Apps and Marketplace Integrations | Freshworks Community

Hello Everyone!<\/strong><\/p>
Discover the game-changing impact of Generative AI<\/strong> on customer service in this power-packed webinar.<\/p>
Here\u2019s what you need to know about the session -<\/p>
Agenda -<\/strong><\/u><\/p>
$\"\ud83d\udccc\"$ Generative AI\u2019s impact on customer service and support<\/p>
$\"\ud83d\udccc\"$ Quick demo on leveraging AI for enhanced customer service functions<\/p>
$\"\ud83d\udccc\"$ Q&A session<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>
\u00a0<\/p>
What areas we will delve into -<\/u><\/strong><\/p>
$\"\ud83d\udccc\"$ Understand how Generative AI is transforming customer service<\/p>
$\"\ud83d\udccc\"$ Discover how AI enhances self-service and delivers quick resolutions, freeing up agent time<\/p>
$\"\ud83d\udccc\"$ Explore Freshworks' newly launched Freddy AI, powered by Generative AI, for automating repetitive tasks and maximising productivity<\/p>
$\"\ud83d\udccc\"$ \u00a0 Learn how Freddy AI enables proactive issue identification and timely decision-making for business\u00a0growth<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>
\u00a0<\/p>
Date - Aug 8, 2023<\/strong><\/p>
Time - 9:00 AM PST | 9:30 PM IST<\/strong><\/p>
$\"\ud83d\udc49\ud83c\udffd\"$ \u00a0RSVP NOW !!<\/strong><\/a><\/p>","author":{"id":43548,"url":"\/members\/kamakshi-v-43548","name":"Kamakshi V","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/e865e8ef-3f5e-4151-899f-7677e48d6699.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":3},"type":"Webinar","url":"https:\/\/community.freshworks.com\/events\/unleash-ai-cx-gets-more-personalized-predictive-and-optimized-227","image":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/125f6bf9-d0ed-43bb-be49-e160f57f0c14_thumb.jpg","location":"","startsAt":1691510400,"endsAt":1691514000,"contentType":"event","attendees":[],"attendeeCount":0,"isLoggedInUserAttendee":false,"createdAt":"1690397491"},"config":{"selectedTopic":{"id":227,"title":"Unleash AI: CX gets more Personalized, Predictive, and Optimized","content":"
Hello Everyone!<\/strong><\/p>
Discover the game-changing impact of Generative AI<\/strong> on customer service in this power-packed webinar.<\/p>
Here\u2019s what you need to know about the session -<\/p>
Agenda -<\/strong><\/u><\/p>
$\"\ud83d\udccc\"$ Generative AI\u2019s impact on customer service and support<\/p>
$\"\ud83d\udccc\"$ Quick demo on leveraging AI for enhanced customer service functions<\/p>
$\"\ud83d\udccc\"$ Q&A session<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>
\u00a0<\/p>
What areas we will delve into -<\/u><\/strong><\/p>
$\"\ud83d\udccc\"$ Understand how Generative AI is transforming customer service<\/p>
$\"\ud83d\udccc\"$ Discover how AI enhances self-service and delivers quick resolutions, freeing up agent time<\/p>
$\"\ud83d\udccc\"$ Explore Freshworks' newly launched Freddy AI, powered by Generative AI, for automating repetitive tasks and maximising productivity<\/p>
$\"\ud83d\udccc\"$ \u00a0 Learn how Freddy AI enables proactive issue identification and timely decision-making for business\u00a0growth<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>
\u00a0<\/p>
Date - Aug 8, 2023<\/strong><\/p>
Time - 9:00 AM PST | 9:30 PM IST<\/strong><\/p>
$\"\ud83d\udc49\ud83c\udffd\"$ \u00a0RSVP NOW !!<\/strong><\/a><\/p>","author":{"id":43548,"url":"\/members\/kamakshi-v-43548","name":"Kamakshi V","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/e865e8ef-3f5e-4151-899f-7677e48d6699.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":3},"type":"Webinar","url":"https:\/\/community.freshworks.com\/events\/unleash-ai-cx-gets-more-personalized-predictive-and-optimized-227","image":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/125f6bf9-d0ed-43bb-be49-e160f57f0c14_thumb.jpg","location":"","startsAt":1691510400,"endsAt":1691514000,"contentType":"event","attendees":[],"attendeeCount":0,"isLoggedInUserAttendee":false,"createdAt":"1690397491"}},"phrases":{"Forum":{"{n} year|{n} years":"{n} year|{n} years","{n} month|{n} months":"{n} month|{n} months","{n} day|{n} days":"{n} day|{n} days","{n} hour|{n} hours":"{n} hour|{n} hours","{n} minute|{n} minutes":"{n} minute|{n} minutes","just":"just now","{plural} ago":"{plural} ago"}}}">

Unleash AI: CX gets more Personalized, Predictive, and Optimized
(Tue, 8 Aug, 16:00)

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Apps and Marketplace Integrations

Apps and Marketplace Integrations

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Hi Everyone,
I am making Serverless App with SMIs. I calling a third-party API using axios.post and setting the header to<\/p>
headers: { \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 Authorization: `Basic ${base64Encode}`, \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 'Content-Type': 'application\/x-www-form-urlencoded' }<\/code><\/p>
But when sending the request, axios is setting\u00a0'Content-type'<\/code>\u00a0to\u00a0'application\/json'<\/code>. Here is my code for calling the third-party API in server.js:<\/p>
let base64Encode = buffer.Buffer.from(data.iparams.client_id + \":\" + data.iparams.client_secret).toString('base64'); let accTknBody = { \u00a0 grant_type: \"urn:ietf:params:oauth:grant-type:jwt-bearer\", \u00a0 assertion: String(data.iparams.jwtToken) } let response = await axios.post(data.iparams.server_url + '\/restapi\/oauth\/token', accTknBody, { \u00a0 headers: { \u00a0 \u00a0 Authorization: `Basic ${base64Encode}`, \u00a0 \u00a0 'Content-Type': 'application\/x-www-form-urlencoded' \u00a0 } });<\/code><\/p>
Note: All the variables have correct values.<\/p>
Any help is appreciated. Thanks<\/p>","url":"\/apps-and-marketplace-integrations-11358\/axios-request-not-setting-provided-headers-32486?postid=80903#post80903","creationDate":"2023-07-28T14:13:20+0000","relativeCreationDate":"10 days ago"},"isTopicUnread":true,"privateId":6571,"id":32486,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11358,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11358","title":"Apps and Marketplace Integrations","description":"Using Freshdesk"},"url":"\/apps-and-marketplace-integrations-11358\/axios-request-not-setting-provided-headers-32486","title":"Axios request not setting provided headers","lastPost":{"id":80903,"author":{"id":44945,"url":"\/members\/aryan-31-44945","name":"Aryan-31","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
Hi Everyone, I am making Serverless App with SMIs. I calling a third-party API using axios.post and setting the header to<\/p>
headers: { \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 Authorization: `Basic ${base64Encode}`, \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 'Content-Type': 'application\/x-www-form-urlencoded' }<\/code><\/p>
But when sending the request, axios is setting\u00a0'Content-type'<\/code>\u00a0to\u00a0'application\/json'<\/code>. Here is my code for calling the third-party API in server.js:<\/p>
let base64Encode = buffer.Buffer.from(data.iparams.client_id + \":\" + data.iparams.client_secret).toString('base64'); let accTknBody = { \u00a0 grant_type: \"urn:ietf:params:oauth:grant-type:jwt-bearer\", \u00a0 assertion: String(data.iparams.jwtToken) } let response = await axios.post(data.iparams.server_url + '\/restapi\/oauth\/token', accTknBody, { \u00a0 headers: { \u00a0 \u00a0 Authorization: `Basic ${base64Encode}`, \u00a0 \u00a0 'Content-Type': 'application\/x-www-form-urlencoded' \u00a0 } });<\/code><\/p>
Note: All the variables have correct values.<\/p>
Any help is appreciated. Thanks<\/p>","url":"\/apps-and-marketplace-integrations-11358\/axios-request-not-setting-provided-headers-32486?postid=80903#post80903","creationDate":"2023-07-28T14:13:20+0000","relativeCreationDate":"10 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":80903,"author":{"id":44945,"url":"\/members\/aryan-31-44945","name":"Aryan-31","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
Hi Everyone, I am making Serverless App with SMIs. I calling a third-party API using axios.post and setting the header to<\/p>
headers: { \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 Authorization: `Basic ${base64Encode}`, \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 'Content-Type': 'application\/x-www-form-urlencoded' }<\/code><\/p>
But when sending the request, axios is setting\u00a0'Content-type'<\/code>\u00a0to\u00a0'application\/json'<\/code>. Here is my code for calling the third-party API in server.js:<\/p>
let base64Encode = buffer.Buffer.from(data.iparams.client_id + \":\" + data.iparams.client_secret).toString('base64'); let accTknBody = { \u00a0 grant_type: \"urn:ietf:params:oauth:grant-type:jwt-bearer\", \u00a0 assertion: String(data.iparams.jwtToken) } let response = await axios.post(data.iparams.server_url + '\/restapi\/oauth\/token', accTknBody, { \u00a0 headers: { \u00a0 \u00a0 Authorization: `Basic ${base64Encode}`, \u00a0 \u00a0 'Content-Type': 'application\/x-www-form-urlencoded' \u00a0 } });<\/code><\/p>
Note: All the variables have correct values.<\/p>
Any help is appreciated. Thanks<\/p>","url":"\/apps-and-marketplace-integrations-11358\/axios-request-not-setting-provided-headers-32486?postid=80903#post80903","creationDate":"2023-07-28T14:13:20+0000","relativeCreationDate":"10 days ago"},"numberOfViews":6,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"80903"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"c4cb3e19ebbda682d76d0e2a8449fbc7f5180ee2","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
A Aryan-31 Apprentice asked inApps and Marketplace Integrations Axios request not setting provided headers 大家好,我是做与重度Serverless应用。I calling a third-party API using axios.post and setting the header toheaders: { Authorization: `Basic ${base64Encode}`, 'Content-Type': 'application/x-www-form-urlencoded'}But when sending the request, axios is setting 'Content-type' to 'application/json'.Here is my code for calling the third-party API in server.js:let base64Encode = buffer.Buffer.from(data.iparams.client_id + ":" + data.iparams.client_secret).toString('base64');let accTknBody = { grant_type: "urn:ietf:params:oauth:grant-type:jwt-bearer", assertion: String(data.iparams.jwtToken)}let response = await axios.post(data.iparams.server_url + '/restapi/oauth/token', accTknBody, { headers: { Authorization: `Basic ${base64Encode}`, 'Content-Type': 'application/x-www-form-urlencoded' }});Note: All the variables have correct values.Any help is appreciated.Thanks 0 A 10 days ago
Which apps are best to work on photos\u00a0 and\u00a0 edit videos\u00a0<\/p>","url":"\/apps-and-marketplace-integrations-11358\/photo-editing-30569?postid=76830#post76830","creationDate":"2023-04-22T09:15:26+0000","relativeCreationDate":"3 months ago"},"isTopicUnread":true,"privateId":5484,"id":30569,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11358,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11358","title":"Apps and Marketplace Integrations","description":"Using Freshdesk"},"url":"\/apps-and-marketplace-integrations-11358\/photo-editing-30569","title":"photo editing","lastPost":{"id":80790,"author":{"id":43794,"url":"\/members\/dhk-43794","name":"dhk","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"Photo editing<\/a> refers to the process of enhancing and manipulating images using various software or mobile applications. It involves making adjustments to the appearance of a photo to improve its visual appeal, correct imperfections, or create artistic effects. Photo editing can be done for personal use, professional purposes, or for sharing on social media platforms.<\/p> Some common photo editing techniques and tools include:<\/p> \tCropping: Removing unwanted parts of an image to focus on the main subject or to adjust the composition.<\/p>\t<\/li>\t \tColor Adjustment: Tweaking brightness, contrast, saturation, and hue to achieve the desired color balance and mood.<\/p>\t<\/li>\t \tExposure Correction: Adjusting exposure levels to balance shadows and highlights in the photo.<\/p>\t<\/li>\t \tWhite Balance: Correcting the color temperature to remove any unwanted color casts.<\/p>\t<\/li>\t \tFilters and Presets: Applying pre-designed filters or custom presets to change the overall look of the photo.<\/p>\t<\/li>\t \tRetouching: Removing blemishes, wrinkles, and other imperfections from portraits or objects.<\/p>\t<\/li>\t \tCloning and Healing: Repairing damaged or unwanted areas by copying and blending pixels from other parts of the image.<\/p>\t<\/li>\t \tSharpening: Enhancing image details and making the photo appear clearer and more defined.<\/p>\t<\/li>\t \tVignetting: Darkening the edges of the photo to draw focus to the central subject.<\/p>\t<\/li>\t \tAdding Text and Graphics: Placing text, logos, or other graphics on the image for promotional or creative purposes.<\/p>\t<\/li><\/ol> Popular photo editing software includes Adobe Photoshop, GIMP, Adobe Lightroom, and Affinity Photo for desktop use, while mobile apps like Adobe Lightroom Mobile, Snapseed, VSCO, and the aforementioned InShot are popular choices for editing photos on smartphones and tablets.<\/p> When editing photos, it's essential to strike a balance between enhancing the image and maintaining its natural look. Overediting can lead to unrealistic or unnatural results, so it's advisable to practice and experiment with different editing techniques to find the style that best suits the photo's intention.<\/p>","url":"\/apps-and-marketplace-integrations-11358\/photo-editing-30569?postid=80790#post80790","creationDate":"2023-07-26T07:17:09+0000","relativeCreationDate":"12 days ago"},"lastReply":{"id":80790,"author":{"id":43794,"url":"\/members\/dhk-43794","name":"dhk","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"Photo editing<\/a> refers to the process of enhancing and manipulating images using various software or mobile applications. It involves making adjustments to the appearance of a photo to improve its visual appeal, correct imperfections, or create artistic effects. Photo editing can be done for personal use, professional purposes, or for sharing on social media platforms.<\/p> Some common photo editing techniques and tools include:<\/p> \tCropping: Removing unwanted parts of an image to focus on the main subject or to adjust the composition.<\/p>\t<\/li>\t \tColor Adjustment: Tweaking brightness, contrast, saturation, and hue to achieve the desired color balance and mood.<\/p>\t<\/li>\t \tExposure Correction: Adjusting exposure levels to balance shadows and highlights in the photo.<\/p>\t<\/li>\t \tWhite Balance: Correcting the color temperature to remove any unwanted color casts.<\/p>\t<\/li>\t \tFilters and Presets: Applying pre-designed filters or custom presets to change the overall look of the photo.<\/p>\t<\/li>\t \tRetouching: Removing blemishes, wrinkles, and other imperfections from portraits or objects.<\/p>\t<\/li>\t \tCloning and Healing: Repairing damaged or unwanted areas by copying and blending pixels from other parts of the image.<\/p>\t<\/li>\t \tSharpening: Enhancing image details and making the photo appear clearer and more defined.<\/p>\t<\/li>\t \tVignetting: Darkening the edges of the photo to draw focus to the central subject.<\/p>\t<\/li>\t \tAdding Text and Graphics: Placing text, logos, or other graphics on the image for promotional or creative purposes.<\/p>\t<\/li><\/ol> Popular photo editing software includes Adobe Photoshop, GIMP, Adobe Lightroom, and Affinity Photo for desktop use, while mobile apps like Adobe Lightroom Mobile, Snapseed, VSCO, and the aforementioned InShot are popular choices for editing photos on smartphones and tablets.<\/p> When editing photos, it's essential to strike a balance between enhancing the image and maintaining its natural look. Overediting can lead to unrealistic or unnatural results, so it's advisable to practice and experiment with different editing techniques to find the style that best suits the photo's intention.