Discover the game-changing impact of Generative AI<\/strong> on customer service in this power-packed webinar.<\/p> Here\u2019s what you need to know about the session -<\/p> Agenda -<\/strong><\/u><\/p> Generative AI\u2019s impact on customer service and support<\/p> Quick demo on leveraging AI for enhanced customer service functions<\/p> Q&A session<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section> \u00a0<\/p> What areas we will delve into -<\/u><\/strong><\/p> Understand how Generative AI is transforming customer service<\/p> Discover how AI enhances self-service and delivers quick resolutions, freeing up agent time<\/p> Explore Freshworks' newly launched Freddy AI, powered by Generative AI, for automating repetitive tasks and maximising productivity<\/p> \u00a0 Learn how Freddy AI enables proactive issue identification and timely decision-making for business\u00a0growth<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section> \u00a0<\/p> Date - Aug 8, 2023<\/strong><\/p> Time - 9:00 AM PST | 9:30 PM IST<\/strong><\/p> \u00a0RSVP NOW !!<\/strong><\/a><\/p>","author":{"id":43548,"url":"\/members\/kamakshi-v-43548","name":"Kamakshi V","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/e865e8ef-3f5e-4151-899f-7677e48d6699.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":3},"type":"Webinar","url":"https:\/\/community.freshworks.com\/events\/unleash-ai-cx-gets-more-personalized-predictive-and-optimized-227","image":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/125f6bf9-d0ed-43bb-be49-e160f57f0c14_thumb.jpg","location":"","startsAt":1691510400,"endsAt":1691514000,"contentType":"event","attendees":[],"attendeeCount":0,"isLoggedInUserAttendee":false,"createdAt":"1690397491"},"config":{"selectedTopic":{"id":227,"title":"Unleash AI: CX gets more Personalized, Predictive, and Optimized","content":" Hello Everyone!<\/strong><\/p> Discover the game-changing impact of Generative AI<\/strong> on customer service in this power-packed webinar.<\/p> Here\u2019s what you need to know about the session -<\/p> Agenda -<\/strong><\/u><\/p> Generative AI\u2019s impact on customer service and support<\/p> Quick demo on leveraging AI for enhanced customer service functions<\/p> Q&A session<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section> \u00a0<\/p> What areas we will delve into -<\/u><\/strong><\/p> Understand how Generative AI is transforming customer service<\/p> Discover how AI enhances self-service and delivers quick resolutions, freeing up agent time<\/p> Explore Freshworks' newly launched Freddy AI, powered by Generative AI, for automating repetitive tasks and maximising productivity<\/p> \u00a0 Learn how Freddy AI enables proactive issue identification and timely decision-making for business\u00a0growth<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section> \u00a0<\/p> Apps and Marketplace Integrations \u00a0<\/p> \u00a0<\/p> We begin the #WinwithMarketplace<\/strong> series by delving into Calendar Integrations<\/strong> available on the Freshworks Marketplace.<\/p> With the Calendar integration apps with Freshservice, spend less time planning and more time doing. Integrate your Google or Office 365 calendar with Freshservice to add and manage all your calendar events easily.<\/p> \u00a0<\/p> Schedule events with context<\/strong><\/p> \u00a0<\/p> Install the App from here<\/strong><\/a> | Find more such apps on Freshworks Marketplace here<\/a><\/strong><\/p> \u00a0<\/p>","url":"\/apps-and-marketplace-integrations-11355\/winwithmarketplace-calendar-integration-30755?postid=77259#post77259","creationDate":"2023-05-04T08:14:39+0000","relativeCreationDate":"3 months ago"},"isTopicUnread":true,"privateId":12828,"id":30755,"type":"post","hasCurrentUserLiked":false,"isSticky":true,"features":[{"id":"isSticky","label":"Sticky"}],"forum":{"id":11355,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11355","title":"Apps and Marketplace Integrations","description":"Apps and Marketplace Integrations"},"url":"\/apps-and-marketplace-integrations-11355\/winwithmarketplace-calendar-integration-30755","title":"#WinwithMarketplace : Calendar Integration","lastPost":{"id":80347,"author":{"id":45701,"url":"\/members\/onemoreroti-45701","name":"onemoreroti","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/0b88fc5e-3168-4802-93ea-ddc14436227e.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" Good information. Keep posting.<\/p>","url":"\/apps-and-marketplace-integrations-11355\/winwithmarketplace-calendar-integration-30755?postid=80347#post80347","creationDate":"2023-07-17T12:52:11+0000","relativeCreationDate":"18 days ago"},"lastReply":{"id":80347,"author":{"id":45701,"url":"\/members\/onemoreroti-45701","name":"onemoreroti","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/0b88fc5e-3168-4802-93ea-ddc14436227e.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" Good information. Keep posting.<\/p>","url":"\/apps-and-marketplace-integrations-11355\/winwithmarketplace-calendar-integration-30755?postid=80347#post80347","creationDate":"2023-07-17T12:52:11+0000","relativeCreationDate":"18 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":4,"numberOfLikes":1,"relevantPost":{"id":77259,"author":{"id":32014,"url":"\/members\/alyssia-correa-32014","name":"alyssia.correa","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ba3dbeb8-0226-46ab-8699-0d19aadada93.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":6},"content":" Video #1\u00a0- Calendar Integration<\/u><\/strong><\/p> \u00a0<\/p> \u00a0<\/p> We begin the #WinwithMarketplace<\/strong> series by delving into Calendar Integrations<\/strong> available on the Freshworks Marketplace.<\/p> With the Calendar integration apps with Freshservice, spend less time planning and more time doing. Integrate your Google or Office 365 calendar with Freshservice to add and manage all your calendar events easily.<\/p> \u00a0<\/p> Schedule events with context<\/strong><\/p> \u00a0<\/p> Install the App from here<\/strong><\/a> | Find more such apps on Freshworks Marketplace here<\/a><\/strong><\/p> \u00a0<\/p>","url":"\/apps-and-marketplace-integrations-11355\/winwithmarketplace-calendar-integration-30755?postid=77259#post77259","creationDate":"2023-05-04T08:14:39+0000","relativeCreationDate":"3 months ago"},"numberOfViews":90,"contentType":"article","featuredImage":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/95bde5a0-6d0c-4bc0-adc0-020f714c611a_thumb.png","publicLabel":"Marketplace","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"80347"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"3b86297f7a3fe96dcb8a85c149ef00ab0ae77bbd","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
