Discover the game-changing impact of Generative AI<\/strong> on customer service in this power-packed webinar.<\/p> Here\u2019s what you need to know about the session -<\/p> Agenda -<\/strong><\/u><\/p> \u00a0<\/p> What areas we will delve into -<\/u><\/strong><\/p> \u00a0<\/p> Date - Aug 8, 2023<\/strong><\/p> Time - 9:00 AM PST | 9:30 PM IST<\/strong><\/p> Hello Everyone!<\/strong><\/p> Discover the game-changing impact of Generative AI<\/strong> on customer service in this power-packed webinar.<\/p> Here\u2019s what you need to know about the session -<\/p> Agenda -<\/strong><\/u><\/p> \u00a0<\/p> What areas we will delve into -<\/u><\/strong><\/p> \u00a0<\/p> Using Freshdesk \u00a0<\/p>","url":"\/portals-emails-other-channels-11404\/categories-font-color-23505?postid=59338#post59338","creationDate":"2022-02-16T17:48:26+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":2176,"id":23505,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11404,"isIdeation":false,"url":"\/portals-emails-other-channels-11404","title":"Portals, Emails & Other Channels","description":"Using Freshdesk"},"url":"\/portals-emails-other-channels-11404\/categories-font-color-23505","title":"Categories' Font Color","lastPost":{"id":81141,"author":{"id":46635,"url":"\/members\/reminimod2023-46635","name":"reminimod2023","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/d9a9e23a-a285-4fe3-b95c-9444110436bf.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" It's useful information for everyone.I am expecting more information like this.<\/p> ============<\/p> For example, here is the text in the service account\u2019s email.\u00a0 Google Business Workspace or whatever Google is calling their business email these days.<\/p> \u00a0<\/p> \u00a0<\/p> This is the same text in the Freshdesk ticket:<\/p> \u00a0<\/p> ===========================<\/p> I opened up a support ticket, but the response was to have the original website change their HTML.\u00a0 Unfortunately not an option.<\/p> Has anyone else seen this or have a workaround?<\/p>","url":"\/portals-emails-other-channels-11404\/bug-with-missing-text-from-email-32559?postid=81106#post81106","creationDate":"2023-08-02T20:31:01+0000","relativeCreationDate":"2 days ago"},"isTopicUnread":true,"privateId":6604,"id":32559,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11404,"isIdeation":false,"url":"\/portals-emails-other-channels-11404","title":"Portals, Emails & Other Channels","description":"Using Freshdesk"},"url":"\/portals-emails-other-channels-11404\/bug-with-missing-text-from-email-32559","title":"Bug with missing text from email.","lastPost":{"id":81106,"author":{"id":34527,"url":"\/members\/mikebruns-34527","name":"MikeBruns","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/d472ef3e-f485-427c-a8f9-ca613ee20810.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" We have occasional issues where a ticket created via email, is missing text.\u00a0 \u00a0Weirdly enough, the only time it happens, is when the text is copied\/pasted from the McMaster-Carr Website.\u00a0\u00a0<\/p> ============<\/p> For example, here is the text in the service account\u2019s email.\u00a0 Google Business Workspace or whatever Google is calling their business email these days.<\/p> \u00a0<\/p> \u00a0<\/p> This is the same text in the Freshdesk ticket:<\/p> \u00a0<\/p> ===========================<\/p> I opened up a support ticket, but the response was to have the original website change their HTML.\u00a0 Unfortunately not an option.<\/p> Has anyone else seen this or have a workaround?<\/p>","url":"\/portals-emails-other-channels-11404\/bug-with-missing-text-from-email-32559?postid=81106#post81106","creationDate":"2023-08-02T20:31:01+0000","relativeCreationDate":"2 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":81106,"author":{"id":34527,"url":"\/members\/mikebruns-34527","name":"MikeBruns","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/d472ef3e-f485-427c-a8f9-ca613ee20810.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" We have occasional issues where a ticket created via email, is missing text.\u00a0 \u00a0Weirdly enough, the only time it happens, is when the text is copied\/pasted from the McMaster-Carr Website.\u00a0\u00a0<\/p> ============<\/p> For example, here is the text in the service account\u2019s email.\u00a0 Google Business Workspace or whatever Google is calling their business email these days.<\/p> \u00a0<\/p> \u00a0<\/p> This is the same text in the Freshdesk ticket:<\/p> \u00a0<\/p> ===========================<\/p> I opened up a support ticket, but the response was to have the original website change their HTML.\u00a0 Unfortunately not an option.<\/p> Has anyone else seen this or have a workaround?<\/p>","url":"\/portals-emails-other-channels-11404\/bug-with-missing-text-from-email-32559?postid=81106#post81106","creationDate":"2023-08-02T20:31:01+0000","relativeCreationDate":"2 days ago"},"numberOfViews":7,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"81106"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"b50466e2e34cd6f3f94ff4b8413fb3773dfa5d28","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
\u00a0<\/p> For example, for our walk-up Radio shop, we want the service catalog for those users logged in to only show Radio items.\u00a0\u00a0<\/p>","url":"\/portals-emails-other-channels-11404\/only-specific-service-items-showing-in-portal-32487?postid=80911#post80911","creationDate":"2023-07-28T18:03:04+0000","relativeCreationDate":"7 days ago"},"isTopicUnread":true,"privateId":6572,"id":32487,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11404,"isIdeation":false,"url":"\/portals-emails-other-channels-11404","title":"Portals, Emails & Other Channels","description":"Using Freshdesk"},"url":"\/portals-emails-other-channels-11404\/only-specific-service-items-showing-in-portal-32487","title":"Only Specific Service Items showing in Portal","lastPost":{"id":80911,"author":{"id":43280,"url":"\/members\/shannon-mejia-43280","name":"shannon.mejia","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":2},"content":" We want to simplify the Portal for certain users and limit the service items visible to them.\u00a0 We don\u2019t want to restrict those items for other groups, so I cannot say \u201conly visible to\u201d option because it needs to be visible to everyone, but for this group limit only seeing a subset of the service catalog?\u00a0 Any ideas?<\/p> \u00a0<\/p> For example, for our walk-up Radio shop, we want the service catalog for those users logged in to only show Radio items.\u00a0\u00a0<\/p>","url":"\/portals-emails-other-channels-11404\/only-specific-service-items-showing-in-portal-32487?postid=80911#post80911","creationDate":"2023-07-28T18:03:04+0000","relativeCreationDate":"7 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":80911,"author":{"id":43280,"url":"\/members\/shannon-mejia-43280","name":"shannon.mejia","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":2},"content":" We want to simplify the Portal for certain users and limit the service items visible to them.\u00a0 We don\u2019t want to restrict those items for other groups, so I cannot say \u201conly visible to\u201d option because it needs to be visible to everyone, but for this group limit only seeing a subset of the service catalog?\u00a0 Any ideas?<\/p> \u00a0<\/p> For example, for our walk-up Radio shop, we want the service catalog for those users logged in to only show Radio items.\u00a0\u00a0<\/p>","url":"\/portals-emails-other-channels-11404\/only-specific-service-items-showing-in-portal-32487?postid=80911#post80911","creationDate":"2023-07-28T18:03:04+0000","relativeCreationDate":"7 days ago"},"numberOfViews":5,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"80911"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"b50466e2e34cd6f3f94ff4b8413fb3773dfa5d28","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
One month ago I stumbled upon the analytics and saw that they dramatically decreased. The organic traffic was very small because Google was slowly taking down our solution articles (400+) and only 8 of them were still indexed.<\/p> Most of the pages are in status discovered\/crawled but not indexed. I\u00a0checked in various threads and forums and it looks like it is because the main landing page has a wrong canonical defined.\u00a0https:\/\/assistenza.zanichelli.it\/support\/home<\/a>\u00a0has this canonical declared: (https:\/\/assistenza.zanichelli.it\/support\/solutions<\/a>).\u00a0<\/p> I define the canonical dynamically on the header so I don't have a way to manually specify the canonical for the main landingpage.\u00a0<\/p> All the other article pages have a proper canonical (dynamically generated) but it looks like since the indexing of the main page fails, Google is removing most almost all of my articles for the search results.\u00a0<\/p> Do you know how I could fix this?\u00a0<\/p>","url":"\/portals-emails-other-channels-11404\/google-stopped-indexing-my-pages-of-the-customer-portal-because-of-alternate-with-canonical-tag-30117?postid=75776#post75776","creationDate":"2023-03-27T15:32:11+0000","relativeCreationDate":"4 months ago"},"isTopicUnread":true,"privateId":5226,"id":30117,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11404,"isIdeation":false,"url":"\/portals-emails-other-channels-11404","title":"Portals, Emails & Other Channels","description":"Using Freshdesk"},"url":"\/portals-emails-other-channels-11404\/google-stopped-indexing-my-pages-of-the-customer-portal-because-of-alternate-with-canonical-tag-30117","title":"Google stopped indexing my pages of the customer portal because of alternate with canonical tag.","lastPost":{"id":80804,"author":{"id":45513,"url":"\/members\/hernandez-45513","name":"Hernandez","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/37fdc677-212d-4c51-80a6-f853c70164d4.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" In order to address the issue with your customer portal's SEO and declining organic traffic, it's crucial to rectify the incorrect canonical link on the main landing page. Review the dynamic canonical generation process to ensure it's accurately generating canonical URLs for all pages. If possible, find a way to manually specify the correct canonical link for the main landing page. This will help Google index your solution articles appropriately, potentially restoring organic traffic. Additionally, monitor Google's indexing behavior after making the necessary changes and consider submitting a sitemap to aid the indexing process. By addressing the canonical issue and ensuring proper indexing, you can work towards improving your portal's SEO and search visibility. I have recently solve this issue of my website Channelletterbyus\u00a0\ud83e\udd17\u00a0<\/p>","url":"\/portals-emails-other-channels-11404\/google-stopped-indexing-my-pages-of-the-customer-portal-because-of-alternate-with-canonical-tag-30117?postid=80804#post80804","creationDate":"2023-07-26T12:40:36+0000","relativeCreationDate":"9 days ago"},"lastReply":{"id":80804,"author":{"id":45513,"url":"\/members\/hernandez-45513","name":"Hernandez","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/37fdc677-212d-4c51-80a6-f853c70164d4.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" In order to address the issue with your customer portal's SEO and declining organic traffic, it's crucial to rectify the incorrect canonical link on the main landing page. Review the dynamic canonical generation process to ensure it's accurately generating canonical URLs for all pages. If possible, find a way to manually specify the correct canonical link for the main landing page. This will help Google index your solution articles appropriately, potentially restoring organic traffic. Additionally, monitor Google's indexing behavior after making the necessary changes and consider submitting a sitemap to aid the indexing process. By addressing the canonical issue and ensuring proper indexing, you can work towards improving your portal's SEO and search visibility. I have recently solve this issue of my website Channelletterbyus\u00a0\ud83e\udd17\u00a0<\/p>","url":"\/portals-emails-other-channels-11404\/google-stopped-indexing-my-pages-of-the-customer-portal-because-of-alternate-with-canonical-tag-30117?postid=80804#post80804","creationDate":"2023-07-26T12:40:36+0000","relativeCreationDate":"9 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":14,"numberOfLikes":0,"relevantPost":{"id":75776,"author":{"id":41925,"url":"\/members\/alex892-41925","name":"alex892","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/46ae748d-607f-4e91-8057-26b4db7a0b26.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" I have been working on a customer portal last year and everything was working fine after publishing it (the SEO was great!)\u00a0<\/p> One month ago I stumbled upon the analytics and saw that they dramatically decreased. The organic traffic was very small because Google was slowly taking down our solution articles (400+) and only 8 of them were still indexed.<\/p> Most of the pages are in status discovered\/crawled but not indexed. I\u00a0checked in various threads and forums and it looks like it is because the main landing page has a wrong canonical defined.\u00a0https:\/\/assistenza.zanichelli.it\/support\/home<\/a>\u00a0has this canonical declared: (https:\/\/assistenza.zanichelli.it\/support\/solutions<\/a>).\u00a0<\/p> I define the canonical dynamically on the header so I don't have a way to manually specify the canonical for the main landingpage.\u00a0<\/p> All the other article pages have a proper canonical (dynamically generated) but it looks like since the indexing of the main page fails, Google is removing most almost all of my articles for the search results.\u00a0<\/p> Do you know how I could fix this?\u00a0<\/p>","url":"\/portals-emails-other-channels-11404\/google-stopped-indexing-my-pages-of-the-customer-portal-because-of-alternate-with-canonical-tag-30117?postid=75776#post75776","creationDate":"2023-03-27T15:32:11+0000","relativeCreationDate":"4 months ago"},"numberOfViews":153,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"80804"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"b50466e2e34cd6f3f94ff4b8413fb3773dfa5d28","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
