Discover the game-changing impact of Generative AI<\/strong> on customer service in this power-packed webinar.<\/p> Here\u2019s what you need to know about the session -<\/p> Agenda -<\/strong><\/u><\/p> \u00a0<\/p> What areas we will delve into -<\/u><\/strong><\/p> \u00a0<\/p> Date - Aug 8, 2023<\/strong><\/p> Time - 9:00 AM PST | 9:30 PM IST<\/strong><\/p> Hello Everyone!<\/strong><\/p> Discover the game-changing impact of Generative AI<\/strong> on customer service in this power-packed webinar.<\/p> Here\u2019s what you need to know about the session -<\/p> Agenda -<\/strong><\/u><\/p> \u00a0<\/p> What areas we will delve into -<\/u><\/strong><\/p> \u00a0<\/p> Using Freshsales Hello,\u00a0<\/p> Thanks for writing back.\u00a0<\/p> Please find the different scenarios through which a contact can be auto-created via emails.\u00a0<\/p> \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0<\/p> \u00a0<\/p> \u00a0<\/p> I hope these options will be helpful. Kindly check and let me know in case of further queries.\u00a0<\/p>","url":"\/sales-emails-11416\/my-email-are-not-syncing-with-crm-22955?postid=72660#post72660","creationDate":"2023-02-22T07:17:42+0000","relativeCreationDate":"5 months ago"},"lastReply":{"id":72660,"author":{"id":30022,"url":"\/members\/aishwarya-parthasarathi-30022","name":"Aishwarya Parthasarathi","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/7f725694-1022-4b74-884a-a31c05259aa0.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":4},"content":" Hello,\u00a0<\/p> Thanks for writing back.\u00a0<\/p> Please find the different scenarios through which a contact can be auto-created via emails.\u00a0<\/p> \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0<\/p> \u00a0<\/p> \u00a0<\/p> I hope these options will be helpful. Kindly check and let me know in case of further queries.\u00a0<\/p>","url":"\/sales-emails-11416\/my-email-are-not-syncing-with-crm-22955?postid=72660#post72660","creationDate":"2023-02-22T07:17:42+0000","relativeCreationDate":"5 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":1,"relevantPost":{"id":57936,"author":{"id":34112,"url":"\/members\/paras-sachan-34112","name":"Paras Sachan","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/45109fd6-8fe5-4b0b-b3b8-f6afe2ec9740.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" First we have to add contact for this or how we can synchronize\u00a0 my Email?<\/p>","url":"\/sales-emails-11416\/my-email-are-not-syncing-with-crm-22955?postid=57936#post57936","creationDate":"2021-12-09T12:03:57+0000","relativeCreationDate":"1 year ago"},"numberOfViews":208,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshsales-11327","categoryId":11327,"title":"Using Freshsales","metaRobots":"index, follow","type":0},"lastPostId":"72660"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"fc8f3f2f307e664b313785ab35bf3c74165f9e08","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
I have some queries regarding my buisness\u00a0website<\/a>, can we chat in inbox for further disscussion.<\/p>","url":"\/sales-emails-11416\/setting-up-email-smtp-settings-and-email-limits-19076?postid=65899#post65899","creationDate":"2022-08-25T01:11:36+0000","relativeCreationDate":"11 months ago"},"lastReply":{"id":65899,"author":{"id":37997,"url":"\/members\/afwegdr-37997","name":"afwegdr","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" I have some queries regarding my buisness\u00a0website<\/a>, can we chat in inbox for further disscussion.<\/p>","url":"\/sales-emails-11416\/setting-up-email-smtp-settings-and-email-limits-19076?postid=65899#post65899","creationDate":"2022-08-25T01:11:36+0000","relativeCreationDate":"11 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":48791,"author":{"id":16864,"url":"\/members\/gururag-kalanidhi-16864","name":"Gururag Kalanidhi","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/089d4c22-615a-4219-8c7d-41a1ba06bd7b.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":2},"content":" Ask questions and share ideas around setting up the email functionality in Freshsales. This topic will cover everything around email deliverability, email limits, and setting up your DKIM record. <\/p>","url":"\/sales-emails-11416\/setting-up-email-smtp-settings-and-email-limits-19076?postid=48791#post48791","creationDate":"2020-06-01T08:32:27+0000","relativeCreationDate":"3 years ago"},"numberOfViews":108,"contentType":"discussion","publicLabel":"","category":{"url":"\/using-freshsales-11327","categoryId":11327,"title":"Using Freshsales","metaRobots":"index, follow","type":0},"lastPostId":"65899"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"fc8f3f2f307e664b313785ab35bf3c74165f9e08","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
