The time has finally arrived for us to take Freshworks Community 2.0 - LIVE <\/strong><\/em><\/span>!! Please note that the migration process will begin from Thursday, 20th July, 2023<\/strong>\u00a0and will run over the next few days.<\/span><\/p>
While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories<\/u>. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our entire database. We will be moving over 10,000 articles and the migration will happen in phases, please bear with us as this may take a few weeks to complete.\u00a0<\/span><\/p>
In the interim, we look forward to your feedback, suggestions, any pages that could be broken, please do alert us on this thread so we\u00a0can keep an eye out and amend immediately. We hope these changes bring in more structure, better spaces for discussion and elevate the experience for our members.<\/span><\/p>
Next week, please keep a look out for the details of the new structure, how you can navigate it and start posting in the new specific topic areas.\u00a0<\/span><\/p>
In case you missed the tea on Freshworks Community 2.0 is, please see the article below :<\/span><\/strong><\/p>
<\/oembed><\/p>
\u00a0<\/p>
Lastly before I sign off, a few additional points:<\/span><\/p>
\ud83d\udcdd\u00a0Your feedback is crucial to making this next phase a success. We will soon share a form <\/strong>here so we can hear from you. This will be directly\u00a0 \u00a0 \u00a0 \u00a0reviewed by our Senior Director of Customer Engagement @Colin Crowley<\/user-mention><\/span>\u00a0and I.\u00a0<\/span><\/p>
\ud83c\udf08\u00a0We will also be introducing a fun AMA with me - Ask Aly Anything<\/strong> :)! Over the next quarter, I would like to hear directly from you on any concerns,\u00a0 questions on the next phase of growth and mainly just to get to know you better and hear from you! Stay tuned for those details.<\/span><\/p>
\ud83d\udccc\u00a0\u200bPlease note that as we move to the new categories, the topics you used to \u2018Subscribe\u2019<\/strong> to will be lost. So please ensure to re-subscribe.<\/span><\/p>
\ud83d\udea8If there are any pages that are broken, please alert @Kamakshi V<\/user-mention><\/span>\u00a0\u00a0or me and we will work to rectify as soon as possible.<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>
\u00a0<\/p>
Thanks for your patience and support as always.<\/span><\/p>
The time has finally arrived for us to take Freshworks Community 2.0 - LIVE <\/strong><\/em><\/span>!! Please note that the migration process will begin from Thursday, 20th July, 2023<\/strong>\u00a0and will run over the next few days.<\/span><\/p>
While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories<\/u>. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our entire database. We will be moving over 10,000 articles and the migration will happen in phases, please bear with us as this may take a few weeks to complete.\u00a0<\/span><\/p>
In the interim, we look forward to your feedback, suggestions, any pages that could be broken, please do alert us on this thread so we\u00a0can keep an eye out and amend immediately. We hope these changes bring in more structure, better spaces for discussion and elevate the experience for our members.<\/span><\/p>
Next week, please keep a look out for the details of the new structure, how you can navigate it and start posting in the new specific topic areas.\u00a0<\/span><\/p>
In case you missed the tea on Freshworks Community 2.0 is, please see the article below :<\/span><\/strong><\/p>
<\/oembed><\/p>
\u00a0<\/p>
Lastly before I sign off, a few additional points:<\/span><\/p>
\ud83d\udcdd\u00a0Your feedback is crucial to making this next phase a success. We will soon share a form <\/strong>here so we can hear from you. This will be directly\u00a0 \u00a0 \u00a0 \u00a0reviewed by our Senior Director of Customer Engagement @Colin Crowley<\/user-mention><\/span>\u00a0and I.\u00a0<\/span><\/p>
\ud83c\udf08\u00a0We will also be introducing a fun AMA with me - Ask Aly Anything<\/strong> :)! Over the next quarter, I would like to hear directly from you on any concerns,\u00a0 questions on the next phase of growth and mainly just to get to know you better and hear from you! Stay tuned for those details.<\/span><\/p>
\ud83d\udccc\u00a0\u200bPlease note that as we move to the new categories, the topics you used to \u2018Subscribe\u2019<\/strong> to will be lost. So please ensure to re-subscribe.<\/span><\/p>
