Discover the game-changing impact of Generative AI<\/strong> on customer service in this power-packed webinar.<\/p> Here\u2019s what you need to know about the session -<\/p> Agenda -<\/strong><\/u><\/p> \u00a0<\/p> What areas we will delve into -<\/u><\/strong><\/p> \u00a0<\/p> Date - Aug 8, 2023<\/strong><\/p> Time - 9:00 AM PST | 9:30 PM IST<\/strong><\/p> Hello Everyone!<\/strong><\/p> Discover the game-changing impact of Generative AI<\/strong> on customer service in this power-packed webinar.<\/p> Here\u2019s what you need to know about the session -<\/p> Agenda -<\/strong><\/u><\/p> \u00a0<\/p> What areas we will delve into -<\/u><\/strong><\/p> \u00a0<\/p> Using Freshchat i can\u2019t add meta channels. Error adding channel\u00a0<\/p> it sounds as revoked permissions someone of my old team did on Facebook\u00a0<\/p> :(<\/p> could you help me?<\/p>","url":"\/apps-and-marketplace-integrations-11357\/impossible-to-add-facebook-and-instagram-channel-27772?postid=71185#post71185","creationDate":"2023-01-14T06:28:06+0000","relativeCreationDate":"6 months ago"},"isTopicUnread":true,"privateId":4111,"id":27772,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11357,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11357","title":"Apps and Marketplace Integrations","description":"Using Freshchat"},"url":"\/apps-and-marketplace-integrations-11357\/impossible-to-add-facebook-and-instagram-channel-27772","title":"impossible to add facebook and instagram channel","lastPost":{"id":80824,"author":{"id":45501,"url":"\/members\/christiegraves-45501","name":"ChristieGraves","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/7ec9e8d6-51ef-4163-90e1-0882923597a5.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" Hi Hakim,<\/p> Thanks for reaching Freshworks Community.<\/p> You can try using the Marketplace app Freshdesk Contact Import<\/p> About this App:<\/strong>\u00a0Import user context from Freshdesk into Freshchat. This app would show the contact properties stored in Freshdesk, associated with that Freshchat user. This takes the email of the customer into account while pulling the relevant details, helping the agent in pulling contact info which is already stored in Freshdesk.<\/p> Hi<\/p> Is not possible to see Shopify customer\u2019s info when you are chatting with them?<\/p> Why is not on the right column as on Fresdesk?<\/p> I think it would be a must!<\/p>","url":"\/apps-and-marketplace-integrations-11357\/good-integration-with-shopify-27950?postid=72596#post72596","creationDate":"2023-01-17T01:24:37+0000","relativeCreationDate":"6 months ago"},"lastReply":{"id":72596,"author":{"id":41068,"url":"\/members\/juanki-41068","name":"Juanki","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/7daebde9-97b9-4841-becd-866ff390d6fd.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hi<\/p> Is not possible to see Shopify customer\u2019s info when you are chatting with them?<\/p> Why is not on the right column as on Fresdesk?<\/p> I think it would be a must!<\/p>","url":"\/apps-and-marketplace-integrations-11357\/good-integration-with-shopify-27950?postid=72596#post72596","creationDate":"2023-01-17T01:24:37+0000","relativeCreationDate":"6 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":0,"relevantPost":{"id":71538,"author":{"id":41068,"url":"\/members\/juanki-41068","name":"Juanki","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/7daebde9-97b9-4841-becd-866ff390d6fd.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Why isn\u2019t there an integration between Freshchat and Shopify? same quality as with freshdesk!!!!<\/p>","url":"\/apps-and-marketplace-integrations-11357\/good-integration-with-shopify-27950?postid=71538#post71538","creationDate":"2023-01-24T00:41:22+0000","relativeCreationDate":"6 months ago"},"numberOfViews":27,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshchat-11321","categoryId":11321,"title":"Using Freshchat","metaRobots":"index, follow","type":0},"lastPostId":"72596"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"0b8d0a73e525c0627dfb63b37e91472e92f85759","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Any advise on how I could handle this?