Discover the game-changing impact of Generative AI<\/strong> on customer service in this power-packed webinar.<\/p> Here\u2019s what you need to know about the session -<\/p> Agenda -<\/strong><\/u><\/p> \u00a0<\/p> What areas we will delve into -<\/u><\/strong><\/p> \u00a0<\/p> Date - Aug 8, 2023<\/strong><\/p> Time - 9:00 AM PST | 9:30 PM IST<\/strong><\/p> Hello Everyone!<\/strong><\/p> Discover the game-changing impact of Generative AI<\/strong> on customer service in this power-packed webinar.<\/p> Here\u2019s what you need to know about the session -<\/p> Agenda -<\/strong><\/u><\/p> \u00a0<\/p> What areas we will delve into -<\/u><\/strong><\/p> \u00a0<\/p> Using Freshchat Hi - if a customer sends a chat in between 5pm and 7pm, I want an automatic message to be sent saying it will take longer to reply as this is our busiest time. I want the chat to remain open as somebody will respond to it but I cannot see how to do this - any suggestions please?<\/p>","url":"\/agent-efficiency-tools-11366\/freshchat-auto-message-22862?postid=57652#post57652","creationDate":"2021-11-30T16:52:10+0000","relativeCreationDate":"1 year ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":57652,"author":{"id":33899,"url":"\/members\/graham1-33899","name":"graham1","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hi - if a customer sends a chat in between 5pm and 7pm, I want an automatic message to be sent saying it will take longer to reply as this is our busiest time. I want the chat to remain open as somebody will respond to it but I cannot see how to do this - any suggestions please?<\/p>","url":"\/agent-efficiency-tools-11366\/freshchat-auto-message-22862?postid=57652#post57652","creationDate":"2021-11-30T16:52:10+0000","relativeCreationDate":"1 year ago"},"numberOfViews":153,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshchat-11321","categoryId":11321,"title":"Using Freshchat","metaRobots":"index, follow","type":0},"lastPostId":"57652"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"c727e2b6a18942094f383cb3431459d8654696a7","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Customer service motivation needs to blend in with an organization's culture to create fulfilling jobs for their frontline employees.<\/p> Take a look at this <\/a>short gui<\/a>de<\/u> to keep your customer service agents happy.<\/p> Which one (or more) of these works best for you?<\/p> 1. By promoting two-way communication. With the pandemic and people forced to shift to remote work, it\u2019s understandably even tougher for customer service teams to stay motivated every day.<\/p> Customer service motivation needs to blend in with an organization's culture to create fulfilling jobs for their frontline employees.<\/p> Take a look at this <\/a>short gui<\/a>de<\/u> to keep your customer service agents happy.<\/p> Which one (or more) of these works best for you?<\/p> 1. By promoting two-way communication. With the pandemic and people forced to shift to remote work, it\u2019s understandably even tougher for customer service teams to stay motivated every day.<\/p> Customer service motivation needs to blend in with an organization's culture to create fulfilling jobs for their frontline employees.<\/p> Take a look at this <\/a>short gui<\/a>de<\/u> to keep your customer service agents happy.<\/p> Which one (or more) of these works best for you?<\/p> 1. By promoting two-way communication. Unable to invite agent into Freshchat. This thing is garbage.\u00a0<\/p>","url":"\/agent-efficiency-tools-11366\/error-inviting-agent-21425?postid=54072#post54072","creationDate":"2021-06-18T15:21:10+0000","relativeCreationDate":"2 years ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":1,"relevantPost":{"id":54072,"author":{"id":31497,"url":"\/members\/johnexo-31497","name":"JohnEXO","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Unable to invite agent into Freshchat. This thing is garbage.\u00a0<\/p>","url":"\/agent-efficiency-tools-11366\/error-inviting-agent-21425?postid=54072#post54072","creationDate":"2021-06-18T15:21:10+0000","relativeCreationDate":"2 years ago"},"numberOfViews":48,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshchat-11321","categoryId":11321,"title":"Using Freshchat","metaRobots":"index, follow","type":0},"lastPostId":"54072"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"c727e2b6a18942094f383cb3431459d8654696a7","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Text and Images seems to work fine but i\u2019m unable to send attachments. There is no documentation about the format of sending attachment.