that as we move to the new categories, the topics you used to \u2018Subscribe\u2019<\/strong> to will be lost. So please ensure to re-subscribe.<\/span><\/p>
\ud83d\udea8If there are any pages that are broken, please alert @Kamakshi V<\/user-mention><\/span>\u00a0\u00a0or me and we will work to rectify as soon as possible.<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>
\u00a0<\/p>
Thanks for your patience and support as always.<\/span><\/p>
\u00a0<\/p>
Best<\/p>
Ally<\/p>","id":32305,"featuredImage":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/7b6a7c39-0dc0-4c6e-80e9-8c999f8945d8_thumb.png","label":"Community News","replyCount":1,"views":120,"post":{"id":80461,"author":{"id":32014,"url":"\/members\/alyssia-correa-32014","name":"alyssia.correa","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ba3dbeb8-0226-46ab-8699-0d19aadada93.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":6},"content":"
Hello Freshworks Community,\u00a0<\/span><\/p>
\u00a0<\/p>
Attention please!!\u00a0<\/span><\/span><\/strong><\/h3>
\u00a0<\/p>
The time has finally arrived for us to take Freshworks Community 2.0 - LIVE <\/strong><\/em><\/span>!! Please note that the migration process will begin from Thursday, 20th July, 2023<\/strong>\u00a0and will run over the next few days.<\/span><\/p>
While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories<\/u>. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our entire database. We will be moving over 10,000 articles and the migration will happen in phases, please bear with us as this may take a few weeks to complete.\u00a0<\/span><\/p>
In the interim, we look forward to your feedback, suggestions, any pages that could be broken, please do alert us on this thread so we\u00a0can keep an eye out and amend immediately. We hope these changes bring in more structure, better spaces for discussion and elevate the experience for our members.<\/span><\/p>
Next week, please keep a look out for the details of the new structure, how you can navigate it and start posting in the new specific topic areas.\u00a0<\/span><\/p>
In case you missed the tea on Freshworks Community 2.0 is, please see the article below :<\/span><\/strong><\/p>
<\/oembed><\/p>
\u00a0<\/p>
Lastly before I sign off, a few additional points:<\/span><\/p>
\ud83d\udcdd\u00a0Your feedback is crucial to making this next phase a success. We will soon share a form <\/strong>here so we can hear from you. This will be directly\u00a0 \u00a0 \u00a0 \u00a0reviewed by our Senior Director of Customer Engagement @Colin Crowley<\/user-mention><\/span>\u00a0and I.\u00a0<\/span><\/p>
\ud83c\udf08\u00a0We will also be introducing a fun AMA with me - Ask Aly Anything<\/strong> :)! Over the next quarter, I would like to hear directly from you on any concerns,\u00a0 questions on the next phase of growth and mainly just to get to know you better and hear from you! Stay tuned for those details.<\/span><\/p>
\ud83d\udccc\u00a0\u200bPlease note that as we move to the new categories, the topics you used to \u2018Subscribe\u2019<\/strong> to will be lost. So please ensure to re-subscribe.<\/span><\/p>
\ud83d\udea8If there are any pages that are broken, please alert @Kamakshi V<\/user-mention><\/span>\u00a0\u00a0or me and we will work to rectify as soon as possible.<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>
\u00a0<\/p>
Thanks for your patience and support as always.<\/span><\/p>
\u00a0<\/p>
Best<\/p>
Ally<\/p>","url":"\/announcements-11308\/attention-please-maintenance-hours-for-freshworks-community-2-0-32305?postid=80461#post80461","creationDate":"2023-07-19T08:44:32+0000","relativeCreationDate":"2 days ago"},"contentType":"article","type":0,"likes":4,"hasCurrentUserLiked":false}},"phrases":{"Forum":{"{n} year|{n} years":"{n} year|{n} years","{n} month|{n} months":"{n} month|{n} months","{n} day|{n} days":"{n} day|{n} days","{n} hour|{n} hours":"{n} hour|{n} hours","{n} minute|{n} minutes":"{n} minute|{n} minutes","just":"just now","{plural} ago":"{plural} ago"}}}">

ATTENTION PLEASE!! Maintenance Hours for Freshworks Community 2.0

2 days ago

Community

Using Freshdesk

API and Webhooks

API and Webhooks

Using Freshdesk

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Applicable plans:<\/strong> Forest\/Enterprise<\/p><\/div><\/section>
\u00a0<\/p>
You can create Custom Objects to capture all relevant, business-critical information right from the get-go with just a few clicks. Through these Custom Objects, you can equip your agents with complete context and enable them to be productive, and respond and resolve faster than ever.<\/span><\/p>
\u00a0<\/p><\/oembed>
\u00a0<\/p>
If you are on the Forest or Enterprise plan, just drop a comment on this post <\/strong>to\u00a0learn more!<\/span><\/p>","url":"\/api-and-webhooks-11406\/set-up-custom-objects-in-your-freshdesk-yet-25927?postid=67064#post67064","creationDate":"2022-09-21T13:45:57+0000","relativeCreationDate":"10 months ago"},"isTopicUnread":true,"privateId":18238,"id":25927,"type":"post","hasCurrentUserLiked":false,"isSticky":true,"features":[{"id":"isSticky","label":"Sticky"}],"forum":{"id":11406,"isIdeation":false,"url":"\/api-and-webhooks-11406","title":"API and Webhooks","description":"Using Freshdesk"},"url":"\/api-and-webhooks-11406\/set-up-custom-objects-in-your-freshdesk-yet-25927","title":"Set up Custom Objects in your Freshdesk yet?","lastPost":{"id":80114,"author":{"id":15990,"url":"\/members\/bfish-15990","name":"bfish","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":"
I\u2019ve been slowly transitioning our service catalog approval flows to use a custom object to get the approvers instead of hard coding.<\/p>
I have a handle on setting it up with multiple levels of approvals, but what I need now is an automated method to audit the list and there doesn\u2019t seem to be a method to do that.\u00a0 Options that would be ideal for me:<\/p>
Once a quarter (or other specific schedule), for each record in the table, send an email to the user in the \u201ccontact\u201d column with the record details to confirm if the approver list is still valid<\/li>\t
On a schedule, verify that all users in the approver fields are still active users in our directory.\u00a0 If not, create a ticket.<\/li><\/ul>","url":"\/api-and-webhooks-11406\/set-up-custom-objects-in-your-freshdesk-yet-25927?postid=80114#post80114","creationDate":"2023-07-11T19:19:21+0000","relativeCreationDate":"10 days ago"},"lastReply":{"id":80114,"author":{"id":15990,"url":"\/members\/bfish-15990","name":"bfish","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":"
I\u2019ve been slowly transitioning our service catalog approval flows to use a custom object to get the approvers instead of hard coding.<\/p>
I have a handle on setting it up with multiple levels of approvals, but what I need now is an automated method to audit the list and there doesn\u2019t seem to be a method to do that.\u00a0 Options that would be ideal for me:<\/p>
Once a quarter (or other specific schedule), for each record in the table, send an email to the user in the \u201ccontact\u201d column with the record details to confirm if the approver list is still valid<\/li>\t
On a schedule, verify that all users in the approver fields are still active users in our directory.\u00a0 If not, create a ticket.<\/li><\/ul>","url":"\/api-and-webhooks-11406\/set-up-custom-objects-in-your-freshdesk-yet-25927?postid=80114#post80114","creationDate":"2023-07-11T19:19:21+0000","relativeCreationDate":"10 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":6,"numberOfLikes":3,"relevantPost":{"id":67064,"author":{"id":14347,"url":"\/members\/sumana-srikanthan-14347","name":"Sumana Srikanthan","avatar":"","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":0},"content":"
Applicable plans:<\/strong> Forest\/Enterprise<\/p><\/div><\/section>
\u00a0<\/p>
You can create Custom Objects to capture all relevant, business-critical information right from the get-go with just a few clicks. Through these Custom Objects, you can equip your agents with complete context and enable them to be productive, and respond and resolve faster than ever.<\/span><\/p>
\u00a0<\/p><\/oembed>
\u00a0<\/p>
If you are on the Forest or Enterprise plan, just drop a comment on this post <\/strong>to\u00a0learn more!<\/span><\/p>","url":"\/api-and-webhooks-11406\/set-up-custom-objects-in-your-freshdesk-yet-25927?postid=67064#post67064","creationDate":"2022-09-21T13:45:57+0000","relativeCreationDate":"10 months ago"},"numberOfViews":408,"contentType":"discussion","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"80114"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"b7d1d83635342c26c85176360180bb7cf86c3a3c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

S

Sumana Srikanthan Community Manager
posted inAPI and Webhooks

Set up Custom Objects in your Freshdesk yet?

Applicable plans: Forest/Enterprise You can create Custom Objects to capture all relevant, business-critical information right from the get-go with just a few clicks. Through these Custom Objects, you can equip your agents with complete context and enable them to be productive, and respond and resolve faster than ever. If you are on the Forest or Enterprise plan, just drop a comment on this post to learn more!

6

B

10 days ago

Did we save the best for the last day of November? Let\u2019s find out.<\/p>
@sukanya.arunachalam<\/user-mention>, Customer Success Engineer, Freshworks, is all set to take the stage at a special \u2018Ask Me Anything\u2019.\u00a0<\/p>
\u00a0<\/p>
A little note about our host\u00a0<\/strong><\/u>\ud83d\udc8e<\/p>
I got lucky to start and continue my career with a customer-facing job in an expeditiously growing company with over 8 plus years of experience. Starting as a Support Engineer really helped me to shape myself to have a \"Customer First\" attitude and to become this ardent customer experience representative.<\/p>
Having gained some technical exposure on how SaaS-based products function and have found some success in the areas of Implementation, customer support, framing\/coordinating processes, and coaching analysts, I am working on understanding the workflow model of different businesses across SaaS to help offer recommendations which in turn would help deliver better ROI and improve our customers KPI\u2019s!<\/p><\/blockquote>
\u00a0<\/p>
\ud83c\udfa5\u00a0Topic: 1. API\u2019s: Overview and capabilities 2. Custom Objects<\/strong><\/p>
\ud83d\udca1 You will hear about and learn from real-time demos on<\/p>
API\u2019s & how they are used<\/li>\t
Automating workflows using webhooks<\/li>\t
Automating data exchange via integrations<\/li>\t
Data extraction made easy using custom objects<\/li><\/ul><\/div><\/div><\/div><\/section>
\u00a0<\/h3><\/oembed>
\u00a0<\/p>","url":"\/api-and-webhooks-11406\/ask-me-anything-live-q-a-on-api-s-and-custom-object-26850?postid=69264#post69264","creationDate":"2022-11-15T04:11:15+0000","relativeCreationDate":"8 months ago"},"isTopicUnread":true,"privateId":12801,"id":26850,"type":"post","hasCurrentUserLiked":false,"isSticky":true,"features":[{"id":"isSticky","label":"Sticky"}],"forum":{"id":11406,"isIdeation":false,"url":"\/api-and-webhooks-11406","title":"API and Webhooks","description":"Using Freshdesk"},"url":"\/api-and-webhooks-11406\/ask-me-anything-live-q-a-on-api-s-and-custom-object-26850","title":"Ask me Anything: Live Q&A on API's and Custom Object","lastPost":{"id":77927,"author":{"id":43828,"url":"\/members\/foxi-43828","name":"Foxi","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/88f2d1d2-35c5-4d87-9d37-e2ba52f3829d.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"
Hello,<\/a> can you cover exactly how to integrate with Freshdesk\u00a0using GET\/PUT etc from integration tools like Zapier?\u00a0<\/p>","url":"\/api-and-webhooks-11406\/ask-me-anything-live-q-a-on-api-s-and-custom-object-26850?postid=77927#post77927","creationDate":"2023-05-18T18:15:11+0000","relativeCreationDate":"2 months ago"},"lastReply":{"id":77927,"author":{"id":43828,"url":"\/members\/foxi-43828","name":"Foxi","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/88f2d1d2-35c5-4d87-9d37-e2ba52f3829d.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"
Hello ,<\/a> can you cover exactly how to integrate with Freshdesk\u00a0using GET\/PUT etc from integration tools like Zapier?\u00a0<\/p>","url":"\/api-and-webhooks-11406\/ask-me-anything-live-q-a-on-api-s-and-custom-object-26850?postid=77927#post77927","creationDate":"2023-05-18T18:15:11+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":8,"numberOfLikes":8,"relevantPost":{"id":69264,"author":{"id":31093,"url":"\/members\/rhea-desouza-31093","name":"rhea.desouza","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/eb505b4d-d747-4852-bcb7-1647200c93e6.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":7},"content":"
Did we save the best for the last day of November? Let\u2019s find out.<\/p>
@sukanya.arunachalam<\/user-mention>, Customer Success Engineer, Freshworks, is all set to take the stage at a special \u2018Ask Me Anything\u2019.\u00a0<\/p>
\u00a0<\/p>
A little note about our host\u00a0<\/strong><\/u>\ud83d\udc8e<\/p>
I got lucky to start and continue my career with a customer-facing job in an expeditiously growing company with over 8 plus years of experience. Starting as a Support Engineer really helped me to shape myself to have a \"Customer First\" attitude and to become this ardent customer experience representative.<\/p>
Having gained some technical exposure on how SaaS-based products function and have found some success in the areas of Implementation, customer support, framing\/coordinating processes, and coaching analysts, I am working on understanding the workflow model of different businesses across SaaS to help offer recommendations which in turn would help deliver better ROI and improve our customers KPI\u2019s!<\/p><\/blockquote>
\u00a0<\/p>
\ud83c\udfa5\u00a0Topic: 1. API\u2019s: Overview and capabilities 2. Custom Objects<\/strong><\/p>
\ud83d\udca1 You will hear about and learn from real-time demos on<\/p>
API\u2019s & how they are used<\/li>\t
Automating workflows using webhooks<\/li>\t
Automating data exchange via integrations<\/li>\t
Data extraction made easy using custom objects<\/li><\/ul><\/div><\/div><\/div><\/section>\u00a0<\/h3><\/oembed>
\u00a0<\/p>","url":"\/api-and-webhooks-11406\/ask-me-anything-live-q-a-on-api-s-and-custom-object-26850?postid=69264#post69264","creationDate":"2022-11-15T04:11:15+0000","relativeCreationDate":"8 months ago"},"numberOfViews":390,"contentType":"article","featuredImage":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/bfc8470b-ac5a-4f17-956e-58b3b925184e_thumb.jpg","publicLabel":"LIVE Q&A","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"77927"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"b7d1d83635342c26c85176360180bb7cf86c3a3c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