<\/p>","url":"\/apps-and-marketplace-integrations-11358\/photo-editing-30569?postid=80790#post80790","creationDate":"2023-07-26T07:17:09+0000","relativeCreationDate":"12 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":11,"numberOfLikes":0,"relevantPost":{"id":76830,"author":{"id":42040,"url":"\/members\/haleny-42040","name":"haleny","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/764ec320-2f9f-4a82-bb7f-8af8d93d86aa.png","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":1},"content":" Which apps are best to work on photos\u00a0 and\u00a0 edit videos\u00a0<\/p>","url":"\/apps-and-marketplace-integrations-11358\/photo-editing-30569?postid=76830#post76830","creationDate":"2023-04-22T09:15:26+0000","relativeCreationDate":"3 months ago"},"numberOfViews":72,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"80790"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"c4cb3e19ebbda682d76d0e2a8449fbc7f5180ee2","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"> haleny Contributor asked inApps and Marketplace Integrations photo editing Which apps are best to work on photos and edit videos 11 D 12 days ago Hi, I am making an app which runs in new ticket background. When I am trying to access the elements from the new ticket form, I am getting null value for the element as my app is in iframe and the elements I want to access are outside the iframe. Is there any way I can access the elements of the parent DOM inside an iframe without violating CORS policy? My HTML code is(app\/views\/newTicket.html):<\/p><!DOCTYPE html> <html lang=\"en\"> <head> \u00a0\u00a0\u00a0\u00a0<meta charset=\"UTF-8\" \/> \u00a0\u00a0\u00a0\u00a0<meta http-equiv=\"X-UA-Compatible\" content=\"IE=edge\" \/> \u00a0\u00a0\u00a0\u00a0<meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\" \/> \u00a0\u00a0\u00a0\u00a0<script src=\"{{{appclient}}}\"><\/script> \u00a0\u00a0\u00a0\u00a0<title>New Ticket Background<\/title> <\/head> <body> \u00a0\u00a0\u00a0\u00a0<script src=\".\/. .\/scripts\/newTicket.js\"><\/script> <\/body> <script defer> \u00a0\u00a0\u00a0\u00a0document.onreadystatechange = function () { \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0if (document.readyState === 'complete') init(); \u00a0\u00a0\u00a0\u00a0}; \u00a0\u00a0\u00a0\u00a0async function init() { \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0var client; \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0client = await app.initialized(); \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0await client.events.on('app.activated', async () => { \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0await getRules(client); \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0}); \u00a0\u00a0\u00a0\u00a0} <\/script> <\/html><\/code><\/p> And My JS Code is(app\/scripts\/newTicket.js):<\/p> async function getRules(client) { \u00a0\u00a0\u00a0\u00a0let { ruleName } = await client.db.get(\"New_Form\"); \u00a0\u00a0\u00a0\u00a0for (let i = 0; i < ruleName.length; i++) { \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0let rule = await client.db.get(ruleName[i]); \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0if (!rule.isOn) { \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0continue \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0} \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0if (rule.condition.length > 0) { \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0for (let j = 0; j < rule.condition.length; j++) { \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0let attributeName = 'data-test-id'; \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0let attributeValue = rule.condition[j][0].trim().replace(\/\\s\/g, \"_\"); \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0let selector = `div[${attributeName}=\"${attributeValue}\" i]`; \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0let conditionName = document.querySelector(selector); \/\/It is giving null \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0console.log(conditionName); \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0}\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0} \u00a0\u00a0\u00a0\u00a0} }<\/code><\/p> I am using localstore to save an object and then fetching it using the Id: \u201cNew_Form\u201d. It contains \u201cruleName\u201d array of all the object name which I have to use. Then I am iterating through all ruleName array, for each RuleName I am doing:<\/p> Checking whether the condition array in that object has length > 0.<\/li>\t If true, iterating through the condition array and selecting the field using querySelector.<\/li><\/ol>Note: The condition array is array of arrays. Example:<\/p> condition: [[ \u201cSource\u201d, \u201canotherValue\u201d, \u201canotherValue\u201d]]<\/code><\/p> I have also tried accessing the parent DOM using\u00a0window.parent.document<\/code>\u00a0but it violates CORS policy. Any help will be Appreciated. Thanks<\/p>","url":"\/apps-and-marketplace-integrations-11358\/accessing-html-element-in-new-ticket-background-app-32332?postid=80506#post80506","creationDate":"2023-07-19T17:31:43+0000","relativeCreationDate":"19 days ago"},"isTopicUnread":true,"privateId":6478,"id":32332,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11358,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11358","title":"Apps and Marketplace Integrations","description":"Using Freshdesk"},"url":"\/apps-and-marketplace-integrations-11358\/accessing-html-element-in-new-ticket-background-app-32332","title":"Accessing HTML Element in new ticket background app","lastPost":{"id":80506,"author":{"id":44945,"url":"\/members\/aryan-31-44945","name":"Aryan-31","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hi, I am making an app which runs in new ticket background. When I am trying to access the elements from the new ticket form, I am getting null value for the element as my app is in iframe and the elements I want to access are outside the iframe. Is there any way I can access the elements of the parent DOM inside an iframe without violating CORS policy? My HTML code is(app\/views\/newTicket.html):<\/p> <!DOCTYPE html> <html lang=\"en\"> <head> \u00a0\u00a0\u00a0\u00a0<meta charset=\"UTF-8\" \/> \u00a0\u00a0\u00a0\u00a0<meta http-equiv=\"X-UA-Compatible\" content=\"IE=edge\" \/> \u00a0\u00a0\u00a0\u00a0<meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\" \/> \u00a0\u00a0\u00a0\u00a0<script src=\"{{{appclient}}}\"><\/script> \u00a0\u00a0\u00a0\u00a0<title>New Ticket Background<\/title> <\/head> <body> \u00a0\u00a0\u00a0\u00a0<script src=\".\/. .\/scripts\/newTicket.js\"><\/script> <\/body> <script defer> \u00a0\u00a0\u00a0\u00a0document.onreadystatechange = function () { \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0if (document.readyState === 'complete') init(); \u00a0\u00a0\u00a0\u00a0}; \u00a0\u00a0\u00a0\u00a0async function init() { \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0var client; \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0client = await app.initialized(); \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0await client.events.on('app.activated', async () => { \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0await getRules(client); \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0}); \u00a0\u00a0\u00a0\u00a0} <\/script> <\/html><\/code><\/p> And My JS Code is(app\/scripts\/newTicket.js):<\/p> async function getRules(client) { \u00a0\u00a0\u00a0\u00a0let { ruleName } = await client.db.get(\"New_Form\"); \u00a0\u00a0\u00a0\u00a0for (let i = 0; i < ruleName.length; i++) { \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0let rule = await client.db.get(ruleName[i]); \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0if (!rule.isOn) { \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0continue \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0} \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0if (rule.condition.length > 0) { \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0for (let j = 0; j < rule.condition.length; j++) { \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0let attributeName = 'data-test-id'; \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0let attributeValue = rule.condition[j][0].trim().replace(\/\\s\/g, \"_\"); \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0let selector = `div[${attributeName}=\"${attributeValue}\" i]`; \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0let conditionName = document.querySelector(selector); \/\/It is giving null \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0console.log(conditionName); \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0}\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0} \u00a0\u00a0\u00a0\u00a0} }<\/code><\/p> I am using localstore to save an object and then fetching it using the Id: \u201cNew_Form\u201d. It contains \u201cruleName\u201d array of all the object name which I have to use. Then I am iterating through all ruleName array, for each RuleName I am doing:<\/p> Checking whether the condition array in that object has length > 0.<\/li>\t If true, iterating through the condition array and selecting the field using querySelector.<\/li><\/ol>Note: The condition array is array of arrays. Example:<\/p> condition: [[ \u201cSource\u201d, \u201canotherValue\u201d, \u201canotherValue\u201d]]<\/code><\/p> I have also tried accessing the parent DOM using\u00a0window.parent.document<\/code>\u00a0but it violates CORS policy. Any help will be Appreciated. Thanks<\/p>","url":"\/apps-and-marketplace-integrations-11358\/accessing-html-element-in-new-ticket-background-app-32332?postid=80506#post80506","creationDate":"2023-07-19T17:31:43+0000","relativeCreationDate":"19 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":80506,"author":{"id":44945,"url":"\/members\/aryan-31-44945","name":"Aryan-31","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hi, I am making an app which runs in new ticket background. When I am trying to access the elements from the new ticket form, I am getting null value for the element as my app is in iframe and the elements I want to access are outside the iframe. Is there any way I can access the elements of the parent DOM inside an iframe without violating CORS policy? My HTML code is(app\/views\/newTicket.html):<\/p> <!DOCTYPE html> <html lang=\"en\"> <head> \u00a0\u00a0\u00a0\u00a0<meta charset=\"UTF-8\" \/> \u00a0\u00a0\u00a0\u00a0<meta http-equiv=\"X-UA-Compatible\" content=\"IE=edge\" \/> \u00a0\u00a0\u00a0\u00a0<meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\" \/> \u00a0\u00a0\u00a0\u00a0<script src=\"{{{appclient}}}\"><\/script> \u00a0\u00a0\u00a0\u00a0<title>New Ticket Background<\/title> <\/head> <body> \u00a0\u00a0\u00a0\u00a0<script src=\".\/. .\/scripts\/newTicket.js\"><\/script> <\/body> <script defer> \u00a0\u00a0\u00a0\u00a0document.onreadystatechange = function () { \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0if (document.readyState === 'complete') init(); \u00a0\u00a0\u00a0\u00a0}; \u00a0\u00a0\u00a0\u00a0async function init() { \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0var client; \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0client = await app.initialized(); \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0await client.events.on('app.activated', async () => { \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0await getRules(client); \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0}); \u00a0\u00a0\u00a0\u00a0} <\/script> <\/html><\/code><\/p> And My JS Code is(app\/scripts\/newTicket.js):<\/p> async function getRules(client) { \u00a0\u00a0\u00a0\u00a0let { ruleName } = await client.db.get(\"New_Form\"); \u00a0\u00a0\u00a0\u00a0for (let i = 0; i < ruleName.length; i++) { \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0let rule = await client.db.get(ruleName[i]); \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0if (!rule.isOn) { \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0continue \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0} \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0if (rule.condition.length > 0) { \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0for (let j = 0; j < rule.condition.length; j++) { \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0let attributeName = 'data-test-id'; \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0let attributeValue = rule.condition[j][0].trim().replace(\/\\s\/g, \"_\"); \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0let selector = `div[${attributeName}=\"${attributeValue}\" i]`; \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0let conditionName = document.querySelector(selector); \/\/It is giving null \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0console.log(conditionName); \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0}\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0} \u00a0\u00a0\u00a0\u00a0} }<\/code><\/p> I am using localstore to save an object and then fetching it using the Id: \u201cNew_Form\u201d. It contains \u201cruleName\u201d array of all the object name which I have to use. Then I am iterating through all ruleName array, for each RuleName I am doing:<\/p> Checking whether the condition array in that object has length > 0.<\/li>\t If true, iterating through the condition array and selecting the field using querySelector.<\/li><\/ol>Note: The condition array is array of arrays. Example:<\/p> condition: [[ \u201cSource\u201d, \u201canotherValue\u201d, \u201canotherValue\u201d]]<\/code><\/p> I have also tried accessing the parent DOM using\u00a0window.parent.document<\/code>\u00a0but it violates CORS policy. Any help will be Appreciated. Thanks<\/p>","url":"\/apps-and-marketplace-integrations-11358\/accessing-html-element-in-new-ticket-background-app-32332?postid=80506#post80506","creationDate":"2023-07-19T17:31:43+0000","relativeCreationDate":"19 days ago"},"numberOfViews":10,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"80506"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"c4cb3e19ebbda682d76d0e2a8449fbc7f5180ee2","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"> A Aryan-31 Apprentice asked inApps and Marketplace Integrations Accessing HTML Element in new ticket background app Hi,I am making an app which runs in new ticket background. When I am trying to access the elements from the new ticket form, I am getting null value for the element as my app is in iframe and the elements I want to access are outside the iframe. Is there any way I can access the elements of the parent DOM inside an iframe without violating CORS policy?My HTML code is(app/views/newTicket.html):<!DOCTYPE html><html lang="en"><head> <meta charset="UTF-8" /> <meta http-equiv="X-UA-Compatible" content="IE=edge" /> <meta name="viewport" content="width=device-width, initial-scale=1.0" /> <script src="//m.teammarx.com/community/{{{appclient}}}"></script> <title>New Ticket Background</title></head><body> <script src="./. ./scripts/newTicket.js"></script></body><script defer> document.onreadystatechange = function () { if (document.readyState === 'complete') init(); }; async function init() { 0 A 19 days ago Can Freshdesk\u2019s scheduler function as a reservation system? I need to allow my teachers to reserve our shared computer carts; any way to leverage Freshdesk as a solution?<\/p>","url":"\/apps-and-marketplace-integrations-11358\/computer-cart-reservation-system-22009?postid=55507#post55507","creationDate":"2021-08-20T16:03:26+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":17772,"id":22009,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11358,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11358","title":"Apps and Marketplace Integrations","description":"Using Freshdesk"},"url":"\/apps-and-marketplace-integrations-11358\/computer-cart-reservation-system-22009","title":"Computer Cart Reservation System","lastPost":{"id":80274,"author":{"id":45659,"url":"\/members\/jhonsmith412-45659","name":"jhonsmith412","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/a1840525-5f3c-4561-a41d-3ae49df34b14.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"Freshdesk's scheduler function can certainly be used as a reservation system Garage<\/a>\u00a0for shared resources like computer carts. You can create time slots or blocks for teachers to reserve the carts through Freshdesk. It provides a user-friendly interface for managing and tracking reservations. By leveraging Freshdesk, you can streamline the process and ensure efficient utilization of your shared resources.<\/p>","url":"\/apps-and-marketplace-integrations-11358\/computer-cart-reservation-system-22009?postid=80274#post80274","creationDate":"2023-07-14T18:33:24+0000","relativeCreationDate":"24 days ago"},"lastReply":{"id":80274,"author":{"id":45659,"url":"\/members\/jhonsmith412-45659","name":"jhonsmith412","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/a1840525-5f3c-4561-a41d-3ae49df34b14.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" Freshdesk's scheduler function can certainly be used as a reservation system Garage<\/a>\u00a0for shared resources like computer carts. You can create time slots or blocks for teachers to reserve the carts through Freshdesk. It provides a user-friendly interface for managing and tracking reservations. By leveraging Freshdesk, you can streamline the process and ensure efficient utilization of your shared resources.<\/p>","url":"\/apps-and-marketplace-integrations-11358\/computer-cart-reservation-system-22009?postid=80274#post80274","creationDate":"2023-07-14T18:33:24+0000","relativeCreationDate":"24 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":1,"relevantPost":{"id":55507,"author":{"id":32586,"url":"\/members\/misterd-32586","name":"MisterD","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/d10a3c09-d59d-4fad-9ea5-01b71e7251d3.