Portal/Knowledge Base

\/* hide \"Popular Articles\" from Home > Solutions page*\/
#solutions-category-list > li:nth-child(1)
{
  \tdisplay: none;
}<\/code><\/pre>
We want the \u201cUser Portal\u201d category to launch as default when clicking Knowledge Base from the home page, so can we take its URL and set the home page Knowledge Base button to that instead?<\/p>
\u00a0<\/p>
<\/figure>
\u00a0<\/p>","url":"\/portal-knowledge-base-11377\/knowledge-base-set-url-to-specfic-category-31177?postid=78264#post78264","creationDate":"2023-05-26T17:18:31+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5799,"id":31177,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11377,"isIdeation":false,"url":"\/portal-knowledge-base-11377","title":"Portal\/Knowledge Base","description":"Portal\/Knowledge Base"},"url":"\/portal-knowledge-base-11377\/knowledge-base-set-url-to-specfic-category-31177","title":"Knowledge Base - Set URL to Specfic Category","lastPost":{"id":78450,"author":{"id":41688,"url":"\/members\/malokt-41688","name":"malokt","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":"
\t
Hi.<\/p>\t
Do you have categories and folders ? Or were they simply removed from the screenshot ?<\/p>\t
I tried it in my instance in Preview mode and the section was removed, but yes, the list shown to the right was still present. I might try later, but I\u2019d suggest to submit a support case and request assistance for this.<\/p>\t
\u00a0<\/p>\t
Regards,<\/p>\t<\/div><\/content-quote>
Yes, the category is \u201cUser Portal\u201d and it contains several folders.\u00a0 We want the User Portal category to default \u201copen\u201d when the user clicks Knowledge Base from the home page, so it would look like below.<\/p>
\u00a0<\/p>
<\/figure>
\u00a0<\/p>
Instead of like this:<\/p>
\u00a0<\/p>
<\/figure>
\u00a0<\/p>
I have already removed the \u201cpopular articles\u201d section from the Solutions Home stylesheet:<\/p>
\u00a0<\/p>
<\/figure>
\u00a0<\/p>","url":"\/portal-knowledge-base-11377\/knowledge-base-set-url-to-specfic-category-31177?postid=78450#post78450","creationDate":"2023-05-31T16:57:03+0000","relativeCreationDate":"2 months ago"},"lastReply":{"id":78450,"author":{"id":41688,"url":"\/members\/malokt-41688","name":"malokt","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":"
\t
Hi.<\/p>\t
Do you have categories and folders ? Or were they simply removed from the screenshot ?<\/p>\t
I tried it in my instance in Preview mode and the section was removed, but yes, the list shown to the right was still present. I might try later, but I\u2019d suggest to submit a support case and request assistance for this.<\/p>\t
\u00a0<\/p>\t
Regards,<\/p>\t<\/div><\/content-quote>
Yes, the category is \u201cUser Portal\u201d and it contains several folders.\u00a0 We want the User Portal category to default \u201copen\u201d when the user clicks Knowledge Base from the home page, so it would look like below.<\/p>
\u00a0<\/p>
<\/figure>
\u00a0<\/p>
Instead of like this:<\/p>
\u00a0<\/p>
<\/figure>
\u00a0<\/p>
I have already removed the \u201cpopular articles\u201d section from the Solutions Home stylesheet:<\/p>
\u00a0<\/p>
<\/figure>
\u00a0<\/p>","url":"\/portal-knowledge-base-11377\/knowledge-base-set-url-to-specfic-category-31177?postid=78450#post78450","creationDate":"2023-05-31T16:57:03+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":5,"numberOfLikes":0,"relevantPost":{"id":78264,"author":{"id":41688,"url":"\/members\/malokt-41688","name":"malokt","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":"
Can we change the link behind the Knowledge Base button on the portal home page?\u00a0 We want it to go to a specific Category when users click into the Knowledge Base.\u00a0 For instance, we have hidden the \u201cPopular Articles\u201d category from the menu list, but the page still defaults to showing only Popular Articles.<\/p>
\/* hide \"Popular Articles\" from Home > Solutions page*\/
#solutions-category-list > li:nth-child(1)
{
  \tdisplay: none;
}<\/code><\/pre>
We want the \u201cUser Portal\u201d category to launch as default when clicking Knowledge Base from the home page, so can we take its URL and set the home page Knowledge Base button to that instead?<\/p>
\u00a0<\/p>
<\/figure>
\u00a0<\/p>","url":"\/portal-knowledge-base-11377\/knowledge-base-set-url-to-specfic-category-31177?postid=78264#post78264","creationDate":"2023-05-26T17:18:31+0000","relativeCreationDate":"2 months ago"},"numberOfViews":31,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"78450"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"f33679c1d7d33f246e53db9c7b4e9f04e2f8bb76","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
       

        
        

         

          

           

            
             

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           malokt
           Skilled Expert
          
          asked inPortal/Knowledge Base
         
        
        

         

          

           
Knowledge Base - Set URL to Specfic Category
            

             

              
             
            
           
Can we change the link behind the Knowledge Base button on the portal home page? We want it to go to a specific Category when users click into the Knowledge Base. For instance, we have hidden the “Popular Articles” category from the menu list, but the page still defaults to showing only Popular Articles./* hide "Popular Articles" from Home > Solutions page*/#solutions-category-list > li:nth-child(1){ display: none;}We want the “User Portal” category to launch as default when clicking Knowledge Base from the home page, so can we take its URL and set the home page Knowledge Base button to that instead?
          
          

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                M
               

                
               
             
            
2 months ago
          
         
        
       
      

      
Hello Everyone,\u00a0<\/p>
on My User Portal, I have changed the look of service Item Listing. Earlier it was showing three columns and now I changed it to one:<\/p>
<\/figure>
\u00a0<\/p>
However, if you see in the above Image, the Item Name and Short Description of the Item is not showing it completely. I don\u2019t want any \u201c...\u201d at the end . I want the entire Item Name and Item Short Description to be displayed in full.<\/p>
Can someone please help me with this?<\/p>","url":"\/portal-knowledge-base-11377\/help-needed-for-custom-css-code-27775?postid=71193#post71193","creationDate":"2023-01-15T01:46:19+0000","relativeCreationDate":"6 months ago"},"isTopicUnread":true,"privateId":4114,"id":27775,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11377,"isIdeation":false,"url":"\/portal-knowledge-base-11377","title":"Portal\/Knowledge Base","description":"Portal\/Knowledge Base"},"url":"\/portal-knowledge-base-11377\/help-needed-for-custom-css-code-27775","title":"Help Needed for Custom CSS code","lastPost":{"id":78314,"author":{"id":42588,"url":"\/members\/jerry76-42588","name":"jerry76","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/de2dcfc8-47e9-4732-925e-899ee1a30362.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"
If you have a specific design or layout in mind, let me know the elements you want to modify or the effects you want to achieve. Additionally, if you're working on a specific website of\u00a0Mania mod apk <\/a>or platform, please specify that as well.<\/p>
Once I have a clear understanding of your requirements, I'll be able to provide you with the appropriate CSS code or guide you on how to achieve the desired result.<\/p>","url":"\/portal-knowledge-base-11377\/help-needed-for-custom-css-code-27775?postid=78314#post78314","creationDate":"2023-05-29T06:38:45+0000","relativeCreationDate":"2 months ago"},"lastReply":{"id":78314,"author":{"id":42588,"url":"\/members\/jerry76-42588","name":"jerry76","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/de2dcfc8-47e9-4732-925e-899ee1a30362.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"
If you have a specific design or layout in mind, let me know the elements you want to modify or the effects you want to achieve. Additionally, if you're working on a specific website of\u00a0Mania mod apk <\/a>or platform, please specify that as well.<\/p>
Once I have a clear understanding of your requirements, I'll be able to provide you with the appropriate CSS code or guide you on how to achieve the desired result.<\/p>","url":"\/portal-knowledge-base-11377\/help-needed-for-custom-css-code-27775?postid=78314#post78314","creationDate":"2023-05-29T06:38:45+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":7,"numberOfLikes":1,"relevantPost":{"id":71193,"author":{"id":40818,"url":"\/members\/fsenthu-40818","name":"FSEnthu","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":1},"content":"
Hello Everyone,\u00a0<\/p>
on My User Portal, I have changed the look of service Item Listing. Earlier it was showing three columns and now I changed it to one:<\/p>
<\/figure>
\u00a0<\/p>
However, if you see in the above Image, the Item Name and Short Description of the Item is not showing it completely. I don\u2019t want any \u201c...\u201d at the end . I want the entire Item Name and Item Short Description to be displayed in full.<\/p>
Can someone please help me with this?<\/p>","url":"\/portal-knowledge-base-11377\/help-needed-for-custom-css-code-27775?postid=71193#post71193","creationDate":"2023-01-15T01:46:19+0000","relativeCreationDate":"6 months ago"},"numberOfViews":129,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"78314"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"f33679c1d7d33f246e53db9c7b4e9f04e2f8bb76","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
       