rhea.desouza Community Manager
published inAPI and Webhooks

Ask me Anything: Live Q&A on API's and Custom ObjectLIVE Q&A

Did we save the best for the last day of November? Let’s find out.@sukanya.arunachalam, Customer Success Engineer, Freshworks, is all set to take the stage at a special ‘Ask Me Anything’. A little note about our host I got lucky to start and continue my career with a customer-facing job in an expeditiously growing company with over 8 plus years of experience. Starting as a Support Engineer really helped me to shape myself to have a "Customer First" attitude and to become this ardent customer experience representative.Having gained some technical exposure on how SaaS-based products function and have found some success in the areas of Implementation, customer support, framing/coordinating processes, and coaching analysts, I am working on understanding the workflow model of different businesses across SaaS to help offer recommendations which in turn would help deliver better ROI and improve our customers KPI’s! Topic: 1. API’s: Overview and capabilities 2. Custom Objects You will

390 8

2 months ago

When trying to create an Issue from a new ticket using the 'Create a new issue' link in the Jira tab on a Freshdesk ticket. I see a list of users from Jira. But I'm unable to select any.<\/p>
The only option that will allow to be selected is 'unassigned'.\u00a0<\/p>
I've tried with multiple projects in Jira and they all behave the same.\u00a0<\/p>
<\/p>

<\/p>
<\/p>
$\"image\"$ <\/p>

<\/p>

<\/p>
I can't select any users from the list<\/p>
<\/p>
$\"image\"$ <\/p>
<\/p>

<\/p>
Only Unassigned is selectable<\/p>

<\/p>
<\/p>
$\"image\"$ <\/p>When selecting any other users it just reverts to -- and I'm unable to create ticket
<\/p>
<\/p>
$\"image\"$ <\/p>
<\/p>

<\/p>
<\/p>
<\/p>\n<\/div>","url":"\/api-and-webhooks-11406\/can-t-select-an-assigne-in-jira-ticket-integration-18536?postid=46395#post46395","creationDate":"2020-02-15T09:51:36+0000","relativeCreationDate":"3 years ago"},"isTopicUnread":true,"privateId":16523,"id":18536,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11406,"isIdeation":false,"url":"\/api-and-webhooks-11406","title":"API and Webhooks","description":"Using Freshdesk"},"url":"\/api-and-webhooks-11406\/can-t-select-an-assigne-in-jira-ticket-integration-18536","title":"Can't select an assigne in Jira ticket integration","lastPost":{"id":79445,"author":{"id":39434,"url":"\/members\/amelia-39434","name":"Amelia","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9aeaae18-df5e-4eb2-8af1-d83deb86ecc9.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"
\t
Check Permissions: Ensure that you have the necessary permissions to assign tickets in Jira. Depending on your user role and project settings, certain permissions may be required to assign or reassign tickets. Contact your Jira administrator or project manager to confirm your permissions.<\/p>\t<\/li>\t
\t
Refresh the Page: Sometimes, issues with the user interface can be resolved by simply refreshing the page. Click the refresh or reload button in your browser or use the keyboard shortcut (Ctrl + R or Command + R) to refresh the page containing the Jira ticket.<\/p>\t<\/li>\t
\t
Clear Browser Cache: Clearing your browser's cache can help resolve issues related to cached data. Go to your browser settings and clear the browsing data, including cache and cookies. Afterward, try selecting the assignee again.<\/p>\t<\/li>\t
\t
Try a Different Browser or Device: If the issue persists of umn webmail<\/a>, try accessing Jira from a different browser or device. This can help determine if the problem is specific to the browser or device you're currently using.<\/p>\t<\/li><\/ol>","url":"\/api-and-webhooks-11406\/can-t-select-an-assigne-in-jira-ticket-integration-18536?postid=79445#post79445","creationDate":"2023-06-25T11:30:52+0000","relativeCreationDate":"26 days ago"},"lastReply":{"id":79445,"author":{"id":39434,"url":"\/members\/amelia-39434","name":"Amelia","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9aeaae18-df5e-4eb2-8af1-d83deb86ecc9.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"
\t
Check Permissions: Ensure that you have the necessary permissions to assign tickets in Jira. Depending on your user role and project settings, certain permissions may be required to assign or reassign tickets. Contact your Jira administrator or project manager to confirm your permissions.<\/p>\t<\/li>\t
\t
Refresh the Page: Sometimes, issues with the user interface can be resolved by simply refreshing the page. Click the refresh or reload button in your browser or use the keyboard shortcut (Ctrl + R or Command + R) to refresh the page containing the Jira ticket.<\/p>\t<\/li>\t
\t
Clear Browser Cache: Clearing your browser's cache can help resolve issues related to cached data. Go to your browser settings and clear the browsing data, including cache and cookies. Afterward, try selecting the assignee again.<\/p>\t<\/li>\t
\t
Try a Different Browser or Device: If the issue persists of umn webmail<\/a>, try accessing Jira from a different browser or device. This can help determine if the problem is specific to the browser or device you're currently using.<\/p>\t<\/li><\/ol>","url":"\/api-and-webhooks-11406\/can-t-select-an-assigne-in-jira-ticket-integration-18536?postid=79445#post79445","creationDate":"2023-06-25T11:30:52+0000","relativeCreationDate":"26 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":0,"relevantPost":{"id":46395,"author":{"id":20366,"url":"\/members\/collymores-20366","name":"collymores","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
When trying to create an Issue from a new ticket using the 'Create a new issue' link in the Jira tab on a Freshdesk ticket. I see a list of users from Jira. But I'm unable to select any.<\/p>
The only option that will allow to be selected is 'unassigned'.\u00a0<\/p>
I've tried with multiple projects in Jira and they all behave the same.\u00a0<\/p>
<\/p>

<\/p>
<\/p>
$\"image\"$ <\/p>

<\/p>

<\/p>
I can't select any users from the list<\/p>
<\/p>
$\"image\"$ <\/p>
<\/p>

<\/p>
Only Unassigned is selectable<\/p>

<\/p>
<\/p>
$\"image\"$ <\/p>When selecting any other users it just reverts to -- and I'm unable to create ticket
<\/p>
<\/p>
$\"image\"$ <\/p>
<\/p>

<\/p>
<\/p>
<\/p>\n<\/div>","url":"\/api-and-webhooks-11406\/can-t-select-an-assigne-in-jira-ticket-integration-18536?postid=46395#post46395","creationDate":"2020-02-15T09:51:36+0000","relativeCreationDate":"3 years ago"},"numberOfViews":91,"contentType":"discussion","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"79445"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"b7d1d83635342c26c85176360180bb7cf86c3a3c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

C

collymores Apprentice
posted inAPI and Webhooks

Can't select an assigne in Jira ticket integration

When trying to create an Issue from a new ticket using the 'Create a new issue' link in the Jira tab on a Freshdesk ticket. I see a list of users from Jira. But I'm unable to select any.The only option that will allow to be selected is 'unassigned'. I've tried with multiple projects in Jira and they all behave the same. I can't select any users from the listOnly Unassigned is selectableWhen selecting any other users it just reverts to -- and I'm unable to create ticket

3

26 days ago

We are trying to make an API\u00a0hit from Freshdesk to 3rd party application which requires oAuth access to be passed in body params and client id client secret will be passed in authorisation headers. Is there any way to send the oAuth access token in the body params\u00a0<\/p>","url":"\/api-and-webhooks-11406\/oauth-access-token-31414?postid=78863#post78863","creationDate":"2023-06-13T08:30:10+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":5926,"id":31414,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11406,"isIdeation":false,"url":"\/api-and-webhooks-11406","title":"API and Webhooks","description":"Using Freshdesk"},"url":"\/api-and-webhooks-11406\/oauth-access-token-31414","title":"oauth access token","lastPost":{"id":79437,"author":{"id":38668,"url":"\/members\/yuvasri-38668","name":"yuvasri","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/f33dda1e-0b57-4b65-89ce-b07de92766c5.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
Do anyone know the solution ?<\/p>","url":"\/api-and-webhooks-11406\/oauth-access-token-31414?postid=79437#post79437","creationDate":"2023-06-24T16:12:19+0000","relativeCreationDate":"27 days ago"},"lastReply":{"id":79437,"author":{"id":38668,"url":"\/members\/yuvasri-38668","name":"yuvasri","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/f33dda1e-0b57-4b65-89ce-b07de92766c5.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
Do anyone know the solution ?<\/p>","url":"\/api-and-webhooks-11406\/oauth-access-token-31414?postid=79437#post79437","creationDate":"2023-06-24T16:12:19+0000","relativeCreationDate":"27 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":78863,"author":{"id":38668,"url":"\/members\/yuvasri-38668","name":"yuvasri","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/f33dda1e-0b57-4b65-89ce-b07de92766c5.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
We are trying to make an API\u00a0hit from Freshdesk to 3rd party application which requires oAuth access to be passed in body params and client id client secret will be passed in authorisation headers. Is there any way to send the oAuth access token in the body params\u00a0<\/p>","url":"\/api-and-webhooks-11406\/oauth-access-token-31414?postid=78863#post78863","creationDate":"2023-06-13T08:30:10+0000","relativeCreationDate":"1 month ago"},"numberOfViews":21,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"79437"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"b7d1d83635342c26c85176360180bb7cf86c3a3c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

yuvasri Apprentice
asked inAPI and Webhooks

oauth access token

We are trying to make an API hit from Freshdesk to 3rd party application which requires oAuth access to be passed in body params and client id client secret will be passed in authorisation headers. Is there any way to send the oAuth access token in the body params

1

27 days ago

Dear Team,<\/p>
Is there any way we can fire a new email from google sheet? Like, in the google sheets there are different fields - to email, subject, content..Then clicking a button (or something like that), email will be fired to the recipient and a ticket will be created (may or may not reflect back on the Google sheet).<\/p>
There is an application\/Google Sheet addon, called Mail Merge. But that shoots emails directly from the gmail id. So that does not create a ticket number. I want to have the ticket number generated.<\/p>
Looking forward to your help.<\/p>
\u00a0<\/p>
Regards,<\/p>
Amitav\u00a0<\/p>","url":"\/api-and-webhooks-11406\/create-new-ticket-from-google-sheet-31391?postid=78794#post78794","creationDate":"2023-06-10T07:02:21+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":5916,"id":31391,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11406,"isIdeation":false,"url":"\/api-and-webhooks-11406","title":"API and Webhooks","description":"Using Freshdesk"},"url":"\/api-and-webhooks-11406\/create-new-ticket-from-google-sheet-31391","title":"Create New Ticket from Google Sheet","lastPost":{"id":78820,"author":{"id":34679,"url":"\/members\/vinothkumar-manoharan-34679","name":"vinothkumar.manoharan","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/d53495d4-b334-4fc0-8970-77e0f3e24d4d.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":2},"content":"
Hi @AmiChat<\/user-mention>\u00a0,<\/p>
\u00a0<\/p>
Greetings from freshworks community.<\/p>
Request to use the API method to create whenever a google sheet row or Column data is filled, the Create ticket API can be invoked for creating ticket. You can refer this link on the API Payload information and authentication methods -\u00a0https:\/\/developer.freshdesk.com\/api\/#create_ticket<\/a><\/p>
\u00a0<\/p>
Cheers<\/p>","url":"\/api-and-webhooks-11406\/create-new-ticket-from-google-sheet-31391?postid=78820#post78820","creationDate":"2023-06-12T11:13:21+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":78820,"author":{"id":34679,"url":"\/members\/vinothkumar-manoharan-34679","name":"vinothkumar.manoharan","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/d53495d4-b334-4fc0-8970-77e0f3e24d4d.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":2},"content":"
Hi @AmiChat<\/user-mention>\u00a0,<\/p>
\u00a0<\/p>
Greetings from freshworks community.<\/p>
Request to use the API method to create whenever a google sheet row or Column data is filled, the Create ticket API can be invoked for creating ticket. You can refer this link on the API Payload information and authentication methods -\u00a0 https:\/\/developer.freshdesk.com\/api\/#create_ticket<\/a><\/p>
\u00a0<\/p>
Cheers<\/p>","url":"\/api-and-webhooks-11406\/create-new-ticket-from-google-sheet-31391?postid=78820#post78820","creationDate":"2023-06-12T11:13:21+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":78794,"author":{"id":44534,"url":"\/members\/amichat-44534","name":"AmiChat","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/5463ae74-8d1e-4aae-bbd9-0a492ba0dff6.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
Dear Team,<\/p>
Is there any way we can fire a new email from google sheet? Like, in the google sheets there are different fields - to email, subject, content..Then clicking a button (or something like that), email will be fired to the recipient and a ticket will be created (may or may not reflect back on the Google sheet).<\/p>
There is an application\/Google Sheet addon, called Mail Merge. But that shoots emails directly from the gmail id. So that does not create a ticket number. I want to have the ticket number generated.<\/p>
Looking forward to your help.<\/p>
\u00a0<\/p>
Regards,<\/p>
Amitav\u00a0<\/p>","url":"\/api-and-webhooks-11406\/create-new-ticket-from-google-sheet-31391?postid=78794#post78794","creationDate":"2023-06-10T07:02:21+0000","relativeCreationDate":"1 month ago"},"numberOfViews":12,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"78820"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"b7d1d83635342c26c85176360180bb7cf86c3a3c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

