\u00a0<\/p>
Attention please!!\u00a0<\/span><\/span><\/strong><\/h3>\u00a0<\/p>
The time has finally arrived for us to take Freshworks Community 2.0 - LIVE <\/strong><\/em><\/span>!! Please note that the migration process will begin from Thursday, 20th July, 2023<\/strong>\u00a0and will run over the next few days.<\/span><\/p>While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories<\/u>. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our entire database. We will be moving over 10,000 articles and the migration will happen in phases, please bear with us as this may take a few weeks to complete.\u00a0<\/span><\/p>In the interim, we look forward to your feedback, suggestions, any pages that could be broken, please do alert us on this thread so we\u00a0can keep an eye out and amend immediately. We hope these changes bring in more structure, better spaces for discussion and elevate the experience for our members.<\/span><\/p>Next week, please keep a look out for the details of the new structure, how you can navigate it and start posting in the new specific topic areas.\u00a0<\/span><\/p>In case you missed the tea on Freshworks Community 2.0 is, please see the article below :<\/span><\/strong><\/p><\/oembed><\/p>\u00a0<\/p>
Lastly before I sign off, a few additional points:<\/span><\/p>\ud83d\udcdd\u00a0Your feedback is crucial to making this next phase a success. Please fill in this form<\/a><\/strong> so we can hear from you. This will be directly reviewed by our Senior Director of Customer Engagement @Colin Crowley<\/user-mention><\/span>\u00a0and I.\u00a0<\/span><\/p>\ud83c\udf08\u00a0We will also be introducing a fun AMA with me - Ask Aly Anything<\/strong> :)! Over the next quarter, I would like to hear directly from you on any concerns,\u00a0 questions on the next phase of growth and mainly just to get to know you better and hear from you! Stay tuned for those details.<\/span><\/p>\ud83d\udccc\u00a0\u200bPlease note that as we move to the new categories, the topics you used to \u2018Subscribe\u2019<\/strong> to will be lost. So please ensure to re-subscribe.<\/span><\/p>\ud83d\udea8If there are any pages that are broken, please alert @Kamakshi V<\/user-mention><\/span>\u00a0\u00a0or me and we will work to rectify as soon as possible.<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\u00a0<\/p>
Thanks for your patience and support as always.<\/span><\/p>\u00a0<\/p>
Best<\/p>
Ally<\/p>","id":32305,"featuredImage":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/7b6a7c39-0dc0-4c6e-80e9-8c999f8945d8_thumb.png","label":"Community News","replyCount":6,"views":202,"post":{"id":80461,"author":{"id":32014,"url":"\/members\/alyssia-correa-32014","name":"alyssia.correa","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ba3dbeb8-0226-46ab-8699-0d19aadada93.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":6},"content":"
Hello Freshworks Community,\u00a0<\/span><\/p>\u00a0<\/p>
Attention please!!\u00a0<\/span><\/span><\/strong><\/h3>\u00a0<\/p>
The time has finally arrived for us to take Freshworks Community 2.0 - LIVE <\/strong><\/em><\/span>!! Please note that the migration process will begin from Thursday, 20th July, 2023<\/strong>\u00a0and will run over the next few days.<\/span><\/p>While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories<\/u>. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our entire database. We will be moving over 10,000 articles and the migration will happen in phases, please bear with us as this may take a few weeks to complete.\u00a0<\/span><\/p>In the interim, we look forward to your feedback, suggestions, any pages that could be broken, please do alert us on this thread so we\u00a0can keep an eye out and amend immediately. We hope these changes bring in more structure, better spaces for discussion and elevate the experience for our members.<\/span><\/p>Next week, please keep a look out for the details of the new structure, how you can navigate it and start posting in the new specific topic areas.\u00a0<\/span><\/p>In case you missed the tea on Freshworks Community 2.0 is, please see the article below :<\/span><\/strong><\/p><\/oembed><\/p>\u00a0<\/p>