        
        

         

          

           

            
             

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           FSEnthu
           Contributor
          
          asked inPortal/Knowledge Base
         
        
        

         

          

           
Help Needed for Custom CSS code
            

             

              
             
            
           
Hello Everyone, on My User Portal, I have changed the look of service Item Listing. Earlier it was showing three columns and now I changed it to one: However, if you see in the above Image, the Item Name and Short Description of the Item is not showing it completely. I don’t want any “...” at the end . I want the entire Item Name and Item Short Description to be displayed in full.Can someone please help me with this?
          
          

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2 months ago
          
         
        
       
      
      
How can we remove\/hide the \u201cWas this Answer Helpful\u201d from the bottom of each KB article?\u00a0<\/p>
\u00a0<\/p>
<\/figure>
\u00a0<\/p>","url":"\/portal-knowledge-base-11377\/hide-was-this-answer-helpful-from-kb-31179?postid=78269#post78269","creationDate":"2023-05-26T18:17:49+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5800,"id":31179,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11377,"isIdeation":false,"url":"\/portal-knowledge-base-11377","title":"Portal\/Knowledge Base","description":"Portal\/Knowledge Base"},"url":"\/portal-knowledge-base-11377\/hide-was-this-answer-helpful-from-kb-31179","title":"Hide \"Was this Answer Helpful\" From KB","lastPost":{"id":78276,"author":{"id":33054,"url":"\/members\/eeha0120-33054","name":"eeha0120","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/b896a69a-5e1a-48cf-a66c-2bbd88827ad7.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":5},"content":"
\t
Perfect, thanks!<\/p>\t<\/div><\/content-quote>
Anytime. Please help marking the previous response as the Response, in order it may help others with your same inquiry.<\/p>","url":"\/portal-knowledge-base-11377\/hide-was-this-answer-helpful-from-kb-31179?postid=78276#post78276","creationDate":"2023-05-26T20:51:50+0000","relativeCreationDate":"2 months ago"},"lastReply":{"id":78276,"author":{"id":33054,"url":"\/members\/eeha0120-33054","name":"eeha0120","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/b896a69a-5e1a-48cf-a66c-2bbd88827ad7.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":5},"content":"
\t
Perfect, thanks!<\/p>\t<\/div><\/content-quote>
Anytime. Please help marking the previous response as the Response, in order it may help others with your same inquiry.<\/p>","url":"\/portal-knowledge-base-11377\/hide-was-this-answer-helpful-from-kb-31179?postid=78276#post78276","creationDate":"2023-05-26T20:51:50+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":0,"relevantPost":{"id":78269,"author":{"id":41688,"url":"\/members\/malokt-41688","name":"malokt","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":"
How can we remove\/hide the \u201cWas this Answer Helpful\u201d from the bottom of each KB article?\u00a0<\/p>
\u00a0<\/p>
<\/figure>
\u00a0<\/p>","url":"\/portal-knowledge-base-11377\/hide-was-this-answer-helpful-from-kb-31179?postid=78269#post78269","creationDate":"2023-05-26T18:17:49+0000","relativeCreationDate":"2 months ago"},"numberOfViews":21,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"78276"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"f33679c1d7d33f246e53db9c7b4e9f04e2f8bb76","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
       

        
        

         

          

           

            
             

              M
             

              
             
           
          
         
         

          

           malokt
           Skilled Expert
          
          asked inPortal/Knowledge Base
         
        
        

         

          

           
Hide "Was this Answer Helpful" From KB
            

             

              
             
            
           
How can we remove/hide the “Was this Answer Helpful” from the bottom of each KB article?
          
          

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2 months ago
          
         
        
       
      
      
Is there a way to Disable\/Hide the Reply box on the support Portal when the ticket Status is closed?<\/p>
I can setup a workflow that to send email to customer when user adds comment on the closed ticket. But that\u2019s a secondary. Primarily, user should not able of reply on a closed ticket or the REPLY box should be disabled or hidden.<\/p>","url":"\/portal-knowledge-base-11377\/hide-disable-the-reply-box-on-the-support-portal-when-ticket-is-closed-27776?postid=71194#post71194","creationDate":"2023-01-15T01:56:23+0000","relativeCreationDate":"6 months ago"},"isTopicUnread":true,"privateId":4115,"id":27776,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11377,"isIdeation":false,"url":"\/portal-knowledge-base-11377","title":"Portal\/Knowledge Base","description":"Portal\/Knowledge Base"},"url":"\/portal-knowledge-base-11377\/hide-disable-the-reply-box-on-the-support-portal-when-ticket-is-closed-27776","title":"Hide\/Disable the Reply Box on the Support Portal when ticket is closed","lastPost":{"id":78232,"author":{"id":19717,"url":"\/members\/zachary-king-19717","name":"zachary.king","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/8ebca38f-21a5-4f36-8a1d-0fb34d0cd1b2.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":7},"content":"
\t
@FSEnthu<\/user-mention><\/p>\t
This isn\u2019t a full solution to what you are looking for, but I have my portal set to only re-open tickets if replies are sent while the status is anything other than Closed.<\/p>\t
If a user replies to a closed ticket the ticket stays closed, and they get an automatic response email that says something like \u201cthis ticket is closed, please submit a new ticket.\u201d This is done in my Workflow Automator for ticket replies.<\/p>\t
\u00a0<\/p>\t<\/div><\/content-quote>
This is a great workaround that also works to train the requesters to simply raise new requests through the portal. :)<\/p>","url":"\/portal-knowledge-base-11377\/hide-disable-the-reply-box-on-the-support-portal-when-ticket-is-closed-27776?postid=78232#post78232","creationDate":"2023-05-25T18:13:50+0000","relativeCreationDate":"2 months ago"},"lastReply":{"id":78232,"author":{"id":19717,"url":"\/members\/zachary-king-19717","name":"zachary.king","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/8ebca38f-21a5-4f36-8a1d-0fb34d0cd1b2.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":7},"content":"
\t
@FSEnthu<\/user-mention><\/p>\t
This isn\u2019t a full solution to what you are looking for, but I have my portal set to only re-open tickets if replies are sent while the status is anything other than Closed.<\/p>\t
If a user replies to a closed ticket the ticket stays closed, and they get an automatic response email that says something like \u201cthis ticket is closed, please submit a new ticket.\u201d This is done in my Workflow Automator for ticket replies.<\/p>\t
\u00a0<\/p>\t<\/div><\/content-quote>
This is a great workaround that also works to train the requesters to simply raise new requests through the portal. :)<\/p>","url":"\/portal-knowledge-base-11377\/hide-disable-the-reply-box-on-the-support-portal-when-ticket-is-closed-27776?postid=78232#post78232","creationDate":"2023-05-25T18:13:50+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":5,"numberOfLikes":1,"relevantPost":{"id":71194,"author":{"id":40818,"url":"\/members\/fsenthu-40818","name":"FSEnthu","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":1},"content":"
Is there a way to Disable\/Hide the Reply box on the support Portal when the ticket Status is closed?<\/p>
I can setup a workflow that to send email to customer when user adds comment on the closed ticket. But that\u2019s a secondary. Primarily, user should not able of reply on a closed ticket or the REPLY box should be disabled or hidden.<\/p>","url":"\/portal-knowledge-base-11377\/hide-disable-the-reply-box-on-the-support-portal-when-ticket-is-closed-27776?postid=71194#post71194","creationDate":"2023-01-15T01:56:23+0000","relativeCreationDate":"6 months ago"},"numberOfViews":136,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"78232"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"f33679c1d7d33f246e53db9c7b4e9f04e2f8bb76","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
       