AmiChat Apprentice
asked inAPI and Webhooks

Create New Ticket from Google Sheet

亲爱的,有什么方法我们可以发射一个新的电子邮件from google sheet? Like, in the google sheets there are different fields - to email, subject, content..Then clicking a button (or something like that), email will be fired to the recipient and a ticket will be created (may or may not reflect back on the Google sheet).There is an application/Google Sheet addon, called Mail Merge. But that shoots emails directly from the gmail id. So that does not create a ticket number. I want to have the ticket number generated.Looking forward to your help. Regards,Amitav

1

1 month ago

Is there a way, either natively or via an add on app to allow me to import time entries into Freshdesk?<\/p>","url":"\/api-and-webhooks-11406\/is-there-a-way-to-import-entries-into-time-tracking-30851?postid=77498#post77498","creationDate":"2023-05-09T18:16:11+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5608,"id":30851,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11406,"isIdeation":false,"url":"\/api-and-webhooks-11406","title":"API and Webhooks","description":"Using Freshdesk"},"url":"\/api-and-webhooks-11406\/is-there-a-way-to-import-entries-into-time-tracking-30851","title":"Is there a way to import entries into Time Tracking?","lastPost":{"id":78809,"author":{"id":43301,"url":"\/members\/martin456-43301","name":"Martin456","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/0d5df7f5-f221-4b34-80f2-938fc0bdb15a.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"
One option is to explore the Freshdesk Marketplace, which offers a variety of apps and integrations that extend the capabilities of Freshdesk. You can search for time tracking or data import\/export apps that may provide the functionality you require. Keep in mind that the availability and specific features of these apps may have changed since my knowledge cutoff, so it's best to check the Freshdesk Marketplace for the most up-to-date information.<\/p>
Alternatively, if you have programming skills or access to developers, you can consider using Freshdesk's APIs to build a custom integration or script that imports time entries into Freshdesk. The Freshdesk API allows you to interact with the system and perform various actions programmatically, including creating time entries.<\/p>
To get started with the Freshdesk API, you can refer to the Freshdesk Developer documentation, which provides detailed information on the available endpoints and how to authenticate and make requests to the API.<\/p>
Also, have a look at these resources. These might help you.<\/p>
https:\/\/community.freshworks.com\/freshdesk-11246\/time-tracking-through-api-12790<\/a>\u00a0<\/p>
https:\/\/community.freshworks.com\/freshservice-11247\/simplify-time-tracking-less-clicks-30-minute-increments-15658<\/a>\u00a0 stumble guys hack mod apk<\/a><\/p>
https:\/\/community.freshworks.com\/freshservice-11247\/project-time-tracking-by-agent-28632<\/a>\u00a0<\/p>
\u00a0<\/p>","url":"\/api-and-webhooks-11406\/is-there-a-way-to-import-entries-into-time-tracking-30851?postid=78809#post78809","creationDate":"2023-06-11T19:04:04+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":78809,"author":{"id":43301,"url":"\/members\/martin456-43301","name":"Martin456","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/0d5df7f5-f221-4b34-80f2-938fc0bdb15a.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"
One option is to explore the Freshdesk Marketplace, which offers a variety of apps and integrations that extend the capabilities of Freshdesk. You can search for time tracking or data import\/export apps that may provide the functionality you require. Keep in mind that the availability and specific features of these apps may have changed since my knowledge cutoff, so it's best to check the Freshdesk Marketplace for the most up-to-date information.<\/p>
Alternatively, if you have programming skills or access to developers, you can consider using Freshdesk's APIs to build a custom integration or script that imports time entries into Freshdesk. The Freshdesk API allows you to interact with the system and perform various actions programmatically, including creating time entries.<\/p>
To get started with the Freshdesk API, you can refer to the Freshdesk Developer documentation, which provides detailed information on the available endpoints and how to authenticate and make requests to the API.<\/p>
Also, have a look at these resources. These might help you.<\/p>
https:\/\/community.freshworks.com\/freshdesk-11246\/time-tracking-through-api-12790<\/a>\u00a0<\/p>
https:\/\/community.freshworks.com\/freshservice-11247\/simplify-time-tracking-less-clicks-30-minute-increments-15658<\/a>\u00a0 stumble guys hack mod apk<\/a><\/p>
https:\/\/community.freshworks.com\/freshservice-11247\/project-time-tracking-by-agent-28632<\/a>\u00a0<\/p>
\u00a0<\/p>","url":"\/api-and-webhooks-11406\/is-there-a-way-to-import-entries-into-time-tracking-30851?postid=78809#post78809","creationDate":"2023-06-11T19:04:04+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":0,"relevantPost":{"id":77498,"author":{"id":43531,"url":"\/members\/doug-williamson-43531","name":"Doug Williamson","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
Is there a way, either natively or via an add on app to allow me to import time entries into Freshdesk?<\/p>","url":"\/api-and-webhooks-11406\/is-there-a-way-to-import-entries-into-time-tracking-30851?postid=77498#post77498","creationDate":"2023-05-09T18:16:11+0000","relativeCreationDate":"2 months ago"},"numberOfViews":10,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"78809"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"b7d1d83635342c26c85176360180bb7cf86c3a3c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

D

Doug Williamson Apprentice
asked inAPI and Webhooks

Is there a way to import entries into Time Tracking?

Is there a way, either natively or via an add on app to allow me to import time entries into Freshdesk?

2

1 month ago

Hi,<\/p>
\u00a0<\/p>
I am trying to write a python script, using the Freshdesk API, to upload solution articles which include embedded images.\u00a0 At this point I am struggling to find a way to upload the images as attachments.<\/p>
A question was posted about this a number of years ago, but was never answered:\u00a0<\/p><\/oembed>
\u00a0<\/p>
Is anyone able to assist?<\/p>
Regards,<\/p>
Geoff.<\/p>","url":"\/api-and-webhooks-11406\/upload-freshdesk-solution-article-with-embedded-images-using-api-31375?postid=78761#post78761","creationDate":"2023-06-09T03:42:07+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":5907,"id":31375,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11406,"isIdeation":false,"url":"\/api-and-webhooks-11406","title":"API and Webhooks","description":"Using Freshdesk"},"url":"\/api-and-webhooks-11406\/upload-freshdesk-solution-article-with-embedded-images-using-api-31375","title":"Upload Freshdesk solution article with embedded images using API","lastPost":{"id":78761,"author":{"id":44513,"url":"\/members\/gmrehmet-44513","name":"gmrehmet","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
Hi,<\/p>
\u00a0<\/p>
I am trying to write a python script, using the Freshdesk API, to upload solution articles which include embedded images.\u00a0 At this point I am struggling to find a way to upload the images as attachments.<\/p>
A question was posted about this a number of years ago, but was never answered:\u00a0<\/p><\/oembed>
\u00a0<\/p>
Is anyone able to assist?<\/p>
Regards,<\/p>
Geoff.<\/p>","url":"\/api-and-webhooks-11406\/upload-freshdesk-solution-article-with-embedded-images-using-api-31375?postid=78761#post78761","creationDate":"2023-06-09T03:42:07+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":78761,"author":{"id":44513,"url":"\/members\/gmrehmet-44513","name":"gmrehmet","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
Hi,<\/p>
\u00a0<\/p>
I am trying to write a python script, using the Freshdesk API, to upload solution articles which include embedded images.\u00a0 At this point I am struggling to find a way to upload the images as attachments.<\/p>
A question was posted about this a number of years ago, but was never answered:\u00a0<\/p><\/oembed>
\u00a0<\/p>
Is anyone able to assist?<\/p>
Regards,<\/p>
Geoff.<\/p>","url":"\/api-and-webhooks-11406\/upload-freshdesk-solution-article-with-embedded-images-using-api-31375?postid=78761#post78761","creationDate":"2023-06-09T03:42:07+0000","relativeCreationDate":"1 month ago"},"numberOfViews":9,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"78761"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"b7d1d83635342c26c85176360180bb7cf86c3a3c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

G

gmrehmet Apprentice
asked inAPI and Webhooks

Upload Freshdesk solution article with embedded images using API

Hi, I am trying to write a python script, using the Freshdesk API, to upload solution articles which include embedded images. At this point I am struggling to find a way to upload the images as attachments.A question was posted about this a number of years ago, but was never answered: Is anyone able to assist?Regards,Geoff.

0

G

1 month ago

Does Growth plan of freshdesk provides the API support to submit ticket through the crud operations and in order to\u00a0connect freshdesk with other applications like asana and all?<\/p>","url":"\/api-and-webhooks-11406\/growth-plan-includes-api-support-31105?postid=78055#post78055","creationDate":"2023-05-22T10:29:00+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":5761,"id":31105,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11406,"isIdeation":false,"url":"\/api-and-webhooks-11406","title":"API and Webhooks","description":"Using Freshdesk"},"url":"\/api-and-webhooks-11406\/growth-plan-includes-api-support-31105","title":"Growth plan includes API support?","lastPost":{"id":78157,"author":{"id":43914,"url":"\/members\/axay-43914","name":"axay","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/faaf5ecb-eb13-4c50-b8ec-f731521b6f99.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
Thankyou so much everyone for the answers. It really helped me a lot.\u00a0<\/p>
Cheers,<\/p>
Axay<\/p>","url":"\/api-and-webhooks-11406\/growth-plan-includes-api-support-31105?postid=78157#post78157","creationDate":"2023-05-24T05:51:23+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":78157,"author":{"id":43914,"url":"\/members\/axay-43914","name":"axay","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/faaf5ecb-eb13-4c50-b8ec-f731521b6f99.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
Thankyou so much everyone for the answers. It really helped me a lot.\u00a0<\/p>
Cheers,<\/p>
Axay<\/p>","url":"\/api-and-webhooks-11406\/growth-plan-includes-api-support-31105?postid=78157#post78157","creationDate":"2023-05-24T05:51:23+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":4,"numberOfLikes":0,"relevantPost":{"id":78055,"author":{"id":43914,"url":"\/members\/axay-43914","name":"axay","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/faaf5ecb-eb13-4c50-b8ec-f731521b6f99.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
Does Growth plan of freshdesk provides the API support to submit ticket through the crud operations and in order to\u00a0connect freshdesk with other applications like asana and all?<\/p>","url":"\/api-and-webhooks-11406\/growth-plan-includes-api-support-31105?postid=78055#post78055","creationDate":"2023-05-22T10:29:00+0000","relativeCreationDate":"1 month ago"},"numberOfViews":22,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"78157"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"b7d1d83635342c26c85176360180bb7cf86c3a3c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

axay Apprentice
asked inAPI and Webhooks

Growth plan includes API support?

Does Growth plan of freshdesk provides the API support to submit ticket through the crud operations and in order to connect freshdesk with other applications like asana and all?