Lastly before I sign off, a few additional points:<\/span><\/p>\ud83d\udcdd\u00a0Your feedback is crucial to making this next phase a success. Please fill in this form<\/a><\/strong> so we can hear from you. This will be directly reviewed by our Senior Director of Customer Engagement @Colin Crowley<\/user-mention><\/span>\u00a0and I.\u00a0<\/span><\/p>\ud83c\udf08\u00a0We will also be introducing a fun AMA with me - Ask Aly Anything<\/strong> :)! Over the next quarter, I would like to hear directly from you on any concerns,\u00a0 questions on the next phase of growth and mainly just to get to know you better and hear from you! Stay tuned for those details.<\/span><\/p>\ud83d\udccc\u00a0\u200bPlease note that as we move to the new categories, the topics you used to \u2018Subscribe\u2019<\/strong> to will be lost. So please ensure to re-subscribe.<\/span><\/p>\ud83d\udea8If there are any pages that are broken, please alert @Kamakshi V<\/user-mention><\/span>\u00a0\u00a0or me and we will work to rectify as soon as possible.<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\u00a0<\/p>
Thanks for your patience and support as always.<\/span><\/p>\u00a0<\/p>
Best<\/p>
Ally<\/p>","url":"\/announcements-and-events-11308\/attention-please-maintenance-hours-for-freshworks-community-2-0-32305?postid=80461#post80461","creationDate":"2023-07-19T08:44:32+0000","relativeCreationDate":"6 days ago"},"contentType":"article","type":0,"likes":5,"hasCurrentUserLiked":false},"config":{"selectedTopic":{"url":"https:\/\/community.freshworks.com\/announcements-and-events-11308\/attention-please-maintenance-hours-for-freshworks-community-2-0-32305","title":"\ud83d\udea8 ATTENTION PLEASE!! \ud83d\udea8 Maintenance Hours for Freshworks Community 2.0 \u200b\u200b\u200b\u200b\u200b\u200b\u200b\ud83d\udd27","description":"
Hello Freshworks Community,\u00a0<\/span><\/p>\u00a0<\/p>
Attention please!!\u00a0<\/span><\/span><\/strong><\/h3>\u00a0<\/p>
The time has finally arrived for us to take Freshworks Community 2.0 - LIVE <\/strong><\/em><\/span>!! Please note that the migration process will begin from Thursday, 20th July, 2023<\/strong>\u00a0and will run over the next few days.<\/span><\/p>While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories<\/u>. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our entire database. We will be moving over 10,000 articles and the migration will happen in phases, please bear with us as this may take a few weeks to complete.\u00a0<\/span><\/p>In the interim, we look forward to your feedback, suggestions, any pages that could be broken, please do alert us on this thread so we\u00a0can keep an eye out and amend immediately. We hope these changes bring in more structure, better spaces for discussion and elevate the experience for our members.<\/span><\/p>Next week, please keep a look out for the details of the new structure, how you can navigate it and start posting in the new specific topic areas.\u00a0<\/span><\/p>In case you missed the tea on Freshworks Community 2.0 is, please see the article below :<\/span><\/strong><\/p><\/oembed><\/p>\u00a0<\/p>
Lastly before I sign off, a few additional points:<\/span><\/p>\ud83d\udcdd\u00a0Your feedback is crucial to making this next phase a success. Please fill in this form<\/a><\/strong> so we can hear from you. This will be directly reviewed by our Senior Director of Customer Engagement @Colin Crowley<\/user-mention><\/span>\u00a0and I.\u00a0<\/span><\/p>\ud83c\udf08\u00a0We will also be introducing a fun AMA with me - Ask Aly Anything<\/strong> :)! Over the next quarter, I would like to hear directly from you on any concerns,\u00a0 questions on the next phase of growth and mainly just to get to know you better and hear from you! Stay tuned for those details.<\/span><\/p>\ud83d\udccc\u00a0\u200bPlease note that as we move to the new categories, the topics you used to \u2018Subscribe\u2019<\/strong> to will be lost. So please ensure to re-subscribe.<\/span><\/p>\ud83d\udea8If there are any pages that are broken, please alert @Kamakshi V<\/user-mention><\/span>\u00a0\u00a0or me and we will work to rectify as soon as possible.<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\u00a0<\/p>
Thanks for your patience and support as always.<\/span><\/p>\u00a0<\/p>
Best<\/p>