<\/p>","url":"\/apps-and-marketplace-integrations-11357\/whatsapp-business-integration-workaround-needed-for-second-tick-26219?postid=67662#post67662","creationDate":"2022-10-08T04:23:53+0000","relativeCreationDate":"9 months ago"},"isTopicUnread":true,"privateId":3445,"id":26219,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11357,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11357","title":"Apps and Marketplace Integrations","description":"Using Freshchat"},"url":"\/apps-and-marketplace-integrations-11357\/whatsapp-business-integration-workaround-needed-for-second-tick-26219","title":"Whatsapp Business Integration Workaround Needed for Second Tick","lastPost":{"id":67667,"author":{"id":39080,"url":"\/members\/ajinkya-deshmukh-39080","name":"ajinkya.deshmukh","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/6c70c0f2-5591-4a88-b6b2-c86afda029d7.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" Hi\u00a0medallo123<\/a>, If you are missing this functionality as well, please raise it with support.\u00a0<\/p> \u00a0<\/p> 8\/18\/21 Original support ticket statement:\u00a0<\/strong><\/u><\/p> The discussion function in a Project's task is down, and has been down for at least a week. Let me know when this will be fixed.<\/p> Here\u2019s a link to a short screen video showing what is broken. - via Citrix Sharefile folder.<\/p> https:\/\/pasadena.sharefile.com\/d-s71a98974252b437fbb89e3a2fc744f66<\/a><\/p> 8\/21\/21\u00a0 Initial response from Support:\u00a0<\/p> \u201cHi Dupre,\u00a0<\/p> \u200b<\/p> \u200bThank you for contacting Freshservice Support! Hope you are doing good!\u00a0<\/p> \u200b<\/p> \u200bThis looks like an issue at our end. \u00a0We are checking this internally.\u00a0\u201d<\/p> ____________________________________________________<\/p> From:<\/strong> Sushmitha Himachalapathy <support@freshservice.com> \u00a0<\/p> Hi Dupre,<\/p> \u00a0<\/p> You are trying to do at mention in the comments section.\u00a0<\/p> This is disabled because of the recent launch of the collaboration feature.\u00a0<\/p> \u00a0<\/p> You will be able to do at mention in the collaboration widget. At mention on the notes section is disabled in project management.<\/p> \u00a0<\/p> This should help\u00a0https:\/\/support.freshservice.com\/support\/solutions\/articles\/50000003605-getting-started-with-contextual-collaboration-in-projects-via-slack<\/a><\/p> \u00a0<\/p> Feel free to respond back in case of any further questions.<\/p> \u00a0<\/p> Check your ticket status\u00a0<\/p> \u00a0<\/p> Regards,<\/p> Sushmitha Himalachalapathy<\/span><\/strong><\/p> Technical\u00a0Accounts Manager<\/p>","url":"\/apps-and-marketplace-integrations-11357\/project-module-s-task-contextual-collaboration-officially-broken-by-fs-management-to-force-use-of-slack-integration-22064?postid=55667#post55667","creationDate":"2021-08-30T20:42:53+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":1486,"id":22064,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11357,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11357","title":"Apps and Marketplace Integrations","description":"Using Freshchat"},"url":"\/apps-and-marketplace-integrations-11357\/project-module-s-task-contextual-collaboration-officially-broken-by-fs-management-to-force-use-of-slack-integration-22064","title":"Project module's Task contextual collaboration officially broken by FS management to force use of Slack integration?","lastPost":{"id":55667,"author":{"id":31683,"url":"\/members\/dsvega-31683","name":"dsvega","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Anyone else notice that the contextual discussion function, where you can type in a Task\u2019s comment \u201c@Robert \u201c to have the comment directed to other folks in your firm, is intentionally broken?\u00a0 Per support below, you now have to deploy Slack to your organization in order to do this going forward.\u00a0 The native functionality has been replaced\u2026.\u00a0 Ugh.\u00a0 My school will not be implementing Slack this decade, so now what?\u00a0<\/p> If you are missing this functionality as well, please raise it with support.\u00a0<\/p> \u00a0<\/p> 8\/18\/21 Original support ticket statement:\u00a0<\/strong><\/u><\/p> The discussion function in a Project's task is down, and has been down for at least a week. Let me know when this will be fixed.<\/p> Here\u2019s a link to a short screen video showing what is broken. - via Citrix Sharefile folder.<\/p> https:\/\/pasadena.sharefile.com\/d-s71a98974252b437fbb89e3a2fc744f66<\/a><\/p> 8\/21\/21\u00a0 Initial response from Support:\u00a0<\/p> \u201cHi Dupre,\u00a0<\/p> \u200b<\/p> \u200bThank you for contacting Freshservice Support! Hope you are doing good!