4

1 month ago

Hi Team,<\/p>
Is there any API to close(update API) ticket in Freshdesk without giving values for madatory fields.<\/p>
\u00a0<\/p>
Thanks in advance!<\/p>
Priyadharshini R<\/p>","url":"\/api-and-webhooks-11406\/is-there-any-api-to-close-ticket-without-madatory-fields-30979?postid=77772#post77772","creationDate":"2023-05-16T13:24:54+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5687,"id":30979,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11406,"isIdeation":false,"url":"\/api-and-webhooks-11406","title":"API and Webhooks","description":"Using Freshdesk"},"url":"\/api-and-webhooks-11406\/is-there-any-api-to-close-ticket-without-madatory-fields-30979","title":"Is there any API to close ticket without madatory fields","lastPost":{"id":77809,"author":{"id":43713,"url":"\/members\/priyadharshini-43713","name":"Priyadharshini","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/e51176a0-8cb7-4675-868c-0667278fe323.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
Hi Vinoth,<\/p>
\u00a0<\/p>
We are not sure about the URL since the App is in marketplace anyone can install the App.<\/p>
So it should be public API and also applicable for who are all using the APP.<\/p>
\u00a0<\/p>
Thanks in advance!<\/p>
Priyadharshini R<\/p>","url":"\/api-and-webhooks-11406\/is-there-any-api-to-close-ticket-without-madatory-fields-30979?postid=77809#post77809","creationDate":"2023-05-17T06:07:26+0000","relativeCreationDate":"2 months ago"},"lastReply":{"id":77809,"author":{"id":43713,"url":"\/members\/priyadharshini-43713","name":"Priyadharshini","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/e51176a0-8cb7-4675-868c-0667278fe323.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
Hi Vinoth,<\/p>
\u00a0<\/p>
We are not sure about the URL since the App is in marketplace anyone can install the App.<\/p>
So it should be public API and also applicable for who are all using the APP.<\/p>
\u00a0<\/p>
Thanks in advance!<\/p>
Priyadharshini R<\/p>","url":"\/api-and-webhooks-11406\/is-there-any-api-to-close-ticket-without-madatory-fields-30979?postid=77809#post77809","creationDate":"2023-05-17T06:07:26+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":4,"numberOfLikes":0,"relevantPost":{"id":77772,"author":{"id":43713,"url":"\/members\/priyadharshini-43713","name":"Priyadharshini","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/e51176a0-8cb7-4675-868c-0667278fe323.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
Hi Team,<\/p>
Is there any API to close(update API) ticket in Freshdesk without giving values for madatory fields.<\/p>
\u00a0<\/p>
Thanks in advance!<\/p>
Priyadharshini R<\/p>","url":"\/api-and-webhooks-11406\/is-there-any-api-to-close-ticket-without-madatory-fields-30979?postid=77772#post77772","creationDate":"2023-05-16T13:24:54+0000","relativeCreationDate":"2 months ago"},"numberOfViews":31,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"77809"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"b7d1d83635342c26c85176360180bb7cf86c3a3c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

Priyadharshini Apprentice
asked inAPI and Webhooks

Is there any API to close ticket without madatory fields

Hi Team,Is there any API to close(update API) ticket in Freshdesk without giving values for madatory fields. Thanks in advance!Priyadharshini R

4

2 months ago

I am trying to export all products from FreshService to excel using Power Query I can get the first page but we have more than 100 products to return\u00a0but I am new to Power Query and\u00a0I cannot find an example of a method to retrieve all the pages until I reach the last one that works with the data from Freshservice. Can anyone point me in the way of a method that would work.\u00a0<\/p>","url":"\/api-and-webhooks-11406\/export-all-products-to-a-excel-workbook-using-the-api-30861?postid=77523#post77523","creationDate":"2023-05-10T10:33:26+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5615,"id":30861,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11406,"isIdeation":false,"url":"\/api-and-webhooks-11406","title":"API and Webhooks","description":"Using Freshdesk"},"url":"\/api-and-webhooks-11406\/export-all-products-to-a-excel-workbook-using-the-api-30861","title":"Export all products to a Excel Workbook using the API","lastPost":{"id":77649,"author":{"id":40183,"url":"\/members\/seolinks786-40183","name":"seolinks786","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ebb18b54-bbaf-4fab-be71-0b5264c3feb2.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"
Moreover, this game was designed specifically\u00a0Quordle unlimited<\/a><\/strong> for those users who want to play the wordle unlimited time and unblocked.<\/p>","url":"\/api-and-webhooks-11406\/export-all-products-to-a-excel-workbook-using-the-api-30861?postid=77649#post77649","creationDate":"2023-05-13T07:36:38+0000","relativeCreationDate":"2 months ago"},"lastReply":{"id":77649,"author":{"id":40183,"url":"\/members\/seolinks786-40183","name":"seolinks786","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ebb18b54-bbaf-4fab-be71-0b5264c3feb2.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"
Moreover, this game was designed specifically\u00a0Quordle unlimited<\/a><\/strong> for those users who want to play the wordle unlimited time and unblocked.<\/p>","url":"\/api-and-webhooks-11406\/export-all-products-to-a-excel-workbook-using-the-api-30861?postid=77649#post77649","creationDate":"2023-05-13T07:36:38+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":77523,"author":{"id":43549,"url":"\/members\/pjg-west-43549","name":"pjg_west","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
I am trying to export all products from FreshService to excel using Power Query I can get the first page but we have more than 100 products to return\u00a0but I am new to Power Query and\u00a0I cannot find an example of a method to retrieve all the pages until I reach the last one that works with the data from Freshservice. Can anyone point me in the way of a method that would work.\u00a0<\/p>","url":"\/api-and-webhooks-11406\/export-all-products-to-a-excel-workbook-using-the-api-30861?postid=77523#post77523","creationDate":"2023-05-10T10:33:26+0000","relativeCreationDate":"2 months ago"},"numberOfViews":28,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"77649"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"b7d1d83635342c26c85176360180bb7cf86c3a3c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

P

pjg_west Apprentice
asked inAPI and Webhooks

Export all products to a Excel Workbook using the API

I am trying to export all products from FreshService to excel using Power Query I can get the first page but we have more than 100 products to return but I am new to Power Query and I cannot find an example of a method to retrieve all the pages until I reach the last one that works with the data from Freshservice. Can anyone point me in the way of a method that would work.