        
        

         

          

           

            
             

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           FSEnthu
           Contributor
          
          asked inPortal/Knowledge Base
         
        
        

         

          

           
Hide/Disable the Reply Box on the Support Portal when ticket is closed
            

             

              
             
            
           
Is there a way to Disable/Hide the Reply box on the support Portal when the ticket Status is closed?I can setup a workflow that to send email to customer when user adds comment on the closed ticket. But that’s a secondary. Primarily, user should not able of reply on a closed ticket or the REPLY box should be disabled or hidden.
          
          

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2 months ago
          
         
        
       
      
      
I want to hide a card based on the requester group that a user logged in to portal. Currently I can control to show the card only when they are logged in using the code below.<\/p>
\u00a0<\/p>
{{#if portal.logged_in}}<\/p>
<card> test <\/card><\/p>
{{\/if}}<\/p>
\u00a0<\/p>
but how can I\u00a0get the requester group of the logged in user?<\/p>
\u00a0<\/p>
\u00a0<\/p>","url":"\/portal-knowledge-base-11377\/how-to-hide-a-card-based-on-the-requester-group-the-logged-user-belongs-to-28326?postid=72297#post72297","creationDate":"2023-02-13T06:39:40+0000","relativeCreationDate":"5 months ago"},"isTopicUnread":true,"privateId":4395,"id":28326,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11377,"isIdeation":false,"url":"\/portal-knowledge-base-11377","title":"Portal\/Knowledge Base","description":"Portal\/Knowledge Base"},"url":"\/portal-knowledge-base-11377\/how-to-hide-a-card-based-on-the-requester-group-the-logged-user-belongs-to-28326","title":"how to hide a card based on the requester group the logged user belongs to.","lastPost":{"id":78223,"author":{"id":15143,"url":"\/members\/tyler-brandt-15143","name":"tyler.brandt","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":"
\t
@tyler.brandt<\/user-mention>\u00a0. I just tried the script from my post in the Footer section (Save+Publish), created the department \u201cPortalCards\u201d and added myself here, and the two cards are showing up on the portal home page (v2) after a refresh.<\/p>\t
\u00a0<\/p>\t
Make sure the 2 cards are not added via the no-code designer in first place, the script should generate the content or each card from the script if you're member of the earlier mentioned department<\/u>.<\/p>\t
\u00a0<\/p>\t
Kind regards,<\/p>\t
Rutger Bockholts<\/p>\t
Freshworks<\/p>\t<\/div><\/content-quote>
\u00a0<\/p>
Thank you for responding! I tried again and my mistake was putting the code in the bottom of my home page code, not the \u201cfooter\u201d code. It\u2019s working great now. Thank you!<\/p>","url":"\/portal-knowledge-base-11377\/how-to-hide-a-card-based-on-the-requester-group-the-logged-user-belongs-to-28326?postid=78223#post78223","creationDate":"2023-05-25T15:35:21+0000","relativeCreationDate":"2 months ago"},"lastReply":{"id":78223,"author":{"id":15143,"url":"\/members\/tyler-brandt-15143","name":"tyler.brandt","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":"
\t
@tyler.brandt<\/user-mention>\u00a0. I just tried the script from my post in the Footer section (Save+Publish), created the department \u201cPortalCards\u201d and added myself here, and the two cards are showing up on the portal home page (v2) after a refresh.<\/p>\t
\u00a0<\/p>\t
Make sure the 2 cards are not added via the no-code designer in first place, the script should generate the content or each card from the script if you're member of the earlier mentioned department<\/u>.<\/p>\t
\u00a0<\/p>\t
Kind regards,<\/p>\t
Rutger Bockholts<\/p>\t
Freshworks<\/p>\t<\/div><\/content-quote>
\u00a0<\/p>
Thank you for responding! I tried again and my mistake was putting the code in the bottom of my home page code, not the \u201cfooter\u201d code. It\u2019s working great now. Thank you!<\/p>","url":"\/portal-knowledge-base-11377\/how-to-hide-a-card-based-on-the-requester-group-the-logged-user-belongs-to-28326?postid=78223#post78223","creationDate":"2023-05-25T15:35:21+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":5,"numberOfLikes":3,"relevantPost":{"id":72297,"author":{"id":35015,"url":"\/members\/ivvafhuiaduidhsas-35015","name":"ivvafhuiaduidhsas","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
I want to hide a card based on the requester group that a user logged in to portal. Currently I can control to show the card only when they are logged in using the code below.<\/p>
\u00a0<\/p>
{{#if portal.logged_in}}<\/p>
<card> test <\/card><\/p>
{{\/if}}<\/p>
\u00a0<\/p>
but how can I\u00a0get the requester group of the logged in user?<\/p>
\u00a0<\/p>
\u00a0<\/p>","url":"\/portal-knowledge-base-11377\/how-to-hide-a-card-based-on-the-requester-group-the-logged-user-belongs-to-28326?postid=72297#post72297","creationDate":"2023-02-13T06:39:40+0000","relativeCreationDate":"5 months ago"},"numberOfViews":147,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"78223"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"f33679c1d7d33f246e53db9c7b4e9f04e2f8bb76","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
       

        
        

         

          

           

            
             

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           ivvafhuiaduidhsas
           Apprentice
          
          asked inPortal/Knowledge Base
         
        
        

         

          

           
how to hide a card based on the requester group the logged user belongs to.
            

             

              
             
            
           
I want to hide a card based on the requester group that a user logged in to portal. Currently I can control to show the card only when they are logged in using the code below. {{#if portal.logged_in}}<card> test </card>{{/if}} but how can I get the requester group of the logged in user?
          