Ally<\/p>","id":32305,"featuredImage":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/7b6a7c39-0dc0-4c6e-80e9-8c999f8945d8_thumb.png","label":"Community News","replyCount":6,"views":202,"post":{"id":80461,"author":{"id":32014,"url":"\/members\/alyssia-correa-32014","name":"alyssia.correa","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ba3dbeb8-0226-46ab-8699-0d19aadada93.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":6},"content":"
Hello Freshworks Community,\u00a0<\/span><\/p>\u00a0<\/p>
Attention please!!\u00a0<\/span><\/span><\/strong><\/h3>\u00a0<\/p>
The time has finally arrived for us to take Freshworks Community 2.0 - LIVE <\/strong><\/em><\/span>!! Please note that the migration process will begin from Thursday, 20th July, 2023<\/strong>\u00a0and will run over the next few days.<\/span><\/p>While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories<\/u>. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our entire database. We will be moving over 10,000 articles and the migration will happen in phases, please bear with us as this may take a few weeks to complete.\u00a0<\/span><\/p>In the interim, we look forward to your feedback, suggestions, any pages that could be broken, please do alert us on this thread so we\u00a0can keep an eye out and amend immediately. We hope these changes bring in more structure, better spaces for discussion and elevate the experience for our members.<\/span><\/p>Next week, please keep a look out for the details of the new structure, how you can navigate it and start posting in the new specific topic areas.\u00a0<\/span><\/p>In case you missed the tea on Freshworks Community 2.0 is, please see the article below :<\/span><\/strong><\/p><\/oembed><\/p>\u00a0<\/p>
Lastly before I sign off, a few additional points:<\/span><\/p>
- Community
- Using Freshservice
- Automations
Automations
Automations
- 102Topics
- 300Replies
When you subscribe we will email you when there is a new topic in this category
102 Topics
I\u2019ve created the follwoing\u00a0to send\u00a0awaiting requester response follow-up emails\u00a0using supervisor rules:<\/p>- If no response after 16 business hours, send 1st\u00a0follow up email<\/li>\t
- If no response after 24 business hours, send 2nd\u00a0follow up email<\/li>\t
- If no response after 32 business hours, send final\u00a0email and set ticket status as resolved<\/li><\/ul>
I\u2019m experiencing problems where the same rule will run on\u00a0a few tickets, every hour, until either the requestor replies or I turn off the rule.<\/p>
To troubleshoot, I\u2019ve tried the following variations:<\/p>
Example rule 1:<\/p>
- Conditions:\t
- House since pending greater than 16 hours<\/li>\t\t
- Status is pending<\/li>\t<\/ul><\/li>\t
- Actions:\t
- Send email to requestor<\/li>\t<\/ul><\/li><\/ul>
Example rule 2:<\/p>
- Conditions:\t
- House since pending greater than 16 hours<\/li>\t\t
- House since pending less than 17 hours<\/li>\t\t
- Status is pending<\/li>\t<\/ul><\/li>\t
- Actions:\t
- Send email to requestor<\/li>\t<\/ul><\/li><\/ul>
Has anyone had the same problem? If not, how are your rules setup?<\/p>
\u00a0<\/p>","url":"\/automations-11378\/supervisor-rules-send-2-reminders-then-resolve-32373?postid=80582#post80582","creationDate":"2023-07-21T02:23:33+0000","relativeCreationDate":"4 days ago"},"isTopicUnread":true,"privateId":6510,"id":32373,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11378,"isIdeation":false,"url":"\/automations-11378","title":"Automations","description":"Automations"},"url":"\/automations-11378\/supervisor-rules-send-2-reminders-then-resolve-32373","title":"Supervisor Rules - Send 2 Reminders Then Resolve","lastPost":{"id":80584,"author":{"id":35521,"url":"\/members\/daniel-soederlund-35521","name":"Daniel S\u00f6derlund","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9d887816-aa69-45ef-9d3c-98feb637f3da.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":7},"content":"\tI\u2019ve created the follwoing\u00a0to send\u00a0awaiting requester response follow-up emails\u00a0using supervisor rules:<\/p>\t
- If no response after 16 business hours, send 1st\u00a0follow up email<\/li>\t\t
- If no response after 24 business hours, send 2nd\u00a0follow up email<\/li>\t\t