The FreshDesk \u201cHead\u201d defaults are poor \/ obsolete and will cause your pages to rank and spider poorly. If you edit the Head you will see the following default:<\/p> Your mileage may vary but I found you can replace the above with the following, using dynamic placeholders, to provide better page SEO. Remember to keep your page title to between 30 and 60 characters, and your page description between 50 and 160 characters. I hope this helps someone else out there struggling with FreshDesk\u2019s poor SEO capabilities.<\/p> \u00a0<\/p>","url":"\/portals-emails-other-channels-11404\/customising-page-header-for-advanced-seo-26191?postid=67600#post67600","creationDate":"2022-10-06T05:50:46+0000","relativeCreationDate":"9 months ago"},"isTopicUnread":true,"privateId":18273,"id":26191,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11404,"isIdeation":false,"url":"\/portals-emails-other-channels-11404","title":"Portals, Emails & Other Channels","description":"Using Freshdesk"},"url":"\/portals-emails-other-channels-11404\/customising-page-header-for-advanced-seo-26191","title":"Customising page header for advanced SEO","lastPost":{"id":80483,"author":{"id":40360,"url":"\/members\/stellarhomes-40360","name":"stellarhomes","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/173608bc-b5ce-4fb5-a3bf-d761356193e3.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" 1. Use no more than 155 characters. 1. Use no more than 155 characters. If anyone is wondering why their pages rank poorly on FreshDesk, one of the potential solutions is to customise your portal (Admin \u2192 Team \u2192 Portals \u2192 Customise Portal \u2192\u00a0 Layout & Pages \u2192 Portal Layout \u2192 Head) and setup the correct tags for inclusion.<\/p> The FreshDesk \u201cHead\u201d defaults are poor \/ obsolete and will cause your pages to rank and spider poorly. If you edit the Head you will see the following default:<\/p> Your mileage may vary but I found you can replace the above with the following, using dynamic placeholders, to provide better page SEO. Remember to keep your page title to between 30 and 60 characters, and your page description between 50 and 160 characters. I hope this helps someone else out there struggling with FreshDesk\u2019s poor SEO capabilities.<\/p> \u00a0<\/p>","url":"\/portals-emails-other-channels-11404\/customising-page-header-for-advanced-seo-26191?postid=67600#post67600","creationDate":"2022-10-06T05:50:46+0000","relativeCreationDate":"9 months ago"},"numberOfViews":218,"contentType":"discussion","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"80483"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"b50466e2e34cd6f3f94ff4b8413fb3773dfa5d28","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Instead of having \u201cAre you a customer?\u201d, I want it to read \u201cDo you have a WUSTL Key?\u201d<\/p> This is what I have tried so far on the login page:<\/p> <script> \u00a0<\/p> It hasn\u2019t changed anything. Can anyone advise please?<\/p>","url":"\/portals-emails-other-channels-11404\/customizing-sso-login-for-customer-30892?postid=77596#post77596","creationDate":"2023-05-11T15:44:26+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5633,"id":30892,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11404,"isIdeation":false,"url":"\/portals-emails-other-channels-11404","title":"Portals, Emails & Other Channels","description":"Using Freshdesk"},"url":"\/portals-emails-other-channels-11404\/customizing-sso-login-for-customer-30892","title":"Customizing SSO Login for Customer","lastPost":{"id":80420,"author":{"id":32014,"url":"\/members\/alyssia-correa-32014","name":"alyssia.correa","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ba3dbeb8-0226-46ab-8699-0d19aadada93.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":6},"content":" Hello Hello Hi all- I\u2019ve found some topics on this already, but the answers aren\u2019t working for me. I want to update this section of the login page:<\/p> Instead of having \u201cAre you a customer?\u201d, I want it to read \u201cDo you have a WUSTL Key?\u201d<\/p> This is what I have tried so far on the login page:<\/p> <script> \u00a0<\/p> It hasn\u2019t changed anything. Can anyone advise please?<\/p>","url":"\/portals-emails-other-channels-11404\/customizing-sso-login-for-customer-30892?postid=77596#post77596","creationDate":"2023-05-11T15:44:26+0000","relativeCreationDate":"2 months ago"},"numberOfViews":28,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"80420"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"b50466e2e34cd6f3f94ff4b8413fb3773dfa5d28","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Given that these issues mean that ::after\/::before pseudo classes can not have content added, and that media queries are also impossible, what gives? I understand that you do this to prevent DB injection by removing suspect characters, but it REALLY hamstrings the product.<\/p> So, we\u2019re forced now to have an external stylesheet to achieve what should be a simple matter.<\/p> The product forces companies to do work around after work around after work around when it comes to both branding and forms.<\/p> You guys really need to sort this out.<\/p> Unless, of course, I\u2019m missing something obvious?<\/p> \u00a0<\/p>","url":"\/portals-emails-other-channels-11404\/css-in-freshdesk-has-serious-limitations-25383?postid=65650#post65650","creationDate":"2022-08-17T12:48:12+0000","relativeCreationDate":"11 months ago"},"isTopicUnread":true,"privateId":3048,"id":25383,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11404,"isIdeation":false,"url":"\/portals-emails-other-channels-11404","title":"Portals, Emails & Other Channels","description":"Using Freshdesk"},"url":"\/portals-emails-other-channels-11404\/css-in-freshdesk-has-serious-limitations-25383","title":"CSS in FreshDesk has serious limitations","lastPost":{"id":80178,"author":{"id":45508,"url":"\/members\/spencerketmw-45508","name":"spencerketmw","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/42e99b84-c48f-48a3-baec-3f29272a3e20.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" Can I see an example of how or where you reference the external CSS stylesheet in the code view?<\/p>","url":"\/portals-emails-other-channels-11404\/css-in-freshdesk-has-serious-limitations-25383?postid=80178#post80178","creationDate":"2023-07-13T04:49:39+0000","relativeCreationDate":"22 days ago"},"lastReply":{"id":80178,"author":{"id":45508,"url":"\/members\/spencerketmw-45508","name":"spencerketmw","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/42e99b84-c48f-48a3-baec-3f29272a3e20.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" Can I see an example of how or where you reference the external CSS stylesheet in the code view?<\/p>","url":"\/portals-emails-other-channels-11404\/css-in-freshdesk-has-serious-limitations-25383?postid=80178#post80178","creationDate":"2023-07-13T04:49:39+0000","relativeCreationDate":"22 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":1,"relevantPost":{"id":65650,"author":{"id":38058,"url":"\/members\/karlos-38058","name":"Karlos","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Ok, so when styling up a portal in FreshDesk the CSS page under customization appears to be VERY limited.<\/p> Given that these issues mean that ::after\/::before pseudo classes can not have content added, and that media queries are also impossible, what gives? I understand that you do this to prevent DB injection by removing suspect characters, but it REALLY hamstrings the product.<\/p> So, we\u2019re forced now to have an external stylesheet to achieve what should be a simple matter.<\/p> The product forces companies to do work around after work around after work around when it comes to both branding and forms.<\/p> You guys really need to sort this out.<\/p> Unless, of course, I\u2019m missing something obvious?<\/p> \u00a0<\/p>","url":"\/portals-emails-other-channels-11404\/css-in-freshdesk-has-serious-limitations-25383?postid=65650#post65650","creationDate":"2022-08-17T12:48:12+0000","relativeCreationDate":"11 months ago"},"numberOfViews":102,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"80178"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"b50466e2e34cd6f3f94ff4b8413fb3773dfa5d28","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Is it possible to sort tickets by contacts, e.g. using the provided name or email address of the contact?<\/p> Or alternatively to have an overview of the number of tickets \/ tickets when viewing all contacts.<\/p> Sorting tickets based on contacts can be a useful way to organize and manage your support or ticketing system. free nintendo switch games codes <\/a>Here's how you can sort tickets based on contacts:<\/p>\t Access your ticketing system: Log in to your ticketing system or support platform where the tickets are stored.<\/p>\t\t<\/li>\t\t Locate the sorting options: Look for the sorting options within the interface. This may be represented by a sorting icon, a dropdown menu, or a column header.<\/p>\t\t<\/li>\t\t Identify the contact column: In the list of tickets, identify the column that contains the contact information. This column may be labeled as \"Contact,\" \"Customer,\" or something similar.<\/p>\t\t<\/li>\t\t Sort by contact: Click on the contact column header or select the sorting option associated with the contact column. This action will sort the tickets based on the contact information.<\/p>\t\t<\/li>\t\t Choose ascending or descending order: Depending on your preference, you can choose to sort the tickets in ascending (A to Z) or descending (Z to A) order based on the contact names.<\/p>\t\t<\/li>\t<\/ol><\/div><\/content-quote> \u00a0<\/p>","url":"\/portals-emails-other-channels-11404\/sorting-tickets-based-on-contacts-30500?postid=80097#post80097","creationDate":"2023-07-11T10:47:23+0000","relativeCreationDate":"24 days ago"},"lastReply":{"id":80097,"author":{"id":42588,"url":"\/members\/jerry76-42588","name":"jerry76","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/de2dcfc8-47e9-4732-925e-899ee1a30362.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" For comparison Microsoft adds two for the whole of Office 365.<\/p> Now, what i have feared has happened and we have passed the limit and our SPF record is not valid anymore. I don\u2019t know if we added the one or if Freshdesk added another sub record.<\/p> There is really two problems, one is the size of the record to begin with and the other is that Freshdesk can add subrecords at anytime without any of their customers knowing and pushing that client over the limit.<\/p> I think therefore it is very important for suppliers that have SPF that is used by alot of customers to be very small and maintained correct.<\/p> One solution is to create your SPF record and then only add ip addresses to this record that you then maintain when something is moved or reconfigured. This would reduce the number of DNS queries from 8 to 1.<\/p> We are depended on our SPF, Dkim and DMARC to be perfect to run our business and we are therefore reconfiguring the service to send the mail directly through our Office 365 tenant so we can remove the records.<\/p> This can be a solution for other customers that have the same problem.<\/p>","url":"\/portals-emails-other-channels-11404\/freshdesk-very-long-spf-record-is-a-problem-23205?postid=58570#post58570","creationDate":"2022-01-10T13:12:13+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":17941,"id":23205,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11404,"isIdeation":false,"url":"\/portals-emails-other-channels-11404","title":"Portals, Emails & Other Channels","description":"Using Freshdesk"},"url":"\/portals-emails-other-channels-11404\/freshdesk-very-long-spf-record-is-a-problem-23205","title":"Freshdesk very long SPF record is a problem","lastPost":{"id":80096,"author":{"id":39434,"url":"\/members\/amelia-39434","name":"Amelia","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9aeaae18-df5e-4eb2-8af1-d83deb86ecc9.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" Hi there,<\/p>\t\t\t\t I understand your concern about the size and validity of your SPF record due to the use of Freshdesk's email sending service. It's frustrating to see that adding Freshdesk's email domain has caused your record to exceed the maximum allowed DNS queries.