\u00a0<\/p>
Attention please!!\u00a0<\/span><\/span><\/strong><\/h3>\u00a0<\/p>
The time has finally arrived for us to take Freshworks Community 2.0 - LIVE <\/strong><\/em><\/span>!! Please note that the migration process will begin from Thursday, 20th July, 2023<\/strong>\u00a0and will run over the next few days.<\/span><\/p>While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories<\/u>. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our entire database. We will be moving over 10,000 articles and the migration will happen in phases, please bear with us as this may take a few weeks to complete.\u00a0<\/span><\/p>In the interim, we look forward to your feedback, suggestions, any pages that could be broken, please do alert us on this thread so we\u00a0can keep an eye out and amend immediately. We hope these changes bring in more structure, better spaces for discussion and elevate the experience for our members.<\/span><\/p>Next week, please keep a look out for the details of the new structure, how you can navigate it and start posting in the new specific topic areas.\u00a0<\/span><\/p>In case you missed the tea on Freshworks Community 2.0 is, please see the article below :<\/span><\/strong><\/p><\/oembed><\/p>\u00a0<\/p>
Lastly before I sign off, a few additional points:<\/span><\/p>\ud83d\udcdd\u00a0Your feedback is crucial to making this next phase a success. We will soon share a form <\/strong>here so we can hear from you. This will be directly\u00a0 \u00a0 \u00a0 \u00a0reviewed by our Senior Director of Customer Engagement @Colin Crowley<\/user-mention><\/span>\u00a0and I.\u00a0<\/span><\/p>\ud83c\udf08\u00a0We will also be introducing a fun AMA with me - Ask Aly Anything<\/strong> :)! Over the next quarter, I would like to hear directly from you on any concerns,\u00a0 questions on the next phase of growth and mainly just to get to know you better and hear from you! Stay tuned for those details.<\/span><\/p>\ud83d\udccc\u00a0\u200bPlease note that as we move to the new categories, the topics you used to \u2018Subscribe\u2019<\/strong> to will be lost. So please ensure to re-subscribe.<\/span><\/p>\ud83d\udea8If there are any pages that are broken, please alert @Kamakshi V<\/user-mention><\/span>\u00a0\u00a0or me and we will work to rectify as soon as possible.<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\u00a0<\/p>
Thanks for your patience and support as always.<\/span><\/p>\u00a0<\/p>
Best<\/p>
Ally<\/p>","id":32305,"featuredImage":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/7b6a7c39-0dc0-4c6e-80e9-8c999f8945d8_thumb.png","label":"Community News","replyCount":1,"views":98,"post":{"id":80461,"author":{"id":32014,"url":"\/members\/alyssia-correa-32014","name":"alyssia.correa","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ba3dbeb8-0226-46ab-8699-0d19aadada93.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":6},"content":"
Hello Freshworks Community,\u00a0<\/span><\/p>\u00a0<\/p>
Attention please!!\u00a0<\/span><\/span><\/strong><\/h3>\u00a0<\/p>
The time has finally arrived for us to take Freshworks Community 2.0 - LIVE <\/strong><\/em><\/span>!! Please note that the migration process will begin from Thursday, 20th July, 2023<\/strong>\u00a0and will run over the next few days.<\/span><\/p>While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories<\/u>. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our entire database. We will be moving over 10,000 articles and the migration will happen in phases, please bear with us as this may take a few weeks to complete.\u00a0<\/span><\/p>In the interim, we look forward to your feedback, suggestions, any pages that could be broken, please do alert us on this thread so we\u00a0can keep an eye out and amend immediately. We hope these changes bring in more structure, better spaces for discussion and elevate the experience for our members.<\/span><\/p>Next week, please keep a look out for the details of the new structure, how you can navigate it and start posting in the new specific topic areas.\u00a0<\/span><\/p>In case you missed the tea on Freshworks Community 2.0 is, please see the article below :<\/span><\/strong><\/p><\/oembed><\/p>\u00a0<\/p>
Lastly before I sign off, a few additional points:<\/span><\/p>\ud83d\udcdd\u00a0Your feedback is crucial to making this next phase a success. We will soon share a form <\/strong>here so we can hear from you. This will be directly\u00a0 \u00a0 \u00a0 \u00a0reviewed by our Senior Director of Customer Engagement @Colin Crowley<\/user-mention><\/span>\u00a0and I.\u00a0<\/span><\/p>\ud83c\udf08\u00a0We will also be introducing a fun AMA with me - Ask Aly Anything<\/strong> :)! Over the next quarter, I would like to hear directly from you on any concerns,\u00a0 questions on the next phase of growth and mainly just to get to know you better and hear from you! Stay tuned for those details.<\/span><\/p>\ud83d\udccc\u00a0\u200bPlease note that as we move to the new categories, the topics you used to \u2018Subscribe\u2019<\/strong> to will be lost. So please ensure to re-subscribe.<\/span><\/p>\ud83d\udea8If there are any pages that are broken, please alert @Kamakshi V<\/user-mention><\/span>\u00a0\u00a0or me and we will work to rectify as soon as possible.<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\u00a0<\/p>
Thanks for your patience and support as always.<\/span><\/p>\u00a0<\/p>
Best<\/p>
Ally<\/p>","url":"\/announcements-11308\/attention-please-maintenance-hours-for-freshworks-community-2-0-32305?postid=80461#post80461","creationDate":"2023-07-19T08:44:32+0000","relativeCreationDate":"2 days ago"},"contentType":"article","type":0,"likes":4,"hasCurrentUserLiked":false},"config":{"selectedTopic":{"url":"https:\/\/community.freshworks.com\/announcements-11308\/attention-please-maintenance-hours-for-freshworks-community-2-0-32305","title":"\ud83d\udea8 ATTENTION PLEASE!! \ud83d\udea8 Maintenance Hours for Freshworks Community 2.0 \u200b\u200b\u200b\u200b\u200b\u200b\u200b\ud83d\udd27","description":"
Hello Freshworks Community,\u00a0<\/span><\/p>\u00a0<\/p>
Attention please!!\u00a0<\/span><\/span><\/strong><\/h3>\u00a0<\/p>
The time has finally arrived for us to take Freshworks Community 2.0 - LIVE <\/strong><\/em><\/span>!! Please note that the migration process will begin from Thursday, 20th July, 2023<\/strong>\u00a0and will run over the next few days.<\/span><\/p>While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories<\/u>. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our entire database. We will be moving over 10,000 articles and the migration will happen in phases, please bear with us as this may take a few weeks to complete.\u00a0<\/span><\/p>In the interim, we look forward to your feedback, suggestions, any pages that could be broken, please do alert us on this thread so we\u00a0can keep an eye out and amend immediately. We hope these changes bring in more structure, better spaces for discussion and elevate the experience for our members.<\/span><\/p>Next week, please keep a look out for the details of the new structure, how you can navigate it and start posting in the new specific topic areas.\u00a0<\/span><\/p>In case you missed the tea on Freshworks Community 2.0 is, please see the article below :<\/span><\/strong><\/p><\/oembed><\/p>\u00a0<\/p>
Lastly before I sign off, a few additional points:<\/span><\/p>\ud83d\udcdd\u00a0Your feedback is crucial to making this next phase a success. We will soon share a form <\/strong>here so we can hear from you. This will be directly\u00a0 \u00a0 \u00a0 \u00a0reviewed by our Senior Director of Customer Engagement @Colin Crowley<\/user-mention><\/span>\u00a0and I.\u00a0<\/span><\/p>\ud83c\udf08\u00a0We will also be introducing a fun AMA with me - Ask Aly Anything<\/strong> :)! Over the next quarter, I would like to hear directly from you on any concerns,\u00a0 questions on the next phase of growth and mainly just to get to know you better and hear from you! Stay tuned for those details.<\/span><\/p>\ud83d\udccc\u00a0\u200bPlease note that as we move to the new categories, the topics you used to \u2018Subscribe\u2019<\/strong> to will be lost. So please ensure to re-subscribe.<\/span><\/p>\ud83d\udea8If there are any pages that are broken, please alert @Kamakshi V<\/user-mention><\/span>\u00a0\u00a0or me and we will work to rectify as soon as possible.<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\u00a0<\/p>
Thanks for your patience and support as always.<\/span><\/p>\u00a0<\/p>
Best<\/p>
Ally<\/p>","id":32305,"featuredImage":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/7b6a7c39-0dc0-4c6e-80e9-8c999f8945d8_thumb.png","label":"Community News","replyCount":1,"views":98,"post":{"id":80461,"author":{"id":32014,"url":"\/members\/alyssia-correa-32014","name":"alyssia.correa","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ba3dbeb8-0226-46ab-8699-0d19aadada93.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":6},"content":"
Hello Freshworks Community,\u00a0<\/span><\/p>\u00a0<\/p>
Attention please!!\u00a0<\/span><\/span><\/strong><\/h3>\u00a0<\/p>
The time has finally arrived for us to take Freshworks Community 2.0 - LIVE <\/strong><\/em><\/span>!! Please note that the migration process will begin from Thursday, 20th July, 2023<\/strong>\u00a0and will run over the next few days.<\/span><\/p>While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories<\/u>. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our entire database. We will be moving over 10,000 articles and the migration will happen in phases, please bear with us as this may take a few weeks to complete.\u00a0<\/span><\/p>In the interim, we look forward to your feedback, suggestions, any pages that could be broken, please do alert us on this thread so we\u00a0can keep an eye out and amend immediately. We hope these changes bring in more structure, better spaces for discussion and elevate the experience for our members.<\/span><\/p>Next week, please keep a look out for the details of the new structure, how you can navigate it and start posting in the new specific topic areas.\u00a0<\/span><\/p>In case you missed the tea on Freshworks Community 2.0 is, please see the article below :<\/span><\/strong><\/p><\/oembed><\/p>\u00a0<\/p>
Lastly before I sign off, a few additional points:<\/span><\/p>\ud83d\udcdd\u00a0Your feedback is crucial to making this next phase a success. We will soon share a form <\/strong>here so we can hear from you. This will be directly\u00a0 \u00a0 \u00a0 \u00a0reviewed by our Senior Director of Customer Engagement @Colin Crowley<\/user-mention><\/span>\u00a0and I.\u00a0<\/span><\/p>\ud83c\udf08\u00a0We will also be introducing a fun AMA with me - Ask Aly Anything<\/strong> :)! Over the next quarter, I would like to hear directly from you on any concerns,\u00a0 questions on the next phase of growth and mainly just to get to know you better and hear from you! Stay tuned for those details.<\/span><\/p>\ud83d\udccc\u00a0\u200bPlease note that as we move to the new categories, the topics you used to \u2018Subscribe\u2019<\/strong> to will be lost. So please ensure to re-subscribe.<\/span><\/p>\ud83d\udea8If there are any pages that are broken, please alert @Kamakshi V<\/user-mention><\/span>\u00a0\u00a0or me and we will work to rectify as soon as possible.<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\u00a0<\/p>
Thanks for your patience and support as always.<\/span><\/p>\u00a0<\/p>
Best<\/p>
Ally<\/p>","url":"\/announcements-11308\/attention-please-maintenance-hours-for-freshworks-community-2-0-32305?postid=80461#post80461","creationDate":"2023-07-19T08:44:32+0000","relativeCreationDate":"2 days ago"},"contentType":"article","type":0,"likes":4,"hasCurrentUserLiked":false}},"phrases":{"Forum":{"{n} year|{n} years":"{n} year|{n} years","{n} month|{n} months":"{n} month|{n} months","{n} day|{n} days":"{n} day|{n} days","{n} hour|{n} hours":"{n} hour|{n} hours","{n} minute|{n} minutes":"{n} minute|{n} minutes","just":"just now","{plural} ago":"{plural} ago"}}}">
How do I....?
Using Freshdesk
20 Topics
Is it possible to add a banner (or something as visible) to the Freshdesk dashboard to draw agents attention to certain things?\u00a0 Something like the current banner where Freshdesk informs us of upcoming outages\u00a0 - that kind of thing.<\/p>","url":"\/how-do-i-11344\/add-banner-to-dashboard-31366?postid=78751#post78751","creationDate":"2023-06-08T15:37:16+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":5901,"id":31366,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11344,"isIdeation":false,"url":"\/how-do-i-11344","title":"How do I....?","description":"Using Freshdesk"},"url":"\/how-do-i-11344\/add-banner-to-dashboard-31366","title":"Add banner to dashboard","lastPost":{"id":78821,"author":{"id":34679,"url":"\/members\/vinothkumar-manoharan-34679","name":"vinothkumar.manoharan","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/d53495d4-b334-4fc0-8970-77e0f3e24d4d.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":2},"content":"Hi @luskentyre<\/user-mention>\u00a0,<\/p>If you are on Pro or above plan, then you can make use of Announcement option.<\/p>
When a customers try to opne a tickect they receive this message
\"We are sorry. You have been restricted from accessing this helpdesk page\"<\/p>\u00a0<\/p>
Our url access is: rubika.freshdesk.com<\/p>
\u00a0<\/p>
\u00a0<\/p>
Can you help me please ?<\/p>
\u00a0<\/p>
BR.<\/p>
\u00a0<\/p>
![\"2020-10-12094852-403forbidden_50964.png\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/2020-10-12094852-403forbidden_50964.png\")
<\/p>","url":"\/how-do-i-11344\/we-are-sorry-you-have-been-restricted-from-accessing-this-helpdesk-page-30958?postid=77722#post77722","creationDate":"2023-05-15T13:18:08+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5676,"id":30958,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11344,"isIdeation":false,"url":"\/how-do-i-11344","title":"How do I....?","description":"Using Freshdesk"},"url":"\/how-do-i-11344\/we-are-sorry-you-have-been-restricted-from-accessing-this-helpdesk-page-30958","title":"We are sorry. You have been restricted from accessing this helpdesk page.","lastPost":{"id":78713,"author":{"id":41252,"url":"\/members\/zachscott-41252","name":"zachscott","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":"
did you put in a support ticket here?:\u00a0https:\/\/support.freshservice.com\/en\/support\/home<\/a><\/p>I have always received a timely response when submitting tickets there.<\/p>
\u00a0<\/p>","url":"\/how-do-i-11344\/we-are-sorry-you-have-been-restricted-from-accessing-this-helpdesk-page-30958?postid=78713#post78713","creationDate":"2023-06-07T15:31:50+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":78713,"author":{"id":41252,"url":"\/members\/zachscott-41252","name":"zachscott","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":"
I do not have a VAT number and so how can I pay to upgrade as it appears to be\u00a0mandatory<\/p>","url":"\/how-do-i-11344\/how-to-upgrade-with-vat-number-31337?postid=78692#post78692","creationDate":"2023-06-07T08:43:58+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":5886,"id":31337,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11344,"isIdeation":false,"url":"\/how-do-i-11344","title":"How do I....?","description":"Using Freshdesk"},"url":"\/how-do-i-11344\/how-to-upgrade-with-vat-number-31337","title":"How to upgrade with VAT Number","lastPost":{"id":78692,"author":{"id":44455,"url":"\/members\/cast-44455","name":"cast","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/a52d4bca-6ca4-4952-8fb5-bd0a976d6ef6.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"I do not have a VAT number and so how can I pay to upgrade as it appears to be\u00a0mandatory<\/p>","url":"\/how-do-i-11344\/how-to-upgrade-with-vat-number-31337?postid=78692#post78692","creationDate":"2023-06-07T08:43:58+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":78692,"author":{"id":44455,"url":"\/members\/cast-44455","name":"cast","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/a52d4bca-6ca4-4952-8fb5-bd0a976d6ef6.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
I do not have a VAT number and so how can I pay to upgrade as it appears to be\u00a0mandatory<\/p>","url":"\/how-do-i-11344\/how-to-upgrade-with-vat-number-31337?postid=78692#post78692","creationDate":"2023-06-07T08:43:58+0000","relativeCreationDate":"1 month ago"},"numberOfViews":12,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"78692"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"d31bef097da0cc32bae6ca95586f0c7aba4b093a","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Is it possible to have ALL of the solution articles in the help wiki show in the widget? - Like a Table of Contents?\u00a0 There are \u201csuggested topics\u201d currently, but how are those processed\/chosen to be shown?\u00a0 Is there a way for someone to see all topics and use the widget as the complete support solution instead of having to open up to a whole new web page?<\/p>","url":"\/how-do-i-11344\/widget-possible-to-show-all-solution-articles-31121?postid=78125#post78125","creationDate":"2023-05-23T13:03:18+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":5772,"id":31121,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11344,"isIdeation":false,"url":"\/how-do-i-11344","title":"How do I....?","description":"Using Freshdesk"},"url":"\/how-do-i-11344\/widget-possible-to-show-all-solution-articles-31121","title":"Widget - possible to show ALL solution articles?","lastPost":{"id":78630,"author":{"id":43888,"url":"\/members\/tdfrenzel-43888","name":"tdfrenzel","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/373a8327-0c54-4851-9801-9f933d68d9ed.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"Anyone anyone?\u00a0 Bueller Bueller?<\/p>","url":"\/how-do-i-11344\/widget-possible-to-show-all-solution-articles-31121?postid=78630#post78630","creationDate":"2023-06-05T20:45:40+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":78630,"author":{"id":43888,"url":"\/members\/tdfrenzel-43888","name":"tdfrenzel","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/373a8327-0c54-4851-9801-9f933d68d9ed.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
Anyone anyone?\u00a0 Bueller Bueller?<\/p>","url":"\/how-do-i-11344\/widget-possible-to-show-all-solution-articles-31121?postid=78630#post78630","creationDate":"2023-06-05T20:45:40+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":1,"relevantPost":{"id":78125,"author":{"id":43888,"url":"\/members\/tdfrenzel-43888","name":"tdfrenzel","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/373a8327-0c54-4851-9801-9f933d68d9ed.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
Is it possible to have ALL of the solution articles in the help wiki show in the widget? - Like a Table of Contents?\u00a0 There are \u201csuggested topics\u201d currently, but how are those processed\/chosen to be shown?\u00a0 Is there a way for someone to see all topics and use the widget as the complete support solution instead of having to open up to a whole new web page?<\/p>","url":"\/how-do-i-11344\/widget-possible-to-show-all-solution-articles-31121?postid=78125#post78125","creationDate":"2023-05-23T13:03:18+0000","relativeCreationDate":"1 month ago"},"numberOfViews":22,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"78630"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"d31bef097da0cc32bae6ca95586f0c7aba4b093a","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Hello,
Please can anyone tell me exactly if this application \u201cGDPR assistant\u201d\u00a0\/\/m.teammarx.com\/apps\/freshdesk\/gdpr_assistant\/<\/a>
can delete a contact\u2019s informations (email, phone, name, \u2026.) without deleting the ticket properties that have been created by this contact, and change them to \u201cticket created by anonymous\u201d or something like that ?