https:\/\/support.freshsales.io\/support\/solutions\/articles\/219901-how-to-create-a-spf-record<\/a> https:\/\/support.freshsales.io\/support\/solutions\/articles\/220231-how-to-create-a-dkim-record-for-your-domains- 2.Check the validity of the SPF and DKIM records configured<\/p> Go to Admin Settings > Email Settings<\/p> Provide the domain name and hit Verify<\/p>","url":"\/sales-emails-11416\/why-are-my-emails-landing-into-spam-19605?postid=50212#post50212","creationDate":"2020-09-02T06:08:20+0000","relativeCreationDate":"2 years ago"},"isTopicUnread":true,"privateId":12278,"id":19605,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11416,"isIdeation":false,"url":"\/sales-emails-11416","title":"Sales Emails","description":"Using Freshsales"},"url":"\/sales-emails-11416\/why-are-my-emails-landing-into-spam-19605","title":"Why are my emails landing into SPAM?","lastPost":{"id":50212,"author":{"id":12,"url":"\/members\/sriram-palaniappan-12","name":"sriram.palaniappan","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":2},"content":" 1.Check if SPF and DKIM are configured\u00a0<\/p> https:\/\/support.freshsales.io\/support\/solutions\/articles\/219901-how-to-create-a-spf-record<\/a> https:\/\/support.freshsales.io\/support\/solutions\/articles\/220231-how-to-create-a-dkim-record-for-your-domains- 2.Check the validity of the SPF and DKIM records configured<\/p> Go to Admin Settings > Email Settings<\/p> Provide the domain name and hit Verify<\/p>","url":"\/sales-emails-11416\/why-are-my-emails-landing-into-spam-19605?postid=50212#post50212","creationDate":"2020-09-02T06:08:20+0000","relativeCreationDate":"2 years ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":50212,"author":{"id":12,"url":"\/members\/sriram-palaniappan-12","name":"sriram.palaniappan","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":2},"content":" 1.Check if SPF and DKIM are configured\u00a0<\/p> https:\/\/support.freshsales.io\/support\/solutions\/articles\/219901-how-to-create-a-spf-record<\/a> Update the field name without special characters and add the placeholders in an email template.<\/p>","url":"\/sales-emails-11416\/the-placeholder-for-my-emails-are-not-working-the-field-is-created-under-the-deal-module-what-is-wrong-with-this-deal-cf-deal-mine-placeholder-19603?postid=50210#post50210","creationDate":"2020-09-02T06:07:23+0000","relativeCreationDate":"2 years ago"},"isTopicUnread":true,"privateId":12276,"id":19603,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11416,"isIdeation":false,"url":"\/sales-emails-11416","title":"Sales Emails","description":"Using Freshsales"},"url":"\/sales-emails-11416\/the-placeholder-for-my-emails-are-not-working-the-field-is-created-under-the-deal-module-what-is-wrong-with-this-deal-cf-deal-mine-placeholder-19603","title":"The placeholder for my emails are not working? The field is created under the deal module. What is wrong with this {{deal.cf_Deal-_Mine}} placeholder?","lastPost":{"id":50210,"author":{"id":12,"url":"\/members\/sriram-palaniappan-12","name":"sriram.palaniappan","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":2},"content":" Special characters will not be supported for placeholders.<\/p> Update the field name without special characters and add the placeholders in an email template.<\/p>","url":"\/sales-emails-11416\/the-placeholder-for-my-emails-are-not-working-the-field-is-created-under-the-deal-module-what-is-wrong-with-this-deal-cf-deal-mine-placeholder-19603?postid=50210#post50210","creationDate":"2020-09-02T06:07:23+0000","relativeCreationDate":"2 years ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":50210,"author":{"id":12,"url":"\/members\/sriram-palaniappan-12","name":"sriram.palaniappan","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":2},"content":" Special characters will not be supported for placeholders.<\/p> Update the field name without special characters and add the placeholders in an email template.<\/p>","url":"\/sales-emails-11416\/the-placeholder-for-my-emails-are-not-working-the-field-is-created-under-the-deal-module-what-is-wrong-with-this-deal-cf-deal-mine-placeholder-19603?postid=50210#post50210","creationDate":"2020-09-02T06:07:23+0000","relativeCreationDate":"2 years ago"},"numberOfViews":31,"contentType":"article","publicLabel":"","category":{"url":"\/using-freshsales-11327","categoryId":11327,"title":"Using Freshsales","metaRobots":"index, follow","type":0},"lastPostId":"50210"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"fc8f3f2f307e664b313785ab35bf3c74165f9e08","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