- If no response after 32 business hours, send final\u00a0email and set ticket status as resolved<\/li>\t<\/ul>
I\u2019m experiencing problems where the same rule will run on\u00a0a few tickets, every hour, until either the requestor replies or I turn off the rule.<\/p>\t
To troubleshoot, I\u2019ve tried the following variations:<\/p>\t
Example rule 1:<\/p>\t
- Conditions:\t\t
- House since pending greater than 16 hours<\/li>\t\t\t
- Status is pending<\/li>\t\t<\/ul><\/li>\t\t
- Actions:\t\t
- Send email to requestor<\/li>\t\t<\/ul><\/li>\t<\/ul>
Example rule 2:<\/p>\t
- Conditions:\t\t
- House since pending greater than 16 hours<\/li>\t\t\t
- House since pending less than 17 hours<\/li>\t\t\t
- Status is pending<\/li>\t\t<\/ul><\/li>\t\t
- Actions:\t\t
- Send email to requestor<\/li>\t\t<\/ul><\/li>\t<\/ul>
Has anyone had the same problem? If not, how are your rules setup?<\/p>\t
\u00a0<\/p>\t<\/div><\/content-quote>
Yes, it\u2019s work as design, I would recommend adding tags and use them as \u201cblockers\u201d\u00a0<\/p>","url":"\/automations-11378\/supervisor-rules-send-2-reminders-then-resolve-32373?postid=80584#post80584","creationDate":"2023-07-21T06:07:58+0000","relativeCreationDate":"4 days ago"},"lastReply":{"id":80584,"author":{"id":35521,"url":"\/members\/daniel-soederlund-35521","name":"Daniel S\u00f6derlund","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9d887816-aa69-45ef-9d3c-98feb637f3da.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":7},"content":"\tI\u2019ve created the follwoing\u00a0to send\u00a0awaiting requester response follow-up emails\u00a0using supervisor rules:<\/p>\t
- If no response after 16 business hours, send 1st\u00a0follow up email<\/li>\t\t
- If no response after 24 business hours, send 2nd\u00a0follow up email<\/li>\t\t
- If no response after 32 business hours, send final\u00a0email and set ticket status as resolved<\/li>\t<\/ul>
I\u2019m experiencing problems where the same rule will run on\u00a0a few tickets, every hour, until either the requestor replies or I turn off the rule.<\/p>\t
To troubleshoot, I\u2019ve tried the following variations:<\/p>\t
Example rule 1:<\/p>\t
- Conditions:\t\t
- House since pending greater than 16 hours<\/li>\t\t\t
- Status is pending<\/li>\t\t<\/ul><\/li>\t\t
- Actions:\t\t
- Send email to requestor<\/li>\t\t<\/ul><\/li>\t<\/ul>
Example rule 2:<\/p>\t
- Conditions:\t\t
- House since pending greater than 16 hours<\/li>\t\t\t
- House since pending less than 17 hours<\/li>\t\t\t
- Status is pending<\/li>\t\t<\/ul><\/li>\t\t
- Actions:\t\t
- Send email to requestor<\/li>\t\t<\/ul><\/li>\t<\/ul>
Has anyone had the same problem? If not, how are your rules setup?<\/p>\t
\u00a0<\/p>\t<\/div><\/content-quote>
Yes, it\u2019s work as design, I would recommend adding tags and use them as \u201cblockers\u201d\u00a0<\/p>","url":"\/automations-11378\/supervisor-rules-send-2-reminders-then-resolve-32373?postid=80584#post80584","creationDate":"2023-07-21T06:07:58+0000","relativeCreationDate":"4 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":80582,"author":{"id":45728,"url":"\/members\/sean-g-45728","name":"Sean G","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
I\u2019ve created the follwoing\u00a0to send\u00a0awaiting requester response follow-up emails\u00a0using supervisor rules:<\/p>
- If no response after 16 business hours, send 1st\u00a0follow up email<\/li>\t
- If no response after 24 business hours, send 2nd\u00a0follow up email<\/li>\t
- If no response after 32 business hours, send final\u00a0email and set ticket status as resolved<\/li><\/ul>
I\u2019m experiencing problems where the same rule will run on\u00a0a few tickets, every hour, until either the requestor replies or I turn off the rule.<\/p>
To troubleshoot, I\u2019ve tried the following variations:<\/p>
Example rule 1:<\/p>
- Conditions:\t
- House since pending greater than 16 hours<\/li>\t\t
- Status is pending<\/li>\t<\/ul><\/li>\t
- Actions:\t
- Send email to requestor<\/li>\t<\/ul><\/li><\/ul>
Example rule 2:<\/p>