Thanks,<\/p>","url":"\/how-do-i-11344\/gdpr-assistant-31257?postid=78492#post78492","creationDate":"2023-06-01T12:05:40+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":5848,"id":31257,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11344,"isIdeation":false,"url":"\/how-do-i-11344","title":"How do I....?","description":"Using Freshdesk"},"url":"\/how-do-i-11344\/gdpr-assistant-31257","title":"GDPR assistant","lastPost":{"id":78560,"author":{"id":11952,"url":"\/members\/aravind-sundararajan-11952","name":"aravind.sundararajan","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9f31714f-72a8-4e37-ac9a-948d01189604.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":4},"content":"Hello @yasserB<\/user-mention>\u00a0We're thrilled to have you join the Freshworks Community. The purpose of the GDPR assistant is to eliminate any customer data from Freshdesk. Consequently, the associated tickets related to those customers will also be completely removed.
In case you wish to preserve the ticket data while only deleting the customer information, you have the option to create a dummy contact. Afterward, you can update the tickets by assigning the dummy contact as the requester before proceeding with the GDPR deletion.<\/p>","url":"\/how-do-i-11344\/gdpr-assistant-31257?postid=78560#post78560","creationDate":"2023-06-02T15:38:59+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":78560,"author":{"id":11952,"url":"\/members\/aravind-sundararajan-11952","name":"aravind.sundararajan","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9f31714f-72a8-4e37-ac9a-948d01189604.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":4},"content":"Hello @yasserB<\/user-mention>\u00a0We're thrilled to have you join the Freshworks Community. The purpose of the GDPR assistant is to eliminate any customer data from Freshdesk. Consequently, the associated tickets related to those customers will also be completely removed.
In case you wish to preserve the ticket data while only deleting the customer information, you have the option to create a dummy contact. Afterward, you can update the tickets by assigning the dummy contact as the requester before proceeding with the GDPR deletion.<\/p>","url":"\/how-do-i-11344\/gdpr-assistant-31257?postid=78560#post78560","creationDate":"2023-06-02T15:38:59+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":1,"relevantPost":{"id":78492,"author":{"id":44242,"url":"\/members\/yasserb-44242","name":"yasserB","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
Hi! I am developing an app for FreshDesk. The application makes requests to a 3rd party service and it works without any problems when I run it locally (fdk run). I uploaded the app to the Freshworks Developer Portal for testing and requests don't work for me in uploaded version. I checked with pipedream.com \u2013 no request was sent. Request logs are not displayed either.
Request code:
1.\u00a0https:\/\/i.imgur.com\/dxeE0PK.png<\/a>
2.\u00a0https:\/\/i.imgur.com\/zCbq1aT.png<\/a>
3.\u00a0https:\/\/i.imgur.com\/mH0qOQf.png<\/a><\/p>I am using the latest version of fdk and platform.<\/p>
manifest.json:\u00a0https:\/\/i.imgur.com\/3SEloDI.png<\/a>
I re-read the documentation several times and I can not understand what is the reason :(
I will be grateful for any help!<\/p>","url":"\/how-do-i-11344\/requests-to-third-party-service-not-working-in-freshdesk-custom-app-31044?postid=77929#post77929","creationDate":"2023-05-18T19:31:00+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5723,"id":31044,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11344,"isIdeation":false,"url":"\/how-do-i-11344","title":"How do I....?","description":"Using Freshdesk"},"url":"\/how-do-i-11344\/requests-to-third-party-service-not-working-in-freshdesk-custom-app-31044","title":"Requests to third party service not working in FreshDesk Custom App","lastPost":{"id":78212,"author":{"id":43831,"url":"\/members\/andrewgolchenko-43831","name":"AndrewGolchenko","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/5285d097-7753-424b-98cb-101e7aa6d472.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"The solution was taken from this post: https:\/\/community.freshworks.dev\/t\/custom-app-not-loading-at-all\/7758
When creating a custom config for webpack,\u00a0\"emitOnErrors: true\" needs to be added https:\/\/prnt.sc\/xWwtjFmxWrq6<\/p>","url":"\/how-do-i-11344\/requests-to-third-party-service-not-working-in-freshdesk-custom-app-31044?postid=78212#post78212","creationDate":"2023-05-25T10:19:06+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":78212,"author":{"id":43831,"url":"\/members\/andrewgolchenko-43831","name":"AndrewGolchenko","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/5285d097-7753-424b-98cb-101e7aa6d472.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
The solution was taken from this post: https:\/\/community.freshworks.dev\/t\/custom-app-not-loading-at-all\/7758
When creating a custom config for webpack,\u00a0\"emitOnErrors: true\" needs to be added https:\/\/prnt.sc\/xWwtjFmxWrq6<\/p>","url":"\/how-do-i-11344\/requests-to-third-party-service-not-working-in-freshdesk-custom-app-31044?postid=78212#post78212","creationDate":"2023-05-25T10:19:06+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":77929,"author":{"id":43831,"url":"\/members\/andrewgolchenko-43831","name":"AndrewGolchenko","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/5285d097-7753-424b-98cb-101e7aa6d472.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
Hi! I am developing an app for FreshDesk. The application makes requests to a 3rd party service and it works without any problems when I run it locally (fdk run). I uploaded the app to the Freshworks Developer Portal for testing and requests don't work for me in uploaded version. I checked with pipedream.com \u2013 no request was sent. Request logs are not displayed either.
Request code:
1.\u00a0https:\/\/i.imgur.com\/dxeE0PK.png<\/a>
2.\u00a0https:\/\/i.imgur.com\/zCbq1aT.png<\/a>
3.\u00a0https:\/\/i.imgur.com\/mH0qOQf.png<\/a><\/p>I am using the latest version of fdk and platform.<\/p>
Hello!<\/p>\u00a0<\/p>
I\u2019m having a bear of a time trying to find a way to add simple plain text to a portion of our helpdesk. When the requestor selects various request types, specific fields are needed for each type. For some (like the one pictured) I need to tell the user something specific\u00a0such as what permissions are needed or equipment they are requesting. The only way I\u2019ve found is to change the display name on something like the text box but then there is a box that they can incorrectly put things in.<\/p>
\u00a0<\/p>
Ideally, I would like to remove the check boxes altogether and just tell them to put it in the description box the the text section.<\/p>
\u00a0<\/p>
I\u2019ve done a fair bit of researching and have found a few articles by others with some potential answers, but none of them have worked for me. Am I just missing the option to add ONLY static text?<\/p>
\u00a0<\/p>
Thanks!<\/p>
\u00a0<\/p>![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/0f13798d-dc7a-49d8-a532-25998c27cd81.png\")
<\/figure>\u00a0<\/p>![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/ad3e0766-6965-4ddf-a3d9-45270c335227.png\")
<\/figure>\u00a0<\/p>","url":"\/how-do-i-11344\/how-can-i-add-plain-text-to-a-dynamic-request-type-31025?postid=77873#post77873","creationDate":"2023-05-17T18:44:55+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5712,"id":31025,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11344,"isIdeation":false,"url":"\/how-do-i-11344","title":"How do I....?","description":"Using Freshdesk"},"url":"\/how-do-i-11344\/how-can-i-add-plain-text-to-a-dynamic-request-type-31025","title":"How can I add plain text to a dynamic request type?","lastPost":{"id":78131,"author":{"id":40016,"url":"\/members\/secrecy7919-40016","name":"Secrecy7919","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":"
Thanks for the reply!<\/p>
\u00a0<\/p>
Unfortunately, that puts the text up at the top of the page. I am looking to have the text appear once the user selects the New Equipment...<\/strong>\u00a0Request type under the Check Equipment Below\u2026\u00a0<\/strong>text box. Like this:<\/p>\u00a0<\/p>![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/299b0958-1394-47a1-a40a-6d07f0d4bc37.png\")
<\/figure>![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f08281d3-13bf-4730-8dc3-54ee60455feb.png\")
<\/figure>Is that possible? I was also following this article, however, I was never able to get anything to show even after changing the fields to my values.<\/p>
<\/oembed><\/p>\u00a0<\/p>
I also wonder, why it\u2019s not possible to add a static text section, like the dropdowns or text boxes, from in the Ticket Fields section?<\/strong><\/p>\u00a0<\/p>
Thanks for your help!<\/p>","url":"\/how-do-i-11344\/how-can-i-add-plain-text-to-a-dynamic-request-type-31025?postid=78131#post78131","creationDate":"2023-05-23T14:10:09+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":78131,"author":{"id":40016,"url":"\/members\/secrecy7919-40016","name":"Secrecy7919","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":"
Thanks for the reply!<\/p>
\u00a0<\/p>
Unfortunately, that puts the text up at the top of the page. I am looking to have the text appear once the user selects the New Equipment...<\/strong>\u00a0Request type under the Check Equipment Below\u2026\u00a0<\/strong>text box. Like this:<\/p>\u00a0<\/p><\/figure><\/figure>Is that possible? I was also following this article, however, I was never able to get anything to show even after changing the fields to my values.<\/p>
<\/oembed><\/p>\u00a0<\/p>
I also wonder, why it\u2019s not possible to add a static text section, like the dropdowns or text boxes, from in the Ticket Fields section?<\/strong><\/p>\u00a0<\/p>
Thanks for your help!<\/p>","url":"\/how-do-i-11344\/how-can-i-add-plain-text-to-a-dynamic-request-type-31025?postid=78131#post78131","creationDate":"2023-05-23T14:10:09+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":4,"numberOfLikes":0,"relevantPost":{"id":77873,"author":{"id":40016,"url":"\/members\/secrecy7919-40016","name":"Secrecy7919","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":"
Hello!<\/p>
\u00a0<\/p>
I\u2019m having a bear of a time trying to find a way to add simple plain text to a portion of our helpdesk. When the requestor selects various request types, specific fields are needed for each type. For some (like the one pictured) I need to tell the user something specific\u00a0such as what permissions are needed or equipment they are requesting. The only way I\u2019ve found is to change the display name on something like the text box but then there is a box that they can incorrectly put things in.<\/p>
\u00a0<\/p>
Ideally, I would like to remove the check boxes altogether and just tell them to put it in the description box the the text section.<\/p>
\u00a0<\/p>
I\u2019ve done a fair bit of researching and have found a few articles by others with some potential answers, but none of them have worked for me. Am I just missing the option to add ONLY static text?<\/p>
\u00a0<\/p>
Thanks!<\/p>
\u00a0<\/p><\/figure>\u00a0<\/p><\/figure>\u00a0<\/p>","url":"\/how-do-i-11344\/how-can-i-add-plain-text-to-a-dynamic-request-type-31025?postid=77873#post77873","creationDate":"2023-05-17T18:44:55+0000","relativeCreationDate":"2 months ago"},"numberOfViews":32,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"78131"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"d31bef097da0cc32bae6ca95586f0c7aba4b093a","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Hi, could someone help me to disable article voting\u00a0\"Did you find it helpful? Yes No\"
I\u2019ve tried the following instructions on our current Theme on Portal customization, but it didn\u2019t work. We use\u00a0Garden Plan.<\/p>![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c646fbca-fa7d-47c7-86e9-dd675a4317e2.png\")
<\/figure>\u00a0<\/p>","url":"\/how-do-i-11344\/how-to-disable-article-voting-did-you-find-it-helpful-yes-no-30914?postid=77635#post77635","creationDate":"2023-05-12T16:20:09+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5644,"id":30914,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11344,"isIdeation":false,"url":"\/how-do-i-11344","title":"How do I....?","description":"Using Freshdesk"},"url":"\/how-do-i-11344\/how-to-disable-article-voting-did-you-find-it-helpful-yes-no-30914","title":"How to disable article voting \"Did you find it helpful? Yes No\"","lastPost":{"id":77938,"author":{"id":15215,"url":"\/members\/sreejith-subbaraman-15215","name":"sreejith.subbaraman","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"
@depaola<\/user-mention><\/p>Since you are on the Garden plan you wont have the\u00a0Portal Customization feature, such as, Layout\/Head and Article View.<\/p>
\u00a0<\/p>
Please use the below in the CSS to hide the article feedback:
.row.align-items-center.justify-content-center.fw-feedback-wrapper {
\u00a0 display: none;
}<\/p>
\u00a0<\/p>
Sreejith | CX Solution Expert | Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - \/\/m.teammarx.com\/professional-services\/ to know more & get started.<\/p>","url":"\/how-do-i-11344\/how-to-disable-article-voting-did-you-find-it-helpful-yes-no-30914?postid=77938#post77938","creationDate":"2023-05-18T21:52:04+0000","relativeCreationDate":"2 months ago"},"lastReply":{"id":77938,"author":{"id":15215,"url":"\/members\/sreejith-subbaraman-15215","name":"sreejith.subbaraman","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"
@depaola<\/user-mention><\/p>Since you are on the Garden plan you wont have the\u00a0Portal Customization feature, such as, Layout\/Head and Article View.<\/p>
\u00a0<\/p>
Please use the below in the CSS to hide the article feedback:
.row.align-items-center.justify-content-center.fw-feedback-wrapper {
\u00a0 display: none;
}<\/p>
\u00a0<\/p>
Sreejith | CX Solution Expert | Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - \/\/m.teammarx.com\/professional-services\/ to know more & get started.<\/p>","url":"\/how-do-i-11344\/how-to-disable-article-voting-did-you-find-it-helpful-yes-no-30914?postid=77938#post77938","creationDate":"2023-05-18T21:52:04+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":4,"numberOfLikes":0,"relevantPost":{"id":77635,"author":{"id":43071,"url":"\/members\/depaola-43071","name":"depaola","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
Hi, could someone help me to disable article voting\u00a0\"Did you find it helpful? Yes No\"
I\u2019ve tried the following instructions on our current Theme on Portal customization, but it didn\u2019t work. We use\u00a0Garden Plan.<\/p><\/figure>\u00a0<\/p>","url":"\/how-do-i-11344\/how-to-disable-article-voting-did-you-find-it-helpful-yes-no-30914?postid=77635#post77635","creationDate":"2023-05-12T16:20:09+0000","relativeCreationDate":"2 months ago"},"numberOfViews":50,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"77938"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"d31bef097da0cc32bae6ca95586f0c7aba4b093a","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
We\u2019d like to know if there\u2019s a way to know if a customer hasn\u2019t created a single ticket in the last 7 days.\u00a0
I\u2019m pretty sure this can be done with reports but I\u2019d like to know if there\u2019s another option :-)
Thanks!<\/p>","url":"\/how-do-i-11344\/how-to-know-if-a-customer-isn-t-creating-tickets-31027?postid=77876#post77876","creationDate":"2023-05-17T19:06:29+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5713,"id":31027,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11344,"isIdeation":false,"url":"\/how-do-i-11344","title":"How do I....?","description":"Using Freshdesk"},"url":"\/how-do-i-11344\/how-to-know-if-a-customer-isn-t-creating-tickets-31027","title":"How to know if a customer isn't creating tickets?","lastPost":{"id":77932,"author":{"id":15215,"url":"\/members\/sreejith-subbaraman-15215","name":"sreejith.subbaraman","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"Hi Manuel,\u00a0<\/p>
Please trigger ticket export for last 7 days and an export the entire list of contacts.