\u00a0<\/p> \u200b<\/p> \u200bThis looks like an issue at our end. \u00a0We are checking this internally.\u00a0\u201d<\/p> ____________________________________________________<\/p> From:<\/strong> Sushmitha Himachalapathy <support@freshservice.com> \u00a0<\/p> Hi Dupre,<\/p> \u00a0<\/p> You are trying to do at mention in the comments section.\u00a0<\/p> This is disabled because of the recent launch of the collaboration feature.\u00a0<\/p> \u00a0<\/p> You will be able to do at mention in the collaboration widget. At mention on the notes section is disabled in project management.<\/p> \u00a0<\/p> This should help\u00a0https:\/\/support.freshservice.com\/support\/solutions\/articles\/50000003605-getting-started-with-contextual-collaboration-in-projects-via-slack<\/a><\/p> \u00a0<\/p> Feel free to respond back in case of any further questions.<\/p> \u00a0<\/p> Check your ticket status\u00a0<\/p> \u00a0<\/p> Regards,<\/p> Sushmitha Himalachalapathy<\/span><\/strong><\/p> Technical\u00a0Accounts Manager<\/p>","url":"\/apps-and-marketplace-integrations-11357\/project-module-s-task-contextual-collaboration-officially-broken-by-fs-management-to-force-use-of-slack-integration-22064?postid=55667#post55667","creationDate":"2021-08-30T20:42:53+0000","relativeCreationDate":"1 year ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":1,"relevantPost":{"id":55667,"author":{"id":31683,"url":"\/members\/dsvega-31683","name":"dsvega","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Anyone else notice that the contextual discussion function, where you can type in a Task\u2019s comment \u201c@Robert \u201c to have the comment directed to other folks in your firm, is intentionally broken?\u00a0 Per support below, you now have to deploy Slack to your organization in order to do this going forward.\u00a0 The native functionality has been replaced\u2026.\u00a0 Ugh.\u00a0 My school will not be implementing Slack this decade, so now what?\u00a0<\/p> If you are missing this functionality as well, please raise it with support.\u00a0<\/p> \u00a0<\/p> 8\/18\/21 Original support ticket statement:\u00a0<\/strong><\/u><\/p> The discussion function in a Project's task is down, and has been down for at least a week. Let me know when this will be fixed.<\/p> Here\u2019s a link to a short screen video showing what is broken. - via Citrix Sharefile folder.<\/p> https:\/\/pasadena.sharefile.com\/d-s71a98974252b437fbb89e3a2fc744f66<\/a><\/p> 8\/21\/21\u00a0 Initial response from Support:\u00a0<\/p> \u201cHi Dupre,\u00a0<\/p> \u200b<\/p> \u200bThank you for contacting Freshservice Support! Hope you are doing good!\u00a0<\/p> \u200b<\/p> \u200bThis looks like an issue at our end. \u00a0We are checking this internally.\u00a0\u201d<\/p> ____________________________________________________<\/p> From:<\/strong> Sushmitha Himachalapathy <support@freshservice.com> \u00a0<\/p> Hi Dupre,<\/p> \u00a0<\/p> You are trying to do at mention in the comments section.\u00a0<\/p> This is disabled because of the recent launch of the collaboration feature.\u00a0<\/p> \u00a0<\/p> You will be able to do at mention in the collaboration widget. At mention on the notes section is disabled in project management.<\/p> \u00a0<\/p> if yes then please recommend steps?<\/p>","url":"\/apps-and-marketplace-integrations-11357\/freshchat-integration-with-ionic-project-21979?postid=55435#post55435","creationDate":"2021-08-19T08:08:18+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":1439,"id":21979,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11357,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11357","title":"Apps and Marketplace Integrations","description":"Using Freshchat"},"url":"\/apps-and-marketplace-integrations-11357\/freshchat-integration-with-ionic-project-21979","title":"freshchat integration with ionic project","lastPost":{"id":55435,"author":{"id":32551,"url":"\/members\/mamta-32551","name":"Mamta","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/8bb86ffa-803e-4bf5-ae7f-e4a399e065b2.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" can we integrate freshdesk\u00a0messaging in ionic project.?<\/p> if yes then please recommend steps?