Discover the game-changing impact of Generative AI<\/strong> on customer service in this power-packed webinar.<\/p> Here\u2019s what you need to know about the session -<\/p> Agenda -<\/strong><\/u><\/p> \u00a0<\/p> What areas we will delve into -<\/u><\/strong><\/p> \u00a0<\/p> Date - Aug 8, 2023<\/strong><\/p> Time - 9:00 AM PST | 9:30 PM IST<\/strong><\/p> Hello Everyone!<\/strong><\/p> Discover the game-changing impact of Generative AI<\/strong> on customer service in this power-packed webinar.<\/p> Here\u2019s what you need to know about the session -<\/p> Agenda -<\/strong><\/u><\/p> \u00a0<\/p> What areas we will delve into -<\/u><\/strong><\/p> \u00a0<\/p> Using Freshchat Hi If you are having issues with the API the best place to ask for assistance is the developer community forum. The API product team and developer support guys are very active on that and they are great. Plus lots of other developers happy to assist. Its a really good community.<\/p> https:\/\/community.freshworks.dev\/<\/a><\/p> \u00a0<\/p> \u00a0<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/chatbot-and-ai-11363\/troubleshooting-freshworks-api-integration-issues-31340?postid=79664#post79664","creationDate":"2023-06-30T09:42:01+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":79664,"author":{"id":30900,"url":"\/members\/robl-30900","name":"RobL","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/f432c0ea-2c99-40c4-81f4-b486a51798e9.png","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":" Hi If you are having issues with the API the best place to ask for assistance is the developer community forum. The API product team and developer support guys are very active on that and they are great. Plus lots of other developers happy to assist. Its a really good community.<\/p> https:\/\/community.freshworks.dev\/<\/a><\/p> \u00a0<\/p> \u00a0<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/chatbot-and-ai-11363\/troubleshooting-freshworks-api-integration-issues-31340?postid=79664#post79664","creationDate":"2023-06-30T09:42:01+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":2,"relevantPost":{"id":78698,"author":{"id":44045,"url":"\/members\/terry-n-mckellar-44045","name":"Terry N McKellar","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" I'm encountering issues with the Freshworks API integration on my website. Has anyone experienced similar challenges, and how did you overcome them? And also can Has anyone used Freshworks products to automate workflows and improve efficiency in the context of a file download website like FBReelDownload<\/a>?<\/p>","url":"\/chatbot-and-ai-11363\/troubleshooting-freshworks-api-integration-issues-31340?postid=78698#post78698","creationDate":"2023-06-07T11:09:27+0000","relativeCreationDate":"1 month ago"},"numberOfViews":14,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshchat-11321","categoryId":11321,"title":"Using Freshchat","metaRobots":"index, follow","type":0},"lastPostId":"79664"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"5a5d6eaf7c16aad1cb31bc882c698add71bc186c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
I have the following issue: we\u2019ve published a chatbot with a certain amount of flows which can be closed by the user himself. The session will be solved from that point and the chatbot will be shown minimized (so the user can still have acces to it anytime). I have the following issue: we\u2019ve published a chatbot with a certain amount of flows which can be closed by the user himself. The session will be solved from that point and the chatbot will be shown minimized (so the user can still have acces to it anytime). \u00a0<\/p> I would like to know how can I attach a contact from my database into a Bot conversation.\u00a0<\/p> For example, If one person choose \u201cSolvi\u201d option, I want to reply him with the phone and email from this contact (I already created all of them in my database)<\/p> \u00a0<\/p>","url":"\/chatbot-and-ai-11363\/attach-contact-in-a-bot-conversation-30821?postid=77416#post77416","creationDate":"2023-05-08T10:50:16+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5601,"id":30821,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11363,"isIdeation":false,"url":"\/chatbot-and-ai-11363","title":"Chatbot and AI","description":"Using Freshchat"},"url":"\/chatbot-and-ai-11363\/attach-contact-in-a-bot-conversation-30821","title":"Attach contact in a bot conversation","lastPost":{"id":77416,"author":{"id":43499,"url":"\/members\/santiagoricomtz-43499","name":"Santiagoricomtz","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/131409a1-5d04-4bfe-923b-6f8d48f6a7c4.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hi!<\/p> \u00a0<\/p> I would like to know how can I attach a contact from my database into a Bot conversation.\u00a0<\/p> For example, If one person choose \u201cSolvi\u201d option, I want to reply him with the phone and email from this contact (I already created all of them in my database)<\/p> \u00a0<\/p>","url":"\/chatbot-and-ai-11363\/attach-contact-in-a-bot-conversation-30821?postid=77416#post77416","creationDate":"2023-05-08T10:50:16+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":77416,"author":{"id":43499,"url":"\/members\/santiagoricomtz-43499","name":"Santiagoricomtz","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/131409a1-5d04-4bfe-923b-6f8d48f6a7c4.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hi!<\/p> \u00a0<\/p> I would like to know how can I attach a contact from my database into a Bot conversation.\u00a0<\/p> For example, If one person choose \u201cSolvi\u201d option, I want to reply him with the phone and email from this contact (I already created all of them in my database)<\/p> \u00a0<\/p>","url":"\/chatbot-and-ai-11363\/attach-contact-in-a-bot-conversation-30821?postid=77416#post77416","creationDate":"2023-05-08T10:50:16+0000","relativeCreationDate":"2 months ago"},"numberOfViews":8,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshchat-11321","categoryId":11321,"title":"Using Freshchat","metaRobots":"index, follow","type":0},"lastPostId":"77416"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"5a5d6eaf7c16aad1cb31bc882c698add71bc186c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
I had the same. For multiple items in the response the json should be an array without any labels for the attributes. Only the array name.<\/p> Example;<\/p> {\"Orders\":<\/p> [123,456,788]<\/p> }<\/p> And then define the response parameter as: Orders[]<\/p> And in the button choose the api and then the Orders[]<\/p> This worked for me.<\/p>","url":"\/chatbot-and-ai-11363\/unable-to-create-chatbot-buttons-from-api-response-27525?postid=73033#post73033","creationDate":"2023-03-02T22:22:23+0000","relativeCreationDate":"5 months ago"},"lastReply":{"id":73033,"author":{"id":40406,"url":"\/members\/allertknapper-40406","name":"allertknapper","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/7b257cac-131d-4c96-88b0-48b4775517fd.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" I had the same. For multiple items in the response the json should be an array without any labels for the attributes. Only the array name.<\/p> Example;<\/p> {\"Orders\":<\/p> [123,456,788]<\/p> }<\/p> And then define the response parameter as: Orders[]<\/p> And in the button choose the api and then the Orders[]<\/p> This worked for me.<\/p>","url":"\/chatbot-and-ai-11363\/unable-to-create-chatbot-buttons-from-api-response-27525?postid=73033#post73033","creationDate":"2023-03-02T22:22:23+0000","relativeCreationDate":"5 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":70717,"author":{"id":40847,"url":"\/members\/adjj-40847","name":"adjj","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/023863e9-db94-45e1-8050-1cfc557634cc.