<\/p>\t\t\t\t It's important for suppliers to maintain small and efficient SPF records, especially those that are widely used by customers. One solution you mentioned is to create a base SPF record with only IP addresses that you control and maintain. This can greatly reduce the number of DNS queries and help ensure the validity of your record.<\/p>\t\t\t\t However, I can also see that you have taken the decision to reconfigure your email sending to go directly through your Office 365 tenant to avoid this issue altogether. This is a wise decision, especially since your SPF, DKIM, and DMARC records are critical for your business operations.<\/p>\t\t\t\t I appreciate you bringing attention to this issue and sharing your solution with others who may be facing the same problem. Hopefully, this will encourage suppliers like Freshdesk to improve their SPF practices and help ensure their cash frenzy free emeralds<\/a> systems are functioning optimally.<\/p>\t\t\t\t Best regards, [kyleejenner009]<\/p>\t\t\t\t<\/div>\t\t\t\t<\/div>\t\t\t\t<\/div>\t\t\t\t<\/div>\t\t\t<\/content-quote> \u00a0<\/p>\t\t\t<\/div>\t\t\t<\/div>\t\t\t<\/div>\t\t<\/content-quote> \u00a0<\/p>\t\t<\/div>\t\t<\/div>\t<\/content-quote> \u00a0<\/p>\t<\/div><\/content-quote> \u00a0<\/p>","url":"\/portals-emails-other-channels-11404\/freshdesk-very-long-spf-record-is-a-problem-23205?postid=80096#post80096","creationDate":"2023-07-11T10:41:09+0000","relativeCreationDate":"24 days ago"},"lastReply":{"id":80096,"author":{"id":39434,"url":"\/members\/amelia-39434","name":"Amelia","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9aeaae18-df5e-4eb2-8af1-d83deb86ecc9.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" Hi there,<\/p>\t\t\t\t I understand your concern about the size and validity of your SPF record due to the use of Freshdesk's email sending service. It's frustrating to see that adding Freshdesk's email domain has caused your record to exceed the maximum allowed DNS queries.<\/p>\t\t\t\t It's important for suppliers to maintain small and efficient SPF records, especially those that are widely used by customers. One solution you mentioned is to create a base SPF record with only IP addresses that you control and maintain. This can greatly reduce the number of DNS queries and help ensure the validity of your record.<\/p>\t\t\t\t However, I can also see that you have taken the decision to reconfigure your email sending to go directly through your Office 365 tenant to avoid this issue altogether. This is a wise decision, especially since your SPF, DKIM, and DMARC records are critical for your business operations.<\/p>\t\t\t\t \u00a0<\/p>","url":"\/portals-emails-other-channels-11404\/no-sso-icon-on-the-portal-sign-on-page-28073?postid=71745#post71745","creationDate":"2023-01-30T15:43:20+0000","relativeCreationDate":"6 months ago"},"isTopicUnread":true,"privateId":4267,"id":28073,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11404,"isIdeation":false,"url":"\/portals-emails-other-channels-11404","title":"Portals, Emails & Other Channels","description":"Using Freshdesk"},"url":"\/portals-emails-other-channels-11404\/no-sso-icon-on-the-portal-sign-on-page-28073","title":"No SSO icon on the portal sign on page","lastPost":{"id":79981,"author":{"id":45500,"url":"\/members\/lunatio-45500","name":"Lunatio","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/41c9d7b9-d2b6-4ef4-9077-c939bdb87ff2.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" I agree with the previous speakers, the post is excellent. I've gained a lot of useful information for myself. I just have a small question for those who play Farming Simulator 22 on this forum. Maybe someone knows how to install the Courseplay fs22 mod<\/a> in the game. Are there people who play this game and can help me? I've been struggling for several days trying to install this mod, but I haven't been successful. Thank you all in advance.<\/p>","url":"\/portals-emails-other-channels-11404\/no-sso-icon-on-the-portal-sign-on-page-28073?postid=79981#post79981","creationDate":"2023-07-08T16:27:15+0000","relativeCreationDate":"27 days ago"},"lastReply":{"id":79981,"author":{"id":45500,"url":"\/members\/lunatio-45500","name":"Lunatio","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/41c9d7b9-d2b6-4ef4-9077-c939bdb87ff2.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" \u00a0<\/p> My company is currently evaluating FreshDesk and we have setup\u00a0 Delivery has failed to these recipients or groups:<\/strong><\/p> postmaster@outlook.com<\/a> Diagnostic information for administrators:<\/strong><\/p> Generating server: SYZP282MB3210.AUSP282.PROD.OUTLOOK.COM<\/p> postmaster@outlook.com<\/a> Original message headers:<\/p> Hello<\/p>\t \u00a0<\/p>\t My company<\/a> is currently evaluating FreshDesk and we have setup\u00a0 Delivery has failed to these recipients or groups:<\/strong><\/p>\t postmaster@outlook.com<\/a> Diagnostic information for administrators:<\/strong><\/p>\t Generating server: SYZP282MB3210.AUSP282.PROD.OUTLOOK.COM<\/p>\t postmaster@outlook.com<\/a> Original message headers:<\/p>\t Based on the error message you provided, it seems that the recipient's email provider (in this case, Outlook.com) is rejecting the email sent from FreshDesk. The error indicates that the recipient's email provider has denied access or rejected the message due to the IP address from which it was sent.<\/p> To resolve this issue, here are a few steps you can take:<\/p> Whitelist FreshDesk IP Addresses: Contact the IT team or email administrators of your company to whitelist the IP addresses used by FreshDesk for sending outbound emails. FreshDesk provides a list of their outgoing mail servers and IP addresses that you can share with your IT team. Whitelisting these IP addresses should allow the emails to pass through without being rejected.<\/p>\t<\/li>\t Configure SPF and DKIM Records: Ensure that you have properly configured SPF (Sender Policy Framework) and DKIM (DomainKeys Identified Mail) records for your domain. These records help validate the authenticity of the emails sent from your domain and can improve deliverability. Follow the instructions provided by FreshDesk or consult with your IT team to set up the SPF and DKIM records correctly.<\/p>\t<\/li>\t Contact Microsoft 365 Support: Reach out to Microsoft 365 support or your email service provider's support team and provide them with the error message you received. They can investigate the specific reason for the rejection and provide further guidance on resolving the issue. They may be able to assist with any configuration changes required on the Microsoft 365 side.<\/p>\t<\/li><\/ol> By following these steps and working with your IT team and the email service providers involved (FreshDesk and Microsoft 365), you should be able to address the issue and ensure that reply emails from FreshDesk are delivered successfully without being rejected.<\/p>","url":"\/portals-emails-other-channels-11404\/error-when-using-microsoft-365-and-sending-response-emails-from-freshdesk-23829?postid=79965#post79965","creationDate":"2023-07-08T07:22:00+0000","relativeCreationDate":"27 days ago"},"lastReply":{"id":79965,"author":{"id":45495,"url":"\/members\/alexhales12-45495","name":"alexhales12","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/3795ea1f-73f0-45c9-962e-c5d7c4513bdd.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" Hello<\/p>\t \u00a0<\/p>\t My company<\/a> is currently evaluating FreshDesk and we have setup\u00a0 Delivery has failed to these recipients or groups:<\/strong><\/p>\t postmaster@outlook.com<\/a> Diagnostic information for administrators:<\/strong><\/p>\t Generating server: SYZP282MB3210.AUSP282.PROD.OUTLOOK.COM<\/p>\t postmaster@outlook.com<\/a> Original message headers:<\/p>\t Based on the error message you provided, it seems that the recipient's email provider (in this case, Outlook.com) is rejecting the email sent from FreshDesk. The error indicates that the recipient's email provider has denied access or rejected the message due to the IP address from which it was sent.<\/p> To resolve this issue, here are a few steps you can take:<\/p> Whitelist FreshDesk IP Addresses: Contact the IT team or email administrators of your company to whitelist the IP addresses used by FreshDesk for sending outbound emails. FreshDesk provides a list of their outgoing mail servers and IP addresses that you can share with your IT team. Whitelisting these IP addresses should allow the emails to pass through without being rejected.<\/p>\t<\/li>\t Configure SPF and DKIM Records: Ensure that you have properly configured SPF (Sender Policy Framework) and DKIM (DomainKeys Identified Mail) records for your domain. These records help validate the authenticity of the emails sent from your domain and can improve deliverability. Follow the instructions provided by FreshDesk or consult with your IT team to set up the SPF and DKIM records correctly.<\/p>\t<\/li>\t Contact Microsoft 365 Support: Reach out to Microsoft 365 support or your email service provider's support team and provide them with the error message you received. They can investigate the specific reason for the rejection and provide further guidance on resolving the issue. They may be able to assist with any configuration changes required on the Microsoft 365 side.<\/p>\t<\/li><\/ol> By following these steps and working with your IT team and the email service providers involved (FreshDesk and Microsoft 365), you should be able to address the issue and ensure that reply emails from FreshDesk are delivered successfully without being rejected.<\/p>","url":"\/portals-emails-other-channels-11404\/error-when-using-microsoft-365-and-sending-response-emails-from-freshdesk-23829?postid=79965#post79965","creationDate":"2023-07-08T07:22:00+0000","relativeCreationDate":"27 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":8,"numberOfLikes":1,"relevantPost":{"id":61514,"author":{"id":35779,"url":"\/members\/node-red-35779","name":"Node-Red","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/e549a2c7-0d65-4dff-8bc7-76c7108c82e5.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hello<\/p> \u00a0<\/p> My company is currently evaluating FreshDesk and we have setup\u00a0 Delivery has failed to these recipients or groups:<\/strong><\/p> postmaster@outlook.com<\/a> Diagnostic information for administrators:<\/strong><\/p> Generating server: SYZP282MB3210.AUSP282.PROD.OUTLOOK.COM<\/p> postmaster@outlook.com<\/a> Original message headers:<\/p> \u00a0<\/p> How can I do that?<\/p>","url":"\/portals-emails-other-channels-11404\/how-to-add-background-image-on-rectangle-area-of-search-bar-25052?postid=64890#post64890","creationDate":"2022-07-21T16:33:07+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":2870,"id":25052,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11404,"isIdeation":false,"url":"\/portals-emails-other-channels-11404","title":"Portals, Emails & Other Channels","description":"Using Freshdesk"},"url":"\/portals-emails-other-channels-11404\/how-to-add-background-image-on-rectangle-area-of-search-bar-25052","title":"How to add background Image on rectangle area of search bar?","lastPost":{"id":79662,"author":{"id":45185,"url":"\/members\/sahasjn9-45185","name":"Sahasjn9","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/0be3dfb1-5d46-4ddd-9fc1-bf0378ad1ca5.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" This is a big problem for us to. The situation for us is that clients sometimes send mail directly to one of our agent\u2019s personal mail address. When the agent forwards the mail to Freshdesk and write a reply, the reply will be sent back to the agent and not the customer.<\/p> \u00a0<\/p> Our current workaround is to fill in the customer\u2019s mail address in the \u201cReply-to\u201d field when we do the mail forward, but sometimes people forget doing that. We have also experienced the same situation as someone else in the thread, that the person at the customer\u2019s side who initiated the discussion left the company before the issue is resolved.<\/p> If changing recipient address in the middle of a thread compromises Freshdesk\u2019s capability to maintain the thread as someone suggested above, then at least I think it should be possible to clone the thread with a new recipient address and close the old thread, or some other work around .\u00a0\u00a0<\/p>","url":"\/portals-emails-other-channels-11404\/change-to-field-when-using-agent-reply-in-freshdesk-23301?postid=79617#post79617","creationDate":"2023-06-29T10:51:17+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":79617,"author":{"id":45076,"url":"\/members\/minnovationab-45076","name":"MinnovationAB","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" This is a big problem for us to. The situation for us is that clients sometimes send mail directly to one of our agent\u2019s personal mail address. When the agent forwards the mail to Freshdesk and write a reply, the reply will be sent back to the agent and not the customer.