Comparing these would give insights about who all haven\u2019t created tickets in the last 7 days.
\u00a0<\/p>","url":"\/how-do-i-11344\/how-to-know-if-a-customer-isn-t-creating-tickets-31027?postid=77932#post77932","creationDate":"2023-05-18T19:54:07+0000","relativeCreationDate":"2 months ago"},"lastReply":{"id":77932,"author":{"id":15215,"url":"\/members\/sreejith-subbaraman-15215","name":"sreejith.subbaraman","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"
Hi Manuel,\u00a0<\/p>
Please trigger ticket export for last 7 days and an export the entire list of contacts.
Comparing these would give insights about who all haven\u2019t created tickets in the last 7 days.
\u00a0<\/p>","url":"\/how-do-i-11344\/how-to-know-if-a-customer-isn-t-creating-tickets-31027?postid=77932#post77932","creationDate":"2023-05-18T19:54:07+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":77876,"author":{"id":42110,"url":"\/members\/manuel-ops-42110","name":"Manuel Ops","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/53962872-98c4-4fe8-8d5a-cdf394814635.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
We have several customer who we help and the more tickets they create, the more help they get meaning that is it worth the invesment that they made hiring us.\u00a0
We\u2019d like to know if there\u2019s a way to know if a customer hasn\u2019t created a single ticket in the last 7 days.\u00a0
I\u2019m pretty sure this can be done with reports but I\u2019d like to know if there\u2019s another option :-)
Thanks!<\/p>","url":"\/how-do-i-11344\/how-to-know-if-a-customer-isn-t-creating-tickets-31027?postid=77876#post77876","creationDate":"2023-05-17T19:06:29+0000","relativeCreationDate":"2 months ago"},"numberOfViews":14,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"77932"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"d31bef097da0cc32bae6ca95586f0c7aba4b093a","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Hello,<\/p>I can't install Kaban Board but it is not present on the left side. I don't understand... I don't have the logo on the left side \u00a0<\/p>![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/d317a727-c1e9-44a0-b951-441d919ab178.png\")
<\/figure>Thank you for your help<\/p>","url":"\/how-do-i-11344\/install-kaban-board-30992?postid=77800#post77800","creationDate":"2023-05-16T22:15:25+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5693,"id":30992,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11344,"isIdeation":false,"url":"\/how-do-i-11344","title":"How do I....?","description":"Using Freshdesk"},"url":"\/how-do-i-11344\/install-kaban-board-30992","title":"Install Kaban Board","lastPost":{"id":77800,"author":{"id":43742,"url":"\/members\/oz246-43742","name":"Oz246","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/598e43d4-ae3b-49c5-b233-9d9132654caf.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
Hello,<\/p>
I can't install Kaban Board but it is not present on the left side. I don't understand... I don't have the logo on the left side \u00a0<\/p><\/figure>Thank you for your help<\/p>","url":"\/how-do-i-11344\/install-kaban-board-30992?postid=77800#post77800","creationDate":"2023-05-16T22:15:25+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":77800,"author":{"id":43742,"url":"\/members\/oz246-43742","name":"Oz246","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/598e43d4-ae3b-49c5-b233-9d9132654caf.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
Hello,<\/p>
I can't install Kaban Board but it is not present on the left side. I don't understand... I don't have the logo on the left side \u00a0<\/p><\/figure>Thank you for your help<\/p>","url":"\/how-do-i-11344\/install-kaban-board-30992?postid=77800#post77800","creationDate":"2023-05-16T22:15:25+0000","relativeCreationDate":"2 months ago"},"numberOfViews":17,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"77800"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"d31bef097da0cc32bae6ca95586f0c7aba4b093a","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Hi Freshworks Team,<\/p>I have a trial account to try uploading on the Freshdesk marketplace, when I haven't finished repairing the application, the trial period has expired, and I forgot which domain to use.<\/p>
Currently, I have an application that has been published on the marketplace and I want to change the name of the application name to the name I created before, can I use it, and how do I do it?<\/p>
\u00a0<\/p>
Thank you<\/p>
\u00a0<\/p>","url":"\/how-do-i-11344\/rename-an-existing-application-30720?postid=77202#post77202","creationDate":"2023-05-03T09:23:39+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5553,"id":30720,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11344,"isIdeation":false,"url":"\/how-do-i-11344","title":"How do I....?","description":"Using Freshdesk"},"url":"\/how-do-i-11344\/rename-an-existing-application-30720","title":"Rename an existing application","lastPost":{"id":77202,"author":{"id":43109,"url":"\/members\/wulan-43109","name":"Wulan","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/67dde372-1391-40e7-8661-5b1f1928cfd6.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
Hi Freshworks Team,<\/p>
I have a trial account to try uploading on the Freshdesk marketplace, when I haven't finished repairing the application, the trial period has expired, and I forgot which domain to use.<\/p>
Currently, I have an application that has been published on the marketplace and I want to change the name of the application name to the name I created before, can I use it, and how do I do it?<\/p>
\u00a0<\/p>
Thank you<\/p>
\u00a0<\/p>","url":"\/how-do-i-11344\/rename-an-existing-application-30720?postid=77202#post77202","creationDate":"2023-05-03T09:23:39+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":77202,"author":{"id":43109,"url":"\/members\/wulan-43109","name":"Wulan","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/67dde372-1391-40e7-8661-5b1f1928cfd6.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
Hi Freshworks Team,<\/p>
I have a trial account to try uploading on the Freshdesk marketplace, when I haven't finished repairing the application, the trial period has expired, and I forgot which domain to use.<\/p>
Currently, I have an application that has been published on the marketplace and I want to change the name of the application name to the name I created before, can I use it, and how do I do it?<\/p>
\u00a0<\/p>
Thank you<\/p>
\u00a0<\/p>","url":"\/how-do-i-11344\/rename-an-existing-application-30720?postid=77202#post77202","creationDate":"2023-05-03T09:23:39+0000","relativeCreationDate":"2 months ago"},"numberOfViews":3,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"77202"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"d31bef097da0cc32bae6ca95586f0c7aba4b093a","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Hello- we have a dropdown for our different ticket forms. Is it possible to make it larger so that all the options are visible when the customer selects it?\u00a0<\/p>Thank you!<\/p>","url":"\/how-do-i-11344\/make-a-dropdown-menu-larger-30599?postid=76919#post76919","creationDate":"2023-04-25T21:50:25+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5500,"id":30599,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11344,"isIdeation":false,"url":"\/how-do-i-11344","title":"How do I....?","description":"Using Freshdesk"},"url":"\/how-do-i-11344\/make-a-dropdown-menu-larger-30599","title":"Make a dropdown menu larger","lastPost":{"id":76966,"author":{"id":43080,"url":"\/members\/helen-dobbins-43080","name":"Helen_Dobbins","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"
Hello,<\/p>
Yes, it is possible to make the dropdown larger so that all the options are visible when the customer selects it. This can be achieved by modifying the CSS (Cascading Style Sheets) for the dropdown element. Here's an example of how you can achieve this:<\/p>
- \t
First, locate the CSS file associated with your ticket forms. This file is typically named \"styles.css\" or something similar.<\/p>\t<\/li>\t
- \t
Next, find the CSS class or ID associated with the dropdown element. This can usually be found in the HTML file of your ticket form. Look for an element with a \"select\" tag and take note of its class or ID. It may look like this:<\/p>\t<\/li><\/ol>
<select class=\"ticket-dropdown\" name=\"ticket-type\">
\u00a0 ...
<\/select>
\u00a0<\/p><\/blockquote>
\u00a0<\/p>
In this example, the class is \"ticket-dropdown\".<\/p>
- Now, open the CSS file and search for the class or ID you identified in the previous step. If it doesn't exist, you can create a new CSS rule for it. To display all the options in the dropdown when selected, you can modify the \"size\" property. Add or update the following rule in your CSS file:<\/li><\/ol>
.ticket-dropdown {
\u00a0 size: [number_of_options];
}
\u00a0<\/p><\/blockquote>
\u00a0<\/p>
Replace [number_of_options]<\/code> with the total number of options in the dropdown list. For example, if you have 5 options, the rule would look like this:<\/p>.ticket-dropdown {
\u00a0 size: 5;
}
\u00a0<\/p><\/blockquote>
\u00a0<\/p>
- Save the CSS file and refresh your ticket form page. The dropdown should now display all the options when selected.<\/li><\/ol>
Please note that showing all options may not be the best user experience for larger dropdown lists, as it may take up a lot of screen space. You can consider increasing the size to show more options, but not necessarily all of them, to balance usability and aesthetics.<\/p>
I hope this helps! Let me know if you have any questions or need further assistance.<\/p>
\u00a0<\/p>
\u00a0<\/pre>","url":"\/how-do-i-11344\/make-a-dropdown-menu-larger-30599?postid=76966#post76966","creationDate":"2023-04-26T16:56:29+0000","relativeCreationDate":"2 months ago"},"lastReply":{"id":76966,"author":{"id":43080,"url":"\/members\/helen-dobbins-43080","name":"Helen_Dobbins","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"Hello,<\/p>
Yes, it is possible to make the dropdown larger so that all the options are visible when the customer selects it. This can be achieved by modifying the CSS (Cascading Style Sheets) for the dropdown element. Here's an example of how you can achieve this:<\/p>
- \t
First, locate the CSS file associated with your ticket forms. This file is typically named \"styles.css\" or something similar.<\/p>\t<\/li>\t
- \t
Next, find the CSS class or ID associated with the dropdown element. This can usually be found in the HTML file of your ticket form. Look for an element with a \"select\" tag and take note of its class or ID. It may look like this:<\/p>\t<\/li><\/ol>
<select class=\"ticket-dropdown\" name=\"ticket-type\">
\u00a0 ...
<\/select>
\u00a0<\/p><\/blockquote>
\u00a0<\/p>
In this example, the class is \"ticket-dropdown\".<\/p>
- Now, open the CSS file and search for the class or ID you identified in the previous step. If it doesn't exist, you can create a new CSS rule for it. To display all the options in the dropdown when selected, you can modify the \"size\" property. Add or update the following rule in your CSS file:<\/li><\/ol>
.ticket-dropdown {
\u00a0 size: [number_of_options];
}
\u00a0<\/p><\/blockquote>
\u00a0<\/p>
Replace [number_of_options]<\/code> with the total number of options in the dropdown list. For example, if you have 5 options, the rule would look like this:<\/p>.ticket-dropdown {
\u00a0 size: 5;
}
\u00a0<\/p><\/blockquote>
\u00a0<\/p>
- Save the CSS file and refresh your ticket form page. The dropdown should now display all the options when selected.<\/li><\/ol>
Please note that showing all options may not be the best user experience for larger dropdown lists, as it may take up a lot of screen space. You can consider increasing the size to show more options, but not necessarily all of them, to balance usability and aesthetics.<\/p>
I hope this helps! Let me know if you have any questions or need further assistance.<\/p>
\u00a0<\/p>
\u00a0<\/pre>","url":"\/how-do-i-11344\/make-a-dropdown-menu-larger-30599?postid=76966#post76966","creationDate":"2023-04-26T16:56:29+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":76919,"author":{"id":42436,"url":"\/members\/brownae-42436","name":"brownae","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":"Hello- we have a dropdown for our different ticket forms. Is it possible to make it larger so that all the options are visible when the customer selects it?\u00a0<\/p>
Thank you!<\/p>","url":"\/how-do-i-11344\/make-a-dropdown-menu-larger-30599?postid=76919#post76919","creationDate":"2023-04-25T21:50:25+0000","relativeCreationDate":"2 months ago"},"numberOfViews":21,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"76966"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"d31bef097da0cc32bae6ca95586f0c7aba4b093a","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
We have a few agents with a new phone, they need to add Freshdesk to their OTP-generator app. They log in after I sent them a recovery code, but where do they find the QR code to sync the app?<\/p>","url":"\/how-do-i-11344\/how-can-a-user-get-another-qr-code-after-entering-their-recovery-code-30481?postid=76608#post76608","creationDate":"2023-04-15T11:25:38+0000","relativeCreationDate":"3 months ago"},"isTopicUnread":true,"privateId":5426,"id":30481,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11344,"isIdeation":false,"url":"\/how-do-i-11344","title":"How do I....?","description":"Using Freshdesk"},"url":"\/how-do-i-11344\/how-can-a-user-get-another-qr-code-after-entering-their-recovery-code-30481","title":"How can a user get another QR-Code after entering their recovery code?","lastPost":{"id":76735,"author":{"id":40819,"url":"\/members\/amelia4321786-40819","name":"Amelia4321786","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"\tWe have a few agents with a new phone, they need to add Freshdesk to their OTP-generator app. They log in after I sent them a recovery code Read more<\/a>, but where do they find the QR code to sync the app?<\/p>\t<\/div><\/content-quote>\u00a0<\/p>","url":"\/how-do-i-11344\/how-can-a-user-get-another-qr-code-after-entering-their-recovery-code-30481?postid=76735#post76735","creationDate":"2023-04-19T04:57:19+0000","relativeCreationDate":"3 months ago"},"lastReply":{"id":76735,"author":{"id":40819,"url":"\/members\/amelia4321786-40819","name":"Amelia4321786","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"\t
The question I provided is a potential question that could be asked on the sub forum \"Freshdesk\" within the Freshworks community. It is asking for advice on how to best optimize ticket management in Freshdesk, which is a customer service software. The question is aimed at getting insights on the most effective ways to handle customer inquiries, issues, and requests through Freshdesk.<\/p>By asking this question, community members who have experience with Freshdesk can share their tips and tricks for managing tickets efficiently and effectively. This can be beneficial for anyone who is new to using Freshdesk or looking to improve their current ticket management process.