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" I am trying to create a chatbot for whatsapp in freshchat. I am trying to render buttons according to response from api. I am using the process as can be seen from the demo bot dialogs. I am using an array returned from api as the button name. Everything else is working. except the buttons ae not rendered in the bot dialog in whatsapp. Please help if you can. Thank you<\/p>","url":"\/chatbot-and-ai-11363\/unable-to-create-chatbot-buttons-from-api-response-27525?postid=70717#post70717","creationDate":"2022-12-28T03:45:55+0000","relativeCreationDate":"7 months ago"},"numberOfViews":53,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshchat-11321","categoryId":11321,"title":"Using Freshchat","metaRobots":"index, follow","type":0},"lastPostId":"73033"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"5a5d6eaf7c16aad1cb31bc882c698add71bc186c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Today we had a meeting with a customer about Freshchat and their Chatbot.<\/p> During this meeting, I've seen a few strange behaviors\u2026<\/p> Like when we've changed something and ticked on preview, the bot always started at Flow 1.1<\/p> In our training environment, however, our bots always start the preview from the point where we have edited something.<\/p> So say if you add a Flow 5.5 and want to check that, you just click on Preview it starts the preview at 5.5 and not on 1.1<\/p> Is this a change that i've missed? or is this a setting that we can edit?<\/p> Secondary, we've noticed that we cannot delete a pointer that is set.<\/p> So, if the customer creates a flow (say 5.5 again) and then selects that when choosing option 1, the next step should be flow 6.1 and afterwards sees that it should be 6.2, it is not editable.\u00a0<\/p> Do we miss something, or is this normal behavior?<\/p> Looking forward to hear from you!<\/p> GreetZ!<\/p> Chris.<\/p>","url":"\/chatbot-and-ai-11363\/variuos-freshchat-questions-27053?postid=69666#post69666","creationDate":"2022-11-23T14:17:18+0000","relativeCreationDate":"8 months ago"},"isTopicUnread":true,"privateId":3816,"id":27053,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11363,"isIdeation":false,"url":"\/chatbot-and-ai-11363","title":"Chatbot and AI","description":"Using Freshchat"},"url":"\/chatbot-and-ai-11363\/variuos-freshchat-questions-27053","title":"variuos freshchat questions","lastPost":{"id":72555,"author":{"id":41245,"url":"\/members\/jebas-41245","name":"Jebas","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/31f0abf3-88d6-413c-92ad-e080f67d096f.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":2},"content":" Hi I hope this helps. Hi I hope this helps. Hello,<\/p> Today we had a meeting with a customer about Freshchat and their Chatbot.<\/p> During this meeting, I've seen a few strange behaviors\u2026<\/p> Like when we've changed something and ticked on preview, the bot always started at Flow 1.1<\/p> In our training environment, however, our bots always start the preview from the point where we have edited something.<\/p> So say if you add a Flow 5.5 and want to check that, you just click on Preview it starts the preview at 5.5 and not on 1.1<\/p> Is this a change that i've missed? or is this a setting that we can edit?<\/p> Secondary, we've noticed that we cannot delete a pointer that is set.<\/p> So, if the customer creates a flow (say 5.5 again) and then selects that when choosing option 1, the next step should be flow 6.1 and afterwards sees that it should be 6.2, it is not editable.\u00a0<\/p> Do we miss something, or is this normal behavior?<\/p> Looking forward to hear from you!<\/p> GreetZ!<\/p> Chris.<\/p>","url":"\/chatbot-and-ai-11363\/variuos-freshchat-questions-27053?postid=69666#post69666","creationDate":"2022-11-23T14:17:18+0000","relativeCreationDate":"8 months ago"},"numberOfViews":63,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshchat-11321","categoryId":11321,"title":"Using Freshchat","metaRobots":"index, follow","type":0},"lastPostId":"72555"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"5a5d6eaf7c16aad1cb31bc882c698add71bc186c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
The Start Again<\/strong> button appears to be missing from our freshchat bot. Any ideas on how to get this back?<\/p> We\u2019ve tried in Chrome, Brave, and Firefox.<\/p> Many thanks<\/p>","url":"\/chatbot-and-ai-11363\/start-again-button-not-showing-27897?postid=71419#post71419","creationDate":"2023-01-19T17:14:13+0000","relativeCreationDate":"6 months ago"},"isTopicUnread":true,"privateId":4184,"id":27897,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11363,"isIdeation":false,"url":"\/chatbot-and-ai-11363","title":"Chatbot and AI","description":"Using Freshchat"},"url":"\/chatbot-and-ai-11363\/start-again-button-not-showing-27897","title":"Start again button not showing","lastPost":{"id":71436,"author":{"id":31735,"url":"\/members\/sona-senthil-31735","name":"Sona_Senthil","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":3},"content":" Hi \u00a0<\/p> Can you please go to the Bot Flows section->Configure->Quick Actions and check if the \u201cStart Again\u201d action is listed there?<\/p> \u00a0<\/p> If not, you can create the\u00a0Action using the \u201cNew quick action\u201d button, name it as \u201cStart Again\u201d and configure it to go to the required dialog<\/p> \u00a0<\/p>","url":"\/chatbot-and-ai-11363\/start-again-button-not-showing-27897?postid=71436#post71436","creationDate":"2023-01-20T09:37:24+0000","relativeCreationDate":"6 months ago"},"lastReply":{"id":71436,"author":{"id":31735,"url":"\/members\/sona-senthil-31735","name":"Sona_Senthil","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":3},"content":" Hi \u00a0<\/p> Can you please go to the Bot Flows section->Configure->Quick Actions and check if the \u201cStart Again\u201d action is listed there?<\/p> \u00a0<\/p> If not, you can create the\u00a0Action using the \u201cNew quick action\u201d button, name it as \u201cStart Again\u201d and configure it to go to the required dialog<\/p> \u00a0<\/p>","url":"\/chatbot-and-ai-11363\/start-again-button-not-showing-27897?postid=71436#post71436","creationDate":"2023-01-20T09:37:24+0000","relativeCreationDate":"6 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":71419,"author":{"id":41156,"url":"\/members\/otronics-41156","name":"otronics","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hi there,<\/p> The Start Again<\/strong> button appears to be missing from our freshchat bot. Any ideas on how to get this back?<\/p> We\u2019ve tried in Chrome, Brave, and Firefox.<\/p> Many thanks<\/p>","url":"\/chatbot-and-ai-11363\/start-again-button-not-showing-27897?postid=71419#post71419","creationDate":"2023-01-19T17:14:13+0000","relativeCreationDate":"6 months ago"},"numberOfViews":49,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshchat-11321","categoryId":11321,"title":"Using Freshchat","metaRobots":"index, follow","type":0},"lastPostId":"71436"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"5a5d6eaf7c16aad1cb31bc882c698add71bc186c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
\u00a0<\/p> We are using the chatbot in a self serve capacity and I have been asked to also launch said bot via a button.\u00a0<\/p> \u00a0<\/p> The code that we were using did launch the chat widget but not the bot. Our bot is only available to users who are logged in and therefore, are authenticated when they launch the chatbot window.\u00a0<\/p> As someone who is not a javascript coder, how do i launch the chatbot via an on click of a button? AND have it still utilize the authentication process?\u00a0<\/p> \u00a0<\/p> I hope that this is easily doable and would be very grateful for any direction, guidance, assistance, insight and any other advice you might have.\u00a0<\/p> \u00a0<\/p> To be clear, they want the chatbot icon on the page but want to launch the chatbot via a button on the page as well.\u00a0<\/p> \u00a0<\/p> Fingers crossed someone has done this and am hoping we can do it with minimal effort.\u00a0<\/p> \u00a0<\/p> Thank you in advance!!\u00a0<\/p> John in Dallas Texas<\/p>","url":"\/chatbot-and-ai-11363\/need-immediate-assistance-launch-chatbot-with-a-button-26154?postid=67501#post67501","creationDate":"2022-10-03T19:02:29+0000","relativeCreationDate":"10 months ago"},"isTopicUnread":true,"privateId":3418,"id":26154,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11363,"isIdeation":false,"url":"\/chatbot-and-ai-11363","title":"Chatbot and AI","description":"Using Freshchat"},"url":"\/chatbot-and-ai-11363\/need-immediate-assistance-launch-chatbot-with-a-button-26154","title":"NEED IMMEDIATE ASSISTANCE - Launch ChatBot with a Button","lastPost":{"id":67546,"author":{"id":35448,"url":"\/members\/johnindallas-35448","name":"johnindallas","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":" This is what I wound up doing here.