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Can Freshdesk\u2019s scheduler function as a reservation system? I need to allow my teachers to reserve our shared computer carts; any way to leverage Freshdesk as a solution?<\/p>","url":"\/apps-and-marketplace-integrations-11358\/computer-cart-reservation-system-22009?postid=55507#post55507","creationDate":"2021-08-20T16:03:26+0000","relativeCreationDate":"1 year ago"},"numberOfViews":39,"contentType":"discussion","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"80274"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"c4cb3e19ebbda682d76d0e2a8449fbc7f5180ee2","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"> MisterD Apprentice posted inApps and Marketplace Integrations Computer Cart Reservation System Can Freshdesk’s scheduler function as a reservation system? I need to allow my teachers to reserve our shared computer carts; any way to leverage Freshdesk as a solution? 3 24 days ago When i try to delete\u00a0Atlassian JIRA Legacy from our freshdesk, recive error 500<\/p>","url":"\/apps-and-marketplace-integrations-11358\/cant-delete-application-freshdesk-30888?postid=77589#post77589","creationDate":"2023-05-11T11:20:45+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5632,"id":30888,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11358,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11358","title":"Apps and Marketplace Integrations","description":"Using Freshdesk"},"url":"\/apps-and-marketplace-integrations-11358\/cant-delete-application-freshdesk-30888","title":"Cant delete application Freshdesk","lastPost":{"id":78932,"author":{"id":43590,"url":"\/members\/bomoxygen-43590","name":"BomOxygen","avatar":"","userTitle":"","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"problem solved with supports<\/pre>","url":"\/apps-and-marketplace-integrations-11358\/cant-delete-application-freshdesk-30888?postid=78932#post78932","creationDate":"2023-06-14T11:43:30+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":78932,"author":{"id":43590,"url":"\/members\/bomoxygen-43590","name":"BomOxygen","avatar":"","userTitle":"","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"problem solved with supports<\/pre>","url":"\/apps-and-marketplace-integrations-11358\/cant-delete-application-freshdesk-30888?postid=78932#post78932","creationDate":"2023-06-14T11:43:30+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":77589,"author":{"id":43590,"url":"\/members\/bomoxygen-43590","name":"BomOxygen","avatar":"","userTitle":"","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"When i try to delete\u00a0Atlassian JIRA Legacy from our freshdesk, recive error 500<\/p>","url":"\/apps-and-marketplace-integrations-11358\/cant-delete-application-freshdesk-30888?postid=77589#post77589","creationDate":"2023-05-11T11:20:45+0000","relativeCreationDate":"2 months ago"},"numberOfViews":16,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"78932"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"c4cb3e19ebbda682d76d0e2a8449fbc7f5180ee2","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"> B BomOxygen asked inApps and Marketplace Integrations Cant delete application Freshdesk When i try to delete Atlassian JIRA Legacy from our freshdesk, recive error 500 1 B 1 month ago WE have an issue were tickets are sent to 2 separate emails that open tickets for say Accidents and Fleets that are directed at 2 different groups but go to the same ticket group. When they come into the ticket system it 2 separate tickets. Is there a way for Freshdesk to see that they are the same and auto merge them?<\/p>","url":"\/apps-and-marketplace-integrations-11358\/any-posibility-to-auto-merge-duplicate-tickets-31074?postid=77981#post77981","creationDate":"2023-05-19T13:21:10+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5739,"id":31074,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11358,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11358","title":"Apps and Marketplace Integrations","description":"Using Freshdesk"},"url":"\/apps-and-marketplace-integrations-11358\/any-posibility-to-auto-merge-duplicate-tickets-31074","title":"Any posibility to Auto Merge Duplicate Tickets","lastPost":{"id":78058,"author":{"id":34679,"url":"\/members\/vinothkumar-manoharan-34679","name":"vinothkumar.manoharan","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/d53495d4-b334-4fc0-8970-77e0f3e24d4d.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":3},"content":"@tony.morgan<\/user-mention>\u00a0Yes, we have marketplace apps that can automerge tickets on creation event<\/p> Free App:\u00a0\/\/m.teammarx.com\/apps\/freshdesk\/automerge\/<\/a><\/p> Paid App:\u00a0\/\/m.teammarx.com\/apps\/freshdesk\/automerger\/<\/a>\u00a0- Paid app has subject matching option to merge the ticket<\/p> \u00a0<\/p> Cheers<\/p>","url":"\/apps-and-marketplace-integrations-11358\/any-posibility-to-auto-merge-duplicate-tickets-31074?postid=78058#post78058","creationDate":"2023-05-22T10:51:59+0000","relativeCreationDate":"2 months ago"},"lastReply":{"id":78058,"author":{"id":34679,"url":"\/members\/vinothkumar-manoharan-34679","name":"vinothkumar.manoharan","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/d53495d4-b334-4fc0-8970-77e0f3e24d4d.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":3},"content":" @tony.morgan<\/user-mention>\u00a0Yes, we have marketplace apps that can automerge tickets on creation event<\/p> Free App:\u00a0\/\/m.teammarx.com\/apps\/freshdesk\/automerge\/<\/a><\/p> Paid App:\u00a0\/\/m.teammarx.com\/apps\/freshdesk\/automerger\/<\/a>\u00a0- Paid app has subject matching option to merge the ticket<\/p> \u00a0<\/p> Cheers<\/p>","url":"\/apps-and-marketplace-integrations-11358\/any-posibility-to-auto-merge-duplicate-tickets-31074?postid=78058#post78058","creationDate":"2023-05-22T10:51:59+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":77981,"author":{"id":14402,"url":"\/members\/tony-morgan-14402","name":"tony.morgan","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":" WE have an issue were tickets are sent to 2 separate emails that open tickets for say Accidents and Fleets that are directed at 2 different groups but go to the same ticket group. When they come into the ticket system it 2 separate tickets. Is there a way for Freshdesk to see that they are the same and auto merge them?<\/p>","url":"\/apps-and-marketplace-integrations-11358\/any-posibility-to-auto-merge-duplicate-tickets-31074?postid=77981#post77981","creationDate":"2023-05-19T13:21:10+0000","relativeCreationDate":"2 months ago"},"numberOfViews":19,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"78058"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"c4cb3e19ebbda682d76d0e2a8449fbc7f5180ee2","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"> T tony.morgan Contributor asked inApps and Marketplace Integrations Any posibility to Auto Merge Duplicate Tickets WE have an issue were tickets are sent to 2 separate emails that open tickets for say Accidents and Fleets that are directed at 2 different groups but go to the same ticket group. When they come into the ticket system it 2 separate tickets. Is there a way for Freshdesk to see that they are the same and auto merge them? 1 2 months ago Instagram released its Messenger API to businesses on June 2, 2021. With this release, omnichannel customer support tools like Zendesk, DelightChat, Reamaze, and many others now integrate Instagram DM support directly into their products.<\/p>Currently, Freshdesk only supports Instagram comments and hasn\u2019t integrated with DMs yet.<\/p> The question is why?\u00a0<\/p> This is really important for customers, for me is a \u201cmust have\u201d and now I\u2019m thinking in moving to another platform because i really need to have all channels in one place.\u00a0<\/p> \u00a0<\/p> Please Freshdesk team, let us know if you have this feature in short term backlog<\/p> Thanks in advance<\/p>","url":"\/apps-and-marketplace-integrations-11358\/why-freshdesk-doesnt-support-dm-s-instagram-integration-as-other-competitors-already-does-22999?postid=58078#post58078","creationDate":"2021-12-14T19:08:29+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":1928,"id":22999,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11358,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11358","title":"Apps and Marketplace Integrations","description":"Using Freshdesk"},"url":"\/apps-and-marketplace-integrations-11358\/why-freshdesk-doesnt-support-dm-s-instagram-integration-as-other-competitors-already-does-22999","title":"Why Freshdesk doesnt support DM's instagram integration as other competitors already does?","lastPost":{"id":77699,"author":{"id":37940,"url":"\/members\/matt-absolute-37940","name":"matt absolute","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/14b268fb-14c8-4d4e-994e-42fdebc2ceb2.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" WHERE IS THIS UP TO PLEASE FRESHWORKS\u00a0<\/p>","url":"\/apps-and-marketplace-integrations-11358\/why-freshdesk-doesnt-support-dm-s-instagram-integration-as-other-competitors-already-does-22999?postid=77699#post77699","creationDate":"2023-05-15T08:17:09+0000","relativeCreationDate":"2 months ago"},"lastReply":{"id":77699,"author":{"id":37940,"url":"\/members\/matt-absolute-37940","name":"matt absolute","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/14b268fb-14c8-4d4e-994e-42fdebc2ceb2.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" WHERE IS THIS UP TO PLEASE FRESHWORKS\u00a0<\/p>","url":"\/apps-and-marketplace-integrations-11358\/why-freshdesk-doesnt-support-dm-s-instagram-integration-as-other-competitors-already-does-22999?postid=77699#post77699","creationDate":"2023-05-15T08:17:09+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":11,"numberOfLikes":2,"relevantPost":{"id":58078,"author":{"id":34192,"url":"\/members\/andreszarzar-34192","name":"andreszarzar","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/4db90842-de89-4f74-ac7d-3fa65e89640f.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Instagram released its Messenger API to businesses on June 2, 2021. With this release, omnichannel customer support tools like Zendesk, DelightChat, Reamaze, and many others now integrate Instagram DM support directly into their products.<\/p> Currently, Freshdesk only supports Instagram comments and hasn\u2019t integrated with DMs yet.<\/p> The question is why?\u00a0<\/p> This is really important for customers, for me is a \u201cmust have\u201d and now I\u2019m thinking in moving to another platform because i really need to have all channels in one place.\u00a0<\/p> \u00a0<\/p> Please Freshdesk team, let us know if you have this feature in short term backlog<\/p> Thanks in advance<\/p>","url":"\/apps-and-marketplace-integrations-11358\/why-freshdesk-doesnt-support-dm-s-instagram-integration-as-other-competitors-already-does-22999?postid=58078#post58078","creationDate":"2021-12-14T19:08:29+0000","relativeCreationDate":"1 year ago"},"numberOfViews":201,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"77699"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"c4cb3e19ebbda682d76d0e2a8449fbc7f5180ee2","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"> andreszarzar Apprentice asked inApps and Marketplace Integrations Why Freshdesk doesnt support DM's instagram integration as other competitors already does? Instagram released its Messenger API to businesses on June 2, 2021. With this release, omnichannel customer support tools like Zendesk, DelightChat, Reamaze, and many others now integrate Instagram DM support directly into their products.Currently, Freshdesk only supports Instagram comments and hasn’t integrated with DMs yet.The question is why? This is really important for customers, for me is a “must have” and now I’m thinking in moving to another platform because i really need to have all channels in one place. Please Freshdesk team, let us know if you have this feature in short term backlogThanks in advance 11 2 months ago I\u2019ve been trying to integrate Freshdesk into my nodejs application without success. I\u2019m having an error that says that I have to logg in before performing the said operation. In my case, I\u2019m trying to create and save contacts after a conversation is closed in my app.<\/p>","url":"\/apps-and-marketplace-integrations-11358\/integration-with-nodejs-30870?postid=77552#post77552","creationDate":"2023-05-10T14:39:24+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5622,"id":30870,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11358,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11358","title":"Apps and Marketplace Integrations","description":"Using Freshdesk"},"url":"\/apps-and-marketplace-integrations-11358\/integration-with-nodejs-30870","title":"Integration with nodejs","lastPost":{"id":77566,"author":{"id":38588,"url":"\/members\/barun-poddar-38588","name":"barun.poddar","avatar":"","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":3},"content":"Hi @Etiene<\/user-mention>\u00a0<\/p> \u00a0<\/p> Greetings from Freshdesk community! \u00a0<\/p> Here is a document for you to refer on integrating with nodejs-https:\/\/developers.freshdesk.com\/v2\/docs\/quick-start\/<\/a><\/p> \u00a0<\/p> If this does not help, please DM me the directly with some screenshots or a video grab to troubleshoot.<\/p> \u00a0<\/p> Cheers, Barun<\/p>","url":"\/apps-and-marketplace-integrations-11358\/integration-with-nodejs-30870?postid=77566#post77566","creationDate":"2023-05-10T19:01:03+0000","relativeCreationDate":"2 months ago"},"lastReply":{"id":77566,"author":{"id":38588,"url":"\/members\/barun-poddar-38588","name":"barun.poddar","avatar":"","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":3},"content":" Hi @Etiene<\/user-mention>\u00a0<\/p> \u00a0<\/p> Greetings from Freshdesk community! \u00a0<\/p> Here is a document for you to refer on integrating with nodejs-https:\/\/developers.freshdesk.com\/v2\/docs\/quick-start\/<\/a><\/p> \u00a0<\/p> If this does not help, please DM me the directly with some screenshots or a video grab to troubleshoot.<\/p> \u00a0<\/p> Cheers, Barun<\/p>","url":"\/apps-and-marketplace-integrations-11358\/integration-with-nodejs-30870?postid=77566#post77566","creationDate":"2023-05-10T19:01:03+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":77552,"author":{"id":43560,"url":"\/members\/etiene-43560","name":"Etiene","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/f86947b6-76c0-4fc8-9664-bb39bc5218f8.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" I\u2019ve been trying to integrate Freshdesk into my nodejs application without success. I\u2019m having an error that says that I have to logg in before performing the said operation. In my case, I\u2019m trying to create and save contacts after a conversation is closed in my app.<\/p>","url":"\/apps-and-marketplace-integrations-11358\/integration-with-nodejs-30870?postid=77552#post77552","creationDate":"2023-05-10T14:39:24+0000","relativeCreationDate":"2 months ago"},"numberOfViews":11,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"77566"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"c4cb3e19ebbda682d76d0e2a8449fbc7f5180ee2","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"> Etiene Apprentice asked inApps and Marketplace Integrations Integration with nodejs I’ve been trying to integrate Freshdesk into my nodejs application without success. I’m having an error that says that I have to logg in before performing the said operation.In my case, I’m trying to create and save contacts after a conversation is closed in my app. 1 B 2 months ago Hi Team: I recently configured the trail account \u201cInstagram Direct\u201d into fresh-desk, but I will be grateful if anyone can share his\/her experience for the same.\u00a0<\/p>\u00a0<\/p> Thank you\u00a0<\/p>","url":"\/apps-and-marketplace-integrations-11358\/instagram-direct-28327?postid=72298#post72298","creationDate":"2023-02-13T06:54:49+0000","relativeCreationDate":"5 months ago"},"isTopicUnread":true,"privateId":18461,"id":28327,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11358,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11358","title":"Apps and Marketplace Integrations","description":"Using Freshdesk"},"url":"\/apps-and-marketplace-integrations-11358\/instagram-direct-28327","title":"Instagram direct","lastPost":{"id":77136,"author":{"id":42888,"url":"\/members\/jimandrew412-42888","name":"jimandrew412","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/51f234fb-9c51-4762-9cd3-a7338cda30dd.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" Hi there,<\/p> I haven't personally used the Instagram<\/a> Direct integration with Freshdesk, but I have heard good things about it from others who have used it. It's a great way to manage your Instagram direct messages within your Freshdesk account, making it easier to keep track of all your customer interactions in one place. I hope this helps!