Discover the game-changing impact of Generative AI<\/strong> on customer service in this power-packed webinar.<\/p> Here\u2019s what you need to know about the session -<\/p> Agenda -<\/strong><\/u><\/p> \u00a0<\/p> What areas we will delve into -<\/u><\/strong><\/p> \u00a0<\/p> Date - Aug 8, 2023<\/strong><\/p> Time - 9:00 AM PST | 9:30 PM IST<\/strong><\/p> Hello Everyone!<\/strong><\/p> Discover the game-changing impact of Generative AI<\/strong> on customer service in this power-packed webinar.<\/p> Here\u2019s what you need to know about the session -<\/p> Agenda -<\/strong><\/u><\/p> \u00a0<\/p> What areas we will delve into -<\/u><\/strong><\/p> \u00a0<\/p> Using Freshdesk It almost seems like it *should* be possible, because they have a checkbox in the dashboard when you look at available agents.\u00a0 However, if you check their box it has no effect (unlike with full agents) and is cleared again if you refresh - so it looks like the UI is the same for agents\/collaborators alike, but there\u2019s no field to be set for collaborators.<\/p> I think I could work around this with some home-grown automations, but I\u2019m sure this would put more load on the Freshdesk server than doing it natively using the facilities already in place.\u00a0 Is there any reason why collaborators cannot have availability, or perhaps a setting I\u2019ve missed which means they can?<\/p>","url":"\/getting-started-11331\/collaborators-and-internal-group-assignment-26029?postid=67307#post67307","creationDate":"2022-09-28T10:16:38+0000","relativeCreationDate":"10 months ago"},"isTopicUnread":true,"privateId":3354,"id":26029,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11331,"isIdeation":false,"url":"\/getting-started-11331","title":"Getting Started","description":"Using Freshdesk"},"url":"\/getting-started-11331\/collaborators-and-internal-group-assignment-26029","title":"Collaborators and internal group assignment","lastPost":{"id":77226,"author":{"id":43381,"url":"\/members\/ramona-43381","name":"Ramona","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/602b756d-cdbc-41d4-b76b-ac1778d716c2.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" When allocating a ticket to an internal group (using the shared ownership feature) you can use that group\u2019s automatic assignment rules to pick a suitable agent - just like when a new ticket is created.\u00a0 However\u00a0if the group includes collaborators this breaks down because collaborators cannot set their availability.<\/p> It almost seems like it *should* be possible, because they have a checkbox in the dashboard when you look at available agents.\u00a0 However, if you check their box it has no effect (unlike with full agents) and is cleared again if you refresh - so it looks like the UI is the same for agents\/collaborators alike, but there\u2019s no field to be set for collaborators.<\/p> I think I could work around this with some home-grown automations, but I\u2019m sure this would put more load on the Freshdesk server than doing it natively using the facilities already in place.\u00a0 Is there any reason why collaborators cannot have availability, or perhaps a setting I\u2019ve missed which means they can?<\/p>","url":"\/getting-started-11331\/collaborators-and-internal-group-assignment-26029?postid=67307#post67307","creationDate":"2022-09-28T10:16:38+0000","relativeCreationDate":"10 months ago"},"numberOfViews":109,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"77226"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"6da96fa0e277a3c277232ca50bb50d8493f25072","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
\u00a0<\/p>","url":"\/getting-started-11331\/new-to-freshdesk-30680?postid=77101#post77101","creationDate":"2023-05-01T18:16:58+0000","relativeCreationDate":"3 months ago"},"isTopicUnread":true,"privateId":5534,"id":30680,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11331,"isIdeation":false,"url":"\/getting-started-11331","title":"Getting Started","description":"Using Freshdesk"},"url":"\/getting-started-11331\/new-to-freshdesk-30680","title":"New to Freshdesk","lastPost":{"id":77115,"author":{"id":39665,"url":"\/members\/ukolluru-39665","name":"Ukolluru","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/620f4ac9-29b1-455d-82d3-4576da750a44.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" Hi Welcome to Freshworks community !<\/p> All the three (Groups, Type, and Tags) can be reported.<\/p> If you would like to collect information from the End User using the Portal, we suggest you use the Type fields to categorize the tickets. The Agent can further tag the tickets if required.<\/p> If an email is converted to a ticket, you may want to use some Keywords to set up an automation and Tag them accordingly. Alternately, these type of tickets may need a little more attention to detail by the agent and they can Tag them.<\/p> All tickets need to be diverted to a group that is the first line of defense and if further analysis is required can be sent to other groups as required. Based on the Type value of the ticket from portal, you can set up automations to route them to a specific Group.\u00a0<\/p> Curated reports are available that include the Groups and the Type values but you can add filters or use Group by to get a report based on Tags.<\/p> Essentially the preferred order is Groups,Type, and Tags.<\/p> Hope the above information helps.<\/p> Regards,<\/p> Usha<\/p>","url":"\/getting-started-11331\/new-to-freshdesk-30680?postid=77115#post77115","creationDate":"2023-05-02T01:09:23+0000","relativeCreationDate":"3 months ago"},"lastReply":{"id":77115,"author":{"id":39665,"url":"\/members\/ukolluru-39665","name":"Ukolluru","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/620f4ac9-29b1-455d-82d3-4576da750a44.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" Hi Welcome to Freshworks community !<\/p> All the three (Groups, Type, and Tags) can be reported.<\/p> If you would like to collect information from the End User using the Portal, we suggest you use the Type fields to categorize the tickets. The Agent can further tag the tickets if required.<\/p> If an email is converted to a ticket, you may want to use some Keywords to set up an automation and Tag them accordingly. Alternately, these type of tickets may need a little more attention to detail by the agent and they can Tag them.<\/p> All tickets need to be diverted to a group that is the first line of defense and if further analysis is required can be sent to other groups as required. Based on the Type value of the ticket from portal, you can set up automations to route them to a specific Group.\u00a0<\/p> Curated reports are available that include the Groups and the Type values but you can add filters or use Group by to get a report based on Tags.<\/p> Essentially the preferred order is Groups,Type, and Tags.<\/p> Hope the above information helps.<\/p> Regards,<\/p> Usha<\/p>","url":"\/getting-started-11331\/new-to-freshdesk-30680?postid=77115#post77115","creationDate":"2023-05-02T01:09:23+0000","relativeCreationDate":"3 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":1,"relevantPost":{"id":77101,"author":{"id":43368,"url":"\/members\/nkn-43368","name":"NKN","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9b1b97d0-c6dc-430a-8941-f5d3b706a22f.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hi there, I am a relatively new user of Freshdesk or for that matter of fact any ticketing system. I have understood the basic functionality of Freshdesk, but now I want to get into the type insights that Freshdesk can generate for me and for that I understand that its important to set the properties for tickets such as TAGS, TYPE and GROUP, is that correct? which one of this field is the most important for ticket categorization and which in turn reflects into reports<\/p> \u00a0<\/p>","url":"\/getting-started-11331\/new-to-freshdesk-30680?postid=77101#post77101","creationDate":"2023-05-01T18:16:58+0000","relativeCreationDate":"3 months ago"},"numberOfViews":22,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"77115"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"6da96fa0e277a3c277232ca50bb50d8493f25072","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