1

2 months ago

Hello,
Hope you are doing well.
I'm working\u00a0in a project in which we are going to integrate fresh desk knowledge base articles in our website<\/p>
My question is that is there any way i can filter\/retrieve the articles that are published, currently this api also return the Draft Articles in the API response<\/p>
\u00a0<\/p>
I am using the following API End Point
API End Point\u00a0\u00a0\/api\/v2\/search\/solutions?term=[keyword]<\/code><\/p>","url":"\/api-and-webhooks-11406\/how-to-retrieve-only-published-articles-through-the-solutions-api-30723?postid=77207#post77207","creationDate":"2023-05-03T10:39:47+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5554,"id":30723,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11406,"isIdeation":false,"url":"\/api-and-webhooks-11406","title":"API and Webhooks","description":"Using Freshdesk"},"url":"\/api-and-webhooks-11406\/how-to-retrieve-only-published-articles-through-the-solutions-api-30723","title":"How to retrieve only published articles through the solutions API","lastPost":{"id":77208,"author":{"id":43119,"url":"\/members\/cityprop-43119","name":"cityprop","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/a03f848b-61f8-483b-b476-16c4d4196282.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"
Configure the API endpoint. An API endpoint can be complex.<\/li>\t
Create an API resource.<\/li>\t
Store data into a database.\u00a0<\/li>\t
Transform the API data.<\/li>\t
Export the data to an application.\u00a0<\/li>\t
Check and maintain the pipeline.<\/li><\/ol>","url":"\/api-and-webhooks-11406\/how-to-retrieve-only-published-articles-through-the-solutions-api-30723?postid=77208#post77208","creationDate":"2023-05-03T10:55:48+0000","relativeCreationDate":"2 months ago"},"lastReply":{"id":77208,"author":{"id":43119,"url":"\/members\/cityprop-43119","name":"cityprop","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/a03f848b-61f8-483b-b476-16c4d4196282.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"Configure the API endpoint. An API endpoint can be complex.<\/li>\t Create an API resource.<\/li>\t Store data into a database.\u00a0<\/li>\t Transform the API data.<\/li>\t Export the data to an application.\u00a0<\/li>\t Check and maintain the pipeline.<\/li><\/ol>","url":"\/api-and-webhooks-11406\/how-to-retrieve-only-published-articles-through-the-solutions-api-30723?postid=77208#post77208","creationDate":"2023-05-03T10:55:48+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":77207,"author":{"id":42860,"url":"\/members\/fahadrs-42860","name":"fahadrs","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/d8d20449-8cc4-4cd2-aa0f-1a4f0ae8dbd7.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"Hello, Hope you are doing well. I'm working\u00a0in a project in which we are going to integrate fresh desk knowledge base articles in our website<\/p> My question is that is there any way i can filter\/retrieve the articles that are published, currently this api also return the Draft Articles in the API response<\/p> \u00a0<\/p> I am using the following API End Point API End Point\u00a0\u00a0\/api\/v2\/search\/solutions?term=[keyword]<\/code><\/p>","url":"\/api-and-webhooks-11406\/how-to-retrieve-only-published-articles-through-the-solutions-api-30723?postid=77207#post77207","creationDate":"2023-05-03T10:39:47+0000","relativeCreationDate":"2 months ago"},"numberOfViews":14,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"77208"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"b7d1d83635342c26c85176360180bb7cf86c3a3c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"> fahadrs Apprentice asked inAPI and Webhooks How to retrieve only published articles through the solutions API Hello,Hope you are doing well.I'm working in a project in which we are going to integrate fresh desk knowledge base articles in our websiteMy question is that is there any way i can filter/retrieve the articles that are published, currently this api also return the Draft Articles in the API response I am using the following API End PointAPI End Point /api/v2/search/solutions?term=[keyword] 1 2 months ago
Whenever the Agent or Admin opened the particular ticket the following error is popping up \u201cYou are not authorized to perform this action<\/strong>\u201d, We are\u00a0using full admin access API Key for Integration. We changed the roles and checked it but same issue occurs. \u00a0<\/p>It is more priority for us, so please give us the solution as soon as possible.<\/p>","url":"\/api-and-webhooks-11406\/in-freshdesk-getting-403-error-you-are-not-authorized-to-perform-this-action-while-open-or-create-the-particular-ticket-30273?postid=76121#post76121","creationDate":"2023-04-04T07:52:38+0000","relativeCreationDate":"3 months ago"},"isTopicUnread":true,"privateId":5315,"id":30273,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11406,"isIdeation":false,"url":"\/api-and-webhooks-11406","title":"API and Webhooks","description":"Using Freshdesk"},"url":"\/api-and-webhooks-11406\/in-freshdesk-getting-403-error-you-are-not-authorized-to-perform-this-action-while-open-or-create-the-particular-ticket-30273","title":"In Freshdesk Getting 403 error: \"You are not authorized to perform this action\" while open or create the particular ticket","lastPost":{"id":77002,"author":{"id":43301,"url":"\/members\/martin456-43301","name":"Martin456","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/0d5df7f5-f221-4b34-80f2-938fc0bdb15a.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" \tWhenever the Agent or Admin opened the particular ticket the following error is popping up \u201cYou are not authorized to perform this action<\/a><\/strong>\u201d, We are\u00a0using full admin access API Key for Integration. We changed the roles and checked it but same issue occurs. \t\u00a0<\/p>\t It is more priority for us, so please give us the solution as soon as possible.<\/p>\t<\/div><\/content-quote> Facing same problem.<\/p>","url":"\/api-and-webhooks-11406\/in-freshdesk-getting-403-error-you-are-not-authorized-to-perform-this-action-while-open-or-create-the-particular-ticket-30273?postid=77002#post77002","creationDate":"2023-04-27T18:44:50+0000","relativeCreationDate":"2 months ago"},"lastReply":{"id":77002,"author":{"id":43301,"url":"\/members\/martin456-43301","name":"Martin456","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/0d5df7f5-f221-4b34-80f2-938fc0bdb15a.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" \tWhenever the Agent or Admin opened the particular ticket the following error is popping up \u201cYou are not authorized to perform this action<\/a><\/strong>\u201d, We are\u00a0using full admin access API Key for Integration. We changed the roles and checked it but same issue occurs. \t\u00a0<\/p>\t It is more priority for us, so please give us the solution as soon as possible.<\/p>\t<\/div><\/content-quote> Facing same problem.<\/p>","url":"\/api-and-webhooks-11406\/in-freshdesk-getting-403-error-you-are-not-authorized-to-perform-this-action-while-open-or-create-the-particular-ticket-30273?postid=77002#post77002","creationDate":"2023-04-27T18:44:50+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":6,"numberOfLikes":0,"relevantPost":{"id":76121,"author":{"id":42754,"url":"\/members\/bharath-raguraja-42754","name":"Bharath Raguraja","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":" Whenever the Agent or Admin opened the particular ticket the following error is popping up \u201cYou are not authorized to perform this action<\/strong>\u201d, We are\u00a0using full admin access API Key for Integration. We changed the roles and checked it but same issue occurs. \u00a0<\/p> It is more priority for us, so please give us the solution as soon as possible.<\/p>","url":"\/api-and-webhooks-11406\/in-freshdesk-getting-403-error-you-are-not-authorized-to-perform-this-action-while-open-or-create-the-particular-ticket-30273?postid=76121#post76121","creationDate":"2023-04-04T07:52:38+0000","relativeCreationDate":"3 months ago"},"numberOfViews":216,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"77002"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"b7d1d83635342c26c85176360180bb7cf86c3a3c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"> B Bharath Raguraja Contributor asked inAPI and Webhooks In Freshdesk Getting 403 error: "You are not authorized to perform this action" while open or create the particular ticket Whenever the Agent or Admin opened the particular ticket the following error is popping up “You are not authorized to perform this action”, We are using full admin access API Key for Integration. We changed the roles and checked it but same issue occurs. It is more priority for us, so please give us the solution as soon as possible. 6 2 months ago Pretty much what the title says. I\u2019ve managed to do some pretty cool stuff with the API and PowerShell scripts running on a schedule. Unfortunately, this isn\u2019t something I\u2019ve been able to do.<\/p>If someone could provide an example of a JSON File containing the body on how an asset is added, that would be great. So far, this is what I have: \u00a0<\/p> $APIKey = 'MyApiKey' $EncodedCredentials = [Convert]::ToBase64String([Text.Encoding]::ASCII.GetBytes(('{0}:{1}' -f $APIKey, $null))) $Header = @{} $Header.Add('Authorization', ('Basic {0}' -f $EncodedCredentials)) $parameters = @{ assets = @{ display_id = \"8232\" } } $Parameters = ConvertTo-Json $parameters invoke-RestMethod -URI 'https:\/\/MyDomain.freshservice.com\/api\/v2\/tickets\/147710' -Headers $Header -ContentType \"application\/json\" -Method PUT -Body $Parameters<\/code><\/pre>\u00a0<\/p> For clarity, that would make the JSON contents: \u00a0<\/p> { \"assets\": { \"display_id\": \"8232\" } }<\/code><\/pre>I probably am missing something but just wanted to see if anyone has any ideas?<\/p>","url":"\/api-and-webhooks-11406\/how-to-add-an-existing-asset-to-an-existing-ticket-with-the-api-30596?postid=76910#post76910","creationDate":"2023-04-25T16:44:08+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5497,"id":30596,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11406,"isIdeation":false,"url":"\/api-and-webhooks-11406","title":"API and Webhooks","description":"Using Freshdesk"},"url":"\/api-and-webhooks-11406\/how-to-add-an-existing-asset-to-an-existing-ticket-with-the-api-30596","title":"How to add an existing asset to an existing ticket with the API?","lastPost":{"id":76910,"author":{"id":42139,"url":"\/members\/abesummers-42139","name":"AbeSummers","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/544c1ffa-394e-46e4-8b94-ebeefe29dd8f.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Pretty much what the title says. I\u2019ve managed to do some pretty cool stuff with the API and PowerShell scripts running on a schedule. Unfortunately, this isn\u2019t something I\u2019ve been able to do.<\/p> If someone could provide an example of a JSON File containing the body on how an asset is added, that would be great. So far, this is what I have: \u00a0<\/p> $APIKey = 'MyApiKey' $EncodedCredentials = [Convert]::ToBase64String([Text.Encoding]::ASCII.GetBytes(('{0}:{1}' -f $APIKey, $null))) $Header = @{} $Header.Add('Authorization', ('Basic {0}' -f $EncodedCredentials)) $parameters = @{ assets = @{ display_id = \"8232\" } } $Parameters = ConvertTo-Json $parameters invoke-RestMethod -URI 'https:\/\/MyDomain.freshservice.com\/api\/v2\/tickets\/147710' -Headers $Header -ContentType \"application\/json\" -Method PUT -Body $Parameters<\/code><\/pre>\u00a0<\/p> For clarity, that would make the JSON contents: \u00a0<\/p> { \"assets\": { \"display_id\": \"8232\" } }<\/code><\/pre>I probably am missing something but just wanted to see if anyone has any ideas?<\/p>","url":"\/api-and-webhooks-11406\/how-to-add-an-existing-asset-to-an-existing-ticket-with-the-api-30596?postid=76910#post76910","creationDate":"2023-04-25T16:44:08+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":1,"relevantPost":{"id":76910,"author":{"id":42139,"url":"\/members\/abesummers-42139","name":"AbeSummers","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/544c1ffa-394e-46e4-8b94-ebeefe29dd8f.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Pretty much what the title says. I\u2019ve managed to do some pretty cool stuff with the API and PowerShell scripts running on a schedule. Unfortunately, this isn\u2019t something I\u2019ve been able to do.<\/p> If someone could provide an example of a JSON File containing the body on how an asset is added, that would be great. So far, this is what I have: \u00a0<\/p> $APIKey = 'MyApiKey' $EncodedCredentials = [Convert]::ToBase64String([Text.Encoding]::ASCII.GetBytes(('{0}:{1}' -f $APIKey, $null))) $Header = @{} $Header.Add('Authorization', ('Basic {0}' -f $EncodedCredentials)) $parameters = @{ assets = @{ display_id = \"8232\" } } $Parameters = ConvertTo-Json $parameters invoke-RestMethod -URI 'https:\/\/MyDomain.freshservice.com\/api\/v2\/tickets\/147710' -Headers $Header -ContentType \"application\/json\" -Method PUT -Body $Parameters<\/code><\/pre>\u00a0<\/p> For clarity, that would make the JSON contents: \u00a0<\/p> { \"assets\": { \"display_id\": \"8232\" } }<\/code><\/pre>I probably am missing something but just wanted to see if anyone has any ideas?<\/p>","url":"\/api-and-webhooks-11406\/how-to-add-an-existing-asset-to-an-existing-ticket-with-the-api-30596?postid=76910#post76910","creationDate":"2023-04-25T16:44:08+0000","relativeCreationDate":"2 months ago"},"numberOfViews":14,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"76910"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"b7d1d83635342c26c85176360180bb7cf86c3a3c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"> AbeSummers Apprentice asked inAPI and Webhooks How to add an existing asset to an existing ticket with the API? Pretty much what the title says. I’ve managed to do some pretty cool stuff with the API and PowerShell scripts running on a schedule. Unfortunately, this isn’t something I’ve been able to do.If someone could provide an example of a JSON File containing the body on how an asset is added, that would be great. So far, this is what I have: $APIKey = 'MyApiKey'$EncodedCredentials = [Convert]::ToBase64String([Text.Encoding]::ASCII.GetBytes(('{0}:{1}' -f $APIKey, $null)))$Header = @{}$Header.Add('Authorization', ('Basic {0}' -f $EncodedCredentials))$parameters = @{ assets = @{ display_id = "8232" } }$Parameters = ConvertTo-Json $parametersinvoke-RestMethod -URI 'https://MyDomain.freshservice.com/api/v2/tickets/147710' -Headers $Header -ContentType "application/json" -Method PUT -Body $Parameters For clarity, that would make the JSON contents: { "assets": { "display_id": "8232" }}I probably am missing something bu 0 2 months ago Hello, Hope you are doing well. I'm working\u00a0in a project in which we are going to integrate fresh desk knowledge base articles in our website<\/p>My question is that is there any way i can filter\/retrieve the articles on the basis of tags<\/p> we are using the following api, but it only take the keyword as query param how to pass the tag name in it as query param API End Point\u00a0\u00a0\/api\/v2\/search\/solutions?term=[keyword]<\/code> \u00a0<\/p> Thanks<\/p>","url":"\/api-and-webhooks-11406\/how-to-filter-the-solution-articles-based-on-the-tag-30371?postid=76310#post76310","creationDate":"2023-04-07T16:54:14+0000","relativeCreationDate":"3 months ago"},"isTopicUnread":true,"privateId":5375,"id":30371,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11406,"isIdeation":false,"url":"\/api-and-webhooks-11406","title":"API and Webhooks","description":"Using Freshdesk"},"url":"\/api-and-webhooks-11406\/how-to-filter-the-solution-articles-based-on-the-tag-30371","title":"How to Filter the solution articles based on the tag","lastPost":{"id":76368,"author":{"id":11952,"url":"\/members\/aravind-sundararajan-11952","name":"aravind.sundararajan","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9f31714f-72a8-4e37-ac9a-948d01189604.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":4},"content":" Hello @fahadrs<\/user-mention>\u00a0<\/p> Welcome to the Freshworks Community. The article search API allows you to search for articles using a keyword. Unfortunately, you cannot filter for the articles using \u201ctags\u201d or other attributes.\u00a0<\/p> Please feel free to post this idea on\u00a0this topic<\/a>\u00a0so our product team can assess its popularity and build this in the future.<\/p> \u00a0<\/p> Cheers!