<\/p>","url":"\/apps-and-marketplace-integrations-11358\/instagram-direct-28327?postid=77136#post77136","creationDate":"2023-05-02T11:20:34+0000","relativeCreationDate":"3 months ago"},"lastReply":{"id":77136,"author":{"id":42888,"url":"\/members\/jimandrew412-42888","name":"jimandrew412","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/51f234fb-9c51-4762-9cd3-a7338cda30dd.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" Hi there,<\/p> I haven't personally used the Instagram<\/a> Direct integration with Freshdesk, but I have heard good things about it from others who have used it. It's a great way to manage your Instagram direct messages within your Freshdesk account, making it easier to keep track of all your customer interactions in one place. I hope this helps!<\/p>","url":"\/apps-and-marketplace-integrations-11358\/instagram-direct-28327?postid=77136#post77136","creationDate":"2023-05-02T11:20:34+0000","relativeCreationDate":"3 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":72298,"author":{"id":41387,"url":"\/members\/khadija-ali-41387","name":"Khadija Ali","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/87e1c7d4-20e7-41a8-ba5a-97f2646cd041.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hi Team: I recently configured the trail account \u201cInstagram Direct\u201d into fresh-desk, but I will be grateful if anyone can share his\/her experience for the same.\u00a0<\/p> \u00a0<\/p> Thank you\u00a0<\/p>","url":"\/apps-and-marketplace-integrations-11358\/instagram-direct-28327?postid=72298#post72298","creationDate":"2023-02-13T06:54:49+0000","relativeCreationDate":"5 months ago"},"numberOfViews":20,"contentType":"discussion","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"77136"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"c4cb3e19ebbda682d76d0e2a8449fbc7f5180ee2","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"> Khadija Ali Apprentice posted inApps and Marketplace Integrations Instagram direct Hi Team:I recently configured the trail account “Instagram Direct” into fresh-desk, but I will be grateful if anyone can share his/her experience for the same. Thank you 1 3 months ago I have entered the YouTube link in accordance with the provisions of the upload apps form https:\/\/youtu.be\/<video_id> but when the apps are published in the description of the apps the video cannot be played and gets a notification \"image not found\"<\/p>","url":"\/apps-and-marketplace-integrations-11358\/why-the-video-won-t-play-on-freshdesk-apps-marketplace-description-30520?postid=76741#post76741","creationDate":"2023-04-19T06:49:13+0000","relativeCreationDate":"3 months ago"},"isTopicUnread":true,"privateId":5449,"id":30520,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11358,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11358","title":"Apps and Marketplace Integrations","description":"Using Freshdesk"},"url":"\/apps-and-marketplace-integrations-11358\/why-the-video-won-t-play-on-freshdesk-apps-marketplace-description-30520","title":"Why the Video won't play on Freshdesk Apps Marketplace Description","lastPost":{"id":76939,"author":{"id":38527,"url":"\/members\/vidya-deenadayalan-38527","name":"Vidya Deenadayalan","avatar":"","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":2},"content":"Hi @Wulan<\/user-mention>, Welcome to Freshworks Community :) \u00a0<\/p> I understand that you may be looking to embed a video link within a solution article page on Freshdesk. If this is the case, may I suggest using the following option:<\/p> Using Embedded Code option to insert Video<\/figcaption><\/figure><\/div>\u00a0<\/p> If you referring for publishing the video in marketplace page? Can you DM the error message or screenshot to us? So we can further check this from our end. Here\u2019s to you, Vidya D \u00a0<\/p> Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our\u00a0<\/span>Freshdesk community<\/span><\/a>. Fresh ideas, quality service :)\u00a0<\/p>","url":"\/apps-and-marketplace-integrations-11358\/why-the-video-won-t-play-on-freshdesk-apps-marketplace-description-30520?postid=76939#post76939","creationDate":"2023-04-26T11:22:05+0000","relativeCreationDate":"3 months ago"},"lastReply":{"id":76939,"author":{"id":38527,"url":"\/members\/vidya-deenadayalan-38527","name":"Vidya Deenadayalan","avatar":"","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":2},"content":" Hi @Wulan<\/user-mention>, Welcome to Freshworks Community :) \u00a0<\/p> I understand that you may be looking to embed a video link within a solution article page on Freshdesk. If this is the case, may I suggest using the following option:<\/p> Using Embedded Code option to insert Video<\/figcaption><\/figure><\/div>\u00a0<\/p> If you referring for publishing the video in marketplace page? Can you DM the error message or screenshot to us? So we can further check this from our end. Here\u2019s to you, Vidya D \u00a0<\/p> Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our\u00a0<\/span>Freshdesk community<\/span><\/a>. Fresh ideas, quality service :)\u00a0<\/p>","url":"\/apps-and-marketplace-integrations-11358\/why-the-video-won-t-play-on-freshdesk-apps-marketplace-description-30520?postid=76939#post76939","creationDate":"2023-04-26T11:22:05+0000","relativeCreationDate":"3 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":76741,"author":{"id":43109,"url":"\/members\/wulan-43109","name":"Wulan","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/67dde372-1391-40e7-8661-5b1f1928cfd6.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" I have entered the YouTube link in accordance with the provisions of the upload apps form https:\/\/youtu.be\/<video_id> but when the apps are published in the description of the apps the video cannot be played and gets a notification \"image not found\"<\/p>","url":"\/apps-and-marketplace-integrations-11358\/why-the-video-won-t-play-on-freshdesk-apps-marketplace-description-30520?postid=76741#post76741","creationDate":"2023-04-19T06:49:13+0000","relativeCreationDate":"3 months ago"},"numberOfViews":15,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"76939"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"c4cb3e19ebbda682d76d0e2a8449fbc7f5180ee2","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"> Wulan Apprentice asked inApps and Marketplace Integrations Why the Video won't play on Freshdesk Apps Marketplace Description I have entered the YouTube link in accordance with the provisions of the upload apps form https://youtu.be/<video_id> but when the apps are published in the description of the apps the video cannot be played and gets a notification "image not found" 1 V 3 months ago We have been utilizing the slack integration for several years now, \u00a0during which time our company has moved over to teams as an organization. \u00a0\u00a0<\/p>I would like to utilize the new MS teams integration, unfortunately the developers did not make the integrations equavalent. \u00a0\u00a0<\/p> \u00a0<\/p> While I can add a push to slack action to a private slack channel, \u00a0<\/p> The MS teams integration only allows pushing a message to MS teams Public channel. \u00a0 As we have channels for supervisors, \u00a0Level 1, Level 2, \u00a0\u2026. \u00a0 This basically nulifies the entire integration. \u00a0\u00a0<\/p> \u00a0<\/p> Has anyone been able to set up a webhook or come up with a workaround for this overlooked functionality? \u00a0<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/apps-and-marketplace-integrations-11358\/want-to-move-from-slack-to-teams-30444?postid=76506#post76506","creationDate":"2023-04-12T19:33:24+0000","relativeCreationDate":"3 months ago"},"isTopicUnread":true,"privateId":5414,"id":30444,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11358,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11358","title":"Apps and Marketplace Integrations","description":"Using Freshdesk"},"url":"\/apps-and-marketplace-integrations-11358\/want-to-move-from-slack-to-teams-30444","title":"Want to move from Slack to Teams","lastPost":{"id":76506,"author":{"id":13857,"url":"\/members\/shawn-keim-13857","name":"shawn.keim","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" We have been utilizing the slack integration for several years now, \u00a0during which time our company has moved over to teams as an organization. \u00a0\u00a0<\/p> I would like to utilize the new MS teams integration, unfortunately the developers did not make the integrations equavalent. \u00a0\u00a0<\/p> \u00a0<\/p> While I can add a push to slack action to a private slack channel, \u00a0<\/p> The MS teams integration only allows pushing a message to MS teams Public channel. \u00a0 As we have channels for supervisors, \u00a0Level 1, Level 2, \u00a0\u2026. \u00a0 This basically nulifies the entire integration. \u00a0\u00a0<\/p> \u00a0<\/p> Has anyone been able to set up a webhook or come up with a workaround for this overlooked functionality? \u00a0<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/apps-and-marketplace-integrations-11358\/want-to-move-from-slack-to-teams-30444?postid=76506#post76506","creationDate":"2023-04-12T19:33:24+0000","relativeCreationDate":"3 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":76506,"author":{"id":13857,"url":"\/members\/shawn-keim-13857","name":"shawn.keim","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" We have been utilizing the slack integration for several years now, \u00a0during which time our company has moved over to teams as an organization. \u00a0\u00a0<\/p> I would like to utilize the new MS teams integration, unfortunately the developers did not make the integrations equavalent. \u00a0\u00a0<\/p> \u00a0<\/p> While I can add a push to slack action to a private slack channel, \u00a0<\/p> The MS teams integration only allows pushing a message to MS teams Public channel. \u00a0 As we have channels for supervisors, \u00a0Level 1, Level 2, \u00a0\u2026. \u00a0 This basically nulifies the entire integration. \u00a0\u00a0<\/p> \u00a0<\/p> Has anyone been able to set up a webhook or come up with a workaround for this overlooked functionality? \u00a0<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/apps-and-marketplace-integrations-11358\/want-to-move-from-slack-to-teams-30444?postid=76506#post76506","creationDate":"2023-04-12T19:33:24+0000","relativeCreationDate":"3 months ago"},"numberOfViews":9,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"76506"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"c4cb3e19ebbda682d76d0e2a8449fbc7f5180ee2","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"> S shawn.keim Apprentice asked inApps and Marketplace Integrations Want to move from Slack to Teams We have been utilizing the slack integration for several years now, during which time our company has moved over to teams as an organization. I would like to utilize the new MS teams integration, unfortunately the developers did not make the integrations equavalent. While I can add a push to slack action to a private slack channel, The MS teams integration only allows pushing a message to MS teams Public channel. As we have channels for supervisors, Level 1, Level 2, …. This basically nulifies the entire integration. Has anyone been able to set up a webhook or come up with a workaround for this overlooked functionality? 0 S 3 months ago Hello friends, ask, it is possible that the ticket that is created in freshdesk is generated automatically in Jira, without having to do it manually, that is, without having to enter the ticket in freshdesk, search for the Jira Plus app and press the \"Create Ticket\" button<\/pre>\u00a0<\/pre>\u00a0<\/p><\/em> \u00a0<\/p> \u00a0<\/p>","url":"\/apps-and-marketplace-integrations-11358\/create-automatically-issue-in-jira-30009?postid=75621#post75621","creationDate":"2023-03-24T14:32:42+0000","relativeCreationDate":"4 months ago"},"isTopicUnread":true,"privateId":5172,"id":30009,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11358,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11358","title":"Apps and Marketplace Integrations","description":"Using Freshdesk"},"url":"\/apps-and-marketplace-integrations-11358\/create-automatically-issue-in-jira-30009","title":"Create automatically issue in Jira","lastPost":{"id":75810,"author":{"id":42467,"url":"\/members\/josreny-botardo-42467","name":"Josreny Botardo","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/897407b5-670c-48eb-a87f-b639d2bf2881.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Thank you very much for your dear answer, it is absolutely clear to me.<\/p> \u00a0<\/p> Have a nice day<\/p>","url":"\/apps-and-marketplace-integrations-11358\/create-automatically-issue-in-jira-30009?postid=75810#post75810","creationDate":"2023-03-28T10:23:30+0000","relativeCreationDate":"4 months ago"},"lastReply":{"id":75810,"author":{"id":42467,"url":"\/members\/josreny-botardo-42467","name":"Josreny Botardo","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/897407b5-670c-48eb-a87f-b639d2bf2881.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Thank you very much for your dear answer, it is absolutely clear to me.<\/p> \u00a0<\/p> Have a nice day<\/p>","url":"\/apps-and-marketplace-integrations-11358\/create-automatically-issue-in-jira-30009?postid=75810#post75810","creationDate":"2023-03-28T10:23:30+0000","relativeCreationDate":"4 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":0,"relevantPost":{"id":75621,"author":{"id":42467,"url":"\/members\/josreny-botardo-42467","name":"Josreny Botardo","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/897407b5-670c-48eb-a87f-b639d2bf2881.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hello friends, ask, it is possible that the ticket that is created in freshdesk is generated automatically in Jira, without having to do it manually, that is, without having to enter the ticket in freshdesk, search for the Jira Plus app and press the \"Create Ticket\" button<\/pre>\u00a0<\/pre>\u00a0<\/p><\/em> \u00a0<\/p> \u00a0<\/p>","url":"\/apps-and-marketplace-integrations-11358\/create-automatically-issue-in-jira-30009?postid=75621#post75621","creationDate":"2023-03-24T14:32:42+0000","relativeCreationDate":"4 months ago"},"numberOfViews":34,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"75810"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"c4cb3e19ebbda682d76d0e2a8449fbc7f5180ee2","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"> Josreny Botardo Apprentice asked inApps and Marketplace Integrations Create automatically issue in Jira Hello friends, ask, it is possible that the ticket that is created in freshdesk is generated automatically in Jira, without having to do it manually, that is, without having to enter the ticket in freshdesk, search for the Jira Plus app and press the "Create Ticket" button 2 4 months ago It is possible to grant permission to an\u00a0end user or \u201crequester\u201d (Non agent) the ability to see a\u00a0Kanban board for a specific group? We have a user that is heavily involved with a specific group and needs to see all tickets assigned to an agent group. He would like to have them displayed in the Kanban format as well. Do to contractual and security reasons I cannot make him an agent or observer as that would enable them to see private notes. Any ideas?<\/p>","url":"\/apps-and-marketplace-integrations-11358\/kanban-boards-for-requesters-28402?postid=72476#post72476","creationDate":"2023-02-16T19:01:58+0000","relativeCreationDate":"5 months ago"},"isTopicUnread":true,"privateId":4437,"id":28402,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11358,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11358","title":"Apps and Marketplace Integrations","description":"Using Freshdesk"},"url":"\/apps-and-marketplace-integrations-11358\/kanban-boards-for-requesters-28402","title":"Kanban boards for requesters?","lastPost":{"id":72895,"author":{"id":41662,"url":"\/members\/matmin-41662","name":"Matmin","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"Hi Jebas,<\/p> Thank you for your reply. It does not appear that I have that dropdown option. The only choices I have are Full-Time and Occasional. Any ideas on how to enable that?<\/p> <\/figure>\u00a0<\/p>","url":"\/apps-and-marketplace-integrations-11358\/kanban-boards-for-requesters-28402?postid=72895#post72895","creationDate":"2023-02-28T12:07:00+0000","relativeCreationDate":"5 months ago"},"lastReply":{"id":72895,"author":{"id":41662,"url":"\/members\/matmin-41662","name":"Matmin","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hi Jebas,<\/p> Thank you for your reply. It does not appear that I have that dropdown option. The only choices I have are Full-Time and Occasional. Any ideas on how to enable that?