Discover the game-changing impact of Generative AI<\/strong> on customer service in this power-packed webinar.<\/p> Here\u2019s what you need to know about the session -<\/p> Agenda -<\/strong><\/u><\/p> \u00a0<\/p> What areas we will delve into -<\/u><\/strong><\/p> \u00a0<\/p> Date - Aug 8, 2023<\/strong><\/p> Time - 9:00 AM PST | 9:30 PM IST<\/strong><\/p> Hello Everyone!<\/strong><\/p> Discover the game-changing impact of Generative AI<\/strong> on customer service in this power-packed webinar.<\/p> Here\u2019s what you need to know about the session -<\/p> Agenda -<\/strong><\/u><\/p> \u00a0<\/p> What areas we will delve into -<\/u><\/strong><\/p> \u00a0<\/p> Portal/Knowledge Base Recently freshservice has introduced offboarding feature, and it started showing up in our support portal. But as we already have bundled Service catalog created for offboarding so as of now we do not want to use new offboarding feature and also we want to hide it from our support portal.<\/p> So could you please guide me how can I hide new offboarding icon from support portal?\u00a0 (Highlighted in yellow)<\/p> Regards<\/p> Shyam<\/p>","url":"\/portal-knowledge-base-11377\/hide-offboarding-icon-from-support-portal-32596?postid=81216#post81216","creationDate":"2023-08-07T07:57:05+0000","relativeCreationDate":"20 hours ago"},"isTopicUnread":true,"privateId":6625,"id":32596,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11377,"isIdeation":false,"url":"\/portal-knowledge-base-11377","title":"Portal\/Knowledge Base","description":"Portal\/Knowledge Base"},"url":"\/portal-knowledge-base-11377\/hide-offboarding-icon-from-support-portal-32596","title":"Hide Offboarding Icon from support portal","lastPost":{"id":81230,"author":{"id":35521,"url":"\/members\/daniel-soederlund-35521","name":"Daniel S\u00f6derlund","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9d887816-aa69-45ef-9d3c-98feb637f3da.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":7},"content":" \u00a0 \u00a0<\/p>\t<\/div><\/content-quote> Ya, true that too :)\u00a0<\/p>","url":"\/portal-knowledge-base-11377\/hide-offboarding-icon-from-support-portal-32596?postid=81230#post81230","creationDate":"2023-08-07T12:13:35+0000","relativeCreationDate":"16 hours ago"},"lastReply":{"id":81230,"author":{"id":35521,"url":"\/members\/daniel-soederlund-35521","name":"Daniel S\u00f6derlund","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9d887816-aa69-45ef-9d3c-98feb637f3da.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":7},"content":" \u00a0 \u00a0<\/p>\t<\/div><\/content-quote> Ya, true that too :)\u00a0<\/p>","url":"\/portal-knowledge-base-11377\/hide-offboarding-icon-from-support-portal-32596?postid=81230#post81230","creationDate":"2023-08-07T12:13:35+0000","relativeCreationDate":"16 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":0,"relevantPost":{"id":81216,"author":{"id":44839,"url":"\/members\/shyam-dhande-44839","name":"Shyam Dhande","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":" Hi All,<\/p> Recently freshservice has introduced offboarding feature, and it started showing up in our support portal. But as we already have bundled Service catalog created for offboarding so as of now we do not want to use new offboarding feature and also we want to hide it from our support portal.<\/p> So could you please guide me how can I hide new offboarding icon from support portal?\u00a0 (Highlighted in yellow)<\/p> Regards<\/p> Shyam<\/p>","url":"\/portal-knowledge-base-11377\/hide-offboarding-icon-from-support-portal-32596?postid=81216#post81216","creationDate":"2023-08-07T07:57:05+0000","relativeCreationDate":"20 hours ago"},"numberOfViews":16,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"81230"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"f33679c1d7d33f246e53db9c7b4e9f04e2f8bb76","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Thanks for the reply!\u00a0 That makes sense.\u00a0 \u00a0I thought about the \u201cdummy\u201d account option to see how that might work out\u2026.I think that might be the best option.\u00a0\u00a0<\/p> \u00a0<\/p> I guess I need to suggest a Kiosk mode for Freshservice :)<\/p>","url":"\/portal-knowledge-base-11377\/kiosk-mode-31961?postid=80819#post80819","creationDate":"2023-07-26T17:32:52+0000","relativeCreationDate":"12 days ago"},"lastReply":{"id":80819,"author":{"id":43280,"url":"\/members\/shannon-mejia-43280","name":"shannon.mejia","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":2},"content":" Thanks for the reply!\u00a0 That makes sense.\u00a0 \u00a0I thought about the \u201cdummy\u201d account option to see how that might work out\u2026.I think that might be the best option.\u00a0\u00a0<\/p> \u00a0<\/p> I guess I need to suggest a Kiosk mode for Freshservice :)<\/p>","url":"\/portal-knowledge-base-11377\/kiosk-mode-31961?postid=80819#post80819","creationDate":"2023-07-26T17:32:52+0000","relativeCreationDate":"12 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":8,"numberOfLikes":0,"relevantPost":{"id":79831,"author":{"id":43280,"url":"\/members\/shannon-mejia-43280","name":"shannon.mejia","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":2},"content":" We are new to Freshservice and we have like a walk-up Genius bar of sorts.\u00a0 We want the end users to be able to put in tickets themselves when they walk-up to get help.\u00a0 Anyone had success with something like this?\u00a0 We will have an iPad, but the issue is the Portal has to be logged into by someone, so the requestor defaults to whoever is logged in.\u00a0 Making it a bit confusing.\u00a0\u00a0<\/p>","url":"\/portal-knowledge-base-11377\/kiosk-mode-31961?postid=79831#post79831","creationDate":"2023-07-05T19:27:08+0000","relativeCreationDate":"1 month ago"},"numberOfViews":74,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"80819"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"f33679c1d7d33f246e53db9c7b4e9f04e2f8bb76","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
\u00a0<\/p> Is this a normal behavior? So, when I go into \u2018Rebranding\u2019 then go into \u2018Preview\u2019 mode, I see buttons and Search box. Now, I tried typing in few keywords into the Search box but no results were shown.\u00a0<\/p> \u00a0<\/p> Is this a normal behavior for \u2018Preview\u2019 mode? If so, is there a way to check\/control what info is being shown to the users when they use the Search box (when a new branding is Published)?\u00a0<\/p> \u00a0<\/p> \u00a0<\/p> \u00a0<\/p> \u00a0<\/p> \u00a0<\/p> Hello Edward,\u00a0<\/p> In Preview mode, you will be taken to a search page where you can type text to find results that include solution articles, service catalogs, and tickets from the logged in user. See the screenshot for an idea. If you need further assistance, please reach out to the support team and they will be happy to help.<\/p> Hello Edward,\u00a0<\/p> In Preview mode, you will be taken to a search page where you can type text to find results that include solution articles, service catalogs, and tickets from the logged in user. See the screenshot for an idea. If you need further assistance, please reach out to the support team and they will be happy to help.<\/p> Hello,\u00a0<\/p> \u00a0<\/p> Is this a normal behavior? So, when I go into \u2018Rebranding\u2019 then go into \u2018Preview\u2019 mode, I see buttons and Search box. Now, I tried typing in few keywords into the Search box but no results were shown.\u00a0<\/p> \u00a0<\/p> Is this a normal behavior for \u2018Preview\u2019 mode? If so, is there a way to check\/control what info is being shown to the users when they use the Search box (when a new branding is Published)?\u00a0<\/p> \u00a0<\/p> \u00a0<\/p> \u00a0<\/p> \u00a0<\/p> \u00a0<\/p> \u00a0<\/p> Is it possible to create different support portals depending on the organization?\u00a0Each organization requires different tickets, solutions and fields.\u00a0Mixing everything together will be a nuisance for users, especially since each organization uses a different language.That is why we would like the support portal to have a different look for each organization.<\/p>","url":"\/portal-knowledge-base-11377\/different-support-portal-solutions-and-fields-is-possible-31122?postid=78128#post78128","creationDate":"2023-05-23T13:40:52+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5773,"id":31122,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11377,"isIdeation":false,"url":"\/portal-knowledge-base-11377","title":"Portal\/Knowledge Base","description":"Portal\/Knowledge Base"},"url":"\/portal-knowledge-base-11377\/different-support-portal-solutions-and-fields-is-possible-31122","title":"Different Support Portal, solutions and Fields - is possible?","lastPost":{"id":80672,"author":{"id":35521,"url":"\/members\/daniel-soederlund-35521","name":"Daniel S\u00f6derlund","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9d887816-aa69-45ef-9d3c-98feb637f3da.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":7},"content":" \u00a0<\/p>\t We do not care about workspace because the head office has been operating for several years and they have never needed it. I created a workspace just for testing to see what I can change.<\/p>\t \u00a0<\/p>\t Our branch is completely independent from the head office when it comes to tickets and support for users. That's why we don't want to mix tickets and have our own settings.<\/p>\t Unfortunately, I don't have the ability to create accounts (only agents). I need to report this to the chief administrator.\u00a0<\/p>\t \u00a0<\/p>\t Are you able to tell what can be asked of the main system administrator? Presenting him with the above proy, he does not know what it is about and how to do it .<\/p>\t<\/div>\t<\/div><\/content-quote> Yes it\u2019s global admin access to see the MSP mod settings<\/p> To create a new account you need to be organization admin.\u00a0 \u00a0<\/p>\t We do not care about workspace because the head office has been operating for several years and they have never needed it. I created a workspace just for testing to see what I can change.<\/p>\t \u00a0<\/p>\t Our branch is completely independent from the head office when it comes to tickets and support for users. That's why we don't want to mix tickets and have our own settings.<\/p>\t Unfortunately, I don't have the ability to create accounts (only agents). I need to report this to the chief administrator.\u00a0<\/p>\t \u00a0<\/p>\t Are you able to tell what can be asked of the main system administrator? Presenting him with the above proy, he does not know what it is about and how to do it .<\/p>\t<\/div>\t<\/div><\/content-quote> Yes it\u2019s global admin access to see the MSP mod settings<\/p> To create a new account you need to be organization admin.\u00a0 Hello,<\/p> \u00a0<\/p> Is it possible to create different support portals depending on the organization?\u00a0Each organization requires different tickets, solutions and fields.\u00a0Mixing everything together will be a nuisance for users, especially since each organization uses a different language.That is why we would like the support portal to have a different look for each organization.<\/p>","url":"\/portal-knowledge-base-11377\/different-support-portal-solutions-and-fields-is-possible-31122?postid=78128#post78128","creationDate":"2023-05-23T13:40:52+0000","relativeCreationDate":"2 months ago"},"numberOfViews":73,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"80672"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"f33679c1d7d33f246e53db9c7b4e9f04e2f8bb76","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