<\/p> \u00a0<\/p> Our current workaround is to fill in the customer\u2019s mail address in the \u201cReply-to\u201d field when we do the mail forward, but sometimes people forget doing that. We have also experienced the same situation as someone else in the thread, that the person at the customer\u2019s side who initiated the discussion left the company before the issue is resolved.<\/p> If changing recipient address in the middle of a thread compromises Freshdesk\u2019s capability to maintain the thread as someone suggested above, then at least I think it should be possible to clone the thread with a new recipient address and close the old thread, or some other work around .\u00a0\u00a0<\/p>","url":"\/portals-emails-other-channels-11404\/change-to-field-when-using-agent-reply-in-freshdesk-23301?postid=79617#post79617","creationDate":"2023-06-29T10:51:17+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":8,"numberOfLikes":3,"relevantPost":{"id":58821,"author":{"id":34679,"url":"\/members\/vinothkumar-manoharan-34679","name":"vinothkumar.manoharan","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/d53495d4-b334-4fc0-8970-77e0f3e24d4d.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":3},"content":" When an Email is sent by customer, few TO Email Address are marked along with the Support address and when the agent is replying, customer wants the To Field to be editable so that the response can be provided to the actual To ID of the email instead of the Sender of the email, Possible?<\/p>","url":"\/portals-emails-other-channels-11404\/change-to-field-when-using-agent-reply-in-freshdesk-23301?postid=58821#post58821","creationDate":"2022-01-24T04:22:23+0000","relativeCreationDate":"1 year ago"},"numberOfViews":533,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"79617"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"b50466e2e34cd6f3f94ff4b8413fb3773dfa5d28","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Can anyone help\/has anyone had this issue. I have asked freshdesk for help but problem still not resolved.<\/p> If we put our company logo into our signature and change the size to smaller then send a client an email from FD the logo shows very large on their email. Any help appreciated thanks\u00a0<\/p>","url":"\/portals-emails-other-channels-11404\/image-on-signature-shows-enlarged-on-recipients-email-22815?postid=57561#post57561","creationDate":"2021-11-25T14:18:14+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":1843,"id":22815,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11404,"isIdeation":false,"url":"\/portals-emails-other-channels-11404","title":"Portals, Emails & Other Channels","description":"Using Freshdesk"},"url":"\/portals-emails-other-channels-11404\/image-on-signature-shows-enlarged-on-recipients-email-22815","title":"Image on signature shows enlarged on recipients email","lastPost":{"id":79571,"author":{"id":33915,"url":"\/members\/ivan-cro-33915","name":"Ivan_CRO","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":" As far as I know no, there wasn\u2019t any fix.<\/p> Current fix that we use is not to have a logo in the signature since the support was so helpful in resolving this issue.<\/p>","url":"\/portals-emails-other-channels-11404\/image-on-signature-shows-enlarged-on-recipients-email-22815?postid=79571#post79571","creationDate":"2023-06-28T07:17:26+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":79571,"author":{"id":33915,"url":"\/members\/ivan-cro-33915","name":"Ivan_CRO","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":" As far as I know no, there wasn\u2019t any fix.<\/p> Current fix that we use is not to have a logo in the signature since the support was so helpful in resolving this issue.<\/p>","url":"\/portals-emails-other-channels-11404\/image-on-signature-shows-enlarged-on-recipients-email-22815?postid=79571#post79571","creationDate":"2023-06-28T07:17:26+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":6,"numberOfLikes":0,"relevantPost":{"id":57561,"author":{"id":33852,"url":"\/members\/scarlettbolton-33852","name":"SCARLETTBOLTON","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hi<\/p> Can anyone help\/has anyone had this issue. I have asked freshdesk for help but problem still not resolved.<\/p> If we put our company logo into our signature and change the size to smaller then send a client an email from FD the logo shows very large on their email. Any help appreciated thanks\u00a0<\/p>","url":"\/portals-emails-other-channels-11404\/image-on-signature-shows-enlarged-on-recipients-email-22815?postid=57561#post57561","creationDate":"2021-11-25T14:18:14+0000","relativeCreationDate":"1 year ago"},"numberOfViews":141,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"79571"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"b50466e2e34cd6f3f94ff4b8413fb3773dfa5d28","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
See our\u00a0demo portal<\/a>.<\/p> Introducing Quinoa theme for Freshdesk, it features a clean layout on the homepage highlighting key information as custom blocks that can be linked to any URLs, category blocks, video blocks and many more.\u00a0This theme is loaded with great and useful features. Please keep reading to learn the details :)<\/p> Theme Features<\/strong><\/p> Hero Section<\/strong>\u00a0- Showcase your Help Center with a hero image or video that represents your brand. Change the hero image height and opacity through the theme settings.<\/p>\t<\/li>\t Customizable\u00a0<\/strong>- You can brand the theme with minimal coding efforts. Most of the colors, fonts, icons, and images can be updated via variables in the theme file.<\/p>\t<\/li>\t Video Blocks<\/strong>\u00a0 - Highlight your Youtube videos or articles with videos on the homepage. \u00a0<\/p>\t<\/li>\t Support Channels<\/strong>\u00a0- Let your customer reach out via support channels they're comfortable with such as Whatsapp, Skype, Messenger, Telegram, or email. \u00a0<\/p>\t<\/li>\t Multi-language<\/strong>\u00a0- Built for global companies serving different languages. This theme supports multiple languages. Right-to-left language is also supported.<\/p>\t<\/li><\/ul> See details on the\u00a0Marketplace<\/u><\/a><\/strong>\u00a0or visit our\u00a0website<\/u><\/a><\/strong>\u00a0for more information.<\/p> Here are some examples of Quinoa themes<\/strong><\/p> \u00a0<\/p>","url":"\/portals-emails-other-channels-11404\/quinoa-theme-for-freshdesk-portal-25532?postid=66037#post66037","creationDate":"2022-08-29T15:33:28+0000","relativeCreationDate":"11 months ago"},"isTopicUnread":true,"privateId":18190,"id":25532,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11404,"isIdeation":false,"url":"\/portals-emails-other-channels-11404","title":"Portals, Emails & Other Channels","description":"Using Freshdesk"},"url":"\/portals-emails-other-channels-11404\/quinoa-theme-for-freshdesk-portal-25532","title":"Quinoa Theme for Freshdesk Portal","lastPost":{"id":79060,"author":{"id":35104,"url":"\/members\/taazathemes-35104","name":"taazathemes","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/eab06faa-e0b1-4848-95d2-0d3e9e342036.png","userTitle":"","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":" We just wanted to share a design mock-up built for a recent client. They wanted to have the ability to highlight key areas\/topics in the portal homepage then show the rest of the knowledge base.<\/p> If you have ideas for a custom theme\/layout, don\u2019t hestiate to reach out\u00a0\ud83d\ude00<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/portals-emails-other-channels-11404\/quinoa-theme-for-freshdesk-portal-25532?postid=79060#post79060","creationDate":"2023-06-18T12:16:15+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":79060,"author":{"id":35104,"url":"\/members\/taazathemes-35104","name":"taazathemes","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/eab06faa-e0b1-4848-95d2-0d3e9e342036.png","userTitle":"","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":" We just wanted to share a design mock-up built for a recent client. They wanted to have the ability to highlight key areas\/topics in the portal homepage then show the rest of the knowledge base.<\/p> If you have ideas for a custom theme\/layout, don\u2019t hestiate to reach out\u00a0\ud83d\ude00<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/portals-emails-other-channels-11404\/quinoa-theme-for-freshdesk-portal-25532?postid=79060#post79060","creationDate":"2023-06-18T12:16:15+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":4,"numberOfLikes":1,"relevantPost":{"id":66037,"author":{"id":35104,"url":"\/members\/taazathemes-35104","name":"taazathemes","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/eab06faa-e0b1-4848-95d2-0d3e9e342036.png","userTitle":"","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":" See our\u00a0demo portal<\/a>.<\/p> Introducing Quinoa theme for Freshdesk, it features a clean layout on the homepage highlighting key information as custom blocks that can be linked to any URLs, category blocks, video blocks and many more.\u00a0This theme is loaded with great and useful features. Please keep reading to learn the details :)<\/p> Theme Features<\/strong><\/p> Hero Section<\/strong>\u00a0- Showcase your Help Center with a hero image or video that represents your brand. Change the hero image height and opacity through the theme settings.<\/p>\t<\/li>\t Customizable\u00a0<\/strong>- You can brand the theme with minimal coding efforts. Most of the colors, fonts, icons, and images can be updated via variables in the theme file.<\/p>\t<\/li>\t Video Blocks<\/strong>\u00a0 - Highlight your Youtube videos or articles with videos on the homepage. \u00a0<\/p>\t<\/li>\t Support Channels<\/strong>\u00a0- Let your customer reach out via support channels they're comfortable with such as Whatsapp, Skype, Messenger, Telegram, or email. \u00a0<\/p>\t<\/li>\t Multi-language<\/strong>\u00a0- Built for global companies serving different languages. This theme supports multiple languages. Right-to-left language is also supported.<\/p>\t<\/li><\/ul> See details on the\u00a0Marketplace<\/u><\/a><\/strong>\u00a0or visit our\u00a0website<\/u><\/a><\/strong>\u00a0for more information.<\/p> Here are some examples of Quinoa themes<\/strong><\/p> \u00a0<\/p>","url":"\/portals-emails-other-channels-11404\/quinoa-theme-for-freshdesk-portal-25532?postid=66037#post66037","creationDate":"2022-08-29T15:33:28+0000","relativeCreationDate":"11 months ago"},"numberOfViews":408,"contentType":"discussion","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"79060"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"b50466e2e34cd6f3f94ff4b8413fb3773dfa5d28","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
\u00a0<\/p> We want to generate a Daily Summary Email of all Open Tickets, rather than email every argent\u00a0every time a ticket is created?\u00a0 I tried setting up a Time Based rule, but that\u2019s still a \u2018per ticket\u2019 email and not a summary of multiple tickets?<\/p> \u00a0<\/p> Hope this is an easy ask for someone in the community.<\/p> Forrest<\/p>","url":"\/portals-emails-other-channels-11404\/email-summary-of-all-open-tickets-31240?postid=78437#post78437","creationDate":"2023-05-31T13:58:13+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5837,"id":31240,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11404,"isIdeation":false,"url":"\/portals-emails-other-channels-11404","title":"Portals, Emails & Other Channels","description":"Using Freshdesk"},"url":"\/portals-emails-other-channels-11404\/email-summary-of-all-open-tickets-31240","title":"Email Summary of All Open Tickets","lastPost":{"id":79016,"author":{"id":35046,"url":"\/members\/crocus-benford-35046","name":"Crocus_Benford","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":4},"content":" Hi,\u00a0<\/p> \u00a0<\/p> I\u2019m not sure exactly what you are looking for but this sounds like something that could be done using Analytics, depending on what type of summary you are looking for.\u00a0<\/p> \u00a0<\/p> We have a daily scheduled report in Analytics\u00a0to show the number of unresolved tickets for each agent, open tickets per group, oldest open ticket age\u00a0etc.\u00a0<\/p>","url":"\/portals-emails-other-channels-11404\/email-summary-of-all-open-tickets-31240?postid=79016#post79016","creationDate":"2023-06-16T12:25:31+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":79016,"author":{"id":35046,"url":"\/members\/crocus-benford-35046","name":"Crocus_Benford","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":4},"content":" Hi,\u00a0<\/p> \u00a0<\/p> I\u2019m not sure exactly what you are looking for but this sounds like something that could be done using Analytics, depending on what type of summary you are looking for.\u00a0<\/p> \u00a0<\/p> We have a daily scheduled report in Analytics\u00a0to show the number of unresolved tickets for each agent, open tickets per group, oldest open ticket age\u00a0etc.\u00a0<\/p>","url":"\/portals-emails-other-channels-11404\/email-summary-of-all-open-tickets-31240?postid=79016#post79016","creationDate":"2023-06-16T12:25:31+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":1,"relevantPost":{"id":78437,"author":{"id":44201,"url":"\/members\/fhill-44201","name":"FHill","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" First time poster - I tried searching for this first, but no luck.<\/p> \u00a0<\/p> We want to generate a Daily Summary Email of all Open Tickets, rather than email every argent\u00a0every time a ticket is created?\u00a0 I tried setting up a Time Based rule, but that\u2019s still a \u2018per ticket\u2019 email and not a summary of multiple tickets?<\/p> \u00a0<\/p> Hope this is an easy ask for someone in the community.<\/p> Forrest<\/p>","url":"\/portals-emails-other-channels-11404\/email-summary-of-all-open-tickets-31240?postid=78437#post78437","creationDate":"2023-05-31T13:58:13+0000","relativeCreationDate":"2 months ago"},"numberOfViews":14,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"79016"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"b50466e2e34cd6f3f94ff4b8413fb3773dfa5d28","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