As businesses grow in today's fast-paced world, they routinely face new challenges in their tech stack. A key aspect of overcoming these challenges is having the right product at your disposal to help you do more and be more! Freshworks customers can count on <\/span>Freshworks Marketplace<\/strong> to solve their integration, customization, and automation needs.<\/span> <\/u><\/a>Freshworks Marketplace<\/a><\/u> <\/a>houses more than 1300 apps that solve customers' essential business needs by helping them extend their Freshworks experience. To help you succeed with Freshworks Marketplace, we have curated a list of apps that can deliver great value for your business.<\/span> #WinwithMarketplace<\/strong> brings forward byte-sized videos about such apps. In <\/span>Series 1<\/strong>, every fortnight, we will be launching\u00a0key apps (and themes) that work best with Freshservice. <\/span><\/p> \u00a0<\/p> To review each of the video in the series, you can find them below:<\/p> \u00a0<\/p> We'd be glad to hear about your experience and feedback in the comments. If you\u2019d want us to cover more apps through such videos then share you inputs in the\u00a0poll here.<\/a><\/span><\/p> \u00a0<\/p> \u00a0<\/p> \u00a0<\/p> Hello Community Members!<\/p> As businesses grow in today's fast-paced world, they routinely face new challenges in their tech stack. A key aspect of overcoming these challenges is having the right product at your disposal to help you do more and be more! Freshworks customers can count on <\/span>Freshworks Marketplace<\/strong> to solve their integration, customization, and automation needs.<\/span> <\/u><\/a>Freshworks Marketplace<\/a><\/u> <\/a>houses more than 1300 apps that solve customers' essential business needs by helping them extend their Freshworks experience. To help you succeed with Freshworks Marketplace, we have curated a list of apps that can deliver great value for your business.<\/span> #WinwithMarketplace<\/strong> brings forward byte-sized videos about such apps. In <\/span>Series 1<\/strong>, every fortnight, we will be launching\u00a0key apps (and themes) that work best with Freshservice. <\/span><\/p> \u00a0<\/p> To review each of the video in the series, you can find them below:<\/p> \u00a0<\/p> We'd be glad to hear about your experience and feedback in the comments. If you\u2019d want us to cover more apps through such videos then share you inputs in the\u00a0poll here.<\/a><\/span><\/p> \u00a0<\/p> \u00a0<\/p> \u00a0<\/p> \u00a0<\/p> \u00a0<\/p> As promised we\u2019re back with the second video of the #WinwithMarketplace<\/strong>\u00a0series which will be focusing on\u00a0Remote Support<\/strong>.<\/p> For companies focused on acing customer engagement, Freshworks Marketplace brings together apps that enable support agents to provide \u201chands-on\u201d customer support with remote control to resolve technical issues quickly \u2014 regardless of platform, operating system, or device. Extend remote support capabilities to your customers by integrating these apps with Freshservice:<\/p> Teamviewer<\/p>\t<\/li>\t LogMeIn Rescue<\/p>\t<\/li>\t BeyondTrust Remote Support (coming soon)<\/p>\t<\/li><\/ul> \u00a0<\/p> Provide remote support capability<\/strong><\/p> Set-up remote session and share code with the customers\u00a0<\/p>\t<\/li>\t Discuss and solve issues through chat<\/p>\t<\/li>\t Call or share screen from your Freshservice ticket and quickly clarify issues<\/p>\t<\/li>\t Get access to the customer\u2019s screen and solve issues faster<\/p>\t<\/li><\/ul><\/div><\/div><\/section> \u00a0<\/p> Install the App from here<\/strong><\/a> | Find more such apps on Freshworks Marketplace here<\/a><\/strong><\/p>","url":"\/apps-and-marketplace-integrations-11355\/winwithmarketplace-remote-support-30636?postid=77012#post77012","creationDate":"2023-04-28T08:56:04+0000","relativeCreationDate":"3 months ago"},"isTopicUnread":true,"privateId":12825,"id":30636,"type":"post","hasCurrentUserLiked":false,"isSticky":true,"features":[{"id":"isSticky","label":"Sticky"}],"forum":{"id":11355,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11355","title":"Apps and Marketplace Integrations","description":"Apps and Marketplace Integrations"},"url":"\/apps-and-marketplace-integrations-11355\/winwithmarketplace-remote-support-30636","title":"#WinwithMarketplace : Remote Support","lastPost":{"id":77012,"author":{"id":37580,"url":"\/members\/shobhit-37580","name":"Shobhit","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/3655bd1e-a10d-40d3-8251-f9505819fbc9.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" \u00a0<\/p> \u00a0<\/p> As promised we\u2019re back with the second video of the #WinwithMarketplace<\/strong>\u00a0series which will be focusing on\u00a0Remote Support<\/strong>.<\/p> For companies focused on acing customer engagement, Freshworks Marketplace brings together apps that enable support agents to provide \u201chands-on\u201d customer support with remote control to resolve technical issues quickly \u2014 regardless of platform, operating system, or device. Extend remote support capabilities to your customers by integrating these apps with Freshservice:<\/p> Teamviewer<\/p>\t<\/li>\t LogMeIn Rescue<\/p>\t<\/li>\t BeyondTrust Remote Support (coming soon)<\/p>\t<\/li><\/ul> \u00a0<\/p> Provide remote support capability<\/strong><\/p> Set-up remote session and share code with the customers\u00a0<\/p>\t<\/li>\t Discuss and solve issues through chat<\/p>\t<\/li>\t Call or share screen from your Freshservice ticket and quickly clarify issues<\/p>\t<\/li>\t Get access to the customer\u2019s screen and solve issues faster<\/p>\t<\/li><\/ul><\/div><\/div><\/section> \u00a0<\/p> Install the App from here<\/strong><\/a> | Find more such apps on Freshworks Marketplace here<\/a><\/strong><\/p>","url":"\/apps-and-marketplace-integrations-11355\/winwithmarketplace-remote-support-30636?postid=77012#post77012","creationDate":"2023-04-28T08:56:04+0000","relativeCreationDate":"3 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":1,"relevantPost":{"id":77012,"author":{"id":37580,"url":"\/members\/shobhit-37580","name":"Shobhit","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/3655bd1e-a10d-40d3-8251-f9505819fbc9.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" \u00a0<\/p> \u00a0<\/p> As promised we\u2019re back with the second video of the #WinwithMarketplace<\/strong>\u00a0series which will be focusing on\u00a0Remote Support<\/strong>.