I search how can I hide\/show a custom card for a specific requester ?<\/p> Like the onboarding process, but for the leaving process.<\/p> Have a nice day !<\/p>","url":"\/portal-knowledge-base-11377\/custom-card-for-specific-requester-31980?postid=79858#post79858","creationDate":"2023-07-06T13:16:48+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":6279,"id":31980,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11377,"isIdeation":false,"url":"\/portal-knowledge-base-11377","title":"Portal\/Knowledge Base","description":"Portal\/Knowledge Base"},"url":"\/portal-knowledge-base-11377\/custom-card-for-specific-requester-31980","title":"Custom card for specific requester","lastPost":{"id":79858,"author":{"id":43028,"url":"\/members\/maxime-moreau-43028","name":"Maxime Moreau","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hello community,<\/p> I search how can I hide\/show a custom card for a specific requester ?<\/p> Like the onboarding process, but for the leaving process.<\/p> Have a nice day !<\/p>","url":"\/portal-knowledge-base-11377\/custom-card-for-specific-requester-31980?postid=79858#post79858","creationDate":"2023-07-06T13:16:48+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":79858,"author":{"id":43028,"url":"\/members\/maxime-moreau-43028","name":"Maxime Moreau","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hello community,<\/p> I search how can I hide\/show a custom card for a specific requester ?<\/p> Like the onboarding process, but for the leaving process.<\/p> Have a nice day !<\/p>","url":"\/portal-knowledge-base-11377\/custom-card-for-specific-requester-31980?postid=79858#post79858","creationDate":"2023-07-06T13:16:48+0000","relativeCreationDate":"1 month ago"},"numberOfViews":10,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"79858"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"f33679c1d7d33f246e53db9c7b4e9f04e2f8bb76","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
How do i do that?<\/p> \u00a0<\/p>","url":"\/portal-knowledge-base-11377\/support-portal-custom-image-31637?postid=79303#post79303","creationDate":"2023-06-22T09:17:10+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":6055,"id":31637,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11377,"isIdeation":false,"url":"\/portal-knowledge-base-11377","title":"Portal\/Knowledge Base","description":"Portal\/Knowledge Base"},"url":"\/portal-knowledge-base-11377\/support-portal-custom-image-31637","title":"Support Portal custom image","lastPost":{"id":79322,"author":{"id":40818,"url":"\/members\/fsenthu-40818","name":"FSEnthu","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":1},"content":" Hi Thanks for the script.<\/p> However, Here is what i tried and need to do. I need the following image as a background:<\/p> https:\/\/marvel-b1-cdn.bc0a.com\/f00000000209590\/www.worldhighways.com\/sites\/ropl-wh\/files\/styles\/slider_main\/public\/2022-09\/Press%20Release%20Image.jpg?itok=kvi4ManJ<\/a><\/p> I tried using your script and it worked with the change of \u201cbackground-size: contain;<\/em>\u201d. However, the problem after the changes is the following:<\/p> the text at the top which says \u201copen tickets: is not visible. and also, the image is not going as full till the bottom.<\/p> I know there are three section:\u00a0<\/p> Is this possible to have last section as a color of choosing and the image is only for both the section.<\/p> OR<\/p> the image covers everything including the footer and i can customize the Text color and boxes of the list of the open tickets?<\/p> Awaiting response,<\/p> \u00a0<\/p>","url":"\/portal-knowledge-base-11377\/support-portal-custom-image-31637?postid=79322#post79322","creationDate":"2023-06-22T13:48:26+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":79322,"author":{"id":40818,"url":"\/members\/fsenthu-40818","name":"FSEnthu","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":1},"content":" Hi Thanks for the script.<\/p> However, Here is what i tried and need to do. I need the following image as a background:<\/p> https:\/\/marvel-b1-cdn.bc0a.com\/f00000000209590\/www.worldhighways.com\/sites\/ropl-wh\/files\/styles\/slider_main\/public\/2022-09\/Press%20Release%20Image.jpg?itok=kvi4ManJ<\/a><\/p> I tried using your script and it worked with the change of \u201cbackground-size: contain;<\/em>\u201d. However, the problem after the changes is the following:<\/p> the text at the top which says \u201copen tickets: is not visible. and also, the image is not going as full till the bottom.<\/p> I know there are three section:\u00a0<\/p> Is this possible to have last section as a color of choosing and the image is only for both the section.<\/p> OR<\/p> the image covers everything including the footer and i can customize the Text color and boxes of the list of the open tickets?<\/p> Awaiting response,<\/p> \u00a0<\/p>","url":"\/portal-knowledge-base-11377\/support-portal-custom-image-31637?postid=79322#post79322","creationDate":"2023-06-22T13:48:26+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":1,"relevantPost":{"id":79303,"author":{"id":40818,"url":"\/members\/fsenthu-40818","name":"FSEnthu","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":1},"content":" I want to add single large image as a background of my FreshService Support portal. Currently I can only add section wise. Which is duplicating the image. I just want one Single Background from Top to bottom.<\/p> How do i do that?<\/p> \u00a0<\/p>","url":"\/portal-knowledge-base-11377\/support-portal-custom-image-31637?postid=79303#post79303","creationDate":"2023-06-22T09:17:10+0000","relativeCreationDate":"1 month ago"},"numberOfViews":25,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"79322"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"f33679c1d7d33f246e53db9c7b4e9f04e2f8bb76","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
However, I would like restrict the visibility of the newly added section only to a particular Requester group or an Agent Group.<\/p> How do i do that?<\/p>","url":"\/portal-knowledge-base-11377\/freshservice-custom-stylesheet-for-end-user-portal-31535?postid=79145#post79145","creationDate":"2023-06-20T09:27:35+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":5991,"id":31535,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11377,"isIdeation":false,"url":"\/portal-knowledge-base-11377","title":"Portal\/Knowledge Base","description":"Portal\/Knowledge Base"},"url":"\/portal-knowledge-base-11377\/freshservice-custom-stylesheet-for-end-user-portal-31535","title":"Freshservice Custom Stylesheet for End User Portal.","lastPost":{"id":79202,"author":{"id":33054,"url":"\/members\/eeha0120-33054","name":"eeha0120","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/b896a69a-5e1a-48cf-a66c-2bbd88827ad7.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":5},"content":" Hi.<\/p> Interesting; I\u2019m actually not sure how to accomplish that if that is possible.<\/p> For instance, Project card is visible only to those requesters who actually are entitled to that module, so, it should be possible.<\/p> I\u2019d suggest to submit a support case for this.<\/p> Regards,<\/p> \u00a0<\/p>","url":"\/portal-knowledge-base-11377\/freshservice-custom-stylesheet-for-end-user-portal-31535?postid=79202#post79202","creationDate":"2023-06-20T18:06:49+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":79202,"author":{"id":33054,"url":"\/members\/eeha0120-33054","name":"eeha0120","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/b896a69a-5e1a-48cf-a66c-2bbd88827ad7.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":5},"content":" Hi.<\/p> Interesting; I\u2019m actually not sure how to accomplish that if that is possible.<\/p> For instance, Project card is visible only to those requesters who actually are entitled to that module, so, it should be possible.<\/p> I\u2019d suggest to submit a support case for this.<\/p> Regards,<\/p> \u00a0<\/p>","url":"\/portal-knowledge-base-11377\/freshservice-custom-stylesheet-for-end-user-portal-31535?postid=79202#post79202","creationDate":"2023-06-20T18:06:49+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":2,"relevantPost":{"id":79145,"author":{"id":40818,"url":"\/members\/fsenthu-40818","name":"FSEnthu","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":1},"content":" I have added Custom Section with three Cards in it with each of them with the link of one service Item..<\/p> However, I would like restrict the visibility of the newly added section only to a particular Requester group or an Agent Group.<\/p> How do i do that?<\/p>","url":"\/portal-knowledge-base-11377\/freshservice-custom-stylesheet-for-end-user-portal-31535?postid=79145#post79145","creationDate":"2023-06-20T09:27:35+0000","relativeCreationDate":"1 month ago"},"numberOfViews":33,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"79202"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"f33679c1d7d33f246e53db9c7b4e9f04e2f8bb76","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Or am I left programming a custom webhook for these?