<\/p>","url":"\/apps-and-marketplace-integrations-11357\/freshchat-integration-with-ionic-project-21979?postid=55435#post55435","creationDate":"2021-08-19T08:08:18+0000","relativeCreationDate":"1 year ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":1,"relevantPost":{"id":55435,"author":{"id":32551,"url":"\/members\/mamta-32551","name":"Mamta","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/8bb86ffa-803e-4bf5-ae7f-e4a399e065b2.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" can we integrate freshdesk\u00a0messaging in ionic project.?<\/p> if yes then please recommend steps?<\/p>","url":"\/apps-and-marketplace-integrations-11357\/freshchat-integration-with-ionic-project-21979?postid=55435#post55435","creationDate":"2021-08-19T08:08:18+0000","relativeCreationDate":"1 year ago"},"numberOfViews":124,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshchat-11321","categoryId":11321,"title":"Using Freshchat","metaRobots":"index, follow","type":0},"lastPostId":"55435"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"0b8d0a73e525c0627dfb63b37e91472e92f85759","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
I cannot use the default Freshchat widget as the iframe it creates doesn't play well with our url router.<\/p> Starting the conversation seems<\/em> like it would be easy enough:<\/p> \u00a0<\/p> Secret keys are stored on server (not public)<\/p>\t<\/li>\t Wrap Freshchat API calls on the server side<\/p>\t<\/li>\t Client asks for a new conversation (make or lookup userId)<\/p>\t<\/li>\t Client starts new conversation<\/p>\t<\/li>\t Agent on Freshchat receives the message<\/p>\t<\/li><\/ol> \u00a0<\/p> \u00a0<\/p> The Wrinkle<\/strong><\/p> My agent can reply in Freshchat to the message, but how can I send that data back to my client?<\/p> My Stack will not allow me to send my client an unprompted message\u2014we work on RESTful API calls. I cannot register webhooks because there would not be a feasible way to ensure any data goes to the correct server my client is connected to, nor a reliable way to update my client from the server with that data.<\/p> My Question<\/strong><\/p> Are there any P2P examples where my client can interface Freshchat with the conversation directly? I cannot use an iframe to display the Freshchat widget, but could I create a connection (perhaps an open socket) between Freshchat and my client to exchange messages directly?<\/p> Any<\/em> code samples or advice would be helpful.<\/p> Concerns<\/strong><\/p> I do NOT want any secure keys running on my client (API Tokens, Agent keys, etc.)<\/p> Any example code forming such a connection from client to Freshchat on P2P would need to keep those protected keys from becoming public to the client.<\/em><\/p>","url":"\/apps-and-marketplace-integrations-11357\/freshchat-api-integration-help-client-subscribe-to-conversation-p2p-21698?postid=54777#post54777","creationDate":"2021-07-26T19:00:49+0000","relativeCreationDate":"2 years ago"},"isTopicUnread":true,"privateId":1323,"id":21698,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11357,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11357","title":"Apps and Marketplace Integrations","description":"Using Freshchat"},"url":"\/apps-and-marketplace-integrations-11357\/freshchat-api-integration-help-client-subscribe-to-conversation-p2p-21698","title":"Freshchat API Integration: Help Client Subscribe to Conversation (P2P)","lastPost":{"id":54777,"author":{"id":32192,"url":"\/members\/zbeyer-32192","name":"zbeyer","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9fe2963e-94d2-49a7-bfb7-b9070b7d0258.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" My situation is this:<\/strong> I am a developer attempting Freshchat API integration with our web application.<\/p> I cannot use the default Freshchat widget as the iframe it creates doesn't play well with our url router.<\/p> Starting the conversation seems<\/em> like it would be easy enough:<\/p> \u00a0<\/p> Secret keys are stored on server (not public)<\/p>\t<\/li>\t Wrap Freshchat API calls on the server side<\/p>\t<\/li>\t Client asks for a new conversation (make or lookup userId)<\/p>\t<\/li>\t Client starts new conversation<\/p>\t<\/li>\t Agent on Freshchat receives the message<\/p>\t<\/li><\/ol> \u00a0<\/p> \u00a0<\/p> The Wrinkle<\/strong><\/p> My agent can reply in Freshchat to the message, but how can I send that data back to my client?