if I could apply two different business hours to one group, that would be ideal but I don\u2019t think that\u2019s possible. I can\u2019t be the only person that has this issue. Is there a work around?<\/p>","url":"\/getting-started-11331\/mutiple-business-hours-in-a-group-26735?postid=68914#post68914","creationDate":"2022-11-04T01:12:16+0000","relativeCreationDate":"9 months ago"},"isTopicUnread":true,"privateId":3671,"id":26735,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11331,"isIdeation":false,"url":"\/getting-started-11331","title":"Getting Started","description":"Using Freshdesk"},"url":"\/getting-started-11331\/mutiple-business-hours-in-a-group-26735","title":"mutiple business hours in a group","lastPost":{"id":72126,"author":{"id":40960,"url":"\/members\/sudhan-r-40960","name":"Sudhan R","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9ac30d0b-2648-4289-bb47-69f5cf653450.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" \u200b@mhall<\/p> Hope you're doing well!<\/p> Let me understand your concern.<\/p> So, your agents work in\u00a02<\/strong>\u00a0shifts -\u00a07.30 AM to 4 PM<\/strong>\u00a0and\u00a010.30 AM to 7 PM.<\/strong><\/p> Creating two different business hours will result in the overloading of tickets for the earlier shift guys alone.<\/p> Let me suggest you 2 workarounds, and we'll see which one will help you!<\/p> Here, I suggest you create\u00a03 groups<\/strong>\u00a0and map it to\u00a03 business hours.<\/strong><\/p> Group 1 - 7.30 AM to 10.30 AM<\/strong>\u00a0( The group contains agents only from 7.30 AM to 4 PM shift )<\/p> Group 2 - 10.30 AM to 4 PM<\/strong>\u00a0( The group contains agents from both 7.30 AM to 4 PM shift & 10.30 AM to 7 PM shift )<\/p> Group 3 - 4 PM to 7 PM<\/strong>\u00a0( The group contains agents only from 10.30 AM to 7 PM shift )<\/p> \u00a0<\/p> Now,\u00a0using ticket creation automation<\/strong>, create a rule such that when a ticket is created during a specific business hour, it should be automatically assigned to the relevant group and can be automatically assigned among agents under group properties.<\/p> \u00a0<\/p> Let's see in brief how this works!<\/p> \u00a0<\/p> Here, I suggest you to have just 1 group with 1 business hour - 7.30 AM to 7 PM<\/strong><\/p> Under\u00a0Group Properties,\u00a0<\/strong>kindly enable automatic ticket assignment and select\u00a0Centrally manage the agent availabilities,<\/strong>\u00a0so that the admin can centrally toggle on and off the availability of the agents who don\u2019t work during a particular time so that the tickets would be evenly assigned only to active agents on the desk.<\/p> Kindly let us know if this works!<\/p> \u00a0<\/p> Regards,<\/p> Sudhan<\/p> Product Consultant - Freshdesk Omnichannel<\/p>","url":"\/getting-started-11331\/mutiple-business-hours-in-a-group-26735?postid=72126#post72126","creationDate":"2023-02-08T17:48:47+0000","relativeCreationDate":"5 months ago"},"lastReply":{"id":72126,"author":{"id":40960,"url":"\/members\/sudhan-r-40960","name":"Sudhan R","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9ac30d0b-2648-4289-bb47-69f5cf653450.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" \u200b@mhall<\/p> Hope you're doing well!<\/p> Let me understand your concern.<\/p> So, your agents work in\u00a02<\/strong>\u00a0shifts -\u00a07.30 AM to 4 PM<\/strong>\u00a0and\u00a010.30 AM to 7 PM.<\/strong><\/p> Creating two different business hours will result in the overloading of tickets for the earlier shift guys alone.<\/p> Let me suggest you 2 workarounds, and we'll see which one will help you!<\/p> Here, I suggest you create\u00a03 groups<\/strong>\u00a0and map it to\u00a03 business hours.<\/strong><\/p> Group 1 - 7.30 AM to 10.30 AM<\/strong>\u00a0( The group contains agents only from 7.30 AM to 4 PM shift )<\/p> Group 2 - 10.30 AM to 4 PM<\/strong>\u00a0( The group contains agents from both 7.30 AM to 4 PM shift & 10.30 AM to 7 PM shift )<\/p> Group 3 - 4 PM to 7 PM<\/strong>\u00a0( The group contains agents only from 10.30 AM to 7 PM shift )<\/p> \u00a0<\/p> Now,\u00a0using ticket creation automation<\/strong>, create a rule such that when a ticket is created during a specific business hour, it should be automatically assigned to the relevant group and can be automatically assigned among agents under group properties.<\/p> \u00a0<\/p> Let's see in brief how this works!<\/p> \u00a0<\/p> Here, I suggest you to have just 1 group with 1 business hour - 7.30 AM to 7 PM<\/strong><\/p> Under\u00a0Group Properties,\u00a0<\/strong>kindly enable automatic ticket assignment and select\u00a0Centrally manage the agent availabilities,<\/strong>\u00a0so that the admin can centrally toggle on and off the availability of the agents who don\u2019t work during a particular time so that the tickets would be evenly assigned only to active agents on the desk.<\/p> Kindly let us know if this works!<\/p> \u00a0<\/p> Regards,<\/p> Sudhan<\/p> Product Consultant - Freshdesk Omnichannel<\/p>","url":"\/getting-started-11331\/mutiple-business-hours-in-a-group-26735?postid=72126#post72126","creationDate":"2023-02-08T17:48:47+0000","relativeCreationDate":"5 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":9,"numberOfLikes":1,"relevantPost":{"id":68914,"author":{"id":16109,"url":"\/members\/mhall-16109","name":"mhall","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":" We have a group that consists of 20 agents and half work an early shift and the other work a late shift. How do we incorporate having the SLA follow and early and late shifts?<\/p> if I could apply two different business hours to one group, that would be ideal but I don\u2019t think that\u2019s possible. I can\u2019t be the only person that has this issue. Is there a work around?<\/p>","url":"\/getting-started-11331\/mutiple-business-hours-in-a-group-26735?postid=68914#post68914","creationDate":"2022-11-04T01:12:16+0000","relativeCreationDate":"9 months ago"},"numberOfViews":70,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"72126"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"6da96fa0e277a3c277232ca50bb50d8493f25072","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
\u00a0<\/p> This is the most basic question I think. How do I configure emails\/replies to be sent to who ever sent an email? right now people are sending emails but there are not getting replies with the ticket number.<\/p> \u00a0<\/p>","url":"\/getting-started-11331\/how-do-i-create-tickets-automatically-from-any-email-27351?postid=70274#post70274","creationDate":"2022-12-09T22:30:11+0000","relativeCreationDate":"7 months ago"},"isTopicUnread":true,"privateId":3957,"id":27351,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11331,"isIdeation":false,"url":"\/getting-started-11331","title":"Getting Started","description":"Using Freshdesk"},"url":"\/getting-started-11331\/how-do-i-create-tickets-automatically-from-any-email-27351","title":"How do I create tickets automatically from any email?","lastPost":{"id":71526,"author":{"id":37635,"url":"\/members\/jim-stephen-37635","name":"jim.stephen","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/901daa69-cf06-436a-8383-8ec2d71ac3a7.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":5},"content":" Hi \u00a0<\/p> Greetings from Freshworks community!\u00a0<\/p> \u00a0<\/p> I suppose your query is to send an Automatic Email to the Requestor who sends an Email to your support team.\u00a0<\/p> \u00a0<\/p> You can achieve this through the following:<\/p> \u00a0<\/p> 1: Email Notifications:\u00a0https:\/\/support.freshdesk.com\/en\/support\/solutions\/articles\/220676-what-are-the-different-email-notifications-and-how-to-use-them<\/a>\u00a0<\/p> 2: Automations:\u00a0https:\/\/support.freshdesk.com\/en\/support\/solutions\/articles\/50000005452-how-to-automatically-send-custom-email-notification-for-different-groups-<\/a>\u00a0<\/p> \u00a0<\/p> For the Ticket ID to be added in the automated response, you can add this\u00a0placeholder-\u00a0{{ticket.id}} in the content of the email being sent.\u00a0<\/p> Dynamic placeholders available in Freshdesk:\u00a0https:\/\/support.freshdesk.com\/en\/support\/solutions\/articles\/52630-understanding-dynamic-content-and-placeholders<\/a>\u00a0<\/p> \u00a0<\/p> I hope this helps!<\/p>","url":"\/getting-started-11331\/how-do-i-create-tickets-automatically-from-any-email-27351?postid=71526#post71526","creationDate":"2023-01-23T20:30:09+0000","relativeCreationDate":"6 months ago"},"lastReply":{"id":71526,"author":{"id":37635,"url":"\/members\/jim-stephen-37635","name":"jim.stephen","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/901daa69-cf06-436a-8383-8ec2d71ac3a7.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":5},"content":" Hi \u00a0<\/p> Greetings from Freshworks community!\u00a0<\/p> \u00a0<\/p> I suppose your query is to send an Automatic Email to the Requestor who sends an Email to your support team.\u00a0<\/p> \u00a0<\/p> You can achieve this through the following:<\/p> \u00a0<\/p> 1: Email Notifications:\u00a0https:\/\/support.freshdesk.com\/en\/support\/solutions\/articles\/220676-what-are-the-different-email-notifications-and-how-to-use-them<\/a>\u00a0<\/p> I already toggle off the Google Login from the Security, Default Login Method.<\/p> \u00a0<\/p> But still appearing on the login support portal page.<\/p> \u00a0<\/p> Is it possible to remove \u00a0\"CONTINUE WITH GOOGLE\"<\/p> \u00a0<\/p> Thank you in advance.<\/p>","url":"\/getting-started-11331\/how-to-remove-continue-with-google-27471?postid=70528#post70528","creationDate":"2022-12-20T02:25:45+0000","relativeCreationDate":"7 months ago"},"isTopicUnread":true,"privateId":3996,"id":27471,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11331,"isIdeation":false,"url":"\/getting-started-11331","title":"Getting Started","description":"Using Freshdesk"},"url":"\/getting-started-11331\/how-to-remove-continue-with-google-27471","title":"How to remove \"CONTINUE WITH GOOGLE\"","lastPost":{"id":70535,"author":{"id":40752,"url":"\/members\/abby-sanguyo-40752","name":"Abby Sanguyo","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9f25946a-0fa3-4eff-9215-2fc1c4925b9e.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" \u00a0<\/p> Big Thanks\u00a0 \u00a0<\/p> Big Thanks\u00a0 Hi Good day,<\/p> I already toggle off the Google Login from the Security, Default Login Method.<\/p> \u00a0<\/p> But still appearing on the login support portal page.<\/p> \u00a0<\/p> Is it possible to remove \u00a0\"CONTINUE WITH GOOGLE\"<\/p> \u00a0<\/p> Thank you in advance.