\u00a0 This is what I wound up doing here.\u00a0 Hey guys -\u00a0<\/p> \u00a0<\/p> We are using the chatbot in a self serve capacity and I have been asked to also launch said bot via a button.\u00a0<\/p> \u00a0<\/p> The code that we were using did launch the chat widget but not the bot. Our bot is only available to users who are logged in and therefore, are authenticated when they launch the chatbot window.\u00a0<\/p> As someone who is not a javascript coder, how do i launch the chatbot via an on click of a button? AND have it still utilize the authentication process?\u00a0<\/p> \u00a0<\/p> I hope that this is easily doable and would be very grateful for any direction, guidance, assistance, insight and any other advice you might have.\u00a0<\/p> \u00a0<\/p> To be clear, they want the chatbot icon on the page but want to launch the chatbot via a button on the page as well.\u00a0<\/p> \u00a0<\/p> Fingers crossed someone has done this and am hoping we can do it with minimal effort.\u00a0<\/p> \u00a0<\/p> Thank you in advance!!\u00a0<\/p> John in Dallas Texas<\/p>","url":"\/chatbot-and-ai-11363\/need-immediate-assistance-launch-chatbot-with-a-button-26154?postid=67501#post67501","creationDate":"2022-10-03T19:02:29+0000","relativeCreationDate":"10 months ago"},"numberOfViews":71,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshchat-11321","categoryId":11321,"title":"Using Freshchat","metaRobots":"index, follow","type":0},"lastPostId":"67546"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"5a5d6eaf7c16aad1cb31bc882c698add71bc186c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
We will have the chat widget branded for the each site, and we want to have different bots on each website.<\/p> As the conversation bot is using topics and the topics are shared if the language is the same, I cannot seem to figure out a way to make different bots for the different websites.<\/p> Is there a way to trigger bots or bot flows based on site id or is there any other way for me to achieve what we need?<\/p>","url":"\/chatbot-and-ai-11363\/hiding-conversation-bot-of-different-websites-25045?postid=64866#post64866","creationDate":"2022-07-20T22:24:51+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":2867,"id":25045,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11363,"isIdeation":false,"url":"\/chatbot-and-ai-11363","title":"Chatbot and AI","description":"Using Freshchat"},"url":"\/chatbot-and-ai-11363\/hiding-conversation-bot-of-different-websites-25045","title":"Hiding conversation bot of different websites","lastPost":{"id":64866,"author":{"id":37708,"url":"\/members\/joro-nenow-37708","name":"Joro Nenow","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hello there! We will have the chat widget branded for the each site, and we want to have different bots on each website.<\/p> As the conversation bot is using topics and the topics are shared if the language is the same, I cannot seem to figure out a way to make different bots for the different websites.<\/p> Is there a way to trigger bots or bot flows based on site id or is there any other way for me to achieve what we need?<\/p>","url":"\/chatbot-and-ai-11363\/hiding-conversation-bot-of-different-websites-25045?postid=64866#post64866","creationDate":"2022-07-20T22:24:51+0000","relativeCreationDate":"1 year ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":64866,"author":{"id":37708,"url":"\/members\/joro-nenow-37708","name":"Joro Nenow","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hello there! We will have the chat widget branded for the each site, and we want to have different bots on each website.<\/p> As the conversation bot is using topics and the topics are shared if the language is the same, I cannot seem to figure out a way to make different bots for the different websites.<\/p> Is there a way to trigger bots or bot flows based on site id or is there any other way for me to achieve what we need?<\/p>","url":"\/chatbot-and-ai-11363\/hiding-conversation-bot-of-different-websites-25045?postid=64866#post64866","creationDate":"2022-07-20T22:24:51+0000","relativeCreationDate":"1 year ago"},"numberOfViews":65,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshchat-11321","categoryId":11321,"title":"Using Freshchat","metaRobots":"index, follow","type":0},"lastPostId":"64866"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"5a5d6eaf7c16aad1cb31bc882c698add71bc186c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
I recently deployed a self-serve bot to my company\u2019s website and I have reports that while the chat session is open the 1st Hello flow I created triggers at random intervals (no rhyme or reason), sometimes it triggers itself at 8 minutes of session time, sometimes 14, sometimes 20 etc. To combat this I\u2019ve added an inactivity timer so that if the session is inactive for 8 minutes it should trigger an end chat\/inactive flow I created, however, the inactivity timer isn\u2019t being triggered either.\u00a0<\/p> Any ideas as to what I may be missing?\u00a0<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/chatbot-and-ai-11363\/repeating-hello-flow-during-chat-sessions-24853?postid=64347#post64347","creationDate":"2022-07-06T18:16:05+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":2789,"id":24853,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11363,"isIdeation":false,"url":"\/chatbot-and-ai-11363","title":"Chatbot and AI","description":"Using Freshchat"},"url":"\/chatbot-and-ai-11363\/repeating-hello-flow-during-chat-sessions-24853","title":"Repeating Hello Flow during chat sessions","lastPost":{"id":64351,"author":{"id":37450,"url":"\/members\/adam-z-37450","name":"Adam Z","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/256a9280-add5-416d-a866-bf134eb6d8fe.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" ^ Adding to the above\u00a0that I meant the flow is being triggered multiple times during an open chat session, not just once. I\u2019d like to delay the 2nd instance to either not happen at all or be delayed by atleast an hour.\u00a0<\/p>","url":"\/chatbot-and-ai-11363\/repeating-hello-flow-during-chat-sessions-24853?postid=64351#post64351","creationDate":"2022-07-06T20:03:16+0000","relativeCreationDate":"1 year ago"},"lastReply":{"id":64351,"author":{"id":37450,"url":"\/members\/adam-z-37450","name":"Adam Z","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/256a9280-add5-416d-a866-bf134eb6d8fe.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" ^ Adding to the above\u00a0that I meant the flow is being triggered multiple times during an open chat session, not just once. I\u2019d like to delay the 2nd instance to either not happen at all or be delayed by atleast an hour.\u00a0<\/p>","url":"\/chatbot-and-ai-11363\/repeating-hello-flow-during-chat-sessions-24853?postid=64351#post64351","creationDate":"2022-07-06T20:03:16+0000","relativeCreationDate":"1 year ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":64347,"author":{"id":37450,"url":"\/members\/adam-z-37450","name":"Adam Z","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/256a9280-add5-416d-a866-bf134eb6d8fe.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hi All,\u00a0<\/p> I recently deployed a self-serve bot to my company\u2019s website and I have reports that while the chat session is open the 1st Hello flow I created triggers at random intervals (no rhyme or reason), sometimes it triggers itself at 8 minutes of session time, sometimes 14, sometimes 20 etc. To combat this I\u2019ve added an inactivity timer so that if the session is inactive for 8 minutes it should trigger an end chat\/inactive flow I created, however, the inactivity timer isn\u2019t being triggered either.\u00a0<\/p> Any ideas as to what I may be missing?