<\/p>","url":"\/portal-knowledge-base-11377\/send-sms-when-new-solution-is-posted-31443?postid=78933#post78933","creationDate":"2023-06-14T13:00:37+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":5945,"id":31443,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11377,"isIdeation":false,"url":"\/portal-knowledge-base-11377","title":"Portal\/Knowledge Base","description":"Portal\/Knowledge Base"},"url":"\/portal-knowledge-base-11377\/send-sms-when-new-solution-is-posted-31443","title":"Send SMS when new solution is posted?","lastPost":{"id":78933,"author":{"id":44683,"url":"\/members\/obsidianreq-44683","name":"obsidianreq","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/8cbad766-521f-421a-938f-7fe3ea3381e2.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" I see there is the ability to use Twilio and Zapier when building out ticket workflows, but is there a way to send an SMS to users when we\u2019ve posted a new communication \/ solution in the help desk?<\/p> Or am I left programming a custom webhook for these?<\/p>","url":"\/portal-knowledge-base-11377\/send-sms-when-new-solution-is-posted-31443?postid=78933#post78933","creationDate":"2023-06-14T13:00:37+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":1,"relevantPost":{"id":78933,"author":{"id":44683,"url":"\/members\/obsidianreq-44683","name":"obsidianreq","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/8cbad766-521f-421a-938f-7fe3ea3381e2.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" I see there is the ability to use Twilio and Zapier when building out ticket workflows, but is there a way to send an SMS to users when we\u2019ve posted a new communication \/ solution in the help desk?<\/p> Or am I left programming a custom webhook for these?<\/p>","url":"\/portal-knowledge-base-11377\/send-sms-when-new-solution-is-posted-31443?postid=78933#post78933","creationDate":"2023-06-14T13:00:37+0000","relativeCreationDate":"1 month ago"},"numberOfViews":12,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"78933"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"f33679c1d7d33f246e53db9c7b4e9f04e2f8bb76","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
\u00a0<\/p>","url":"\/portal-knowledge-base-11377\/urls-in-kb-articles-spill-outside-article-tiles-31271?postid=78516#post78516","creationDate":"2023-06-01T21:25:18+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5852,"id":31271,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11377,"isIdeation":false,"url":"\/portal-knowledge-base-11377","title":"Portal\/Knowledge Base","description":"Portal\/Knowledge Base"},"url":"\/portal-knowledge-base-11377\/urls-in-kb-articles-spill-outside-article-tiles-31271","title":"URLs in KB Articles Spill outside Article Tiles","lastPost":{"id":78613,"author":{"id":44354,"url":"\/members\/leonidasdevin-44354","name":"LeonidasDevin","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" How do we fix an issue where text (maybe it\u2019s just URLs?) that spills outside the Article <\/a>tile, when the browser page is not full screen?<\/p>\t \u00a0<\/p>\t<\/div><\/content-quote> If truncating the URLs is not desirable, consider implementing a mechanism to break long URLs into multiple lines within the Article tile. This can be achieved using CSS properties like We want the \u201cUser Portal\u201d category to launch as default when clicking Knowledge Base from the home page, so can we take its URL and set the home page Knowledge Base button to that instead?<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/portal-knowledge-base-11377\/knowledge-base-set-url-to-specfic-category-31177?postid=78264#post78264","creationDate":"2023-05-26T17:18:31+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5799,"id":31177,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11377,"isIdeation":false,"url":"\/portal-knowledge-base-11377","title":"Portal\/Knowledge Base","description":"Portal\/Knowledge Base"},"url":"\/portal-knowledge-base-11377\/knowledge-base-set-url-to-specfic-category-31177","title":"Knowledge Base - Set URL to Specfic Category","lastPost":{"id":78450,"author":{"id":41688,"url":"\/members\/malokt-41688","name":"malokt","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":" Hi.<\/p>\t Do you have categories and folders ? Or were they simply removed from the screenshot ?<\/p>\t I tried it in my instance in Preview mode and the section was removed, but yes, the list shown to the right was still present. I might try later, but I\u2019d suggest to submit a support case and request assistance for this.<\/p>\t \u00a0<\/p>\t Regards,<\/p>\t<\/div><\/content-quote> Yes, the category is \u201cUser Portal\u201d and it contains several folders.\u00a0 We want the User Portal category to default \u201copen\u201d when the user clicks Knowledge Base from the home page, so it would look like below.<\/p> \u00a0<\/p> \u00a0<\/p> Instead of like this:<\/p> \u00a0<\/p> \u00a0<\/p> I have already removed the \u201cpopular articles\u201d section from the Solutions Home stylesheet:<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/portal-knowledge-base-11377\/knowledge-base-set-url-to-specfic-category-31177?postid=78450#post78450","creationDate":"2023-05-31T16:57:03+0000","relativeCreationDate":"2 months ago"},"lastReply":{"id":78450,"author":{"id":41688,"url":"\/members\/malokt-41688","name":"malokt","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":" Hi.<\/p>\t Do you have categories and folders ? Or were they simply removed from the screenshot ?<\/p>\t I tried it in my instance in Preview mode and the section was removed, but yes, the list shown to the right was still present. I might try later, but I\u2019d suggest to submit a support case and request assistance for this.<\/p>\t \u00a0<\/p>\t Regards,<\/p>\t<\/div><\/content-quote> Yes, the category is \u201cUser Portal\u201d and it contains several folders.\u00a0 We want the User Portal category to default \u201copen\u201d when the user clicks Knowledge Base from the home page, so it would look like below.<\/p> \u00a0<\/p> \u00a0<\/p> Instead of like this:<\/p> \u00a0<\/p> \u00a0<\/p> I have already removed the \u201cpopular articles\u201d section from the Solutions Home stylesheet:<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/portal-knowledge-base-11377\/knowledge-base-set-url-to-specfic-category-31177?postid=78450#post78450","creationDate":"2023-05-31T16:57:03+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":5,"numberOfLikes":0,"relevantPost":{"id":78264,"author":{"id":41688,"url":"\/members\/malokt-41688","name":"malokt","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":" Can we change the link behind the Knowledge Base button on the portal home page?\u00a0 We want it to go to a specific Category when users click into the Knowledge Base.\u00a0 For instance, we have hidden the \u201cPopular Articles\u201d category from the menu list, but the page still defaults to showing only Popular Articles.<\/p> We want the \u201cUser Portal\u201d category to launch as default when clicking Knowledge Base from the home page, so can we take its URL and set the home page Knowledge Base button to that instead?<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/portal-knowledge-base-11377\/knowledge-base-set-url-to-specfic-category-31177?postid=78264#post78264","creationDate":"2023-05-26T17:18:31+0000","relativeCreationDate":"2 months ago"},"numberOfViews":31,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"78450"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"f33679c1d7d33f246e53db9c7b4e9f04e2f8bb76","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
on My User Portal, I have changed the look of service Item Listing. Earlier it was showing three columns and now I changed it to one:<\/p> \u00a0<\/p> However, if you see in the above Image, the Item Name and Short Description of the Item is not showing it completely. I don\u2019t want any \u201c...\u201d at the end . I want the entire Item Name and Item Short Description to be displayed in full.<\/p> Can someone please help me with this?<\/p>","url":"\/portal-knowledge-base-11377\/help-needed-for-custom-css-code-27775?postid=71193#post71193","creationDate":"2023-01-15T01:46:19+0000","relativeCreationDate":"6 months ago"},"isTopicUnread":true,"privateId":4114,"id":27775,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11377,"isIdeation":false,"url":"\/portal-knowledge-base-11377","title":"Portal\/Knowledge Base","description":"Portal\/Knowledge Base"},"url":"\/portal-knowledge-base-11377\/help-needed-for-custom-css-code-27775","title":"Help Needed for Custom CSS code","lastPost":{"id":78314,"author":{"id":42588,"url":"\/members\/jerry76-42588","name":"jerry76","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/de2dcfc8-47e9-4732-925e-899ee1a30362.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" If you have a specific design or layout in mind, let me know the elements you want to modify or the effects you want to achieve. Additionally, if you're working on a specific website of\u00a0Mania mod apk <\/a>or platform, please specify that as well.<\/p> Once I have a clear understanding of your requirements, I'll be able to provide you with the appropriate CSS code or guide you on how to achieve the desired result.<\/p>","url":"\/portal-knowledge-base-11377\/help-needed-for-custom-css-code-27775?postid=78314#post78314","creationDate":"2023-05-29T06:38:45+0000","relativeCreationDate":"2 months ago"},"lastReply":{"id":78314,"author":{"id":42588,"url":"\/members\/jerry76-42588","name":"jerry76","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/de2dcfc8-47e9-4732-925e-899ee1a30362.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" \u00a0<\/p> \u00a0<\/p>","url":"\/portal-knowledge-base-11377\/hide-was-this-answer-helpful-from-kb-31179?postid=78269#post78269","creationDate":"2023-05-26T18:17:49+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5800,"id":31179,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11377,"isIdeation":false,"url":"\/portal-knowledge-base-11377","title":"Portal\/Knowledge Base","description":"Portal\/Knowledge Base"},"url":"\/portal-knowledge-base-11377\/hide-was-this-answer-helpful-from-kb-31179","title":"Hide \"Was this Answer Helpful\" From KB","lastPost":{"id":78276,"author":{"id":33054,"url":"\/members\/eeha0120-33054","name":"eeha0120","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/b896a69a-5e1a-48cf-a66c-2bbd88827ad7.