<\/p>","url":"\/getting-started-11331\/how-to-remove-continue-with-google-27471?postid=70528#post70528","creationDate":"2022-12-20T02:25:45+0000","relativeCreationDate":"7 months ago"},"numberOfViews":193,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"70535"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"6da96fa0e277a3c277232ca50bb50d8493f25072","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Country holidays there sometimes not accurate\u00a0<\/p>","url":"\/getting-started-11331\/holiday-27368?postid=70314#post70314","creationDate":"2022-12-13T03:43:37+0000","relativeCreationDate":"7 months ago"},"isTopicUnread":true,"privateId":3966,"id":27368,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11331,"isIdeation":false,"url":"\/getting-started-11331","title":"Getting Started","description":"Using Freshdesk"},"url":"\/getting-started-11331\/holiday-27368","title":"Holiday","lastPost":{"id":70398,"author":{"id":38588,"url":"\/members\/barun-poddar-38588","name":"barun.poddar","avatar":"","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":3},"content":" Hi Greetings from Freshdesk community!<\/p> Unfortunately, we cannot upload any type of file\u00a0to update the holidays.\u00a0Yearly holiday list can be configured by adding specific dates to the holiday calendar only.\u00a0This could be done from under Admin > Team > Business Hours > Edit > Holidays<\/strong>, where you can add a date to your holiday calendar.<\/p> Feel free to drop a note here incase of further assistance :)<\/p>","url":"\/getting-started-11331\/holiday-27368?postid=70398#post70398","creationDate":"2022-12-14T21:39:11+0000","relativeCreationDate":"7 months ago"},"lastReply":{"id":70398,"author":{"id":38588,"url":"\/members\/barun-poddar-38588","name":"barun.poddar","avatar":"","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":3},"content":" Hi Greetings from Freshdesk community!<\/p> Unfortunately, we cannot upload any type of file\u00a0to update the holidays.\u00a0Yearly holiday list can be configured by adding specific dates to the holiday calendar only.\u00a0This could be done from under Admin > Team > Business Hours > Edit > Holidays<\/strong>, where you can add a date to your holiday calendar.<\/p> Feel free to drop a note here incase of further assistance :)<\/p>","url":"\/getting-started-11331\/holiday-27368?postid=70398#post70398","creationDate":"2022-12-14T21:39:11+0000","relativeCreationDate":"7 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":1,"relevantPost":{"id":70314,"author":{"id":35532,"url":"\/members\/supervillain-35532","name":"Supervillain","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/59e05043-5899-4a29-8a5d-184f536b06b7.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Is there a way to upload holidays in a CSV , cant be selecting one by one for each group\u00a0<\/p> Country holidays there sometimes not accurate\u00a0<\/p>","url":"\/getting-started-11331\/holiday-27368?postid=70314#post70314","creationDate":"2022-12-13T03:43:37+0000","relativeCreationDate":"7 months ago"},"numberOfViews":45,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"70398"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"6da96fa0e277a3c277232ca50bb50d8493f25072","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Freshdesk is a special cloud-based software designed to facilitate and improve customer support. Its excellent and cost-effective features are quite popular among online enterprises for enhancing the customers' self-service and their support teams' overall productivity.dailycouponsandcodes<\/a><\/p>","url":"\/getting-started-11331\/what-is-freshwork-used-for-27236?postid=70013#post70013","creationDate":"2022-12-03T11:54:42+0000","relativeCreationDate":"8 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":70013,"author":{"id":40491,"url":"\/members\/jackson-robert-40491","name":"Jackson Robert","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Freshdesk is a special cloud-based software designed to facilitate and improve customer support. Its excellent and cost-effective features are quite popular among online enterprises for enhancing the customers' self-service and their support teams' overall productivity.dailycouponsandcodes<\/a><\/p>","url":"\/getting-started-11331\/what-is-freshwork-used-for-27236?postid=70013#post70013","creationDate":"2022-12-03T11:54:42+0000","relativeCreationDate":"8 months ago"},"numberOfViews":34,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"70013"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"6da96fa0e277a3c277232ca50bb50d8493f25072","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
I am new to freshdesk. I am currently working for fakaza<\/a>. I want some tips and advise from you for me as a starter.<\/p>","url":"\/getting-started-11331\/i-am-new-27159?postid=69869#post69869","creationDate":"2022-11-30T13:27:36+0000","relativeCreationDate":"8 months ago"},"isTopicUnread":true,"privateId":18372,"id":27159,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11331,"isIdeation":false,"url":"\/getting-started-11331","title":"Getting Started","description":"Using Freshdesk"},"url":"\/getting-started-11331\/i-am-new-27159","title":"I am new","lastPost":{"id":69962,"author":{"id":38527,"url":"\/members\/vidya-deenadayalan-38527","name":"Vidya Deenadayalan","avatar":"","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":2},"content":" Hi Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our\u00a0Freshdesk community<\/span><\/a>. Fresh ideas, quality service :)<\/p>","url":"\/getting-started-11331\/i-am-new-27159?postid=69962#post69962","creationDate":"2022-12-02T01:05:41+0000","relativeCreationDate":"8 months ago"},"lastReply":{"id":69962,"author":{"id":38527,"url":"\/members\/vidya-deenadayalan-38527","name":"Vidya Deenadayalan","avatar":"","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":2},"content":" Hi Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our\u00a0Freshdesk community<\/span><\/a>. Fresh ideas, quality service :)<\/p>","url":"\/getting-started-11331\/i-am-new-27159?postid=69962#post69962","creationDate":"2022-12-02T01:05:41+0000","relativeCreationDate":"8 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":69869,"author":{"id":40425,"url":"\/members\/mackharris-40425","name":"MackHarris","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/6551504d-eb7b-47f6-a6a7-5217081714a2.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hello!<\/p> my goal is to attend each customer( Companies) and show weekly progress individually.\u00a0 Hello There my goal is to attend each customer( Companies) and show weekly progress individually.\u00a0 Hello There my goal is to attend each customer( Companies) and show weekly progress individually.\u00a0 Hi \u00a0<\/p> Greetings from Freshworks Community!\u00a0<\/p> \u00a0<\/p> In regards to your query of viewing the default permissions of Agents, you can go to Admin \u2192\u00a0Roles. \u2192\u00a0Agents \u2192\u00a0and find the default permissions given.\u00a0<\/strong><\/p> \u00a0<\/p> To not provide the access of deleting a ticket to the Agents, you can create a custom role under Admin \u2192\u00a0Roles \u2192\u00a0New Role \u2192\u00a0Support Agent \u2192\u00a0Uncheck the \u201cDelete a ticket\u201d option.\u00a0<\/strong><\/p> \u00a0<\/p> What can you, as a customer that has moved from Salesforce to Freshdesk (or considered both and chose Freshdesk), tell me about the\u00a0differences?<\/p> Thanks for your help.<\/p>","url":"\/getting-started-11331\/freshdesk-versus-salesforce-22419?postid=56579#post56579","creationDate":"2021-10-06T09:50:30+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":1650,"id":22419,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11331,"isIdeation":false,"url":"\/getting-started-11331","title":"Getting Started","description":"Using Freshdesk"},"url":"\/getting-started-11331\/freshdesk-versus-salesforce-22419","title":"Freshdesk versus Salesforce?","lastPost":{"id":69068,"author":{"id":31197,"url":"\/members\/manns-31197","name":"manns","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/a2f10ddf-d275-4ad0-967c-616c0f248155.png","userTitle":"Featured Influencer","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":7},"content":" We moved from Salesforce to Freshservice, and all I can say is that if you are not using the extensive capability of salesforce then you are throwing money away. I am a huge fan of the user friendly interfaces of the Freshworks Products. Not just from an Agent standpoint but also from an Administrator standpoint.<\/p>\t Hope that helps :)<\/p>\t<\/div><\/content-quote> Thanks We moved from Salesforce to Freshservice, and all I can say is that if you are not using the extensive capability of salesforce then you are throwing money away. I am a huge fan of the user friendly interfaces of the Freshworks Products. Not just from an Agent standpoint but also from an Administrator standpoint.<\/p>\t Hope that helps :)<\/p>\t<\/div><\/content-quote> Thanks Hi all, this isn\u2019t an opportunity to pan Salesforce but rather that I\u2019ve a customer who uses Salesforce and is looking for alternatives.<\/p> What can you, as a customer that has moved from Salesforce to Freshdesk (or considered both and chose Freshdesk), tell me about the\u00a0differences?<\/p> Thanks for your help.<\/p>","url":"\/getting-started-11331\/freshdesk-versus-salesforce-22419?postid=56579#post56579","creationDate":"2021-10-06T09:50:30+0000","relativeCreationDate":"1 year ago"},"numberOfViews":40,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"69068"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"6da96fa0e277a3c277232ca50bb50d8493f25072","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