\u00a0<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/chatbot-and-ai-11363\/repeating-hello-flow-during-chat-sessions-24853?postid=64347#post64347","creationDate":"2022-07-06T18:16:05+0000","relativeCreationDate":"1 year ago"},"numberOfViews":67,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshchat-11321","categoryId":11321,"title":"Using Freshchat","metaRobots":"index, follow","type":0},"lastPostId":"64351"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"5a5d6eaf7c16aad1cb31bc882c698add71bc186c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Has anyone faced this issue and dealt with it?<\/p> Freshworks appear unable to resolve our issue, hopefully the community can!<\/p> Many thanks.<\/p>","url":"\/chatbot-and-ai-11363\/email-click-metrics-reliability-24138?postid=62373#post62373","creationDate":"2022-05-04T11:55:20+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":2463,"id":24138,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11363,"isIdeation":false,"url":"\/chatbot-and-ai-11363","title":"Chatbot and AI","description":"Using Freshchat"},"url":"\/chatbot-and-ai-11363\/email-click-metrics-reliability-24138","title":"Email click metrics reliability","lastPost":{"id":62373,"author":{"id":36274,"url":"\/members\/simont-36274","name":"simont","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" We have an issue whereby our \u2018emails clicked\u2019 data and metrics are clearly including automated \u2018bot\u2019 clicks related to safelink tracking.<\/p> Has anyone faced this issue and dealt with it?<\/p> Freshworks appear unable to resolve our issue, hopefully the community can!<\/p> Many thanks.<\/p>","url":"\/chatbot-and-ai-11363\/email-click-metrics-reliability-24138?postid=62373#post62373","creationDate":"2022-05-04T11:55:20+0000","relativeCreationDate":"1 year ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":1,"relevantPost":{"id":62373,"author":{"id":36274,"url":"\/members\/simont-36274","name":"simont","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" We have an issue whereby our \u2018emails clicked\u2019 data and metrics are clearly including automated \u2018bot\u2019 clicks related to safelink tracking.<\/p> Has anyone faced this issue and dealt with it?<\/p> Freshworks appear unable to resolve our issue, hopefully the community can!<\/p> Many thanks.<\/p>","url":"\/chatbot-and-ai-11363\/email-click-metrics-reliability-24138?postid=62373#post62373","creationDate":"2022-05-04T11:55:20+0000","relativeCreationDate":"1 year ago"},"numberOfViews":14,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshchat-11321","categoryId":11321,"title":"Using Freshchat","metaRobots":"index, follow","type":0},"lastPostId":"62373"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"5a5d6eaf7c16aad1cb31bc882c698add71bc186c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
\u00a0<\/p> Any ideas please?<\/p>","url":"\/chatbot-and-ai-11363\/collecting-data-and-allowing-corrections-24082?postid=62202#post62202","creationDate":"2022-04-26T09:32:17+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":2436,"id":24082,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11363,"isIdeation":false,"url":"\/chatbot-and-ai-11363","title":"Chatbot and AI","description":"Using Freshchat"},"url":"\/chatbot-and-ai-11363\/collecting-data-and-allowing-corrections-24082","title":"Collecting data and allowing corrections","lastPost":{"id":62202,"author":{"id":36196,"url":"\/members\/dale-rosenberg-36196","name":"dale.rosenberg","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" We would like to build a bot that allows us to collect data, store it and present back to user at the end of the conversation for them to confirm all is ok or to go back to the dialog that has incorrect data, but if we have 10 questions and they go back to question 3, we don't want them to have to fill in the answers again for questions 4-10.<\/p> \u00a0<\/p> Any ideas please?<\/p>","url":"\/chatbot-and-ai-11363\/collecting-data-and-allowing-corrections-24082?postid=62202#post62202","creationDate":"2022-04-26T09:32:17+0000","relativeCreationDate":"1 year ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":1,"relevantPost":{"id":62202,"author":{"id":36196,"url":"\/members\/dale-rosenberg-36196","name":"dale.rosenberg","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" We would like to build a bot that allows us to collect data, store it and present back to user at the end of the conversation for them to confirm all is ok or to go back to the dialog that has incorrect data, but if we have 10 questions and they go back to question 3, we don't want them to have to fill in the answers again for questions 4-10.<\/p> \u00a0<\/p> Any ideas please?<\/p>","url":"\/chatbot-and-ai-11363\/collecting-data-and-allowing-corrections-24082?postid=62202#post62202","creationDate":"2022-04-26T09:32:17+0000","relativeCreationDate":"1 year ago"},"numberOfViews":83,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshchat-11321","categoryId":11321,"title":"Using Freshchat","metaRobots":"index, follow","type":0},"lastPostId":"62202"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"5a5d6eaf7c16aad1cb31bc882c698add71bc186c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Maybe you need to set the option, \u201cdeploy a bot\u201d and then select you bot.<\/p>","url":"\/chatbot-and-ai-11363\/how-to-start-a-bot-from-clicking-a-topic-22049?postid=59063#post59063","creationDate":"2022-02-02T17:41:23+0000","relativeCreationDate":"1 year ago"},"lastReply":{"id":59063,"author":{"id":34882,"url":"\/members\/nickbl-34882","name":"NickBL","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/b835ce8c-206c-4837-b1f4-afd8e4baef61.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" Maybe you need to set the option, \u201cdeploy a bot\u201d and then select you bot.<\/p>","url":"\/chatbot-and-ai-11363\/how-to-start-a-bot-from-clicking-a-topic-22049?postid=59063#post59063","creationDate":"2022-02-02T17:41:23+0000","relativeCreationDate":"1 year ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":0,"relevantPost":{"id":55615,"author":{"id":31451,"url":"\/members\/paulparsons-31451","name":"paulparsons","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/b1f924c5-a608-46d6-b199-d6ea573a6672.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" I am trying to start one of my bots when it is clicked from topic but it is not initiating.<\/p>","url":"\/chatbot-and-ai-11363\/how-to-start-a-bot-from-clicking-a-topic-22049?postid=55615#post55615","creationDate":"2021-08-26T12:27:02+0000","relativeCreationDate":"1 year ago"},"numberOfViews":88,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshchat-11321","categoryId":11321,"title":"Using Freshchat","metaRobots":"index, follow","type":0},"lastPostId":"59063"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"5a5d6eaf7c16aad1cb31bc882c698add71bc186c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
How to set the delay time for each bot response in fresh desk bots<\/p>","url":"\/chatbot-and-ai-11363\/setting-delay-in-bot-responses-23128?postid=58414#post58414","creationDate":"2021-12-30T04:37:27+0000","relativeCreationDate":"1 year ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":58414,"author":{"id":34357,"url":"\/members\/dharani-34357","name":"Dharani","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/c60947cb-37ed-4ec0-a72b-bf577cbbe62b.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" How to set the delay time for each bot response in fresh desk bots<\/p>","url":"\/chatbot-and-ai-11363\/setting-delay-in-bot-responses-23128?postid=58414#post58414","creationDate":"2021-12-30T04:37:27+0000","relativeCreationDate":"1 year ago"},"numberOfViews":114,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshchat-11321","categoryId":11321,"title":"Using Freshchat","metaRobots":"index, follow","type":0},"lastPostId":"58414"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"5a5d6eaf7c16aad1cb31bc882c698add71bc186c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