<\/p>","url":"\/api-and-webhooks-11406\/how-to-filter-the-solution-articles-based-on-the-tag-30371?postid=76368#post76368","creationDate":"2023-04-10T16:43:08+0000","relativeCreationDate":"3 months ago"},"lastReply":{"id":76368,"author":{"id":11952,"url":"\/members\/aravind-sundararajan-11952","name":"aravind.sundararajan","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9f31714f-72a8-4e37-ac9a-948d01189604.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":4},"content":" Hello @fahadrs<\/user-mention>\u00a0<\/p> Welcome to the Freshworks Community. The article search API allows you to search for articles using a keyword. Unfortunately, you cannot filter for the articles using \u201ctags\u201d or other attributes.\u00a0<\/p> Please feel free to post this idea on\u00a0this topic<\/a>\u00a0so our product team can assess its popularity and build this in the future.<\/p> \u00a0<\/p> Cheers!<\/p>","url":"\/api-and-webhooks-11406\/how-to-filter-the-solution-articles-based-on-the-tag-30371?postid=76368#post76368","creationDate":"2023-04-10T16:43:08+0000","relativeCreationDate":"3 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":76310,"author":{"id":42860,"url":"\/members\/fahadrs-42860","name":"fahadrs","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/d8d20449-8cc4-4cd2-aa0f-1a4f0ae8dbd7.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hello, Hope you are doing well. I'm working\u00a0in a project in which we are going to integrate fresh desk knowledge base articles in our website<\/p> My question is that is there any way i can filter\/retrieve the articles on the basis of tags<\/p> we are using the following api, but it only take the keyword as query param how to pass the tag name in it as query param API End Point\u00a0\u00a0\/api\/v2\/search\/solutions?term=[keyword]<\/code> \u00a0<\/p> Thanks<\/p>","url":"\/api-and-webhooks-11406\/how-to-filter-the-solution-articles-based-on-the-tag-30371?postid=76310#post76310","creationDate":"2023-04-07T16:54:14+0000","relativeCreationDate":"3 months ago"},"numberOfViews":35,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"76368"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"b7d1d83635342c26c85176360180bb7cf86c3a3c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"> fahadrs Apprentice asked inAPI and Webhooks How to Filter the solution articles based on the tag Hello,Hope you are doing well.I'm working in a project in which we are going to integrate fresh desk knowledge base articles in our websiteMy question is that is there any way i can filter/retrieve the articles on the basis of tagswe are using the following api, but it only take the keyword as query param how to pass the tag name in it as query paramAPI End Point /api/v2/search/solutions?term=[keyword] Thanks 1 3 months ago Is it possible to select all tickets from a particular contact or email address rather than selecting 30 tickets at a time. I have more than 40K pending tickets and most of them are system generated ones. I would love to close all of these system generated ones with a few clicks rather than going 30 tickets at a time.<\/p>","url":"\/api-and-webhooks-11406\/select-all-tickets-from-a-particular-contact-or-email-address-25902?postid=67029#post67029","creationDate":"2022-09-21T00:38:58+0000","relativeCreationDate":"10 months ago"},"isTopicUnread":true,"privateId":3301,"id":25902,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11406,"isIdeation":false,"url":"\/api-and-webhooks-11406","title":"API and Webhooks","description":"Using Freshdesk"},"url":"\/api-and-webhooks-11406\/select-all-tickets-from-a-particular-contact-or-email-address-25902","title":"select all tickets from a particular contact or email address","lastPost":{"id":76346,"author":{"id":41753,"url":"\/members\/reuven-41753","name":"reuven","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/eb916d18-61a0-4b6c-9fb5-e65fcf40aa9e.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":"Nevertheless, we\u2019d like admins to be able to see \u201call tickets\u201d to be used for specific\u00a0task like a bulk delete when needed.\u00a0 We understand the screen refresh for high numbers of tickets is going to be time consuming.<\/p> \u00a0<\/p> The time trigger doesn\u2019t have a condition for content\/description, only subject, so if you could add that if may be a better solution.<\/p>","url":"\/api-and-webhooks-11406\/select-all-tickets-from-a-particular-contact-or-email-address-25902?postid=76346#post76346","creationDate":"2023-04-09T14:01:51+0000","relativeCreationDate":"3 months ago"},"lastReply":{"id":76346,"author":{"id":41753,"url":"\/members\/reuven-41753","name":"reuven","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/eb916d18-61a0-4b6c-9fb5-e65fcf40aa9e.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":" Nevertheless, we\u2019d like admins to be able to see \u201call tickets\u201d to be used for specific\u00a0task like a bulk delete when needed.\u00a0 We understand the screen refresh for high numbers of tickets is going to be time consuming.<\/p> \u00a0<\/p> The time trigger doesn\u2019t have a condition for content\/description, only subject, so if you could add that if may be a better solution.<\/p>","url":"\/api-and-webhooks-11406\/select-all-tickets-from-a-particular-contact-or-email-address-25902?postid=76346#post76346","creationDate":"2023-04-09T14:01:51+0000","relativeCreationDate":"3 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":1,"relevantPost":{"id":67029,"author":{"id":38776,"url":"\/members\/zaffry-38776","name":"Zaffry","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/da911de4-af2c-411b-b0bd-15045047938f.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Is it possible to select all tickets from a particular contact or email address rather than selecting 30 tickets at a time. I have more than 40K pending tickets and most of them are system generated ones. I would love to close all of these system generated ones with a few clicks rather than going 30 tickets at a time.<\/p>","url":"\/api-and-webhooks-11406\/select-all-tickets-from-a-particular-contact-or-email-address-25902?postid=67029#post67029","creationDate":"2022-09-21T00:38:58+0000","relativeCreationDate":"10 months ago"},"numberOfViews":47,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"76346"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"b7d1d83635342c26c85176360180bb7cf86c3a3c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"> Zaffry Apprentice asked inAPI and Webhooks select all tickets from a particular contact or email address Is it possible to select all tickets from a particular contact or email address rather than selecting 30 tickets at a time. I have more than 40K pending tickets and most of them are system generated ones. I would love to close all of these system generated ones with a few clicks rather than going 30 tickets at a time. 2 3 months ago Is it possible to bulk-import a list of websites to monitor in freshping?<\/p>(\u201cBlossom\u201d\u00a0plan paid account)<\/p>","url":"\/api-and-webhooks-11406\/freshping-bulk-import-sites-28787?postid=73490#post73490","creationDate":"2023-03-15T16:18:56+0000","relativeCreationDate":"4 months ago"},"isTopicUnread":true,"privateId":4656,"id":28787,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11406,"isIdeation":false,"url":"\/api-and-webhooks-11406","title":"API and Webhooks","description":"Using Freshdesk"},"url":"\/api-and-webhooks-11406\/freshping-bulk-import-sites-28787","title":"Freshping - bulk import sites?","lastPost":{"id":76000,"author":{"id":42074,"url":"\/members\/mblais-42074","name":"Mblais","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/294af472-bf7a-44be-b6ce-7bf7a38a21a8.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Their API will allow you to create new checks, but it doesn\u2019t allow all the parameters to be set - e.g., you cannot set the Advanced parameter for the test string that should be matched to verify your site is up.<\/p> \u00a0<\/p> That\u2019s as good as it gets right now \ud83d\ude25<\/p>","url":"\/api-and-webhooks-11406\/freshping-bulk-import-sites-28787?postid=76000#post76000","creationDate":"2023-03-31T15:52:55+0000","relativeCreationDate":"3 months ago"},"lastReply":{"id":76000,"author":{"id":42074,"url":"\/members\/mblais-42074","name":"Mblais","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/294af472-bf7a-44be-b6ce-7bf7a38a21a8.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Their API will allow you to create new checks, but it doesn\u2019t allow all the parameters to be set - e.g., you cannot set the Advanced parameter for the test string that should be matched to verify your site is up.<\/p> \u00a0<\/p> That\u2019s as good as it gets right now \ud83d\ude25<\/p>","url":"\/api-and-webhooks-11406\/freshping-bulk-import-sites-28787?postid=76000#post76000","creationDate":"2023-03-31T15:52:55+0000","relativeCreationDate":"3 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":0,"relevantPost":{"id":73490,"author":{"id":42074,"url":"\/members\/mblais-42074","name":"Mblais","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/294af472-bf7a-44be-b6ce-7bf7a38a21a8.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Is it possible to bulk-import a list of websites to monitor in freshping?<\/p> (\u201cBlossom\u201d\u00a0plan paid account)<\/p>","url":"\/api-and-webhooks-11406\/freshping-bulk-import-sites-28787?postid=73490#post73490","creationDate":"2023-03-15T16:18:56+0000","relativeCreationDate":"4 months ago"},"numberOfViews":25,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"76000"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"b7d1d83635342c26c85176360180bb7cf86c3a3c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"> Mblais Apprentice asked inAPI and Webhooks Freshping - bulk import sites? Is it possible to bulk-import a list of websites to monitor in freshping?(“Blossom” plan paid account) 2 3 months ago In Freshdesk serverless there is onTicketUpdated, in Freshdesk webhooks it is possible to listen for a ticket update.\u00a0 However, it is possible for an admin to bulk update tickets. For example change multiple tickets\u2019\u00a0assigned agent.\u00a0 How do I listen for those bulk changes using the Freshdesk API?\u00a0 \u00a0<\/p>","url":"\/api-and-webhooks-11406\/how-do-i-listen-for-bulk-ticket-updates-in-fresdesk-28881?postid=73698#post73698","creationDate":"2023-03-21T01:19:37+0000","relativeCreationDate":"4 months ago"},"isTopicUnread":true,"privateId":4712,"id":28881,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11406,"isIdeation":false,"url":"\/api-and-webhooks-11406","title":"API and Webhooks","description":"Using Freshdesk"},"url":"\/api-and-webhooks-11406\/how-do-i-listen-for-bulk-ticket-updates-in-fresdesk-28881","title":"How do I listen for bulk ticket updates in Fresdesk?","lastPost":{"id":75971,"author":{"id":42155,"url":"\/members\/supertopoz-42155","name":"supertopoz","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/a92836e0-5a91-4434-a226-7b9ad06ff99c.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"@barun.poddar<\/user-mention>\u00a0Hi there.\u00a0 Thanks for sharing. In my case I have moved to polling for changed tickets every 5 seconds. It is not ideal and seems inefficient but it does work.\u00a0 I would be cool if there was global\u00a0event for bulk update in the client as it would save a lot of work building out a server to poll for changes.\u00a0<\/p>","url":"\/api-and-webhooks-11406\/how-do-i-listen-for-bulk-ticket-updates-in-fresdesk-28881?postid=75971#post75971","creationDate":"2023-03-31T03:44:09+0000","relativeCreationDate":"3 months ago"},"lastReply":{"id":75971,"author":{"id":42155,"url":"\/members\/supertopoz-42155","name":"supertopoz","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/a92836e0-5a91-4434-a226-7b9ad06ff99c.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" @barun.poddar<\/user-mention>\u00a0Hi there.\u00a0 Thanks for sharing. In my case I have moved to polling for changed tickets every 5 seconds. It is not ideal and seems inefficient but it does work.\u00a0 I would be cool if there was global\u00a0event for bulk update in the client as it would save a lot of work building out a server to poll for changes.\u00a0<\/p>","url":"\/api-and-webhooks-11406\/how-do-i-listen-for-bulk-ticket-updates-in-fresdesk-28881?postid=75971#post75971","creationDate":"2023-03-31T03:44:09+0000","relativeCreationDate":"3 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":5,"numberOfLikes":0,"relevantPost":{"id":73698,"author":{"id":42155,"url":"\/members\/supertopoz-42155","name":"supertopoz","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/a92836e0-5a91-4434-a226-7b9ad06ff99c.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" In Freshdesk serverless there is onTicketUpdated, in Freshdesk webhooks it is possible to listen for a ticket update.\u00a0 However, it is possible for an admin to bulk update tickets. For example change multiple tickets\u2019\u00a0assigned agent.\u00a0 How do I listen for those bulk changes using the Freshdesk API?\u00a0 \u00a0<\/p>","url":"\/api-and-webhooks-11406\/how-do-i-listen-for-bulk-ticket-updates-in-fresdesk-28881?postid=73698#post73698","creationDate":"2023-03-21T01:19:37+0000","relativeCreationDate":"4 months ago"},"numberOfViews":22,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"75971"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"b7d1d83635342c26c85176360180bb7cf86c3a3c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"> supertopoz Apprentice asked inAPI and Webhooks 我怎么听Fresdes散装票更新吗k? In Freshdesk serverless there is onTicketUpdated, in Freshdesk webhooks it is possible to listen for a ticket update. However, it is possible for an admin to bulk update tickets. For example change multiple tickets’ assigned agent. How do I listen for those bulk changes using the Freshdesk API? 5 3 months ago In our ticket fields, we have the basic choices for sources<\/p><\/figure>However, when I go to create a ticket on behalf of a customer in the tickets section, under the source dropdown, only \u201cPhone\u201d is selectable.<\/p> <\/figure>\u00a0<\/p> How can I set this up so that the other options are available from that dropdown?<\/p>","url":"\/api-and-webhooks-11406\/source-choices-on-ticket-creation-23634?postid=59682#post59682","creationDate":"2022-03-06T02:02:57+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":2222,"id":23634,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11406,"isIdeation":false,"url":"\/api-and-webhooks-11406","title":"API and Webhooks","description":"Using Freshdesk"},"url":"\/api-and-webhooks-11406\/source-choices-on-ticket-creation-23634","title":"Source Choices on Ticket Creation","lastPost":{"id":75856,"author":{"id":42571,"url":"\/members\/phil-g-42571","name":"Phil G","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/3657d684-36cd-4d43-b882-920d59db5ae2.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" \tHi,<\/p>\t \u00a0<\/p>\t There is a work around if you add custom Sources via Ticket Fields.<\/p>\t \u00a0<\/p>\t New Ticket<\/u><\/p>\t <\/figure>\u00a0<\/p>\t \u00a0<\/p>\t Ticket Fields<\/u><\/p>\t <\/figure>\u00a0<\/p>\t<\/div><\/content-quote> Have exactly the same issue and this is the best solution<\/p>","url":"\/api-and-webhooks-11406\/source-choices-on-ticket-creation-23634?postid=75856#post75856","creationDate":"2023-03-29T12:04:51+0000","relativeCreationDate":"3 months ago"},"lastReply":{"id":75856,"author":{"id":42571,"url":"\/members\/phil-g-42571","name":"Phil G","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/3657d684-36cd-4d43-b882-920d59db5ae2.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" \tHi,<\/p>\t \u00a0<\/p>\t There is a work around if you add custom Sources via Ticket Fields.<\/p>\t \u00a0<\/p>\t New Ticket<\/u><\/p>\t <\/figure>\u00a0<\/p>\t \u00a0<\/p>\t Ticket Fields<\/u><\/p>\t <\/figure>\u00a0<\/p>\t<\/div><\/content-quote> Have exactly the same issue and this is the best solution<\/p>","url":"\/api-and-webhooks-11406\/source-choices-on-ticket-creation-23634?postid=75856#post75856","creationDate":"2023-03-29T12:04:51+0000","relativeCreationDate":"3 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":10,"numberOfLikes":3,"relevantPost":{"id":59682,"author":{"id":35377,"url":"\/members\/gbtoast-35377","name":"gbtoast","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/822310a5-aff8-4f7e-a15c-54d70264644e.