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":5},"content":" Perfect, thanks!<\/p>\t<\/div><\/content-quote> Anytime. Please help marking the previous response as the Response, in order it may help others with your same inquiry.<\/p>","url":"\/portal-knowledge-base-11377\/hide-was-this-answer-helpful-from-kb-31179?postid=78276#post78276","creationDate":"2023-05-26T20:51:50+0000","relativeCreationDate":"2 months ago"},"lastReply":{"id":78276,"author":{"id":33054,"url":"\/members\/eeha0120-33054","name":"eeha0120","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/b896a69a-5e1a-48cf-a66c-2bbd88827ad7.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":5},"content":" Perfect, thanks!<\/p>\t<\/div><\/content-quote> Anytime. Please help marking the previous response as the Response, in order it may help others with your same inquiry.<\/p>","url":"\/portal-knowledge-base-11377\/hide-was-this-answer-helpful-from-kb-31179?postid=78276#post78276","creationDate":"2023-05-26T20:51:50+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":0,"relevantPost":{"id":78269,"author":{"id":41688,"url":"\/members\/malokt-41688","name":"malokt","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":" How can we remove\/hide the \u201cWas this Answer Helpful\u201d from the bottom of each KB article?\u00a0<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/portal-knowledge-base-11377\/hide-was-this-answer-helpful-from-kb-31179?postid=78269#post78269","creationDate":"2023-05-26T18:17:49+0000","relativeCreationDate":"2 months ago"},"numberOfViews":21,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"78276"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"f33679c1d7d33f246e53db9c7b4e9f04e2f8bb76","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
I can setup a workflow that to send email to customer when user adds comment on the closed ticket. But that\u2019s a secondary. Primarily, user should not able of reply on a closed ticket or the REPLY box should be disabled or hidden.<\/p>","url":"\/portal-knowledge-base-11377\/hide-disable-the-reply-box-on-the-support-portal-when-ticket-is-closed-27776?postid=71194#post71194","creationDate":"2023-01-15T01:56:23+0000","relativeCreationDate":"6 months ago"},"isTopicUnread":true,"privateId":4115,"id":27776,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11377,"isIdeation":false,"url":"\/portal-knowledge-base-11377","title":"Portal\/Knowledge Base","description":"Portal\/Knowledge Base"},"url":"\/portal-knowledge-base-11377\/hide-disable-the-reply-box-on-the-support-portal-when-ticket-is-closed-27776","title":"Hide\/Disable the Reply Box on the Support Portal when ticket is closed","lastPost":{"id":78232,"author":{"id":19717,"url":"\/members\/zachary-king-19717","name":"zachary.king","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/8ebca38f-21a5-4f36-8a1d-0fb34d0cd1b2.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":7},"content":" This isn\u2019t a full solution to what you are looking for, but I have my portal set to only re-open tickets if replies are sent while the status is anything other than Closed.<\/p>\t If a user replies to a closed ticket the ticket stays closed, and they get an automatic response email that says something like \u201cthis ticket is closed, please submit a new ticket.\u201d This is done in my Workflow Automator for ticket replies.<\/p>\t \u00a0<\/p>\t<\/div><\/content-quote> This is a great workaround that also works to train the requesters to simply raise new requests through the portal. :)<\/p>","url":"\/portal-knowledge-base-11377\/hide-disable-the-reply-box-on-the-support-portal-when-ticket-is-closed-27776?postid=78232#post78232","creationDate":"2023-05-25T18:13:50+0000","relativeCreationDate":"2 months ago"},"lastReply":{"id":78232,"author":{"id":19717,"url":"\/members\/zachary-king-19717","name":"zachary.king","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/8ebca38f-21a5-4f36-8a1d-0fb34d0cd1b2.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":7},"content":" This isn\u2019t a full solution to what you are looking for, but I have my portal set to only re-open tickets if replies are sent while the status is anything other than Closed.<\/p>\t If a user replies to a closed ticket the ticket stays closed, and they get an automatic response email that says something like \u201cthis ticket is closed, please submit a new ticket.\u201d This is done in my Workflow Automator for ticket replies.<\/p>\t \u00a0<\/p>\t<\/div><\/content-quote> This is a great workaround that also works to train the requesters to simply raise new requests through the portal. :)<\/p>","url":"\/portal-knowledge-base-11377\/hide-disable-the-reply-box-on-the-support-portal-when-ticket-is-closed-27776?postid=78232#post78232","creationDate":"2023-05-25T18:13:50+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":5,"numberOfLikes":1,"relevantPost":{"id":71194,"author":{"id":40818,"url":"\/members\/fsenthu-40818","name":"FSEnthu","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":1},"content":" Is there a way to Disable\/Hide the Reply box on the support Portal when the ticket Status is closed?<\/p> I can setup a workflow that to send email to customer when user adds comment on the closed ticket. But that\u2019s a secondary. Primarily, user should not able of reply on a closed ticket or the REPLY box should be disabled or hidden.<\/p>","url":"\/portal-knowledge-base-11377\/hide-disable-the-reply-box-on-the-support-portal-when-ticket-is-closed-27776?postid=71194#post71194","creationDate":"2023-01-15T01:56:23+0000","relativeCreationDate":"6 months ago"},"numberOfViews":136,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"78232"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"f33679c1d7d33f246e53db9c7b4e9f04e2f8bb76","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
\u00a0<\/p> {{#if portal.logged_in}}<\/p> <card> test <\/card><\/p> {{\/if}}<\/p> \u00a0<\/p> but how can I\u00a0get the requester group of the logged in user?<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/portal-knowledge-base-11377\/how-to-hide-a-card-based-on-the-requester-group-the-logged-user-belongs-to-28326?postid=72297#post72297","creationDate":"2023-02-13T06:39:40+0000","relativeCreationDate":"5 months ago"},"isTopicUnread":true,"privateId":4395,"id":28326,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11377,"isIdeation":false,"url":"\/portal-knowledge-base-11377","title":"Portal\/Knowledge Base","description":"Portal\/Knowledge Base"},"url":"\/portal-knowledge-base-11377\/how-to-hide-a-card-based-on-the-requester-group-the-logged-user-belongs-to-28326","title":"how to hide a card based on the requester group the logged user belongs to.","lastPost":{"id":78223,"author":{"id":15143,"url":"\/members\/tyler-brandt-15143","name":"tyler.brandt","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":" \u00a0<\/p>\t Make sure the 2 cards are not added via the no-code designer in first place, the script should generate the content or each card from the script if you're member of the earlier mentioned department<\/u>.<\/p>\t \u00a0<\/p>\t Kind regards,<\/p>\t Rutger Bockholts<\/p>\t Freshworks<\/p>\t<\/div><\/content-quote> \u00a0<\/p> Thank you for responding! I tried again and my mistake was putting the code in the bottom of my home page code, not the \u201cfooter\u201d code. It\u2019s working great now. Thank you!<\/p>","url":"\/portal-knowledge-base-11377\/how-to-hide-a-card-based-on-the-requester-group-the-logged-user-belongs-to-28326?postid=78223#post78223","creationDate":"2023-05-25T15:35:21+0000","relativeCreationDate":"2 months ago"},"lastReply":{"id":78223,"author":{"id":15143,"url":"\/members\/tyler-brandt-15143","name":"tyler.brandt","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":" \u00a0<\/p>\t Make sure the 2 cards are not added via the no-code designer in first place, the script should generate the content or each card from the script if you're member of the earlier mentioned department<\/u>.<\/p>\t \u00a0<\/p>\t Kind regards,<\/p>\t Rutger Bockholts<\/p>\t Freshworks<\/p>\t<\/div><\/content-quote> \u00a0<\/p> Thank you for responding! I tried again and my mistake was putting the code in the bottom of my home page code, not the \u201cfooter\u201d code. It\u2019s working great now. Thank you!<\/p>","url":"\/portal-knowledge-base-11377\/how-to-hide-a-card-based-on-the-requester-group-the-logged-user-belongs-to-28326?postid=78223#post78223","creationDate":"2023-05-25T15:35:21+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":5,"numberOfLikes":3,"relevantPost":{"id":72297,"author":{"id":35015,"url":"\/members\/ivvafhuiaduidhsas-35015","name":"ivvafhuiaduidhsas","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" I want to hide a card based on the requester group that a user logged in to portal. Currently I can control to show the card only when they are logged in using the code below.<\/p> \u00a0<\/p> {{#if portal.logged_in}}<\/p> <card> test <\/card><\/p> {{\/if}}<\/p> \u00a0<\/p> but how can I\u00a0get the requester group of the logged in user?<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/portal-knowledge-base-11377\/how-to-hide-a-card-based-on-the-requester-group-the-logged-user-belongs-to-28326?postid=72297#post72297","creationDate":"2023-02-13T06:39:40+0000","relativeCreationDate":"5 months ago"},"numberOfViews":147,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"78223"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"f33679c1d7d33f246e53db9c7b4e9f04e2f8bb76","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