https:\/\/support.freshdesk.com\/support\/solutions\/articles\/50000002852-using-custom-javascript-functions-in-freddy-self-service-bots<\/a><\/p> \u00a0<\/p> I\u2019m trying to pass in the client\u2019s UserAgent string. Here\u2019s the implementation JS we have:<\/p> <style> \u00a0\u00a0 \u00a0<button class=\"chat-button\" onclick=\"Freshbots.showWidget(true)\"><span class=\"left-icon\" style=\"background-image: url(https:\/\/cdn.freshbots.ai\/assets\/imgs\/g3_icons\/chat_logo.svg)\"><\/span>Chat with Us<\/button><\/p> \u00a0\u00a0 \u00a0<script type=\"text\/javascript\"> \u00a0<\/p> In the API library config panel, I\u2019m unsure what to put as the payload content and response parameters:<\/p> I appreciate any help,<\/p> \u00a0<\/p> Rob<\/p>","url":"\/chatbot-and-ai-11363\/help-with-custom-javascript-22865?postid=57659#post57659","creationDate":"2021-11-30T21:21:12+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":1865,"id":22865,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11363,"isIdeation":false,"url":"\/chatbot-and-ai-11363","title":"Chatbot and AI","description":"Using Freshchat"},"url":"\/chatbot-and-ai-11363\/help-with-custom-javascript-22865","title":"Help with Custom Javascript","lastPost":{"id":57659,"author":{"id":33904,"url":"\/members\/robraymond-33904","name":"robraymond","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" I was trying to follow along with this support article:<\/p> https:\/\/support.freshdesk.com\/support\/solutions\/articles\/50000002852-using-custom-javascript-functions-in-freddy-self-service-bots<\/a><\/p> \u00a0<\/p> I\u2019m trying to pass in the client\u2019s UserAgent string. Here\u2019s the implementation JS we have:<\/p> <style> \u00a0\u00a0 \u00a0<button class=\"chat-button\" onclick=\"Freshbots.showWidget(true)\"><span class=\"left-icon\" style=\"background-image: url(https:\/\/cdn.freshbots.ai\/assets\/imgs\/g3_icons\/chat_logo.svg)\"><\/span>Chat with Us<\/button><\/p> \u00a0\u00a0 \u00a0<script type=\"text\/javascript\"> \u00a0<\/p> In the API library config panel, I\u2019m unsure what to put as the payload content and response parameters:<\/p> I appreciate any help,<\/p> \u00a0<\/p> Rob<\/p>","url":"\/chatbot-and-ai-11363\/help-with-custom-javascript-22865?postid=57659#post57659","creationDate":"2021-11-30T21:21:12+0000","relativeCreationDate":"1 year ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":57659,"author":{"id":33904,"url":"\/members\/robraymond-33904","name":"robraymond","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" I was trying to follow along with this support article:<\/p> Is it possible to embed videos in the chat bot response? For example, I want to add a button\u00a0in the response \u201cWatch a Quick Demo\u201d. When user click on it, I want to play a video (in the chat window itself)<\/p>","url":"\/chatbot-and-ai-11363\/embeding-videos-in-the-chat-bot-response-22251?postid=56200#post56200","creationDate":"2021-09-18T12:24:53+0000","relativeCreationDate":"1 year ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":1,"relevantPost":{"id":56200,"author":{"id":32974,"url":"\/members\/jijo-32974","name":"Jijo","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/3ca3e545-0248-4bc1-98fb-b365fc3a9d6a.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Is it possible to embed videos in the chat bot response? For example, I want to add a button\u00a0in the response \u201cWatch a Quick Demo\u201d. When user click on it, I want to play a video (in the chat window itself)<\/p>","url":"\/chatbot-and-ai-11363\/embeding-videos-in-the-chat-bot-response-22251?postid=56200#post56200","creationDate":"2021-09-18T12:24:53+0000","relativeCreationDate":"1 year ago"},"numberOfViews":39,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshchat-11321","categoryId":11321,"title":"Using Freshchat","metaRobots":"index, follow","type":0},"lastPostId":"56200"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"5a5d6eaf7c16aad1cb31bc882c698add71bc186c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
How do we fetch Entire chat bot conversation history in API mode or as an attachment ?<\/p>","url":"\/chatbot-and-ai-11363\/fetch-entire-chat-bot-conversation-history-in-api-mode-or-as-an-attachment-21513?postid=54312#post54312","creationDate":"2021-07-05T07:05:10+0000","relativeCreationDate":"2 years ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":54312,"author":{"id":31742,"url":"\/members\/naro06514-31742","name":"Naro06514","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/8a490f30-067b-4119-9cc2-9533dd7e7f8e.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" How do we fetch Entire chat bot conversation history in API mode or as an attachment ?<\/p>","url":"\/chatbot-and-ai-11363\/fetch-entire-chat-bot-conversation-history-in-api-mode-or-as-an-attachment-21513?postid=54312#post54312","creationDate":"2021-07-05T07:05:10+0000","relativeCreationDate":"2 years ago"},"numberOfViews":63,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshchat-11321","categoryId":11321,"title":"Using Freshchat","metaRobots":"index, follow","type":0},"lastPostId":"54312"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"5a5d6eaf7c16aad1cb31bc882c698add71bc186c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
How do we capture selected button text into a variable within conversation? This is required for bot flow..\u00a0<\/p> I have some dynamic buttons created as a result from API, User can select any button and hence i want to know which button he opted for and what was the button value.<\/p>","url":"\/chatbot-and-ai-11363\/how-to-capture-selected-button-text-into-a-variable-within-conversation-21501?postid=54291#post54291","creationDate":"2021-07-02T14:33:34+0000","relativeCreationDate":"2 years ago"},"isTopicUnread":true,"privateId":1218,"id":21501,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11363,"isIdeation":false,"url":"\/chatbot-and-ai-11363","title":"Chatbot and AI","description":"Using Freshchat"},"url":"\/chatbot-and-ai-11363\/how-to-capture-selected-button-text-into-a-variable-within-conversation-21501","title":"how to capture selected button text into a variable within conversation","lastPost":{"id":54291,"author":{"id":31742,"url":"\/members\/naro06514-31742","name":"Naro06514","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/8a490f30-067b-4119-9cc2-9533dd7e7f8e.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hi,<\/p> How do we capture selected button text into a variable within conversation? This is required for bot flow..\u00a0<\/p> I have some dynamic buttons created as a result from API, User can select any button and hence i want to know which button he opted for and what was the button value.<\/p>","url":"\/chatbot-and-ai-11363\/how-to-capture-selected-button-text-into-a-variable-within-conversation-21501?postid=54291#post54291","creationDate":"2021-07-02T14:33:34+0000","relativeCreationDate":"2 years ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":54291,"author":{"id":31742,"url":"\/members\/naro06514-31742","name":"Naro06514","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/8a490f30-067b-4119-9cc2-9533dd7e7f8e.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hi,<\/p> How do we capture selected button text into a variable within conversation? This is required for bot flow..\u00a0<\/p> I have some dynamic buttons created as a result from API, User can select any button and hence i want to know which button he opted for and what was the button value.<\/p>","url":"\/chatbot-and-ai-11363\/how-to-capture-selected-button-text-into-a-variable-within-conversation-21501?postid=54291#post54291","creationDate":"2021-07-02T14:33:34+0000","relativeCreationDate":"2 years ago"},"numberOfViews":36,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshchat-11321","categoryId":11321,"title":"Using Freshchat","metaRobots":"index, follow","type":0},"lastPostId":"54291"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"5a5d6eaf7c16aad1cb31bc882c698add71bc186c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