<\/p>","url":"\/agent-efficiency-tools-11366\/send-attachment-through-freshchat-api-21251?postid=53566#post53566","creationDate":"2021-05-12T09:52:51+0000","relativeCreationDate":"2 years ago"},"isTopicUnread":true,"privateId":1085,"id":21251,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11366,"isIdeation":false,"url":"\/agent-efficiency-tools-11366","title":"Agent Efficiency Tools","description":"Using Freshchat"},"url":"\/agent-efficiency-tools-11366\/send-attachment-through-freshchat-api-21251","title":"Send Attachment through Freshchat API","lastPost":{"id":53667,"author":{"id":31200,"url":"\/members\/desaiankit911-31200","name":"desaiankit911","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/7ecd804f-96c8-44ef-bfc7-cc4b140cae6a.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" Hey, please share your Body of\u00a0POST request for\u00a0the Image, text, and document that you are sending<\/p>","url":"\/agent-efficiency-tools-11366\/send-attachment-through-freshchat-api-21251?postid=53667#post53667","creationDate":"2021-05-21T09:40:52+0000","relativeCreationDate":"2 years ago"},"lastReply":{"id":53667,"author":{"id":31200,"url":"\/members\/desaiankit911-31200","name":"desaiankit911","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/7ecd804f-96c8-44ef-bfc7-cc4b140cae6a.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" Hey, please share your Body of\u00a0POST request for\u00a0the Image, text, and document that you are sending<\/p>","url":"\/agent-efficiency-tools-11366\/send-attachment-through-freshchat-api-21251?postid=53667#post53667","creationDate":"2021-05-21T09:40:52+0000","relativeCreationDate":"2 years ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":53566,"author":{"id":31132,"url":"\/members\/sniperline047-31132","name":"sniperline047","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/30a63baa-dd0b-4e5f-b68b-b7065a90df2e.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Is there a way to send attachment throught the POST API of freshchat?\u00a0<\/p> Text and Images seems to work fine but i\u2019m unable to send attachments. There is no documentation about the format of sending attachment.<\/p>","url":"\/agent-efficiency-tools-11366\/send-attachment-through-freshchat-api-21251?postid=53566#post53566","creationDate":"2021-05-12T09:52:51+0000","relativeCreationDate":"2 years ago"},"numberOfViews":161,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshchat-11321","categoryId":11321,"title":"Using Freshchat","metaRobots":"index, follow","type":0},"lastPostId":"53667"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"c727e2b6a18942094f383cb3431459d8654696a7","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
You think to yourself, \u201cIf only I could see what the customer\u2019s doing, it would sure make things better\u201d.<\/p> Well, your dream just came true. With Freshchat\u2019s conversation view, you can stay on the same page as your customers. Literally.<\/p> Co-browsing<\/strong> can help you provide live, instant, and personalized support to your customers right from the Freshchat web app. Just, request for access to your customer\u2019s screen to help them with their queries.<\/p> Imagine you\u2019re on a call with a customer regarding an issue with the website. You\u2019re guiding the customer on how to fix it but, the customer is not able to follow what you\u2019re saying.<\/p> You think to yourself, \u201cIf only I could see what the customer\u2019s doing, it would sure make things better\u201d.<\/p> Well, your dream just came true. With Freshchat\u2019s conversation view, you can stay on the same page as your customers. Literally.<\/p> Co-browsing<\/strong> can help you provide live, instant, and personalized support to your customers right from the Freshchat web app. Just, request for access to your customer\u2019s screen to help them with their queries.<\/p> Imagine you\u2019re on a call with a customer regarding an issue with the website. You\u2019re guiding the customer on how to fix it but, the customer is not able to follow what you\u2019re saying.<\/p> You think to yourself, \u201cIf only I could see what the customer\u2019s doing, it would sure make things better\u201d.<\/p> Well, your dream just came true. With Freshchat\u2019s conversation view, you can stay on the same page as your customers. Literally.<\/p> Co-browsing<\/strong> can help you provide live, instant, and personalized support to your customers right from the Freshchat web app. Just, request for access to your customer\u2019s screen to help them with their queries.<\/p> \u201c What\u2019s the pricing plan?\u201d<\/p> \u201c What all pricing plans do you folks provide?\u201d<\/p> \u201c Send me the pricing plan!\u201d<\/p> Customers have questions. And these questions can get repetitive. Imagine typing the same response Every. Single. Time. Tiring, right?