I will like to create a flow that connects to FS via api. From that a Power VA bot wil call that flow to respond to input from flow.<\/p>","url":"\/portal-knowledge-base-11377\/create-flow-to-connect-to-freshservice-knowledge-base-search-31111?postid=78087#post78087","creationDate":"2023-05-22T20:58:04+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5766,"id":31111,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11377,"isIdeation":false,"url":"\/portal-knowledge-base-11377","title":"Portal\/Knowledge Base","description":"Portal\/Knowledge Base"},"url":"\/portal-knowledge-base-11377\/create-flow-to-connect-to-freshservice-knowledge-base-search-31111","title":"Create flow to connect to FreshService knowledge base search","lastPost":{"id":78087,"author":{"id":43924,"url":"\/members\/brian-yarde-43924","name":"Brian Yarde","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/81326fa4-a176-45d7-9f8f-b3a0a8d668a0.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hi,\u00a0<\/p> I will like to create a flow that connects to FS via api. From that a Power VA bot wil call that flow to respond to input from flow.<\/p>","url":"\/portal-knowledge-base-11377\/create-flow-to-connect-to-freshservice-knowledge-base-search-31111?postid=78087#post78087","creationDate":"2023-05-22T20:58:04+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":78087,"author":{"id":43924,"url":"\/members\/brian-yarde-43924","name":"Brian Yarde","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/81326fa4-a176-45d7-9f8f-b3a0a8d668a0.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hi,\u00a0<\/p> I will like to create a flow that connects to FS via api. From that a Power VA bot wil call that flow to respond to input from flow.<\/p>","url":"\/portal-knowledge-base-11377\/create-flow-to-connect-to-freshservice-knowledge-base-search-31111?postid=78087#post78087","creationDate":"2023-05-22T20:58:04+0000","relativeCreationDate":"2 months ago"},"numberOfViews":10,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"78087"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"f33679c1d7d33f246e53db9c7b4e9f04e2f8bb76","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
\u00a0<\/p> Please confirm\/clarify.<\/p>","url":"\/portal-knowledge-base-11377\/do-freshservice-solution-searches-use-keywords-or-tags-30413?postid=76424#post76424","creationDate":"2023-04-11T17:13:35+0000","relativeCreationDate":"3 months ago"},"isTopicUnread":true,"privateId":5404,"id":30413,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11377,"isIdeation":false,"url":"\/portal-knowledge-base-11377","title":"Portal\/Knowledge Base","description":"Portal\/Knowledge Base"},"url":"\/portal-knowledge-base-11377\/do-freshservice-solution-searches-use-keywords-or-tags-30413","title":"Do Freshservice Solution searches use keywords or tags?","lastPost":{"id":77922,"author":{"id":43823,"url":"\/members\/alickabrook1-43823","name":"alickabrook1","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":" The universal search bar in Freshservice\u00a0allows you to search across modules and get instant results<\/strong>. Whenever you type a keyword on the search bar, you will get results from the following modules: Tickets. Problems.<\/p> Regards: Pubg Name Generator<\/p>","url":"\/portal-knowledge-base-11377\/do-freshservice-solution-searches-use-keywords-or-tags-30413?postid=77922#post77922","creationDate":"2023-05-18T17:10:11+0000","relativeCreationDate":"2 months ago"},"lastReply":{"id":77922,"author":{"id":43823,"url":"\/members\/alickabrook1-43823","name":"alickabrook1","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":" The universal search bar in Freshservice\u00a0allows you to search across modules and get instant results<\/strong>. Whenever you type a keyword on the search bar, you will get results from the following modules: Tickets. Problems.<\/p> Regards: Pubg Name Generator<\/p>","url":"\/portal-knowledge-base-11377\/do-freshservice-solution-searches-use-keywords-or-tags-30413?postid=77922#post77922","creationDate":"2023-05-18T17:10:11+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":3,"relevantPost":{"id":76424,"author":{"id":34635,"url":"\/members\/jwiese-34635","name":"jwiese","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":1},"content":" We had last heard that Freshservice solution tags and keywords were going away (being deprecated). And that the best way to get a solution found in searches was the title and 1st 400 words in the body.<\/p> \u00a0<\/p> Please confirm\/clarify.<\/p>","url":"\/portal-knowledge-base-11377\/do-freshservice-solution-searches-use-keywords-or-tags-30413?postid=76424#post76424","creationDate":"2023-04-11T17:13:35+0000","relativeCreationDate":"3 months ago"},"numberOfViews":101,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"77922"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"f33679c1d7d33f246e53db9c7b4e9f04e2f8bb76","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
When we have outages etc, and users to go the app, there is no visual or anything to display any announcements that we have..<\/p>","url":"\/portal-knowledge-base-11377\/announcements-in-freshservice-mobile-app-30899?postid=77607#post77607","creationDate":"2023-05-11T21:52:54+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5636,"id":30899,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11377,"isIdeation":false,"url":"\/portal-knowledge-base-11377","title":"Portal\/Knowledge Base","description":"Portal\/Knowledge Base"},"url":"\/portal-knowledge-base-11377\/announcements-in-freshservice-mobile-app-30899","title":"Announcements in Freshservice Mobile app","lastPost":{"id":77666,"author":{"id":16908,"url":"\/members\/martin-j-16908","name":"martin.j","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":3},"content":" Thanks I guess that\u2019s my point in that they\u2019re very hidden for an \u2018Announcement\u2019..<\/p> They need to be front and centre to warn people before they log a ticket. Users aren\u2019t going to go through that many steps each time just to check if any announcements.<\/p>","url":"\/portal-knowledge-base-11377\/announcements-in-freshservice-mobile-app-30899?postid=77666#post77666","creationDate":"2023-05-14T21:42:12+0000","relativeCreationDate":"2 months ago"},"lastReply":{"id":77666,"author":{"id":16908,"url":"\/members\/martin-j-16908","name":"martin.j","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":3},"content":" Thanks I guess that\u2019s my point in that they\u2019re very hidden for an \u2018Announcement\u2019..<\/p> They need to be front and centre to warn people before they log a ticket. Users aren\u2019t going to go through that many steps each time just to check if any announcements.<\/p>","url":"\/portal-knowledge-base-11377\/announcements-in-freshservice-mobile-app-30899?postid=77666#post77666","creationDate":"2023-05-14T21:42:12+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":2,"relevantPost":{"id":77607,"author":{"id":16908,"url":"\/members\/martin-j-16908","name":"martin.j","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":3},"content":" Is there a way to make announcements visible in the mobile app?<\/p> When we have outages etc, and users to go the app, there is no visual or anything to display any announcements that we have..<\/p>","url":"\/portal-knowledge-base-11377\/announcements-in-freshservice-mobile-app-30899?postid=77607#post77607","creationDate":"2023-05-11T21:52:54+0000","relativeCreationDate":"2 months ago"},"numberOfViews":28,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"77666"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"f33679c1d7d33f246e53db9c7b4e9f04e2f8bb76","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
We would like to move the menu in the customer portal from the upper left to a list in the header, something like this:<\/p> Any ideas please.<\/p> Cheers<\/p>","url":"\/portal-knowledge-base-11377\/customizing-navigation-menu-in-portal-30633?postid=76998#post76998","creationDate":"2023-04-27T16:19:05+0000","relativeCreationDate":"3 months ago"},"isTopicUnread":true,"privateId":5512,"id":30633,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11377,"isIdeation":false,"url":"\/portal-knowledge-base-11377","title":"Portal\/Knowledge Base","description":"Portal\/Knowledge Base"},"url":"\/portal-knowledge-base-11377\/customizing-navigation-menu-in-portal-30633","title":"Customizing Navigation Menu in Portal","lastPost":{"id":77009,"author":{"id":33788,"url":"\/members\/surbhi-33788","name":"Surbhi","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/c2fea268-6a3f-4959-a7ba-5b39754d45a0.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":3},"content":" Hi\u00a0 Looking at your given screenshots again,\u00a0I realized that in your\u00a0current screen you have options inside the hamburger icon and you wish to see them outside.<\/p> This is actually the reverse of what I mentioned above.<\/p> \u00a0<\/p> You are on V2 (latest) UI version of Freshservice portal and you will have to downgrade to V1 version which is not recommended.<\/p>","url":"\/portal-knowledge-base-11377\/customizing-navigation-menu-in-portal-30633?postid=77009#post77009","creationDate":"2023-04-28T05:44:11+0000","relativeCreationDate":"3 months ago"},"lastReply":{"id":77009,"author":{"id":33788,"url":"\/members\/surbhi-33788","name":"Surbhi","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/c2fea268-6a3f-4959-a7ba-5b39754d45a0.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":3},"content":" Hi\u00a0 Looking at your given screenshots again,\u00a0I realized that in your\u00a0current screen you have options inside the hamburger icon and you wish to see them outside.<\/p> This is actually the reverse of what I mentioned above.<\/p> \u00a0<\/p> You are on V2 (latest) UI version of Freshservice portal and you will have to downgrade to V1 version which is not recommended.<\/p>","url":"\/portal-knowledge-base-11377\/customizing-navigation-menu-in-portal-30633?postid=77009#post77009","creationDate":"2023-04-28T05:44:11+0000","relativeCreationDate":"3 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":0,"relevantPost":{"id":76998,"author":{"id":41384,"url":"\/members\/macmurdo-41384","name":"MacMurdo","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Afternoon<\/p> We would like to move the menu in the customer portal from the upper left to a list in the header, something like this:<\/p> Any ideas please.<\/p> Cheers<\/p>","url":"\/portal-knowledge-base-11377\/customizing-navigation-menu-in-portal-30633?postid=76998#post76998","creationDate":"2023-04-27T16:19:05+0000","relativeCreationDate":"3 months ago"},"numberOfViews":57,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"77009"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"f33679c1d7d33f246e53db9c7b4e9f04e2f8bb76","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