          

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                T
               

                
               
             
            
2 months ago
          
         
        
       

      

      
Hi,\u00a0<\/p>
I will like to create a flow that connects to FS via api. From that a Power VA bot wil call that flow to respond to input from flow.<\/p>","url":"\/portal-knowledge-base-11377\/create-flow-to-connect-to-freshservice-knowledge-base-search-31111?postid=78087#post78087","creationDate":"2023-05-22T20:58:04+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5766,"id":31111,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11377,"isIdeation":false,"url":"\/portal-knowledge-base-11377","title":"Portal\/Knowledge Base","description":"Portal\/Knowledge Base"},"url":"\/portal-knowledge-base-11377\/create-flow-to-connect-to-freshservice-knowledge-base-search-31111","title":"Create flow to connect to FreshService knowledge base search","lastPost":{"id":78087,"author":{"id":43924,"url":"\/members\/brian-yarde-43924","name":"Brian Yarde","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/81326fa4-a176-45d7-9f8f-b3a0a8d668a0.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
Hi,\u00a0<\/p>
I will like to create a flow that connects to FS via api. From that a Power VA bot wil call that flow to respond to input from flow.<\/p>","url":"\/portal-knowledge-base-11377\/create-flow-to-connect-to-freshservice-knowledge-base-search-31111?postid=78087#post78087","creationDate":"2023-05-22T20:58:04+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":78087,"author":{"id":43924,"url":"\/members\/brian-yarde-43924","name":"Brian Yarde","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/81326fa4-a176-45d7-9f8f-b3a0a8d668a0.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
Hi,\u00a0<\/p>
I will like to create a flow that connects to FS via api. From that a Power VA bot wil call that flow to respond to input from flow.<\/p>","url":"\/portal-knowledge-base-11377\/create-flow-to-connect-to-freshservice-knowledge-base-search-31111?postid=78087#post78087","creationDate":"2023-05-22T20:58:04+0000","relativeCreationDate":"2 months ago"},"numberOfViews":10,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"78087"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"f33679c1d7d33f246e53db9c7b4e9f04e2f8bb76","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
       

        
        

         

          

           

            
             

              
             
           
          
         
         

          

           Brian Yarde
           Apprentice
          
          asked inPortal/Knowledge Base
         
        
        

         

          

           
Create flow to connect to FreshService knowledge base search
            

             

              
             
            
           
Hi, I will like to create a flow that connects to FS via api. From that a Power VA bot wil call that flow to respond to input from flow.
          
          

           0
           0
           
            

             

              
               

                
               
             
            
2 months ago
          
         
        
       
      
      
We had last heard that Freshservice solution tags and keywords were going away (being deprecated). And that the best way to get a solution found in searches was the title and 1st 400 words in the body.<\/p>
\u00a0<\/p>
Please confirm\/clarify.<\/p>","url":"\/portal-knowledge-base-11377\/do-freshservice-solution-searches-use-keywords-or-tags-30413?postid=76424#post76424","creationDate":"2023-04-11T17:13:35+0000","relativeCreationDate":"3 months ago"},"isTopicUnread":true,"privateId":5404,"id":30413,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11377,"isIdeation":false,"url":"\/portal-knowledge-base-11377","title":"Portal\/Knowledge Base","description":"Portal\/Knowledge Base"},"url":"\/portal-knowledge-base-11377\/do-freshservice-solution-searches-use-keywords-or-tags-30413","title":"Do Freshservice Solution searches use keywords or tags?","lastPost":{"id":77922,"author":{"id":43823,"url":"\/members\/alickabrook1-43823","name":"alickabrook1","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":"
The universal search bar in Freshservice\u00a0allows you to search across modules and get instant results<\/strong>. Whenever you type a keyword on the search bar, you will get results from the following modules: Tickets. Problems.<\/p>
Regards: Pubg Name Generator<\/p>","url":"\/portal-knowledge-base-11377\/do-freshservice-solution-searches-use-keywords-or-tags-30413?postid=77922#post77922","creationDate":"2023-05-18T17:10:11+0000","relativeCreationDate":"2 months ago"},"lastReply":{"id":77922,"author":{"id":43823,"url":"\/members\/alickabrook1-43823","name":"alickabrook1","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":"
The universal search bar in Freshservice\u00a0allows you to search across modules and get instant results<\/strong>. Whenever you type a keyword on the search bar, you will get results from the following modules: Tickets. Problems.<\/p>
Regards: Pubg Name Generator<\/p>","url":"\/portal-knowledge-base-11377\/do-freshservice-solution-searches-use-keywords-or-tags-30413?postid=77922#post77922","creationDate":"2023-05-18T17:10:11+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":3,"relevantPost":{"id":76424,"author":{"id":34635,"url":"\/members\/jwiese-34635","name":"jwiese","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":1},"content":"
We had last heard that Freshservice solution tags and keywords were going away (being deprecated). And that the best way to get a solution found in searches was the title and 1st 400 words in the body.<\/p>
\u00a0<\/p>
Please confirm\/clarify.<\/p>","url":"\/portal-knowledge-base-11377\/do-freshservice-solution-searches-use-keywords-or-tags-30413?postid=76424#post76424","creationDate":"2023-04-11T17:13:35+0000","relativeCreationDate":"3 months ago"},"numberOfViews":101,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"77922"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"f33679c1d7d33f246e53db9c7b4e9f04e2f8bb76","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
       

        
        

         

          

           

            
             

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           jwiese
           Contributor
          
          asked inPortal/Knowledge Base
         
        
        

         

          

           
Do Freshservice Solution searches use keywords or tags?
            

             

              
             
            
           
We had last heard that Freshservice solution tags and keywords were going away (being deprecated). And that the best way to get a solution found in searches was the title and 1st 400 words in the body. Please confirm/clarify.
          
          

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2 months ago
          
         
        
       

      

      
Is there a way to make announcements visible in the mobile app?<\/p>
When we have outages etc, and users to go the app, there is no visual or anything to display any announcements that we have..<\/p>","url":"\/portal-knowledge-base-11377\/announcements-in-freshservice-mobile-app-30899?postid=77607#post77607","creationDate":"2023-05-11T21:52:54+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5636,"id":30899,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11377,"isIdeation":false,"url":"\/portal-knowledge-base-11377","title":"Portal\/Knowledge Base","description":"Portal\/Knowledge Base"},"url":"\/portal-knowledge-base-11377\/announcements-in-freshservice-mobile-app-30899","title":"Announcements in Freshservice Mobile app","lastPost":{"id":77666,"author":{"id":16908,"url":"\/members\/martin-j-16908","name":"martin.j","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":3},"content":"
Thanks @Surbhi<\/user-mention>\u00a0.<\/p>
I guess that\u2019s my point in that they\u2019re very hidden for an \u2018Announcement\u2019..<\/p>
They need to be front and centre to warn people before they log a ticket. Users aren\u2019t going to go through that many steps each time just to check if any announcements.<\/p>","url":"\/portal-knowledge-base-11377\/announcements-in-freshservice-mobile-app-30899?postid=77666#post77666","creationDate":"2023-05-14T21:42:12+0000","relativeCreationDate":"2 months ago"},"lastReply":{"id":77666,"author":{"id":16908,"url":"\/members\/martin-j-16908","name":"martin.j","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":3},"content":"
Thanks @Surbhi<\/user-mention>\u00a0.<\/p>
I guess that\u2019s my point in that they\u2019re very hidden for an \u2018Announcement\u2019..<\/p>
They need to be front and centre to warn people before they log a ticket. Users aren\u2019t going to go through that many steps each time just to check if any announcements.<\/p>","url":"\/portal-knowledge-base-11377\/announcements-in-freshservice-mobile-app-30899?postid=77666#post77666","creationDate":"2023-05-14T21:42:12+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":2,"relevantPost":{"id":77607,"author":{"id":16908,"url":"\/members\/martin-j-16908","name":"martin.j","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":3},"content":"
Is there a way to make announcements visible in the mobile app?<\/p>
When we have outages etc, and users to go the app, there is no visual or anything to display any announcements that we have..<\/p>","url":"\/portal-knowledge-base-11377\/announcements-in-freshservice-mobile-app-30899?postid=77607#post77607","creationDate":"2023-05-11T21:52:54+0000","relativeCreationDate":"2 months ago"},"numberOfViews":28,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"77666"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"f33679c1d7d33f246e53db9c7b4e9f04e2f8bb76","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
       