<\/p> For companies focused on acing customer engagement, Freshworks Marketplace brings together apps that enable support agents to provide \u201chands-on\u201d customer support with remote control to resolve technical issues quickly \u2014 regardless of platform, operating system, or device. Extend remote support capabilities to your customers by integrating these apps with Freshservice:<\/p> Teamviewer<\/p>\t<\/li>\t LogMeIn Rescue<\/p>\t<\/li>\t BeyondTrust Remote Support (coming soon)<\/p>\t<\/li><\/ul> \u00a0<\/p> Provide remote support capability<\/strong><\/p> Set-up remote session and share code with the customers\u00a0<\/p>\t<\/li>\t Discuss and solve issues through chat<\/p>\t<\/li>\t Call or share screen from your Freshservice ticket and quickly clarify issues<\/p>\t<\/li>\t Get access to the customer\u2019s screen and solve issues faster<\/p>\t<\/li><\/ul><\/div><\/div><\/section> \u00a0<\/p> Install the App from here<\/strong><\/a> | Find more such apps on Freshworks Marketplace here<\/a><\/strong><\/p>","url":"\/apps-and-marketplace-integrations-11355\/winwithmarketplace-remote-support-30636?postid=77012#post77012","creationDate":"2023-04-28T08:56:04+0000","relativeCreationDate":"3 months ago"},"numberOfViews":68,"contentType":"article","featuredImage":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/ab41d7d4-f91e-4102-8702-9a9d0cad01ff_thumb.png","publicLabel":"Marketplace","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"77012"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"3b86297f7a3fe96dcb8a85c149ef00ab0ae77bbd","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
How to integrate Fresh service With XSOAR using API Integration?, XSOAR is having Fresh Service in their Market Place, But Fresh service Market Place Don\u2019t have XSOAR<\/strong>\u00a0Can Anyone please Guide me with this\u2026<\/p>","url":"\/apps-and-marketplace-integrations-11355\/integration-of-fresh-service-with-xsoar-32483?postid=80898#post80898","creationDate":"2023-07-28T12:18:58+0000","relativeCreationDate":"7 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":80898,"author":{"id":46439,"url":"\/members\/sheelaciratechsoft-46439","name":"Sheelaciratechsoft","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/e4e39862-14b9-4420-93bd-57348c95a1ac.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" How to integrate Fresh service With XSOAR using API Integration?, XSOAR is having Fresh Service in their Market Place, But Fresh service Market Place Don\u2019t have XSOAR<\/strong>\u00a0Can Anyone please Guide me with this\u2026<\/p>","url":"\/apps-and-marketplace-integrations-11355\/integration-of-fresh-service-with-xsoar-32483?postid=80898#post80898","creationDate":"2023-07-28T12:18:58+0000","relativeCreationDate":"7 days ago"},"numberOfViews":6,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"80898"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"3b86297f7a3fe96dcb8a85c149ef00ab0ae77bbd","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Thanks!<\/p>","url":"\/apps-and-marketplace-integrations-11355\/powerbi-freshservice-integration-project-data-28043?postid=71688#post71688","creationDate":"2023-01-27T17:44:21+0000","relativeCreationDate":"6 months ago"},"isTopicUnread":true,"privateId":4252,"id":28043,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11355,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11355","title":"Apps and Marketplace Integrations","description":"Apps and Marketplace Integrations"},"url":"\/apps-and-marketplace-integrations-11355\/powerbi-freshservice-integration-project-data-28043","title":"PowerBI\/Freshservice Integration Project Data","lastPost":{"id":79880,"author":{"id":37899,"url":"\/members\/jtavolaro-37899","name":"JTAVOLARO","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/5bed3b32-fff6-4c21-9109-01ecc5493cf0.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":4},"content":" Has anyone got an answer to this?\u00a0 I\u2019m trying to do the same thing.<\/p>","url":"\/apps-and-marketplace-integrations-11355\/powerbi-freshservice-integration-project-data-28043?postid=79880#post79880","creationDate":"2023-07-06T20:15:52+0000","relativeCreationDate":"29 days ago"},"lastReply":{"id":79880,"author":{"id":37899,"url":"\/members\/jtavolaro-37899","name":"JTAVOLARO","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/5bed3b32-fff6-4c21-9109-01ecc5493cf0.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":4},"content":" Has anyone got an answer to this?\u00a0 I\u2019m trying to do the same thing.<\/p>","url":"\/apps-and-marketplace-integrations-11355\/powerbi-freshservice-integration-project-data-28043?postid=79880#post79880","creationDate":"2023-07-06T20:15:52+0000","relativeCreationDate":"29 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":71688,"author":{"id":41296,"url":"\/members\/tinanau-41296","name":"tinanau","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" I see that we can connect to PowerBI using the ticket analytics.\u00a0 But I don\u2019t see the same functionality for Project Analytics.\u00a0 Does anyone know how to connect project data to PowerBI?<\/p> Thanks!<\/p>","url":"\/apps-and-marketplace-integrations-11355\/powerbi-freshservice-integration-project-data-28043?postid=71688#post71688","creationDate":"2023-01-27T17:44:21+0000","relativeCreationDate":"6 months ago"},"numberOfViews":56,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"79880"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"3b86297f7a3fe96dcb8a85c149ef00ab0ae77bbd","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Good afternoon! It looks like we are having this issue as well after installing. We did go through everything in the walkthrough here:\u00a0Freshservice Integration with Microsoft Teams : Freshservice<\/a><\/p>\t<\/div><\/content-quote> I\u2019d suggest then to submit a support case in order they could assist further.<\/p> \u00a0<\/p> Regards,<\/p>","url":"\/apps-and-marketplace-integrations-11355\/teams-service-bot-unable-to-reach-app-31643?postid=79593#post79593","creationDate":"2023-06-28T20:08:46+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":79593,"author":{"id":33054,"url":"\/members\/eeha0120-33054","name":"eeha0120","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/b896a69a-5e1a-48cf-a66c-2bbd88827ad7.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":5},"content":" Good afternoon! It looks like we are having this issue as well after installing. We did go through everything in the walkthrough here:\u00a0Freshservice Integration with Microsoft Teams : Freshservice<\/a><\/p>\t<\/div><\/content-quote> I\u2019d suggest then to submit a support case in order they could assist further.