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" In our ticket fields, we have the basic choices for sources<\/p> <\/figure>However, when I go to create a ticket on behalf of a customer in the tickets section, under the source dropdown, only \u201cPhone\u201d is selectable.<\/p> <\/figure>\u00a0<\/p> How can I set this up so that the other options are available from that dropdown?<\/p>","url":"\/api-and-webhooks-11406\/source-choices-on-ticket-creation-23634?postid=59682#post59682","creationDate":"2022-03-06T02:02:57+0000","relativeCreationDate":"1 year ago"},"numberOfViews":1093,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"75856"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"b7d1d83635342c26c85176360180bb7cf86c3a3c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"> gbtoast Apprentice asked inAPI and Webhooks Source Choices on Ticket Creation In our ticket fields, we have the basic choices for sourcesHowever, when I go to create a ticket on behalf of a customer in the tickets section, under the source dropdown, only “Phone” is selectable. How can I set this up so that the other options are available from that dropdown? 10 3 months ago Hello Experts, I have couple of queries related to decommissioning of\u00a0password based authentication feature.\u00a0link <\/a><\/p>for one of our application as of now we are accessing the freshservice api\u2019s using basic authentication, where we pass the api key of the agent in user name and X in the password and generate base 64. After May 2023 would this basic authentication be still possible?<\/li>\tin general for api key based authentication, we pass the apikey name & value in header, but what is the keyname to be passed for fresh api\u2019s? Is there any key header? \t\/Deva<\/li><\/ol>","url":"\/api-and-webhooks-11406\/query-related-to-api-key-based-authentication-28743?postid=73385#post73385","creationDate":"2023-03-13T15:42:36+0000","relativeCreationDate":"4 months ago"},"isTopicUnread":true,"privateId":4628,"id":28743,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11406,"isIdeation":false,"url":"\/api-and-webhooks-11406","title":"API and Webhooks","description":"Using Freshdesk"},"url":"\/api-and-webhooks-11406\/query-related-to-api-key-based-authentication-28743","title":"Query related to API Key based authentication","lastPost":{"id":73565,"author":{"id":33592,"url":"\/members\/dp-devaprakash-33592","name":"dp_devaprakash","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":"@aravind.sundararajan<\/user-mention>\u00a0-\u00a0So basic authentication will still work right even after May 2023 by passing the apikey as base 64 code to the authorization header?<\/p>","url":"\/api-and-webhooks-11406\/query-related-to-api-key-based-authentication-28743?postid=73565#post73565","creationDate":"2023-03-17T08:03:45+0000","relativeCreationDate":"4 months ago"},"lastReply":{"id":73565,"author":{"id":33592,"url":"\/members\/dp-devaprakash-33592","name":"dp_devaprakash","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":" @aravind.sundararajan<\/user-mention>\u00a0-\u00a0So basic authentication will still work right even after May 2023 by passing the apikey as base 64 code to the authorization header?<\/p>","url":"\/api-and-webhooks-11406\/query-related-to-api-key-based-authentication-28743?postid=73565#post73565","creationDate":"2023-03-17T08:03:45+0000","relativeCreationDate":"4 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":0,"relevantPost":{"id":73385,"author":{"id":33592,"url":"\/members\/dp-devaprakash-33592","name":"dp_devaprakash","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":"Hello Experts, I have couple of queries related to decommissioning of\u00a0password based authentication feature.\u00a0link <\/a><\/p> for one of our application as of now we are accessing the freshservice api\u2019s using basic authentication, where we pass the api key of the agent in user name and X in the password and generate base 64. After May 2023 would this basic authentication be still possible?<\/li>\t in general for api key based authentication, we pass the apikey name & value in header, but what is the keyname to be passed for fresh api\u2019s? Is there any key header? \t\/Deva<\/li><\/ol>","url":"\/api-and-webhooks-11406\/query-related-to-api-key-based-authentication-28743?postid=73385#post73385","creationDate":"2023-03-13T15:42:36+0000","relativeCreationDate":"4 months ago"},"numberOfViews":84,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"73565"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"b7d1d83635342c26c85176360180bb7cf86c3a3c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"> D dp_devaprakash Contributor asked inAPI and Webhooks Query related to API Key based authentication Hello Experts,I have couple of queries related to decommissioning of password based authentication feature. link for one of our application as of now we are accessing the freshservice api’s using basic authentication, where we pass the api key of the agent in user name and X in the password and generate base 64. After May 2023 would this basic authentication be still possible? in general for api key based authentication, we pass the apikey name & value in header, but what is the keyname to be passed for fresh api’s? Is there any key header? /Deva 3 D 4 months ago Hi There<\/p>\u00a0<\/p> Freshdesk is missing a very basic feature. You are not able to schedule a recurring ticket, for example weekly\/monthly\/annualy.\u00a0 In most industries today there are requirments to perform\u00a0certain repetative actions such as maintenance and preventative maintenance. These are critical tasks and if you forget, it could have serious consequences. We must be able to create a recurring ticket in Freshdesk that will automatically create these task as per the planned schedule.<\/p> Please Freshdesk I notice this has been requested before and we really require this functionality to be added.<\/p>","url":"\/api-and-webhooks-11406\/creating-recurring-tickets-24931?postid=64547#post64547","creationDate":"2022-07-13T05:38:54+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":2821,"id":24931,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11406,"isIdeation":false,"url":"\/api-and-webhooks-11406","title":"API and Webhooks","description":"Using Freshdesk"},"url":"\/api-and-webhooks-11406\/creating-recurring-tickets-24931","title":"Creating Recurring tickets","lastPost":{"id":73361,"author":{"id":37540,"url":"\/members\/aishvarya-37540","name":"Aishvarya","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/bb35eebc-fd15-4f37-885f-1720903797fb.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":5},"content":" @vishalsharma9090<\/user-mention>\u00a0Hey Vishal, this feature is still a part of our future roadmap.<\/p>","url":"\/api-and-webhooks-11406\/creating-recurring-tickets-24931?postid=73361#post73361","creationDate":"2023-03-13T11:03:02+0000","relativeCreationDate":"4 months ago"},"lastReply":{"id":73361,"author":{"id":37540,"url":"\/members\/aishvarya-37540","name":"Aishvarya","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/bb35eebc-fd15-4f37-885f-1720903797fb.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":5},"content":" @vishalsharma9090<\/user-mention>\u00a0Hey Vishal, this feature is still a part of our future roadmap.<\/p>","url":"\/api-and-webhooks-11406\/creating-recurring-tickets-24931?postid=73361#post73361","creationDate":"2023-03-13T11:03:02+0000","relativeCreationDate":"4 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":6,"numberOfLikes":2,"relevantPost":{"id":64547,"author":{"id":37589,"url":"\/members\/rudi-37589","name":"Rudi","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hi There<\/p> \u00a0<\/p> Freshdesk is missing a very basic feature. You are not able to schedule a recurring ticket, for example weekly\/monthly\/annualy.\u00a0 In most industries today there are requirments to perform\u00a0certain repetative actions such as maintenance and preventative maintenance. These are critical tasks and if you forget, it could have serious consequences. We must be able to create a recurring ticket in Freshdesk that will automatically create these task as per the planned schedule.<\/p> Please Freshdesk I notice this has been requested before and we really require this functionality to be added.<\/p>","url":"\/api-and-webhooks-11406\/creating-recurring-tickets-24931?postid=64547#post64547","creationDate":"2022-07-13T05:38:54+0000","relativeCreationDate":"1 year ago"},"numberOfViews":604,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"73361"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"b7d1d83635342c26c85176360180bb7cf86c3a3c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"> R Rudi Apprentice asked inAPI and Webhooks Creating Recurring tickets Hi There Freshdesk is missing a very basic feature. You are not able to schedule a recurring ticket, for example weekly/monthly/annualy. In most industries today there are requirments to perform certain repetative actions such as maintenance and preventative maintenance. These are critical tasks and if you forget, it could have serious consequences. We must be able to create a recurring ticket in Freshdesk that will automatically create these task as per the planned schedule.Please Freshdesk I notice this has been requested before and we really require this functionality to be added. 6 4 months ago Is there a way to view REST API usage data for an account for a given time period? The only way I know this is possible today is to check the `X-RateLimit-Total` and `X-RateLimit-Remaining` response headers.<\/p>","url":"\/api-and-webhooks-11406\/freshdesk-rest-api-usage-data-28651?postid=73128#post73128","creationDate":"2023-03-06T16:13:43+0000","relativeCreationDate":"4 months ago"},"isTopicUnread":true,"privateId":4568,"id":28651,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11406,"isIdeation":false,"url":"\/api-and-webhooks-11406","title":"API and Webhooks","description":"Using Freshdesk"},"url":"\/api-and-webhooks-11406\/freshdesk-rest-api-usage-data-28651","title":"Freshdesk REST API usage data","lastPost":{"id":73130,"author":{"id":11952,"url":"\/members\/aravind-sundararajan-11952","name":"aravind.sundararajan","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9f31714f-72a8-4e37-ac9a-948d01189604.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":4},"content":"@kaustavdm<\/user-mention>\u00a0As you have mentioned, the easiest way to deduce\u00a0the API limit is by checking the response headers (X-RateLimit-Remaining). We don\u2019t have API usage reports that can be subscribed at an account level.<\/p> If you\u2019re looking for API usage for a specific time period, please reach out to our support team (support@freshdesk.com<\/a>) and our team will help you further with the request.<\/p>","url":"\/api-and-webhooks-11406\/freshdesk-rest-api-usage-data-28651?postid=73130#post73130","creationDate":"2023-03-06T16:50:39+0000","relativeCreationDate":"4 months ago"},"lastReply":{"id":73130,"author":{"id":11952,"url":"\/members\/aravind-sundararajan-11952","name":"aravind.sundararajan","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9f31714f-72a8-4e37-ac9a-948d01189604.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":4},"content":" @kaustavdm<\/user-mention>\u00a0As you have mentioned, the easiest way to deduce\u00a0the API limit is by checking the response headers (X-RateLimit-Remaining). We don\u2019t have API usage reports that can be subscribed at an account level.<\/p> If you\u2019re looking for API usage for a specific time period, please reach out to our support team (support@freshdesk.com<\/a>) and our team will help you further with the request.<\/p>","url":"\/api-and-webhooks-11406\/freshdesk-rest-api-usage-data-28651?postid=73130#post73130","creationDate":"2023-03-06T16:50:39+0000","relativeCreationDate":"4 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":73128,"author":{"id":33045,"url":"\/members\/kaustavdm-33045","name":"kaustavdm","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/5387da26-2123-4532-9680-9ad87fd4b40b.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Is there a way to view REST API usage data for an account for a given time period? The only way I know this is possible today is to check the `X-RateLimit-Total` and `X-RateLimit-Remaining` response headers.<\/p>","url":"\/api-and-webhooks-11406\/freshdesk-rest-api-usage-data-28651?postid=73128#post73128","creationDate":"2023-03-06T16:13:43+0000","relativeCreationDate":"4 months ago"},"numberOfViews":41,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"73130"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"b7d1d83635342c26c85176360180bb7cf86c3a3c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"> kaustavdm Apprentice asked inAPI and Webhooks Freshdesk REST API usage data Is there a way to view REST API usage data for an account for a given time period? The only way I know this is possible today is to check the `X-RateLimit-Total` and `X-RateLimit-Remaining` response headers. 1 4 months ago Hello! I need to use pagination to get all open tickets from freshdesk, but it\u2019s not working as expected when i try to use \u201cper_page\u201d:<\/p>api\/v2\/search\/tickets?query=\"status:2\"<\/a>\u00a0works fine, but don\u2019t retrieve all results<\/p> \u00a0<\/p> If i use the \u201cpage\u201d parameter, it work fine too.\u00a0api\/v2\/search\/tickets?query=\"status:2\"&page=2<\/a><\/p> \u00a0<\/p> But if i try to use \u201cper_page\u201d parameter it doesn\u2019t work.\u00a0<\/p> api\/v2\/search\/tickets?query=\"status:2\"&per_page=2<\/p> \u00a0<\/p> Can someone help me figuring out what i\u2019m missing? Thanks<\/p> \u00a0<\/p> \u00a0<\/p> <\/p>","url":"\/api-and-webhooks-11406\/could-n-get-tickets-using-per-page-28627?postid=73058#post73058","creationDate":"2023-03-03T13:41:08+0000","relativeCreationDate":"4 months ago"},"isTopicUnread":true,"privateId":4554,"id":28627,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11406,"isIdeation":false,"url":"\/api-and-webhooks-11406","title":"API and Webhooks","description":"Using Freshdesk"},"url":"\/api-and-webhooks-11406\/could-n-get-tickets-using-per-page-28627","title":"Could'n get tickets using per_page","lastPost":{"id":73087,"author":{"id":37635,"url":"\/members\/jim-stephen-37635","name":"jim.stephen","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/901daa69-cf06-436a-8383-8ec2d71ac3a7.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":5},"content":" Hi @andrewcruzr<\/user-mention>\u00a0<\/p> \u00a0<\/p> Greetings from Freshworks community!\u00a0<\/p> \u00a0<\/p> I understand that you are unable to use the Pagination query for the Filter Tickets API endpoint, kindly note that the Filter Tickets API will return 30 tickets per page by default and the per page query will not be supported in the Filter Tickets API endpoint. This is the reason the API endpoint you tried accessing did not return any value.\u00a0<\/p> \u00a0<\/p> I hope this clarifies your query.\u00a0<\/p>","url":"\/api-and-webhooks-11406\/could-n-get-tickets-using-per-page-28627?postid=73087#post73087","creationDate":"2023-03-05T20:10:30+0000","relativeCreationDate":"4 months ago"},"lastReply":{"id":73087,"author":{"id":37635,"url":"\/members\/jim-stephen-37635","name":"jim.stephen","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/901daa69-cf06-436a-8383-8ec2d71ac3a7.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":5},"content":" Hi @andrewcruzr<\/user-mention>\u00a0<\/p> \u00a0<\/p> Greetings from Freshworks community!\u00a0<\/p> \u00a0<\/p> I understand that you are unable to use the Pagination query for the Filter Tickets API endpoint, kindly note that the Filter Tickets API will return 30 tickets per page by default and the per page query will not be supported in the Filter Tickets API endpoint. This is the reason the API endpoint you tried accessing did not return any value.\u00a0<\/p> \u00a0<\/p> I hope this clarifies your query.\u00a0<\/p>","url":"\/api-and-webhooks-11406\/could-n-get-tickets-using-per-page-28627?postid=73087#post73087","creationDate":"2023-03-05T20:10:30+0000","relativeCreationDate":"4 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":73058,"author":{"id":41879,"url":"\/members\/andrewcruzr-41879","name":"andrewcruzr","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/57713bd8-ff34-42dc-892a-3d17dac0826f.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hello! I need to use pagination to get all open tickets from freshdesk, but it\u2019s not working as expected when i try to use \u201cper_page\u201d:<\/p> api\/v2\/search\/tickets?query=\"status:2\"<\/a>\u00a0works fine, but don\u2019t retrieve all results<\/p> \u00a0<\/p> If i use the \u201cpage\u201d parameter, it work fine too.