I want to know if there is a community of freelancers that can help build out a bot and its interactions\u00a0within Freshchat?<\/p>","url":"\/chatbot-and-ai-11363\/looking-for-a-freelancer-21393?postid=53988#post53988","creationDate":"2021-06-15T15:57:12+0000","relativeCreationDate":"2 years ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":53988,"author":{"id":31451,"url":"\/members\/paulparsons-31451","name":"paulparsons","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/b1f924c5-a608-46d6-b199-d6ea573a6672.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" I want to know if there is a community of freelancers that can help build out a bot and its interactions\u00a0within Freshchat?<\/p>","url":"\/chatbot-and-ai-11363\/looking-for-a-freelancer-21393?postid=53988#post53988","creationDate":"2021-06-15T15:57:12+0000","relativeCreationDate":"2 years ago"},"numberOfViews":24,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshchat-11321","categoryId":11321,"title":"Using Freshchat","metaRobots":"index, follow","type":0},"lastPostId":"53988"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"5a5d6eaf7c16aad1cb31bc882c698add71bc186c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Is there any way to open bots in ios?<\/p> Currently default inbox will shown when i call\u00a0showConversations() methd.\u00a0<\/p>","url":"\/chatbot-and-ai-11363\/is-freshchat-bots-are-supported-in-ios-21348?postid=53874#post53874","creationDate":"2021-06-05T07:07:55+0000","relativeCreationDate":"2 years ago"},"isTopicUnread":true,"privateId":1138,"id":21348,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11363,"isIdeation":false,"url":"\/chatbot-and-ai-11363","title":"Chatbot and AI","description":"Using Freshchat"},"url":"\/chatbot-and-ai-11363\/is-freshchat-bots-are-supported-in-ios-21348","title":"Is Freshchat bots are supported in iOS?","lastPost":{"id":53874,"author":{"id":31373,"url":"\/members\/jmsavani-31373","name":"jmsavani","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/d8dc1cc9-0e2a-4194-a246-b085343efe02.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" I want to implement fresh chat bot with ios native SDK.<\/p> Is there any way to open bots in ios?<\/p> Currently default inbox will shown when i call\u00a0showConversations() methd.\u00a0<\/p>","url":"\/chatbot-and-ai-11363\/is-freshchat-bots-are-supported-in-ios-21348?postid=53874#post53874","creationDate":"2021-06-05T07:07:55+0000","relativeCreationDate":"2 years ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":53874,"author":{"id":31373,"url":"\/members\/jmsavani-31373","name":"jmsavani","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/d8dc1cc9-0e2a-4194-a246-b085343efe02.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" I want to implement fresh chat bot with ios native SDK.<\/p> Is there any way to open bots in ios?<\/p> Currently default inbox will shown when i call\u00a0showConversations() methd.\u00a0<\/p>","url":"\/chatbot-and-ai-11363\/is-freshchat-bots-are-supported-in-ios-21348?postid=53874#post53874","creationDate":"2021-06-05T07:07:55+0000","relativeCreationDate":"2 years ago"},"numberOfViews":41,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshchat-11321","categoryId":11321,"title":"Using Freshchat","metaRobots":"index, follow","type":0},"lastPostId":"53874"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"5a5d6eaf7c16aad1cb31bc882c698add71bc186c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Hi This blog<\/a> tells you\u00a0how WhatsApp can be used for marketing and sales.<\/p>","url":"\/chatbot-and-ai-11363\/how-to-use-marketing-apps-in-fresh-chat-to-chat-in-whats-app-20866?postid=52697#post52697","creationDate":"2021-03-22T11:43:44+0000","relativeCreationDate":"2 years ago"},"lastReply":{"id":52697,"author":{"id":47,"url":"\/members\/vishnu-prassad-47","name":"Vishnu Prassad","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":" Hi Segment conversations from all conversations to conversations assigned to you. You can view all messages under Conversation view.\u00a0<\/p> New\u00a0<\/strong>\u2013 Most recent conversations that have not been assigned to anyone.<\/p> Assigned to me\u00a0<\/strong>\u2013 Conversations assigned to you.<\/p> All assigned\u00a0<\/strong>\u2013 Conversations assigned to different members in your team.<\/p> Resolved\u00a0<\/strong>\u2013 All resolved conversations by you or by anyone on your team.\u00a0<\/p> Custom view<\/strong>\u2013\u00a0Custom views are created to filter conversations. Create your own conversation view by choosing among filters like conversation status, channel name, groups, and team members.<\/p> Bot Conversations<\/strong> \u2013 Conversations currently being handled by the Bot.<\/p> This comes in handy as conversations are segmented and you know exactly which view to go after.<\/p>","url":"\/chatbot-and-ai-11363\/a-segmented-view-of-your-inbox-with-conversation-view-19739?postid=50655#post50655","creationDate":"2020-09-23T10:19:22+0000","relativeCreationDate":"2 years ago"},"isTopicUnread":true,"privateId":17427,"id":19739,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11363,"isIdeation":false,"url":"\/chatbot-and-ai-11363","title":"Chatbot and AI","description":"Using Freshchat"},"url":"\/chatbot-and-ai-11363\/a-segmented-view-of-your-inbox-with-conversation-view-19739","title":"A segmented view of your inbox with Conversation view","lastPost":{"id":50655,"author":{"id":20974,"url":"\/members\/lakshara-kempraj-20974","name":"lakshara.kempraj","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Spooky season starts in a few days, and you know what that means? Decorations, desserts and most importantly costumes! Customers are pouring in to buy the perfect costumes for Halloween. And if you're a team member handling chats, you would be confused as to which conversation to reply to as there are way too many. Segment conversations from all conversations to conversations assigned to you. You can view all messages under Conversation view.\u00a0<\/p> New\u00a0<\/strong>\u2013 Most recent conversations that have not been assigned to anyone.<\/p> Assigned to me\u00a0<\/strong>\u2013 Conversations assigned to you.<\/p> All assigned\u00a0<\/strong>\u2013 Conversations assigned to different members in your team.<\/p> Resolved\u00a0<\/strong>\u2013 All resolved conversations by you or by anyone on your team.\u00a0<\/p> Custom view<\/strong>\u2013\u00a0Custom views are created to filter conversations. Create your own conversation view by choosing among filters like conversation status, channel name, groups, and team members.<\/p> Bot Conversations<\/strong> \u2013 Conversations currently being handled by the Bot.<\/p> This comes in handy as conversations are segmented and you know exactly which view to go after.<\/p>","url":"\/chatbot-and-ai-11363\/a-segmented-view-of-your-inbox-with-conversation-view-19739?postid=50655#post50655","creationDate":"2020-09-23T10:19:22+0000","relativeCreationDate":"2 years ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":50655,"author":{"id":20974,"url":"\/members\/lakshara-kempraj-20974","name":"lakshara.kempraj","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Spooky season starts in a few days, and you know what that means? Decorations, desserts and most importantly costumes! Customers are pouring in to buy the perfect costumes for Halloween. And if you're a team member handling chats, you would be confused as to which conversation to reply to as there are way too many. Segment conversations from all conversations to conversations assigned to you. You can view all messages under Conversation view.\u00a0<\/p> New\u00a0<\/strong>\u2013 Most recent conversations that have not been assigned to anyone.<\/p> Assigned to me\u00a0<\/strong>\u2013 Conversations assigned to you.<\/p> All assigned\u00a0<\/strong>\u2013 Conversations assigned to different members in your team.<\/p> Resolved\u00a0<\/strong>\u2013 All resolved conversations by you or by anyone on your team.\u00a0<\/p> Custom view<\/strong>\u2013\u00a0Custom views are created to filter conversations. Create your own conversation view by choosing among filters like conversation status, channel name, groups, and team members.<\/p> Bot Conversations<\/strong> \u2013 Conversations currently being handled by the Bot.<\/p> This comes in handy as conversations are segmented and you know exactly which view to go after.<\/p>","url":"\/chatbot-and-ai-11363\/a-segmented-view-of-your-inbox-with-conversation-view-19739?postid=50655#post50655","creationDate":"2020-09-23T10:19:22+0000","relativeCreationDate":"2 years ago"},"numberOfViews":44,"contentType":"discussion","publicLabel":"","category":{"url":"\/using-freshchat-11321","categoryId":11321,"title":"Using Freshchat","metaRobots":"index, follow","type":0},"lastPostId":"50655"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"5a5d6eaf7c16aad1cb31bc882c698add71bc186c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Hi, I'm trying to activate my custom bot, but when I click \"Set Live\" I simply get the error message \"Error setting custom bot live.