\ud83d\udea8If there are any pages that are broken, please alert @Kamakshi V<\/user-mention><\/span>\u00a0\u00a0or me and we will work to rectify as soon as possible.<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>
\u00a0<\/p>
Thanks for your patience and support as always.<\/span><\/p>
\u00a0<\/p>
Best<\/p>
Ally<\/p>","url":"\/announcements-11308\/attention-please-maintenance-hours-for-freshworks-community-2-0-32305?postid=80461#post80461","creationDate":"2023-07-19T08:44:32+0000","relativeCreationDate":"2 days ago"},"contentType":"article","type":0,"likes":4,"hasCurrentUserLiked":false},"config":{"selectedTopic":{"url":"https:\/\/community.freshworks.com\/announcements-11308\/attention-please-maintenance-hours-for-freshworks-community-2-0-32305","title":"\ud83d\udea8 ATTENTION PLEASE!! \ud83d\udea8 Maintenance Hours for Freshworks Community 2.0 \u200b\u200b\u200b\u200b\u200b\u200b\u200b\ud83d\udd27","description":"
The time has finally arrived for us to take Freshworks Community 2.0 - LIVE <\/strong><\/em><\/span>!! Please note that the migration process will begin from Thursday, 20th July, 2023<\/strong>\u00a0and will run over the next few days.<\/span><\/p>
While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories<\/u>. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our entire database. We will be moving over 10,000 articles and the migration will happen in phases, please bear with us as this may take a few weeks to complete.\u00a0<\/span><\/p>
In the interim, we look forward to your feedback, suggestions, any pages that could be broken, please do alert us on this thread so we\u00a0can keep an eye out and amend immediately. We hope these changes bring in more structure, better spaces for discussion and elevate the experience for our members.<\/span><\/p>
Next week, please keep a look out for the details of the new structure, how you can navigate it and start posting in the new specific topic areas.\u00a0<\/span><\/p>
In case you missed the tea on Freshworks Community 2.0 is, please see the article below :<\/span><\/strong><\/p>
<\/oembed><\/p>
\u00a0<\/p>
Lastly before I sign off, a few additional points:<\/span><\/p>
\ud83d\udcdd\u00a0Your feedback is crucial to making this next phase a success. We will soon share a form <\/strong>here so we can hear from you. This will be directly\u00a0 \u00a0 \u00a0 \u00a0reviewed by our Senior Director of Customer Engagement @Colin Crowley<\/user-mention><\/span>\u00a0and I.\u00a0<\/span><\/p>
\ud83c\udf08\u00a0We will also be introducing a fun AMA with me - Ask Aly Anything<\/strong> :)! Over the next quarter, I would like to hear directly from you on any concerns,\u00a0 questions on the next phase of growth and mainly just to get to know you better and hear from you! Stay tuned for those details.<\/span><\/p>
\ud83d\udccc\u00a0\u200bPlease note that as we move to the new categories, the topics you used to \u2018Subscribe\u2019<\/strong> to will be lost. So please ensure to re-subscribe.<\/span><\/p>
\ud83d\udea8If there are any pages that are broken, please alert @Kamakshi V<\/user-mention><\/span>\u00a0\u00a0or me and we will work to rectify as soon as possible.<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>
\u00a0<\/p>
Thanks for your patience and support as always.<\/span><\/p>
The time has finally arrived for us to take Freshworks Community 2.0 - LIVE <\/strong><\/em><\/span>!! Please note that the migration process will begin from Thursday, 20th July, 2023<\/strong>\u00a0and will run over the next few days.<\/span><\/p>
While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories<\/u>. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our entire database. We will be moving over 10,000 articles and the migration will happen in phases, please bear with us as this may take a few weeks to complete.\u00a0<\/span><\/p>
In the interim, we look forward to your feedback, suggestions, any pages that could be broken, please do alert us on this thread so we\u00a0can keep an eye out and amend immediately. We hope these changes bring in more structure, better spaces for discussion and elevate the experience for our members.<\/span><\/p>
Next week, please keep a look out for the details of the new structure, how you can navigate it and start posting in the new specific topic areas.\u00a0<\/span><\/p>
In case you missed the tea on Freshworks Community 2.0 is, please see the article below :<\/span><\/strong><\/p>
<\/oembed><\/p>