In Freshsales,\u00a0<\/p> Go to Admin Settings > Email Settings<\/p> Now add your sales email addresses to the Team Inbox.<\/p> In Gmail,<\/p> Go to Gmail > Settings (gear icon)<\/p> Under the Accounts tab > In the Send mail as section, add the email address that needs to be created as alias.\u00a0<\/p> Once the alias is verified, go to Freshsales - Click on your profile picture on top right corner > Connect Email \u00a0> Remove the integration by clicking on the trash icon and reconnect Gmail once again.<\/p> Now, try composing an email and check if the alias addresses are appearing.<\/p> You can follow one of two methods below:<\/p> In Freshsales,\u00a0<\/p> Go to Admin Settings > Email Settings<\/p> Now add your sales email addresses to the Team Inbox.<\/p> In Gmail,<\/p> Go to Gmail > Settings (gear icon)<\/p> Under the Accounts tab > In the Send mail as section, add the email address that needs to be created as alias.\u00a0<\/p> Once the alias is verified, go to Freshsales - Click on your profile picture on top right corner > Connect Email \u00a0> Remove the integration by clicking on the trash icon and reconnect Gmail once again.<\/p> Now, try composing an email and check if the alias addresses are appearing.<\/p> You can follow one of two methods below:<\/p> In Freshsales,\u00a0<\/p> Go to Admin Settings > Email Settings<\/p> Now add your sales email addresses to the Team Inbox.<\/p> In Gmail,<\/p> Go to Gmail > Settings (gear icon)<\/p> Under the Accounts tab > In the Send mail as section, add the email address that needs to be created as alias.\u00a0<\/p> Once the alias is verified, go to Freshsales - Click on your profile picture on top right corner > Connect Email \u00a0> Remove the integration by clicking on the trash icon and reconnect Gmail once again.<\/p> Now, try composing an email and check if the alias addresses are appearing.<\/p> Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password. Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes. Generative AI\u2019s impact on customer service and support<\/p>
Quick demo on leveraging AI for enhanced customer service functions<\/p>
Q&A session<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>
Understand how Generative AI is transforming customer service<\/p>
Discover how AI enhances self-service and delivers quick resolutions, freeing up agent time<\/p>
Explore Freshworks' newly launched Freddy AI, powered by Generative AI, for automating repetitive tasks and maximising productivity<\/p>
\u00a0 Learn how Freddy AI enables proactive issue identification and timely decision-making for business\u00a0growth<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>
\u00a0RSVP NOW !!<\/strong><\/a><\/p>","author":{"id":43548,"url":"\/members\/kamakshi-v-43548","name":"Kamakshi V","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/e865e8ef-3f5e-4151-899f-7677e48d6699.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":3},"type":"Webinar","url":"https:\/\/community.freshworks.com\/events\/unleash-ai-cx-gets-more-personalized-predictive-and-optimized-227","image":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/125f6bf9-d0ed-43bb-be49-e160f57f0c14_thumb.jpg","location":"","startsAt":1691510400,"endsAt":1691514000,"contentType":"event","attendees":[],"attendeeCount":0,"isLoggedInUserAttendee":false,"createdAt":"1690397491"},"config":{"selectedTopic":{"id":227,"title":"Unleash AI: CX gets more Personalized, Predictive, and Optimized","content":"
Generative AI\u2019s impact on customer service and support<\/p>
Quick demo on leveraging AI for enhanced customer service functions<\/p>
Q&A session<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>
Understand how Generative AI is transforming customer service<\/p>
Discover how AI enhances self-service and delivers quick resolutions, freeing up agent time<\/p>
Explore Freshworks' newly launched Freddy AI, powered by Generative AI, for automating repetitive tasks and maximising productivity<\/p>
\u00a0 Learn how Freddy AI enables proactive issue identification and timely decision-making for business\u00a0growth<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>
Sales Emails
5 Topics
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