we use Freshdesk in German and can see the messages in the window\u00a0\u201cWhat\u2019s new in Freshdesk\u201d in the upper right corner in German as well. But it seems that there was no update on the latest release notes since August 2021. When I switch the agent\u2019s language to English I can see much more news, the latest one is of Oct. 18, 2022). Could you please update the German translations for such release messages as well or, if not possible, disable German release notes in the German language setup and show the English news instead?\u00a0<\/p> Thanks.<\/p>","url":"\/getting-started-11331\/what-s-new-in-freshdesk-window-german-translation-not-up-to-date-26398?postid=68020#post68020","creationDate":"2022-10-18T12:02:28+0000","relativeCreationDate":"9 months ago"},"isTopicUnread":true,"privateId":3518,"id":26398,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11331,"isIdeation":false,"url":"\/getting-started-11331","title":"Getting Started","description":"Using Freshdesk"},"url":"\/getting-started-11331\/what-s-new-in-freshdesk-window-german-translation-not-up-to-date-26398","title":"//m.teammarx.com/community/\"What's new in Freshdesk\" window - German translation not up to date","lastPost":{"id":68020,"author":{"id":37038,"url":"\/members\/hooperman-37038","name":"Hooperman","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":" Hi there,<\/p> we use Freshdesk in German and can see the messages in the window\u00a0\u201cWhat\u2019s new in Freshdesk\u201d in the upper right corner in German as well. But it seems that there was no update on the latest release notes since August 2021. When I switch the agent\u2019s language to English I can see much more news, the latest one is of Oct. 18, 2022). Could you please update the German translations for such release messages as well or, if not possible, disable German release notes in the German language setup and show the English news instead?\u00a0<\/p> Thanks.<\/p>","url":"\/getting-started-11331\/what-s-new-in-freshdesk-window-german-translation-not-up-to-date-26398?postid=68020#post68020","creationDate":"2022-10-18T12:02:28+0000","relativeCreationDate":"9 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":68020,"author":{"id":37038,"url":"\/members\/hooperman-37038","name":"Hooperman","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":" Hi there,<\/p> we use Freshdesk in German and can see the messages in the window\u00a0\u201cWhat\u2019s new in Freshdesk\u201d in the upper right corner in German as well. But it seems that there was no update on the latest release notes since August 2021. When I switch the agent\u2019s language to English I can see much more news, the latest one is of Oct. 18, 2022). Could you please update the German translations for such release messages as well or, if not possible, disable German release notes in the German language setup and show the English news instead?\u00a0<\/p> Thanks.<\/p>","url":"\/getting-started-11331\/what-s-new-in-freshdesk-window-german-translation-not-up-to-date-26398?postid=68020#post68020","creationDate":"2022-10-18T12:02:28+0000","relativeCreationDate":"9 months ago"},"numberOfViews":13,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"68020"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"6da96fa0e277a3c277232ca50bb50d8493f25072","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
\u00a0<\/p> A while ago, we noticed that a Freshdesk account was automatically created for an external supplier that had been CC'd in a ticket by a customer. The account creation was triggered by his e-mail response. After reading stop account auto creation<\/a>\u00a0and reaching out to Freshdesk support, I have concluded that this is expected behavior by design.<\/p> However, I'm wondering, is automatically storing personal data (name and e-mail) for a customer's external supplier<\/strong> GDPR compliant?<\/p> If I look at the legal text found in the EU journal, chapter II, article 5<\/a>, six\u00a0possible grounds for lawfully processing\u00a0personal data are listed, of which at least one should apply. To summarise:\u00a0<\/p> I'm not sure which of these points would apply when automatically storing data of an external supplier.<\/p> I was wondering what your thoughts are on this?<\/p> \u00a0<\/p> Best regards,<\/p> \u00a0<\/p> Huib<\/p>","url":"\/getting-started-11331\/automatic-account-creation-and-gdpr-compliancy-23966?postid=61895#post61895","creationDate":"2022-04-11T08:25:24+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":2378,"id":23966,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11331,"isIdeation":false,"url":"\/getting-started-11331","title":"Getting Started","description":"Using Freshdesk"},"url":"\/getting-started-11331\/automatic-account-creation-and-gdpr-compliancy-23966","title":"Automatic account creation and GDPR compliancy","lastPost":{"id":67479,"author":{"id":38966,"url":"\/members\/jensen8468-38966","name":"Jensen8468","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" Hello,<\/p>\t \u00a0<\/p>\t A while ago, we noticed that a Freshdesk account was automatically created for an external supplier that had been CC'd in a ticket by a customer. The account creation was triggered by his e-mail response. After reading stop account auto creation<\/a>\u00a0and reaching out to Freshdesk support, I have concluded that this is expected behavior by design.<\/p>\t However, I'm wondering, is automatically storing personal data (name and e-mail) for a customer's external supplier<\/strong> GDPR compliant?<\/p>\t If I look at the legal text found in the EU journal, chapter II, article 5<\/a>, six\u00a0possible grounds for lawfully processing\u00a0personal data are listed, of which at least one should apply. To summarise:\u00a0<\/p>\t I'm not sure which of these points would apply when automatically storing data of an external supplier.<\/p>\t I was wondering what your thoughts are on this?<\/p>\t \u00a0<\/p>\t Best regards,<\/p>\t \u00a0<\/p>\t Huib<\/p>\t<\/div><\/content-quote> Don\u2019t know the exact method of doing it. But we recently hired an expert for the account creation of\u00a0network cable installation<\/a>. And he did it. As yesterday we I asked from him about it. he was explaining it but I was not understanding. He simple answer me to do it from watching video from youtube.<\/p>","url":"\/getting-started-11331\/automatic-account-creation-and-gdpr-compliancy-23966?postid=67479#post67479","creationDate":"2022-10-03T09:55:57+0000","relativeCreationDate":"10 months ago"},"lastReply":{"id":67479,"author":{"id":38966,"url":"\/members\/jensen8468-38966","name":"Jensen8468","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" Hello,<\/p>\t \u00a0<\/p>\t A while ago, we noticed that a Freshdesk account was automatically created for an external supplier that had been CC'd in a ticket by a customer. The account creation was triggered by his e-mail response. After reading stop account auto creation<\/a>\u00a0and reaching out to Freshdesk support, I have concluded that this is expected behavior by design.<\/p>\t However, I'm wondering, is automatically storing personal data (name and e-mail) for a customer's external supplier<\/strong> GDPR compliant?<\/p>\t If I look at the legal text found in the EU journal, chapter II, article 5<\/a>, six\u00a0possible grounds for lawfully processing\u00a0personal data are listed, of which at least one should apply. To summarise:\u00a0<\/p>\t I'm not sure which of these points would apply when automatically storing data of an external supplier.<\/p>\t I was wondering what your thoughts are on this?<\/p>\t \u00a0<\/p>\t Best regards,<\/p>\t \u00a0<\/p>\t Huib<\/p>\t<\/div><\/content-quote> Don\u2019t know the exact method of doing it. But we recently hired an expert for the account creation of\u00a0network cable installation<\/a>. And he did it. As yesterday we I asked from him about it. he was explaining it but I was not understanding. He simple answer me to do it from watching video from youtube.<\/p>","url":"\/getting-started-11331\/automatic-account-creation-and-gdpr-compliancy-23966?postid=67479#post67479","creationDate":"2022-10-03T09:55:57+0000","relativeCreationDate":"10 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":2,"relevantPost":{"id":61895,"author":{"id":35900,"url":"\/members\/huib-35900","name":"Huib","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hello,<\/p> \u00a0<\/p> A while ago, we noticed that a Freshdesk account was automatically created for an external supplier that had been CC'd in a ticket by a customer. The account creation was triggered by his e-mail response. After reading stop account auto creation<\/a>\u00a0and reaching out to Freshdesk support, I have concluded that this is expected behavior by design.<\/p> \u00a0<\/p>","url":"\/getting-started-11331\/freshdesk-features-needs-improvement-25987?postid=67203#post67203","creationDate":"2022-09-26T12:06:15+0000","relativeCreationDate":"10 months ago"},"isTopicUnread":true,"privateId":3331,"id":25987,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11331,"isIdeation":false,"url":"\/getting-started-11331","title":"Getting Started","description":"Using Freshdesk"},"url":"\/getting-started-11331\/freshdesk-features-needs-improvement-25987","title":"Freshdesk features needs improvement","lastPost":{"id":67203,"author":{"id":38011,"url":"\/members\/aalexa-38011","name":"aalexa","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/f6b40e5a-2179-4d9e-b41a-8a543974d606.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" I cannot select all companies or contacts and to bulk action anything else but delete those. \u00a0<\/p>","url":"\/getting-started-11331\/freshdesk-features-needs-improvement-25987?postid=67203#post67203","creationDate":"2022-09-26T12:06:15+0000","relativeCreationDate":"10 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":67203,"author":{"id":38011,"url":"\/members\/aalexa-38011","name":"aalexa","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/f6b40e5a-2179-4d9e-b41a-8a543974d606.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" I cannot select all companies or contacts and to bulk action anything else but delete those. \u00a0<\/p>","url":"\/getting-started-11331\/freshdesk-features-needs-improvement-25987?postid=67203#post67203","creationDate":"2022-09-26T12:06:15+0000","relativeCreationDate":"10 months ago"},"numberOfViews":11,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"67203"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"6da96fa0e277a3c277232ca50bb50d8493f25072","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