While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories<\/u>. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our entire database. We will be moving over 10,000 articles and the migration will happen in phases, please bear with us as this may take a few weeks to complete.\u00a0<\/span><\/p> In the interim, we look forward to your feedback, suggestions, any pages that could be broken, please do alert us on this thread so we\u00a0can keep an eye out and amend immediately. We hope these changes bring in more structure, better spaces for discussion and elevate the experience for our members.<\/span><\/p> Next week, please keep a look out for the details of the new structure, how you can navigate it and start posting in the new specific topic areas.\u00a0<\/span><\/p> In case you missed the tea on Freshworks Community 2.0 is, please see the article below :<\/span><\/strong><\/p> \u00a0<\/p> Lastly before I sign off, a few additional points:<\/span><\/p> \ud83d\udcdd\u00a0Your feedback is crucial to making this next phase a success. Please fill in this form<\/a><\/strong> so we can hear from you. This will be directly reviewed by our Senior Director of Customer Engagement \ud83c\udf08\u00a0We will also be introducing a fun AMA with me - Ask Aly Anything<\/strong> :)! Over the next quarter, I would like to hear directly from you on any concerns,\u00a0 questions on the next phase of growth and mainly just to get to know you better and hear from you! Stay tuned for those details.<\/span><\/p> \ud83d\udccc\u00a0\u200bPlease note that as we move to the new categories, the topics you used to \u2018Subscribe\u2019<\/strong> to will be lost. So please ensure to re-subscribe.<\/span><\/p> \ud83d\udea8If there are any pages that are broken, please alert \u00a0<\/p> Thanks for your patience and support as always.<\/span><\/p> \u00a0<\/p> Best<\/p> Ally<\/p>","id":32305,"featuredImage":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/7b6a7c39-0dc0-4c6e-80e9-8c999f8945d8_thumb.png","label":"Community News","replyCount":6,"views":202,"post":{"id":80461,"author":{"id":32014,"url":"\/members\/alyssia-correa-32014","name":"alyssia.correa","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ba3dbeb8-0226-46ab-8699-0d19aadada93.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":6},"content":" Hello Freshworks Community,\u00a0<\/span><\/p> \u00a0<\/p> \u00a0<\/p> The time has finally arrived for us to take Freshworks Community 2.0 - LIVE <\/strong><\/em><\/span>!! Please note that the migration process will begin from Thursday, 20th July, 2023<\/strong>\u00a0and will run over the next few days.<\/span><\/p> While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories<\/u>. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our entire database. We will be moving over 10,000 articles and the migration will happen in phases, please bear with us as this may take a few weeks to complete.\u00a0<\/span><\/p> In the interim, we look forward to your feedback, suggestions, any pages that could be broken, please do alert us on this thread so we\u00a0can keep an eye out and amend immediately. We hope these changes bring in more structure, better spaces for discussion and elevate the experience for our members.<\/span><\/p> Next week, please keep a look out for the details of the new structure, how you can navigate it and start posting in the new specific topic areas.\u00a0<\/span><\/p> In case you missed the tea on Freshworks Community 2.0 is, please see the article below :<\/span><\/strong><\/p> \u00a0<\/p> Lastly before I sign off, a few additional points:<\/span><\/p> \ud83d\udcdd\u00a0Your feedback is crucial to making this next phase a success. Please fill in this form<\/a><\/strong> so we can hear from you. This will be directly reviewed by our Senior Director of Customer Engagement \ud83c\udf08\u00a0We will also be introducing a fun AMA with me - Ask Aly Anything<\/strong> :)! Over the next quarter, I would like to hear directly from you on any concerns,\u00a0 questions on the next phase of growth and mainly just to get to know you better and hear from you! Stay tuned for those details.<\/span><\/p> \ud83d\udccc\u00a0\u200bPlease note that as we move to the new categories, the topics you used to \u2018Subscribe\u2019<\/strong> to will be lost. So please ensure to re-subscribe.<\/span><\/p> \ud83d\udea8If there are any pages that are broken, please alert \u00a0<\/p> Thanks for your patience and support as always.