<\/p> <\/figure>\u00a0<\/p>","url":"\/apps-and-marketplace-integrations-11358\/kanban-boards-for-requesters-28402?postid=72895#post72895","creationDate":"2023-02-28T12:07:00+0000","relativeCreationDate":"5 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":0,"relevantPost":{"id":72476,"author":{"id":41662,"url":"\/members\/matmin-41662","name":"Matmin","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" It is possible to grant permission to an\u00a0end user or \u201crequester\u201d (Non agent) the ability to see a\u00a0Kanban board for a specific group? We have a user that is heavily involved with a specific group and needs to see all tickets assigned to an agent group. He would like to have them displayed in the Kanban format as well. Do to contractual and security reasons I cannot make him an agent or observer as that would enable them to see private notes. Any ideas?<\/p>","url":"\/apps-and-marketplace-integrations-11358\/kanban-boards-for-requesters-28402?postid=72476#post72476","creationDate":"2023-02-16T19:01:58+0000","relativeCreationDate":"5 months ago"},"numberOfViews":41,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"72895"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"c4cb3e19ebbda682d76d0e2a8449fbc7f5180ee2","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"> M Matmin Apprentice asked inApps and Marketplace Integrations Kanban boards for requesters? 有可能给最终用户许可or “requester” (Non agent) the ability to see a Kanban board for a specific group? We have a user that is heavily involved with a specific group and needs to see all tickets assigned to an agent group. He would like to have them displayed in the Kanban format as well. Do to contractual and security reasons I cannot make him an agent or observer as that would enable them to see private notes. Any ideas? 2 M 5 months ago My company sells bicycles directly to customers via our Shopify webpage (we have the connection between Shopify and FreshDesk already operational), and I'm in need software\/platform\/extension that can allow me to:\u00a0<\/p>Track the \"life\" of my products and know based on the Shopify purchase date information whether this product is still under warranty<\/li>\t Track any further rework, change of parts, change of product, maintenance work, etc... has been done to the product. Identification of the product can be based on the unique order number a customer is assigned\u00a0when purchasing through Shopify, or using the customer's\u00a0email at the moment of purchase.<\/li>\t Track the costs associated with any of the events associated above.<\/li><\/ol>I hope I expressed my needs. What I'm thinking may be a good example is when you take your car to service with the dealership. They have a software\/platform which tracks if any parts have been previously changed, all of your maintenances, cost of labor, etc.<\/p> \u00a0<\/p> Any idea what might help me?<\/p>","url":"\/apps-and-marketplace-integrations-11358\/help-guidance-to-track-product-after-sale-history-and-costs-26069?postid=67366#post67366","creationDate":"2022-09-29T14:43:25+0000","relativeCreationDate":"10 months ago"},"isTopicUnread":true,"privateId":18250,"id":26069,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11358,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11358","title":"Apps and Marketplace Integrations","description":"Using Freshdesk"},"url":"\/apps-and-marketplace-integrations-11358\/help-guidance-to-track-product-after-sale-history-and-costs-26069","title":"Help\/guidance to track product after sale history and costs","lastPost":{"id":72706,"author":{"id":41245,"url":"\/members\/jebas-41245","name":"Jebas","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/31f0abf3-88d6-413c-92ad-e080f67d096f.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":2},"content":" Hey @Jmonsalve<\/user-mention>\u00a0,<\/p> \u00a0<\/p> Greetings from Freshworks Community!<\/p> \u00a0<\/p> I understand your usecase. We have a feature to help achieve this exact usecase. Its called Custom Objects.<\/p> \u00a0<\/p> Please check the below article for more info:<\/p> https:\/\/support.freshdesk.com\/en\/support\/solutions\/articles\/50000004224-overview-of-custom-objects-in-freshdesk<\/a><\/p> \u00a0<\/p> We offer a Complimentary consultation service to help our users determine the best course of action for their specific requirements. If you're interested, please Click on the below link to book a complimentary 1:1 consultation session with our product expert.<\/span><\/p> \/\/m.teammarx.com\/freshdeskbookings\/?utm_source=Community<\/a><\/p> \u00a0<\/p> Regards,\u00a0<\/p> Jebas D.<\/p>","url":"\/apps-and-marketplace-integrations-11358\/help-guidance-to-track-product-after-sale-history-and-costs-26069?postid=72706#post72706","creationDate":"2023-02-22T14:20:51+0000","relativeCreationDate":"5 months ago"},"lastReply":{"id":72706,"author":{"id":41245,"url":"\/members\/jebas-41245","name":"Jebas","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/31f0abf3-88d6-413c-92ad-e080f67d096f.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":2},"content":" Hey @Jmonsalve<\/user-mention>\u00a0,<\/p> \u00a0<\/p> Greetings from Freshworks Community!<\/p> \u00a0<\/p> I understand your usecase. We have a feature to help achieve this exact usecase. Its called Custom Objects.<\/p> \u00a0<\/p> Please check the below article for more info:<\/p> https:\/\/support.freshdesk.com\/en\/support\/solutions\/articles\/50000004224-overview-of-custom-objects-in-freshdesk<\/a><\/p> \u00a0<\/p> We offer a Complimentary consultation service to help our users determine the best course of action for their specific requirements. If you're interested, please Click on the below link to book a complimentary 1:1 consultation session with our product expert.<\/span><\/p> \/\/m.teammarx.com\/freshdeskbookings\/?utm_source=Community<\/a><\/p> \u00a0<\/p> Regards,\u00a0<\/p> Jebas D.<\/p>","url":"\/apps-and-marketplace-integrations-11358\/help-guidance-to-track-product-after-sale-history-and-costs-26069?postid=72706#post72706","creationDate":"2023-02-22T14:20:51+0000","relativeCreationDate":"5 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":67366,"author":{"id":38922,"url":"\/members\/jmonsalve-38922","name":"Jmonsalve","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/251c4ede-33ac-4a7d-a455-97e1ed1319ee.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" My company sells bicycles directly to customers via our Shopify webpage (we have the connection between Shopify and FreshDesk already operational), and I'm in need software\/platform\/extension that can allow me to:\u00a0<\/p> Track the \"life\" of my products and know based on the Shopify purchase date information whether this product is still under warranty<\/li>\t Track any further rework, change of parts, change of product, maintenance work, etc... has been done to the product. Identification of the product can be based on the unique order number a customer is assigned\u00a0when purchasing through Shopify, or using the customer's\u00a0email at the moment of purchase.<\/li>\t Track the costs associated with any of the events associated above.<\/li><\/ol>I hope I expressed my needs. What I'm thinking may be a good example is when you take your car to service with the dealership. They have a software\/platform which tracks if any parts have been previously changed, all of your maintenances, cost of labor, etc.<\/p> \u00a0<\/p> Any idea what might help me?<\/p>","url":"\/apps-and-marketplace-integrations-11358\/help-guidance-to-track-product-after-sale-history-and-costs-26069?postid=67366#post67366","creationDate":"2022-09-29T14:43:25+0000","relativeCreationDate":"10 months ago"},"numberOfViews":42,"contentType":"discussion","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"72706"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"c4cb3e19ebbda682d76d0e2a8449fbc7f5180ee2","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"> Jmonsalve Apprentice posted inApps and Marketplace Integrations Help/guidance to track product after sale history and costs My company sells bicycles directly to customers via our Shopify webpage (we have the connection between Shopify and FreshDesk already operational), and I'm in need software/platform/extension that can allow me to: Track the "life" of my products and know based on the Shopify purchase date information whether this product is still under warranty Track any further rework, change of parts, change of product, maintenance work, etc... has been done to the product. Identification of the product can be based on the unique order number a customer is assigned when purchasing through Shopify, or using the customer's email at the moment of purchase. Track the costs associated with any of the events associated above.I hope I expressed my needs. What I'm thinking may be a good example is when you take your car to service with the dealership. They have a software/platform which tracks if any parts have been previously changed, all of your maintenances, cost of labor, etc. Any idea what might help me 1 5 months ago We are having issues linking Jira tickets to FreshDesk tickets using the app, but existing linked tickets seem to be still updating. Is\u00a0anyone else experiencing this issue?<\/p>","url":"\/apps-and-marketplace-integrations-11358\/atlassian-jira-plus-v-30-0-issues-with-on-prem-jira-integration-28255?postid=72130#post72130","creationDate":"2023-02-08T19:01:46+0000","relativeCreationDate":"5 months ago"},"isTopicUnread":true,"privateId":4349,"id":28255,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11358,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11358","title":"Apps and Marketplace Integrations","description":"Using Freshdesk"},"url":"\/apps-and-marketplace-integrations-11358\/atlassian-jira-plus-v-30-0-issues-with-on-prem-jira-integration-28255","title":"Atlassian Jira Plus v 30.0 issues with On-Prem Jira integration","lastPost":{"id":72130,"author":{"id":17032,"url":"\/members\/jhenson-17032","name":"jhenson","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":"We are having issues linking Jira tickets to FreshDesk tickets using the app, but existing linked tickets seem to be still updating. Is\u00a0anyone else experiencing this issue?<\/p>","url":"\/apps-and-marketplace-integrations-11358\/atlassian-jira-plus-v-30-0-issues-with-on-prem-jira-integration-28255?postid=72130#post72130","creationDate":"2023-02-08T19:01:46+0000","relativeCreationDate":"5 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":2,"relevantPost":{"id":72130,"author":{"id":17032,"url":"\/members\/jhenson-17032","name":"jhenson","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":" We are having issues linking Jira tickets to FreshDesk tickets using the app, but existing linked tickets seem to be still updating. Is\u00a0anyone else experiencing this issue?<\/p>","url":"\/apps-and-marketplace-integrations-11358\/atlassian-jira-plus-v-30-0-issues-with-on-prem-jira-integration-28255?postid=72130#post72130","creationDate":"2023-02-08T19:01:46+0000","relativeCreationDate":"5 months ago"},"numberOfViews":24,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"72130"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"c4cb3e19ebbda682d76d0e2a8449fbc7f5180ee2","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"> J jhenson Contributor asked inApps and Marketplace Integrations Atlassian Jira Plus v 30.0 issues with On-Prem Jira integration We are having issues linking Jira tickets to FreshDesk tickets using the app, but existing linked tickets seem to be still updating. Is anyone else experiencing this issue? 0 J 5 months ago We need an integration for Yeastar Call Center solution developed. Zoho desk ans Zendesk which are similar products to Freshdesk have already integrated with Yeastar, I see no reason why Freshdesk is yet to consider this<\/p>","url":"\/apps-and-marketplace-integrations-11358\/yeastar-intergration-with-freshdesk-26761?postid=69001#post69001","creationDate":"2022-11-07T07:07:19+0000","relativeCreationDate":"9 months ago"},"isTopicUnread":true,"privateId":18337,"id":26761,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11358,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11358","title":"Apps and Marketplace Integrations","description":"Using Freshdesk"},"url":"\/apps-and-marketplace-integrations-11358\/yeastar-intergration-with-freshdesk-26761","title":"Yeastar Intergration with Freshdesk","lastPost":{"id":71058,"author":{"id":34162,"url":"\/members\/raghul0101-34162","name":"raghul0101","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":3},"content":"Hi @roomeo<\/user-mention>,<\/p> \u00a0<\/p> We will definitely make some noise in our platform when we release product enhancements.\u00a0We\u00a0also recommend you to post this\u00a0requirement in the ideas page along with other customers\u00a0which will help our product managers to check the feasibility by knowing how many similar requests are raised\u00a0- https:\/\/community.freshworks.com\/ideas<\/a><\/p> \u00a0<\/p> Thank you!<\/p>","url":"\/apps-and-marketplace-integrations-11358\/yeastar-intergration-with-freshdesk-26761?postid=71058#post71058","creationDate":"2023-01-11T11:18:38+0000","relativeCreationDate":"6 months ago"},"lastReply":{"id":71058,"author":{"id":34162,"url":"\/members\/raghul0101-34162","name":"raghul0101","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":3},"content":" Hi @roomeo<\/user-mention>,<\/p> \u00a0<\/p> We will definitely make some noise in our platform when we release product enhancements.\u00a0We\u00a0also recommend you to post this\u00a0requirement in the ideas page along with other customers\u00a0which will help our product managers to check the feasibility by knowing how many similar requests are raised\u00a0- https:\/\/community.freshworks.com\/ideas<\/a><\/p> \u00a0<\/p> Thank you!<\/p>","url":"\/apps-and-marketplace-integrations-11358\/yeastar-intergration-with-freshdesk-26761?postid=71058#post71058","creationDate":"2023-01-11T11:18:38+0000","relativeCreationDate":"6 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":1,"relevantPost":{"id":69001,"author":{"id":39839,"url":"\/members\/stillray-39839","name":"StillRay","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" We need an integration for Yeastar Call Center solution developed. Zoho desk ans Zendesk which are similar products to Freshdesk have already integrated with Yeastar, I see no reason why Freshdesk is yet to consider this<\/p>","url":"\/apps-and-marketplace-integrations-11358\/yeastar-intergration-with-freshdesk-26761?postid=69001#post69001","creationDate":"2022-11-07T07:07:19+0000","relativeCreationDate":"9 months ago"},"numberOfViews":71,"contentType":"discussion","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"71058"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"c4cb3e19ebbda682d76d0e2a8449fbc7f5180ee2","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"> S StillRay Apprentice posted inApps and Marketplace Integrations Yeastar Intergration with Freshdesk We need an integration for Yeastar Call Center solution developed. Zoho desk ans Zendesk which are similar products to Freshdesk have already integrated with Yeastar, I see no reason why Freshdesk is yet to consider this 3 R 6 months ago Hi,<\/p>We have a customer who asks for native Tik Tok integration from the Business account to reply comments inside Freshdesk, but it is not available for the time being. This discussion has been raised on a\u00a0Support ticket ID: 11614516 as Feature Requests<\/strong>\u00a0with Freshdesk team and we were suggested to raise this discussion on the Community Forum that display a case might be related to other global customers\/ users of Freshworks so these features can be possibly\u00a0determined in the future product roadmap.<\/p> \u00a0<\/p> Please keep us updated.<\/p> Thanks.<\/p>","url":"\/apps-and-marketplace-integrations-11358\/native-tik-tok-integration-24035?postid=62077#post62077","creationDate":"2022-04-21T06:24:03+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":2407,"id":24035,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11358,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11358","title":"Apps and Marketplace Integrations","description":"Using Freshdesk"},"url":"\/apps-and-marketplace-integrations-11358\/native-tik-tok-integration-24035","title":"Native Tik Tok integration","lastPost":{"id":70982,"author":{"id":33158,"url":"\/members\/triyosigirinda-33158","name":"triyosigirinda","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/621146ef-b5ba-4d4b-933a-66a5c637bc49.png","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":" @Riaz<\/user-mention>\u00a0yes, I\u2019ve done it on here<\/a>. Please consider and keep us posted.<\/p> Thanks.<\/p>","url":"\/apps-and-marketplace-integrations-11358\/native-tik-tok-integration-24035?postid=70982#post70982","creationDate":"2023-01-09T04:33:58+0000","relativeCreationDate":"6 months ago"},"lastReply":{"id":70982,"author":{"id":33158,"url":"\/members\/triyosigirinda-33158","name":"triyosigirinda","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/621146ef-b5ba-4d4b-933a-66a5c637bc49.png","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":" @Riaz<\/user-mention>\u00a0yes, I\u2019ve done it on here<\/a>. Please consider and keep us posted.