\u00a0<\/p> However, when I move to the preview screen few of the anchor links seem Black, just\u00a0 like a normal text. I force change the text color to Blue, but to no help. Is it just me who faces this problem?<\/p> \u00a0<\/p>","url":"\/portals-emails-other-channels-11404\/anchor-text-color-28129?postid=71844#post71844","creationDate":"2023-02-02T11:15:39+0000","relativeCreationDate":"6 months ago"},"isTopicUnread":true,"privateId":4296,"id":28129,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11404,"isIdeation":false,"url":"\/portals-emails-other-channels-11404","title":"Portals, Emails & Other Channels","description":"Using Freshdesk"},"url":"\/portals-emails-other-channels-11404\/anchor-text-color-28129","title":"Anchor text color","lastPost":{"id":78972,"author":{"id":44513,"url":"\/members\/gmrehmet-44513","name":"gmrehmet","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" \u00a0<\/p>\t ...<\/p>\t<\/div><\/content-quote> \u00a0<\/p> It seems that the colours that are set for links when you customise the portal are getting overridden in CSS.\u00a0 As a workaround, I have added the following custom CSS:<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/portals-emails-other-channels-11404\/anchor-text-color-28129?postid=78972#post78972","creationDate":"2023-06-15T12:47:53+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":78972,"author":{"id":44513,"url":"\/members\/gmrehmet-44513","name":"gmrehmet","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" \u00a0<\/p>\t ...<\/p>\t<\/div><\/content-quote> \u00a0<\/p> It seems that the colours that are set for links when you customise the portal are getting overridden in CSS.\u00a0 As a workaround, I have added the following custom CSS:<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/portals-emails-other-channels-11404\/anchor-text-color-28129?postid=78972#post78972","creationDate":"2023-06-15T12:47:53+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":0,"relevantPost":{"id":71844,"author":{"id":41399,"url":"\/members\/chmohanta-41399","name":"chmohanta","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Recently trying to create articles with the existing \u201cUser Guide\u201d template. I happen to struggle with the font color of anchor links. They look okay with the Editor as the anchor links are colored blue.<\/p> \u00a0<\/p> However, when I move to the preview screen few of the anchor links seem Black, just\u00a0 like a normal text. I force change the text color to Blue, but to no help. Is it just me who faces this problem?<\/p> \u00a0<\/p>","url":"\/portals-emails-other-channels-11404\/anchor-text-color-28129?postid=71844#post71844","creationDate":"2023-02-02T11:15:39+0000","relativeCreationDate":"6 months ago"},"numberOfViews":33,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"78972"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"b50466e2e34cd6f3f94ff4b8413fb3773dfa5d28","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
I would like to understand the process for escalating product defects\/issues.<\/p> I am trying to\u00a0integrate Freshsales and Freshdesk and face a lot of challenges\u00a0with the sync & integration capabilities. Its been more than a month since I reported the issue and the support team\u00a0haven't been able to provide a proper resolution\u00a0yet.<\/p> Can somebody let me know what is the escalation matrix ? Any contact information - email, phone numbers would be of help. Thanks for the support.<\/p>","url":"\/portals-emails-other-channels-11404\/escalation-matrix-31328?postid=78677#post78677","creationDate":"2023-06-07T05:34:40+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":5879,"id":31328,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11404,"isIdeation":false,"url":"\/portals-emails-other-channels-11404","title":"Portals, Emails & Other Channels","description":"Using Freshdesk"},"url":"\/portals-emails-other-channels-11404\/escalation-matrix-31328","title":"Escalation Matrix","lastPost":{"id":78862,"author":{"id":34679,"url":"\/members\/vinothkumar-manoharan-34679","name":"vinothkumar.manoharan","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/d53495d4-b334-4fc0-8970-77e0f3e24d4d.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":3},"content":" Hi Hope you had a view of the available articles\u00a0<\/p> For better understanding you can provide the list of challenges you\u2019re facing in the integration and also you can send an email to support@freshdesk.com<\/a>\u00a0or support@freshsales.com<\/a>\u00a0to track the updates.<\/p> \u00a0<\/p> Cheers<\/p>","url":"\/portals-emails-other-channels-11404\/escalation-matrix-31328?postid=78862#post78862","creationDate":"2023-06-13T07:39:32+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":78862,"author":{"id":34679,"url":"\/members\/vinothkumar-manoharan-34679","name":"vinothkumar.manoharan","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/d53495d4-b334-4fc0-8970-77e0f3e24d4d.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":3},"content":" Hi Hope you had a view of the available articles\u00a0<\/p> For better understanding you can provide the list of challenges you\u2019re facing in the integration and also you can send an email to support@freshdesk.com<\/a>\u00a0or support@freshsales.com<\/a>\u00a0to track the updates.<\/p> \u00a0<\/p> Cheers<\/p>","url":"\/portals-emails-other-channels-11404\/escalation-matrix-31328?postid=78862#post78862","creationDate":"2023-06-13T07:39:32+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":78677,"author":{"id":44442,"url":"\/members\/sujeeth-44442","name":"Sujeeth","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hi,<\/p> I would like to understand the process for escalating product defects\/issues.<\/p> I am trying to\u00a0integrate Freshsales and Freshdesk and face a lot of challenges\u00a0with the sync & integration capabilities. Its been more than a month since I reported the issue and the support team\u00a0haven't been able to provide a proper resolution\u00a0yet.<\/p> Can somebody let me know what is the escalation matrix ? Any contact information - email, phone numbers would be of help. Thanks for the support.<\/p>","url":"\/portals-emails-other-channels-11404\/escalation-matrix-31328?postid=78677#post78677","creationDate":"2023-06-07T05:34:40+0000","relativeCreationDate":"1 month ago"},"numberOfViews":12,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"78862"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"b50466e2e34cd6f3f94ff4b8413fb3773dfa5d28","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Hi all. Our organization downloaded the Freshdesk package in Salesforce, and we believe a custom object was created called Freshdesk Tickets. I have talked to 3 support folks at Freshdesk who are completely unaware of this. My goal is to sync ticket information from Freshdesk to the Salesforce custom object. Is this possible? If not, what is the purpose of the custom object?<\/p> Thanks<\/p>\n<\/div>","url":"\/portals-emails-other-channels-11404\/freshdesk-custom-object-in-salesforce-19207?postid=49089#post49089","creationDate":"2020-06-19T14:03:18+0000","relativeCreationDate":"3 years ago"},"isTopicUnread":true,"privateId":17046,"id":19207,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11404,"isIdeation":false,"url":"\/portals-emails-other-channels-11404","title":"Portals, Emails & Other Channels","description":"Using Freshdesk"},"url":"\/portals-emails-other-channels-11404\/freshdesk-custom-object-in-salesforce-19207","title":"Freshdesk Custom Object in Salesforce","lastPost":{"id":78799,"author":{"id":44544,"url":"\/members\/hdbcb-44544","name":"hdbcb","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/59b69699-a185-44c2-a094-b220bd09f88d.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" Yes, it is possible to sync ticket information from Freshdesk to the Salesforce custom object. The purpose of the custom object in this context is to store and manage the ticket information within the Salesforce ecosystem. By integrating Freshdesk with Salesforce, you can streamline your support processes and ensure data consistency across platforms. This integration can be a valuable investment for improving customer service and optimizing your budgeting enterprise<\/a> operations.<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/portals-emails-other-channels-11404\/freshdesk-custom-object-in-salesforce-19207?postid=78799#post78799","creationDate":"2023-06-10T13:33:30+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":78799,"author":{"id":44544,"url":"\/members\/hdbcb-44544","name":"hdbcb","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/59b69699-a185-44c2-a094-b220bd09f88d.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" Yes, it is possible to sync ticket information from Freshdesk to the Salesforce custom object. The purpose of the custom object in this context is to store and manage the ticket information within the Salesforce ecosystem. By integrating Freshdesk with Salesforce, you can streamline your support processes and ensure data consistency across platforms. This integration can be a valuable investment for improving customer service and optimizing your budgeting enterprise<\/a> operations.<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/portals-emails-other-channels-11404\/freshdesk-custom-object-in-salesforce-19207?postid=78799#post78799","creationDate":"2023-06-10T13:33:30+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":6,"numberOfLikes":0,"relevantPost":{"id":49089,"author":{"id":20592,"url":"\/members\/katie-byrne-20592","name":"katie.byrne","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hi all. Our organization downloaded the Freshdesk package in Salesforce, and we believe a custom object was created called Freshdesk Tickets. I have talked to 3 support folks at Freshdesk who are completely unaware of this. My goal is to sync ticket information from Freshdesk to the Salesforce custom object. Is this possible? If not, what is the purpose of the custom object?<\/p> Thanks<\/p>\n<\/div>","url":"\/portals-emails-other-channels-11404\/freshdesk-custom-object-in-salesforce-19207?postid=49089#post49089","creationDate":"2020-06-19T14:03:18+0000","relativeCreationDate":"3 years ago"},"numberOfViews":116,"contentType":"discussion","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"78799"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"b50466e2e34cd6f3f94ff4b8413fb3773dfa5d28","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