<\/span><\/p> \u00a0<\/p> Best<\/p> Ally<\/p>","url":"\/announcements-and-events-11308\/attention-please-maintenance-hours-for-freshworks-community-2-0-32305?postid=80461#post80461","creationDate":"2023-07-19T08:44:32+0000","relativeCreationDate":"6 days ago"},"contentType":"article","type":0,"likes":5,"hasCurrentUserLiked":false},"config":{"selectedTopic":{"url":"https:\/\/community.freshworks.com\/announcements-and-events-11308\/attention-please-maintenance-hours-for-freshworks-community-2-0-32305","title":"\ud83d\udea8 ATTENTION PLEASE!! \ud83d\udea8 Maintenance Hours for Freshworks Community 2.0 \u200b\u200b\u200b\u200b\u200b\u200b\u200b\ud83d\udd27","description":" Hello Freshworks Community,\u00a0<\/span><\/p> \u00a0<\/p> \u00a0<\/p> The time has finally arrived for us to take Freshworks Community 2.0 - LIVE <\/strong><\/em><\/span>!! Please note that the migration process will begin from Thursday, 20th July, 2023<\/strong>\u00a0and will run over the next few days.<\/span><\/p> While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories<\/u>. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our entire database. We will be moving over 10,000 articles and the migration will happen in phases, please bear with us as this may take a few weeks to complete.\u00a0<\/span><\/p> In the interim, we look forward to your feedback, suggestions, any pages that could be broken, please do alert us on this thread so we\u00a0can keep an eye out and amend immediately. We hope these changes bring in more structure, better spaces for discussion and elevate the experience for our members.<\/span><\/p> Next week, please keep a look out for the details of the new structure, how you can navigate it and start posting in the new specific topic areas.\u00a0<\/span><\/p> In case you missed the tea on Freshworks Community 2.0 is, please see the article below :<\/span><\/strong><\/p> \u00a0<\/p> Lastly before I sign off, a few additional points:<\/span><\/p> \ud83d\udcdd\u00a0Your feedback is crucial to making this next phase a success. Please fill in this form<\/a><\/strong> so we can hear from you. This will be directly reviewed by our Senior Director of Customer Engagement \ud83c\udf08\u00a0We will also be introducing a fun AMA with me - Ask Aly Anything<\/strong> :)! Over the next quarter, I would like to hear directly from you on any concerns,\u00a0 questions on the next phase of growth and mainly just to get to know you better and hear from you! Stay tuned for those details.<\/span><\/p> \ud83d\udccc\u00a0\u200bPlease note that as we move to the new categories, the topics you used to \u2018Subscribe\u2019<\/strong> to will be lost. So please ensure to re-subscribe.<\/span><\/p> \ud83d\udea8If there are any pages that are broken, please alert \u00a0<\/p> Thanks for your patience and support as always.<\/span><\/p> \u00a0<\/p> Best<\/p> Ally<\/p>","id":32305,"featuredImage":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/7b6a7c39-0dc0-4c6e-80e9-8c999f8945d8_thumb.png","label":"Community News","replyCount":6,"views":202,"post":{"id":80461,"author":{"id":32014,"url":"\/members\/alyssia-correa-32014","name":"alyssia.correa","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ba3dbeb8-0226-46ab-8699-0d19aadada93.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":6},"content":" Hello Freshworks Community,\u00a0<\/span><\/p> \u00a0<\/p> \u00a0<\/p> The time has finally arrived for us to take Freshworks Community 2.0 - LIVE <\/strong><\/em><\/span>!! Please note that the migration process will begin from Thursday, 20th July, 2023<\/strong>\u00a0and will run over the next few days.<\/span><\/p> While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories<\/u>. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our entire database. We will be moving over 10,000 articles and the migration will happen in phases, please bear with us as this may take a few weeks to complete.\u00a0<\/span><\/p> In the interim, we look forward to your feedback, suggestions, any pages that could be broken, please do alert us on this thread so we\u00a0can keep an eye out and amend immediately. We hope these changes bring in more structure, better spaces for discussion and elevate the experience for our members.