\u00a0api\/v2\/search\/tickets?query=\"status:2\"&page=2<\/a><\/p> \u00a0<\/p> But if i try to use \u201cper_page\u201d parameter it doesn\u2019t work.\u00a0<\/p> api\/v2\/search\/tickets?query=\"status:2\"&per_page=2<\/p> \u00a0<\/p> Can someone help me figuring out what i\u2019m missing? Thanks<\/p> \u00a0<\/p> \u00a0<\/p> <\/p>","url":"\/api-and-webhooks-11406\/could-n-get-tickets-using-per-page-28627?postid=73058#post73058","creationDate":"2023-03-03T13:41:08+0000","relativeCreationDate":"4 months ago"},"numberOfViews":55,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"73087"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"b7d1d83635342c26c85176360180bb7cf86c3a3c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"> andrewcruzr Apprentice asked inAPI and Webhooks Could'n get tickets using per_page Hello! I need to use pagination to get all open tickets from freshdesk, but it’s not working as expected when i try to use “per_page”:api/v2/search/tickets?query="status:2" works fine, but don’t retrieve all results If i use the “page” parameter, it work fine too. api/v2/search/tickets?query="status:2"&page=2 But if i try to use “per_page” parameter it doesn’t work. api/v2/search/tickets?query="status:2"&per_page=2 Can someone help me figuring out what i’m missing? Thanks 1 4 months ago Hi there,\u00a0<\/p>We are using M365 Shared Mailboxes for our engagement with customers. Now we are evaluating changing to freshdesk, but it seams like there is no support for shared mailboxes so far. That would be blocker for us and I wanted to ask if there is a way to get the Microsoft email integration, which freshdesk seams to support, to work with shared mailboxes. As far as I can see, it would be sufficient to have a place to enter the exchange mailbox that should be used with the authentication provided instead of using the default mailbox of the user.<\/p> \u00a0<\/p> So is there a way to get this done or is this a feature that is in development? This would unblock us and help us move forward with freshdesk.<\/p> \u00a0<\/p> Thanks,\u00a0<\/p> Sia<\/p>","url":"\/api-and-webhooks-11406\/microsoft-365-shared-mailbox-support-25863?postid=66918#post66918","creationDate":"2022-09-18T08:47:55+0000","relativeCreationDate":"10 months ago"},"isTopicUnread":true,"privateId":3277,"id":25863,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11406,"isIdeation":false,"url":"\/api-and-webhooks-11406","title":"API and Webhooks","description":"Using Freshdesk"},"url":"\/api-and-webhooks-11406\/microsoft-365-shared-mailbox-support-25863","title":"Microsoft 365 Shared Mailbox support","lastPost":{"id":73012,"author":{"id":41860,"url":"\/members\/jego-jyz-41860","name":"jego_jyz","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/badb6068-3ecb-4a6c-91ce-0b8598d6327e.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" Hello<\/p> \u00a0<\/p> The mailbox itself is only a storage location for mails. So I dont understand why Fresh has an issue with ticket creation and appending of replies. Mails read through IMAP, Pop3, MS Graph, ... \u00a0have always the same headerfields and body;<\/p> Im working with different tools\u00a0who can read mails from mailboxes, most of them are using the MS Graph API to read a mail from a mailbox. This is our and Microsoft prefered way for reading mails in Office 365 for applications.\u00a0The Azure AD enterprise application can be given the right to read or send mails from one or multiple shared mailboxes. To logon as an enterprise application, an appid and token is needed.<\/p> https:\/\/learn.microsoft.com\/en-us\/graph\/api\/user-list-messages?view=graph-rest-1.0&tabs=http<\/p> When Fresh uses IMAP and SMTP, it cant use the enterprise application to login to the mailbox. A shared mailbox requires a disabled account, so this cant be used for access through IMAP.\u00a0A shared mailbox doenst have a license requirement from Microsoft.<\/p> Im positively looking to the future for development on this topic by Fresh.<\/p>","url":"\/api-and-webhooks-11406\/microsoft-365-shared-mailbox-support-25863?postid=73012#post73012","creationDate":"2023-03-02T14:29:29+0000","relativeCreationDate":"4 months ago"},"lastReply":{"id":73012,"author":{"id":41860,"url":"\/members\/jego-jyz-41860","name":"jego_jyz","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/badb6068-3ecb-4a6c-91ce-0b8598d6327e.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" Hello<\/p> \u00a0<\/p> The mailbox itself is only a storage location for mails. So I dont understand why Fresh has an issue with ticket creation and appending of replies. Mails read through IMAP, Pop3, MS Graph, ... \u00a0have always the same headerfields and body;<\/p> Im working with different tools\u00a0who can read mails from mailboxes, most of them are using the MS Graph API to read a mail from a mailbox. This is our and Microsoft prefered way for reading mails in Office 365 for applications.\u00a0The Azure AD enterprise application can be given the right to read or send mails from one or multiple shared mailboxes. To logon as an enterprise application, an appid and token is needed.<\/p> https:\/\/learn.microsoft.com\/en-us\/graph\/api\/user-list-messages?view=graph-rest-1.0&tabs=http<\/p> When Fresh uses IMAP and SMTP, it cant use the enterprise application to login to the mailbox. A shared mailbox requires a disabled account, so this cant be used for access through IMAP.\u00a0A shared mailbox doenst have a license requirement from Microsoft.<\/p> Im positively looking to the future for development on this topic by Fresh.<\/p>","url":"\/api-and-webhooks-11406\/microsoft-365-shared-mailbox-support-25863?postid=73012#post73012","creationDate":"2023-03-02T14:29:29+0000","relativeCreationDate":"4 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":2,"relevantPost":{"id":66918,"author":{"id":38694,"url":"\/members\/sia-38694","name":"Sia","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/151ec01c-7b0b-46b5-8c5c-8f9cdc36fe71.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hi there,\u00a0<\/p> We are using M365 Shared Mailboxes for our engagement with customers. Now we are evaluating changing to freshdesk, but it seams like there is no support for shared mailboxes so far. That would be blocker for us and I wanted to ask if there is a way to get the Microsoft email integration, which freshdesk seams to support, to work with shared mailboxes. As far as I can see, it would be sufficient to have a place to enter the exchange mailbox that should be used with the authentication provided instead of using the default mailbox of the user.<\/p> \u00a0<\/p> So is there a way to get this done or is this a feature that is in development? This would unblock us and help us move forward with freshdesk.<\/p> \u00a0<\/p> Thanks,\u00a0<\/p> Sia<\/p>","url":"\/api-and-webhooks-11406\/microsoft-365-shared-mailbox-support-25863?postid=66918#post66918","creationDate":"2022-09-18T08:47:55+0000","relativeCreationDate":"10 months ago"},"numberOfViews":952,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"73012"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"b7d1d83635342c26c85176360180bb7cf86c3a3c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"> Sia Apprentice asked inAPI and Webhooks Microsoft 365 Shared Mailbox support 大家好,我们是使用M365共享邮箱啊ur engagement with customers. Now we are evaluating changing to freshdesk, but it seams like there is no support for shared mailboxes so far. That would be blocker for us and I wanted to ask if there is a way to get the Microsoft email integration, which freshdesk seams to support, to work with shared mailboxes. As far as I can see, it would be sufficient to have a place to enter the exchange mailbox that should be used with the authentication provided instead of using the default mailbox of the user. So is there a way to get this done or is this a feature that is in development? This would unblock us and help us move forward with freshdesk. Thanks, Sia 2 4 months ago Is it possible (especially via APIs) to get one of the following<\/p>if a ticket is merged and to which ticket<\/li>\t all the tickets that have been merged into the current ticket<\/li><\/ul>","url":"\/api-and-webhooks-11406\/list-all-tickets-merged-in-primary-ticket-25613?postid=66272#post66272","creationDate":"2022-09-02T14:59:18+0000","relativeCreationDate":"10 months ago"},"isTopicUnread":true,"privateId":3147,"id":25613,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11406,"isIdeation":false,"url":"\/api-and-webhooks-11406","title":"API and Webhooks","description":"Using Freshdesk"},"url":"\/api-and-webhooks-11406\/list-all-tickets-merged-in-primary-ticket-25613","title":"List all tickets merged in primary ticket","lastPost":{"id":72914,"author":{"id":31735,"url":"\/members\/sona-senthil-31735","name":"Sona_Senthil","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":3},"content":"Hi @DavideM<\/user-mention>,<\/p> \u00a0<\/p> If you are okay with automatically merging tickets based on certain conditions, you can use\u00a0the \u201cAutomerge\u201d app to automatically merge them because this app will also update a custom ticket field with the ID of the merged tickets. Then I guess it would be possible to retrieve the field data via API<\/p> \/\/m.teammarx.com\/apps\/freshdesk\/automerge\/<\/a>\u00a0<\/p>","url":"\/api-and-webhooks-11406\/list-all-tickets-merged-in-primary-ticket-25613?postid=72914#post72914","creationDate":"2023-02-28T15:59:22+0000","relativeCreationDate":"4 months ago"},"lastReply":{"id":72914,"author":{"id":31735,"url":"\/members\/sona-senthil-31735","name":"Sona_Senthil","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":3},"content":" Hi @DavideM<\/user-mention>,<\/p> \u00a0<\/p> If you are okay with automatically merging tickets based on certain conditions, you can use\u00a0the \u201cAutomerge\u201d app to automatically merge them because this app will also update a custom ticket field with the ID of the merged tickets. Then I guess it would be possible to retrieve the field data via API<\/p> \/\/m.teammarx.com\/apps\/freshdesk\/automerge\/<\/a>\u00a0<\/p>","url":"\/api-and-webhooks-11406\/list-all-tickets-merged-in-primary-ticket-25613?postid=72914#post72914","creationDate":"2023-02-28T15:59:22+0000","relativeCreationDate":"4 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":66272,"author":{"id":38308,"url":"\/members\/davidem-38308","name":"DavideM","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/8d14c839-2be2-4413-a4c7-67a9f362803a.png","userTitle":"","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Is it possible (especially via APIs) to get one of the following<\/p> if a ticket is merged and to which ticket<\/li>\t all the tickets that have been merged into the current ticket<\/li><\/ul>","url":"\/api-and-webhooks-11406\/list-all-tickets-merged-in-primary-ticket-25613?postid=66272#post66272","creationDate":"2022-09-02T14:59:18+0000","relativeCreationDate":"10 months ago"},"numberOfViews":55,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"72914"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"b7d1d83635342c26c85176360180bb7cf86c3a3c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"> DavideM asked inAPI and Webhooks List all tickets merged in primary ticket Is it possible (especially via APIs) to get one of the followingif a ticket is merged and to which ticket all the tickets that have been merged into the current ticket 1 S 4 months ago I don\u2019t want to reopen closed tickets.<\/p>If costumer replies to a cloded ticket the platform should create a new one.<\/p> \u00a0<\/p> How can I configure Freshdesk to have this behaviour?<\/p>","url":"\/api-and-webhooks-11406\/response-to-closed-tickets-should-create-new-ones-25115?postid=65044#post65044","creationDate":"2022-07-28T11:28:57+0000","relativeCreationDate":"11 months ago"},"isTopicUnread":true,"privateId":2905,"id":25115,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11406,"isIdeation":false,"url":"\/api-and-webhooks-11406","title":"API and Webhooks","description":"Using Freshdesk"},"url":"\/api-and-webhooks-11406\/response-to-closed-tickets-should-create-new-ones-25115","title":"Response to closed tickets should create new ones","lastPost":{"id":72831,"author":{"id":31735,"url":"\/members\/sona-senthil-31735","name":"Sona_Senthil","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":3},"content":" Hi @Nikotik<\/user-mention>,<\/p> \u00a0<\/p> Can you elaborate on what you mean by \u201cafter the second response of the client\u201d? Usually, the \u201c{{ticket.latest_public_comment}}\u201d placeholder is used to capture the latest comment on the ticket as seen in\u00a0https:\/\/support.freshdesk.com\/en\/support\/solutions\/articles\/50000003073-webhook-to-create-a-new-ticket-when-reply-is-received-on-a-closed-ticket<\/a><\/p> \u00a0<\/p> If your aim is to create a new ticket for every reply, then you can go to Admin->Email->Advanced settings and turn on the option \u201cCreate a new ticket for each customer response\u201d as seen below.<\/p> <\/figure>\u00a0<\/p>","url":"\/api-and-webhooks-11406\/response-to-closed-tickets-should-create-new-ones-25115?postid=72831#post72831","creationDate":"2023-02-27T15:44:42+0000","relativeCreationDate":"4 months ago"},"lastReply":{"id":72831,"author":{"id":31735,"url":"\/members\/sona-senthil-31735","name":"Sona_Senthil","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":3},"content":" Hi @Nikotik<\/user-mention>,<\/p> \u00a0<\/p>Can you elaborate on what you mean by \u201cafter the second response of the client\u201d? Usually, the \u201c{{ticket.latest_public_comment}}\u201d placeholder is used to capture the latest comment on the ticket as seen in\u00a0https:\/\/support.freshdesk.com\/en\/support\/solutions\/articles\/50000003073-webhook-to-create-a-new-ticket-when-reply-is-received-on-a-closed-ticket<\/a><\/p> \u00a0<\/p> If your aim is to create a new ticket for every reply, then you can go to Admin->Email->Advanced settings and turn on the option \u201cCreate a new ticket for each customer response\u201d as seen below.<\/p> <\/figure>\u00a0<\/p>","url":"\/api-and-webhooks-11406\/response-to-closed-tickets-should-create-new-ones-25115?postid=72831#post72831","creationDate":"2023-02-27T15:44:42+0000","relativeCreationDate":"4 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":5,"numberOfLikes":1,"relevantPost":{"id":65044,"author":{"id":37799,"url":"\/members\/pedrobleao-37799","name":"pedrobleao","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/18067645-d28a-4491-a655-6d8c3c761986.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" I don\u2019t want to reopen closed tickets.<\/p> If costumer replies to a cloded ticket the platform should create a new one.<\/p> \u00a0<\/p> How can I configure Freshdesk to have this behaviour?<\/p>","url":"\/api-and-webhooks-11406\/response-to-closed-tickets-should-create-new-ones-25115?postid=65044#post65044","creationDate":"2022-07-28T11:28:57+0000","relativeCreationDate":"11 months ago"},"numberOfViews":439,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"72831"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"b7d1d83635342c26c85176360180bb7cf86c3a3c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"> pedrobleao Apprentice asked inAPI and Webhooks Response to closed tickets should create new ones I don’t want to reopen closed tickets.If costumer replies to a cloded ticket the platform should create a new one. How can I configure Freshdesk to have this behaviour? 5 S 4 months ago 1 2 3 4 ... 7 Page 1 / 7 Badge winners ValentinM has earned the badge Salud, Ideator Loonis has earned the badge Salud, Ideator yen.nguyen has earned the badge Salud, Ideator kate.diaz has earned the badge Wizard of Creative Thinking (10) ZakP has earned the badge Lightening (Mc)Learner Show all badges Powered by Gainsight Terms of Use Cookie settings Join the Community Already have an account?Login. Social Login Login for Freshworks Employees Login with LinkedIn or sign up below Username * Business Email * Name (Private) Only you and moderators can see this information * Company (Private) Only you and moderators can see this information * Designation * Referral URL Country * Password * I accept theterms & conditions loginBox.register.email_repeat Sign in to the Community No account yet?Create an account. 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