        
        

         

          

           

            
             

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           martin.j
           Skilled Expert
          
          asked inPortal/Knowledge Base
         
        
        

         

          

           
Announcements in Freshservice Mobile app
            

             

              
             
            
           
Is there a way to make announcements visible in the mobile app?When we have outages etc, and users to go the app, there is no visual or anything to display any announcements that we have..
          
          

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                M
               

                
               
             
            
2 months ago
          
         
        
       
      
      
Afternoon<\/p>
We would like to move the menu in the customer portal from the upper left to a list in the header, something like this:<\/p>

      
I added the following to the\u00a0Custom stylesheet, and it successfully removed the employee onboarding from the side menu.\u00a0 I also want to remove the service catalog menu item.\u00a0 I dont know the code to do that.<\/p>
I would also like to remove the items from the new menu.<\/p>
\u00a0<\/p>
\u00a0<\/p>
#emp-onboarding-list,#main-nav > div.main-nav-items > a.employee_onboarding.ficon-employee-onboarding{
\u00a0 display:none !important;
}
\u00a0<\/p>","url":"\/portal-knowledge-base-11377\/customise-menu-on-portal-to-remove-service-28680?postid=73214#post73214","creationDate":"2023-03-08T23:02:20+0000","relativeCreationDate":"4 months ago"},"isTopicUnread":true,"privateId":4586,"id":28680,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11377,"isIdeation":false,"url":"\/portal-knowledge-base-11377","title":"Portal\/Knowledge Base","description":"Portal\/Knowledge Base"},"url":"\/portal-knowledge-base-11377\/customise-menu-on-portal-to-remove-service-28680","title":"Customise menu on portal to remove service","lastPost":{"id":76718,"author":{"id":42026,"url":"\/members\/kse27-42026","name":"kse27","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
Hello\u00a0@wef42<\/user-mention>, just wanted to say thank you for posting your code to remove the service catalog and employee onboarding items from the side menu.\u00a0 It worked perfectly!! Were you ever able to figure out how to remove it from the new menu on the new ticket page?<\/p>","url":"\/portal-knowledge-base-11377\/customise-menu-on-portal-to-remove-service-28680?postid=76718#post76718","creationDate":"2023-04-18T16:47:38+0000","relativeCreationDate":"3 months ago"},"lastReply":{"id":76718,"author":{"id":42026,"url":"\/members\/kse27-42026","name":"kse27","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
Hello\u00a0@wef42<\/user-mention>, just wanted to say thank you for posting your code to remove the service catalog and employee onboarding items from the side menu.\u00a0 It worked perfectly!! Were you ever able to figure out how to remove it from the new menu on the new ticket page?<\/p>","url":"\/portal-knowledge-base-11377\/customise-menu-on-portal-to-remove-service-28680?postid=76718#post76718","creationDate":"2023-04-18T16:47:38+0000","relativeCreationDate":"3 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":4,"numberOfLikes":2,"relevantPost":{"id":73214,"author":{"id":41950,"url":"\/members\/wef42-41950","name":"wef42","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
I added the following to the\u00a0Custom stylesheet, and it successfully removed the employee onboarding from the side menu.\u00a0 I also want to remove the service catalog menu item.\u00a0 I dont know the code to do that.<\/p>
I would also like to remove the items from the new menu.<\/p>
\u00a0<\/p>
\u00a0<\/p>
#emp-onboarding-list,#main-nav > div.main-nav-items > a.employee_onboarding.ficon-employee-onboarding{
\u00a0 display:none !important;
}
\u00a0<\/p>","url":"\/portal-knowledge-base-11377\/customise-menu-on-portal-to-remove-service-28680?postid=73214#post73214","creationDate":"2023-03-08T23:02:20+0000","relativeCreationDate":"4 months ago"},"numberOfViews":158,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"76718"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"f33679c1d7d33f246e53db9c7b4e9f04e2f8bb76","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
       

        
        

         

          

           

            
             

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           wef42
           Apprentice
          
          asked inPortal/Knowledge Base
         
        
        

         

          

           
Customise menu on portal to remove service
            

             

              
             
            
           
我添加了以下自定义样式表,一个d it successfully removed the employee onboarding from the side menu. I also want to remove the service catalog menu item. I dont know the code to do that.I would also like to remove the items from the new menu. #emp-onboarding-list,#main-nav > div.main-nav-items > a.employee_onboarding.ficon-employee-onboarding{ display:none !important;}
          
          

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3 months ago
          
         
        
       
      
      
Hello,<\/p>
I am having an issue where service requests submit via the portal are not showing BOTH the details of the service request and all the comments, replies, and public notes included in the ticket.<\/p>
The portal approval link only shows the details of the requested item:<\/p>
<\/figure>
The public ticket link does<\/em>\u00a0show the comments, replies, and public notes, but does NOT show the details of the requested item, nor does it provide a way for the approver to approve the ticket:<\/p>
<\/figure>
\u00a0<\/p>
I need a way to have just one landing page that shows all of the following:<\/p>
The details of the requested item<\/li>\t
The comments, replies, and public notes within the ticket<\/li>\t
A way to approve or reject the item<\/li><\/ol>
Is there a way to do this? Either via some built in Freshservice setting or HTML?<\/p>
Thanks!<\/p>","url":"\/portal-knowledge-base-11377\/approval-portal-details-30363?postid=76290#post76290","creationDate":"2023-04-06T20:25:47+0000","relativeCreationDate":"4 months ago"},"isTopicUnread":true,"privateId":5370,"id":30363,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11377,"isIdeation":false,"url":"\/portal-knowledge-base-11377","title":"Portal\/Knowledge Base","description":"Portal\/Knowledge Base"},"url":"\/portal-knowledge-base-11377\/approval-portal-details-30363","title":"Approval Portal Details","lastPost":{"id":76632,"author":{"id":41373,"url":"\/members\/preethi-s-41373","name":"Preethi S","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/d9b5b846-5b34-4308-ab8a-1d44485b891c.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":0},"content":"
@Roxwell<\/user-mention>\u00a0<\/p>
\u00a0<\/p>
Brilliant workaround!\u00a0<\/p>","url":"\/portal-knowledge-base-11377\/approval-portal-details-30363?postid=76632#post76632","creationDate":"2023-04-16T22:07:11+0000","relativeCreationDate":"3 months ago"},"lastReply":{"id":76632,"author":{"id":41373,"url":"\/members\/preethi-s-41373","name":"Preethi S","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/d9b5b846-5b34-4308-ab8a-1d44485b891c.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":0},"content":"
@Roxwell<\/user-mention>\u00a0<\/p>
\u00a0<\/p>
Brilliant workaround!\u00a0<\/p>","url":"\/portal-knowledge-base-11377\/approval-portal-details-30363?postid=76632#post76632","creationDate":"2023-04-16T22:07:11+0000","relativeCreationDate":"3 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":1,"relevantPost":{"id":76290,"author":{"id":42844,"url":"\/members\/jnovozinsky-42844","name":"Jnovozinsky","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/58731b1d-5b89-4f7e-8435-fada0ee81fe0.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
Hello,<\/p>
I am having an issue where service requests submit via the portal are not showing BOTH the details of the service request and all the comments, replies, and public notes included in the ticket.<\/p>
The portal approval link only shows the details of the requested item:<\/p>
<\/figure>
The public ticket link does<\/em>\u00a0show the comments, replies, and public notes, but does NOT show the details of the requested item, nor does it provide a way for the approver to approve the ticket:<\/p>
<\/figure>
\u00a0<\/p>
I need a way to have just one landing page that shows all of the following:<\/p>
The details of the requested item<\/li>\t
The comments, replies, and public notes within the ticket<\/li>\t
A way to approve or reject the item<\/li><\/ol>
Is there a way to do this? Either via some built in Freshservice setting or HTML?<\/p>
Thanks!<\/p>","url":"\/portal-knowledge-base-11377\/approval-portal-details-30363?postid=76290#post76290","creationDate":"2023-04-06T20:25:47+0000","relativeCreationDate":"4 months ago"},"numberOfViews":77,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"76632"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"f33679c1d7d33f246e53db9c7b4e9f04e2f8bb76","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
       