<\/span><\/p> Next week, please keep a look out for the details of the new structure, how you can navigate it and start posting in the new specific topic areas.\u00a0<\/span><\/p> In case you missed the tea on Freshworks Community 2.0 is, please see the article below :<\/span><\/strong><\/p> \u00a0<\/p> Lastly before I sign off, a few additional points:<\/span><\/p> Automations I\u2019m experiencing problems where the same rule will run on\u00a0a few tickets, every hour, until either the requestor replies or I turn off the rule.<\/p> To troubleshoot, I\u2019ve tried the following variations:<\/p> Example rule 1:<\/p> Example rule 2:<\/p> Has anyone had the same problem? If not, how are your rules setup?<\/p> \u00a0<\/p>","url":"\/automations-11378\/supervisor-rules-send-2-reminders-then-resolve-32373?postid=80582#post80582","creationDate":"2023-07-21T02:23:33+0000","relativeCreationDate":"4 days ago"},"isTopicUnread":true,"privateId":6510,"id":32373,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11378,"isIdeation":false,"url":"\/automations-11378","title":"Automations","description":"Automations"},"url":"\/automations-11378\/supervisor-rules-send-2-reminders-then-resolve-32373","title":"Supervisor Rules - Send 2 Reminders Then Resolve","lastPost":{"id":80584,"author":{"id":35521,"url":"\/members\/daniel-soederlund-35521","name":"Daniel S\u00f6derlund","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9d887816-aa69-45ef-9d3c-98feb637f3da.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":7},"content":" I\u2019ve created the follwoing\u00a0to send\u00a0awaiting requester response follow-up emails\u00a0using supervisor rules:<\/p>\t I\u2019m experiencing problems where the same rule will run on\u00a0a few tickets, every hour, until either the requestor replies or I turn off the rule.<\/p>\t To troubleshoot, I\u2019ve tried the following variations:<\/p>\t Example rule 1:<\/p>\t Example rule 2:<\/p>\t Has anyone had the same problem? If not, how are your rules setup?<\/p>\t \u00a0<\/p>\t<\/div><\/content-quote> Yes, it\u2019s work as design, I would recommend adding tags and use them as \u201cblockers\u201d\u00a0<\/p>","url":"\/automations-11378\/supervisor-rules-send-2-reminders-then-resolve-32373?postid=80584#post80584","creationDate":"2023-07-21T06:07:58+0000","relativeCreationDate":"4 days ago"},"lastReply":{"id":80584,"author":{"id":35521,"url":"\/members\/daniel-soederlund-35521","name":"Daniel S\u00f6derlund","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9d887816-aa69-45ef-9d3c-98feb637f3da.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":7},"content":" I\u2019ve created the follwoing\u00a0to send\u00a0awaiting requester response follow-up emails\u00a0using supervisor rules:<\/p>\t I\u2019m experiencing problems where the same rule will run on\u00a0a few tickets, every hour, until either the requestor replies or I turn off the rule.<\/p>\t To troubleshoot, I\u2019ve tried the following variations:<\/p>\t Example rule 1:<\/p>\t Example rule 2:<\/p>\t Has anyone had the same problem? If not, how are your rules setup?<\/p>\t \u00a0<\/p>\t<\/div><\/content-quote> Yes, it\u2019s work as design, I would recommend adding tags and use them as \u201cblockers\u201d\u00a0<\/p>","url":"\/automations-11378\/supervisor-rules-send-2-reminders-then-resolve-32373?postid=80584#post80584","creationDate":"2023-07-21T06:07:58+0000","relativeCreationDate":"4 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":80582,"author":{"id":45728,"url":"\/members\/sean-g-45728","name":"Sean G","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" I\u2019ve created the follwoing\u00a0to send\u00a0awaiting requester response follow-up emails\u00a0using supervisor rules:<\/p> I\u2019m experiencing problems where the same rule will run on\u00a0a few tickets, every hour, until either the requestor replies or I turn off the rule.<\/p> To troubleshoot, I\u2019ve tried the following variations:<\/p> Example rule 1:<\/p> Example rule 2:<\/p>Attention please!!\u00a0<\/span><\/span><\/strong><\/h3>
Attention please!!\u00a0<\/span><\/span><\/strong><\/h3>
Attention please!!\u00a0<\/span><\/span><\/strong><\/h3>
Automations
102 Topics