\u00a0 \u00a0 \u00a0I\u2019m having quite the trouble setting up Freshdesk and am doing so in an attempt to set up our company\u2019s first IT Helpdesk and general Kbase solution.\u00a0 I believe Freshdesk offers everything I need, but if I can\u2019t get this figured out soon I will have to find a different solution.\u00a0 I\u2019m\u00a0hoping this Topic post gets a fast response.<\/p> \u00a0 \u00a0 I have a custom domain for Freshworks SSO w\/ Okta.\u00a0 This works, without issue.\u00a0 I also have a custom domain portal for my contacts (employees) to use.\u00a0 When I create a Freshworks custom policy for SSO, so that my contacts can authenticate with Okta via the Custom Domain Freshdesk Portal, it asks me to select from a list of services - of which it refers to the original Freshdesk Support Desk domain name (not the custom Portal name - I suspect this is only referring to the account and not an issue).\u00a0 Thus the problems begin:<\/p> \u00a0<\/p> From Okta SSO: I click the new tile for Freshdesk, expecting to land on the Portal, and it takes me to a page at my Freshworks custom domain (https:\/\/customdomain\/sp\/SAML\/\/callback) with an error\u00a0 on that page that says:<\/p> \u00a0<\/p> From Freshdesk Portal: The portal does not have a login as customer option.\u00a0 Only Agent login.\u00a0<\/p> From the Freshdesk Admin Interface:<\/p> In Short - How do I add a second Okta Tile for my employees (contacts) to click so that they can reach our custom Freshdesk portal and search kbase or create tickets without having to register or set a separate username\/password?<\/strong><\/p>","url":"\/portals-emails-other-channels-11404\/freshdesk-sso-portal-30411?postid=76418#post76418","creationDate":"2023-04-11T15:47:27+0000","relativeCreationDate":"3 months ago"},"isTopicUnread":true,"privateId":5402,"id":30411,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11404,"isIdeation":false,"url":"\/portals-emails-other-channels-11404","title":"Portals, Emails & Other Channels","description":"Using Freshdesk"},"url":"\/portals-emails-other-channels-11404\/freshdesk-sso-portal-30411","title":"Freshdesk SSO & Portal","lastPost":{"id":78786,"author":{"id":44529,"url":"\/members\/nickeeboo-44529","name":"nickeeboo","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/d2ed8f28-3838-4fb9-9923-6f8bc981bd66.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" I\u2019m at this exact stage and having these exact error messages.<\/p> What was the resolution?<\/p>","url":"\/portals-emails-other-channels-11404\/freshdesk-sso-portal-30411?postid=78786#post78786","creationDate":"2023-06-09T18:57:29+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":78786,"author":{"id":44529,"url":"\/members\/nickeeboo-44529","name":"nickeeboo","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/d2ed8f28-3838-4fb9-9923-6f8bc981bd66.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" I\u2019m at this exact stage and having these exact error messages.<\/p> What was the resolution?<\/p>","url":"\/portals-emails-other-channels-11404\/freshdesk-sso-portal-30411?postid=78786#post78786","creationDate":"2023-06-09T18:57:29+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":4,"numberOfLikes":0,"relevantPost":{"id":76418,"author":{"id":42941,"url":"\/members\/naptown-nerdest-42941","name":"naptown.nerdest","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/5955111e-736c-4943-badc-3641fdd3cdba.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hello,<\/p> \u00a0 \u00a0 \u00a0I\u2019m having quite the trouble setting up Freshdesk and am doing so in an attempt to set up our company\u2019s first IT Helpdesk and general Kbase solution.\u00a0 I believe Freshdesk offers everything I need, but if I can\u2019t get this figured out soon I will have to find a different solution.\u00a0 I\u2019m\u00a0hoping this Topic post gets a fast response.<\/p> \u00a0 \u00a0 I have a custom domain for Freshworks SSO w\/ Okta.\u00a0 This works, without issue.\u00a0 I also have a custom domain portal for my contacts (employees) to use.\u00a0 When I create a Freshworks custom policy for SSO, so that my contacts can authenticate with Okta via the Custom Domain Freshdesk Portal, it asks me to select from a list of services - of which it refers to the original Freshdesk Support Desk domain name (not the custom Portal name - I suspect this is only referring to the account and not an issue).\u00a0 Thus the problems begin:<\/p> \u00a0<\/p> From Okta SSO: I click the new tile for Freshdesk, expecting to land on the Portal, and it takes me to a page at my Freshworks custom domain (https:\/\/customdomain\/sp\/SAML\/\/callback) with an error\u00a0 on that page that says:<\/p> \u00a0<\/p> From Freshdesk Portal: The portal does not have a login as customer option.\u00a0 Only Agent login.\u00a0<\/p> From the Freshdesk Admin Interface:<\/p> In Short - How do I add a second Okta Tile for my employees (contacts) to click so that they can reach our custom Freshdesk portal and search kbase or create tickets without having to register or set a separate username\/password?<\/strong><\/p>","url":"\/portals-emails-other-channels-11404\/freshdesk-sso-portal-30411?postid=76418#post76418","creationDate":"2023-04-11T15:47:27+0000","relativeCreationDate":"3 months ago"},"numberOfViews":98,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"78786"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"b50466e2e34cd6f3f94ff4b8413fb3773dfa5d28","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Is it possible to create <\/a>a ticket as a Agent, Hi Hi I want to host knowledge base for my users on my website using freshdesk. But i want this knowledge base to be accessible only if the user is logged in to my website. if he has not logged in then he should not be able to see the knowledge base. how do i implement this?<\/p>","url":"\/portals-emails-other-channels-11404\/freshdesk-integration-on-my-site-31333?postid=78687#post78687","creationDate":"2023-06-07T07:44:01+0000","relativeCreationDate":"1 month ago"},"numberOfViews":12,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"78738"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"b50466e2e34cd6f3f94ff4b8413fb3773dfa5d28","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
I\u2019m following this solved thread but still in search best solution.<\/p> I need to add a disclaimer below the solutions. A link would also be fine, but I would prefer to have the text directly on the same page<\/a>. Thanks in Advance<\/p> Regards: Zaina\u00a0<\/p>","url":"\/portals-emails-other-channels-11404\/what-is-the-best-to-use-same-footer-for-all-sections-or-pages-on-any-site-21382?postid=53953#post53953","creationDate":"2021-06-14T05:49:04+0000","relativeCreationDate":"2 years ago"},"isTopicUnread":true,"privateId":17704,"id":21382,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11404,"isIdeation":false,"url":"\/portals-emails-other-channels-11404","title":"Portals, Emails & Other Channels","description":"Using Freshdesk"},"url":"\/portals-emails-other-channels-11404\/what-is-the-best-to-use-same-footer-for-all-sections-or-pages-on-any-site-21382","title":"What is the best to use same footer for all sections or pages on any site?","lastPost":{"id":78735,"author":{"id":44488,"url":"\/members\/tiony1-44488","name":"Tiony1","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" The best approach to use the same footer for all sections or pages on a website like\u00a0styloinside<\/a>\u00a0depends on the specific needs and requirements of the site. Generally, using a consistent footer across all sections or pages can provide a unified user experience and enhance the overall website's aesthetics and navigation.<\/p> It ensures that important information, such as copyright notices, contact details, or links to important pages, remains easily accessible to users, regardless of the page they are on.<\/p> This approach simplifies the maintenance process as changes to the footer need to be made in one place, rather than multiple sections or pages.<\/p> However, there may be cases where different sections or pages require unique footers to accommodate specific content or functionalities.<\/p> In such instances, a flexible approach that balances consistency and customization may be more appropriate.<\/p> Ultimately, the decision should be based on the goals and design principles of the website, prioritizing user experience and ease of maintenance.<\/p>","url":"\/portals-emails-other-channels-11404\/what-is-the-best-to-use-same-footer-for-all-sections-or-pages-on-any-site-21382?postid=78735#post78735","creationDate":"2023-06-08T08:33:36+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":78735,"author":{"id":44488,"url":"\/members\/tiony1-44488","name":"Tiony1","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" The best approach to use the same footer for all sections or pages on a website like\u00a0styloinside<\/a>\u00a0depends on the specific needs and requirements of the site. Generally, using a consistent footer across all sections or pages can provide a unified user experience and enhance the overall website's aesthetics and navigation.<\/p> It ensures that important information, such as copyright notices, contact details, or links to important pages, remains easily accessible to users, regardless of the page they are on.<\/p> This approach simplifies the maintenance process as changes to the footer need to be made in one place, rather than multiple sections or pages.<\/p> However, there may be cases where different sections or pages require unique footers to accommodate specific content or functionalities.<\/p> In such instances, a flexible approach that balances consistency and customization may be more appropriate.<\/p> Ultimately, the decision should be based on the goals and design principles of the website, prioritizing user experience and ease of maintenance.<\/p>","url":"\/portals-emails-other-channels-11404\/what-is-the-best-to-use-same-footer-for-all-sections-or-pages-on-any-site-21382?postid=78735#post78735","creationDate":"2023-06-08T08:33:36+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":0,"relevantPost":{"id":53953,"author":{"id":31421,"url":"\/members\/zainalee-31421","name":"zainalee","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9b59150a-768b-4a6f-9256-f4a34c0d0587.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hello Everyone,\u00a0<\/p> I\u2019m following this solved thread but still in search best solution.<\/p> \u00a0<\/p> My workaround right now is that I have to make a call to retrieve a list of all contacts, retrieve a list of all agents, and then retrieve the conversation, and manually map the user_id to a name and email.\u00a0 This is very inefficient.<\/p> \u00a0<\/p> Is there any way to get extended information about the creator of a reply in the conversation listing?<\/p>","url":"\/portals-emails-other-channels-11404\/reply-creator-information-in-conversation-listing-31250?postid=78469#post78469","creationDate":"2023-06-01T07:11:22+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5844,"id":31250,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11404,"isIdeation":false,"url":"\/portals-emails-other-channels-11404","title":"Portals, Emails & Other Channels","description":"Using Freshdesk"},"url":"\/portals-emails-other-channels-11404\/reply-creator-information-in-conversation-listing-31250","title":"Reply creator information in conversation listing","lastPost":{"id":78680,"author":{"id":36688,"url":"\/members\/evenalick-36688","name":"Evenalick","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/a0fde730-8b8f-40e9-be7b-d120cfc64481.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" I dont understand.\u00a0 How do I include those details in the conversation listing in the API?\u00a0\u00a0<\/p>\t Refer to\u00a0https:\/\/developers.freshdesk.com\/api\/#list_all_ticket_<\/a>limo<\/a><\/p>\t That shows the returned properties for an API call of\u00a0\/api\/v2\/tickets\/[id]\/conversations.\u00a0 No where in there is a User Avatar, User Name, or any of the other items you mention.\u00a0\u00a0<\/p>\t As far as I know, FreshWorks is in control of what properties are and are not included in an API response.<\/p>\t I am strictly using the REST API interface.\u00a0 I am not using any FreshWorks supplied UI.<\/p>\t<\/div><\/content-quote> When retrieving the conversation listing using the FreshDesk API, it is common to encounter a situation where you only receive the Instead of making separate calls to retrieve a list of all contacts and agents, you can utilize the FreshDesk API endpoint Here's the approach you can follow to get the extended information about the creator of a reply in the conversation listing:<\/p> Retrieve the conversation listing using the For each reply in the conversation listing, extract the The response from the By incorporating this approach, you can eliminate the need for retrieving a list of all contacts and agents separately, saving both time and API calls. You can directly fetch the required information for each reply by making use of the I dont understand.\u00a0 How do I include those details in the conversation listing in the API?\u00a0\u00a0<\/p>\t Refer to\u00a0https:\/\/developers.freshdesk.com\/api\/#list_all_ticket_<\/a>limo<\/a><\/p>\t That shows the returned properties for an API call of\u00a0\/api\/v2\/tickets\/[id]\/conversations.\u00a0 No where in there is a User Avatar, User Name, or any of the other items you mention.\u00a0\u00a0<\/p>\t As far as I know, FreshWorks is in control of what properties are and are not included in an API response.<\/p>\t I am strictly using the REST API interface.\u00a0 I am not using any FreshWorks supplied UI.<\/p>\t<\/div><\/content-quote> When retrieving the conversation listing using the FreshDesk API, it is common to encounter a situation where you only receive the Instead of making separate calls to retrieve a list of all contacts and agents, you can utilize the FreshDesk API endpoint Here's the approach you can follow to get the extended information about the creator of a reply in the conversation listing:<\/p> Retrieve the conversation listing using the For each reply in the conversation listing, extract the The response from the By incorporating this approach, you can eliminate the need for retrieving a list of all contacts and agents separately, saving both time and API calls. You can directly fetch the required information for each reply by making use of the I am using the FreshDesk API to feed my customers ticket information.\u00a0 When I create a reply for a customer, I set the user_id of the reply to that of my customer, which I had previously created a contact for. Now I want to display the ticket and all the replies to that ticket.\u00a0 I request a conversation from a ticket using \/tickets\/[id]\/conversations it responds with an array of replies, as expected.\u00a0 In each reply in that array I get user_id of the contact that created that reply, however I dont get any extended information like name and email.\u00a0 I want to be able to display the name and email of the person who created that reply in my list of replies to the ticket.<\/p> \u00a0<\/p> My workaround right now is that I have to make a call to retrieve a list of all contacts, retrieve a list of all agents, and then retrieve the conversation, and manually map the user_id to a name and email.\u00a0 This is very inefficient.<\/p> \u00a0<\/p> Is there any way to get extended information about the creator of a reply in the conversation listing?<\/p>","url":"\/portals-emails-other-channels-11404\/reply-creator-information-in-conversation-listing-31250?postid=78469#post78469","creationDate":"2023-06-01T07:11:22+0000","relativeCreationDate":"2 months ago"},"numberOfViews":7,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"78680"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"b50466e2e34cd6f3f94ff4b8413fb3773dfa5d28","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