<\/p> Thanks.<\/p>","url":"\/apps-and-marketplace-integrations-11358\/native-tik-tok-integration-24035?postid=70982#post70982","creationDate":"2023-01-09T04:33:58+0000","relativeCreationDate":"6 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":2,"relevantPost":{"id":62077,"author":{"id":33158,"url":"\/members\/triyosigirinda-33158","name":"triyosigirinda","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/621146ef-b5ba-4d4b-933a-66a5c637bc49.png","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":" Hi,<\/p> We have a customer who asks for native Tik Tok integration from the Business account to reply comments inside Freshdesk, but it is not available for the time being. This discussion has been raised on a\u00a0Support ticket ID: 11614516 as Feature Requests<\/strong>\u00a0with Freshdesk team and we were suggested to raise this discussion on the Community Forum that display a case might be related to other global customers\/ users of Freshworks so these features can be possibly\u00a0determined in the future product roadmap.<\/p> \u00a0<\/p> Please keep us updated.<\/p> Thanks.<\/p>","url":"\/apps-and-marketplace-integrations-11358\/native-tik-tok-integration-24035?postid=62077#post62077","creationDate":"2022-04-21T06:24:03+0000","relativeCreationDate":"1 year ago"},"numberOfViews":234,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"70982"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"c4cb3e19ebbda682d76d0e2a8449fbc7f5180ee2","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"> triyosigirinda Contributor asked inApps and Marketplace Integrations 原生环境托托集成 Hi,We have a customer who asks for native Tik Tok integration from the Business account to reply comments inside Freshdesk, but it is not available for the time being.This discussion has been raised on a Support ticket ID: 11614516 as Feature Requests with Freshdesk team and we were suggested to raise this discussion on the Community Forum that display a case might be related to other global customers/ users of Freshworks so these features can be possibly determined in the future product roadmap. Please keep us updated.Thanks. 2 6 months ago I have a react native app. I am using react-native push-notification npm module for pushnotifications (mainly local notifications), this is working fine.<\/p>I use OneSignal service for remote notifications which works fine as well.<\/p> However, now I am trying to use\u00a0react-native-freshchat-sdk<\/code>\u00a0(third party tool) to provide chat functionality within the app.<\/p> I have the following code<\/p> PushNotification.configure({ \/\/ (optional) Called when Token is generated (iOS and Android) onRegister: function (token: any) { console.log('TOKEN:', token) dispatch(tokenGenerated(token)); }, \/\/(required) Called when a remote or local notification is opened or received onNotification: function (notification: any) { console.log(`**********notification received ********************* : ${JSON.stringify(notification)}`) Freshchat.isFreshchatNotification(notification.data, (freshchatNotification: any) => { if (freshchatNotification) { console.log(`**********freshchatNotification received *********************`) Freshchat.handlePushNotification(notification.data); } else { console.log(`**********some other notification*********************`) } }) }, <\/code><\/pre>Things work fine when the app is in the foreground or background. I do get remote notifications from\u00a0FreshChat<\/code>\u00a0with the chat content. FreshChat uses FCM for sending notifications. However, when the app is closed or killed, I do not get the notifications (atleast they are not shown in the tray) When I open the chat, I can see the chat message there. Chat remote notification looks like the following<\/p> { \"foreground\": false, \"userInteraction\": false, \"id\": \"-1665678567\", \"data\": { \"channel_id\": \"748134\", \"app_id\": \"5787643203\", \"notif_type\": \"1\", \"msg_alias\": \"8343f922-9dfa-4fe9-9220b-61af8902e7650\", \"source\": \"freshchat_user\", \"body\": \"heelo world message\", \"timestamp\": \"1660956855495\", \"user_name\": \"Foo Bar\", \"target_user_alias\": \"ssd1232-75df-87f0-fsdsd\", \"conv_id\": \"6479825358242\" } } <\/code><\/pre>I have been scratching my head to understand why I am not getti<\/a>ng remote notifications when the app is closed. What's confusing me even more is that I get\u00a0OneSignal<\/code>\u00a0remote notifications even when the app is closed. I would like to see similar behaviour with the remote notification sent by\u00a0FreshChat<\/code><\/p> Any help pointers would be really handy. I have been stuck with these for days now and have no clue what's going wrong. Thanks in advance<\/p>","url":"\/apps-and-marketplace-integrations-11358\/react-native-push-notification-not-shown-when-app-is-closed-26600?postid=68565#post68565","creationDate":"2022-10-26T18:15:06+0000","relativeCreationDate":"9 months ago"},"isTopicUnread":true,"privateId":3614,"id":26600,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11358,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11358","title":"Apps and Marketplace Integrations","description":"Using Freshdesk"},"url":"\/apps-and-marketplace-integrations-11358\/react-native-push-notification-not-shown-when-app-is-closed-26600","title":"React native push notification not shown when app is closed","lastPost":{"id":70967,"author":{"id":40953,"url":"\/members\/chetan33853-40953","name":"chetan33853","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/930f9e89-4684-4927-b9b8-dcda76b9653b.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hi i have solution why push notificaiton is not working when app is killed. its depends on how user have killed app. like in andorid we can swap and killed app so at time FCM token can\u2019t handle payload. we need to mange how user can close app.\u00a0<\/p> \u00a0<\/p> There are a few preconditions which must be met before the application can receive message payloads via FCM:<\/p> The application must have opened at least once (to allow for registration with FCM).<\/li>\t On iOS, if the user swipes away the application from app Switcher, it must be manually reopened again for background messages to start working again.<\/li>\t On Android, if the user force quits the app from device settings, it must be manually reopened again for messages to start working.<\/li>\t On iOS & macOS, you must have\u00a0correctly setup your project<\/a>\u00a0to integrate with FCM and APNs.<\/li>\t On web, you must have requested a token (via\u00a0getToken<\/code>) with the key of a \"Web Push certificate\".<\/li><\/ul>\u00a0<\/p> The process of handling background messages is currently different on Android\/Apple & web based platforms<\/p> \u00a0<\/p>Handling messages whilst your application is in the background is a little different. Messages can be handled via the\u00a0onBackgroundMessage<\/code><\/a>\u00a0handler. When received, an isolate is spawned (Android only, iOS\/macOS does not require a separate isolate) allowing you to handle messages even when your application is not running.<\/p> There are a few things to keep in mind about your background message handler:<\/p> It must not be an anonymous function.<\/li>\t It must be a top-level function (e.g. not a class method which requires initialization).<\/li><\/ol>","url":"\/apps-and-marketplace-integrations-11358\/react-native-push-notification-not-shown-when-app-is-closed-26600?postid=70967#post70967","creationDate":"2023-01-07T08:17:47+0000","relativeCreationDate":"7 months ago"},"lastReply":{"id":70967,"author":{"id":40953,"url":"\/members\/chetan33853-40953","name":"chetan33853","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/930f9e89-4684-4927-b9b8-dcda76b9653b.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"Hi i have solution why push notificaiton is not working when app is killed. its depends on how user have killed app. like in andorid we can swap and killed app so at time FCM token can\u2019t handle payload. we need to mange how user can close app.\u00a0<\/p> \u00a0<\/p> There are a few preconditions which must be met before the application can receive message payloads via FCM:<\/p>The application must have opened at least once (to allow for registration with FCM).<\/li>\t On iOS, if the user swipes away the application from app Switcher, it must be manually reopened again for background messages to start working again.<\/li>\t On Android, if the user force quits the app from device settings, it must be manually reopened again for messages to start working.<\/li>\tOn iOS & macOS, you must have\u00a0correctly setup your project<\/a>\u00a0to integrate with FCM and APNs.<\/li>\t On web, you must have requested a token (via\u00a0getToken<\/code>) with the key of a \"Web Push certificate\".<\/li><\/ul>\u00a0<\/p> The process of handling background messages is currently different on Android\/Apple & web based platforms<\/p> \u00a0<\/p>Handling messages whilst your application is in the background is a little different. Messages can be handled via the\u00a0onBackgroundMessage<\/code><\/a>\u00a0handler. When received, an isolate is spawned (Android only, iOS\/macOS does not require a separate isolate) allowing you to handle messages even when your application is not running.<\/p> There are a few things to keep in mind about your background message handler:<\/p> It must not be an anonymous function.<\/li>\t It must be a top-level function (e.g. not a class method which requires initialization).<\/li><\/ol>","url":"\/apps-and-marketplace-integrations-11358\/react-native-push-notification-not-shown-when-app-is-closed-26600?postid=70967#post70967","creationDate":"2023-01-07T08:17:47+0000","relativeCreationDate":"7 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":0,"relevantPost":{"id":68565,"author":{"id":39297,"url":"\/members\/imranhashmi-39297","name":"imranhashmi","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/2505e2d9-a208-4abe-ae1f-3b51448e5cd8.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"I have a react native app. I am using react-native push-notification npm module for pushnotifications (mainly local notifications), this is working fine.<\/p> I use OneSignal service for remote notifications which works fine as well.<\/p> However, now I am trying to use\u00a0react-native-freshchat-sdk<\/code>\u00a0(third party tool) to provide chat functionality within the app.<\/p> I have the following code<\/p> PushNotification.configure({ \/\/ (optional) Called when Token is generated (iOS and Android) onRegister: function (token: any) { console.log('TOKEN:', token) dispatch(tokenGenerated(token)); }, \/\/(required) Called when a remote or local notification is opened or received onNotification: function (notification: any) { console.log(`**********notification received ********************* : ${JSON.stringify(notification)}`) Freshchat.isFreshchatNotification(notification.data, (freshchatNotification: any) => { if (freshchatNotification) { console.log(`**********freshchatNotification received *********************`) Freshchat.handlePushNotification(notification.data); } else { console.log(`**********some other notification*********************`) } }) }, <\/code><\/pre>Things work fine when the app is in the foreground or background. I do get remote notifications from\u00a0FreshChat<\/code>\u00a0with the chat content. FreshChat uses FCM for sending notifications. However, when the app is closed or killed, I do not get the notifications (atleast they are not shown in the tray) When I open the chat, I can see the chat message there. Chat remote notification looks like the following<\/p> { \"foreground\": false, \"userInteraction\": false, \"id\": \"-1665678567\", \"data\": { \"channel_id\": \"748134\", \"app_id\": \"5787643203\", \"notif_type\": \"1\", \"msg_alias\": \"8343f922-9dfa-4fe9-9220b-61af8902e7650\", \"source\": \"freshchat_user\", \"body\": \"heelo world message\", \"timestamp\": \"1660956855495\", \"user_name\": \"Foo Bar\", \"target_user_alias\": \"ssd1232-75df-87f0-fsdsd\", \"conv_id\": \"6479825358242\" } } <\/code><\/pre>I have been scratching my head to understand why I am not getti<\/a>ng remote notifications when the app is closed. What's confusing me even more is that I get\u00a0OneSignal<\/code>\u00a0remote notifications even when the app is closed. I would like to see similar behaviour with the remote notification sent by\u00a0FreshChat<\/code><\/p> Any help pointers would be really handy. I have been stuck with these for days now and have no clue what's going wrong. Thanks in advance<\/p>","url":"\/apps-and-marketplace-integrations-11358\/react-native-push-notification-not-shown-when-app-is-closed-26600?postid=68565#post68565","creationDate":"2022-10-26T18:15:06+0000","relativeCreationDate":"9 months ago"},"numberOfViews":1388,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"70967"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"c4cb3e19ebbda682d76d0e2a8449fbc7f5180ee2","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"> imranhashmi Apprentice asked inApps and Marketplace Integrations React native push notification not shown when app is closed I have a react native app. I am using react-native push-notification npm module for pushnotifications (mainly local notifications), this is working fine.I use OneSignal service for remote notifications which works fine as well.However, now I am trying to use react-native-freshchat-sdk (third party tool) to provide chat functionality within the app.I have the following code PushNotification.configure({ // (optional) Called when Token is generated (iOS and Android) onRegister: function (token: any) { console.log('TOKEN:', token) dispatch(tokenGenerated(token)); }, //(required) Called when a remote or local notification is opened or received onNotification: function (notification: any) { console.log(`**********notification received ********************* : ${JSON.stringify(notification)}`) Freshchat.isFreshchatNotification(notification.data, (freshchatNotification: any) => { if (freshchatNotification) { console. 2 7 months ago Hi All -<\/p>So the Shopify plugin is installed.\u00a0<\/p> How do I add ticket fields so the customer can select the order they want to reference in the ticket?<\/p> Thanks!<\/p>","url":"\/apps-and-marketplace-integrations-11358\/how-to-add-shopify-products-ordered-27534?postid=70732#post70732","creationDate":"2022-12-29T09:25:27+0000","relativeCreationDate":"7 months ago"},"isTopicUnread":true,"privateId":4029,"id":27534,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11358,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11358","title":"Apps and Marketplace Integrations","description":"Using Freshdesk"},"url":"\/apps-and-marketplace-integrations-11358\/how-to-add-shopify-products-ordered-27534","title":"How to add Shopify Products ordered?","lastPost":{"id":70732,"author":{"id":40860,"url":"\/members\/forestcall-40860","name":"forestcall","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/e54c5cb8-abe5-4aa0-9bd0-567ac1041c7d.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hi All -<\/p> So the Shopify plugin is installed.\u00a0<\/p> How do I add ticket fields so the customer can select the order they want to reference in the ticket?<\/p> Thanks!<\/p>","url":"\/apps-and-marketplace-integrations-11358\/how-to-add-shopify-products-ordered-27534?postid=70732#post70732","creationDate":"2022-12-29T09:25:27+0000","relativeCreationDate":"7 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":70732,"author":{"id":40860,"url":"\/members\/forestcall-40860","name":"forestcall","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/e54c5cb8-abe5-4aa0-9bd0-567ac1041c7d.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hi All -<\/p> So the Shopify plugin is installed.\u00a0<\/p> How do I add ticket fields so the customer can select the order they want to reference in the ticket?<\/p> Thanks!<\/p>","url":"\/apps-and-marketplace-integrations-11358\/how-to-add-shopify-products-ordered-27534?postid=70732#post70732","creationDate":"2022-12-29T09:25:27+0000","relativeCreationDate":"7 months ago"},"numberOfViews":12,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"70732"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"c4cb3e19ebbda682d76d0e2a8449fbc7f5180ee2","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"> forestcall Apprentice asked inApps and Marketplace Integrations How to add Shopify Products ordered? Hi All -So the Shopify plugin is installed. How do I add ticket fields so the customer can select the order they want to reference in the ticket?Thanks! 