\u00a0<\/p>","url":"\/how-do-i-11344\/what-are-the-best-practices-for-optimizing-ticket-management-in-freshdesk-and-how-can-they-be-implemented-effectively-30451?postid=76518#post76518","creationDate":"2023-04-13T10:15:19+0000","relativeCreationDate":"3 months ago"},"isTopicUnread":true,"privateId":5418,"id":30451,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11344,"isIdeation":false,"url":"\/how-do-i-11344","title":"How do I....?","description":"Using Freshdesk"},"url":"\/how-do-i-11344\/what-are-the-best-practices-for-optimizing-ticket-management-in-freshdesk-and-how-can-they-be-implemented-effectively-30451","title":"What are the best practices for optimizing ticket management in Freshdesk and how can they be implemented effectively?","lastPost":{"id":76523,"author":{"id":40360,"url":"\/members\/stellarhomes-40360","name":"stellarhomes","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/173608bc-b5ce-4fb5-a3bf-d761356193e3.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"
Help desk reporting is the process of condensing and presenting customer support data in an easy-to-understand manner using tables, charts, and graphs. Key support metrics are summarized in help desk reports as actionable insights that can guide and optimize future support strategies.\u00a0<\/p>
With in-depth help desk reports, support teams can get a deeper understanding of both past and current ticket data and metrics.<\/p>","url":"\/how-do-i-11344\/what-are-the-best-practices-for-optimizing-ticket-management-in-freshdesk-and-how-can-they-be-implemented-effectively-30451?postid=76523#post76523","creationDate":"2023-04-13T10:44:56+0000","relativeCreationDate":"3 months ago"},"lastReply":{"id":76523,"author":{"id":40360,"url":"\/members\/stellarhomes-40360","name":"stellarhomes","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/173608bc-b5ce-4fb5-a3bf-d761356193e3.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"
Help desk reporting is the process of condensing and presenting customer support data in an easy-to-understand manner using tables, charts, and graphs. Key support metrics are summarized in help desk reports as actionable insights that can guide and optimize future support strategies.\u00a0<\/p>
With in-depth help desk reports, support teams can get a deeper understanding of both past and current ticket data and metrics.<\/p>","url":"\/how-do-i-11344\/what-are-the-best-practices-for-optimizing-ticket-management-in-freshdesk-and-how-can-they-be-implemented-effectively-30451?postid=76523#post76523","creationDate":"2023-04-13T10:44:56+0000","relativeCreationDate":"3 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":76518,"author":{"id":42956,"url":"\/members\/aiedwards155-42956","name":"Aiedwards155","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/db67ced1-db43-43c3-9336-d53cb6ac34fa.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
The question I provided is a potential question that could be asked on the sub forum \"Freshdesk\" within the Freshworks community. It is asking for advice on how to best optimize ticket management in Freshdesk, which is a customer service software. The question is aimed at getting insights on the most effective ways to handle customer inquiries, issues, and requests through Freshdesk.<\/p>
By asking this question, community members who have experience with Freshdesk can share their tips and tricks for managing tickets efficiently and effectively. This can be beneficial for anyone who is new to using Freshdesk or looking to improve their current ticket management process.
\u00a0<\/p>","url":"\/how-do-i-11344\/what-are-the-best-practices-for-optimizing-ticket-management-in-freshdesk-and-how-can-they-be-implemented-effectively-30451?postid=76518#post76518","creationDate":"2023-04-13T10:15:19+0000","relativeCreationDate":"3 months ago"},"numberOfViews":19,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"76523"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"d31bef097da0cc32bae6ca95586f0c7aba4b093a","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Does anybody know how to setup dashboard widgets to show:-<\/p>Responses due today<\/p>
New Requester Responses that have been added to tickets.<\/p>
The agent currently gets an email when a response has been added to a ticket, but I\u2019d like to add a dashboard widget rather then rely on emails.<\/p>
I can see a column called state when we look at a ticket list, but I don\u2019t seem to be able to filter on state.<\/p>
Thanks<\/p>","url":"\/how-do-i-11344\/create-widgets-for-ticket-state-28528?postid=72785#post72785","creationDate":"2023-02-24T15:30:06+0000","relativeCreationDate":"4 months ago"},"isTopicUnread":true,"privateId":4500,"id":28528,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11344,"isIdeation":false,"url":"\/how-do-i-11344","title":"How do I....?","description":"Using Freshdesk"},"url":"\/how-do-i-11344\/create-widgets-for-ticket-state-28528","title":"Create Widgets for Ticket State","lastPost":{"id":76297,"author":{"id":41898,"url":"\/members\/smith543-41898","name":"smith543","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/e45168f1-778b-4a3e-a5ab-f1b3f2ed067e.png","userTitle":"","userLevel":0},"content":"\tThanks For giving information and\u00a0<\/p>\t
pinterest-video-downloader<\/a><\/h2>\t<\/div><\/content-quote>\u00a0<\/p>","url":"\/how-do-i-11344\/create-widgets-for-ticket-state-28528?postid=76297#post76297","creationDate":"2023-04-07T08:50:53+0000","relativeCreationDate":"3 months ago"},"lastReply":{"id":76297,"author":{"id":41898,"url":"\/members\/smith543-41898","name":"smith543","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/e45168f1-778b-4a3e-a5ab-f1b3f2ed067e.png","userTitle":"","userLevel":0},"content":"\tThanks For giving information and\u00a0<\/p>\t
pinterest-video-downloader<\/a><\/h2>\t<\/div><\/content-quote>\u00a0<\/p>","url":"\/how-do-i-11344\/create-widgets-for-ticket-state-28528?postid=76297#post76297","creationDate":"2023-04-07T08:50:53+0000","relativeCreationDate":"3 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":0,"relevantPost":{"id":72785,"author":{"id":40698,"url":"\/members\/lisa-price-40698","name":"lisa.price","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":1},"content":"
Does anybody know how to setup dashboard widgets to show:-<\/p>
Responses due today<\/p>
New Requester Responses that have been added to tickets.<\/p>
The agent currently gets an email when a response has been added to a ticket, but I\u2019d like to add a dashboard widget rather then rely on emails.<\/p>
I can see a column called state when we look at a ticket list, but I don\u2019t seem to be able to filter on state.<\/p>
Thanks<\/p>","url":"\/how-do-i-11344\/create-widgets-for-ticket-state-28528?postid=72785#post72785","creationDate":"2023-02-24T15:30:06+0000","relativeCreationDate":"4 months ago"},"numberOfViews":55,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"76297"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"d31bef097da0cc32bae6ca95586f0c7aba4b093a","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
I want to edit the ticket page so that instead of a dropdown it is cards that users can click to submit specific types of ticket (linked to the built forms). I\u2019m unfamiliar with the liquid language and anyways don\u2019t know the internal schema of the database so can\u2019t really use that language to attempt what I\u2019m trying to do.\u00a0\u00a0<\/p>","url":"\/how-do-i-11344\/is-there-a-way-to-get-the-full-dom-so-i-can-edit-the-html-of-specific-dropdowns-30039?postid=75660#post75660","creationDate":"2023-03-24T20:03:58+0000","relativeCreationDate":"3 months ago"},"isTopicUnread":true,"privateId":5176,"id":30039,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11344,"isIdeation":false,"url":"\/how-do-i-11344","title":"How do I....?","description":"Using Freshdesk"},"url":"\/how-do-i-11344\/is-there-a-way-to-get-the-full-dom-so-i-can-edit-the-html-of-specific-dropdowns-30039","title":"Is there a way to get the full DOM so I can edit the html of specific dropdowns?","lastPost":{"id":75793,"author":{"id":41245,"url":"\/members\/jebas-41245","name":"Jebas","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/31f0abf3-88d6-413c-92ad-e080f67d096f.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":2},"content":"Hi @tommyvanauken<\/user-mention>\u00a0,
Greetings from Freshworks Community!
I understand your concern. We have something similar which is \u201cTicket Forms\u201d which\u00a0allows you to show the relevant form to your customers depending on what they want to contact you about.
Please check the link below to know more:
https:\/\/support.freshdesk.com\/en\/support\/solutions\/articles\/50000004260-introduction-to-multiple-ticket-forms<\/a>
Please feel free to reply back if you have any questions of if you\u2019re looking for something different.
Cheers,
Jebas D.<\/p>","url":"\/how-do-i-11344\/is-there-a-way-to-get-the-full-dom-so-i-can-edit-the-html-of-specific-dropdowns-30039?postid=75793#post75793","creationDate":"2023-03-28T02:50:01+0000","relativeCreationDate":"3 months ago"},"lastReply":{"id":75793,"author":{"id":41245,"url":"\/members\/jebas-41245","name":"Jebas","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/31f0abf3-88d6-413c-92ad-e080f67d096f.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":2},"content":"Hi @tommyvanauken<\/user-mention>\u00a0,
Greetings from Freshworks Community!
I understand your concern. We have something similar which is \u201cTicket Forms\u201d which\u00a0allows you to show the relevant form to your customers depending on what they want to contact you about.
Please check the link below to know more:
https:\/\/support.freshdesk.com\/en\/support\/solutions\/articles\/50000004260-introduction-to-multiple-ticket-forms<\/a>
Please feel free to reply back if you have any questions of if you\u2019re looking for something different.
Cheers,
Jebas D.<\/p>","url":"\/how-do-i-11344\/is-there-a-way-to-get-the-full-dom-so-i-can-edit-the-html-of-specific-dropdowns-30039?postid=75793#post75793","creationDate":"2023-03-28T02:50:01+0000","relativeCreationDate":"3 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":75660,"author":{"id":41407,"url":"\/members\/tommyvanauken-41407","name":"tommyvanauken","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"I want to edit the ticket page so that instead of a dropdown it is cards that users can click to submit specific types of ticket (linked to the built forms). I\u2019m unfamiliar with the liquid language and anyways don\u2019t know the internal schema of the database so can\u2019t really use that language to attempt what I\u2019m trying to do.\u00a0\u00a0<\/p>","url":"\/how-do-i-11344\/is-there-a-way-to-get-the-full-dom-so-i-can-edit-the-html-of-specific-dropdowns-30039?postid=75660#post75660","creationDate":"2023-03-24T20:03:58+0000","relativeCreationDate":"3 months ago"},"numberOfViews":10,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"75793"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"d31bef097da0cc32bae6ca95586f0c7aba4b093a","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
We have a business need that we were hoping FreshDesk would be able to resolve.\u00a0<\/p>We run a Learning Management System as a service. One of our services is to add courses and Instructor Led Trainings. Two of the components of an ILT are Sessions and Events. There is no set cap on how many sessions and events an ILT can have. An event, or more likely, events<\/em>\u00a0reside inside a session. So, in one ILT, you could have:
2 Sessions each with 1 event
5 Sessions each with 3 events
50 Sessions each with 6 events.
This goes on ad infinitum.\u00a0
We want to capture all new ILT requests (no matter how many sessions or events they have) with the least amount of fields possible. For example, a customer logs in, sees the form for requesting an ILT, types the number of sessions they want, that number of conditional fields automatically populates. Is this doable?\u00a0
I have no idea how to do this in fresh, or if it is even possible. You can accomplish this with survey tools, but we got a ticketing system to process requests of this nature.\u00a0<\/p>","url":"\/how-do-i-11344\/can-you-have-user-generated-fields-29969?postid=75566#post75566","creationDate":"2023-03-23T19:41:28+0000","relativeCreationDate":"3 months ago"},"isTopicUnread":true,"privateId":5144,"id":29969,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11344,"isIdeation":false,"url":"\/how-do-i-11344","title":"How do I....?","description":"Using Freshdesk"},"url":"\/how-do-i-11344\/can-you-have-user-generated-fields-29969","title":"Can you have user generated fields?","lastPost":{"id":75566,"author":{"id":41407,"url":"\/members\/tommyvanauken-41407","name":"tommyvanauken","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"We have a business need that we were hoping FreshDesk would be able to resolve.\u00a0<\/p>
We run a Learning Management System as a service. One of our services is to add courses and Instructor Led Trainings. Two of the components of an ILT are Sessions and Events. There is no set cap on how many sessions and events an ILT can have. An event, or more likely, events<\/em>\u00a0reside inside a session. So, in one ILT, you could have:
2 Sessions each with 1 event
5 Sessions each with 3 events
50 Sessions each with 6 events.
This goes on ad infinitum.\u00a0
We want to capture all new ILT requests (no matter how many sessions or events they have) with the least amount of fields possible. For example, a customer logs in, sees the form for requesting an ILT, types the number of sessions they want, that number of conditional fields automatically populates. Is this doable?\u00a0
I have no idea how to do this in fresh, or if it is even possible. You can accomplish this with survey tools, but we got a ticketing system to process requests of this nature.\u00a0<\/p>","url":"\/how-do-i-11344\/can-you-have-user-generated-fields-29969?postid=75566#post75566","creationDate":"2023-03-23T19:41:28+0000","relativeCreationDate":"3 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":75566,"author":{"id":41407,"url":"\/members\/tommyvanauken-41407","name":"tommyvanauken","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"We have a business need that we were hoping FreshDesk would be able to resolve.\u00a0<\/p>
We run a Learning Management System as a service. One of our services is to add courses and Instructor Led Trainings. Two of the components of an ILT are Sessions and Events. There is no set cap on how many sessions and events an ILT can have. An event, or more likely, events<\/em>\u00a0reside inside a session. So, in one ILT, you could have:
2 Sessions each with 1 event
5 Sessions each with 3 events
50 Sessions each with 6 events.
This goes on ad infinitum.\u00a0
We want to capture all new ILT requests (no matter how many sessions or events they have) with the least amount of fields possible. For example, a customer logs in, sees the form for requesting an ILT, types the number of sessions they want, that number of conditional fields automatically populates. Is this doable?\u00a0
I have no idea how to do this in fresh, or if it is even possible. You can accomplish this with survey tools, but we got a ticketing system to process requests of this nature.\u00a0<\/p>","url":"\/how-do-i-11344\/can-you-have-user-generated-fields-29969?postid=75566#post75566","creationDate":"2023-03-23T19:41:28+0000","relativeCreationDate":"3 months ago"},"numberOfViews":13,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"75566"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"d31bef097da0cc32bae6ca95586f0c7aba4b093a","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Hi,<\/p>I start with brand-new work and<\/p>
My agents are accustomed to placing some significant tickets in folders for storage. As with mailboxes, they can thus add and remove folders. How is that possible with freshwork?<\/p>
Thanks<\/p>","url":"\/how-do-i-11344\/how-an-agent-can-add-remove-ticker-folders-28524?postid=72770#post72770","creationDate":"2023-02-24T09:36:10+0000","relativeCreationDate":"4 months ago"},"isTopicUnread":true,"privateId":4497,"id":28524,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11344,"isIdeation":false,"url":"\/how-do-i-11344","title":"How do I....?","description":"Using Freshdesk"},"url":"\/how-do-i-11344\/how-an-agent-can-add-remove-ticker-folders-28524","title":"How an agent can add\/remove ticker folders","lastPost":{"id":72792,"author":{"id":37635,"url":"\/members\/jim-stephen-37635","name":"jim.stephen","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/901daa69-cf06-436a-8383-8ec2d71ac3a7.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":5},"content":"
Hi @masterygamer<\/user-mention>\u00a0<\/p>\u00a0<\/p>
Greetings from Freshworks Community!\u00a0<\/p>
\u00a0<\/p>
In regards to your query, agents can filter out tickets in the list view based on the Requirement and save the view for later use.<\/p>
\u00a0<\/p>
The options to edit Agent\u2019s scope is dimmed.\u00a0 It\u2019s not possible to edit.<\/p>Any suggestion?<\/p>
\u00a0<\/p>
Thanks<\/p>","url":"\/how-do-i-11344\/can-not-edit-scope-of-agent-28440?postid=72548#post72548","creationDate":"2023-02-20T04:54:13+0000","relativeCreationDate":"5 months ago"},"isTopicUnread":true,"privateId":4453,"id":28440,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11344,"isIdeation":false,"url":"\/how-do-i-11344","title":"How do I....?","description":"Using Freshdesk"},"url":"\/how-do-i-11344\/can-not-edit-scope-of-agent-28440","title":"Can not edit Scope of agent","lastPost":{"id":72567,"author":{"id":41245,"url":"\/members\/jebas-41245","name":"Jebas","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/31f0abf3-88d6-413c-92ad-e080f67d096f.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":2},"content":"
Hi @dang_truong1<\/user-mention>\u00a0,
Greetings from the Freshworks Community!