\u00a0<\/p>","url":"\/getting-started-11331\/privacy-25975?postid=67172#post67172","creationDate":"2022-09-23T17:27:04+0000","relativeCreationDate":"10 months ago"},"isTopicUnread":true,"privateId":3322,"id":25975,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11331,"isIdeation":false,"url":"\/getting-started-11331","title":"Getting Started","description":"Using Freshdesk"},"url":"\/getting-started-11331\/privacy-25975","title":"Privacy","lastPost":{"id":67176,"author":{"id":34208,"url":"\/members\/pooja-bernice-34208","name":"Pooja Bernice","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/48916d02-f7e8-4d21-89b8-6eb9869159a0.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":5},"content":" Hi Welcome to the Freshworks Community!<\/p> I understand you want tickets to be viewed only by your VP, there is no current way to make tickets private, but we do provide an option to scope your tickets based on the Groups that your agents are a part of, please visit the following link -<\/p> \u00a0<\/p> Hi \u00a0<\/p> Yes the Community as of today, has its separate login- you can use a Google\/ Linkedin SSO option if you like. So what you\u2019re facing is expected.<\/p> \u00a0<\/p> Please let me know if you have any other questions whatsoever. Cheers<\/p>","url":"\/getting-started-11331\/log-in-to-freshworks-community-and-freshdesk-support-25327?postid=65573#post65573","creationDate":"2022-08-16T07:37:56+0000","relativeCreationDate":"11 months ago"},"lastReply":{"id":65573,"author":{"id":31987,"url":"\/members\/arvind-ramamurti-31987","name":"Arvind Ramamurti","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":5},"content":" Hi \u00a0<\/p> Yes the Community as of today, has its separate login- you can use a Google\/ Linkedin SSO option if you like. So what you\u2019re facing is expected.<\/p> \u00a0<\/p> Please let me know if you have any other questions whatsoever. Cheers<\/p>","url":"\/getting-started-11331\/log-in-to-freshworks-community-and-freshdesk-support-25327?postid=65573#post65573","creationDate":"2022-08-16T07:37:56+0000","relativeCreationDate":"11 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":2,"relevantPost":{"id":65519,"author":{"id":37990,"url":"\/members\/stephmao-37990","name":"StephMao","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/8fed3cce-b043-4bb2-bdab-c74bb7e763f6.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hello, is the login credentials\u00a0different for Freshworks Community and Freshdesk Support? When I\u2019m logged into Freshdesk Support I\u2019m not automatically logged into Freshworks Community, is that expected?<\/p>","url":"\/getting-started-11331\/log-in-to-freshworks-community-and-freshdesk-support-25327?postid=65519#post65519","creationDate":"2022-08-12T21:18:08+0000","relativeCreationDate":"11 months ago"},"numberOfViews":21,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"65573"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"6da96fa0e277a3c277232ca50bb50d8493f25072","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
thank you,<\/p> Roger Leenders<\/p>","url":"\/getting-started-11331\/multiple-agents-with-same-email-address-24949?postid=64607#post64607","creationDate":"2022-07-14T14:49:38+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":2830,"id":24949,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11331,"isIdeation":false,"url":"\/getting-started-11331","title":"Getting Started","description":"Using Freshdesk"},"url":"\/getting-started-11331\/multiple-agents-with-same-email-address-24949","title":"multiple agents with same email address","lastPost":{"id":64632,"author":{"id":37540,"url":"\/members\/aishvarya-37540","name":"Aishvarya","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/bb35eebc-fd15-4f37-885f-1720903797fb.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":5},"content":" Hi Roger,<\/span><\/p> \u00a0<\/p> Greetings from the Freshworks community!<\/p> \u00a0<\/p> We understand your requirements but unfortunately, this is not possible in Freshdesk, at the moment. An agent email address is a unique parameter and hence an agent can be associated with only one email address. If you would like to assign different tickets to different agents, we would recommend you purchase extra agent licenses to achieve the usecase. Here\u2019s our pricing page for your reference - <\/span>https:\/\/freshdesk.com\/pricing<\/u><\/a><\/p> \u00a0<\/p> Cheers,<\/span><\/p> Aishvarya.<\/span><\/p>","url":"\/getting-started-11331\/multiple-agents-with-same-email-address-24949?postid=64632#post64632","creationDate":"2022-07-15T10:20:48+0000","relativeCreationDate":"1 year ago"},"lastReply":{"id":64632,"author":{"id":37540,"url":"\/members\/aishvarya-37540","name":"Aishvarya","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/bb35eebc-fd15-4f37-885f-1720903797fb.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":5},"content":" Hi Roger,<\/span><\/p> \u00a0<\/p> Greetings from the Freshworks community!<\/p> \u00a0<\/p> We understand your requirements but unfortunately, this is not possible in Freshdesk, at the moment. An agent email address is a unique parameter and hence an agent can be associated with only one email address. If you would like to assign different tickets to different agents, we would recommend you purchase extra agent licenses to achieve the usecase. Here\u2019s our pricing page for your reference - <\/span>https:\/\/freshdesk.com\/pricing<\/u><\/a><\/p> \u00a0<\/p> Cheers,<\/span><\/p> Aishvarya.<\/span><\/p>","url":"\/getting-started-11331\/multiple-agents-with-same-email-address-24949?postid=64632#post64632","creationDate":"2022-07-15T10:20:48+0000","relativeCreationDate":"1 year ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":3,"relevantPost":{"id":64607,"author":{"id":37625,"url":"\/members\/scubaro-37625","name":"scubaro","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hi, I have a setup where multiple agents are all using the same project email address. Still, we do want to make a distinction between the agents and assign tickets to specific agents. However, it seems that every agent needs to have a separate email address inside Freshdesk. Is there a way to solve this and use the same email address for multiple agents?<\/p> thank you,<\/p> Roger Leenders<\/p>","url":"\/getting-started-11331\/multiple-agents-with-same-email-address-24949?postid=64607#post64607","creationDate":"2022-07-14T14:49:38+0000","relativeCreationDate":"1 year ago"},"numberOfViews":110,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"64632"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"6da96fa0e277a3c277232ca50bb50d8493f25072","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
see my website here is link and suggest me the best option thanks.<\/p> https:\/\/checkmylock.com\/<\/a><\/p>","url":"\/getting-started-11331\/i-need-a-customer-services-support-for-my-business-21494?postid=54271#post54271","creationDate":"2021-07-01T07:21:15+0000","relativeCreationDate":"2 years ago"},"isTopicUnread":true,"privateId":17716,"id":21494,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11331,"isIdeation":false,"url":"\/getting-started-11331","title":"Getting Started","description":"Using Freshdesk"},"url":"\/getting-started-11331\/i-need-a-customer-services-support-for-my-business-21494","title":"i need a customer services support for my business","lastPost":{"id":63920,"author":{"id":37284,"url":"\/members\/jameseva-37284","name":"jameseva","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/877eb7bb-9011-487b-bd56-56748672df97.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" hello, recently i am launching my own small business which is based on home security. and i created a website which i enter all the information of my services which i provide to my client so suggest me can i hired a customer support team which managed my work or not.\u00a0<\/p>\t see my website here is link and suggest me the best option thanks.<\/p>\t https:\/\/checkmylock.com\/<\/a><\/p>\t<\/div><\/content-quote> You can also check my website for more ideas. My website is also related to yours. Maybe it will help you to improve your site and business.\u00a0<\/p> here is the link:\u00a0https:\/\/modapkking.com\/<\/a><\/p>","url":"\/getting-started-11331\/i-need-a-customer-services-support-for-my-business-21494?postid=63920#post63920","creationDate":"2022-06-21T06:11:15+0000","relativeCreationDate":"1 year ago"},"lastReply":{"id":63920,"author":{"id":37284,"url":"\/members\/jameseva-37284","name":"jameseva","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/877eb7bb-9011-487b-bd56-56748672df97.