I would also like to remove the items from the new menu.<\/p> \u00a0<\/p> \u00a0<\/p> #emp-onboarding-list,#main-nav > div.main-nav-items > a.employee_onboarding.ficon-employee-onboarding{ Hello\u00a0 Hello\u00a0 I added the following to the\u00a0Custom stylesheet, and it successfully removed the employee onboarding from the side menu.\u00a0 I also want to remove the service catalog menu item.\u00a0 I dont know the code to do that.<\/p> I would also like to remove the items from the new menu.<\/p> \u00a0<\/p> \u00a0<\/p> #emp-onboarding-list,#main-nav > div.main-nav-items > a.employee_onboarding.ficon-employee-onboarding{ I am having an issue where service requests submit via the portal are not showing BOTH the details of the service request and all the comments, replies, and public notes included in the ticket.<\/p> The portal approval link only shows the details of the requested item:<\/p> The public ticket link does<\/em>\u00a0show the comments, replies, and public notes, but does NOT show the details of the requested item, nor does it provide a way for the approver to approve the ticket:<\/p> \u00a0<\/p> I need a way to have just one landing page that shows all of the following:<\/p> Is there a way to do this? Either via some built in Freshservice setting or HTML?<\/p> Thanks!<\/p>","url":"\/portal-knowledge-base-11377\/approval-portal-details-30363?postid=76290#post76290","creationDate":"2023-04-06T20:25:47+0000","relativeCreationDate":"4 months ago"},"isTopicUnread":true,"privateId":5370,"id":30363,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11377,"isIdeation":false,"url":"\/portal-knowledge-base-11377","title":"Portal\/Knowledge Base","description":"Portal\/Knowledge Base"},"url":"\/portal-knowledge-base-11377\/approval-portal-details-30363","title":"Approval Portal Details","lastPost":{"id":76632,"author":{"id":41373,"url":"\/members\/preethi-s-41373","name":"Preethi S","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/d9b5b846-5b34-4308-ab8a-1d44485b891c.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":0},"content":" \u00a0<\/p> Brilliant workaround!\u00a0<\/p>","url":"\/portal-knowledge-base-11377\/approval-portal-details-30363?postid=76632#post76632","creationDate":"2023-04-16T22:07:11+0000","relativeCreationDate":"3 months ago"},"lastReply":{"id":76632,"author":{"id":41373,"url":"\/members\/preethi-s-41373","name":"Preethi S","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/d9b5b846-5b34-4308-ab8a-1d44485b891c.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":0},"content":" \u00a0<\/p> Brilliant workaround!\u00a0<\/p>","url":"\/portal-knowledge-base-11377\/approval-portal-details-30363?postid=76632#post76632","creationDate":"2023-04-16T22:07:11+0000","relativeCreationDate":"3 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":1,"relevantPost":{"id":76290,"author":{"id":42844,"url":"\/members\/jnovozinsky-42844","name":"Jnovozinsky","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/58731b1d-5b89-4f7e-8435-fada0ee81fe0.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hello,<\/p> I am having an issue where service requests submit via the portal are not showing BOTH the details of the service request and all the comments, replies, and public notes included in the ticket.<\/p> The portal approval link only shows the details of the requested item:<\/p> The public ticket link does<\/em>\u00a0show the comments, replies, and public notes, but does NOT show the details of the requested item, nor does it provide a way for the approver to approve the ticket:<\/p> \u00a0<\/p> I need a way to have just one landing page that shows all of the following:<\/p> Is there a way to do this? Either via some built in Freshservice setting or HTML?<\/p> Thanks!<\/p>","url":"\/portal-knowledge-base-11377\/approval-portal-details-30363?postid=76290#post76290","creationDate":"2023-04-06T20:25:47+0000","relativeCreationDate":"4 months ago"},"numberOfViews":77,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"76632"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"f33679c1d7d33f246e53db9c7b4e9f04e2f8bb76","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
for example our payroll team need to know of new starts and doing this within\u00a0freshsevice would be great.<\/p> we could setup recipients, the email body (which could be customized) and send it within Freshservice.<\/p> \u00a0<\/p> If not possible in canned responses, is there another way to achieve this?<\/p>","url":"\/portal-knowledge-base-11377\/sending-notifications-to-external-parties-30417?postid=76431#post76431","creationDate":"2023-04-11T20:54:42+0000","relativeCreationDate":"3 months ago"},"isTopicUnread":true,"privateId":5405,"id":30417,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11377,"isIdeation":false,"url":"\/portal-knowledge-base-11377","title":"Portal\/Knowledge Base","description":"Portal\/Knowledge Base"},"url":"\/portal-knowledge-base-11377\/sending-notifications-to-external-parties-30417","title":"sending notifications to external parties","lastPost":{"id":76521,"author":{"id":41986,"url":"\/members\/roxwell-41986","name":"Roxwell","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9a095ca7-dd14-4dab-af07-987f37ec808d.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":1},"content":" Depending on how your joiners work\u2026\u00a0I would<\/p> Both solutions would involve a workflow that will let you<\/p> Although it\u2019s not a canned response, the work required from the agent would be similar, they would just execute the scenario rather than the canned response.\u00a0<\/p>","url":"\/portal-knowledge-base-11377\/sending-notifications-to-external-parties-30417?postid=76521#post76521","creationDate":"2023-04-13T10:42:16+0000","relativeCreationDate":"3 months ago"},"lastReply":{"id":76521,"author":{"id":41986,"url":"\/members\/roxwell-41986","name":"Roxwell","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9a095ca7-dd14-4dab-af07-987f37ec808d.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":1},"content":" Depending on how your joiners work\u2026\u00a0I would<\/p> Both solutions would involve a workflow that will let you<\/p> Although it\u2019s not a canned response, the work required from the agent would be similar, they would just execute the scenario rather than the canned response.\u00a0<\/p>","url":"\/portal-knowledge-base-11377\/sending-notifications-to-external-parties-30417?postid=76521#post76521","creationDate":"2023-04-13T10:42:16+0000","relativeCreationDate":"3 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":4,"numberOfLikes":1,"relevantPost":{"id":76431,"author":{"id":39469,"url":"\/members\/mariamp-39469","name":"MariamP","avatar":"","userTitle":"Top Contributor","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","name":"Top Contributor"},"userLevel":1},"content":" Is there a way to use Canned responses to inform a group of people (who don\u2019t use freshservice) of information they need?<\/p> for example our payroll team need to know of new starts and doing this within\u00a0freshsevice would be great.<\/p> we could setup recipients, the email body (which could be customized) and send it within Freshservice.<\/p> \u00a0<\/p> If not possible in canned responses, is there another way to achieve this?<\/p>","url":"\/portal-knowledge-base-11377\/sending-notifications-to-external-parties-30417?postid=76431#post76431","creationDate":"2023-04-11T20:54:42+0000","relativeCreationDate":"3 months ago"},"numberOfViews":52,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"76521"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"f33679c1d7d33f246e53db9c7b4e9f04e2f8bb76","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Why you Lose Followers On Instagram<\/p> Low-quality content: Instagram\u00a0is a visual platform, so if your content is of low quality or does not meet the expectations of your followers, they may decide to unfollow you.<\/p>\t<\/li>\t Too much self-promotion: If you only post content that is promotional in nature, your followers may start to see you as spam and lose interest in your account<\/a>.<\/p>\t<\/li>\t Overuse of hashtags: While hashtags can help your content reach a larger audience, overusing them can make your posts look spam and turn off followers.<\/p>\t<\/li>\t Controversial or offensive content: If you post content that is controversial or offensive to your followers, they may choose to unfollow you.<\/p>\t<\/li>\t Lack of engagement: If you do not engage with your followers by responding to their comments or direct messages, they may feel neglected and unfollow you.<\/p>\t<\/li>\t Following too many accounts: If you follow too many accounts, your followers may see<\/p>\t<\/li><\/ol>","url":"\/portal-knowledge-base-11377\/how-to-determine-which-portal-version-28788?postid=76483#post76483","creationDate":"2023-04-12T14:14:24+0000","relativeCreationDate":"3 months ago"},"lastReply":{"id":76483,"author":{"id":42975,"url":"\/members\/tim13-42975","name":"Tim13","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/8fec98b1-db38-498f-baa4-29484a63d9fe.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" Why you Lose Followers On Instagram<\/p> Low-quality content: Instagram\u00a0is a visual platform, so if your content is of low quality or does not meet the expectations of your followers, they may decide to unfollow you.<\/p>\t<\/li>\t Too much self-promotion: If you only post content that is promotional in nature, your followers may start to see you as spam and lose interest in your account<\/a>.<\/p>\t<\/li>\t Overuse of hashtags: While hashtags can help your content reach a larger audience, overusing them can make your posts look spam and turn off followers.<\/p>\t<\/li>\t Controversial or offensive content: If you post content that is controversial or offensive to your followers, they may choose to unfollow you.<\/p>\t<\/li>\t Lack of engagement: If you do not engage with your followers by responding to their comments or direct messages, they may feel neglected and unfollow you.<\/p>\t<\/li>\t Following too many accounts: If you follow too many accounts, your followers may see<\/p>\t<\/li><\/ol>","url":"\/portal-knowledge-base-11377\/how-to-determine-which-portal-version-28788?postid=76483#post76483","creationDate":"2023-04-12T14:14:24+0000","relativeCreationDate":"3 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":0,"relevantPost":{"id":73491,"author":{"id":41688,"url":"\/members\/malokt-41688","name":"malokt","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":" This is probably a dumb question, but I am seeing several articles that differentiate between Portal Versions.\u00a0 We are new to Freshservice, so I\u2019m assuming we have Portal v2, but how do we check which version we\u2019re using?<\/p>","url":"\/portal-knowledge-base-11377\/how-to-determine-which-portal-version-28788?postid=73491#post73491","creationDate":"2023-03-15T16:45:08+0000","relativeCreationDate":"4 months ago"},"numberOfViews":88,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"76483"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"f33679c1d7d33f246e53db9c7b4e9f04e2f8bb76","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