<\/p> Well, don\u2019t sweat it because with Freshchat\u2019s Canned responses save your time in the most amazing way. You can set predefined responses to common customer queries and welcome\/thank you messages. This can be accessed and sent by team members as part of their conversation.To access your short code use a slash followed by the response.\u00a0<\/p> Pretty cool, right? This helps in having high impactful conversations and decreases your workload. <\/p>","url":"\/agent-efficiency-tools-11366\/save-time-with-canned-responses-19582?postid=50162#post50162","creationDate":"2020-08-26T14:15:10+0000","relativeCreationDate":"2 years ago"},"isTopicUnread":true,"privateId":17311,"id":19582,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11366,"isIdeation":false,"url":"\/agent-efficiency-tools-11366","title":"Agent Efficiency Tools","description":"Using Freshchat"},"url":"\/agent-efficiency-tools-11366\/save-time-with-canned-responses-19582","title":"Save time with Canned responses","lastPost":{"id":50162,"author":{"id":20974,"url":"\/members\/lakshara-kempraj-20974","name":"lakshara.kempraj","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" \u201cCan you give me the list of plans?\u201d<\/p> \u201c What\u2019s the pricing plan?\u201d<\/p> \u201c What all pricing plans do you folks provide?\u201d<\/p> \u201c Send me the pricing plan!\u201d<\/p> Customers have questions. And these questions can get repetitive. Imagine typing the same response Every. Single. Time. Tiring, right?<\/p> Well, don\u2019t sweat it because with Freshchat\u2019s Canned responses save your time in the most amazing way. You can set predefined responses to common customer queries and welcome\/thank you messages. This can be accessed and sent by team members as part of their conversation.To access your short code use a slash followed by the response.\u00a0<\/p> Pretty cool, right? This helps in having high impactful conversations and decreases your workload. <\/p>","url":"\/agent-efficiency-tools-11366\/save-time-with-canned-responses-19582?postid=50162#post50162","creationDate":"2020-08-26T14:15:10+0000","relativeCreationDate":"2 years ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":50162,"author":{"id":20974,"url":"\/members\/lakshara-kempraj-20974","name":"lakshara.kempraj","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" \u201cCan you give me the list of plans?\u201d<\/p> \u201c What\u2019s the pricing plan?\u201d<\/p> \u201c What all pricing plans do you folks provide?\u201d<\/p> \u201c Send me the pricing plan!\u201d<\/p> Customers have questions. And these questions can get repetitive. Imagine typing the same response Every. Single. Time. Tiring, right?<\/p> Well, don\u2019t sweat it because with Freshchat\u2019s Canned responses save your time in the most amazing way. You can set predefined responses to common customer queries and welcome\/thank you messages. This can be accessed and sent by team members as part of their conversation.To access your short code use a slash followed by the response.\u00a0<\/p> Pretty cool, right? This helps in having high impactful conversations and decreases your workload. <\/p>","url":"\/agent-efficiency-tools-11366\/save-time-with-canned-responses-19582?postid=50162#post50162","creationDate":"2020-08-26T14:15:10+0000","relativeCreationDate":"2 years ago"},"numberOfViews":32,"contentType":"discussion","publicLabel":"","category":{"url":"\/using-freshchat-11321","categoryId":11321,"title":"Using Freshchat","metaRobots":"index, follow","type":0},"lastPostId":"50162"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"c727e2b6a18942094f383cb3431459d8654696a7","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
With Freshchat\u2019s Priority Inbox, you don\u2019t have to search through a thousand messages to find the one customer you forgot to reply to. As the name suggests Priority Inbox sorts your conversations in the order of priority and helps you identify which conversations have pending replies. It sorts your conversations based on first response due, response due, and no response due. <\/strong><\/p> P.s,\u00a0<\/strong>it also highlights the time from when the conversations have been waiting. You never have to worry about losing a customer again.<\/p>","url":"\/agent-efficiency-tools-11366\/stay-on-top-of-every-conversation-with-priority-inbox-19535?postid=49988#post49988","creationDate":"2020-08-19T07:58:25+0000","relativeCreationDate":"2 years ago"},"isTopicUnread":true,"privateId":17276,"id":19535,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11366,"isIdeation":false,"url":"\/agent-efficiency-tools-11366","title":"Agent Efficiency Tools","description":"Using Freshchat"},"url":"\/agent-efficiency-tools-11366\/stay-on-top-of-every-conversation-with-priority-inbox-19535","title":"Stay on top of every conversation with Priority Inbox","lastPost":{"id":49988,"author":{"id":20974,"url":"\/members\/lakshara-kempraj-20974","name":"lakshara.kempraj","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Message clusters can be chaotic. But, what if I told you, it doesn\u2019t have to be.