0 7 months ago Morning all,<\/p>It looks like Freshdesk will basically hoard user data until I tell it otherwise. One of the key points of the UK GDPR is that Personal Data (i.e. names and emails) can only be stored for as long as necessary, however, they could be sitting in Freshdesk indefinitely unless we go in and manually \u2018forget\u2019 them.<\/p> Is there any mechanism for automating this? The ideal solution would be time and status based, so a user whose tickets are all closed is \u2018forgotten\u2019 after 6 weeks?<\/p> Thanks,<\/p>","url":"\/apps-and-marketplace-integrations-11358\/gdpr-personal-data-retention-is-there-a-way-to-automatically-forget-users-customers-by-time-27327?postid=70214#post70214","creationDate":"2022-12-08T09:28:32+0000","relativeCreationDate":"7 months ago"},"isTopicUnread":true,"privateId":3951,"id":27327,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11358,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11358","title":"Apps and Marketplace Integrations","description":"Using Freshdesk"},"url":"\/apps-and-marketplace-integrations-11358\/gdpr-personal-data-retention-is-there-a-way-to-automatically-forget-users-customers-by-time-27327","title":"GDPR Personal Data Retention - Is there a way to automatically 'forget' users\/customers by time?","lastPost":{"id":70249,"author":{"id":31735,"url":"\/members\/sona-senthil-31735","name":"Sona_Senthil","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":3},"content":" Good morning\u00a0@WarrenMS<\/user-mention>,<\/p> \u00a0<\/p> You can submit this as an Idea on\u00a0https:\/\/community.freshworks.com\/ideas<\/a>\u00a0if it hasn\u2019t yet been submitted as one. You can also check out\u00a0a\u00a0paid app called \u201cGDPR Assistant\u201d on the Freshworks\u00a0Marketplace if you haven\u2019t had a chance to do so.<\/p> \/\/m.teammarx.com\/apps\/freshdesk\/gdpr_assistant\/<\/a><\/p> \u00a0<\/p> Regards,<\/p> Sona\u00a0<\/strong><\/p> Freshdesk, Freshchat, Freshcaller product expert<\/p> Are you interested in learning more about how our services can help add value to your business? Check out our\u00a0Professional Services<\/a>\u00a0to know more & get started.<\/p>","url":"\/apps-and-marketplace-integrations-11358\/gdpr-personal-data-retention-is-there-a-way-to-automatically-forget-users-customers-by-time-27327?postid=70249#post70249","creationDate":"2022-12-09T09:26:23+0000","relativeCreationDate":"7 months ago"},"lastReply":{"id":70249,"author":{"id":31735,"url":"\/members\/sona-senthil-31735","name":"Sona_Senthil","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":3},"content":" Good morning\u00a0@WarrenMS<\/user-mention>,<\/p> \u00a0<\/p> You can submit this as an Idea on\u00a0https:\/\/community.freshworks.com\/ideas<\/a>\u00a0if it hasn\u2019t yet been submitted as one. You can also check out\u00a0a\u00a0paid app called \u201cGDPR Assistant\u201d on the Freshworks\u00a0Marketplace if you haven\u2019t had a chance to do so.<\/p> \/\/m.teammarx.com\/apps\/freshdesk\/gdpr_assistant\/<\/a><\/p> \u00a0<\/p> Regards,<\/p> Sona\u00a0<\/strong><\/p> Freshdesk, Freshchat, Freshcaller product expert<\/p> Are you interested in learning more about how our services can help add value to your business? Check out our\u00a0Professional Services<\/a>\u00a0to know more & get started.<\/p>","url":"\/apps-and-marketplace-integrations-11358\/gdpr-personal-data-retention-is-there-a-way-to-automatically-forget-users-customers-by-time-27327?postid=70249#post70249","creationDate":"2022-12-09T09:26:23+0000","relativeCreationDate":"7 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":1,"relevantPost":{"id":70214,"author":{"id":40576,"url":"\/members\/warrenms-40576","name":"WarrenMS","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Morning all,<\/p> It looks like Freshdesk will basically hoard user data until I tell it otherwise. One of the key points of the UK GDPR is that Personal Data (i.e. names and emails) can only be stored for as long as necessary, however, they could be sitting in Freshdesk indefinitely unless we go in and manually \u2018forget\u2019 them.<\/p> Is there any mechanism for automating this? The ideal solution would be time and status based, so a user whose tickets are all closed is \u2018forgotten\u2019 after 6 weeks?<\/p> Thanks,<\/p>","url":"\/apps-and-marketplace-integrations-11358\/gdpr-personal-data-retention-is-there-a-way-to-automatically-forget-users-customers-by-time-27327?postid=70214#post70214","creationDate":"2022-12-08T09:28:32+0000","relativeCreationDate":"7 months ago"},"numberOfViews":44,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"70249"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"c4cb3e19ebbda682d76d0e2a8449fbc7f5180ee2","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"> W WarrenMS Apprentice asked inApps and Marketplace Integrations GDPR Personal Data Retention - Is there a way to automatically 'forget' users/customers by time? Morning all,It looks like Freshdesk will basically hoard user data until I tell it otherwise. One of the key points of the UK GDPR is that Personal Data (i.e. names and emails) can only be stored for as long as necessary, however, they could be sitting in Freshdesk indefinitely unless we go in and manually ‘forget’ them.Is there any mechanism for automating this? The ideal solution would be time and status based, so a user whose tickets are all closed is ‘forgotten’ after 6 weeks?Thanks, 1 S 7 months ago My company provides technology solutions to external clients.\u00a0 Sometimes we have a channel partner who resells our services to their end users. We have found the multiple portals option to be very handy so we can brand ourselves as our channel partner when their customers open a case in our portal.\u00a0<\/p>\u00a0<\/p> Question: is there a way to do the same thing with email signatures - where the signature on our agents\u2019 outgoing email responses will match the branding of the portal that the client is coming in through?<\/p>","url":"\/apps-and-marketplace-integrations-11358\/white-labeling-with-freshdesk-27281?postid=70120#post70120","creationDate":"2022-12-06T13:18:43+0000","relativeCreationDate":"8 months ago"},"isTopicUnread":true,"privateId":3929,"id":27281,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11358,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11358","title":"Apps and Marketplace Integrations","description":"Using Freshdesk"},"url":"\/apps-and-marketplace-integrations-11358\/white-labeling-with-freshdesk-27281","title":"White-labeling with Freshdesk","lastPost":{"id":70125,"author":{"id":31735,"url":"\/members\/sona-senthil-31735","name":"Sona_Senthil","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":3},"content":" Hi @grantpatten<\/user-mention>\u00a0<\/p> \u00a0<\/p> Since the customers raise tickets through the specific Product portal, I\u2019m assuming the\u00a0Product field gets automatically populated in the ticket. If this is the case, you can check out the Signature Management Plus app where you can configure signatures and map them to specific Products. This will ensure that when a ticket is mapped to a Product, the Product-specific signature is automatically appended\u00a0to the agent\u2019s response.<\/p> App reference -\u00a0\/\/m.teammarx.com\/apps\/freshdesk\/signature_management_plus\/<\/a><\/p> \u00a0<\/p> Regards,<\/p> Sona\u00a0<\/strong><\/p> Freshdesk, Freshchat, Freshcaller product expert<\/p> Are you interested in learning more about how our services can help add value to your business? Check out our\u00a0Professional Services<\/a>\u00a0to know more & get started.<\/p>","url":"\/apps-and-marketplace-integrations-11358\/white-labeling-with-freshdesk-27281?postid=70125#post70125","creationDate":"2022-12-06T15:53:55+0000","relativeCreationDate":"8 months ago"},"lastReply":{"id":70125,"author":{"id":31735,"url":"\/members\/sona-senthil-31735","name":"Sona_Senthil","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":3},"content":" Hi @grantpatten<\/user-mention>\u00a0<\/p> \u00a0<\/p> Since the customers raise tickets through the specific Product portal, I\u2019m assuming the\u00a0Product field gets automatically populated in the ticket. If this is the case, you can check out the Signature Management Plus app where you can configure signatures and map them to specific Products. This will ensure that when a ticket is mapped to a Product, the Product-specific signature is automatically appended\u00a0to the agent\u2019s response.<\/p> App reference -\u00a0\/\/m.teammarx.com\/apps\/freshdesk\/signature_management_plus\/<\/a><\/p> \u00a0<\/p> Regards,<\/p> Sona\u00a0<\/strong><\/p> Freshdesk, Freshchat, Freshcaller product expert<\/p> Are you interested in learning more about how our services can help add value to your business? Check out our\u00a0Professional Services<\/a>\u00a0to know more & get started.<\/p>","url":"\/apps-and-marketplace-integrations-11358\/white-labeling-with-freshdesk-27281?postid=70125#post70125","creationDate":"2022-12-06T15:53:55+0000","relativeCreationDate":"8 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":1,"relevantPost":{"id":70120,"author":{"id":19492,"url":"\/members\/grantpatten-19492","name":"grantpatten","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" My company provides technology solutions to external clients.\u00a0 Sometimes we have a channel partner who resells our services to their end users. We have found the multiple portals option to be very handy so we can brand ourselves as our channel partner when their customers open a case in our portal.\u00a0<\/p> \u00a0<\/p> Question: is there a way to do the same thing with email signatures - where the signature on our agents\u2019 outgoing email responses will match the branding of the portal that the client is coming in through?<\/p>","url":"\/apps-and-marketplace-integrations-11358\/white-labeling-with-freshdesk-27281?postid=70120#post70120","creationDate":"2022-12-06T13:18:43+0000","relativeCreationDate":"8 months ago"},"numberOfViews":84,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"70125"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"c4cb3e19ebbda682d76d0e2a8449fbc7f5180ee2","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"> G grantpatten Apprentice asked inApps and Marketplace Integrations White-labeling with Freshdesk My company provides technology solutions to external clients. Sometimes we have a channel partner who resells our services to their end users. We have found the multiple portals option to be very handy so we can brand ourselves as our channel partner when their customers open a case in our portal. Question: is there a way to do the same thing with email signatures - where the signature on our agents’ outgoing email responses will match the branding of the portal that the client is coming in through? 1 S 8 months ago Hello,\u00a0<\/p>I found some old posts about this but no solution.\u00a0 Tried to google a bit for it as well but I guess I\u2019m searching for the wrong key words.\u00a0<\/p> I don\u2019t want to see the quoted text when I get a reply from a customer in my ticket.\u00a0 Eather remove or collapse the quoted text.\u00a0 Is there a built-in function for this or current app or can it be done making an app ?\u00a0 Comments include full comment history | Freshworks Community<\/a> Create an email delimiter to clean up the replies flow on ticket interface | Freshworks Community<\/a><\/p> \u00a0<\/p> Kind regards<\/p> Daniel\u00a0<\/p>","url":"\/apps-and-marketplace-integrations-11358\/remove-e-mail-history-for-incoming-reply-25830?postid=66831#post66831","creationDate":"2022-09-16T08:42:22+0000","relativeCreationDate":"10 months ago"},"isTopicUnread":true,"privateId":3257,"id":25830,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11358,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11358","title":"Apps and Marketplace Integrations","description":"Using Freshdesk"},"url":"\/apps-and-marketplace-integrations-11358\/remove-e-mail-history-for-incoming-reply-25830","title":"Remove e-mail history for incoming reply","lastPost":{"id":69878,"author":{"id":37570,"url":"\/members\/koen-37570","name":"Koen","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":" Yes, It would be nice to have the history of a mail always collapsed and visualized with 3 buttons.. In mail from us to the client but also for incoming mails.<\/p> kr,<\/p> Koen<\/p>","url":"\/apps-and-marketplace-integrations-11358\/remove-e-mail-history-for-incoming-reply-25830?postid=69878#post69878","creationDate":"2022-11-30T16:35:48+0000","relativeCreationDate":"8 months ago"},"lastReply":{"id":69878,"author":{"id":37570,"url":"\/members\/koen-37570","name":"Koen","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":" Yes, It would be nice to have the history of a mail always collapsed and visualized with 3 buttons.. In mail from us to the client but also for incoming mails.<\/p> kr,<\/p> Koen<\/p>","url":"\/apps-and-marketplace-integrations-11358\/remove-e-mail-history-for-incoming-reply-25830?postid=69878#post69878","creationDate":"2022-11-30T16:35:48+0000","relativeCreationDate":"8 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":6,"numberOfLikes":2,"relevantPost":{"id":66831,"author":{"id":35521,"url":"\/members\/daniel-soederlund-35521","name":"Daniel S\u00f6derlund","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9d887816-aa69-45ef-9d3c-98feb637f3da.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":7},"content":" Hello,\u00a0<\/p> I found some old posts about this but no solution.\u00a0 Tried to google a bit for it as well but I guess I\u2019m searching for the wrong key words.\u00a0<\/p> I don\u2019t want to see the quoted text when I get a reply from a customer in my ticket.\u00a0 Eather remove or collapse the quoted text.\u00a0 Is there a built-in function for this or current app or can it be done making an app ?\u00a0 Comments include full comment history | Freshworks Community<\/a> Create an email delimiter to clean up the replies flow on ticket interface | Freshworks Community<\/a><\/p> \u00a0<\/p> Kind regards<\/p> Daniel\u00a0<\/p>","url":"\/apps-and-marketplace-integrations-11358\/remove-e-mail-history-for-incoming-reply-25830?postid=66831#post66831","creationDate":"2022-09-16T08:42:22+0000","relativeCreationDate":"10 months ago"},"numberOfViews":237,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"69878"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"c4cb3e19ebbda682d76d0e2a8449fbc7f5180ee2","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"> Daniel Söderlund Skilled Expert asked inApps and Marketplace Integrations Remove e-mail history for incoming reply Hello, I found some old posts about this but no solution. Tried to google a bit for it as well but I guess I’m searching for the wrong key words. I don’t want to see the quoted text when I get a reply from a customer in my ticket. Eather remove or collapse the quoted text. Is there a built-in function for this or current app or can it be done making an app ? Comments include full comment history | Freshworks CommunityCreate an email delimiter to clean up the replies flow on ticket interface | Freshworks Community Kind regardsDaniel 6 K 8 months ago Hi,<\/p>\u00a0<\/p> I was on a call with our new account manager and she pointed me in the direction of this app: Steps<\/a><\/p> \u00a0<\/p> From how she explained it, it was exactly what i was looking for after years of wishing FreshDesk had that functionality.. so I was over the moon.<\/p> \u00a0<\/p> Only to realise, the app is now deprecated and doesn\u2019t install! The developer email just bounces too so its been completely discontinued\u00a0<\/p> \u00a0<\/p> Is there anyone with a known alternative to this app or anyone knows any devs\/if FreshDesk is working on replacing it?<\/p>","url":"\/apps-and-marketplace-integrations-11358\/freshdesk-steps-app-no-longer-works-and-its-actually-what-we-really-need-26792?postid=69092#post69092","creationDate":"2022-11-08T19:21:33+0000","relativeCreationDate":"8 months ago"},"isTopicUnread":true,"privateId":3707,"id":26792,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11358,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11358","title":"Apps and Marketplace Integrations","description":"Using Freshdesk"},"url":"\/apps-and-marketplace-integrations-11358\/freshdesk-steps-app-no-longer-works-and-its-actually-what-we-really-need-26792","title":"Freshdesk: \"Steps\" App no longer works and its actually what we really need!","lastPost":{"id":69877,"author":{"id":39913,"url":"\/members\/karl-richardson-39913","name":"Karl.Richardson","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":" \tHi\u00a0@Karl.Richardson<\/user-mention>\u00a0<\/p>\t \u00a0<\/p>\tWe can check the feasibility of achieving this by building up a custom app. You can loop in your dev team to build this app for you, and you can share this document for reference:\u00a0https:\/\/developers.freshdesk.com\/v2\/docs\/custom-apps\/<\/a>.