<\/p> \u00a0<\/p> Regards,<\/p>","url":"\/apps-and-marketplace-integrations-11355\/teams-service-bot-unable-to-reach-app-31643?postid=79593#post79593","creationDate":"2023-06-28T20:08:46+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":1,"relevantPost":{"id":79316,"author":{"id":44621,"url":"\/members\/jpeters-44621","name":"jpeters","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" I am sure that its simple and something i may have overlooked, however, has anyone run across the, Unable to reach app. Please try again.\u00a0 when attempting to create a ticket from Teams?<\/p>","url":"\/apps-and-marketplace-integrations-11355\/teams-service-bot-unable-to-reach-app-31643?postid=79316#post79316","creationDate":"2023-06-22T11:23:00+0000","relativeCreationDate":"1 month ago"},"numberOfViews":68,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"79593"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"3b86297f7a3fe96dcb8a85c149ef00ab0ae77bbd","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Just wondering if there is a SCIM attribute that would enable to sync the Azure AD photo with Freshservice when using user provisioning?<\/p> Thank you in advance for your help<\/p>","url":"\/apps-and-marketplace-integrations-11355\/azure-ad-scim-photo-31762?postid=79498#post79498","creationDate":"2023-06-26T19:46:10+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":6135,"id":31762,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11355,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11355","title":"Apps and Marketplace Integrations","description":"Apps and Marketplace Integrations"},"url":"\/apps-and-marketplace-integrations-11355\/azure-ad-scim-photo-31762","title":"Azure AD SCIM photo","lastPost":{"id":79538,"author":{"id":42046,"url":"\/members\/mlp-dustin-42046","name":"MLP_Dustin","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/dd0a2284-eb43-4cb1-a3c0-c4b99f3dc55e.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" The SCIM standard\/protocol doesn\u2019t currently include a call for photos. For something like that, Freshservice would need to access the Microsoft Graph (which would be REALLY nice.) Seeking community support to address this issue. Any insights, guidance, or best practices for integrating custom apps or iframes into Freshservice would be highly appreciated. Attached are the source code, screenshots of the encountered errors. I am currently in the process of building a custom application within our Freshservice environment. The purpose of this application is to create a new group in Google Workspace whenever a ticket is created. However, I have concerns regarding the storage of sensitive data, specifically the client's Google service account credentials. I am currently in the process of building a custom application within our Freshservice environment. The purpose of this application is to create a new group in Google Workspace whenever a ticket is created. However, I have concerns regarding the storage of sensitive data, specifically the client's Google service account credentials. \u00a0<\/p>","url":"\/apps-and-marketplace-integrations-11355\/ad-authentication-does-not-accept-nested-groups-31245?postid=78455#post78455","creationDate":"2023-05-31T20:20:08+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5840,"id":31245,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11355,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11355","title":"Apps and Marketplace Integrations","description":"Apps and Marketplace Integrations"},"url":"\/apps-and-marketplace-integrations-11355\/ad-authentication-does-not-accept-nested-groups-31245","title":"AD Authentication Does not Accept Nested Groups??","lastPost":{"id":78455,"author":{"id":41688,"url":"\/members\/malokt-41688","name":"malokt","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":" We created an AD security group for Fresh_Requesters and Fresh_Agents that provide the appropriate permissions in Freshservice.\u00a0 Does Fresh not allow nested groups to authenticate?\u00a0 Do we really have to add each individual user to the Fresh groups, because a nested group\u00a0like \u201cAll Staff\u201d doesn\u2019t seem to work.\u00a0 Is there a place to manage this?<\/p> \u00a0<\/p>","url":"\/apps-and-marketplace-integrations-11355\/ad-authentication-does-not-accept-nested-groups-31245?postid=78455#post78455","creationDate":"2023-05-31T20:20:08+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":78455,"author":{"id":41688,"url":"\/members\/malokt-41688","name":"malokt","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":" We created an AD security group for Fresh_Requesters and Fresh_Agents that provide the appropriate permissions in Freshservice.\u00a0 Does Fresh not allow nested groups to authenticate?\u00a0 Do we really have to add each individual user to the Fresh groups, because a nested group\u00a0like \u201cAll Staff\u201d doesn\u2019t seem to work.\u00a0 Is there a place to manage this?<\/p> \u00a0<\/p>","url":"\/apps-and-marketplace-integrations-11355\/ad-authentication-does-not-accept-nested-groups-31245?postid=78455#post78455","creationDate":"2023-05-31T20:20:08+0000","relativeCreationDate":"2 months ago"},"numberOfViews":5,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"78455"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"3b86297f7a3fe96dcb8a85c149ef00ab0ae77bbd","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
\u00a0<\/p>","url":"\/apps-and-marketplace-integrations-11355\/azure-proivision-31241?postid=78441#post78441","creationDate":"2023-05-31T14:24:12+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5838,"id":31241,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11355,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11355","title":"Apps and Marketplace Integrations","description":"Apps and Marketplace Integrations"},"url":"\/apps-and-marketplace-integrations-11355\/azure-proivision-31241","title":"Azure Proivision","lastPost":{"id":78441,"author":{"id":38131,"url":"\/members\/oravec-38131","name":"oravec","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/bc9212ee-afce-4f7a-8290-5f4e808d4557.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" I am trying to mapped our Source Attribute value EmployeeID from Azure to fresh service target attribute name and everything I have tried will not display it in fresh service, is there a field I need to setup within fresh service? I created under the user fields a Employee # field, but it will not auto fill it when the provision is run.