\u00a0<\/p>I understand your concern regarding the Scope. Usually, it happens if you\u2019re trying to edit an \u201cAccount admin\u201ds Scope. You will not be able to do so.
Kindly reply back to this thread if you\u2019re facing the issue while editing some other role\u2019s agent.
Regards,
Jebas D.<\/p>","url":"\/how-do-i-11344\/can-not-edit-scope-of-agent-28440?postid=72567#post72567","creationDate":"2023-02-20T11:34:01+0000","relativeCreationDate":"5 months ago"},"lastReply":{"id":72567,"author":{"id":41245,"url":"\/members\/jebas-41245","name":"Jebas","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/31f0abf3-88d6-413c-92ad-e080f67d096f.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":2},"content":"
Hi @dang_truong1<\/user-mention>\u00a0,
Greetings from the Freshworks Community!
\u00a0<\/p>I understand your concern regarding the Scope. Usually, it happens if you\u2019re trying to edit an \u201cAccount admin\u201ds Scope. You will not be able to do so.
Kindly reply back to this thread if you\u2019re facing the issue while editing some other role\u2019s agent.
Regards,
Jebas D.<\/p>","url":"\/how-do-i-11344\/can-not-edit-scope-of-agent-28440?postid=72567#post72567","creationDate":"2023-02-20T11:34:01+0000","relativeCreationDate":"5 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":72548,"author":{"id":41700,"url":"\/members\/dang-truong1-41700","name":"dang_truong1","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
The options to edit Agent\u2019s scope is dimmed.\u00a0 It\u2019s not possible to edit.<\/p>
Any suggestion?<\/p>
\u00a0<\/p>
Thanks<\/p>","url":"\/how-do-i-11344\/can-not-edit-scope-of-agent-28440?postid=72548#post72548","creationDate":"2023-02-20T04:54:13+0000","relativeCreationDate":"5 months ago"},"numberOfViews":32,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"72567"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"d31bef097da0cc32bae6ca95586f0c7aba4b093a","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
How do I create a support ticket FOR freshdesk support about their product ?<\/p>","url":"\/how-do-i-11344\/creating-support-ticket-28214?postid=72011#post72011","creationDate":"2023-02-06T20:31:30+0000","relativeCreationDate":"5 months ago"},"isTopicUnread":true,"privateId":4329,"id":28214,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11344,"isIdeation":false,"url":"\/how-do-i-11344","title":"How do I....?","description":"Using Freshdesk"},"url":"\/how-do-i-11344\/creating-support-ticket-28214","title":"creating support ticket","lastPost":{"id":72033,"author":{"id":37635,"url":"\/members\/jim-stephen-37635","name":"jim.stephen","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/901daa69-cf06-436a-8383-8ec2d71ac3a7.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":5},"content":"Hi @cgcts<\/user-mention>\u00a0<\/p>\u00a0<\/p>
Greetings from Freshworks community!\u00a0<\/p>
\u00a0<\/p>
In order to raise tickets to the Freshdesk support team, you can always write to support@freshdesk.com<\/a>. Alternatively, you can use this link to submit a ticket:\u00a0https:\/\/support.freshdesk.com\/en\/support\/tickets\/new<\/a>\u00a0\u00a0<\/p>\u00a0<\/p>
I hope this helps.<\/p>","url":"\/how-do-i-11344\/creating-support-ticket-28214?postid=72033#post72033","creationDate":"2023-02-07T09:41:17+0000","relativeCreationDate":"5 months ago"},"lastReply":{"id":72033,"author":{"id":37635,"url":"\/members\/jim-stephen-37635","name":"jim.stephen","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/901daa69-cf06-436a-8383-8ec2d71ac3a7.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":5},"content":"
Hi @cgcts<\/user-mention>\u00a0<\/p>\u00a0<\/p>
Greetings from Freshworks community!\u00a0<\/p>
\u00a0<\/p>
In order to raise tickets to the Freshdesk support team, you can always write to support@freshdesk.com<\/a>. Alternatively, you can use this link to submit a ticket:\u00a0https:\/\/support.freshdesk.com\/en\/support\/tickets\/new<\/a>\u00a0\u00a0<\/p>\u00a0<\/p>
I hope this helps.<\/p>","url":"\/how-do-i-11344\/creating-support-ticket-28214?postid=72033#post72033","creationDate":"2023-02-07T09:41:17+0000","relativeCreationDate":"5 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":72011,"author":{"id":40565,"url":"\/members\/cgcts-40565","name":"cgcts","avatar":"","userTitle":"","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":"
How do I create a support ticket FOR freshdesk support about their product ?<\/p>","url":"\/how-do-i-11344\/creating-support-ticket-28214?postid=72011#post72011","creationDate":"2023-02-06T20:31:30+0000","relativeCreationDate":"5 months ago"},"numberOfViews":15,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"72033"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"d31bef097da0cc32bae6ca95586f0c7aba4b093a","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
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While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories<\/u>. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our entire database. We will be moving over 10,000 articles and the migration will happen in phases, please bear with us as this may take a few weeks to complete.\u00a0<\/span><\/p> In the interim, we look forward to your feedback, suggestions, any pages that could be broken, please do alert us on this thread so we\u00a0can keep an eye out and amend immediately. We hope these changes bring in more structure, better spaces for discussion and elevate the experience for our members.<\/span><\/p> Next week, please keep a look out for the details of the new structure, how you can navigate it and start posting in the new specific topic areas.\u00a0<\/span><\/p> In case you missed the tea on Freshworks Community 2.0 is, please see the article below :<\/span><\/strong><\/p> \u00a0<\/p> Lastly before I sign off, a few additional points:<\/span><\/p> \ud83d\udcdd\u00a0Your feedback is crucial to making this next phase a success. We will soon share a form <\/strong>here so we can hear from you. This will be directly\u00a0 \u00a0 \u00a0 \u00a0reviewed by our Senior Director of Customer Engagement \ud83c\udf08\u00a0We will also be introducing a fun AMA with me - Ask Aly Anything<\/strong> :)! Over the next quarter, I would like to hear directly from you on any concerns,\u00a0 questions on the next phase of growth and mainly just to get to know you better and hear from you! Stay tuned for those details.<\/span><\/p> \ud83d\udccc\u00a0\u200bPlease note that as we move to the new categories, the topics you used to \u2018Subscribe\u2019<\/strong> to will be lost. So please ensure to re-subscribe.<\/span><\/p> \ud83d\udea8If there are any pages that are broken, please alert \u00a0<\/p> Thanks for your patience and support as always.<\/span><\/p> \u00a0<\/p> Best<\/p> Ally<\/p>","id":32305,"featuredImage":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/7b6a7c39-0dc0-4c6e-80e9-8c999f8945d8_thumb.png","label":"Community News","replyCount":1,"views":98,"post":{"id":80461,"author":{"id":32014,"url":"\/members\/alyssia-correa-32014","name":"alyssia.correa","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ba3dbeb8-0226-46ab-8699-0d19aadada93.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":6},"content":" Hello Freshworks Community,\u00a0<\/span><\/p> \u00a0<\/p> \u00a0<\/p> The time has finally arrived for us to take Freshworks Community 2.0 - LIVE <\/strong><\/em><\/span>!! Please note that the migration process will begin from Thursday, 20th July, 2023<\/strong>\u00a0and will run over the next few days.<\/span><\/p> While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories<\/u>. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our entire database. We will be moving over 10,000 articles and the migration will happen in phases, please bear with us as this may take a few weeks to complete.\u00a0<\/span><\/p> In the interim, we look forward to your feedback, suggestions, any pages that could be broken, please do alert us on this thread so we\u00a0can keep an eye out and amend immediately. We hope these changes bring in more structure, better spaces for discussion and elevate the experience for our members.<\/span><\/p> Next week, please keep a look out for the details of the new structure, how you can navigate it and start posting in the new specific topic areas.\u00a0<\/span><\/p> In case you missed the tea on Freshworks Community 2.0 is, please see the article below :<\/span><\/strong><\/p> \u00a0<\/p> Lastly before I sign off, a few additional points:<\/span><\/p> \ud83d\udcdd\u00a0Your feedback is crucial to making this next phase a success. We will soon share a form <\/strong>here so we can hear from you. This will be directly\u00a0 \u00a0 \u00a0 \u00a0reviewed by our Senior Director of Customer Engagement \ud83c\udf08\u00a0We will also be introducing a fun AMA with me - Ask Aly Anything<\/strong> :)! Over the next quarter, I would like to hear directly from you on any concerns,\u00a0 questions on the next phase of growth and mainly just to get to know you better and hear from you! Stay tuned for those details.<\/span><\/p> \ud83d\udccc\u00a0\u200bPlease note that as we move to the new categories, the topics you used to \u2018Subscribe\u2019<\/strong> to will be lost. So please ensure to re-subscribe.<\/span><\/p> \ud83d\udea8If there are any pages that are broken, please alert \u00a0<\/p> Thanks for your patience and support as always.<\/span><\/p> \u00a0<\/p> Best<\/p> Ally<\/p>","url":"\/announcements-11308\/attention-please-maintenance-hours-for-freshworks-community-2-0-32305?postid=80461#post80461","creationDate":"2023-07-19T08:44:32+0000","relativeCreationDate":"2 days ago"},"contentType":"article","type":0,"likes":4,"hasCurrentUserLiked":false},"config":{"selectedTopic":{"url":"https:\/\/community.freshworks.com\/announcements-11308\/attention-please-maintenance-hours-for-freshworks-community-2-0-32305","title":"\ud83d\udea8 ATTENTION PLEASE!! \ud83d\udea8 Maintenance Hours for Freshworks Community 2.0 \u200b\u200b\u200b\u200b\u200b\u200b\u200b\ud83d\udd27","description":" Hello Freshworks Community,\u00a0<\/span><\/p> \u00a0<\/p> \u00a0<\/p> The time has finally arrived for us to take Freshworks Community 2.0 - LIVE <\/strong><\/em><\/span>!! Please note that the migration process will begin from Thursday, 20th July, 2023<\/strong>\u00a0and will run over the next few days.<\/span><\/p> While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories<\/u>. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our entire database. We will be moving over 10,000 articles and the migration will happen in phases, please bear with us as this may take a few weeks to complete.\u00a0<\/span><\/p> In the interim, we look forward to your feedback, suggestions, any pages that could be broken, please do alert us on this thread so we\u00a0can keep an eye out and amend immediately. We hope these changes bring in more structure, better spaces for discussion and elevate the experience for our members.<\/span><\/p> Next week, please keep a look out for the details of the new structure, how you can navigate it and start posting in the new specific topic areas.\u00a0<\/span><\/p> In case you missed the tea on Freshworks Community 2.0 is, please see the article below :<\/span><\/strong><\/p> \u00a0<\/p> Lastly before I sign off, a few additional points:<\/span><\/p> \ud83d\udcdd\u00a0Your feedback is crucial to making this next phase a success. We will soon share a form <\/strong>here so we can hear from you. This will be directly\u00a0 \u00a0 \u00a0 \u00a0reviewed by our Senior Director of Customer Engagement \ud83c\udf08\u00a0We will also be introducing a fun AMA with me - Ask Aly Anything<\/strong> :)! Over the next quarter, I would like to hear directly from you on any concerns,\u00a0 questions on the next phase of growth and mainly just to get to know you better and hear from you! Stay tuned for those details.<\/span><\/p> \ud83d\udccc\u00a0\u200bPlease note that as we move to the new categories, the topics you used to \u2018Subscribe\u2019<\/strong> to will be lost. So please ensure to re-subscribe.<\/span><\/p> \ud83d\udea8If there are any pages that are broken, please alert \u00a0<\/p> Thanks for your patience and support as always.<\/span><\/p> \u00a0<\/p> Best<\/p> Ally<\/p>","id":32305,"featuredImage":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/7b6a7c39-0dc0-4c6e-80e9-8c999f8945d8_thumb.png","label":"Community News","replyCount":1,"views":98,"post":{"id":80461,"author":{"id":32014,"url":"\/members\/alyssia-correa-32014","name":"alyssia.correa","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ba3dbeb8-0226-46ab-8699-0d19aadada93.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":6},"content":" Hello Freshworks Community,\u00a0<\/span><\/p> \u00a0<\/p> \u00a0<\/p> The time has finally arrived for us to take Freshworks Community 2.0 - LIVE <\/strong><\/em><\/span>!! Please note that the migration process will begin from Thursday, 20th July, 2023<\/strong>\u00a0and will run over the next few days.<\/span><\/p> While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories<\/u>. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our entire database. We will be moving over 10,000 articles and the migration will happen in phases, please bear with us as this may take a few weeks to complete.\u00a0<\/span><\/p> In the interim, we look forward to your feedback, suggestions, any pages that could be broken, please do alert us on this thread so we\u00a0can keep an eye out and amend immediately. We hope these changes bring in more structure, better spaces for discussion and elevate the experience for our members.<\/span><\/p> Next week, please keep a look out for the details of the new structure, how you can navigate it and start posting in the new specific topic areas.\u00a0<\/span><\/p> In case you missed the tea on Freshworks Community 2.0 is, please see the article below :<\/span><\/strong><\/p> \u00a0<\/p> Lastly before I sign off, a few additional points:<\/span><\/p> \ud83d\udcdd\u00a0Your feedback is crucial to making this next phase a success. We will soon share a form <\/strong>here so we can hear from you. This will be directly\u00a0 \u00a0 \u00a0 \u00a0reviewed by our Senior Director of Customer Engagement \ud83c\udf08\u00a0We will also be introducing a fun AMA with me - Ask Aly Anything<\/strong> :)! Over the next quarter, I would like to hear directly from you on any concerns,\u00a0 questions on the next phase of growth and mainly just to get to know you better and hear from you! Stay tuned for those details.<\/span><\/p> \ud83d\udccc\u00a0\u200bPlease note that as we move to the new categories, the topics you used to \u2018Subscribe\u2019<\/strong> to will be lost. So please ensure to re-subscribe.<\/span><\/p> \ud83d\udea8If there are any pages that are broken, please alert \u00a0<\/p> Thanks for your patience and support as always.<\/span><\/p> \u00a0<\/p> Best<\/p> Ally<\/p>","url":"\/announcements-11308\/attention-please-maintenance-hours-for-freshworks-community-2-0-32305?postid=80461#post80461","creationDate":"2023-07-19T08:44:32+0000","relativeCreationDate":"2 days ago"},"contentType":"article","type":0,"likes":4,"hasCurrentUserLiked":false}},"phrases":{"Forum":{"{n} year|{n} years":"{n} year|{n} years","{n} month|{n} months":"{n} month|{n} months","{n} day|{n} days":"{n} day|{n} days","{n} hour|{n} hours":"{n} hour|{n} hours","{n} minute|{n} minutes":"{n} minute|{n} minutes","just":"just now","{plural} ago":"{plural} ago"}}}">