\u201cHelpful,\u201d \u201cNot Helpful,\u201d or \u201cViews.\u201d\u00a0 When viewing the non-maximized page, we have to scroll past unwanted columns to get to ones we prefer.<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/portal-knowledge-base-11377\/freshservice-knowledge-base-list-customize-article-grid-view-28823?postid=73560#post73560","creationDate":"2023-03-17T00:00:23+0000","relativeCreationDate":"4 months ago"},"isTopicUnread":true,"privateId":4673,"id":28823,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11377,"isIdeation":false,"url":"\/portal-knowledge-base-11377","title":"Portal\/Knowledge Base","description":"Portal\/Knowledge Base"},"url":"\/portal-knowledge-base-11377\/freshservice-knowledge-base-list-customize-article-grid-view-28823","title":"Freshservice Knowledge Base List Customize Article Grid View?","lastPost":{"id":73586,"author":{"id":41688,"url":"\/members\/malokt-41688","name":"malokt","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":" Hm, you also can\u2019t sort by Article name?\u00a0\u00a0<\/p>","url":"\/portal-knowledge-base-11377\/freshservice-knowledge-base-list-customize-article-grid-view-28823?postid=73586#post73586","creationDate":"2023-03-17T18:48:44+0000","relativeCreationDate":"4 months ago"},"lastReply":{"id":73586,"author":{"id":41688,"url":"\/members\/malokt-41688","name":"malokt","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":" Hm, you also can\u2019t sort by Article name?\u00a0\u00a0<\/p>","url":"\/portal-knowledge-base-11377\/freshservice-knowledge-base-list-customize-article-grid-view-28823?postid=73586#post73586","creationDate":"2023-03-17T18:48:44+0000","relativeCreationDate":"4 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":2,"relevantPost":{"id":73560,"author":{"id":41688,"url":"\/members\/malokt-41688","name":"malokt","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":" Is it possible to remove or rearrange the columns on the Article table list view?\u00a0 We don\u2019t care aboout<\/p> \u201cHelpful,\u201d \u201cNot Helpful,\u201d or \u201cViews.\u201d\u00a0 When viewing the non-maximized page, we have to scroll past unwanted columns to get to ones we prefer.<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/portal-knowledge-base-11377\/freshservice-knowledge-base-list-customize-article-grid-view-28823?postid=73560#post73560","creationDate":"2023-03-17T00:00:23+0000","relativeCreationDate":"4 months ago"},"numberOfViews":32,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"73586"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"f33679c1d7d33f246e53db9c7b4e9f04e2f8bb76","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
we have accidentally deleted articles or folders in the knowledge base, is it possible to retrieve them or are they irrevocably gone?<\/p>","url":"\/portal-knowledge-base-11377\/freshdesk-knowledge-base-data-erased-28771?postid=73466#post73466","creationDate":"2023-03-15T08:25:13+0000","relativeCreationDate":"4 months ago"},"isTopicUnread":true,"privateId":4642,"id":28771,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11377,"isIdeation":false,"url":"\/portal-knowledge-base-11377","title":"Portal\/Knowledge Base","description":"Portal\/Knowledge Base"},"url":"\/portal-knowledge-base-11377\/freshdesk-knowledge-base-data-erased-28771","title":"Freshdesk Knowledge base data erased","lastPost":{"id":73568,"author":{"id":41614,"url":"\/members\/bartvb-41614","name":"BartVB","avatar":"","userTitle":"Top Contributor","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","name":"Top Contributor"},"userLevel":1},"content":" Hello all,<\/p> we have accidentally deleted articles or folders in the knowledge base, is it possible to retrieve them or are they irrevocably gone?<\/p>","url":"\/portal-knowledge-base-11377\/freshdesk-knowledge-base-data-erased-28771?postid=73466#post73466","creationDate":"2023-03-15T08:25:13+0000","relativeCreationDate":"4 months ago"},"numberOfViews":50,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"73568"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"f33679c1d7d33f246e53db9c7b4e9f04e2f8bb76","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
as a starter with FreshService a see the option to add multiple portals. This might be an option we like the use. Hope to get some help from you as experienced users. Yes, it worked. It was my mistake to think it needed the xxxx.freshservice.com format. Yes, it worked. It was my mistake to think it needed the xxxx.freshservice.com format. Hi All,<\/p> as a starter with FreshService a see the option to add multiple portals. This might be an option we like the use. Hope to get some help from you as experienced users. Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password. Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes. Sorry, our virus scanner detected that this file isn't safe to download. Generative AI\u2019s impact on customer service and support<\/p>
Quick demo on leveraging AI for enhanced customer service functions<\/p>
Q&A session<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>
Understand how Generative AI is transforming customer service<\/p>
Discover how AI enhances self-service and delivers quick resolutions, freeing up agent time<\/p>
Explore Freshworks' newly launched Freddy AI, powered by Generative AI, for automating repetitive tasks and maximising productivity<\/p>
\u00a0 Learn how Freddy AI enables proactive issue identification and timely decision-making for business\u00a0growth<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>
\u00a0RSVP NOW !!<\/strong><\/a><\/p>","author":{"id":43548,"url":"\/members\/kamakshi-v-43548","name":"Kamakshi V","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/e865e8ef-3f5e-4151-899f-7677e48d6699.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":3},"type":"Webinar","url":"https:\/\/community.freshworks.com\/events\/unleash-ai-cx-gets-more-personalized-predictive-and-optimized-227","image":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/125f6bf9-d0ed-43bb-be49-e160f57f0c14_thumb.jpg","location":"","startsAt":1691510400,"endsAt":1691514000,"contentType":"event","attendees":[],"attendeeCount":0,"isLoggedInUserAttendee":false,"createdAt":"1690397491"},"config":{"selectedTopic":{"id":227,"title":"Unleash AI: CX gets more Personalized, Predictive, and Optimized","content":"
Generative AI\u2019s impact on customer service and support<\/p>
Quick demo on leveraging AI for enhanced customer service functions<\/p>
Q&A session<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>
Understand how Generative AI is transforming customer service<\/p>
Discover how AI enhances self-service and delivers quick resolutions, freeing up agent time<\/p>
Explore Freshworks' newly launched Freddy AI, powered by Generative AI, for automating repetitive tasks and maximising productivity<\/p>
\u00a0 Learn how Freddy AI enables proactive issue identification and timely decision-making for business\u00a0growth<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>
Portal/Knowledge Base
37 Topics
<\/figure>
\t\u00a0<\/p>\t<\/figure>
\t\u00a0<\/p>\t<\/figure>
<\/figure>
\tDo you think you can create a dummy user and make this portal logged in all the time? so they can still raise service requests by mentioning their email address in Requested for Section?<\/strong>
\tAnother solution would be adding an extra drop down field say Type (Incident, Service Request) and hide this in business rules so that it will not be visible in the end user portal but visible in Feedback widget, set up workflow automation to change the ticket type to service request. once this is raised using Feedback widget. In this way at least they still have an option to raise service requests using Feedback widget. Not an ideal one. But still helps to an extent to different incidents and service requests raised via feedback widget.\u00a0<\/p>\t<\/div><\/content-quote>
\tDo you think you can create a dummy user and make this portal logged in all the time? so they can still raise service requests by mentioning their email address in Requested for Section?<\/strong>
\tAnother solution would be adding an extra drop down field say Type (Incident, Service Request) and hide this in business rules so that it will not be visible in the end user portal but visible in Feedback widget, set up workflow automation to change the ticket type to service request. once this is raised using Feedback widget. In this way at least they still have an option to raise service requests using Feedback widget. Not an ideal one. But still helps to an extent to different incidents and service requests raised via feedback widget.\u00a0<\/p>\t<\/div><\/content-quote><\/figure>
<\/figure>","url":"\/portal-knowledge-base-11377\/in-rebranding-freshservice-page-in-admin-when-i-go-into-preview-mode-and-use-searching-box-no-results-show-up-32088?postid=80059#post80059","creationDate":"2023-07-10T19:29:49+0000","relativeCreationDate":"28 days ago"},"isTopicUnread":true,"privateId":6338,"id":32088,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11377,"isIdeation":false,"url":"\/portal-knowledge-base-11377","title":"Portal\/Knowledge Base","description":"Portal\/Knowledge Base"},"url":"\/portal-knowledge-base-11377\/in-rebranding-freshservice-page-in-admin-when-i-go-into-preview-mode-and-use-searching-box-no-results-show-up-32088","title":"In 'Rebranding FreshService page' in Admin, when I go into 'Preview' mode and use 'Searching' box, no results show up","lastPost":{"id":80712,"author":{"id":12699,"url":"\/members\/suvashini-balashanmugam-12699","name":"suvashini.balashanmugam","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/0637aebe-366c-4109-bef1-934650962f8c.png","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":"
<\/figure>
Happy Supporting!