<\/p> \u00a0<\/p>","url":"\/apps-and-marketplace-integrations-11355\/azure-proivision-31241?postid=78441#post78441","creationDate":"2023-05-31T14:24:12+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":78441,"author":{"id":38131,"url":"\/members\/oravec-38131","name":"oravec","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/bc9212ee-afce-4f7a-8290-5f4e808d4557.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" I am trying to mapped our Source Attribute value EmployeeID from Azure to fresh service target attribute name and everything I have tried will not display it in fresh service, is there a field I need to setup within fresh service? I created under the user fields a Employee # field, but it will not auto fill it when the provision is run.<\/p> \u00a0<\/p>","url":"\/apps-and-marketplace-integrations-11355\/azure-proivision-31241?postid=78441#post78441","creationDate":"2023-05-31T14:24:12+0000","relativeCreationDate":"2 months ago"},"numberOfViews":8,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"78441"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"3b86297f7a3fe96dcb8a85c149ef00ab0ae77bbd","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
I\u2019ve recently set up some automation workflows using AD orchestration app, it generally works fine but I\u2019m finding that actions like \u2018add user to group\u2019 fail if the user or the group name has an apostrophe in it. I\u2019ve recently set up some automation workflows using AD orchestration app, it generally works fine but I\u2019m finding that actions like \u2018add user to group\u2019 fail if the user or the group name has an apostrophe in it. However, still running into an issue\u2026\u00a0it is asking for a requester id.\u00a0 This I am assuming is the id of the person requesting the ticket?\u00a0 How do you pass this on in an logic app?\u00a0\u00a0<\/p>\t<\/div><\/content-quote> E-mail should suffice but if not you need to need to use the requester endpoint and filter on the e-mail. Then you get the number ID of the requester.\u00a0 However, still running into an issue\u2026\u00a0it is asking for a requester id.\u00a0 This I am assuming is the id of the person requesting the ticket?\u00a0 How do you pass this on in an logic app?\u00a0\u00a0<\/p>\t<\/div><\/content-quote> E-mail should suffice but if not you need to need to use the requester endpoint and filter on the e-mail. Then you get the number ID of the requester.\u00a0 There was a thread on this question started over a year ago but no answer.\u00a0 I am trying to setup integration between Microsoft Sentinel and Freshservice for a customer of mine.\u00a0 We have the automation playbook setup using an example from another service desk logic app.\u00a0 We are using the freshservice connector.\u00a0 IT is asking for the username and password.\u00a0 I am assuming this is an API username and password?\u00a0 When trying an account and after creating an API Key for that account the connector still doesn\u2019t connect.\u00a0\u00a0 The ticket looks like this\u00a0<\/p> \u00a0<\/p> What i want to do is include the transcript of the voicemail in the ticket.\u00a0<\/p> I have approached FreshService Support and this was their response:\u00a0<\/p> you can translate the transcription using some third-party translation service and add that has a note in the ticket that got created in the freshservice.<\/em><\/span><\/p>","url":"\/apps-and-marketplace-integrations-11355\/freshcontactcentre-freshservice-voicemail-transcript-30866?postid=77540#post77540","creationDate":"2023-05-10T13:01:03+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5619,"id":30866,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11355,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11355","title":"Apps and Marketplace Integrations","description":"Apps and Marketplace Integrations"},"url":"\/apps-and-marketplace-integrations-11355\/freshcontactcentre-freshservice-voicemail-transcript-30866","title":"FreshContactCentre > Freshservice voicemail transcript","lastPost":{"id":77540,"author":{"id":17381,"url":"\/members\/megglestone-17381","name":"megglestone","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Ive turned on transcript feature in Fresh Contact Centre and when a user leaves a voicemail, a ticket is created in FreshService\u00a0<\/p> The ticket looks like this\u00a0<\/p> \u00a0<\/p> What i want to do is include the transcript of the voicemail in the ticket.\u00a0<\/p> I have approached FreshService Support and this was their response:\u00a0<\/p> you can translate the transcription using some third-party translation service and add that has a note in the ticket that got created in the freshservice.<\/em><\/span><\/p>","url":"\/apps-and-marketplace-integrations-11355\/freshcontactcentre-freshservice-voicemail-transcript-30866?postid=77540#post77540","creationDate":"2023-05-10T13:01:03+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":77540,"author":{"id":17381,"url":"\/members\/megglestone-17381","name":"megglestone","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Ive turned on transcript feature in Fresh Contact Centre and when a user leaves a voicemail, a ticket is created in FreshService\u00a0<\/p> The ticket looks like this\u00a0<\/p> \u00a0<\/p> What i want to do is include the transcript of the voicemail in the ticket.\u00a0<\/p> I have approached FreshService Support and this was their response:\u00a0<\/p> you can translate the transcription using some third-party translation service and add that has a note in the ticket that got created in the freshservice.<\/em><\/span><\/p>","url":"\/apps-and-marketplace-integrations-11355\/freshcontactcentre-freshservice-voicemail-transcript-30866?postid=77540#post77540","creationDate":"2023-05-10T13:01:03+0000","relativeCreationDate":"2 months ago"},"numberOfViews":7,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"77540"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"3b86297f7a3fe96dcb8a85c149ef00ab0ae77bbd","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