<\/p> My Stack will not allow me to send my client an unprompted message\u2014we work on RESTful API calls. I cannot register webhooks because there would not be a feasible way to ensure any data goes to the correct server my client is connected to, nor a reliable way to update my client from the server with that data.<\/p> My Question<\/strong><\/p> Are there any P2P examples where my client can interface Freshchat with the conversation directly? I cannot use an iframe to display the Freshchat widget, but could I create a connection (perhaps an open socket) between Freshchat and my client to exchange messages directly?<\/p> Any<\/em> code samples or advice would be helpful.<\/p> Concerns<\/strong><\/p> I do NOT want any secure keys running on my client (API Tokens, Agent keys, etc.)<\/p> Any example code forming such a connection from client to Freshchat on P2P would need to keep those protected keys from becoming public to the client.<\/em><\/p>","url":"\/apps-and-marketplace-integrations-11357\/freshchat-api-integration-help-client-subscribe-to-conversation-p2p-21698?postid=54777#post54777","creationDate":"2021-07-26T19:00:49+0000","relativeCreationDate":"2 years ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":54777,"author":{"id":32192,"url":"\/members\/zbeyer-32192","name":"zbeyer","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9fe2963e-94d2-49a7-bfb7-b9070b7d0258.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" My situation is this:<\/strong> I am a developer attempting Freshchat API integration with our web application.<\/p> I cannot use the default Freshchat widget as the iframe it creates doesn't play well with our url router.<\/p> Starting the conversation seems<\/em> like it would be easy enough:<\/p> \u00a0<\/p> Secret keys are stored on server (not public)<\/p>\t<\/li>\t Wrap Freshchat API calls on the server side<\/p>\t<\/li>\t Client asks for a new conversation (make or lookup userId)<\/p>\t<\/li>\t Client starts new conversation<\/p>\t<\/li>\t Agent on Freshchat receives the message<\/p>\t<\/li><\/ol> \u00a0<\/p> \u00a0<\/p> The Wrinkle<\/strong><\/p> My agent can reply in Freshchat to the message, but how can I send that data back to my client?<\/p> My Stack will not allow me to send my client an unprompted message\u2014we work on RESTful API calls. I cannot register webhooks because there would not be a feasible way to ensure any data goes to the correct server my client is connected to, nor a reliable way to update my client from the server with that data.<\/p> My Question<\/strong><\/p> Are there any P2P examples where my client can interface Freshchat with the conversation directly? I cannot use an iframe to display the Freshchat widget, but could I create a connection (perhaps an open socket) between Freshchat and my client to exchange messages directly?<\/p> Any<\/em> code samples or advice would be helpful.<\/p> Concerns<\/strong><\/p> I do NOT want any secure keys running on my client (API Tokens, Agent keys, etc.)<\/p> Any example code forming such a connection from client to Freshchat on P2P would need to keep those protected keys from becoming public to the client.<\/em><\/p>","url":"\/apps-and-marketplace-integrations-11357\/freshchat-api-integration-help-client-subscribe-to-conversation-p2p-21698?postid=54777#post54777","creationDate":"2021-07-26T19:00:49+0000","relativeCreationDate":"2 years ago"},"numberOfViews":112,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshchat-11321","categoryId":11321,"title":"Using Freshchat","metaRobots":"index, follow","type":0},"lastPostId":"54777"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"0b8d0a73e525c0627dfb63b37e91472e92f85759","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Do you have plans to support the solutions of Freshservice? This would be\u00a0 a hugh benefit for Freschchat!