<\/p> With Freshchat\u2019s Priority Inbox, you don\u2019t have to search through a thousand messages to find the one customer you forgot to reply to. As the name suggests Priority Inbox sorts your conversations in the order of priority and helps you identify which conversations have pending replies. It sorts your conversations based on first response due, response due, and no response due. <\/strong><\/p> P.s,\u00a0<\/strong>it also highlights the time from when the conversations have been waiting. You never have to worry about losing a customer again.<\/p>","url":"\/agent-efficiency-tools-11366\/stay-on-top-of-every-conversation-with-priority-inbox-19535?postid=49988#post49988","creationDate":"2020-08-19T07:58:25+0000","relativeCreationDate":"2 years ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":49988,"author":{"id":20974,"url":"\/members\/lakshara-kempraj-20974","name":"lakshara.kempraj","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Message clusters can be chaotic. But, what if I told you, it doesn\u2019t have to be.<\/p> With Freshchat\u2019s Priority Inbox, you don\u2019t have to search through a thousand messages to find the one customer you forgot to reply to. As the name suggests Priority Inbox sorts your conversations in the order of priority and helps you identify which conversations have pending replies. It sorts your conversations based on first response due, response due, and no response due. <\/strong><\/p> P.s,\u00a0<\/strong>it also highlights the time from when the conversations have been waiting. You never have to worry about losing a customer again.<\/p>","url":"\/agent-efficiency-tools-11366\/stay-on-top-of-every-conversation-with-priority-inbox-19535?postid=49988#post49988","creationDate":"2020-08-19T07:58:25+0000","relativeCreationDate":"2 years ago"},"numberOfViews":57,"contentType":"discussion","publicLabel":"","category":{"url":"\/using-freshchat-11321","categoryId":11321,"title":"Using Freshchat","metaRobots":"index, follow","type":0},"lastPostId":"49988"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"c727e2b6a18942094f383cb3431459d8654696a7","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
So, how does Freshchat help with that? Freshchat's Context pane helps you send the perfect message with contextual information.<\/p> Let's take a look at an E-commerce example. Before sending out a message to a particular customer here\u2019s everything you can know about them!<\/p> Details such as their name, email ID, phone number, etc.,<\/p><\/li> Purchase history, no. of items in their cart, membership ID.<\/p><\/li> Follow how your customers have navigated through the website to have better conversations with them.<\/p><\/li> App integrations such as payment apps would display the customer\u2019s payment history.<\/p><\/li><\/ul> Well, what more can you ask for? Isn\u2019t this enough to have great conversations with customers?\u00a0<\/p>","url":"\/agent-efficiency-tools-11366\/know-more-about-your-customers-with-context-pane-19497?postid=49856#post49856","creationDate":"2020-08-12T09:35:21+0000","relativeCreationDate":"2 years ago"},"isTopicUnread":true,"privateId":17243,"id":19497,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11366,"isIdeation":false,"url":"\/agent-efficiency-tools-11366","title":"Agent Efficiency Tools","description":"Using Freshchat"},"url":"\/agent-efficiency-tools-11366\/know-more-about-your-customers-with-context-pane-19497","title":"Know more about your customers with Context pane","lastPost":{"id":49856,"author":{"id":20974,"url":"\/members\/lakshara-kempraj-20974","name":"lakshara.kempraj","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Sending messages to customers can be scary. The message you send determines future relations with your customers. What\u2019s even scarier is sending a message to a customer without knowing any information about them. It\u2019s like roller skating without any protective gear on.<\/p> So, how does Freshchat help with that? Freshchat's Context pane helps you send the perfect message with contextual information.<\/p> Let's take a look at an E-commerce example. Before sending out a message to a particular customer here\u2019s everything you can know about them!<\/p> Details such as their name, email ID, phone number, etc.,<\/p><\/li> Purchase history, no. of items in their cart, membership ID.