        
        

         

          

           

            
             

              
             
           
          
         
         

          

           Jnovozinsky
           Apprentice
          
          asked inPortal/Knowledge Base
         
        
        

         

          

           
Approval Portal Details
            

             

              
             
            
           
Hello,I am having an issue where service requests submit via the portal are not showing BOTH the details of the service request and all the comments, replies, and public notes included in the ticket.The portal approval link only shows the details of the requested item:The public ticket link does show the comments, replies, and public notes, but does NOT show the details of the requested item, nor does it provide a way for the approver to approve the ticket: I need a way to have just one landing page that shows all of the following:The details of the requested item The comments, replies, and public notes within the ticket A way to approve or reject the itemIs there a way to do this? Either via some built in Freshservice setting or HTML?Thanks!
          
          

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3 months ago
          
         
        
       
      

      
Is there a way to use Canned responses to inform a group of people (who don\u2019t use freshservice) of information they need?<\/p>
for example our payroll team need to know of new starts and doing this within\u00a0freshsevice would be great.<\/p>
we could setup recipients, the email body (which could be customized) and send it within Freshservice.<\/p>
\u00a0<\/p>
If not possible in canned responses, is there another way to achieve this?<\/p>","url":"\/portal-knowledge-base-11377\/sending-notifications-to-external-parties-30417?postid=76431#post76431","creationDate":"2023-04-11T20:54:42+0000","relativeCreationDate":"3 months ago"},"isTopicUnread":true,"privateId":5405,"id":30417,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11377,"isIdeation":false,"url":"\/portal-knowledge-base-11377","title":"Portal\/Knowledge Base","description":"Portal\/Knowledge Base"},"url":"\/portal-knowledge-base-11377\/sending-notifications-to-external-parties-30417","title":"sending notifications to external parties","lastPost":{"id":76521,"author":{"id":41986,"url":"\/members\/roxwell-41986","name":"Roxwell","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9a095ca7-dd14-4dab-af07-987f37ec808d.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":1},"content":"
Depending on how your joiners work\u2026\u00a0I would<\/p>
Include the payroll team in your joiners workflow, so they get a notification<\/li>\t
Use a scenario automator to trigger a workflow. The scenario automator will need to make a significant update to trigger the workflow - So, Add a Tag, update the status and post a note.\u00a0<\/li><\/ol>
Both solutions would involve a workflow that will let you<\/p>
This will allow you to send emails to external addresses<\/li>\t
Post an update to the ticket<\/li>\t
Send the email<\/li>\t
Set the status of the ticket appropriately<\/li>\t
Assign the ticket appropriatly<\/li><\/ul>
Although it\u2019s not a canned response, the work required from the agent would be similar, they would just execute the scenario rather than the canned response.\u00a0<\/p>","url":"\/portal-knowledge-base-11377\/sending-notifications-to-external-parties-30417?postid=76521#post76521","creationDate":"2023-04-13T10:42:16+0000","relativeCreationDate":"3 months ago"},"lastReply":{"id":76521,"author":{"id":41986,"url":"\/members\/roxwell-41986","name":"Roxwell","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9a095ca7-dd14-4dab-af07-987f37ec808d.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":1},"content":"
Depending on how your joiners work\u2026\u00a0I would<\/p>
Include the payroll team in your joiners workflow, so they get a notification<\/li>\t
Use a scenario automator to trigger a workflow. The scenario automator will need to make a significant update to trigger the workflow - So, Add a Tag, update the status and post a note.\u00a0<\/li><\/ol>
Both solutions would involve a workflow that will let you<\/p>
This will allow you to send emails to external addresses<\/li>\t
Post an update to the ticket<\/li>\t
Send the email<\/li>\t
Set the status of the ticket appropriately<\/li>\t
Assign the ticket appropriatly<\/li><\/ul>
Although it\u2019s not a canned response, the work required from the agent would be similar, they would just execute the scenario rather than the canned response.\u00a0<\/p>","url":"\/portal-knowledge-base-11377\/sending-notifications-to-external-parties-30417?postid=76521#post76521","creationDate":"2023-04-13T10:42:16+0000","relativeCreationDate":"3 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":4,"numberOfLikes":1,"relevantPost":{"id":76431,"author":{"id":39469,"url":"\/members\/mariamp-39469","name":"MariamP","avatar":"","userTitle":"Top Contributor","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","name":"Top Contributor"},"userLevel":1},"content":"
Is there a way to use Canned responses to inform a group of people (who don\u2019t use freshservice) of information they need?<\/p>
for example our payroll team need to know of new starts and doing this within\u00a0freshsevice would be great.<\/p>
we could setup recipients, the email body (which could be customized) and send it within Freshservice.<\/p>
\u00a0<\/p>
If not possible in canned responses, is there another way to achieve this?<\/p>","url":"\/portal-knowledge-base-11377\/sending-notifications-to-external-parties-30417?postid=76431#post76431","creationDate":"2023-04-11T20:54:42+0000","relativeCreationDate":"3 months ago"},"numberOfViews":52,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"76521"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"f33679c1d7d33f246e53db9c7b4e9f04e2f8bb76","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
       

        
        

         

          

           

            
             

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           MariamP
           Top Contributor
          
          asked inPortal/Knowledge Base
         
        
        

         

          

           
sending notifications to external parties
            

             

              
             
            
           
Is there a way to use Canned responses to inform a group of people (who don’t use freshservice) of information they need?for example our payroll team need to know of new starts and doing this within freshsevice would be great.we could setup recipients, the email body (which could be customized) and send it within Freshservice. If not possible in canned responses, is there another way to achieve this?
          