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" hello, recently i am launching my own small business which is based on home security. and i created a website which i enter all the information of my services which i provide to my client so suggest me can i hired a customer support team which managed my work or not.\u00a0<\/p>\t see my website here is link and suggest me the best option thanks.<\/p>\t https:\/\/checkmylock.com\/<\/a><\/p>\t<\/div><\/content-quote> You can also check my website for more ideas. My website is also related to yours. Maybe it will help you to improve your site and business.\u00a0<\/p> here is the link:\u00a0https:\/\/modapkking.com\/<\/a><\/p>","url":"\/getting-started-11331\/i-need-a-customer-services-support-for-my-business-21494?postid=63920#post63920","creationDate":"2022-06-21T06:11:15+0000","relativeCreationDate":"1 year ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":0,"relevantPost":{"id":54271,"author":{"id":31768,"url":"\/members\/donnap1-31768","name":"DonnaP1","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9006e4fc-b7fb-48f4-82e3-c5e43c874029.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" hello, recently i am launching my own small business which is based on home security. and i created a website which i enter all the information of my services which i provide to my client so suggest me can i hired a customer support team which managed my work or not.\u00a0<\/p> see my website here is link and suggest me the best option thanks.<\/p> Is there a sense in which they can be assigned to agents, or are they immutably associated with the agent who created them?<\/p>","url":"\/getting-started-11331\/managing-to-do-s-across-contacts-24601?postid=63802#post63802","creationDate":"2022-06-16T13:02:13+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":2675,"id":24601,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11331,"isIdeation":false,"url":"\/getting-started-11331","title":"Getting Started","description":"Using Freshdesk"},"url":"\/getting-started-11331\/managing-to-do-s-across-contacts-24601","title":"Managing To-Do's across contacts","lastPost":{"id":63802,"author":{"id":36178,"url":"\/members\/scibruce-36178","name":"SciBruce","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":" I haven\u2019t been able to find much information about the To-do\u2019s you can add on Contacts.\u00a0 (A certain amount about of info about those on Tickets is available.) Without going to each individual contact, how can I find out what incomplete To-do\u2019s remain associated with Contacts?\u00a0 Both \u201cmy own\u201d and as an admin across all agents.<\/p> Is there a sense in which they can be assigned to agents, or are they immutably associated with the agent who created them?<\/p>","url":"\/getting-started-11331\/managing-to-do-s-across-contacts-24601?postid=63802#post63802","creationDate":"2022-06-16T13:02:13+0000","relativeCreationDate":"1 year ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":63802,"author":{"id":36178,"url":"\/members\/scibruce-36178","name":"SciBruce","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":" I haven\u2019t been able to find much information about the To-do\u2019s you can add on Contacts.\u00a0 (A certain amount about of info about those on Tickets is available.) Without going to each individual contact, how can I find out what incomplete To-do\u2019s remain associated with Contacts?\u00a0 Both \u201cmy own\u201d and as an admin across all agents.<\/p> Is there a sense in which they can be assigned to agents, or are they immutably associated with the agent who created them?<\/p>","url":"\/getting-started-11331\/managing-to-do-s-across-contacts-24601?postid=63802#post63802","creationDate":"2022-06-16T13:02:13+0000","relativeCreationDate":"1 year ago"},"numberOfViews":15,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"63802"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"6da96fa0e277a3c277232ca50bb50d8493f25072","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
\u00a0<\/p> I\u2019ve been\u00a0experiencing problems while logging in to FreshDesk via Firefox (\u00a099.0.1 ). When my agent tries to login it just reloads the login page. No problems occur when logging in with Edge.<\/p> \u00a0<\/p> Here\u2019s what I tried to solve the problem:<\/p> Deleting Cookies and History (did not help)<\/p> complete new installation of Firefox (worked\u00a0for 24 h)<\/p> Changing the role of the agent (worked for 24 h)<\/p> \u00a0<\/p> Here\u2019s the real mystery: We have a Log-in-again-after-24-hours-policy in FreshDesk. 24 hours after Using the \u201cChange role\u201d way we experienced the same problems again.<\/p> But changing the role did not help us this time.<\/p> Resetting the password did not help, either.<\/p> Of course deleting cookies and history neither.<\/p> But this time it was not just a reload of the login page but we got this:<\/p> \u00a0<\/p> First this screen<\/p> And when we tried to login with the correct password<\/p> \u00a0<\/p> Is there anyone out there experiencing the same problems or can give me any idea what to try next?\u00a0<\/p> Thank you in advance!<\/p> \u00a0<\/p> Ulf<\/p>","url":"\/getting-started-11331\/login-to-freshdesk-support-desk-doesn-t-work-with-firefox-24091?postid=62211#post62211","creationDate":"2022-04-26T10:31:31+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":2438,"id":24091,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11331,"isIdeation":false,"url":"\/getting-started-11331","title":"Getting Started","description":"Using Freshdesk"},"url":"\/getting-started-11331\/login-to-freshdesk-support-desk-doesn-t-work-with-firefox-24091","title":"Login to FreshDesk Support Desk doesn't work with Firefox","lastPost":{"id":62361,"author":{"id":34208,"url":"\/members\/pooja-bernice-34208","name":"Pooja Bernice","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/48916d02-f7e8-4d21-89b8-6eb9869159a0.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":5},"content":" Hi I see you are facing login issues with the Firefox browser. As far as we\u2019ve seen, this could be a platform specific login error. Can you please DM us the .har file of the login so that we can check this further from our end?<\/span><\/p> You can refer to the video attached below on how you can extract the .har file from your browser and you can use any of the browser plugins to record your screen.<\/span><\/p> https:\/\/share.vidyard.com\/watch\/vBkrc3GycFrPJqn1L2ewxx<\/span><\/a>\u00a0<\/span><\/p> Added to this, please try to clear your cache and cookies and reset your agent\u2019s password again. If it still doesn\u2019t help, let us know, we will look into this for you.<\/span><\/p> Cheers!<\/span><\/p>","url":"\/getting-started-11331\/login-to-freshdesk-support-desk-doesn-t-work-with-firefox-24091?postid=62361#post62361","creationDate":"2022-05-03T23:15:36+0000","relativeCreationDate":"1 year ago"},"lastReply":{"id":62361,"author":{"id":34208,"url":"\/members\/pooja-bernice-34208","name":"Pooja Bernice","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/48916d02-f7e8-4d21-89b8-6eb9869159a0.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":5},"content":" Hi I see you are facing login issues with the Firefox browser. As far as we\u2019ve seen, this could be a platform specific login error. Can you please DM us the .har file of the login so that we can check this further from our end?<\/span><\/p> \u00a0<\/p> We are planning to implement a support tool like Freshdesk. We need such extension where we can register the support contract and its recurring period for invoicing. When contract is expiring we want to warn automatically our customer about the expiration.<\/p> I found some extensions in Freshdesk Support Desk but not like this. Could anybody help me if there is such extension or feature in any Freshworks product?<\/p> \u00a0<\/p> Thank you for any help in advance,<\/p> Gabor.<\/p>","url":"\/getting-started-11331\/warn-clients-when-contracted-period-is-expiring-24041?postid=62091#post62091","creationDate":"2022-04-21T14:12:20+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":2413,"id":24041,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11331,"isIdeation":false,"url":"\/getting-started-11331","title":"Getting Started","description":"Using Freshdesk"},"url":"\/getting-started-11331\/warn-clients-when-contracted-period-is-expiring-24041","title":"Warn clients when contracted period is expiring","lastPost":{"id":62091,"author":{"id":36141,"url":"\/members\/gszeles-36141","name":"gszeles","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Dear Community,<\/p> \u00a0<\/p> We are planning to implement a support tool like Freshdesk. We need such extension where we can register the support contract and its recurring period for invoicing. When contract is expiring we want to warn automatically our customer about the expiration.<\/p> I found some extensions in Freshdesk Support Desk but not like this. Could anybody help me if there is such extension or feature in any Freshworks product?<\/p> \u00a0<\/p> Thank you for any help in advance,<\/p> Gabor.