\u00a0<\/p> \u00a0<\/p> \u00a0<\/p> When i want to forward a ticket to an other person, i click on the button \u201cForward\u201d.<\/p> But nothing is sent.<\/p> The parameters are good for IMAP in and out, we receive notifications ans when we click on Reply, all is good.<\/p> This option does not work :<\/p> And this option :\u00a0<\/p> \u00a0<\/p>","url":"\/portals-emails-other-channels-11404\/unable-to-forward-a-ticket-31302?postid=78618#post78618","creationDate":"2023-06-05T14:50:10+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":5866,"id":31302,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11404,"isIdeation":false,"url":"\/portals-emails-other-channels-11404","title":"Portals, Emails & Other Channels","description":"Using Freshdesk"},"url":"\/portals-emails-other-channels-11404\/unable-to-forward-a-ticket-31302","title":"Unable to forward a ticket","lastPost":{"id":78661,"author":{"id":44355,"url":"\/members\/mandana-44355","name":"Mandana","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/1c12e48d-0392-441e-a3db-e8704bae9c2b.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hi,\u00a0<\/p> \u00a0<\/p> Thank you for your reply !<\/p> \u00a0<\/p> I check logs on my email server, and i don\u2019t have any log when i do a transfer of the ticket<\/p> I have a log when i reply to the ticket<\/p> I do my test with an email who had the same domain.<\/p> No problem for the number of the interaction in the ticket, thank you.<\/p> \u00a0<\/p> What more can i do ?\u00a0<\/p>","url":"\/portals-emails-other-channels-11404\/unable-to-forward-a-ticket-31302?postid=78661#post78661","creationDate":"2023-06-06T14:26:24+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":78661,"author":{"id":44355,"url":"\/members\/mandana-44355","name":"Mandana","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/1c12e48d-0392-441e-a3db-e8704bae9c2b.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hi,\u00a0<\/p> \u00a0<\/p> Thank you for your reply !<\/p> \u00a0<\/p> I check logs on my email server, and i don\u2019t have any log when i do a transfer of the ticket<\/p> I have a log when i reply to the ticket<\/p> I do my test with an email who had the same domain.<\/p> No problem for the number of the interaction in the ticket, thank you.<\/p> \u00a0<\/p> What more can i do ?\u00a0<\/p>","url":"\/portals-emails-other-channels-11404\/unable-to-forward-a-ticket-31302?postid=78661#post78661","creationDate":"2023-06-06T14:26:24+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":0,"relevantPost":{"id":78618,"author":{"id":44355,"url":"\/members\/mandana-44355","name":"Mandana","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/1c12e48d-0392-441e-a3db-e8704bae9c2b.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hello,<\/p> \u00a0<\/p> \u00a0<\/p> \u00a0<\/p> When i want to forward a ticket to an other person, i click on the button \u201cForward\u201d.<\/p> But nothing is sent.<\/p> The parameters are good for IMAP in and out, we receive notifications ans when we click on Reply, all is good.<\/p> This option does not work :<\/p> And this option :\u00a0<\/p> \u00a0<\/p>","url":"\/portals-emails-other-channels-11404\/unable-to-forward-a-ticket-31302?postid=78618#post78618","creationDate":"2023-06-05T14:50:10+0000","relativeCreationDate":"1 month ago"},"numberOfViews":7,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"78661"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"b50466e2e34cd6f3f94ff4b8413fb3773dfa5d28","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.![\"\ud83d\udccc\"](\"https:\/\/cdn.jsdelivr.net\/emojione\/assets\/png\/1f4cc.png?v=2.2.7\"\/ "\\":pushpin:\\"")
Generative AI\u2019s impact on customer service and support<\/p> Quick demo on leveraging AI for enhanced customer service functions<\/p> Q&A session<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section> Understand how Generative AI is transforming customer service<\/p> Discover how AI enhances self-service and delivers quick resolutions, freeing up agent time<\/p> Explore Freshworks' newly launched Freddy AI, powered by Generative AI, for automating repetitive tasks and maximising productivity<\/p>\u00a0 Learn how Freddy AI enables proactive issue identification and timely decision-making for business\u00a0growth<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>![\"\ud83d\udc49\ud83c\udffd\"](\"https:\/\/cdn.jsdelivr.net\/emojione\/assets\/png\/1f449-1f3fd.png?v=2.2.7\"\/ "\\":point_right_tone3:\\"")
\u00a0RSVP NOW !!<\/strong><\/a><\/p>","author":{"id":43548,"url":"\/members\/kamakshi-v-43548","name":"Kamakshi V","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/e865e8ef-3f5e-4151-899f-7677e48d6699.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":3},"type":"Webinar","url":"https:\/\/community.freshworks.com\/events\/unleash-ai-cx-gets-more-personalized-predictive-and-optimized-227","image":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/125f6bf9-d0ed-43bb-be49-e160f57f0c14_thumb.jpg","location":"","startsAt":1691510400,"endsAt":1691514000,"contentType":"event","attendees":[],"attendeeCount":0,"isLoggedInUserAttendee":false,"createdAt":"1690397491"},"config":{"selectedTopic":{"id":227,"title":"Unleash AI: CX gets more Personalized, Predictive, and Optimized","content":" Generative AI\u2019s impact on customer service and support<\/p> Quick demo on leveraging AI for enhanced customer service functions<\/p> Q&A session<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section> Understand how Generative AI is transforming customer service<\/p> Discover how AI enhances self-service and delivers quick resolutions, freeing up agent time<\/p> Explore Freshworks' newly launched Freddy AI, powered by Generative AI, for automating repetitive tasks and maximising productivity<\/p>\u00a0 Learn how Freddy AI enables proactive issue identification and timely decision-making for business\u00a0growth<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>Portals, Emails & Other Channels
269 Topics
![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/99b893db-110a-4b43-ac84-b524c609a0a1.png\")
<\/figure>![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a4508d9f-0f41-4a39-9015-4868b14a5d4e.png\")
<\/figure><\/figure><\/figure><\/figure><\/figure><link rel=\"canonical\" href=\"{{ meta.canonical }}\"><\/code><\/pre><link rel=\"canonical\" href=\"{{ meta.canonical }}\"><\/code><\/pre><title>{{ meta.title }}<\/title>
{{ meta | default_meta }}<\/code><\/pre><!-- Replace \"Your Site\" with your actual site name -->
<!-- Replace \"Your Company\" with your actual company name -->
<title>{{ meta.title }}<\/title>
<meta name=\"description\" content=\"{{ meta.description }}\">
<meta charset=\"utf-8\">
<meta name=\"author\" content=\"Your Company Name\">
<meta http-equiv=\"X-UA-Compatible\" content=\"IE=edge\">
<meta property=\"og:title\" content=\"{{ meta.title }}\">
<meta property=\"og:description\" content=\"{{ meta.description }}\">
<meta property=\"og:url\" content=\"{{ meta.canonical }}\">
<meta property=\"og:site_name\" content=\"Your Site Name\">
<meta property=\"og:type\" content=\"article\">
<meta property=\"og:image\" content=\"{{ meta.image_url }}\">
<meta property=\"og:image:alt\" content=\"Your Company Logo\">
<meta name=\"twitter:title\" content=\"{{ meta.title }}\">
<meta name=\"twitter:description\" content=\"{{ meta.description }}\">
<meta name=\"twitter:url\" content=\"{{ meta.canonical }}\">
<meta name=\"twitter:site\" content=\"@your_twitter_handle\">
<meta name=\"twitter:image\" content=\"{{ meta.image_url }}\">
<meta name=\"twitter:image:alt\" content=\"Your Company Logo\">
<meta name=\"twitter:card\" content=\"summary\">
<link rel=\"canonical\" href=\"{{ meta.canonical }}\"><\/code><\/pre>
2.Use a functioning voice and make it noteworthy.
3. Add a request for action.
4. Make use of your focus phrase.
5. Provide specifications as necessary.
6.Make sure it matches the substance of the page.
7.Make it remarkable<\/p>","url":"\/portals-emails-other-channels-11404\/customising-page-header-for-advanced-seo-26191?postid=80483#post80483","creationDate":"2023-07-19T14:23:44+0000","relativeCreationDate":"16 days ago"},"lastReply":{"id":80483,"author":{"id":40360,"url":"\/members\/stellarhomes-40360","name":"stellarhomes","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/173608bc-b5ce-4fb5-a3bf-d761356193e3.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"
2.Use a functioning voice and make it noteworthy.
3. Add a request for action.
4. Make use of your focus phrase.
5. Provide specifications as necessary.
6.Make sure it matches the substance of the page.
7.Make it remarkable<\/p>","url":"\/portals-emails-other-channels-11404\/customising-page-header-for-advanced-seo-26191?postid=80483#post80483","creationDate":"2023-07-19T14:23:44+0000","relativeCreationDate":"16 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":4,"numberOfLikes":1,"relevantPost":{"id":67600,"author":{"id":13736,"url":"\/members\/james-bourne-13736","name":"james.bourne","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"<title>{{ meta.title }}<\/title>
{{ meta | default_meta }}<\/code><\/pre><!-- Replace \"Your Site\" with your actual site name -->
<!-- Replace \"Your Company\" with your actual company name -->
<title>{{ meta.title }}<\/title>
<meta name=\"description\" content=\"{{ meta.description }}\">
<meta charset=\"utf-8\">
<meta name=\"author\" content=\"Your Company Name\">
<meta http-equiv=\"X-UA-Compatible\" content=\"IE=edge\">
<meta property=\"og:title\" content=\"{{ meta.title }}\">
<meta property=\"og:description\" content=\"{{ meta.description }}\">
<meta property=\"og:url\" content=\"{{ meta.canonical }}\">
<meta property=\"og:site_name\" content=\"Your Site Name\">
<meta property=\"og:type\" content=\"article\">
<meta property=\"og:image\" content=\"{{ meta.image_url }}\">
<meta property=\"og:image:alt\" content=\"Your Company Logo\">
<meta name=\"twitter:title\" content=\"{{ meta.title }}\">
<meta name=\"twitter:description\" content=\"{{ meta.description }}\">
<meta name=\"twitter:url\" content=\"{{ meta.canonical }}\">
<meta name=\"twitter:site\" content=\"@your_twitter_handle\">
<meta name=\"twitter:image\" content=\"{{ meta.image_url }}\">
<meta name=\"twitter:image:alt\" content=\"Your Company Logo\">
<meta name=\"twitter:card\" content=\"summary\">
<link rel=\"canonical\" href=\"{{ meta.canonical }}\"><\/code><\/pre>![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/78f4f794-a3a4-4e2f-b81e-377a9478a1a1.png\")
<\/figure>
jQuery(document).ready(function(){
jQuery('.customer-login-link span').text(\"Do you have a WUSTL Key\")
});
<\/script><\/p><\/figure>
jQuery(document).ready(function(){
jQuery('.customer-login-link span').text(\"Do you have a WUSTL Key\")
});
<\/script><\/p>
We usually have several tickets from the same contact and overviewing them or sorting through them would be easier if we could sort tickets based on contact info.<\/p>
Greetings!<\/p>","url":"\/portals-emails-other-channels-11404\/sorting-tickets-based-on-contacts-30500?postid=76678#post76678","creationDate":"2023-04-17T18:16:37+0000","relativeCreationDate":"3 months ago"},"isTopicUnread":true,"privateId":5438,"id":30500,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11404,"isIdeation":false,"url":"\/portals-emails-other-channels-11404","title":"Portals, Emails & Other Channels","description":"Using Freshdesk"},"url":"\/portals-emails-other-channels-11404\/sorting-tickets-based-on-contacts-30500","title":"Sorting tickets based on contacts","lastPost":{"id":80097,"author":{"id":42588,"url":"\/members\/jerry76-42588","name":"jerry76","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/de2dcfc8-47e9-4732-925e-899ee1a30362.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/677bbb3d-4862-422f-be2f-771114f98a95.png\")
M365 as our inbound and outbound email\u00a0
When a user sends an email to support@node-red.tech the ticket is received correctly in FreshDesk but when a replay email is sent from FreshDesk we are getting the below error
\u00a0<\/p>
Your message wasn't delivered because the recipient's email provider rejected it.<\/p>
\u00a0<\/p>
Remote Server returned '550 5.7.708 Service unavailable. Access denied, traffic not accepted from this IP. For more information please go to\u00a0http:\/\/go.microsoft.com\/fwlink\/?LinkId=526653<\/a>\u00a0AS(8561) [ME3P282MB1553.AUSP282.PROD.OUTLOOK.COM]'<\/p>Received: from SYZP282MB3210.AUSP282.PROD.OUTLOOK.COM<\/pre>