          

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3 months ago
          
         
        
       
      
      
This is probably a dumb question, but I am seeing several articles that differentiate between Portal Versions.\u00a0 We are new to Freshservice, so I\u2019m assuming we have Portal v2, but how do we check which version we\u2019re using?<\/p>","url":"\/portal-knowledge-base-11377\/how-to-determine-which-portal-version-28788?postid=73491#post73491","creationDate":"2023-03-15T16:45:08+0000","relativeCreationDate":"4 months ago"},"isTopicUnread":true,"privateId":4657,"id":28788,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11377,"isIdeation":false,"url":"\/portal-knowledge-base-11377","title":"Portal\/Knowledge Base","description":"Portal\/Knowledge Base"},"url":"\/portal-knowledge-base-11377\/how-to-determine-which-portal-version-28788","title":"How to determine which Portal Version?","lastPost":{"id":76483,"author":{"id":42975,"url":"\/members\/tim13-42975","name":"Tim13","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/8fec98b1-db38-498f-baa4-29484a63d9fe.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"
Why you Lose Followers On Instagram<\/p>
Inactive or irregular posting: If you do not post regularly or you take long breaks between posts, your followers may lose interest in your content and unfollow you.<\/li>\t
\t
Low-quality content: Instagram\u00a0is a visual platform, so if your content is of low quality or does not meet the expectations of your followers, they may decide to unfollow you.<\/p>\t<\/li>\t
\t
Too much self-promotion: If you only post content that is promotional in nature, your followers may start to see you as spam and lose interest in your account<\/a>.<\/p>\t<\/li>\t
\t
Overuse of hashtags: While hashtags can help your content reach a larger audience, overusing them can make your posts look spam and turn off followers.<\/p>\t<\/li>\t
\t
Controversial or offensive content: If you post content that is controversial or offensive to your followers, they may choose to unfollow you.<\/p>\t<\/li>\t
\t
Lack of engagement: If you do not engage with your followers by responding to their comments or direct messages, they may feel neglected and unfollow you.<\/p>\t<\/li>\t
\t
Following too many accounts: If you follow too many accounts, your followers may see<\/p>\t<\/li><\/ol>","url":"\/portal-knowledge-base-11377\/how-to-determine-which-portal-version-28788?postid=76483#post76483","creationDate":"2023-04-12T14:14:24+0000","relativeCreationDate":"3 months ago"},"lastReply":{"id":76483,"author":{"id":42975,"url":"\/members\/tim13-42975","name":"Tim13","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/8fec98b1-db38-498f-baa4-29484a63d9fe.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"
Why you Lose Followers On Instagram<\/p>
Inactive or irregular posting: If you do not post regularly or you take long breaks between posts, your followers may lose interest in your content and unfollow you.<\/li>\t
\t
Low-quality content: Instagram\u00a0is a visual platform, so if your content is of low quality or does not meet the expectations of your followers, they may decide to unfollow you.<\/p>\t<\/li>\t
\t
Too much self-promotion: If you only post content that is promotional in nature, your followers may start to see you as spam and lose interest in your account<\/a>.<\/p>\t<\/li>\t
\t
Overuse of hashtags: While hashtags can help your content reach a larger audience, overusing them can make your posts look spam and turn off followers.<\/p>\t<\/li>\t
\t
Controversial or offensive content: If you post content that is controversial or offensive to your followers, they may choose to unfollow you.<\/p>\t<\/li>\t
\t
Lack of engagement: If you do not engage with your followers by responding to their comments or direct messages, they may feel neglected and unfollow you.<\/p>\t<\/li>\t
\t
Following too many accounts: If you follow too many accounts, your followers may see<\/p>\t<\/li><\/ol>","url":"\/portal-knowledge-base-11377\/how-to-determine-which-portal-version-28788?postid=76483#post76483","creationDate":"2023-04-12T14:14:24+0000","relativeCreationDate":"3 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":0,"relevantPost":{"id":73491,"author":{"id":41688,"url":"\/members\/malokt-41688","name":"malokt","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":"
This is probably a dumb question, but I am seeing several articles that differentiate between Portal Versions.\u00a0 We are new to Freshservice, so I\u2019m assuming we have Portal v2, but how do we check which version we\u2019re using?<\/p>","url":"\/portal-knowledge-base-11377\/how-to-determine-which-portal-version-28788?postid=73491#post73491","creationDate":"2023-03-15T16:45:08+0000","relativeCreationDate":"4 months ago"},"numberOfViews":88,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"76483"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"f33679c1d7d33f246e53db9c7b4e9f04e2f8bb76","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
       

        
        

         

          

           

            
             

              M
             

              
             
           
          
         
         

          

           malokt
           Skilled Expert
          
          asked inPortal/Knowledge Base
         
        
        

         

          

           
How to determine which Portal Version?
            

             

              
             
            
           
This is probably a dumb question, but I am seeing several articles that differentiate between Portal Versions. We are new to Freshservice, so I’m assuming we have Portal v2, but how do we check which version we’re using?
          
          

           0
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3 months ago
          
         
        
       
      
      
Is it possible to remove or rearrange the columns on the Article table list view?\u00a0 We don\u2019t care aboout<\/p>
\u201cHelpful,\u201d \u201cNot Helpful,\u201d or \u201cViews.\u201d\u00a0 When viewing the non-maximized page, we have to scroll past unwanted columns to get to ones we prefer.<\/p>
\u00a0<\/p>
<\/figure>
\u00a0<\/p>","url":"\/portal-knowledge-base-11377\/freshservice-knowledge-base-list-customize-article-grid-view-28823?postid=73560#post73560","creationDate":"2023-03-17T00:00:23+0000","relativeCreationDate":"4 months ago"},"isTopicUnread":true,"privateId":4673,"id":28823,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11377,"isIdeation":false,"url":"\/portal-knowledge-base-11377","title":"Portal\/Knowledge Base","description":"Portal\/Knowledge Base"},"url":"\/portal-knowledge-base-11377\/freshservice-knowledge-base-list-customize-article-grid-view-28823","title":"Freshservice Knowledge Base List Customize Article Grid View?","lastPost":{"id":73586,"author":{"id":41688,"url":"\/members\/malokt-41688","name":"malokt","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":"
Hm, you also can\u2019t sort by Article name?\u00a0\u00a0<\/p>","url":"\/portal-knowledge-base-11377\/freshservice-knowledge-base-list-customize-article-grid-view-28823?postid=73586#post73586","creationDate":"2023-03-17T18:48:44+0000","relativeCreationDate":"4 months ago"},"lastReply":{"id":73586,"author":{"id":41688,"url":"\/members\/malokt-41688","name":"malokt","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":"
Hm, you also can\u2019t sort by Article name?\u00a0\u00a0<\/p>","url":"\/portal-knowledge-base-11377\/freshservice-knowledge-base-list-customize-article-grid-view-28823?postid=73586#post73586","creationDate":"2023-03-17T18:48:44+0000","relativeCreationDate":"4 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":2,"relevantPost":{"id":73560,"author":{"id":41688,"url":"\/members\/malokt-41688","name":"malokt","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":"
Is it possible to remove or rearrange the columns on the Article table list view?\u00a0 We don\u2019t care aboout<\/p>
\u201cHelpful,\u201d \u201cNot Helpful,\u201d or \u201cViews.\u201d\u00a0 When viewing the non-maximized page, we have to scroll past unwanted columns to get to ones we prefer.<\/p>
\u00a0<\/p>
<\/figure>
\u00a0<\/p>","url":"\/portal-knowledge-base-11377\/freshservice-knowledge-base-list-customize-article-grid-view-28823?postid=73560#post73560","creationDate":"2023-03-17T00:00:23+0000","relativeCreationDate":"4 months ago"},"numberOfViews":32,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"73586"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"f33679c1d7d33f246e53db9c7b4e9f04e2f8bb76","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
       

        
        

         

          

           

            
             

              M
             

              
             
           
          
         
         

          

           malokt
           Skilled Expert
          
          asked inPortal/Knowledge Base
         
        
        

         

          

           
Freshservice Knowledge Base List Customize Article Grid View?
            