<\/p><\/li> Follow how your customers have navigated through the website to have better conversations with them.<\/p><\/li> App integrations such as payment apps would display the customer\u2019s payment history.<\/p><\/li><\/ul> Well, what more can you ask for? Isn\u2019t this enough to have great conversations with customers?\u00a0<\/p>","url":"\/agent-efficiency-tools-11366\/know-more-about-your-customers-with-context-pane-19497?postid=49856#post49856","creationDate":"2020-08-12T09:35:21+0000","relativeCreationDate":"2 years ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":49856,"author":{"id":20974,"url":"\/members\/lakshara-kempraj-20974","name":"lakshara.kempraj","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Sending messages to customers can be scary. The message you send determines future relations with your customers. What\u2019s even scarier is sending a message to a customer without knowing any information about them. It\u2019s like roller skating without any protective gear on.<\/p> So, how does Freshchat help with that? Freshchat's Context pane helps you send the perfect message with contextual information.<\/p> Let's take a look at an E-commerce example. Before sending out a message to a particular customer here\u2019s everything you can know about them!<\/p> Details such as their name, email ID, phone number, etc.,<\/p><\/li> Purchase history, no. of items in their cart, membership ID.<\/p><\/li> Follow how your customers have navigated through the website to have better conversations with them.<\/p><\/li> App integrations such as payment apps would display the customer\u2019s payment history.<\/p><\/li><\/ul> Well, what more can you ask for? Isn\u2019t this enough to have great conversations with customers?\u00a0<\/p>","url":"\/agent-efficiency-tools-11366\/know-more-about-your-customers-with-context-pane-19497?postid=49856#post49856","creationDate":"2020-08-12T09:35:21+0000","relativeCreationDate":"2 years ago"},"numberOfViews":33,"contentType":"discussion","publicLabel":"","category":{"url":"\/using-freshchat-11321","categoryId":11321,"title":"Using Freshchat","metaRobots":"index, follow","type":0},"lastPostId":"49856"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"c727e2b6a18942094f383cb3431459d8654696a7","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.![\"\ud83d\udccc\"](\"https:\/\/cdn.jsdelivr.net\/emojione\/assets\/png\/1f4cc.png?v=2.2.7\"\/ "\\":pushpin:\\"")
Generative AI\u2019s impact on customer service and support<\/p> Quick demo on leveraging AI for enhanced customer service functions<\/p> Q&A session<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section> Understand how Generative AI is transforming customer service<\/p> Discover how AI enhances self-service and delivers quick resolutions, freeing up agent time<\/p> Explore Freshworks' newly launched Freddy AI, powered by Generative AI, for automating repetitive tasks and maximising productivity<\/p>\u00a0 Learn how Freddy AI enables proactive issue identification and timely decision-making for business\u00a0growth<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>![\"\ud83d\udc49\ud83c\udffd\"](\"https:\/\/cdn.jsdelivr.net\/emojione\/assets\/png\/1f449-1f3fd.png?v=2.2.7\"\/ "\\":point_right_tone3:\\"")
\u00a0RSVP NOW !!<\/strong><\/a><\/p>","author":{"id":43548,"url":"\/members\/kamakshi-v-43548","name":"Kamakshi V","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/e865e8ef-3f5e-4151-899f-7677e48d6699.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":3},"type":"Webinar","url":"https:\/\/community.freshworks.com\/events\/unleash-ai-cx-gets-more-personalized-predictive-and-optimized-227","image":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/125f6bf9-d0ed-43bb-be49-e160f57f0c14_thumb.jpg","location":"","startsAt":1691510400,"endsAt":1691514000,"contentType":"event","attendees":[],"attendeeCount":0,"isLoggedInUserAttendee":false,"createdAt":"1690397491"},"config":{"selectedTopic":{"id":227,"title":"Unleash AI: CX gets more Personalized, Predictive, and Optimized","content":" Generative AI\u2019s impact on customer service and support<\/p> Quick demo on leveraging AI for enhanced customer service functions<\/p> Q&A session<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section> Understand how Generative AI is transforming customer service<\/p> Discover how AI enhances self-service and delivers quick resolutions, freeing up agent time<\/p> Explore Freshworks' newly launched Freddy AI, powered by Generative AI, for automating repetitive tasks and maximising productivity<\/p>\u00a0 Learn how Freddy AI enables proactive issue identification and timely decision-making for business\u00a0growth<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>Agent Efficiency Tools