<\/p>\n<\/div>","url":"\/apps-and-marketplace-integrations-11357\/support-freshservice-solutions-19678?postid=50470#post50470","creationDate":"2020-09-15T22:11:01+0000","relativeCreationDate":"2 years ago"},"isTopicUnread":true,"privateId":17376,"id":19678,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11357,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11357","title":"Apps and Marketplace Integrations","description":"Using Freshchat"},"url":"\/apps-and-marketplace-integrations-11357\/support-freshservice-solutions-19678","title":"Support Freshservice Solutions","lastPost":{"id":50986,"author":{"id":47,"url":"\/members\/vishnu-prassad-47","name":"Vishnu Prassad","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":" Hi Jens, we recently updated our Freshservice - Freshchat integration with quite a few features like chat to ticket conversion, labels etc. You can find more information about the same here - https:\/\/support.freshchat.com\/en\/support\/solutions\/articles\/50000000134-freshservice-integration<\/a><\/p>\n<\/div>","url":"\/apps-and-marketplace-integrations-11357\/support-freshservice-solutions-19678?postid=50986#post50986","creationDate":"2020-10-15T08:09:58+0000","relativeCreationDate":"2 years ago"},"lastReply":{"id":50986,"author":{"id":47,"url":"\/members\/vishnu-prassad-47","name":"Vishnu Prassad","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":" Hi Jens, we recently updated our Freshservice - Freshchat integration with quite a few features like chat to ticket conversion, labels etc. You can find more information about the same here - https:\/\/support.freshchat.com\/en\/support\/solutions\/articles\/50000000134-freshservice-integration<\/a><\/p>\n<\/div>","url":"\/apps-and-marketplace-integrations-11357\/support-freshservice-solutions-19678?postid=50986#post50986","creationDate":"2020-10-15T08:09:58+0000","relativeCreationDate":"2 years ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":50470,"author":{"id":13451,"url":"\/members\/jens-hartmann-13451","name":"jens.hartmann","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":" Do you have plans to support the solutions of Freshservice? This would be\u00a0 a hugh benefit for Freschchat!<\/p>\n<\/div>","url":"\/apps-and-marketplace-integrations-11357\/support-freshservice-solutions-19678?postid=50470#post50470","creationDate":"2020-09-15T22:11:01+0000","relativeCreationDate":"2 years ago"},"numberOfViews":41,"contentType":"discussion","publicLabel":"","category":{"url":"\/using-freshchat-11321","categoryId":11321,"title":"Using Freshchat","metaRobots":"index, follow","type":0},"lastPostId":"50986"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"0b8d0a73e525c0627dfb63b37e91472e92f85759","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
With the Freshchat - WhatsApp integration, what you can do is divert your leads to their WhatsApp directly instead of a landing page. Your customers can chat with you via their WhatsApp and you can chat back through Freshchat, simultaneously creating a lead in your favorite CRM using our Marketplace<\/a>.<\/span> With the Freshchat - WhatsApp integration, what you can do is divert your leads to their WhatsApp directly instead of a landing page. Your customers can chat with you via their WhatsApp and you can chat back through Freshchat, simultaneously creating a lead in your favorite CRM using our Marketplace<\/a>.<\/span> Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.![\"\ud83d\udccc\"](\"https:\/\/cdn.jsdelivr.net\/emojione\/assets\/png\/1f4cc.png?v=2.2.7\"\/ "\\":pushpin:\\"")
Generative AI\u2019s impact on customer service and support<\/p> Quick demo on leveraging AI for enhanced customer service functions<\/p> Q&A session<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section> Understand how Generative AI is transforming customer service<\/p> Discover how AI enhances self-service and delivers quick resolutions, freeing up agent time<\/p> Explore Freshworks' newly launched Freddy AI, powered by Generative AI, for automating repetitive tasks and maximising productivity<\/p>\u00a0 Learn how Freddy AI enables proactive issue identification and timely decision-making for business\u00a0growth<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>![\"\ud83d\udc49\ud83c\udffd\"](\"https:\/\/cdn.jsdelivr.net\/emojione\/assets\/png\/1f449-1f3fd.png?v=2.2.7\"\/ "\\":point_right_tone3:\\"")