<\/p>","url":"\/getting-started-11331\/warn-clients-when-contracted-period-is-expiring-24041?postid=62091#post62091","creationDate":"2022-04-21T14:12:20+0000","relativeCreationDate":"1 year ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":1,"relevantPost":{"id":62091,"author":{"id":36141,"url":"\/members\/gszeles-36141","name":"gszeles","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Dear Community,<\/p> \u00a0<\/p> We are planning to implement a support tool like Freshdesk. We need such extension where we can register the support contract and its recurring period for invoicing. When contract is expiring we want to warn automatically our customer about the expiration.<\/p> I found some extensions in Freshdesk Support Desk but not like this. Could anybody help me if there is such extension or feature in any Freshworks product?<\/p> \u00a0<\/p> Thank you for any help in advance,<\/p> Gabor.<\/p>","url":"\/getting-started-11331\/warn-clients-when-contracted-period-is-expiring-24041?postid=62091#post62091","creationDate":"2022-04-21T14:12:20+0000","relativeCreationDate":"1 year ago"},"numberOfViews":9,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"62091"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"6da96fa0e277a3c277232ca50bb50d8493f25072","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Are there plans to upgrade the Apache version on Freshdesk instances to the latest version? There are outstanding CVEs on the current version that is being reported from our instance of Freshdesk (which is version\u00a02.4.29).<\/p> \u00a0<\/p> Best,<\/p> Vlad<\/p> \u00a0<\/p>","url":"\/getting-started-11331\/upgrade-apache-24017?postid=62043#post62043","creationDate":"2022-04-19T15:05:28+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":2398,"id":24017,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11331,"isIdeation":false,"url":"\/getting-started-11331","title":"Getting Started","description":"Using Freshdesk"},"url":"\/getting-started-11331\/upgrade-apache-24017","title":"Upgrade Apache?","lastPost":{"id":62043,"author":{"id":34235,"url":"\/members\/vtrofimov-34235","name":"vtrofimov","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/cebbf7ff-f391-40e9-9fb7-8c3c8f2ffbf3.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hello!<\/p> Are there plans to upgrade the Apache version on Freshdesk instances to the latest version? There are outstanding CVEs on the current version that is being reported from our instance of Freshdesk (which is version\u00a02.4.29).<\/p> \u00a0<\/p> Best,<\/p> Vlad<\/p> \u00a0<\/p>","url":"\/getting-started-11331\/upgrade-apache-24017?postid=62043#post62043","creationDate":"2022-04-19T15:05:28+0000","relativeCreationDate":"1 year ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":62043,"author":{"id":34235,"url":"\/members\/vtrofimov-34235","name":"vtrofimov","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/cebbf7ff-f391-40e9-9fb7-8c3c8f2ffbf3.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hello!<\/p> Are there plans to upgrade the Apache version on Freshdesk instances to the latest version? There are outstanding CVEs on the current version that is being reported from our instance of Freshdesk (which is version\u00a02.4.29).<\/p> \u00a0<\/p> Best,<\/p> Vlad<\/p> \u00a0<\/p>","url":"\/getting-started-11331\/upgrade-apache-24017?postid=62043#post62043","creationDate":"2022-04-19T15:05:28+0000","relativeCreationDate":"1 year ago"},"numberOfViews":6,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"62043"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"6da96fa0e277a3c277232ca50bb50d8493f25072","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
\u00a0<\/p> I\u2019m looking for assistance to resolve a login issue. When attempting to login with an occasional agent using a password I created(not SSO) I receive the\u00a0error \u201cThis page isn\u2019t working right now. URL redirected you too many times.\u201d I have no problem when using a Full time agent using SSO.\u00a0Please let me know what might be causing the issue.<\/p> \u00a0<\/p> Thank you,<\/p> Jonathan<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/getting-started-11331\/help-local-occasional-agent-unable-to-login-because-we-have-been-redirected-too-many-times-22221?postid=56043#post56043","creationDate":"2021-09-14T23:20:53+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":1546,"id":22221,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11331,"isIdeation":false,"url":"\/getting-started-11331","title":"Getting Started","description":"Using Freshdesk"},"url":"\/getting-started-11331\/help-local-occasional-agent-unable-to-login-because-we-have-been-redirected-too-many-times-22221","title":"Help - Local occasional agent unable to login because we have been redirected too many times","lastPost":{"id":58875,"author":{"id":19495,"url":"\/members\/hemanth-ramya-19495","name":"hemanth.ramya","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/0727848d-a393-4177-98be-eeb2c9326563.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":5},"content":" That\u2019s unfortunate, We have DM\u2019ed you requesting your account details, kindly respond back to take this up further.<\/p> \u00a0<\/p> Thank you,<\/p>","url":"\/getting-started-11331\/help-local-occasional-agent-unable-to-login-because-we-have-been-redirected-too-many-times-22221?postid=58875#post58875","creationDate":"2022-01-26T11:47:23+0000","relativeCreationDate":"1 year ago"},"lastReply":{"id":58875,"author":{"id":19495,"url":"\/members\/hemanth-ramya-19495","name":"hemanth.ramya","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/0727848d-a393-4177-98be-eeb2c9326563.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":5},"content":" That\u2019s unfortunate, We have DM\u2019ed you requesting your account details, kindly respond back to take this up further.<\/p> \u00a0<\/p> Thank you,<\/p>","url":"\/getting-started-11331\/help-local-occasional-agent-unable-to-login-because-we-have-been-redirected-too-many-times-22221?postid=58875#post58875","creationDate":"2022-01-26T11:47:23+0000","relativeCreationDate":"1 year ago"},"numberOfUnreadReplies":0,"numberOfReplies":9,"numberOfLikes":0,"relevantPost":{"id":56043,"author":{"id":32898,"url":"\/members\/jonathan-martinpna-32898","name":"Jonathan.MartinPNA","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":" Hello,<\/p> \u00a0<\/p> I\u2019m looking for assistance to resolve a login issue. When attempting to login with an occasional agent using a password I created(not SSO) I receive the\u00a0error \u201cThis page isn\u2019t working right now. URL redirected you too many times.\u201d I have no problem when using a Full time agent using SSO.\u00a0Please let me know what might be causing the issue.<\/p> \u00a0<\/p> Thank you,<\/p> Jonathan<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/getting-started-11331\/help-local-occasional-agent-unable-to-login-because-we-have-been-redirected-too-many-times-22221?postid=56043#post56043","creationDate":"2021-09-14T23:20:53+0000","relativeCreationDate":"1 year ago"},"numberOfViews":574,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"58875"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"6da96fa0e277a3c277232ca50bb50d8493f25072","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
https:\/\/support.freshdesk.com\/support\/discussions\/topics\/50000003204<\/a> - this looks like the FD forum software we have.\u00a0<\/p> \u00a0<\/p>","url":"\/getting-started-11331\/is-this-freshdesk-s-forum-software-23273?postid=58739#post58739","creationDate":"2022-01-19T22:11:25+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":2053,"id":23273,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11331,"isIdeation":false,"url":"\/getting-started-11331","title":"Getting Started","description":"Using Freshdesk"},"url":"\/getting-started-11331\/is-this-freshdesk-s-forum-software-23273","title":"Is this FreshDesk's Forum Software?","lastPost":{"id":58782,"author":{"id":30947,"url":"\/members\/riaz-30947","name":"Riaz","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":4},"content":" Hello I\u2019m afraid this is a separate platform altogether (by inSided<\/a>) that we use to power the Refresh Community, allowing you & other members to connect with us and each other. Discussions that happen on this platform feed back to our product & technical teams, as necessary, but ultimately serves for a peer-to-peer engagement\u00a0(so if you\u2019re looking to pass on an idea to our teams, or ask a question, this is the place.)<\/p> \u00a0<\/p> Freshdesk, of course, has its own forum module that is embedded within the product and serves alongside your other assets and channels, tying it to the existing functionality of the Freshworks platform (from converting topics to tickets, vice-versa, its automations & more.)<\/p> Does this help answer your question?\u00a0Were you looking to find a way to manage your own org\u2019s feature requests, ideas, user feedback etc.?<\/p>","url":"\/getting-started-11331\/is-this-freshdesk-s-forum-software-23273?postid=58782#post58782","creationDate":"2022-01-21T08:07:38+0000","relativeCreationDate":"1 year ago"},"lastReply":{"id":58782,"author":{"id":30947,"url":"\/members\/riaz-30947","name":"Riaz","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":4},"content":" Hello I\u2019m afraid this is a separate platform altogether (by inSided<\/a>) that we use to power the Refresh Community, allowing you & other members to connect with us and each other. Discussions that happen on this platform feed back to our product & technical teams, as necessary, but ultimately serves for a peer-to-peer engagement\u00a0(so if you\u2019re looking to pass on an idea to our teams, or ask a question, this is the place.)<\/p> \u00a0<\/p> Freshdesk, of course, has its own forum module that is embedded within the product and serves alongside your other assets and channels, tying it to the existing functionality of the Freshworks platform (from converting topics to tickets, vice-versa, its automations & more.)<\/p> Does this help answer your question?\u00a0Were you looking to find a way to manage your own org\u2019s feature requests, ideas, user feedback etc.?<\/p>","url":"\/getting-started-11331\/is-this-freshdesk-s-forum-software-23273?postid=58782#post58782","creationDate":"2022-01-21T08:07:38+0000","relativeCreationDate":"1 year ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":58739,"author":{"id":34615,"url":"\/members\/rick-f-34615","name":"Rick F","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/f6597aa5-0ec0-4229-8d25-dc909e8bddc3.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" I was searching to find the best way to manage feature requests and bumped into this thread:\u00a0<\/p> Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.![\"\ud83d\udccc\"](\"https:\/\/cdn.jsdelivr.net\/emojione\/assets\/png\/1f4cc.png?v=2.2.7\"\/ "\\":pushpin:\\"")