\u00a0<\/p> \u00a0<\/p> We\u2019re back with the final\u00a0video of the series\u00a0<\/em>which focuses on Microsoft Teams<\/strong>. Freddy AI-powered ServiceBot on Microsoft Teams enables conversational support, collaborative resolution, and instant notifications for IT operations and services management for your modern workforce. With Servicebot for Microsoft Teams, bring Freshservice\u2019s context into Microsoft Teams to enable quick collaborative resolution. Make your support and services more accessible for self-serve and deflect more.<\/p> Leveraging ServiceBot on Microsoft Teams for:<\/p> \u2022 Improve deflection with Freddy AI-powered Virtual agent \u00a0<\/p> Install the App from here<\/strong><\/a> | Find more such apps on Freshworks Marketplace here<\/a><\/strong><\/p> \u00a0<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/apps-and-marketplace-integrations-11355\/winwithmarketplace-microsoft-teams-30643?postid=77021#post77021","creationDate":"2023-05-04T07:14:10+0000","relativeCreationDate":"3 months ago"},"isTopicUnread":true,"privateId":12827,"id":30643,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11355,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11355","title":"Apps and Marketplace Integrations","description":"Apps and Marketplace Integrations"},"url":"\/apps-and-marketplace-integrations-11355\/winwithmarketplace-microsoft-teams-30643","title":"#WinwithMarketplace : Microsoft Teams","lastPost":{"id":77021,"author":{"id":37580,"url":"\/members\/shobhit-37580","name":"Shobhit","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/3655bd1e-a10d-40d3-8251-f9505819fbc9.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" \u00a0<\/p> \u00a0<\/p> We\u2019re back with the final\u00a0video of the series\u00a0<\/em>which focuses on Microsoft Teams<\/strong>. Freddy AI-powered ServiceBot on Microsoft Teams enables conversational support, collaborative resolution, and instant notifications for IT operations and services management for your modern workforce. With Servicebot for Microsoft Teams, bring Freshservice\u2019s context into Microsoft Teams to enable quick collaborative resolution. Make your support and services more accessible for self-serve and deflect more.<\/p> Leveraging ServiceBot on Microsoft Teams for:<\/p> \u2022 Improve deflection with Freddy AI-powered Virtual agent \u00a0<\/p> Install the App from here<\/strong><\/a> | Find more such apps on Freshworks Marketplace here<\/a><\/strong><\/p> \u00a0<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/apps-and-marketplace-integrations-11355\/winwithmarketplace-microsoft-teams-30643?postid=77021#post77021","creationDate":"2023-05-04T07:14:10+0000","relativeCreationDate":"3 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":77021,"author":{"id":37580,"url":"\/members\/shobhit-37580","name":"Shobhit","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/3655bd1e-a10d-40d3-8251-f9505819fbc9.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" \u00a0<\/p> \u00a0<\/p> We\u2019re back with the final\u00a0video of the series\u00a0<\/em>which focuses on Microsoft Teams<\/strong>. Freddy AI-powered ServiceBot on Microsoft Teams enables conversational support, collaborative resolution, and instant notifications for IT operations and services management for your modern workforce. With Servicebot for Microsoft Teams, bring Freshservice\u2019s context into Microsoft Teams to enable quick collaborative resolution. Make your support and services more accessible for self-serve and deflect more.<\/p> Leveraging ServiceBot on Microsoft Teams for:<\/p> \u2022 Improve deflection with Freddy AI-powered Virtual agent \u00a0<\/p> Install the App from here<\/strong><\/a> | Find more such apps on Freshworks Marketplace here<\/a><\/strong><\/p> \u00a0<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/apps-and-marketplace-integrations-11355\/winwithmarketplace-microsoft-teams-30643?postid=77021#post77021","creationDate":"2023-05-04T07:14:10+0000","relativeCreationDate":"3 months ago"},"numberOfViews":162,"contentType":"article","featuredImage":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/9c11afcd-79cc-4752-a065-2dbe8d0a30d8_thumb.png","publicLabel":"Marketplace","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"77021"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"3b86297f7a3fe96dcb8a85c149ef00ab0ae77bbd","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
\u00a0<\/p> \u00a0<\/p> We\u2019re back with the third video of the series which focuses on JIRA app for Freshservice. This app will allow you to combine the strength of a robust ITSM solution with a task management tool.<\/p> Freshservice\u2019s integration with JIRA lets you stay on top of common bugs, helping your IT team directly identify issues that crop up regularly and prioritize them.<\/p>\t<\/li>\t JIRA lets you easily map status updates and bug-related data to their respective tasks and tickets.<\/p>\t<\/li>\t Users can track the status of their tickets from right within the support portal, and share workarounds and temporary fixes with each other within the community until their tickets are resolved.<\/p>\t<\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/section> \u00a0<\/p> Install the App from here<\/strong><\/a> | Find more such apps on Freshworks Marketplace here<\/a><\/strong><\/p> \u00a0<\/p>","url":"\/apps-and-marketplace-integrations-11355\/winwithmarketplace-jira-integration-30637?postid=77013#post77013","creationDate":"2023-05-04T07:13:41+0000","relativeCreationDate":"3 months ago"},"isTopicUnread":true,"privateId":12826,"id":30637,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11355,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11355","title":"Apps and Marketplace Integrations","description":"Apps and Marketplace Integrations"},"url":"\/apps-and-marketplace-integrations-11355\/winwithmarketplace-jira-integration-30637","title":"#WinwithMarketplace : Jira Integration","lastPost":{"id":77013,"author":{"id":32014,"url":"\/members\/alyssia-correa-32014","name":"alyssia.correa","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ba3dbeb8-0226-46ab-8699-0d19aadada93.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":6},"content":" \u00a0<\/p> \u00a0<\/p> We\u2019re back with the third video of the series which focuses on JIRA app for Freshservice. This app will allow you to combine the strength of a robust ITSM solution with a task management tool.<\/p> Freshservice\u2019s integration with JIRA lets you stay on top of common bugs, helping your IT team directly identify issues that crop up regularly and prioritize them.<\/p>\t<\/li>\t JIRA lets you easily map status updates and bug-related data to their respective tasks and tickets.<\/p>\t<\/li>\t Users can track the status of their tickets from right within the support portal, and share workarounds and temporary fixes with each other within the community until their tickets are resolved.<\/p>\t<\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/section> \u00a0<\/p> Install the App from here<\/strong><\/a> | Find more such apps on Freshworks Marketplace here<\/a><\/strong><\/p> \u00a0<\/p>","url":"\/apps-and-marketplace-integrations-11355\/winwithmarketplace-jira-integration-30637?postid=77013#post77013","creationDate":"2023-05-04T07:13:41+0000","relativeCreationDate":"3 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":1,"relevantPost":{"id":77013,"author":{"id":32014,"url":"\/members\/alyssia-correa-32014","name":"alyssia.correa","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ba3dbeb8-0226-46ab-8699-0d19aadada93.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":6},"content":" \u00a0<\/p> \u00a0<\/p> We\u2019re back with the third video of the series which focuses on JIRA app for Freshservice. This app will allow you to combine the strength of a robust ITSM solution with a task management tool.<\/p>