\u00a0<\/p>
Lastly before I sign off, a few additional points:<\/span><\/p>
\ud83d\udcdd\u00a0Your feedback is crucial to making this next phase a success. We will soon share a form <\/strong>here so we can hear from you. This will be directly\u00a0 \u00a0 \u00a0 \u00a0reviewed by our Senior Director of Customer Engagement @Colin Crowley<\/user-mention><\/span>\u00a0and I.\u00a0<\/span><\/p>
\ud83c\udf08\u00a0We will also be introducing a fun AMA with me - Ask Aly Anything<\/strong> :)! Over the next quarter, I would like to hear directly from you on any concerns,\u00a0 questions on the next phase of growth and mainly just to get to know you better and hear from you! Stay tuned for those details.<\/span><\/p>
\ud83d\udccc\u00a0\u200bPlease note that as we move to the new categories, the topics you used to \u2018Subscribe\u2019<\/strong> to will be lost. So please ensure to re-subscribe.<\/span><\/p>
\ud83d\udea8If there are any pages that are broken, please alert @Kamakshi V<\/user-mention><\/span>\u00a0\u00a0or me and we will work to rectify as soon as possible.<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>
\u00a0<\/p>
Thanks for your patience and support as always.<\/span><\/p>
When you subscribe we will email you when there is a new topic in this category
5 Topics
First we have to add contact for this or how we can synchronize\u00a0 my Email?<\/p>","url":"\/deals-and-pipeline-management-11391\/my-email-are-not-syncing-with-crm-22955?postid=57936#post57936","creationDate":"2021-12-09T12:03:57+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":1906,"id":22955,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11391,"isIdeation":false,"url":"\/deals-and-pipeline-management-11391","title":"Deals and Pipeline Management","description":"Using Freshsales"},"url":"\/deals-and-pipeline-management-11391\/my-email-are-not-syncing-with-crm-22955","title":"MY email are not syncing with CRM?","lastPost":{"id":72660,"author":{"id":30022,"url":"\/members\/aishwarya-parthasarathi-30022","name":"Aishwarya Parthasarathi","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/7f725694-1022-4b74-884a-a31c05259aa0.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":4},"content":"
Hello,\u00a0<\/p>
Thanks for writing back.\u00a0<\/p>
Please find the different scenarios through which a contact can be auto-created via emails.\u00a0<\/p>
To auto-create contacts via outgoing emails - To do this, navigate to profile settings (on the top right corner) > click on the \u201cSettings\u201d option > enable the checkbox for \u201cAuto-create contacts via email\u201d, this way, whenever a new email is sent out from Freshsales, a contact will be automatically created and this email will be linked to the specific contact.\u00a0 \t\u00a0\t<\/figure><\/li>\t
To auto-create contacts when an email is sent from personal mailbox (gmail\/outlook etc) - To achieve this, you can add the alpha-numeric email address present in your profile settings in the BCC of any email you send out from your mailbox, this will create a contact in the CRM and link the email with it. The auto-create contacts checkbox should be enabled for this case too.\u00a0<\/li><\/ol>
\u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0<\/p>
\u00a0<\/p>
To auto-create contacts via incoming email from any new customer - To achieve this click on the \u201cIncoming emails\u201d section under admin settings.\u00a0<\/li><\/ol><\/figure>
\u00a0<\/p>
I hope these options will be helpful. Kindly check and let me know in case of further queries.\u00a0<\/p>","url":"\/deals-and-pipeline-management-11391\/my-email-are-not-syncing-with-crm-22955?postid=72660#post72660","creationDate":"2023-02-22T07:17:42+0000","relativeCreationDate":"4 months ago"},"lastReply":{"id":72660,"author":{"id":30022,"url":"\/members\/aishwarya-parthasarathi-30022","name":"Aishwarya Parthasarathi","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/7f725694-1022-4b74-884a-a31c05259aa0.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":4},"content":"
Hello,\u00a0<\/p>
Thanks for writing back.\u00a0<\/p>
Please find the different scenarios through which a contact can be auto-created via emails.\u00a0<\/p>
To auto-create contacts via outgoing emails - To do this, navigate to profile settings (on the top right corner) > click on the \u201cSettings\u201d option > enable the checkbox for \u201cAuto-create contacts via email\u201d, this way, whenever a new email is sent out from Freshsales, a contact will be automatically created and this email will be linked to the specific contact.\u00a0 \t\u00a0\t<\/figure><\/li>\t