Using Freshdesk Hi If you are on Pro or above plan, then you can make use of Announcement option.<\/p> \u00a0<\/p> Our url access is: rubika.freshdesk.com<\/p> \u00a0<\/p> \u00a0<\/p> Can you help me please ?<\/p> \u00a0<\/p> BR.<\/p> \u00a0<\/p> did you put in a support ticket here?:\u00a0https:\/\/support.freshservice.com\/en\/support\/home<\/a><\/p> I have always received a timely response when submitting tickets there.<\/p> \u00a0<\/p>","url":"\/how-do-i-11344\/we-are-sorry-you-have-been-restricted-from-accessing-this-helpdesk-page-30958?postid=78713#post78713","creationDate":"2023-06-07T15:31:50+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":78713,"author":{"id":41252,"url":"\/members\/zachscott-41252","name":"zachscott","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":" I do not have a VAT number and so how can I pay to upgrade as it appears to be\u00a0mandatory<\/p>","url":"\/how-do-i-11344\/how-to-upgrade-with-vat-number-31337?postid=78692#post78692","creationDate":"2023-06-07T08:43:58+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":78692,"author":{"id":44455,"url":"\/members\/cast-44455","name":"cast","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/a52d4bca-6ca4-4952-8fb5-bd0a976d6ef6.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" I do not have a VAT number and so how can I pay to upgrade as it appears to be\u00a0mandatory<\/p>","url":"\/how-do-i-11344\/how-to-upgrade-with-vat-number-31337?postid=78692#post78692","creationDate":"2023-06-07T08:43:58+0000","relativeCreationDate":"1 month ago"},"numberOfViews":12,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"78692"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"d31bef097da0cc32bae6ca95586f0c7aba4b093a","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Anyone anyone?\u00a0 Bueller Bueller?<\/p>","url":"\/how-do-i-11344\/widget-possible-to-show-all-solution-articles-31121?postid=78630#post78630","creationDate":"2023-06-05T20:45:40+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":78630,"author":{"id":43888,"url":"\/members\/tdfrenzel-43888","name":"tdfrenzel","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/373a8327-0c54-4851-9801-9f933d68d9ed.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Anyone anyone?\u00a0 Bueller Bueller?<\/p>","url":"\/how-do-i-11344\/widget-possible-to-show-all-solution-articles-31121?postid=78630#post78630","creationDate":"2023-06-05T20:45:40+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":1,"relevantPost":{"id":78125,"author":{"id":43888,"url":"\/members\/tdfrenzel-43888","name":"tdfrenzel","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/373a8327-0c54-4851-9801-9f933d68d9ed.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Is it possible to have ALL of the solution articles in the help wiki show in the widget? - Like a Table of Contents?\u00a0 There are \u201csuggested topics\u201d currently, but how are those processed\/chosen to be shown?\u00a0 Is there a way for someone to see all topics and use the widget as the complete support solution instead of having to open up to a whole new web page?<\/p>","url":"\/how-do-i-11344\/widget-possible-to-show-all-solution-articles-31121?postid=78125#post78125","creationDate":"2023-05-23T13:03:18+0000","relativeCreationDate":"1 month ago"},"numberOfViews":22,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"78630"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"d31bef097da0cc32bae6ca95586f0c7aba4b093a","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Hello Hello I am using the latest version of fdk and platform.<\/p> manifest.json:\u00a0https:\/\/i.imgur.com\/3SEloDI.png<\/a> The solution was taken from this post: https:\/\/community.freshworks.dev\/t\/custom-app-not-loading-at-all\/7758 The solution was taken from this post: https:\/\/community.freshworks.dev\/t\/custom-app-not-loading-at-all\/7758 Hi! I am developing an app for FreshDesk. The application makes requests to a 3rd party service and it works without any problems when I run it locally (fdk run). I uploaded the app to the Freshworks Developer Portal for testing and requests don't work for me in uploaded version. I checked with pipedream.com \u2013 no request was sent. Request logs are not displayed either. I am using the latest version of fdk and platform.<\/p> \u00a0<\/p> I\u2019m having a bear of a time trying to find a way to add simple plain text to a portion of our helpdesk. When the requestor selects various request types, specific fields are needed for each type. For some (like the one pictured) I need to tell the user something specific\u00a0such as what permissions are needed or equipment they are requesting. The only way I\u2019ve found is to change the display name on something like the text box but then there is a box that they can incorrectly put things in.<\/p> \u00a0<\/p> Ideally, I would like to remove the check boxes altogether and just tell them to put it in the description box the the text section.<\/p> \u00a0<\/p> I\u2019ve done a fair bit of researching and have found a few articles by others with some potential answers, but none of them have worked for me. Am I just missing the option to add ONLY static text?<\/p> \u00a0<\/p> Thanks!<\/p> \u00a0<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/how-do-i-11344\/how-can-i-add-plain-text-to-a-dynamic-request-type-31025?postid=77873#post77873","creationDate":"2023-05-17T18:44:55+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5712,"id":31025,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11344,"isIdeation":false,"url":"\/how-do-i-11344","title":"How do I....?","description":"Using Freshdesk"},"url":"\/how-do-i-11344\/how-can-i-add-plain-text-to-a-dynamic-request-type-31025","title":"How can I add plain text to a dynamic request type?","lastPost":{"id":78131,"author":{"id":40016,"url":"\/members\/secrecy7919-40016","name":"Secrecy7919","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":" Thanks for the reply!<\/p> \u00a0<\/p> Unfortunately, that puts the text up at the top of the page. I am looking to have the text appear once the user selects the New Equipment...<\/strong>\u00a0Request type under the Check Equipment Below\u2026\u00a0<\/strong>text box. Like this:<\/p> \u00a0<\/p> Is that possible? I was also following this article, however, I was never able to get anything to show even after changing the fields to my values.<\/p> \u00a0<\/p> I also wonder, why it\u2019s not possible to add a static text section, like the dropdowns or text boxes, from in the Ticket Fields section?<\/strong><\/p> \u00a0<\/p> Thanks for your help!<\/p>","url":"\/how-do-i-11344\/how-can-i-add-plain-text-to-a-dynamic-request-type-31025?postid=78131#post78131","creationDate":"2023-05-23T14:10:09+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":78131,"author":{"id":40016,"url":"\/members\/secrecy7919-40016","name":"Secrecy7919","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":" Thanks for the reply!<\/p> \u00a0<\/p> Unfortunately, that puts the text up at the top of the page. I am looking to have the text appear once the user selects the New Equipment...<\/strong>\u00a0Request type under the Check Equipment Below\u2026\u00a0<\/strong>text box. Like this:<\/p> \u00a0<\/p> Is that possible? I was also following this article, however, I was never able to get anything to show even after changing the fields to my values.<\/p> \u00a0<\/p> I also wonder, why it\u2019s not possible to add a static text section, like the dropdowns or text boxes, from in the Ticket Fields section?<\/strong><\/p> \u00a0<\/p> Thanks for your help!<\/p>","url":"\/how-do-i-11344\/how-can-i-add-plain-text-to-a-dynamic-request-type-31025?postid=78131#post78131","creationDate":"2023-05-23T14:10:09+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":4,"numberOfLikes":0,"relevantPost":{"id":77873,"author":{"id":40016,"url":"\/members\/secrecy7919-40016","name":"Secrecy7919","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":" Hello!<\/p> \u00a0<\/p> I\u2019m having a bear of a time trying to find a way to add simple plain text to a portion of our helpdesk. When the requestor selects various request types, specific fields are needed for each type. For some (like the one pictured) I need to tell the user something specific\u00a0such as what permissions are needed or equipment they are requesting. The only way I\u2019ve found is to change the display name on something like the text box but then there is a box that they can incorrectly put things in.<\/p> \u00a0<\/p> Ideally, I would like to remove the check boxes altogether and just tell them to put it in the description box the the text section.<\/p> \u00a0<\/p> I\u2019ve done a fair bit of researching and have found a few articles by others with some potential answers, but none of them have worked for me. Am I just missing the option to add ONLY static text?<\/p> \u00a0<\/p> Thanks!<\/p> \u00a0<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/how-do-i-11344\/how-can-i-add-plain-text-to-a-dynamic-request-type-31025?postid=77873#post77873","creationDate":"2023-05-17T18:44:55+0000","relativeCreationDate":"2 months ago"},"numberOfViews":32,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"78131"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"d31bef097da0cc32bae6ca95586f0c7aba4b093a","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
\u00a0<\/p>","url":"\/how-do-i-11344\/how-to-disable-article-voting-did-you-find-it-helpful-yes-no-30914?postid=77635#post77635","creationDate":"2023-05-12T16:20:09+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5644,"id":30914,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11344,"isIdeation":false,"url":"\/how-do-i-11344","title":"How do I....?","description":"Using Freshdesk"},"url":"\/how-do-i-11344\/how-to-disable-article-voting-did-you-find-it-helpful-yes-no-30914","title":"How to disable article voting \"Did you find it helpful? Yes No\"","lastPost":{"id":77938,"author":{"id":15215,"url":"\/members\/sreejith-subbaraman-15215","name":"sreejith.subbaraman","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" Since you are on the Garden plan you wont have the\u00a0Portal Customization feature, such as, Layout\/Head and Article View.<\/p> \u00a0<\/p> Please use the below in the CSS to hide the article feedback: \u00a0<\/p> Sreejith | CX Solution Expert | Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - \/\/m.teammarx.com\/professional-services\/ to know more & get started.<\/p>","url":"\/how-do-i-11344\/how-to-disable-article-voting-did-you-find-it-helpful-yes-no-30914?postid=77938#post77938","creationDate":"2023-05-18T21:52:04+0000","relativeCreationDate":"2 months ago"},"lastReply":{"id":77938,"author":{"id":15215,"url":"\/members\/sreejith-subbaraman-15215","name":"sreejith.subbaraman","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" Since you are on the Garden plan you wont have the\u00a0Portal Customization feature, such as, Layout\/Head and Article View.<\/p> \u00a0<\/p> Please use the below in the CSS to hide the article feedback: \u00a0<\/p> Sreejith | CX Solution Expert | Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - \/\/m.teammarx.com\/professional-services\/ to know more & get started.<\/p>","url":"\/how-do-i-11344\/how-to-disable-article-voting-did-you-find-it-helpful-yes-no-30914?postid=77938#post77938","creationDate":"2023-05-18T21:52:04+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":4,"numberOfLikes":0,"relevantPost":{"id":77635,"author":{"id":43071,"url":"\/members\/depaola-43071","name":"depaola","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hi, could someone help me to disable article voting\u00a0\"Did you find it helpful? Yes No\" \u00a0<\/p>","url":"\/how-do-i-11344\/how-to-disable-article-voting-did-you-find-it-helpful-yes-no-30914?postid=77635#post77635","creationDate":"2023-05-12T16:20:09+0000","relativeCreationDate":"2 months ago"},"numberOfViews":50,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"77938"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"d31bef097da0cc32bae6ca95586f0c7aba4b093a","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Hi Manuel,\u00a0<\/p> Hi Manuel,\u00a0<\/p> We have several customer who we help and the more tickets they create, the more help they get meaning that is it worth the invesment that they made hiring us.\u00a0 I can't install Kaban Board but it is not present on the left side. I don't understand... I don't have the logo on the left side \u00a0<\/p> Thank you for your help<\/p>","url":"\/how-do-i-11344\/install-kaban-board-30992?postid=77800#post77800","creationDate":"2023-05-16T22:15:25+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5693,"id":30992,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11344,"isIdeation":false,"url":"\/how-do-i-11344","title":"How do I....?","description":"Using Freshdesk"},"url":"\/how-do-i-11344\/install-kaban-board-30992","title":"Install Kaban Board","lastPost":{"id":77800,"author":{"id":43742,"url":"\/members\/oz246-43742","name":"Oz246","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/598e43d4-ae3b-49c5-b233-9d9132654caf.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hello,<\/p> I can't install Kaban Board but it is not present on the left side. I don't understand... I don't have the logo on the left side \u00a0<\/p> Thank you for your help<\/p>","url":"\/how-do-i-11344\/install-kaban-board-30992?postid=77800#post77800","creationDate":"2023-05-16T22:15:25+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":77800,"author":{"id":43742,"url":"\/members\/oz246-43742","name":"Oz246","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/598e43d4-ae3b-49c5-b233-9d9132654caf.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hello,<\/p> I can't install Kaban Board but it is not present on the left side. I don't understand... I don't have the logo on the left side \u00a0<\/p> Thank you for your help<\/p>","url":"\/how-do-i-11344\/install-kaban-board-30992?postid=77800#post77800","creationDate":"2023-05-16T22:15:25+0000","relativeCreationDate":"2 months ago"},"numberOfViews":17,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"77800"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"d31bef097da0cc32bae6ca95586f0c7aba4b093a","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
I have a trial account to try uploading on the Freshdesk marketplace, when I haven't finished repairing the application, the trial period has expired, and I forgot which domain to use.<\/p> Currently, I have an application that has been published on the marketplace and I want to change the name of the application name to the name I created before, can I use it, and how do I do it?<\/p> \u00a0<\/p> Thank you<\/p> \u00a0<\/p>","url":"\/how-do-i-11344\/rename-an-existing-application-30720?postid=77202#post77202","creationDate":"2023-05-03T09:23:39+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5553,"id":30720,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11344,"isIdeation":false,"url":"\/how-do-i-11344","title":"How do I....?","description":"Using Freshdesk"},"url":"\/how-do-i-11344\/rename-an-existing-application-30720","title":"Rename an existing application","lastPost":{"id":77202,"author":{"id":43109,"url":"\/members\/wulan-43109","name":"Wulan","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/67dde372-1391-40e7-8661-5b1f1928cfd6.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hi Freshworks Team,<\/p> I have a trial account to try uploading on the Freshdesk marketplace, when I haven't finished repairing the application, the trial period has expired, and I forgot which domain to use.<\/p> Currently, I have an application that has been published on the marketplace and I want to change the name of the application name to the name I created before, can I use it, and how do I do it?<\/p> \u00a0<\/p> Thank you<\/p> \u00a0<\/p>","url":"\/how-do-i-11344\/rename-an-existing-application-30720?postid=77202#post77202","creationDate":"2023-05-03T09:23:39+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":77202,"author":{"id":43109,"url":"\/members\/wulan-43109","name":"Wulan","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/67dde372-1391-40e7-8661-5b1f1928cfd6.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hi Freshworks Team,<\/p> I have a trial account to try uploading on the Freshdesk marketplace, when I haven't finished repairing the application, the trial period has expired, and I forgot which domain to use.<\/p> Currently, I have an application that has been published on the marketplace and I want to change the name of the application name to the name I created before, can I use it, and how do I do it?<\/p> \u00a0<\/p> Thank you<\/p> \u00a0<\/p>","url":"\/how-do-i-11344\/rename-an-existing-application-30720?postid=77202#post77202","creationDate":"2023-05-03T09:23:39+0000","relativeCreationDate":"2 months ago"},"numberOfViews":3,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"77202"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"d31bef097da0cc32bae6ca95586f0c7aba4b093a","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Thank you!<\/p>","url":"\/how-do-i-11344\/make-a-dropdown-menu-larger-30599?postid=76919#post76919","creationDate":"2023-04-25T21:50:25+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5500,"id":30599,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11344,"isIdeation":false,"url":"\/how-do-i-11344","title":"How do I....?","description":"Using Freshdesk"},"url":"\/how-do-i-11344\/make-a-dropdown-menu-larger-30599","title":"Make a dropdown menu larger","lastPost":{"id":76966,"author":{"id":43080,"url":"\/members\/helen-dobbins-43080","name":"Helen_Dobbins","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" Hello,<\/p> Yes, it is possible to make the dropdown larger so that all the options are visible when the customer selects it. This can be achieved by modifying the CSS (Cascading Style Sheets) for the dropdown element. Here's an example of how you can achieve this:<\/p> First, locate the CSS file associated with your ticket forms. This file is typically named \"styles.css\" or something similar.<\/p>\t<\/li>\t Next, find the CSS class or ID associated with the dropdown element. This can usually be found in the HTML file of your ticket form. Look for an element with a \"select\" tag and take note of its class or ID. It may look like this:<\/p>\t<\/li><\/ol> <select class=\"ticket-dropdown\" name=\"ticket-type\"> \u00a0<\/p> In this example, the class is \"ticket-dropdown\".<\/p> .ticket-dropdown { \u00a0<\/p> Replace .ticket-dropdown { \u00a0<\/p> Please note that showing all options may not be the best user experience for larger dropdown lists, as it may take up a lot of screen space. You can consider increasing the size to show more options, but not necessarily all of them, to balance usability and aesthetics.<\/p> I hope this helps! Let me know if you have any questions or need further assistance.<\/p> \u00a0<\/p> Hello,<\/p> Yes, it is possible to make the dropdown larger so that all the options are visible when the customer selects it. This can be achieved by modifying the CSS (Cascading Style Sheets) for the dropdown element. Here's an example of how you can achieve this:<\/p> First, locate the CSS file associated with your ticket forms. This file is typically named \"styles.css\" or something similar.<\/p>\t<\/li>\t Next, find the CSS class or ID associated with the dropdown element. This can usually be found in the HTML file of your ticket form. Look for an element with a \"select\" tag and take note of its class or ID. It may look like this:<\/p>\t<\/li><\/ol> <select class=\"ticket-dropdown\" name=\"ticket-type\"> \u00a0<\/p> In this example, the class is \"ticket-dropdown\".<\/p> .ticket-dropdown { \u00a0<\/p> Replace .ticket-dropdown { \u00a0<\/p> Please note that showing all options may not be the best user experience for larger dropdown lists, as it may take up a lot of screen space. You can consider increasing the size to show more options, but not necessarily all of them, to balance usability and aesthetics.<\/p> I hope this helps! Let me know if you have any questions or need further assistance.<\/p> \u00a0<\/p> Hello- we have a dropdown for our different ticket forms. Is it possible to make it larger so that all the options are visible when the customer selects it?\u00a0<\/p> Thank you!<\/p>","url":"\/how-do-i-11344\/make-a-dropdown-menu-larger-30599?postid=76919#post76919","creationDate":"2023-04-25T21:50:25+0000","relativeCreationDate":"2 months ago"},"numberOfViews":21,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"76966"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"d31bef097da0cc32bae6ca95586f0c7aba4b093a","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