([fe80::2436:3e8c:9770:b458]) by SYZP282MB3210.AUSP282.PROD.OUTLOOK.COM<\/pre>
([fe80::2436:3e8c:9770:b458%5]) with mapi id 15.20.5102.019; Fri, 25 Mar 2022<\/pre>
05:10:39 +0000<\/pre>
MIME-Version: 1.0<\/pre>
Content-Type: text\/plain<\/pre>
Date: Fri, 25 Mar 2022 05:10:39 +0000<\/pre>
Message-ID:<\/pre>
\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <623d4ece61ec9_1942b115bee9b4c2336417@sidekiq-frequent-fd-podapsoutheast2-main-blue-5d775d546b-q7tkn.mail<\/a>><\/pre>
Subject: Node-Red Limited user activation<\/pre>","url":"\/portals-emails-other-channels-11404\/error-when-using-microsoft-365-and-sending-response-emails-from-freshdesk-23829?postid=61514#post61514","creationDate":"2022-03-25T05:28:25+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":2307,"id":23829,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11404,"isIdeation":false,"url":"\/portals-emails-other-channels-11404","title":"Portals, Emails & Other Channels","description":"Using Freshdesk"},"url":"\/portals-emails-other-channels-11404\/error-when-using-microsoft-365-and-sending-response-emails-from-freshdesk-23829","title":"Error when using microsoft 365 and sending response emails from FreshDesk","lastPost":{"id":79965,"author":{"id":45495,"url":"\/members\/alexhales12-45495","name":"alexhales12","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/3795ea1f-73f0-45c9-962e-c5d7c4513bdd.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"
\tM365 as our inbound and outbound email\u00a0<\/u>
\tWhen a user sends an email to support@node-red.tech the ticket is received correctly in FreshDesk but when a replay email is sent from FreshDesk we are getting the below error
\t\u00a0<\/p>\t
\tYour message wasn't delivered because the recipient's email provider rejected it.<\/p>\t
\t\u00a0<\/p>\t
\tRemote Server returned '550 5.7.708 Service unavailable. Access denied, traffic not accepted from this IP. For more information please go to\u00a0http:\/\/go.microsoft.com\/fwlink\/?LinkId=526653<\/a>\u00a0AS(8561) [ME3P282MB1553.AUSP282.PROD.OUTLOOK.COM]'<\/p>\tReceived: from SYZP282MB3210.AUSP282.PROD.OUTLOOK.COM<\/pre>\t
([fe80::2436:3e8c:9770:b458]) by SYZP282MB3210.AUSP282.PROD.OUTLOOK.COM<\/pre>\t
([fe80::2436:3e8c:9770:b458%5]) with mapi id 15.20.5102.019; Fri, 25 Mar 2022<\/pre>\t
05:10:39 +0000<\/pre>\t
MIME-Version: 1.0<\/pre>\t
Content-Type: text\/plain<\/pre>\t
Date: Fri, 25 Mar 2022 05:10:39 +0000<\/pre>\t
Message-ID:<\/pre>\t
\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <623d4ece61ec9_1942b115bee9b4c2336417@sidekiq-frequent-fd-podapsoutheast2-main-blue-5d775d546b-q7tkn.mail<\/a>><\/pre>\t
Subject: Node-Red Limited user activation<\/pre>\t<\/div><\/content-quote>
\tM365 as our inbound and outbound email\u00a0<\/u>
\tWhen a user sends an email to support@node-red.tech the ticket is received correctly in FreshDesk but when a replay email is sent from FreshDesk we are getting the below error
\t\u00a0<\/p>\t
\tYour message wasn't delivered because the recipient's email provider rejected it.<\/p>\t
\t\u00a0<\/p>\t
\tRemote Server returned '550 5.7.708 Service unavailable. Access denied, traffic not accepted from this IP. For more information please go to\u00a0http:\/\/go.microsoft.com\/fwlink\/?LinkId=526653<\/a>\u00a0AS(8561) [ME3P282MB1553.AUSP282.PROD.OUTLOOK.COM]'<\/p>\tReceived: from SYZP282MB3210.AUSP282.PROD.OUTLOOK.COM<\/pre>\t
([fe80::2436:3e8c:9770:b458]) by SYZP282MB3210.AUSP282.PROD.OUTLOOK.COM<\/pre>\t
([fe80::2436:3e8c:9770:b458%5]) with mapi id 15.20.5102.019; Fri, 25 Mar 2022<\/pre>\t
05:10:39 +0000<\/pre>\t
MIME-Version: 1.0<\/pre>\t
Content-Type: text\/plain<\/pre>\t
Date: Fri, 25 Mar 2022 05:10:39 +0000<\/pre>\t
Message-ID:<\/pre>\t
\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <623d4ece61ec9_1942b115bee9b4c2336417@sidekiq-frequent-fd-podapsoutheast2-main-blue-5d775d546b-q7tkn.mail<\/a>><\/pre>\t
Subject: Node-Red Limited user activation<\/pre>\t<\/div><\/content-quote>
M365 as our inbound and outbound email\u00a0
When a user sends an email to support@node-red.tech the ticket is received correctly in FreshDesk but when a replay email is sent from FreshDesk we are getting the below error
\u00a0<\/p>
Your message wasn't delivered because the recipient's email provider rejected it.<\/p>
\u00a0<\/p>
Remote Server returned '550 5.7.708 Service unavailable. Access denied, traffic not accepted from this IP. For more information please go to\u00a0http:\/\/go.microsoft.com\/fwlink\/?LinkId=526653<\/a>\u00a0AS(8561) [ME3P282MB1553.AUSP282.PROD.OUTLOOK.COM]'<\/p>Received: from SYZP282MB3210.AUSP282.PROD.OUTLOOK.COM<\/pre>
([fe80::2436:3e8c:9770:b458]) by SYZP282MB3210.AUSP282.PROD.OUTLOOK.COM<\/pre>
([fe80::2436:3e8c:9770:b458%5]) with mapi id 15.20.5102.019; Fri, 25 Mar 2022<\/pre>
05:10:39 +0000<\/pre>
MIME-Version: 1.0<\/pre>
Content-Type: text\/plain<\/pre>
Date: Fri, 25 Mar 2022 05:10:39 +0000<\/pre>
Message-ID:<\/pre>
\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <623d4ece61ec9_1942b115bee9b4c2336417@sidekiq-frequent-fd-podapsoutheast2-main-blue-5d775d546b-q7tkn.mail<\/a>><\/pre>
Subject: Node-Red Limited user activation<\/pre>","url":"\/portals-emails-other-channels-11404\/error-when-using-microsoft-365-and-sending-response-emails-from-freshdesk-23829?postid=61514#post61514","creationDate":"2022-03-25T05:28:25+0000","relativeCreationDate":"1 year ago"},"numberOfViews":1159,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"79965"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"b50466e2e34cd6f3f94ff4b8413fb3773dfa5d28","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f9f02979-2fbc-4ca2-a1f1-e055069e5181.png\")
<\/figure>![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/5919109e-98ac-41c8-9e32-68cd16f8b6ad.png\")
<\/figure>
\t\u00a0<\/p>\t![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/7920d74c-9fe0-4853-9d68-80686a5e91a2.png\")
<\/figure>
\t\u00a0<\/p>\t![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/23c27e34-ee3f-422a-af5f-0401b0263767.png\")
<\/figure>![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/9372048c-42e2-4fe8-a48e-9ecf04c555ee.png\")
<\/figure>![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/bad1a7d9-3bef-4341-b463-ba1ec6cd68eb.png\")
<\/figure>![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/37481b4e-4d9f-4fb2-80ba-ba3ea2ef55f2.png\")
<\/figure>![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/5660f809-3129-4c7f-b88d-143d4557cbbc.png\")
<\/figure>![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/59d03247-d562-44e4-b32c-87795ad13904.png\")
<\/figure>![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/934a27e8-0f44-480d-b3bd-254e6822ef8b.png\")
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\t\u00a0<\/p>\t<\/figure>
\t\u00a0<\/p>\t<\/figure><\/figure><\/figure><\/figure><\/figure><\/figure>![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/2e352813-d2c5-4de9-b679-c2d47480221e.png\")
![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/6cdcad19-8888-4e95-87e0-c4e7666ca323.png\")
\tIf an anchor link is only showing the link when hovered over, it might be due to the CSS styles applied to the link.<\/p>\t
\tAs a workaround, the hover effect can be adjusted or removed using CSS.. Here is an example:<\/p>\t.fw-wrapper-shadow .fw-content--single-article a {
color: var(--fw-linkColor)
}
.fw-wrapper-shadow .fw-content--single-article a:not(.fw-attachment-item):hover {
color: var(--fw-linkColorHover)
}
.fw-wrapper-shadow .fw-content--single-article a:hover {
color: var(--fw-linkColorHover)
}<\/code><\/pre>
\tIf an anchor link is only showing the link when hovered over, it might be due to the CSS styles applied to the link.<\/p>\t
\tAs a workaround, the hover effect can be adjusted or removed using CSS.. Here is an example:<\/p>\t.fw-wrapper-shadow .fw-content--single-article a {
color: var(--fw-linkColor)
}
.fw-wrapper-shadow .fw-content--single-article a:not(.fw-attachment-item):hover {
color: var(--fw-linkColorHover)
}
.fw-wrapper-shadow .fw-content--single-article a:hover {
color: var(--fw-linkColorHover)
}<\/code><\/pre>
<\/p>
<\/p>![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/459d3525-eb77-4a0f-ab75-30486b9be1bf.png\")
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Onbehalf of the Customer,
But having to wait for a response from the Customer?
When i make a ticket for the customer now, The Agent has to react in a certain amount of time.
But i want the\u00a0reaction time to be on the Customer side. Not the Agent side.
(to prevent SLA issues)<\/p>","url":"\/portals-emails-other-channels-11404\/ticket-creation-30494?postid=76655#post76655","creationDate":"2023-04-17T09:54:57+0000","relativeCreationDate":"3 months ago"},"isTopicUnread":true,"privateId":5432,"id":30494,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11404,"isIdeation":false,"url":"\/portals-emails-other-channels-11404","title":"Portals, Emails & Other Channels","description":"Using Freshdesk"},"url":"\/portals-emails-other-channels-11404\/ticket-creation-30494","title":"Ticket creation","lastPost":{"id":78767,"author":{"id":42787,"url":"\/members\/kamalhassan-42787","name":"kamalhassan","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/5d1a4869-17f1-4841-a90c-f53559f1db54.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"
\u00a0<\/p>","url":"\/portals-emails-other-channels-11404\/ticket-creation-30494?postid=78767#post78767","creationDate":"2023-06-09T10:40:00+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":78767,"author":{"id":42787,"url":"\/members\/kamalhassan-42787","name":"kamalhassan","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/5d1a4869-17f1-4841-a90c-f53559f1db54.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"
Please note that the request is\u00a0not<\/em>\u00a0about\u00a0removing<\/em>\u00a0the footer (with the credits to Freshdesk). I just need to add additional text.<\/p>user_id<\/code> of the contact that created each reply, without the extended information such as name and email. This can be inconvenient, as it requires additional API calls and manual mapping to display the desired information. However, there is a more efficient way to obtain the extended information about the creator of a reply in the conversation listing.<\/p>\/contacts\/[id]<\/code> to fetch the details of a specific contact. This endpoint allows you to retrieve the extended information, including name and email, for a given contact using their user_id<\/code>.<\/p>\/tickets\/[id]\/conversations<\/code> endpoint as you currently do. This will give you the user_id<\/code> of the contact who created each reply.<\/p>\t<\/li>\tuser_id<\/code> and make a request to the \/contacts\/[id]<\/code> endpoint, replacing [id]<\/code> with the actual user_id<\/code> of the contact.<\/p>\t<\/li>\t\/contacts\/[id]<\/code> endpoint will contain the extended information about the contact, including their name and email.<\/p>\t<\/li><\/ol>\/contacts\/[id]<\/code> endpoint.<\/p>","url":"\/portals-emails-other-channels-11404\/reply-creator-information-in-conversation-listing-31250?postid=78680#post78680","creationDate":"2023-06-07T05:54:07+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":78680,"author":{"id":36688,"url":"\/members\/evenalick-36688","name":"Evenalick","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/a0fde730-8b8f-40e9-be7b-d120cfc64481.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"user_id<\/code> of the contact that created each reply, without the extended information such as name and email. This can be inconvenient, as it requires additional API calls and manual mapping to display the desired information. However, there is a more efficient way to obtain the extended information about the creator of a reply in the conversation listing.<\/p>\/contacts\/[id]<\/code> to fetch the details of a specific contact. This endpoint allows you to retrieve the extended information, including name and email, for a given contact using their user_id<\/code>.<\/p>\/tickets\/[id]\/conversations<\/code> endpoint as you currently do. This will give you the user_id<\/code> of the contact who created each reply.<\/p>\t<\/li>\tuser_id<\/code> and make a request to the \/contacts\/[id]<\/code> endpoint, replacing [id]<\/code> with the actual user_id<\/code> of the contact.<\/p>\t<\/li>\t\/contacts\/[id]<\/code> endpoint will contain the extended information about the contact, including their name and email.<\/p>\t<\/li><\/ol>\/contacts\/[id]<\/code> endpoint.<\/p>","url":"\/portals-emails-other-channels-11404\/reply-creator-information-in-conversation-listing-31250?postid=78680#post78680","creationDate":"2023-06-07T05:54:07+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":78469,"author":{"id":44226,"url":"\/members\/dsherwin-44226","name":"dsherwin","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/7efe8a8f-22ed-426a-894d-d6b25f3be5bc.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/15f0ffcb-08b8-4c37-ac81-fcd7f772032c.png\")
<\/figure>![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/e13f304a-6e39-481c-a3f6-9fabcd2379da.png\")
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Functional","cookiepolicy.modal.level2":"Normal
Functional + analytics","cookiepolicy.modal.level3":"Complete
Functional + analytics + social media + embedded videos"}}}">