To auto-create contacts when an email is sent from personal mailbox (gmail\/outlook etc) - To achieve this, you can add the alpha-numeric email address present in your profile settings in the BCC of any email you send out from your mailbox, this will create a contact in the CRM and link the email with it. The auto-create contacts checkbox should be enabled for this case too.\u00a0<\/li><\/ol>
\u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0<\/p>
\u00a0<\/p>
To auto-create contacts via incoming email from any new customer - To achieve this click on the \u201cIncoming emails\u201d section under admin settings.\u00a0<\/li><\/ol><\/figure>
\u00a0<\/p>
I hope these options will be helpful. Kindly check and let me know in case of further queries.\u00a0<\/p>","url":"\/deals-and-pipeline-management-11391\/my-email-are-not-syncing-with-crm-22955?postid=72660#post72660","creationDate":"2023-02-22T07:17:42+0000","relativeCreationDate":"4 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":1,"relevantPost":{"id":57936,"author":{"id":34112,"url":"\/members\/paras-sachan-34112","name":"Paras Sachan","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/45109fd6-8fe5-4b0b-b3b8-f6afe2ec9740.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
First we have to add contact for this or how we can synchronize\u00a0 my Email?<\/p>","url":"\/deals-and-pipeline-management-11391\/my-email-are-not-syncing-with-crm-22955?postid=57936#post57936","creationDate":"2021-12-09T12:03:57+0000","relativeCreationDate":"1 year ago"},"numberOfViews":204,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshsales-11327","categoryId":11327,"title":"Using Freshsales","metaRobots":"index, follow","type":0},"lastPostId":"72660"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"5ec34b0b2129be516d414de9f2f63f094de4ad92","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Ask questions and share ideas around setting up the email functionality in Freshsales. This topic will cover everything around email deliverability, email limits, and setting up your DKIM record. <\/p>","url":"\/deals-and-pipeline-management-11391\/setting-up-email-smtp-settings-and-email-limits-19076?postid=48791#post48791","creationDate":"2020-06-01T08:32:27+0000","relativeCreationDate":"3 years ago"},"isTopicUnread":true,"privateId":16933,"id":19076,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11391,"isIdeation":false,"url":"\/deals-and-pipeline-management-11391","title":"Deals and Pipeline Management","description":"Using Freshsales"},"url":"\/deals-and-pipeline-management-11391\/setting-up-email-smtp-settings-and-email-limits-19076","title":"Setting up email\u2013 SMTP settings and email limits","lastPost":{"id":65899,"author":{"id":37997,"url":"\/members\/afwegdr-37997","name":"afwegdr","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"
Special characters will not be supported for placeholders.<\/p>
Update the field name without special characters and add the placeholders in an email template.<\/p>","url":"\/deals-and-pipeline-management-11391\/the-placeholder-for-my-emails-are-not-working-the-field-is-created-under-the-deal-module-what-is-wrong-with-this-deal-cf-deal-mine-placeholder-19603?postid=50210#post50210","creationDate":"2020-09-02T06:07:23+0000","relativeCreationDate":"2 years ago"},"isTopicUnread":true,"privateId":12276,"id":19603,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11391,"isIdeation":false,"url":"\/deals-and-pipeline-management-11391","title":"Deals and Pipeline Management","description":"Using Freshsales"},"url":"\/deals-and-pipeline-management-11391\/the-placeholder-for-my-emails-are-not-working-the-field-is-created-under-the-deal-module-what-is-wrong-with-this-deal-cf-deal-mine-placeholder-19603","title":"The placeholder for my emails are not working? The field is created under the deal module. What is wrong with this {{deal.cf_Deal-_Mine}} placeholder?","lastPost":{"id":50210,"author":{"id":12,"url":"\/members\/sriram-palaniappan-12","name":"sriram.palaniappan","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":2},"content":"
Special characters will not be supported for placeholders.<\/p>