We have a few agents with a new phone, they need to add Freshdesk to their OTP-generator app. They log in after I sent them a recovery code Read more<\/a>, but where do they find the QR code to sync the app?<\/p>\t<\/div><\/content-quote> \u00a0<\/p>","url":"\/how-do-i-11344\/how-can-a-user-get-another-qr-code-after-entering-their-recovery-code-30481?postid=76735#post76735","creationDate":"2023-04-19T04:57:19+0000","relativeCreationDate":"3 months ago"},"lastReply":{"id":76735,"author":{"id":40819,"url":"\/members\/amelia4321786-40819","name":"Amelia4321786","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" By asking this question, community members who have experience with Freshdesk can share their tips and tricks for managing tickets efficiently and effectively. This can be beneficial for anyone who is new to using Freshdesk or looking to improve their current ticket management process. Help desk reporting is the process of condensing and presenting customer support data in an easy-to-understand manner using tables, charts, and graphs. Key support metrics are summarized in help desk reports as actionable insights that can guide and optimize future support strategies.\u00a0<\/p> With in-depth help desk reports, support teams can get a deeper understanding of both past and current ticket data and metrics.<\/p>","url":"\/how-do-i-11344\/what-are-the-best-practices-for-optimizing-ticket-management-in-freshdesk-and-how-can-they-be-implemented-effectively-30451?postid=76523#post76523","creationDate":"2023-04-13T10:44:56+0000","relativeCreationDate":"3 months ago"},"lastReply":{"id":76523,"author":{"id":40360,"url":"\/members\/stellarhomes-40360","name":"stellarhomes","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/173608bc-b5ce-4fb5-a3bf-d761356193e3.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" Help desk reporting is the process of condensing and presenting customer support data in an easy-to-understand manner using tables, charts, and graphs. Key support metrics are summarized in help desk reports as actionable insights that can guide and optimize future support strategies.\u00a0<\/p> With in-depth help desk reports, support teams can get a deeper understanding of both past and current ticket data and metrics.<\/p>","url":"\/how-do-i-11344\/what-are-the-best-practices-for-optimizing-ticket-management-in-freshdesk-and-how-can-they-be-implemented-effectively-30451?postid=76523#post76523","creationDate":"2023-04-13T10:44:56+0000","relativeCreationDate":"3 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":76518,"author":{"id":42956,"url":"\/members\/aiedwards155-42956","name":"Aiedwards155","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/db67ced1-db43-43c3-9336-d53cb6ac34fa.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" The question I provided is a potential question that could be asked on the sub forum \"Freshdesk\" within the Freshworks community. It is asking for advice on how to best optimize ticket management in Freshdesk, which is a customer service software. The question is aimed at getting insights on the most effective ways to handle customer inquiries, issues, and requests through Freshdesk.<\/p> By asking this question, community members who have experience with Freshdesk can share their tips and tricks for managing tickets efficiently and effectively. This can be beneficial for anyone who is new to using Freshdesk or looking to improve their current ticket management process. Responses due today<\/p> New Requester Responses that have been added to tickets.<\/p> The agent currently gets an email when a response has been added to a ticket, but I\u2019d like to add a dashboard widget rather then rely on emails.<\/p> I can see a column called state when we look at a ticket list, but I don\u2019t seem to be able to filter on state.<\/p> Thanks<\/p>","url":"\/how-do-i-11344\/create-widgets-for-ticket-state-28528?postid=72785#post72785","creationDate":"2023-02-24T15:30:06+0000","relativeCreationDate":"4 months ago"},"isTopicUnread":true,"privateId":4500,"id":28528,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11344,"isIdeation":false,"url":"\/how-do-i-11344","title":"How do I....?","description":"Using Freshdesk"},"url":"\/how-do-i-11344\/create-widgets-for-ticket-state-28528","title":"Create Widgets for Ticket State","lastPost":{"id":76297,"author":{"id":41898,"url":"\/members\/smith543-41898","name":"smith543","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/e45168f1-778b-4a3e-a5ab-f1b3f2ed067e.png","userTitle":"","userLevel":0},"content":" Thanks For giving information and\u00a0<\/p>\t \u00a0<\/p>","url":"\/how-do-i-11344\/create-widgets-for-ticket-state-28528?postid=76297#post76297","creationDate":"2023-04-07T08:50:53+0000","relativeCreationDate":"3 months ago"},"lastReply":{"id":76297,"author":{"id":41898,"url":"\/members\/smith543-41898","name":"smith543","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/e45168f1-778b-4a3e-a5ab-f1b3f2ed067e.png","userTitle":"","userLevel":0},"content":" Thanks For giving information and\u00a0<\/p>\t \u00a0<\/p>","url":"\/how-do-i-11344\/create-widgets-for-ticket-state-28528?postid=76297#post76297","creationDate":"2023-04-07T08:50:53+0000","relativeCreationDate":"3 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":0,"relevantPost":{"id":72785,"author":{"id":40698,"url":"\/members\/lisa-price-40698","name":"lisa.price","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":1},"content":" Does anybody know how to setup dashboard widgets to show:-<\/p> Responses due today<\/p> New Requester Responses that have been added to tickets.<\/p> The agent currently gets an email when a response has been added to a ticket, but I\u2019d like to add a dashboard widget rather then rely on emails.<\/p> I can see a column called state when we look at a ticket list, but I don\u2019t seem to be able to filter on state.<\/p> Thanks<\/p>","url":"\/how-do-i-11344\/create-widgets-for-ticket-state-28528?postid=72785#post72785","creationDate":"2023-02-24T15:30:06+0000","relativeCreationDate":"4 months ago"},"numberOfViews":55,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"76297"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"d31bef097da0cc32bae6ca95586f0c7aba4b093a","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Hi Hi I want to edit the ticket page so that instead of a dropdown it is cards that users can click to submit specific types of ticket (linked to the built forms). I\u2019m unfamiliar with the liquid language and anyways don\u2019t know the internal schema of the database so can\u2019t really use that language to attempt what I\u2019m trying to do.\u00a0\u00a0<\/p>","url":"\/how-do-i-11344\/is-there-a-way-to-get-the-full-dom-so-i-can-edit-the-html-of-specific-dropdowns-30039?postid=75660#post75660","creationDate":"2023-03-24T20:03:58+0000","relativeCreationDate":"3 months ago"},"numberOfViews":10,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"75793"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"d31bef097da0cc32bae6ca95586f0c7aba4b093a","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
We run a Learning Management System as a service. One of our services is to add courses and Instructor Led Trainings. Two of the components of an ILT are Sessions and Events. There is no set cap on how many sessions and events an ILT can have. An event, or more likely, events<\/em>\u00a0reside inside a session. So, in one ILT, you could have: We have a business need that we were hoping FreshDesk would be able to resolve.\u00a0<\/p> We run a Learning Management System as a service. One of our services is to add courses and Instructor Led Trainings. Two of the components of an ILT are Sessions and Events. There is no set cap on how many sessions and events an ILT can have. An event, or more likely, events<\/em>\u00a0reside inside a session. So, in one ILT, you could have: We have a business need that we were hoping FreshDesk would be able to resolve.\u00a0<\/p> We run a Learning Management System as a service. One of our services is to add courses and Instructor Led Trainings. Two of the components of an ILT are Sessions and Events. There is no set cap on how many sessions and events an ILT can have. An event, or more likely, events<\/em>\u00a0reside inside a session. So, in one ILT, you could have: I start with brand-new work and<\/p> My agents are accustomed to placing some significant tickets in folders for storage. As with mailboxes, they can thus add and remove folders. How is that possible with freshwork?<\/p> Thanks<\/p>","url":"\/how-do-i-11344\/how-an-agent-can-add-remove-ticker-folders-28524?postid=72770#post72770","creationDate":"2023-02-24T09:36:10+0000","relativeCreationDate":"4 months ago"},"isTopicUnread":true,"privateId":4497,"id":28524,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11344,"isIdeation":false,"url":"\/how-do-i-11344","title":"How do I....?","description":"Using Freshdesk"},"url":"\/how-do-i-11344\/how-an-agent-can-add-remove-ticker-folders-28524","title":"How an agent can add\/remove ticker folders","lastPost":{"id":72792,"author":{"id":37635,"url":"\/members\/jim-stephen-37635","name":"jim.stephen","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/901daa69-cf06-436a-8383-8ec2d71ac3a7.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":5},"content":" Hi \u00a0<\/p> Greetings from Freshworks Community!\u00a0<\/p> \u00a0<\/p> In regards to your query, agents can filter out tickets in the list view based on the Requirement and save the view for later use.<\/p> \u00a0<\/p> Any suggestion?<\/p> \u00a0<\/p> Thanks<\/p>","url":"\/how-do-i-11344\/can-not-edit-scope-of-agent-28440?postid=72548#post72548","creationDate":"2023-02-20T04:54:13+0000","relativeCreationDate":"5 months ago"},"isTopicUnread":true,"privateId":4453,"id":28440,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11344,"isIdeation":false,"url":"\/how-do-i-11344","title":"How do I....?","description":"Using Freshdesk"},"url":"\/how-do-i-11344\/can-not-edit-scope-of-agent-28440","title":"Can not edit Scope of agent","lastPost":{"id":72567,"author":{"id":41245,"url":"\/members\/jebas-41245","name":"Jebas","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/31f0abf3-88d6-413c-92ad-e080f67d096f.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":2},"content":" Hi I understand your concern regarding the Scope. Usually, it happens if you\u2019re trying to edit an \u201cAccount admin\u201ds Scope. You will not be able to do so. Hi I understand your concern regarding the Scope. Usually, it happens if you\u2019re trying to edit an \u201cAccount admin\u201ds Scope. You will not be able to do so. The options to edit Agent\u2019s scope is dimmed.\u00a0 It\u2019s not possible to edit.<\/p> Any suggestion?<\/p> \u00a0<\/p> Thanks<\/p>","url":"\/how-do-i-11344\/can-not-edit-scope-of-agent-28440?postid=72548#post72548","creationDate":"2023-02-20T04:54:13+0000","relativeCreationDate":"5 months ago"},"numberOfViews":32,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"72567"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"d31bef097da0cc32bae6ca95586f0c7aba4b093a","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Hi \u00a0<\/p> Greetings from Freshworks community!\u00a0<\/p> \u00a0<\/p> In order to raise tickets to the Freshdesk support team, you can always write to support@freshdesk.com<\/a>. Alternatively, you can use this link to submit a ticket:\u00a0https:\/\/support.freshdesk.com\/en\/support\/tickets\/new<\/a>\u00a0\u00a0<\/p> \u00a0<\/p> I hope this helps.<\/p>","url":"\/how-do-i-11344\/creating-support-ticket-28214?postid=72033#post72033","creationDate":"2023-02-07T09:41:17+0000","relativeCreationDate":"5 months ago"},"lastReply":{"id":72033,"author":{"id":37635,"url":"\/members\/jim-stephen-37635","name":"jim.stephen","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/901daa69-cf06-436a-8383-8ec2d71ac3a7.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":5},"content":" Hi \u00a0<\/p> Greetings from Freshworks community!\u00a0<\/p> \u00a0<\/p> In order to raise tickets to the Freshdesk support team, you can always write to support@freshdesk.com<\/a>. Alternatively, you can use this link to submit a ticket:\u00a0https:\/\/support.freshdesk.com\/en\/support\/tickets\/new<\/a>\u00a0\u00a0<\/p> \u00a0<\/p> I hope this helps.<\/p>","url":"\/how-do-i-11344\/creating-support-ticket-28214?postid=72033#post72033","creationDate":"2023-02-07T09:41:17+0000","relativeCreationDate":"5 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":72011,"author":{"id":40565,"url":"\/members\/cgcts-40565","name":"cgcts","avatar":"","userTitle":"","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":" How do I create a support ticket FOR freshdesk support about their product ?<\/p>","url":"\/how-do-i-11344\/creating-support-ticket-28214?postid=72011#post72011","creationDate":"2023-02-06T20:31:30+0000","relativeCreationDate":"5 months ago"},"numberOfViews":15,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"72033"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"d31bef097da0cc32bae6ca95586f0c7aba4b093a","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.Attention please!!\u00a0<\/span><\/span><\/strong><\/h3>
Attention please!!\u00a0<\/span><\/span><\/strong><\/h3>
Attention please!!\u00a0<\/span><\/span><\/strong><\/h3>
How do I....?
20 Topics
\"We are sorry. You have been restricted from accessing this helpdesk page\"<\/p><\/p>","url":"\/how-do-i-11344\/we-are-sorry-you-have-been-restricted-from-accessing-this-helpdesk-page-30958?postid=77722#post77722","creationDate":"2023-05-15T13:18:08+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5676,"id":30958,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11344,"isIdeation":false,"url":"\/how-do-i-11344","title":"How do I....?","description":"Using Freshdesk"},"url":"\/how-do-i-11344\/we-are-sorry-you-have-been-restricted-from-accessing-this-helpdesk-page-30958","title":"We are sorry. You have been restricted from accessing this helpdesk page.","lastPost":{"id":78713,"author":{"id":41252,"url":"\/members\/zachscott-41252","name":"zachscott","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":"
Please can anyone tell me exactly if this application \u201cGDPR assistant\u201d\u00a0\/\/m.teammarx.com\/apps\/freshdesk\/gdpr_assistant\/<\/a>
can delete a contact\u2019s informations (email, phone, name, \u2026.) without deleting the ticket properties that have been created by this contact, and change them to \u201cticket created by anonymous\u201d or something like that ?