<\/p>\t \u00a0<\/p>\t If you need this app to be developed from our end, we shall loop in the SI team, who would help in you building this application, and professional charges would be applicable based on the criticality of the app development.\u00a0<\/p>\t<\/div><\/content-quote> Yeah please loop in the SI team, we need a quote for this as it\u2019ll be super benficial<\/p> \u00a0<\/p>","url":"\/apps-and-marketplace-integrations-11358\/freshdesk-steps-app-no-longer-works-and-its-actually-what-we-really-need-26792?postid=69877#post69877","creationDate":"2022-11-30T16:27:51+0000","relativeCreationDate":"8 months ago"},"lastReply":{"id":69877,"author":{"id":39913,"url":"\/members\/karl-richardson-39913","name":"Karl.Richardson","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":" \tHi\u00a0@Karl.Richardson<\/user-mention>\u00a0<\/p>\t \u00a0<\/p>\tWe can check the feasibility of achieving this by building up a custom app. You can loop in your dev team to build this app for you, and you can share this document for reference:\u00a0https:\/\/developers.freshdesk.com\/v2\/docs\/custom-apps\/<\/a>.<\/p>\t \u00a0<\/p>\t If you need this app to be developed from our end, we shall loop in the SI team, who would help in you building this application, and professional charges would be applicable based on the criticality of the app development.\u00a0<\/p>\t<\/div><\/content-quote> Yeah please loop in the SI team, we need a quote for this as it\u2019ll be super benficial<\/p> \u00a0<\/p>","url":"\/apps-and-marketplace-integrations-11358\/freshdesk-steps-app-no-longer-works-and-its-actually-what-we-really-need-26792?postid=69877#post69877","creationDate":"2022-11-30T16:27:51+0000","relativeCreationDate":"8 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":4,"numberOfLikes":1,"relevantPost":{"id":69092,"author":{"id":39913,"url":"\/members\/karl-richardson-39913","name":"Karl.Richardson","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":" Hi,<\/p> \u00a0<\/p> I was on a call with our new account manager and she pointed me in the direction of this app: Steps<\/a><\/p> \u00a0<\/p> From how she explained it, it was exactly what i was looking for after years of wishing FreshDesk had that functionality.. so I was over the moon.<\/p> \u00a0<\/p> Only to realise, the app is now deprecated and doesn\u2019t install! The developer email just bounces too so its been completely discontinued\u00a0<\/p> \u00a0<\/p> Is there anyone with a known alternative to this app or anyone knows any devs\/if FreshDesk is working on replacing it?<\/p>","url":"\/apps-and-marketplace-integrations-11358\/freshdesk-steps-app-no-longer-works-and-its-actually-what-we-really-need-26792?postid=69092#post69092","creationDate":"2022-11-08T19:21:33+0000","relativeCreationDate":"8 months ago"},"numberOfViews":71,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"69877"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"c4cb3e19ebbda682d76d0e2a8449fbc7f5180ee2","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"> K Karl.Richardson Contributor asked inApps and Marketplace Integrations Freshdesk: "Steps" App no longer works and its actually what we really need! Hi, I was on a call with our new account manager and she pointed me in the direction of this app: Steps From how she explained it, it was exactly what i was looking for after years of wishing FreshDesk had that functionality.. so I was over the moon. Only to realise, the app is now deprecated and doesn’t install! The developer email just bounces too so its been completely discontinued Is there anyone with a known alternative to this app or anyone knows any devs/if FreshDesk is working on replacing it? 4 K 8 months ago Can I hide some of the built-in fields so that the agent does not need to see them? \u00a0Specifically<\/p>twitter id<\/li>\t mobile phone<\/li>\t work phone<\/li>\t Unique external id<\/li><\/ul>I am trying to hide these fields and instead have the req\u2019d fields on top of form (name, email, company and one more required custom field I added)<\/p> I did disable them from being seen by customers but can\u2019t do so for agents. \u00a0Here is screenshot:<\/p> <\/figure>I would like an option to change\u00a0\u201cDisplay to Agent\u201d<\/p> \u00a0<\/p> I suppose its not possible but I think it should be if not.<\/p> \u00a0<\/p>","url":"\/apps-and-marketplace-integrations-11358\/hide-builtin-fields-in-freshdesk-customer-or-contact-26780?postid=69058#post69058","creationDate":"2022-11-08T04:36:57+0000","relativeCreationDate":"9 months ago"},"isTopicUnread":true,"privateId":3698,"id":26780,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11358,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11358","title":"Apps and Marketplace Integrations","description":"Using Freshdesk"},"url":"\/apps-and-marketplace-integrations-11358\/hide-builtin-fields-in-freshdesk-customer-or-contact-26780","title":"Hide builtin fields in freshdesk customer or contact","lastPost":{"id":69795,"author":{"id":40374,"url":"\/members\/pj1-40374","name":"pj1","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" This really should be available without a custom app.<\/p> \u00a0<\/p> The contact details page is getting dated\u2026\u00a0\u201cwork phone\u201d and \u201cmobile phone\u201d fields just aren\u2019t necessary for ALL customers and since we\u2019re unable to turn one of these off it\u2019s confusing to our team on which field to use for phone numbers...<\/p>","url":"\/apps-and-marketplace-integrations-11358\/hide-builtin-fields-in-freshdesk-customer-or-contact-26780?postid=69795#post69795","creationDate":"2022-11-28T16:59:20+0000","relativeCreationDate":"8 months ago"},"lastReply":{"id":69795,"author":{"id":40374,"url":"\/members\/pj1-40374","name":"pj1","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" This really should be available without a custom app.<\/p> \u00a0<\/p> The contact details page is getting dated\u2026\u00a0\u201cwork phone\u201d and \u201cmobile phone\u201d fields just aren\u2019t necessary for ALL customers and since we\u2019re unable to turn one of these off it\u2019s confusing to our team on which field to use for phone numbers...<\/p>","url":"\/apps-and-marketplace-integrations-11358\/hide-builtin-fields-in-freshdesk-customer-or-contact-26780?postid=69795#post69795","creationDate":"2022-11-28T16:59:20+0000","relativeCreationDate":"8 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":1,"relevantPost":{"id":69058,"author":{"id":30320,"url":"\/members\/stevemc-30320","name":"stevemc","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/c3bc5eb3-2c19-4cce-a281-8e0b470ccd3e.png","userTitle":"Top Contributor","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","name":"Top Contributor"},"userLevel":3},"content":" Can I hide some of the built-in fields so that the agent does not need to see them? \u00a0Specifically<\/p> twitter id<\/li>\t mobile phone<\/li>\t work phone<\/li>\t Unique external id<\/li><\/ul>I am trying to hide these fields and instead have the req\u2019d fields on top of form (name, email, company and one more required custom field I added)<\/p> I did disable them from being seen by customers but can\u2019t do so for agents. \u00a0Here is screenshot:<\/p> <\/figure>I would like an option to change\u00a0\u201cDisplay to Agent\u201d<\/p> \u00a0<\/p> I suppose its not possible but I think it should be if not.<\/p> \u00a0<\/p>","url":"\/apps-and-marketplace-integrations-11358\/hide-builtin-fields-in-freshdesk-customer-or-contact-26780?postid=69058#post69058","creationDate":"2022-11-08T04:36:57+0000","relativeCreationDate":"9 months ago"},"numberOfViews":70,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"69795"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"c4cb3e19ebbda682d76d0e2a8449fbc7f5180ee2","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"> stevemc Top Contributor asked inApps and Marketplace Integrations Hide builtin fields in freshdesk customer or contact 我可以隐藏一些内置的字段,这样吗agent does not need to see them? Specificallytwitter id mobile phone work phone Unique external idI am trying to hide these fields and instead have the req’d fields on top of form (name, email, company and one more required custom field I added)I did disable them from being seen by customers but can’t do so for agents. Here is screenshot:I would like an option to change “Display to Agent” I suppose its not possible but I think it should be if not. 3 P 8 months ago Hello! I am back with another list of tips and tricks for our Super-Agents! We hope these are helpful in making your crucial work just a little bit more efficient.\u00a0<\/p>\tRemove quoted text app:<\/strong> Often, the customer willingly or unwillingly responds to your emails with the quoted text expanded. This causes long ticket threads to appear in your Freshdesk account. The Remove quoted text app will automatically remove the quoted text in the reply of an agent so that you don 't have to worry about it anymore.<\/span><\/p>\t<\/li><\/ol> \u00a0<\/p> <\/span><\/p> \u00a0<\/p> \tAttachment manager app:<\/strong> When a ticket has multiple conversations, it is quite tedious for the agents to go through every conversation and access attachments associated with it. In such cases, the attachment manager app allows you to organize all your ticket attachments, access them from a\u00a0common location and download all the attachments in a single click.\u00a0<\/span><\/p>\t<\/li><\/ol> <\/span><\/p> \u00a0<\/p> \tReassign previous agent app: <\/strong> Consider a scenario where a ticket comes in and the agent working on it decides to assign it to another agent to proceed with the solution. This agent may then later find the need to reassign the ticket back to the previously assigned agent. The Reassign previous agent app quickly enables agents to reassign the ticket to the previously assigned agent.<\/span><\/p>\t<\/li><\/ol> \u00a0<\/p> <\/span><\/p>","url":"\/apps-and-marketplace-integrations-11358\/community-market-freshdesk-tools-that-make-your-job-more-efficient-26901?postid=69390#post69390","creationDate":"2022-11-16T10:30:05+0000","relativeCreationDate":"8 months ago"},"isTopicUnread":true,"privateId":12802,"id":26901,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11358,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11358","title":"Apps and Marketplace Integrations","description":"Using Freshdesk"},"url":"\/apps-and-marketplace-integrations-11358\/community-market-freshdesk-tools-that-make-your-job-more-efficient-26901","title":"Community Market: Freshdesk Tools that make YOUR job more efficient","lastPost":{"id":69390,"author":{"id":31093,"url":"\/members\/rhea-desouza-31093","name":"rhea.desouza","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/eb505b4d-d747-4852-bcb7-1647200c93e6.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":7},"content":" Hello! I am back with another list of tips and tricks for our Super-Agents! We hope these are helpful in making your crucial work just a little bit more efficient.\u00a0<\/p> \tRemove quoted text app:<\/strong> Often, the customer willingly or unwillingly responds to your emails with the quoted text expanded. This causes long ticket threads to appear in your Freshdesk account. The Remove quoted text app will automatically remove the quoted text in the reply of an agent so that you don 't have to worry about it anymore.<\/span><\/p>\t<\/li><\/ol> \u00a0<\/p> <\/span><\/p> \u00a0<\/p> \tAttachment manager app:<\/strong> When a ticket has multiple conversations, it is quite tedious for the agents to go through every conversation and access attachments associated with it. In such cases, the attachment manager app allows you to organize all your ticket attachments, access them from a\u00a0common location and download all the attachments in a single click.\u00a0<\/span><\/p>\t<\/li><\/ol> <\/span><\/p> \u00a0<\/p> \tReassign previous agent app: <\/strong> Consider a scenario where a ticket comes in and the agent working on it decides to assign it to another agent to proceed with the solution. This agent may then later find the need to reassign the ticket back to the previously assigned agent. The Reassign previous agent app quickly enables agents to reassign the ticket to the previously assigned agent.<\/span><\/p>\t<\/li><\/ol> \u00a0<\/p> <\/span><\/p>","url":"\/apps-and-marketplace-integrations-11358\/community-market-freshdesk-tools-that-make-your-job-more-efficient-26901?postid=69390#post69390","creationDate":"2022-11-16T10:30:05+0000","relativeCreationDate":"8 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":2,"relevantPost":{"id":69390,"author":{"id":31093,"url":"\/members\/rhea-desouza-31093","name":"rhea.desouza","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/eb505b4d-d747-4852-bcb7-1647200c93e6.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":7},"content":" Hello! I am back with another list of tips and tricks for our Super-Agents! We hope these are helpful in making your crucial work just a little bit more efficient.\u00a0<\/p> \tRemove quoted text app:<\/strong> Often, the customer willingly or unwillingly responds to your emails with the quoted text expanded. This causes long ticket threads to appear in your Freshdesk account. The Remove quoted text app will automatically remove the quoted text in the reply of an agent so that you don 't have to worry about it anymore.<\/span><\/p>\t<\/li><\/ol> \u00a0<\/p> <\/span><\/p> \u00a0<\/p> \tAttachment manager app:<\/strong> When a ticket has multiple conversations, it is quite tedious for the agents to go through every conversation and access attachments associated with it. In such cases, the attachment manager app allows you to organize all your ticket attachments, access them from a\u00a0common location and download all the attachments in a single click.\u00a0<\/span><\/p>\t<\/li><\/ol> <\/span><\/p> \u00a0<\/p> \tReassign previous agent app: <\/strong> Consider a scenario where a ticket comes in and the agent working on it decides to assign it to another agent to proceed with the solution. This agent may then later find the need to reassign the ticket back to the previously assigned agent. The Reassign previous agent app quickly enables agents to reassign the ticket to the previously assigned agent.<\/span><\/p>\t<\/li><\/ol> \u00a0<\/p> <\/span><\/p>","url":"\/apps-and-marketplace-integrations-11358\/community-market-freshdesk-tools-that-make-your-job-more-efficient-26901?postid=69390#post69390","creationDate":"2022-11-16T10:30:05+0000","relativeCreationDate":"8 months ago"},"numberOfViews":25,"contentType":"article","featuredImage":"","publicLabel":"Tips","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"69390"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"c4cb3e19ebbda682d76d0e2a8449fbc7f5180ee2","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"> rhea.desouza Skilled Expert published inApps and Marketplace Integrations Community Market: Freshdesk Tools that make YOUR job more efficientTips Hello! I am back with another list of tips and tricks for our Super-Agents! We hope these are helpful in making your crucial work just a little bit more efficient. Remove quoted text app:Often, the customer willingly or unwillingly responds to your emails with the quoted text expanded. This causes long ticket threads to appear in your Freshdesk account. The Remove quoted text app will automatically remove the quoted text in the reply of an agent so that you don 't have to worry about it anymore. Attachment manager app:When a ticket has multiple conversations, it is quite tedious for the agents to go through every conversation and access attachments associated with it. In such cases, the attachment manager app allows you to organize all your ticket attachments, access them from a common location and download all the attachments in a single click. Reassign previous agent app: Consider a scenario where a ticket comes in and the agent working on it decides to assign it to another ag 25 0 8 months ago 1 2 3 Page 1 / 3 Badge winners Rsomers has earned the badge Lightening (Mc)Learner lyates has earned the badge Salud, Ideator lyates has earned the badge Lightening (Mc)Learner Helga Deria has earned the badge Lightening (Mc)Learner Vishal Nema has earned the badge Wizard of Creative Thinking (50) Show all badges Powered by Gainsight Terms of Use Cookie settings Join the Community Already have an account?Login. Social Login Login for Freshworks Employees Login with LinkedIn or sign up below Username * Business Email * Name (Private) Only you and moderators can see this information * Company (Private) Only you and moderators can see this information * Designation * Referral URL Country * Password * I accept theterms & conditions loginBox.register.email_repeat Sign in to the Community No account yet?Create an account. 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