\"<\/p> I've tried disabling the Answer Bot, and I do not have the hallway bot active. Yet I cannot activate the custom bot. I do not have any other custom bots active, either.<\/p> Any ideas on how I can get this to activate?<\/p>\n<\/div>","url":"\/chatbot-and-ai-11363\/error-setting-custom-bot-live-18952?postid=48288#post48288","creationDate":"2020-05-09T23:03:26+0000","relativeCreationDate":"3 years ago"},"isTopicUnread":true,"privateId":16851,"id":18952,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11363,"isIdeation":false,"url":"\/chatbot-and-ai-11363","title":"Chatbot and AI","description":"Using Freshchat"},"url":"\/chatbot-and-ai-11363\/error-setting-custom-bot-live-18952","title":"Error Setting Custom Bot Live","lastPost":{"id":49337,"author":{"id":17702,"url":"\/members\/kurt-17702","name":"kurt","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hi there,<\/p> I'm not sure if you still need an answer to this but I had the same issue. FreshChat Support say that it happens when you lose connection but I'm not really sure that's what the issue is, I have rebooted my router a number of times along with my laptop and still get the error from time to time. It usually happens if you are idle on the page for a long time. The best advice I can give is if you are creating flows in Custom Bot to save regularly incase this happens as the work you do will not save and you will have to start from your last save point. Highly frustrating as you would think an auto save feature would have been implemented by now.<\/p> All the best<\/p>\n<\/div>","url":"\/chatbot-and-ai-11363\/error-setting-custom-bot-live-18952?postid=49337#post49337","creationDate":"2020-07-07T14:30:12+0000","relativeCreationDate":"3 years ago"},"lastReply":{"id":49337,"author":{"id":17702,"url":"\/members\/kurt-17702","name":"kurt","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hi there,<\/p> I'm not sure if you still need an answer to this but I had the same issue. FreshChat Support say that it happens when you lose connection but I'm not really sure that's what the issue is, I have rebooted my router a number of times along with my laptop and still get the error from time to time. It usually happens if you are idle on the page for a long time. The best advice I can give is if you are creating flows in Custom Bot to save regularly incase this happens as the work you do will not save and you will have to start from your last save point. Highly frustrating as you would think an auto save feature would have been implemented by now.<\/p> All the best<\/p>\n<\/div>","url":"\/chatbot-and-ai-11363\/error-setting-custom-bot-live-18952?postid=49337#post49337","creationDate":"2020-07-07T14:30:12+0000","relativeCreationDate":"3 years ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":48288,"author":{"id":20682,"url":"\/members\/steve-20682-20682","name":"steve_20682","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hi, I'm trying to activate my custom bot, but when I click \"Set Live\" I simply get the error message \"Error setting custom bot live.\"<\/p> I've tried disabling the Answer Bot, and I do not have the hallway bot active. Yet I cannot activate the custom bot. I do not have any other custom bots active, either.<\/p> Any ideas on how I can get this to activate?<\/p>\n<\/div>","url":"\/chatbot-and-ai-11363\/error-setting-custom-bot-live-18952?postid=48288#post48288","creationDate":"2020-05-09T23:03:26+0000","relativeCreationDate":"3 years ago"},"numberOfViews":84,"contentType":"discussion","publicLabel":"","category":{"url":"\/using-freshchat-11321","categoryId":11321,"title":"Using Freshchat","metaRobots":"index, follow","type":0},"lastPostId":"49337"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"5a5d6eaf7c16aad1cb31bc882c698add71bc186c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.![\"\ud83d\udccc\"](\"https:\/\/cdn.jsdelivr.net\/emojione\/assets\/png\/1f4cc.png?v=2.2.7\"\/ "\\":pushpin:\\"")
Generative AI\u2019s impact on customer service and support<\/p> Quick demo on leveraging AI for enhanced customer service functions<\/p> Q&A session<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section> Understand how Generative AI is transforming customer service<\/p> Discover how AI enhances self-service and delivers quick resolutions, freeing up agent time<\/p> Explore Freshworks' newly launched Freddy AI, powered by Generative AI, for automating repetitive tasks and maximising productivity<\/p>\u00a0 Learn how Freddy AI enables proactive issue identification and timely decision-making for business\u00a0growth<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>![\"\ud83d\udc49\ud83c\udffd\"](\"https:\/\/cdn.jsdelivr.net\/emojione\/assets\/png\/1f449-1f3fd.png?v=2.2.7\"\/ "\\":point_right_tone3:\\"")
\u00a0RSVP NOW !!<\/strong><\/a><\/p>","author":{"id":43548,"url":"\/members\/kamakshi-v-43548","name":"Kamakshi V","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/e865e8ef-3f5e-4151-899f-7677e48d6699.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":3},"type":"Webinar","url":"https:\/\/community.freshworks.com\/events\/unleash-ai-cx-gets-more-personalized-predictive-and-optimized-227","image":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/125f6bf9-d0ed-43bb-be49-e160f57f0c14_thumb.jpg","location":"","startsAt":1691510400,"endsAt":1691514000,"contentType":"event","attendees":[],"attendeeCount":0,"isLoggedInUserAttendee":false,"createdAt":"1690397491"},"config":{"selectedTopic":{"id":227,"title":"Unleash AI: CX gets more Personalized, Predictive, and Optimized","content":" Generative AI\u2019s impact on customer service and support<\/p> Quick demo on leveraging AI for enhanced customer service functions<\/p> Q&A session<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section> Understand how Generative AI is transforming customer service<\/p> Discover how AI enhances self-service and delivers quick resolutions, freeing up agent time<\/p> Explore Freshworks' newly launched Freddy AI, powered by Generative AI, for automating repetitive tasks and maximising productivity<\/p>\u00a0 Learn how Freddy AI enables proactive issue identification and timely decision-making for business\u00a0growth<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>Chatbot and AI
22 Topics
However, when the user clicks on the minimized chatbot, no new session will start and the whole chatbot acts buggy (because we havent thought about \u2018re-entering\u2019 the session).
We want to show the user the first flow again, but we don\u2019t have an idea how to fix this problem.
Does anyone know how to solve this?<\/p>","url":"\/chatbot-and-ai-11363\/re-entering-chat-session-31843?postid=79635#post79635","creationDate":"2023-06-29T14:09:15+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":6184,"id":31843,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11363,"isIdeation":false,"url":"\/chatbot-and-ai-11363","title":"Chatbot and AI","description":"Using Freshchat"},"url":"\/chatbot-and-ai-11363\/re-entering-chat-session-31843","title":"Re-entering chat session","lastPost":{"id":79635,"author":{"id":45129,"url":"\/members\/chatanamous-45129","name":"chatanamous","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
However, when the user clicks on the minimized chatbot, no new session will start and the whole chatbot acts buggy (because we havent thought about \u2018re-entering\u2019 the session).
We want to show the user the first flow again, but we don\u2019t have an idea how to fix this problem.
Does anyone know how to solve this?<\/p>","url":"\/chatbot-and-ai-11363\/re-entering-chat-session-31843?postid=79635#post79635","creationDate":"2023-06-29T14:09:15+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":79635,"author":{"id":45129,"url":"\/members\/chatanamous-45129","name":"chatanamous","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
However, when the user clicks on the minimized chatbot, no new session will start and the whole chatbot acts buggy (because we havent thought about \u2018re-entering\u2019 the session).