\u00a0RSVP NOW !!<\/strong><\/a><\/p>","author":{"id":43548,"url":"\/members\/kamakshi-v-43548","name":"Kamakshi V","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/e865e8ef-3f5e-4151-899f-7677e48d6699.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":3},"type":"Webinar","url":"https:\/\/community.freshworks.com\/events\/unleash-ai-cx-gets-more-personalized-predictive-and-optimized-227","image":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/125f6bf9-d0ed-43bb-be49-e160f57f0c14_thumb.jpg","location":"","startsAt":1691510400,"endsAt":1691514000,"contentType":"event","attendees":[],"attendeeCount":0,"isLoggedInUserAttendee":false,"createdAt":"1690397491"},"config":{"selectedTopic":{"id":227,"title":"Unleash AI: CX gets more Personalized, Predictive, and Optimized","content":" Generative AI\u2019s impact on customer service and support<\/p> Quick demo on leveraging AI for enhanced customer service functions<\/p> Q&A session<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section> Understand how Generative AI is transforming customer service<\/p> Discover how AI enhances self-service and delivers quick resolutions, freeing up agent time<\/p> Explore Freshworks' newly launched Freddy AI, powered by Generative AI, for automating repetitive tasks and maximising productivity<\/p>\u00a0 Learn how Freddy AI enables proactive issue identification and timely decision-making for business\u00a0growth<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>Apps and Marketplace Integrations
10 Topics
I have DMed you to get the details to have this checked at our end.<\/p>","url":"\/apps-and-marketplace-integrations-11357\/whatsapp-business-integration-workaround-needed-for-second-tick-26219?postid=67667#post67667","creationDate":"2022-10-09T11:30:03+0000","relativeCreationDate":"9 months ago"},"lastReply":{"id":67667,"author":{"id":39080,"url":"\/members\/ajinkya-deshmukh-39080","name":"ajinkya.deshmukh","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/6c70c0f2-5591-4a88-b6b2-c86afda029d7.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"
Sent:<\/strong> Monday, August 30, 2021 12:00 PM
To:<\/strong> Dupre\u00a0\u00a0
Subject:<\/strong> Re: Project module Conversation or Discussion function is down for at least a week? - [#9406175]<\/p>
Sent:<\/strong> Monday, August 30, 2021 12:00 PM
To:<\/strong> Dupre\u00a0\u00a0
Subject:<\/strong> Re: Project module Conversation or Discussion function is down for at least a week? - [#9406175]<\/p>
Sent:<\/strong> Monday, August 30, 2021 12:00 PM
To:<\/strong> Dupre\u00a0\u00a0
Subject:<\/strong> Re: Project module Conversation or Discussion function is down for at least a week? - [#9406175]<\/p>
<\/p>![](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/tres07pgxvql2xhwe4gvm1c8wfhzyp_qua_1598519239.jpg\")
<\/p>","url":"\/apps-and-marketplace-integrations-11357\/drive-leads-from-facebook-and-instagram-ads-to-chat-and-increase-revenue-19583?postid=50171#post50171","creationDate":"2020-08-27T09:12:30+0000","relativeCreationDate":"2 years ago"},"isTopicUnread":true,"privateId":17312,"id":19583,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11357,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11357","title":"Apps and Marketplace Integrations","description":"Using Freshchat"},"url":"\/apps-and-marketplace-integrations-11357\/drive-leads-from-facebook-and-instagram-ads-to-chat-and-increase-revenue-19583","title":"Drive leads from Facebook and Instagram ads to chat and increase revenue!","lastPost":{"id":50171,"author":{"id":47,"url":"\/members\/vishnu-prassad-47","name":"Vishnu Prassad","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":"
<\/p><\/p>","url":"\/apps-and-marketplace-integrations-11357\/drive-leads-from-facebook-and-instagram-ads-to-chat-and-increase-revenue-19583?postid=50171#post50171","creationDate":"2020-08-27T09:12:30+0000","relativeCreationDate":"2 years ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":50171,"author":{"id":47,"url":"\/members\/vishnu-prassad-47","name":"Vishnu Prassad","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":"
<\/p><\/p>","url":"\/apps-and-marketplace-integrations-11357\/drive-leads-from-facebook-and-instagram-ads-to-chat-and-increase-revenue-19583?postid=50171#post50171","creationDate":"2020-08-27T09:12:30+0000","relativeCreationDate":"2 years ago"},"numberOfViews":50,"contentType":"discussion","publicLabel":"","category":{"url":"\/using-freshchat-11321","categoryId":11321,"title":"Using Freshchat","metaRobots":"index, follow","type":0},"lastPostId":"50171"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"0b8d0a73e525c0627dfb63b37e91472e92f85759","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
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Functional","cookiepolicy.modal.level2":"Normal
Functional + analytics","cookiepolicy.modal.level3":"Complete
Functional + analytics + social media + embedded videos"}}}">