Suvashini\u00a0<\/p>","url":"\/portal-knowledge-base-11377\/in-rebranding-freshservice-page-in-admin-when-i-go-into-preview-mode-and-use-searching-box-no-results-show-up-32088?postid=80712#post80712","creationDate":"2023-07-25T09:29:48+0000","relativeCreationDate":"13 days ago"},"lastReply":{"id":80712,"author":{"id":12699,"url":"\/members\/suvashini-balashanmugam-12699","name":"suvashini.balashanmugam","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/0637aebe-366c-4109-bef1-934650962f8c.png","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":"<\/figure>
Happy Supporting!
Suvashini\u00a0<\/p>","url":"\/portal-knowledge-base-11377\/in-rebranding-freshservice-page-in-admin-when-i-go-into-preview-mode-and-use-searching-box-no-results-show-up-32088?postid=80712#post80712","creationDate":"2023-07-25T09:29:48+0000","relativeCreationDate":"13 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":80059,"author":{"id":37210,"url":"\/members\/edward-kim-37210","name":"edward.kim","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":1},"content":"<\/figure>
<\/figure>","url":"\/portal-knowledge-base-11377\/in-rebranding-freshservice-page-in-admin-when-i-go-into-preview-mode-and-use-searching-box-no-results-show-up-32088?postid=80059#post80059","creationDate":"2023-07-10T19:29:49+0000","relativeCreationDate":"28 days ago"},"numberOfViews":19,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"80712"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"f33679c1d7d33f246e53db9c7b4e9f04e2f8bb76","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Ask your admin to click on the Neo \/ Freshworks Switcher(icon)\u00a0 in the left bottom corner of the page.\u00a0
Then click on +add <\/strong>and give it a name you want ( it can be changed later and you can add your own domain name ), give that to the License manager at Freshworks and ask(buy) them to add x number of agents you need for it. Note <\/strong>If the\u00a0admin can\u2019t see the +add<\/strong> he\/she isn\u2019t\u00a0organization admin.
It will start as a trial for 21 days and you can use it. When Freshworks have added the licenses it will be a permanent.<\/p><\/figure>
Your organization\u00a0admin need to setup SSO if you use it for your account and user provisioning.<\/p>
\u00a0<\/p>","url":"\/portal-knowledge-base-11377\/different-support-portal-solutions-and-fields-is-possible-31122?postid=80672#post80672","creationDate":"2023-07-24T11:09:56+0000","relativeCreationDate":"14 days ago"},"lastReply":{"id":80672,"author":{"id":35521,"url":"\/members\/daniel-soederlund-35521","name":"Daniel S\u00f6derlund","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9d887816-aa69-45ef-9d3c-98feb637f3da.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":7},"content":"
Ask your admin to click on the Neo \/ Freshworks Switcher(icon)\u00a0 in the left bottom corner of the page.\u00a0
Then click on +add <\/strong>and give it a name you want ( it can be changed later and you can add your own domain name ), give that to the License manager at Freshworks and ask(buy) them to add x number of agents you need for it. Note <\/strong>If the\u00a0admin can\u2019t see the +add<\/strong> he\/she isn\u2019t\u00a0organization admin.
It will start as a trial for 21 days and you can use it. When Freshworks have added the licenses it will be a permanent.<\/p><\/figure>
Your organization\u00a0admin need to setup SSO if you use it for your account and user provisioning.<\/p>
\u00a0<\/p>","url":"\/portal-knowledge-base-11377\/different-support-portal-solutions-and-fields-is-possible-31122?postid=80672#post80672","creationDate":"2023-07-24T11:09:56+0000","relativeCreationDate":"14 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":7,"numberOfLikes":1,"relevantPost":{"id":78128,"author":{"id":43951,"url":"\/members\/janufo-43951","name":"JanUfo","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"<\/figure>
<\/figure>
<\/figure>
<\/figure>
word-break: break-all<\/code> or
word-wrap: break-word<\/code> to allow the URLs to wrap to the next line instead of overflowing horizontally.<\/p>","url":"\/portal-knowledge-base-11377\/urls-in-kb-articles-spill-outside-article-tiles-31271?postid=78613#post78613","creationDate":"2023-06-05T13:46:50+0000","relativeCreationDate":"2 months ago"},"lastReply":{"id":78613,"author":{"id":44354,"url":"\/members\/leonidasdevin-44354","name":"LeonidasDevin","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"
\/* hide \"Popular Articles\" from Home > Solutions page*\/
#solutions-category-list > li:nth-child(1)
{
\tdisplay: none;
}<\/code><\/pre><\/figure>
<\/figure>
<\/figure>
<\/figure>
<\/figure>
<\/figure>
<\/figure>
\/* hide \"Popular Articles\" from Home > Solutions page*\/
#solutions-category-list > li:nth-child(1)
{
\tdisplay: none;
}<\/code><\/pre><\/figure>
<\/figure>
<\/figure>
<\/figure>
\u00a0 display:none !important;
}
\u00a0<\/p>","url":"\/portal-knowledge-base-11377\/customise-menu-on-portal-to-remove-service-28680?postid=73214#post73214","creationDate":"2023-03-08T23:02:20+0000","relativeCreationDate":"4 months ago"},"isTopicUnread":true,"privateId":4586,"id":28680,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11377,"isIdeation":false,"url":"\/portal-knowledge-base-11377","title":"Portal\/Knowledge Base","description":"Portal\/Knowledge Base"},"url":"\/portal-knowledge-base-11377\/customise-menu-on-portal-to-remove-service-28680","title":"Customise menu on portal to remove service","lastPost":{"id":76718,"author":{"id":42026,"url":"\/members\/kse27-42026","name":"kse27","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
\u00a0 display:none !important;
}
\u00a0<\/p>","url":"\/portal-knowledge-base-11377\/customise-menu-on-portal-to-remove-service-28680?postid=73214#post73214","creationDate":"2023-03-08T23:02:20+0000","relativeCreationDate":"4 months ago"},"numberOfViews":158,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"76718"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"f33679c1d7d33f246e53db9c7b4e9f04e2f8bb76","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
<\/figure>
<\/figure>
<\/figure>
<\/figure>
<\/figure>
<\/figure>
But I get an error when I enter the URL for this portal. Whatever I fill in generates an error.
So what do I do wrong?<\/p>
Regards,
Eric<\/p>","url":"\/portal-knowledge-base-11377\/mulitple-portals-freshservice-28709?postid=73290#post73290","creationDate":"2023-03-10T12:09:08+0000","relativeCreationDate":"4 months ago"},"isTopicUnread":true,"privateId":4603,"id":28709,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11377,"isIdeation":false,"url":"\/portal-knowledge-base-11377","title":"Portal\/Knowledge Base","description":"Portal\/Knowledge Base"},"url":"\/portal-knowledge-base-11377\/mulitple-portals-freshservice-28709","title":"Mulitple portals FreshService","lastPost":{"id":73297,"author":{"id":41980,"url":"\/members\/ericroeland-41980","name":"EricRoeland","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":2},"content":"
Thank you all!<\/p>","url":"\/portal-knowledge-base-11377\/mulitple-portals-freshservice-28709?postid=73297#post73297","creationDate":"2023-03-10T12:52:09+0000","relativeCreationDate":"4 months ago"},"lastReply":{"id":73297,"author":{"id":41980,"url":"\/members\/ericroeland-41980","name":"EricRoeland","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":2},"content":"
Thank you all!<\/p>","url":"\/portal-knowledge-base-11377\/mulitple-portals-freshservice-28709?postid=73297#post73297","creationDate":"2023-03-10T12:52:09+0000","relativeCreationDate":"4 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":6,"numberOfLikes":1,"relevantPost":{"id":73290,"author":{"id":41980,"url":"\/members\/ericroeland-41980","name":"EricRoeland","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":2},"content":"
But I get an error when I enter the URL for this portal. Whatever I fill in generates an error.
So what do I do wrong?<\/p>
Regards,
Eric<\/p>","url":"\/portal-knowledge-base-11377\/mulitple-portals-freshservice-28709?postid=73290#post73290","creationDate":"2023-03-10T12:09:08+0000","relativeCreationDate":"4 months ago"},"numberOfViews":53,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"73297"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"f33679c1d7d33f246e53db9c7b4e9f04e2f8bb76","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Badge winners
Show all badges
Join the Community
美军陆军的迹象nity
Social Login
Login for Freshworks Employees
Login with LinkedIn
Scanning file for viruses.
This file cannot be downloaded
Functional","cookiepolicy.modal.level2":"Normal
Functional + analytics","cookiepolicy.modal.level3":"Complete
Functional + analytics + social media + embedded videos"}}}">