8 Topics
2. Empowering the agents with the right tools
3. Rewarding and appreciating your support reps.
4. Regulating workload and setting realistic goals
5. Sharing customer appreciation with the agents<\/p>","url":"\/agent-efficiency-tools-11366\/how-can-we-motivate-customer-service-agents-21652?postid=54682#post54682","creationDate":"2021-07-21T12:16:39+0000","relativeCreationDate":"2 years ago"},"isTopicUnread":true,"privateId":12491,"id":21652,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11366,"isIdeation":false,"url":"\/agent-efficiency-tools-11366","title":"Agent Efficiency Tools","description":"Using Freshchat"},"url":"\/agent-efficiency-tools-11366\/how-can-we-motivate-customer-service-agents-21652","title":"How can we motivate customer service agents?","lastPost":{"id":54682,"author":{"id":31093,"url":"\/members\/rhea-desouza-31093","name":"rhea.desouza","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/eb505b4d-d747-4852-bcb7-1647200c93e6.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":7},"content":"
2. Empowering the agents with the right tools
3. Rewarding and appreciating your support reps.
4. Regulating workload and setting realistic goals
5. Sharing customer appreciation with the agents<\/p>","url":"\/agent-efficiency-tools-11366\/how-can-we-motivate-customer-service-agents-21652?postid=54682#post54682","creationDate":"2021-07-21T12:16:39+0000","relativeCreationDate":"2 years ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":1,"relevantPost":{"id":54682,"author":{"id":31093,"url":"\/members\/rhea-desouza-31093","name":"rhea.desouza","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/eb505b4d-d747-4852-bcb7-1647200c93e6.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":7},"content":"
2. Empowering the agents with the right tools
3. Rewarding and appreciating your support reps.
4. Regulating workload and setting realistic goals
5. Sharing customer appreciation with the agents<\/p>","url":"\/agent-efficiency-tools-11366\/how-can-we-motivate-customer-service-agents-21652?postid=54682#post54682","creationDate":"2021-07-21T12:16:39+0000","relativeCreationDate":"2 years ago"},"numberOfViews":33,"contentType":"article","featuredImage":"","publicLabel":"F.A.Q.","category":{"url":"\/using-freshchat-11321","categoryId":11321,"title":"Using Freshchat","metaRobots":"index, follow","type":0},"lastPostId":"54682"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"c727e2b6a18942094f383cb3431459d8654696a7","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
<\/p>
<\/p>
<\/p>","url":"\/agent-efficiency-tools-11366\/stay-on-the-same-page-as-you-customers-with-co-browsing-19645?postid=50369#post50369","creationDate":"2020-09-09T15:11:18+0000","relativeCreationDate":"2 years ago"},"isTopicUnread":true,"privateId":17347,"id":19645,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11366,"isIdeation":false,"url":"\/agent-efficiency-tools-11366","title":"Agent Efficiency Tools","description":"Using Freshchat"},"url":"\/agent-efficiency-tools-11366\/stay-on-the-same-page-as-you-customers-with-co-browsing-19645","title":"Stay on the same page as you customers with Co-browsing","lastPost":{"id":50369,"author":{"id":20974,"url":"\/members\/lakshara-kempraj-20974","name":"lakshara.kempraj","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
<\/p>
<\/p>
<\/p>","url":"\/agent-efficiency-tools-11366\/stay-on-the-same-page-as-you-customers-with-co-browsing-19645?postid=50369#post50369","creationDate":"2020-09-09T15:11:18+0000","relativeCreationDate":"2 years ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":50369,"author":{"id":20974,"url":"\/members\/lakshara-kempraj-20974","name":"lakshara.kempraj","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
<\/p>
<\/p>
<\/p>","url":"\/agent-efficiency-tools-11366\/stay-on-the-same-page-as-you-customers-with-co-browsing-19645?postid=50369#post50369","creationDate":"2020-09-09T15:11:18+0000","relativeCreationDate":"2 years ago"},"numberOfViews":50,"contentType":"discussion","publicLabel":"","category":{"url":"\/using-freshchat-11321","categoryId":11321,"title":"Using Freshchat","metaRobots":"index, follow","type":0},"lastPostId":"50369"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"c727e2b6a18942094f383cb3431459d8654696a7","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
<\/p>
<\/p>
<\/p>
<\/p>
<\/p>
<\/p>
<\/p>
<\/p>
<\/p>
<\/p>
<\/p>
<\/p>
<\/p>
<\/p>
<\/p>
<\/p>
<\/p>
<\/p>
<\/p>
<\/p>
<\/p>
<\/p>
<\/p>
<\/p>
<\/p>
<\/p>
<\/p>Badge winners
Join the Community
Sign in to the Community
Social Login
Login for Freshworks Employees
Login with LinkedIn
Functional","cookiepolicy.modal.level2":"Normal
Functional + analytics","cookiepolicy.modal.level3":"Complete
Functional + analytics + social media + embedded videos"}}}">