We want to show the user the first flow again, but we don\u2019t have an idea how to fix this problem.
Does anyone know how to solve this?<\/p>","url":"\/chatbot-and-ai-11363\/re-entering-chat-session-31843?postid=79635#post79635","creationDate":"2023-06-29T14:09:15+0000","relativeCreationDate":"1 month ago"},"numberOfViews":13,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshchat-11321","categoryId":11321,"title":"Using Freshchat","metaRobots":"index, follow","type":0},"lastPostId":"79635"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"5a5d6eaf7c16aad1cb31bc882c698add71bc186c","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/54f19971-1df3-49d7-b577-e924013eef72.png\")
<\/figure><\/figure><\/figure>
I hope you\u2019re doing well!
Greetings from Freshworks Community!
I understand your concerns.
To answer the first question, If it\u2019s a \u201cself-service widget\u201d, the preview starts from the current flow that you are in. But if it\u2019s a \u201cConversational widget\u201d, the preview always starts from the First flow. Thing is that, previously, when you click on \u201cNew Bot\u201d, it will be a Self Service widget by default and you will have to change this to \u201cConversational widget\u201d if\/when needed. But now, when you click on \u201cnew bot\u201d, you will be choosing the kind of BOT that you need. hence you might have noticed the difference.
To answer the second question, You can actually remove the condition. if you need to change the flow anytime, you can click on the condition arrow mark right next to the Message and delete the conditions:
\u00a0<\/p>![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/27c08e60-c083-47d3-902d-a6de79ceb08c.png\")
<\/figure>
Please reply back if you have any queries.
Regards,
Jebas D.<\/p>","url":"\/chatbot-and-ai-11363\/variuos-freshchat-questions-27053?postid=72555#post72555","creationDate":"2023-02-20T08:47:44+0000","relativeCreationDate":"5 months ago"},"lastReply":{"id":72555,"author":{"id":41245,"url":"\/members\/jebas-41245","name":"Jebas","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/31f0abf3-88d6-413c-92ad-e080f67d096f.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":2},"content":"
I hope you\u2019re doing well!
Greetings from Freshworks Community!
I understand your concerns.
To answer the first question, If it\u2019s a \u201cself-service widget\u201d, the preview starts from the current flow that you are in. But if it\u2019s a \u201cConversational widget\u201d, the preview always starts from the First flow. Thing is that, previously, when you click on \u201cNew Bot\u201d, it will be a Self Service widget by default and you will have to change this to \u201cConversational widget\u201d if\/when needed. But now, when you click on \u201cnew bot\u201d, you will be choosing the kind of BOT that you need. hence you might have noticed the difference.
To answer the second question, You can actually remove the condition. if you need to change the flow anytime, you can click on the condition arrow mark right next to the Message and delete the conditions:
\u00a0<\/p><\/figure>
Please reply back if you have any queries.
Regards,
Jebas D.<\/p>","url":"\/chatbot-and-ai-11363\/variuos-freshchat-questions-27053?postid=72555#post72555","creationDate":"2023-02-20T08:47:44+0000","relativeCreationDate":"5 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":69666,"author":{"id":38802,"url":"\/members\/chris-s-38802","name":"Chris S.","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/51480d74-34cc-4e5c-8caf-292d710b2b10.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":3},"content":"![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3b842ab6-f9a5-44ef-ba87-e6e578287881.png\")
<\/figure>![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/b4116e5d-c679-4641-bff5-43d78a45035c.png\")
<\/figure>![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/aa070edd-5c28-4402-8cb7-c48bfa9591b9.png\")
<\/figure><\/figure><\/figure><\/figure>
<img src=\"http:\/\/goodclickmedia.com\/wp-content\/uploads\/2022\/10\/click_here_btn_png.png\" onclick=\"Freshbots.showWidget(true); Freshbots.initiateChat();\" border=\"0\" style=\"cursor: pointer;\">\u00a0<\/p>","url":"\/chatbot-and-ai-11363\/need-immediate-assistance-launch-chatbot-with-a-button-26154?postid=67546#post67546","creationDate":"2022-10-04T17:20:04+0000","relativeCreationDate":"10 months ago"},"lastReply":{"id":67546,"author":{"id":35448,"url":"\/members\/johnindallas-35448","name":"johnindallas","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":"
<img src=\"http:\/\/goodclickmedia.com\/wp-content\/uploads\/2022\/10\/click_here_btn_png.png\" onclick=\"Freshbots.showWidget(true); Freshbots.initiateChat();\" border=\"0\" style=\"cursor: pointer;\">\u00a0<\/p>","url":"\/chatbot-and-ai-11363\/need-immediate-assistance-launch-chatbot-with-a-button-26154?postid=67546#post67546","creationDate":"2022-10-04T17:20:04+0000","relativeCreationDate":"10 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":1,"relevantPost":{"id":67501,"author":{"id":35448,"url":"\/members\/johnindallas-35448","name":"johnindallas","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":"
So me and my team are supporting few different websites.<\/p>
So me and my team are supporting few different websites.<\/p>
So me and my team are supporting few different websites.<\/p>
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\u00a0\u00a0 \u00a0<\/style><\/p>
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honestly, we are relying on whats app to increase our sales retention by sending typical messages for our old client recently we move to fresh chat and whats app not allowing us to initiate normal message and this marketing proactive message is disapprove by whats app<\/p>
what is the solution here even though if we buy the marketing app ( targeted and triggered message ) i don't think that it will work with what's app<\/p>","url":"\/chatbot-and-ai-11363\/how-to-use-marketing-apps-in-fresh-chat-to-chat-in-whats-app-20866?postid=52606#post52606","creationDate":"2021-03-15T22:29:09+0000","relativeCreationDate":"2 years ago"},"isTopicUnread":true,"privateId":822,"id":20866,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11363,"isIdeation":false,"url":"\/chatbot-and-ai-11363","title":"Chatbot and AI","description":"Using Freshchat"},"url":"\/chatbot-and-ai-11363\/how-to-use-marketing-apps-in-fresh-chat-to-chat-in-whats-app-20866","title":"How to use marketing apps in fresh chat to chat in whats app","lastPost":{"id":52697,"author":{"id":47,"url":"\/members\/vishnu-prassad-47","name":"Vishnu Prassad","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":"
1. Using Opt-ins on different channels like your Website, emails, mass SMS campaigns
2. Using Click-to-WhatsApp ads in Instagram and Facebook
3. Getting people on WhatsApp using the above steps and then using a bot to create quizzes on WhatsApp<\/p>
1. Using Opt-ins on different channels like your Website, emails, mass SMS campaigns
2. Using Click-to-WhatsApp ads in Instagram and Facebook
3. Getting people on WhatsApp using the above steps and then using a bot to create quizzes on WhatsApp<\/p>
This is where Freshchat steps in. Say goodbye to messy inboxes with Conversation view<\/strong>.<\/p>
<\/p>
<\/p>
This is where Freshchat steps in. Say goodbye to messy inboxes with Conversation view<\/strong>.<\/p>
<\/p>
<\/p>
This is where Freshchat steps in. Say goodbye to messy inboxes with Conversation view<\/strong>.<\/p>
<\/p>
<\/p>
<\/p>
<\/p>
<\/p>
<\/p>
<\/p>
<\/p>
<\/p>
<\/p>Badge winners
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Functional","cookiepolicy.modal.level2":"Normal
Functional + analytics","cookiepolicy.modal.level3":"Complete
Functional + analytics + social media + embedded videos"}}}">