Apps and Marketplace Integrations
29 Topics
#WinwithMarketplace : Calendar IntegrationMarketplace
Explore more apps on the Freshworks <\/span>Marketplace<\/span><\/a><\/h3>
\u00a0<\/h3>","url":"\/apps-and-marketplace-integrations-11355\/winwithmarketplace-freshservice-28687?postid=73229#post73229","creationDate":"2023-03-09T09:17:32+0000","relativeCreationDate":"4 months ago"},"isTopicUnread":true,"privateId":12821,"id":28687,"type":"post","hasCurrentUserLiked":false,"isSticky":true,"features":[{"id":"isSticky","label":"Sticky"}],"forum":{"id":11355,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11355","title":"Apps and Marketplace Integrations","description":"Apps and Marketplace Integrations"},"url":"\/apps-and-marketplace-integrations-11355\/winwithmarketplace-freshservice-28687","title":"#WinwithMarketplace : Freshservice","lastPost":{"id":78077,"author":{"id":37580,"url":"\/members\/shobhit-37580","name":"Shobhit","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/3655bd1e-a10d-40d3-8251-f9505819fbc9.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
Explore more apps on the Freshworks <\/span>Marketplace<\/span><\/a><\/h3>
\u00a0<\/h3>","url":"\/apps-and-marketplace-integrations-11355\/winwithmarketplace-freshservice-28687?postid=73229#post73229","creationDate":"2023-03-09T09:17:32+0000","relativeCreationDate":"4 months ago"},"numberOfViews":564,"contentType":"article","featuredImage":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/b2fe228f-f780-4fbc-bf4a-10c9c0c9be76_thumb.png","publicLabel":"Marketplace","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"78077"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"3b86297f7a3fe96dcb8a85c149ef00ab0ae77bbd","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
#WinwithMarketplace : FreshserviceMarketplace
Video #2 - Remote Support<\/u><\/strong><\/span><\/h2>
Video #2 - Remote Support<\/u><\/strong><\/span><\/h2>
#WinwithMarketplace : Remote SupportMarketplace
Scim provisioning - including user's profile pictore and id's of groups - Microsoft Q&A<\/a><\/p>","url":"\/apps-and-marketplace-integrations-11355\/azure-ad-scim-photo-31762?postid=79538#post79538","creationDate":"2023-06-27T15:10:11+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":79538,"author":{"id":42046,"url":"\/members\/mlp-dustin-42046","name":"MLP_Dustin","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/dd0a2284-eb43-4cb1-a3c0-c4b99f3dc55e.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"
\u00a0<\/p>
Upon researching the available options, I came across Freshservice's iparam framework, which seems to be a commonly used method for storing sensitive data within custom applications. However, I would like to explore alternative options, if any, to ensure the highest level of security for our client's information.
Could anyone please advise if there are any other recommended approaches or best practices for storing sensitive data within custom applications in the Freshservice environment? I want to ensure that we comply with industry standards and maintain the confidentiality of our client's data.
\u00a0<\/p>","url":"\/apps-and-marketplace-integrations-11355\/storing-sensitive-data-in-freshservice-custom-application-31401?postid=78815#post78815","creationDate":"2023-06-12T07:17:03+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":5920,"id":31401,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11355,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11355","title":"Apps and Marketplace Integrations","description":"Apps and Marketplace Integrations"},"url":"\/apps-and-marketplace-integrations-11355\/storing-sensitive-data-in-freshservice-custom-application-31401","title":"Storing Sensitive Data in Freshservice Custom Application","lastPost":{"id":78815,"author":{"id":35987,"url":"\/members\/adityatawade-35987","name":"adityatawade","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/7fd4a33b-03e5-4a1a-88c4-ae58511c55ab.png","userTitle":"Top Contributor","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","name":"Top Contributor"},"userLevel":1},"content":"
Upon researching the available options, I came across Freshservice's iparam framework, which seems to be a commonly used method for storing sensitive data within custom applications. However, I would like to explore alternative options, if any, to ensure the highest level of security for our client's information.
Could anyone please advise if there are any other recommended approaches or best practices for storing sensitive data within custom applications in the Freshservice environment? I want to ensure that we comply with industry standards and maintain the confidentiality of our client's data.
\u00a0<\/p>","url":"\/apps-and-marketplace-integrations-11355\/storing-sensitive-data-in-freshservice-custom-application-31401?postid=78815#post78815","creationDate":"2023-06-12T07:17:03+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":78815,"author":{"id":35987,"url":"\/members\/adityatawade-35987","name":"adityatawade","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/7fd4a33b-03e5-4a1a-88c4-ae58511c55ab.png","userTitle":"Top Contributor","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","name":"Top Contributor"},"userLevel":1},"content":"
Upon researching the available options, I came across Freshservice's iparam framework, which seems to be a commonly used method for storing sensitive data within custom applications. However, I would like to explore alternative options, if any, to ensure the highest level of security for our client's information.
Could anyone please advise if there are any other recommended approaches or best practices for storing sensitive data within custom applications in the Freshservice environment? I want to ensure that we comply with industry standards and maintain the confidentiality of our client's data.