Thanks,<\/p>","url":"\/how-do-i-11344\/gdpr-assistant-31257?postid=78492#post78492","creationDate":"2023-06-01T12:05:40+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":5848,"id":31257,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11344,"isIdeation":false,"url":"\/how-do-i-11344","title":"How do I....?","description":"Using Freshdesk"},"url":"\/how-do-i-11344\/gdpr-assistant-31257","title":"GDPR assistant","lastPost":{"id":78560,"author":{"id":11952,"url":"\/members\/aravind-sundararajan-11952","name":"aravind.sundararajan","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9f31714f-72a8-4e37-ac9a-948d01189604.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":4},"content":"
In case you wish to preserve the ticket data while only deleting the customer information, you have the option to create a dummy contact. Afterward, you can update the tickets by assigning the dummy contact as the requester before proceeding with the GDPR deletion.<\/p>","url":"\/how-do-i-11344\/gdpr-assistant-31257?postid=78560#post78560","creationDate":"2023-06-02T15:38:59+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":78560,"author":{"id":11952,"url":"\/members\/aravind-sundararajan-11952","name":"aravind.sundararajan","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9f31714f-72a8-4e37-ac9a-948d01189604.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":4},"content":"
In case you wish to preserve the ticket data while only deleting the customer information, you have the option to create a dummy contact. Afterward, you can update the tickets by assigning the dummy contact as the requester before proceeding with the GDPR deletion.<\/p>","url":"\/how-do-i-11344\/gdpr-assistant-31257?postid=78560#post78560","creationDate":"2023-06-02T15:38:59+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":1,"relevantPost":{"id":78492,"author":{"id":44242,"url":"\/members\/yasserb-44242","name":"yasserB","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
Request code:
1.\u00a0https:\/\/i.imgur.com\/dxeE0PK.png<\/a>
2.\u00a0https:\/\/i.imgur.com\/zCbq1aT.png<\/a>
3.\u00a0https:\/\/i.imgur.com\/mH0qOQf.png<\/a><\/p>
I re-read the documentation several times and I can not understand what is the reason :(
I will be grateful for any help!<\/p>","url":"\/how-do-i-11344\/requests-to-third-party-service-not-working-in-freshdesk-custom-app-31044?postid=77929#post77929","creationDate":"2023-05-18T19:31:00+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5723,"id":31044,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11344,"isIdeation":false,"url":"\/how-do-i-11344","title":"How do I....?","description":"Using Freshdesk"},"url":"\/how-do-i-11344\/requests-to-third-party-service-not-working-in-freshdesk-custom-app-31044","title":"Requests to third party service not working in FreshDesk Custom App","lastPost":{"id":78212,"author":{"id":43831,"url":"\/members\/andrewgolchenko-43831","name":"AndrewGolchenko","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/5285d097-7753-424b-98cb-101e7aa6d472.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
When creating a custom config for webpack,\u00a0\"emitOnErrors: true\" needs to be added https:\/\/prnt.sc\/xWwtjFmxWrq6<\/p>","url":"\/how-do-i-11344\/requests-to-third-party-service-not-working-in-freshdesk-custom-app-31044?postid=78212#post78212","creationDate":"2023-05-25T10:19:06+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":78212,"author":{"id":43831,"url":"\/members\/andrewgolchenko-43831","name":"AndrewGolchenko","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/5285d097-7753-424b-98cb-101e7aa6d472.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
When creating a custom config for webpack,\u00a0\"emitOnErrors: true\" needs to be added https:\/\/prnt.sc\/xWwtjFmxWrq6<\/p>","url":"\/how-do-i-11344\/requests-to-third-party-service-not-working-in-freshdesk-custom-app-31044?postid=78212#post78212","creationDate":"2023-05-25T10:19:06+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":77929,"author":{"id":43831,"url":"\/members\/andrewgolchenko-43831","name":"AndrewGolchenko","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/5285d097-7753-424b-98cb-101e7aa6d472.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
Request code:
1.\u00a0https:\/\/i.imgur.com\/dxeE0PK.png<\/a>
2.\u00a0https:\/\/i.imgur.com\/zCbq1aT.png<\/a>
3.\u00a0https:\/\/i.imgur.com\/mH0qOQf.png<\/a><\/p><\/figure><\/figure><\/figure><\/figure><\/figure><\/figure><\/figure><\/figure>
I\u2019ve tried the following instructions on our current Theme on Portal customization, but it didn\u2019t work. We use\u00a0Garden Plan.<\/p><\/figure>
.row.align-items-center.justify-content-center.fw-feedback-wrapper {
\u00a0 display: none;
}<\/p>
.row.align-items-center.justify-content-center.fw-feedback-wrapper {
\u00a0 display: none;
}<\/p>
I\u2019ve tried the following instructions on our current Theme on Portal customization, but it didn\u2019t work. We use\u00a0Garden Plan.<\/p><\/figure>
We\u2019d like to know if there\u2019s a way to know if a customer hasn\u2019t created a single ticket in the last 7 days.\u00a0
I\u2019m pretty sure this can be done with reports but I\u2019d like to know if there\u2019s another option :-)
Thanks!<\/p>","url":"\/how-do-i-11344\/how-to-know-if-a-customer-isn-t-creating-tickets-31027?postid=77876#post77876","creationDate":"2023-05-17T19:06:29+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5713,"id":31027,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11344,"isIdeation":false,"url":"\/how-do-i-11344","title":"How do I....?","description":"Using Freshdesk"},"url":"\/how-do-i-11344\/how-to-know-if-a-customer-isn-t-creating-tickets-31027","title":"How to know if a customer isn't creating tickets?","lastPost":{"id":77932,"author":{"id":15215,"url":"\/members\/sreejith-subbaraman-15215","name":"sreejith.subbaraman","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"
Please trigger ticket export for last 7 days and an export the entire list of contacts.
Comparing these would give insights about who all haven\u2019t created tickets in the last 7 days.
\u00a0<\/p>","url":"\/how-do-i-11344\/how-to-know-if-a-customer-isn-t-creating-tickets-31027?postid=77932#post77932","creationDate":"2023-05-18T19:54:07+0000","relativeCreationDate":"2 months ago"},"lastReply":{"id":77932,"author":{"id":15215,"url":"\/members\/sreejith-subbaraman-15215","name":"sreejith.subbaraman","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"
Please trigger ticket export for last 7 days and an export the entire list of contacts.
Comparing these would give insights about who all haven\u2019t created tickets in the last 7 days.
\u00a0<\/p>","url":"\/how-do-i-11344\/how-to-know-if-a-customer-isn-t-creating-tickets-31027?postid=77932#post77932","creationDate":"2023-05-18T19:54:07+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":77876,"author":{"id":42110,"url":"\/members\/manuel-ops-42110","name":"Manuel Ops","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/53962872-98c4-4fe8-8d5a-cdf394814635.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
We\u2019d like to know if there\u2019s a way to know if a customer hasn\u2019t created a single ticket in the last 7 days.\u00a0
I\u2019m pretty sure this can be done with reports but I\u2019d like to know if there\u2019s another option :-)
Thanks!<\/p>","url":"\/how-do-i-11344\/how-to-know-if-a-customer-isn-t-creating-tickets-31027?postid=77876#post77876","creationDate":"2023-05-17T19:06:29+0000","relativeCreationDate":"2 months ago"},"numberOfViews":14,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"77932"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"d31bef097da0cc32bae6ca95586f0c7aba4b093a","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
<\/figure><\/figure><\/figure>
\u00a0 ...
<\/select>
\u00a0<\/p><\/blockquote>
\u00a0 size: [number_of_options];
}
\u00a0<\/p><\/blockquote>[number_of_options]<\/code> with the total number of options in the dropdown list. For example, if you have 5 options, the rule would look like this:<\/p>
\u00a0 size: 5;
}
\u00a0<\/p><\/blockquote>\u00a0<\/pre>","url":"\/how-do-i-11344\/make-a-dropdown-menu-larger-30599?postid=76966#post76966","creationDate":"2023-04-26T16:56:29+0000","relativeCreationDate":"2 months ago"},"lastReply":{"id":76966,"author":{"id":43080,"url":"\/members\/helen-dobbins-43080","name":"Helen_Dobbins","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"
\u00a0 ...
<\/select>
\u00a0<\/p><\/blockquote>
\u00a0 size: [number_of_options];
}
\u00a0<\/p><\/blockquote>[number_of_options]<\/code> with the total number of options in the dropdown list. For example, if you have 5 options, the rule would look like this:<\/p>
\u00a0 size: 5;
}
\u00a0<\/p><\/blockquote>\u00a0<\/pre>","url":"\/how-do-i-11344\/make-a-dropdown-menu-larger-30599?postid=76966#post76966","creationDate":"2023-04-26T16:56:29+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":76919,"author":{"id":42436,"url":"\/members\/brownae-42436","name":"brownae","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":"
\u00a0<\/p>","url":"\/how-do-i-11344\/what-are-the-best-practices-for-optimizing-ticket-management-in-freshdesk-and-how-can-they-be-implemented-effectively-30451?postid=76518#post76518","creationDate":"2023-04-13T10:15:19+0000","relativeCreationDate":"3 months ago"},"isTopicUnread":true,"privateId":5418,"id":30451,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11344,"isIdeation":false,"url":"\/how-do-i-11344","title":"How do I....?","description":"Using Freshdesk"},"url":"\/how-do-i-11344\/what-are-the-best-practices-for-optimizing-ticket-management-in-freshdesk-and-how-can-they-be-implemented-effectively-30451","title":"What are the best practices for optimizing ticket management in Freshdesk and how can they be implemented effectively?","lastPost":{"id":76523,"author":{"id":40360,"url":"\/members\/stellarhomes-40360","name":"stellarhomes","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/173608bc-b5ce-4fb5-a3bf-d761356193e3.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"
\u00a0<\/p>","url":"\/how-do-i-11344\/what-are-the-best-practices-for-optimizing-ticket-management-in-freshdesk-and-how-can-they-be-implemented-effectively-30451?postid=76518#post76518","creationDate":"2023-04-13T10:15:19+0000","relativeCreationDate":"3 months ago"},"numberOfViews":19,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"76523"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"d31bef097da0cc32bae6ca95586f0c7aba4b093a","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
pinterest-video-downloader<\/a><\/h2>\t<\/div><\/content-quote>
pinterest-video-downloader<\/a><\/h2>\t<\/div><\/content-quote>
Greetings from Freshworks Community!
I understand your concern. We have something similar which is \u201cTicket Forms\u201d which\u00a0allows you to show the relevant form to your customers depending on what they want to contact you about.
Please check the link below to know more:
https:\/\/support.freshdesk.com\/en\/support\/solutions\/articles\/50000004260-introduction-to-multiple-ticket-forms<\/a>
Please feel free to reply back if you have any questions of if you\u2019re looking for something different.
Cheers,
Jebas D.<\/p>","url":"\/how-do-i-11344\/is-there-a-way-to-get-the-full-dom-so-i-can-edit-the-html-of-specific-dropdowns-30039?postid=75793#post75793","creationDate":"2023-03-28T02:50:01+0000","relativeCreationDate":"3 months ago"},"lastReply":{"id":75793,"author":{"id":41245,"url":"\/members\/jebas-41245","name":"Jebas","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/31f0abf3-88d6-413c-92ad-e080f67d096f.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":2},"content":"
Greetings from Freshworks Community!
I understand your concern. We have something similar which is \u201cTicket Forms\u201d which\u00a0allows you to show the relevant form to your customers depending on what they want to contact you about.
Please check the link below to know more:
https:\/\/support.freshdesk.com\/en\/support\/solutions\/articles\/50000004260-introduction-to-multiple-ticket-forms<\/a>
Please feel free to reply back if you have any questions of if you\u2019re looking for something different.
Cheers,
Jebas D.<\/p>","url":"\/how-do-i-11344\/is-there-a-way-to-get-the-full-dom-so-i-can-edit-the-html-of-specific-dropdowns-30039?postid=75793#post75793","creationDate":"2023-03-28T02:50:01+0000","relativeCreationDate":"3 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":75660,"author":{"id":41407,"url":"\/members\/tommyvanauken-41407","name":"tommyvanauken","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
2 Sessions each with 1 event
5 Sessions each with 3 events
50 Sessions each with 6 events.
This goes on ad infinitum.\u00a0
We want to capture all new ILT requests (no matter how many sessions or events they have) with the least amount of fields possible. For example, a customer logs in, sees the form for requesting an ILT, types the number of sessions they want, that number of conditional fields automatically populates. Is this doable?\u00a0
I have no idea how to do this in fresh, or if it is even possible. You can accomplish this with survey tools, but we got a ticketing system to process requests of this nature.\u00a0<\/p>","url":"\/how-do-i-11344\/can-you-have-user-generated-fields-29969?postid=75566#post75566","creationDate":"2023-03-23T19:41:28+0000","relativeCreationDate":"3 months ago"},"isTopicUnread":true,"privateId":5144,"id":29969,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11344,"isIdeation":false,"url":"\/how-do-i-11344","title":"How do I....?","description":"Using Freshdesk"},"url":"\/how-do-i-11344\/can-you-have-user-generated-fields-29969","title":"Can you have user generated fields?","lastPost":{"id":75566,"author":{"id":41407,"url":"\/members\/tommyvanauken-41407","name":"tommyvanauken","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
2 Sessions each with 1 event
5 Sessions each with 3 events
50 Sessions each with 6 events.
This goes on ad infinitum.\u00a0
We want to capture all new ILT requests (no matter how many sessions or events they have) with the least amount of fields possible. For example, a customer logs in, sees the form for requesting an ILT, types the number of sessions they want, that number of conditional fields automatically populates. Is this doable?\u00a0
I have no idea how to do this in fresh, or if it is even possible. You can accomplish this with survey tools, but we got a ticketing system to process requests of this nature.\u00a0<\/p>","url":"\/how-do-i-11344\/can-you-have-user-generated-fields-29969?postid=75566#post75566","creationDate":"2023-03-23T19:41:28+0000","relativeCreationDate":"3 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":75566,"author":{"id":41407,"url":"\/members\/tommyvanauken-41407","name":"tommyvanauken","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
2 Sessions each with 1 event
5 Sessions each with 3 events
50 Sessions each with 6 events.
This goes on ad infinitum.\u00a0
We want to capture all new ILT requests (no matter how many sessions or events they have) with the least amount of fields possible. For example, a customer logs in, sees the form for requesting an ILT, types the number of sessions they want, that number of conditional fields automatically populates. Is this doable?\u00a0
I have no idea how to do this in fresh, or if it is even possible. You can accomplish this with survey tools, but we got a ticketing system to process requests of this nature.\u00a0<\/p>","url":"\/how-do-i-11344\/can-you-have-user-generated-fields-29969?postid=75566#post75566","creationDate":"2023-03-23T19:41:28+0000","relativeCreationDate":"3 months ago"},"numberOfViews":13,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"75566"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"d31bef097da0cc32bae6ca95586f0c7aba4b093a","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Greetings from the Freshworks Community!
\u00a0<\/p>
Kindly reply back to this thread if you\u2019re facing the issue while editing some other role\u2019s agent.
Regards,
Jebas D.<\/p>","url":"\/how-do-i-11344\/can-not-edit-scope-of-agent-28440?postid=72567#post72567","creationDate":"2023-02-20T11:34:01+0000","relativeCreationDate":"5 months ago"},"lastReply":{"id":72567,"author":{"id":41245,"url":"\/members\/jebas-41245","name":"Jebas","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/31f0abf3-88d6-413c-92ad-e080f67d096f.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":2},"content":"
Greetings from the Freshworks Community!
\u00a0<\/p>
Kindly reply back to this thread if you\u2019re facing the issue while editing some other role\u2019s agent.
Regards,
Jebas D.<\/p>","url":"\/how-do-i-11344\/can-not-edit-scope-of-agent-28440?postid=72567#post72567","creationDate":"2023-02-20T11:34:01+0000","relativeCreationDate":"5 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":72548,"author":{"id":41700,"url":"\/members\/dang-truong1-41700","name":"dang_truong1","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"Join the Community
Sign in to the Community
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Login with LinkedIn
Functional","cookiepolicy.modal.level2":"Normal
Functional + analytics","cookiepolicy.modal.level3":"Complete
Functional + analytics + social media + embedded videos"}}}">
![AndrewGolchenko](\"https:\/\/i.imgur.com\/mH0qOQf.png\")