Update the field name without special characters and add the placeholders in an email template.<\/p>","url":"\/deals-and-pipeline-management-11391\/the-placeholder-for-my-emails-are-not-working-the-field-is-created-under-the-deal-module-what-is-wrong-with-this-deal-cf-deal-mine-placeholder-19603?postid=50210#post50210","creationDate":"2020-09-02T06:07:23+0000","relativeCreationDate":"2 years ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":50210,"author":{"id":12,"url":"\/members\/sriram-palaniappan-12","name":"sriram.palaniappan","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":2},"content":"
Special characters will not be supported for placeholders.<\/p>
Update the field name without special characters and add the placeholders in an email template.<\/p>","url":"\/deals-and-pipeline-management-11391\/the-placeholder-for-my-emails-are-not-working-the-field-is-created-under-the-deal-module-what-is-wrong-with-this-deal-cf-deal-mine-placeholder-19603?postid=50210#post50210","creationDate":"2020-09-02T06:07:23+0000","relativeCreationDate":"2 years ago"},"numberOfViews":30,"contentType":"article","publicLabel":"","category":{"url":"\/using-freshsales-11327","categoryId":11327,"title":"Using Freshsales","metaRobots":"index, follow","type":0},"lastPostId":"50210"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"5ec34b0b2129be516d414de9f2f63f094de4ad92","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Now add your sales email addresses to the Team Inbox.<\/p>
<\/p>
In Gmail,<\/p>
Go to Gmail > Settings (gear icon)<\/p>
<\/p>
Under the Accounts tab > In the Send mail as section, add the email address that needs to be created as alias.\u00a0<\/p>
<\/p>
Once the alias is verified, go to Freshsales - Click on your profile picture on top right corner > Connect Email \u00a0> Remove the integration by clicking on the trash icon and reconnect Gmail once again.<\/p>
<\/p>
Now, try composing an email and check if the alias addresses are appearing.<\/p>
<\/p>
<\/p>","url":"\/deals-and-pipeline-management-11391\/how-to-add-email-aliases-in-gmail-19602?postid=50209#post50209","creationDate":"2020-09-02T06:06:48+0000","relativeCreationDate":"2 years ago"},"isTopicUnread":true,"privateId":12275,"id":19602,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11391,"isIdeation":false,"url":"\/deals-and-pipeline-management-11391","title":"Deals and Pipeline Management","description":"Using Freshsales"},"url":"\/deals-and-pipeline-management-11391\/how-to-add-email-aliases-in-gmail-19602","title":"How to add email aliases in gmail?","lastPost":{"id":50209,"author":{"id":12,"url":"\/members\/sriram-palaniappan-12","name":"sriram.palaniappan","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":2},"content":"
You can follow one of two methods below:<\/p>
<\/p>
In Freshsales,\u00a0<\/p>
Go to Admin Settings > Email Settings<\/p>
<\/p>
Now add your sales email addresses to the Team Inbox.<\/p>
<\/p>
In Gmail,<\/p>
Go to Gmail > Settings (gear icon)<\/p>
<\/p>
Under the Accounts tab > In the Send mail as section, add the email address that needs to be created as alias.\u00a0<\/p>
<\/p>
Once the alias is verified, go to Freshsales - Click on your profile picture on top right corner > Connect Email \u00a0> Remove the integration by clicking on the trash icon and reconnect Gmail once again.<\/p>
<\/p>
Now, try composing an email and check if the alias addresses are appearing.<\/p>
<\/p>
<\/p>","url":"\/deals-and-pipeline-management-11391\/how-to-add-email-aliases-in-gmail-19602?postid=50209#post50209","creationDate":"2020-09-02T06:06:48+0000","relativeCreationDate":"2 years ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":50209,"author":{"id":12,"url":"\/members\/sriram-palaniappan-12","name":"sriram.palaniappan","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":2},"content":"
You can follow one of two methods below:<\/p>
<\/p>
In Freshsales,\u00a0<\/p>
Go to Admin Settings > Email Settings<\/p>
<\/p>
Now add your sales email addresses to the Team Inbox.<\/p>
<\/p>
In Gmail,<\/p>
Go to Gmail > Settings (gear icon)<\/p>
<\/p>
Under the Accounts tab > In the Send mail as section, add the email address that needs to be created as alias.\u00a0<\/p>
<\/p>
Once the alias is verified, go to Freshsales - Click on your profile picture on top right corner > Connect Email \u00a0> Remove the integration by clicking on the trash icon and reconnect Gmail once again.<\/p>
<\/p>
Now, try composing an email and check if the alias addresses are appearing.<\/p>
<\/p>
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