\u00a0<\/p>","url":"\/apps-and-marketplace-integrations-11355\/storing-sensitive-data-in-freshservice-custom-application-31401?postid=78815#post78815","creationDate":"2023-06-12T07:17:03+0000","relativeCreationDate":"1 month ago"},"numberOfViews":10,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"78815"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"3b86297f7a3fe96dcb8a85c149ef00ab0ae77bbd","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Does anyone know if\u00a0there a way to pass these through as just text and ignore the special characters?
Thanks for you help!<\/p>","url":"\/apps-and-marketplace-integrations-11355\/ad-orchestration-special-characters-31224?postid=78389#post78389","creationDate":"2023-05-30T15:01:28+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5827,"id":31224,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11355,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11355","title":"Apps and Marketplace Integrations","description":"Apps and Marketplace Integrations"},"url":"\/apps-and-marketplace-integrations-11355\/ad-orchestration-special-characters-31224","title":"AD Orchestration - special characters","lastPost":{"id":78389,"author":{"id":18073,"url":"\/members\/jonathan-allison-18073","name":"jonathan.allison","avatar":"","userTitle":"Top Contributor","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","name":"Top Contributor"},"userLevel":0},"content":"
Does anyone know if\u00a0there a way to pass these through as just text and ignore the special characters?
Thanks for you help!<\/p>","url":"\/apps-and-marketplace-integrations-11355\/ad-orchestration-special-characters-31224?postid=78389#post78389","creationDate":"2023-05-30T15:01:28+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":78389,"author":{"id":18073,"url":"\/members\/jonathan-allison-18073","name":"jonathan.allison","avatar":"","userTitle":"Top Contributor","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","name":"Top Contributor"},"userLevel":0},"content":"
Does anyone know if\u00a0there a way to pass these through as just text and ignore the special characters?
Thanks for you help!<\/p>","url":"\/apps-and-marketplace-integrations-11355\/ad-orchestration-special-characters-31224?postid=78389#post78389","creationDate":"2023-05-30T15:01:28+0000","relativeCreationDate":"2 months ago"},"numberOfViews":11,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"78389"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"3b86297f7a3fe96dcb8a85c149ef00ab0ae77bbd","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Please check your account info and\/or permissions and try again. Details: Please check your account info and\/or permissions and try again. More diagnostic information: x-ms-client-request-id is 'A2FFE59B-BCD0-493A-9AA6-E1AF4AB16461'.<\/p>","url":"\/apps-and-marketplace-integrations-11355\/freshservice-intergation-with-microsoft-sentinel-31110?postid=78082#post78082","creationDate":"2023-05-22T18:07:35+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5765,"id":31110,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11355,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11355","title":"Apps and Marketplace Integrations","description":"Apps and Marketplace Integrations"},"url":"\/apps-and-marketplace-integrations-11355\/freshservice-intergation-with-microsoft-sentinel-31110","title":"Freshservice Intergation with Microsoft Sentinel","lastPost":{"id":78110,"author":{"id":35521,"url":"\/members\/daniel-soederlund-35521","name":"Daniel S\u00f6derlund","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9d887816-aa69-45ef-9d3c-98feb637f3da.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":7},"content":"
If it\u2019s a API call you need to use the API key from a ADMIN agent account.\u00a0
username is the key and the password can be anything.\u00a0
\u00a0<\/p>","url":"\/apps-and-marketplace-integrations-11355\/freshservice-intergation-with-microsoft-sentinel-31110?postid=78110#post78110","creationDate":"2023-05-23T07:44:50+0000","relativeCreationDate":"2 months ago"},"lastReply":{"id":78110,"author":{"id":35521,"url":"\/members\/daniel-soederlund-35521","name":"Daniel S\u00f6derlund","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9d887816-aa69-45ef-9d3c-98feb637f3da.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":7},"content":"
If it\u2019s a API call you need to use the API key from a ADMIN agent account.\u00a0
username is the key and the password can be anything.\u00a0
\u00a0<\/p>","url":"\/apps-and-marketplace-integrations-11355\/freshservice-intergation-with-microsoft-sentinel-31110?postid=78110#post78110","creationDate":"2023-05-23T07:44:50+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":0,"relevantPost":{"id":78082,"author":{"id":43921,"url":"\/members\/countrycloudboy-43921","name":"CountryCloudBoy","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/92342fb7-89cd-4d9b-8a97-d62e188a27a3.png","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":"
Please check your account info and\/or permissions and try again. Details: Please check your account info and\/or permissions and try again. More diagnostic information: x-ms-client-request-id is 'A2FFE59B-BCD0-493A-9AA6-E1AF4AB16461'.<\/p>","url":"\/apps-and-marketplace-integrations-11355\/freshservice-intergation-with-microsoft-sentinel-31110?postid=78082#post78082","creationDate":"2023-05-22T18:07:35+0000","relativeCreationDate":"2 months ago"},"numberOfViews":59,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"78110"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"3b86297f7a3fe96dcb8a85c149ef00ab0ae77bbd","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
\u2022 Resolve where work happens for quicker ticket resolution
\u2022 Notify on-call agents and instantly respond to critical incidents
\u2022 Minimize impact of service disruption with fast incident resolution<\/p><\/div><\/div><\/div><\/section>Video #4 - Microsoft Teams App<\/u><\/strong><\/span><\/h2>
\u2022 Resolve where work happens for quicker ticket resolution
\u2022 Notify on-call agents and instantly respond to critical incidents
\u2022 Minimize impact of service disruption with fast incident resolution<\/p><\/div><\/div><\/div><\/section>Video #4 - Microsoft Teams App<\/u><\/strong><\/span><\/h2>
\u2022 Resolve where work happens for quicker ticket resolution
\u2022 Notify on-call agents and instantly respond to critical incidents
\u2022 Minimize impact of service disruption with fast incident resolution<\/p><\/div><\/div><\/div><\/section>#WinwithMarketplace : Microsoft TeamsMarketplace
Video #3 - <\/strong>JIRA Integration App<\/strong><\/u><\/span><\/h2>
Video #3 - <\/strong>JIRA Integration App<\/strong><\/u><\/span><\/h2>