Generative AI\u2019s impact on customer service and support<\/p> Quick demo on leveraging AI for enhanced customer service functions<\/p> Q&A session<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section> Understand how Generative AI is transforming customer service<\/p> Discover how AI enhances self-service and delivers quick resolutions, freeing up agent time<\/p> Explore Freshworks' newly launched Freddy AI, powered by Generative AI, for automating repetitive tasks and maximising productivity<\/p>\u00a0 Learn how Freddy AI enables proactive issue identification and timely decision-making for business\u00a0growth<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>![\"\ud83d\udc49\ud83c\udffd\"](\"https:\/\/cdn.jsdelivr.net\/emojione\/assets\/png\/1f449-1f3fd.png?v=2.2.7\"\/ "\\":point_right_tone3:\\"")
\u00a0RSVP NOW !!<\/strong><\/a><\/p>","author":{"id":43548,"url":"\/members\/kamakshi-v-43548","name":"Kamakshi V","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/e865e8ef-3f5e-4151-899f-7677e48d6699.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":3},"type":"Webinar","url":"https:\/\/community.freshworks.com\/events\/unleash-ai-cx-gets-more-personalized-predictive-and-optimized-227","image":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/125f6bf9-d0ed-43bb-be49-e160f57f0c14_thumb.jpg","location":"","startsAt":1691510400,"endsAt":1691514000,"contentType":"event","attendees":[],"attendeeCount":0,"isLoggedInUserAttendee":false,"createdAt":"1690397491"},"config":{"selectedTopic":{"id":227,"title":"Unleash AI: CX gets more Personalized, Predictive, and Optimized","content":" Generative AI\u2019s impact on customer service and support<\/p> Quick demo on leveraging AI for enhanced customer service functions<\/p> Q&A session<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section> Understand how Generative AI is transforming customer service<\/p> Discover how AI enhances self-service and delivers quick resolutions, freeing up agent time<\/p> Explore Freshworks' newly launched Freddy AI, powered by Generative AI, for automating repetitive tasks and maximising productivity<\/p>\u00a0 Learn how Freddy AI enables proactive issue identification and timely decision-making for business\u00a0growth<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>开始
27 Topics
![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/edfbbac5-63ce-4bc2-a548-e8d8098c97b0.png\")
<\/figure>![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/591e5d29-227d-4a74-9962-5613463414aa.png\")
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Welcome to Freshworks Community\u00a0\ud83d\ude42
Happy to have you on board! I am sharing the beginner's guide, which will walk you through the Freshdesk feature and How you can use the same easily by saving time. Some of the best practices shared on this link also contain a few productivity hacks as a bonus. I hope this E-book will help you.
Getting Started with Freshdesk Guide<\/strong>:\u00a0https:\/\/freshdesk.com\/resources\/ebooks\/getting-started-with-freshdesk-guide<\/span><\/a>
Here\u2019s to you
Vidya D<\/p>
Welcome to Freshworks Community\u00a0\ud83d\ude42
Happy to have you on board! I am sharing the beginner's guide, which will walk you through the Freshdesk feature and How you can use the same easily by saving time. Some of the best practices shared on this link also contain a few productivity hacks as a bonus. I hope this E-book will help you.
Getting Started with Freshdesk Guide<\/strong>:\u00a0https:\/\/freshdesk.com\/resources\/ebooks\/getting-started-with-freshdesk-guide<\/span><\/a>
Here\u2019s to you
Vidya D<\/p>
My company has the license with FreshDesk\u00a0and I must setting it, Basically we have several customers and would like to receive your advice.\u00a0
Is it convenient to have a portal per company?
if not, as I recommend splitting it.\u00a0<\/p>
im really appreciate any resource or suggestion.\u00a0<\/p>","url":"\/getting-started-11331\/setting-up-from-0-26926?postid=69434#post69434","creationDate":"2022-11-17T05:26:20+0000","relativeCreationDate":"8 months ago"},"isTopicUnread":true,"privateId":3775,"id":26926,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11331,"isIdeation":false,"url":"\/getting-started-11331","title":"Getting Started","description":"Using Freshdesk"},"url":"\/getting-started-11331\/setting-up-from-0-26926","title":"Setting Up from 0","lastPost":{"id":69434,"author":{"id":40157,"url":"\/members\/investigando-40157","name":"Investigando","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/607d3188-dbaa-4ed4-817b-06d5545b1b9e.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
My company has the license with FreshDesk\u00a0and I must setting it, Basically we have several customers and would like to receive your advice.\u00a0
Is it convenient to have a portal per company?
if not, as I recommend splitting it.\u00a0<\/p>
im really appreciate any resource or suggestion.\u00a0<\/p>","url":"\/getting-started-11331\/setting-up-from-0-26926?postid=69434#post69434","creationDate":"2022-11-17T05:26:20+0000","relativeCreationDate":"8 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":69434,"author":{"id":40157,"url":"\/members\/investigando-40157","name":"Investigando","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/607d3188-dbaa-4ed4-817b-06d5545b1b9e.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
My company has the license with FreshDesk\u00a0and I must setting it, Basically we have several customers and would like to receive your advice.\u00a0
Is it convenient to have a portal per company?
if not, as I recommend splitting it.\u00a0<\/p>
im really appreciate any resource or suggestion.\u00a0<\/p>","url":"\/getting-started-11331\/setting-up-from-0-26926?postid=69434#post69434","creationDate":"2022-11-17T05:26:20+0000","relativeCreationDate":"8 months ago"},"numberOfViews":8,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"69434"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"6da96fa0e277a3c277232ca50bb50d8493f25072","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
I can use only 4 filters for contacts which is not enough. The only filter that is there available for companies is Created nothinG else this also needs improving.
I cannot bulk email contacts the only option really that is there is to select all contacts or companies and to delete nothing else.
Also there is not flexibility in terms of what fields are visible or not on the contacts\/contacts main segment view.<\/p>![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/380daa77-b33a-441e-b2a8-769eb72d249d.png\")
<\/figure>
I can use only 4 filters for contacts which is not enough. The only filter that is there available for companies is Created nothinG else this also needs improving.
I cannot bulk email contacts the only option really that is there is to select all contacts or companies and to delete nothing else.
Also there is not flexibility in terms of what fields are visible or not on the contacts\/contacts main segment view.<\/p><\/figure>
I can use only 4 filters for contacts which is not enough. The only filter that is there available for companies is Created nothinG else this also needs improving.
I cannot bulk email contacts the only option really that is there is to select all contacts or companies and to delete nothing else.
Also there is not flexibility in terms of what fields are visible or not on the contacts\/contacts main segment view.<\/p><\/figure>![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/b75066aa-c637-49f3-afe1-8e27abb4e755.png\")
<\/figure>![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/6b9300e4-2ea4-4495-a60e-e5a27a26b9ee.png\")
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I started milling around and found this site.\u00a0 A lot more sophisticated functionality.\u00a0 Badges for end users for example, very visible upvoting (below example)<\/p>![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/ac9d7d58-809d-4c55-9237-0eb33f6e850f.png\")
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Functional","cookiepolicy.modal.level2":"Normal
Functional + analytics","cookiepolicy.modal.level3":"Complete
Functional + analytics + social media + embedded videos"}}}">
![Smooth talker [5]](https://uploads-us-west-2.insided.com/freshworks-en/attachment/f15ed3b9-d6e9-46d3-839c-3e944abedf19.png "Smooth talker [5]")