             

              
             
            
           
Is it possible to remove or rearrange the columns on the Article table list view? We don’t care aboout“Helpful,” “Not Helpful,” or “Views.” When viewing the non-maximized page, we have to scroll past unwanted columns to get to ones we prefer.
          
          

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                M
               

                
               
             
            
4 months ago
          
         
        
       
      
      
Hello all,<\/p>
we have accidentally deleted articles or folders in the knowledge base, is it possible to retrieve them or are they irrevocably gone?<\/p>","url":"\/portal-knowledge-base-11377\/freshdesk-knowledge-base-data-erased-28771?postid=73466#post73466","creationDate":"2023-03-15T08:25:13+0000","relativeCreationDate":"4 months ago"},"isTopicUnread":true,"privateId":4642,"id":28771,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11377,"isIdeation":false,"url":"\/portal-knowledge-base-11377","title":"Portal\/Knowledge Base","description":"Portal\/Knowledge Base"},"url":"\/portal-knowledge-base-11377\/freshdesk-knowledge-base-data-erased-28771","title":"Freshdesk Knowledge base data erased","lastPost":{"id":73568,"author":{"id":41614,"url":"\/members\/bartvb-41614","name":"BartVB","avatar":"","userTitle":"Top Contributor","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","name":"Top Contributor"},"userLevel":1},"content":"
@Manuel007<\/user-mention>\u00a0unfortunately not, thats why we keep a backup on the cloud of all our solutions \/KB articles, so if something gets removed, its always recoverable<\/p>","url":"\/portal-knowledge-base-11377\/freshdesk-knowledge-base-data-erased-28771?postid=73568#post73568","creationDate":"2023-03-17T09:18:06+0000","relativeCreationDate":"4 months ago"},"lastReply":{"id":73568,"author":{"id":41614,"url":"\/members\/bartvb-41614","name":"BartVB","avatar":"","userTitle":"Top Contributor","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","name":"Top Contributor"},"userLevel":1},"content":"
@Manuel007<\/user-mention>\u00a0unfortunately not, thats why we keep a backup on the cloud of all our solutions \/KB articles, so if something gets removed, its always recoverable<\/p>","url":"\/portal-knowledge-base-11377\/freshdesk-knowledge-base-data-erased-28771?postid=73568#post73568","creationDate":"2023-03-17T09:18:06+0000","relativeCreationDate":"4 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":0,"relevantPost":{"id":73466,"author":{"id":42061,"url":"\/members\/manuel007-42061","name":"Manuel007","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
Hello all,<\/p>
we have accidentally deleted articles or folders in the knowledge base, is it possible to retrieve them or are they irrevocably gone?<\/p>","url":"\/portal-knowledge-base-11377\/freshdesk-knowledge-base-data-erased-28771?postid=73466#post73466","creationDate":"2023-03-15T08:25:13+0000","relativeCreationDate":"4 months ago"},"numberOfViews":50,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"73568"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"f33679c1d7d33f246e53db9c7b4e9f04e2f8bb76","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
       

        
        

         

          

           

            
             

              M
             

              
             
           
          
         
         

          

           Manuel007
           Apprentice
          
          asked inPortal/Knowledge Base
         
        
        

         

          

           
Freshdesk Knowledge base data erased
            

             

              
             
            
           
Hello all,we have accidentally deleted articles or folders in the knowledge base, is it possible to retrieve them or are they irrevocably gone?
          
          

           0
           2
           
            

             

              
               

                B
               

                
               
             
            
4 months ago
          
         
        
       
      
      
Hi All,<\/p>
as a starter with FreshService a see the option to add multiple portals. This might be an option we like the use.
But I get an error when I enter the URL for this portal. Whatever I fill in generates an error.
So what do I do wrong?<\/p>
Hope to get some help from you as experienced users.

Regards,
Eric<\/p>","url":"\/portal-knowledge-base-11377\/mulitple-portals-freshservice-28709?postid=73290#post73290","creationDate":"2023-03-10T12:09:08+0000","relativeCreationDate":"4 months ago"},"isTopicUnread":true,"privateId":4603,"id":28709,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11377,"isIdeation":false,"url":"\/portal-knowledge-base-11377","title":"Portal\/Knowledge Base","description":"Portal\/Knowledge Base"},"url":"\/portal-knowledge-base-11377\/mulitple-portals-freshservice-28709","title":"Mulitple portals FreshService","lastPost":{"id":73297,"author":{"id":41980,"url":"\/members\/ericroeland-41980","name":"EricRoeland","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":2},"content":"
Yes, it worked. It was my mistake to think it needed the xxxx.freshservice.com format.
Thank you all!<\/p>","url":"\/portal-knowledge-base-11377\/mulitple-portals-freshservice-28709?postid=73297#post73297","creationDate":"2023-03-10T12:52:09+0000","relativeCreationDate":"4 months ago"},"lastReply":{"id":73297,"author":{"id":41980,"url":"\/members\/ericroeland-41980","name":"EricRoeland","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":2},"content":"
Yes, it worked. It was my mistake to think it needed the xxxx.freshservice.com format.
Thank you all!<\/p>","url":"\/portal-knowledge-base-11377\/mulitple-portals-freshservice-28709?postid=73297#post73297","creationDate":"2023-03-10T12:52:09+0000","relativeCreationDate":"4 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":6,"numberOfLikes":1,"relevantPost":{"id":73290,"author":{"id":41980,"url":"\/members\/ericroeland-41980","name":"EricRoeland","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":2},"content":"
Hi All,<\/p>
as a starter with FreshService a see the option to add multiple portals. This might be an option we like the use.
But I get an error when I enter the URL for this portal. Whatever I fill in generates an error.
So what do I do wrong?<\/p>
Hope to get some help from you as experienced users.

Regards,
Eric<\/p>","url":"\/portal-knowledge-base-11377\/mulitple-portals-freshservice-28709?postid=73290#post73290","creationDate":"2023-03-10T12:09:08+0000","relativeCreationDate":"4 months ago"},"numberOfViews":53,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"73297"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"f33679c1d7d33f246e53db9c7b4e9f04e2f8bb76","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
       

        
        

         

          

           

            
             

              E
             

              
             
           
          
         
         

          

           EricRoeland
           Skilled Expert
          
          asked inPortal/Knowledge Base
         
        
        

         

          

           
Mulitple portals FreshService
            

             

              
             
            
           
Hi All,as a starter with FreshService a see the option to add multiple portals. This might be an option we like the use.But I get an error when I enter the URL for this portal. Whatever I fill in generates an error.So what do I do wrong?Hope to get some help from you as experienced users.Regards,Eric
          
          

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4 months ago
          
         
        
       
      
      

       

        

         
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