Discover the game-changing impact of Generative AI<\/strong> on customer service in this power-packed webinar.<\/p> Here\u2019s what you need to know about the session -<\/p> Agenda -<\/strong><\/u><\/p> \u00a0<\/p> What areas we will delve into -<\/u><\/strong><\/p> \u00a0<\/p> Date - Aug 8, 2023<\/strong><\/p> Time - 9:00 AM PST | 9:30 PM IST<\/strong><\/p> Hello Everyone!<\/strong><\/p> Discover the game-changing impact of Generative AI<\/strong> on customer service in this power-packed webinar.<\/p> Here\u2019s what you need to know about the session -<\/p> Agenda -<\/strong><\/u><\/p> \u00a0<\/p> What areas we will delve into -<\/u><\/strong><\/p> \u00a0<\/p> Using Freshchat Freshsuite is linked to Office 365 and works brilliantly to enable the team to book sales activities on their calendars.<\/p> However, we can\u2019t seem to link this with the chat function.<\/p> Is there a work around?<\/p>","url":"\/how-do-i-11343\/office-365-integration-with-freshchat-32440?postid=80763#post80763","creationDate":"2023-07-25T15:36:02+0000","relativeCreationDate":"10 days ago"},"isTopicUnread":true,"privateId":6544,"id":32440,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11343,"isIdeation":false,"url":"\/how-do-i-11343","title":"How do I....?","description":"Using Freshchat"},"url":"\/how-do-i-11343\/office-365-integration-with-freshchat-32440","title":"Office 365 integration with Freshchat","lastPost":{"id":81056,"author":{"id":40411,"url":"\/members\/surya-narayanan-40411","name":"Surya_narayanan","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/013b4fd5-1eba-49ae-a604-a8d900efd838.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":0},"content":" Hi \u00a0<\/p>","url":"\/how-do-i-11343\/office-365-integration-with-freshchat-32440?postid=81056#post81056","creationDate":"2023-08-02T01:14:35+0000","relativeCreationDate":"3 days ago"},"lastReply":{"id":81056,"author":{"id":40411,"url":"\/members\/surya-narayanan-40411","name":"Surya_narayanan","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/013b4fd5-1eba-49ae-a604-a8d900efd838.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":0},"content":" Hi \u00a0<\/p>","url":"\/how-do-i-11343\/office-365-integration-with-freshchat-32440?postid=81056#post81056","creationDate":"2023-08-02T01:14:35+0000","relativeCreationDate":"3 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":80763,"author":{"id":45959,"url":"\/members\/careshield-45959","name":"CareShield","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/67ffe584-9ade-4749-80d8-3aabe2e58b9e.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" I have Freshsuite with FreshChat.<\/p> Freshsuite is linked to Office 365 and works brilliantly to enable the team to book sales activities on their calendars.<\/p> However, we can\u2019t seem to link this with the chat function.<\/p> Is there a work around?<\/p>","url":"\/how-do-i-11343\/office-365-integration-with-freshchat-32440?postid=80763#post80763","creationDate":"2023-07-25T15:36:02+0000","relativeCreationDate":"10 days ago"},"numberOfViews":6,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshchat-11321","categoryId":11321,"title":"Using Freshchat","metaRobots":"index, follow","type":0},"lastPostId":"81056"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"ef6a3f3c20309ffb69b8c7f160c8627bf0b8598f","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
\u00a0<\/p>","url":"\/how-do-i-11343\/how-can-i-change-freshchat-help-icon-image-src-32488?postid=80912#post80912","creationDate":"2023-07-28T18:43:32+0000","relativeCreationDate":"7 days ago"},"isTopicUnread":true,"privateId":6573,"id":32488,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11343,"isIdeation":false,"url":"\/how-do-i-11343","title":"How do I....?","description":"Using Freshchat"},"url":"\/how-do-i-11343\/how-can-i-change-freshchat-help-icon-image-src-32488","title":"How can I change freshchat Help-Icon image src","lastPost":{"id":81055,"author":{"id":40411,"url":"\/members\/surya-narayanan-40411","name":"Surya_narayanan","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/013b4fd5-1eba-49ae-a604-a8d900efd838.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":0},"content":" Hi I hope everyone is doing well. I wanted to reach out to see if any of you have come across a peculiar issue while using Freshchat's web-chat widget. We've been facing a problem where our agent's messages are not visible to customers. It's like our responses are disappearing into thin air!<\/p> Here's what happens: Our agent types out a reply, but the customer responds with things like, \"I can't see any writing\" or \"Hello, anyone there?\". It's frustrating because it seems that the customers aren't receiving our messages at all.<\/p> We reached out to the Freshchat support team, and they told us that no other users<\/strong> have reported this issue. But we're really curious to know if any of you have experienced something similar. Are we alone in this?\u00a0\ud83d\ude3f<\/p>","url":"\/how-do-i-11343\/anyone-else-facing-issues-with-messages-not-appearing-in-freshchat-web-widget-32233?postid=80349#post80349","creationDate":"2023-07-17T13:05:47+0000","relativeCreationDate":"19 days ago"},"isTopicUnread":true,"privateId":6417,"id":32233,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11343,"isIdeation":false,"url":"\/how-do-i-11343","title":"How do I....?","description":"Using Freshchat"},"url":"\/how-do-i-11343\/anyone-else-facing-issues-with-messages-not-appearing-in-freshchat-web-widget-32233","title":"Anyone else facing issues with messages not appearing in Freshchat web-widget?","lastPost":{"id":80878,"author":{"id":40218,"url":"\/members\/mykola-zhuravel-40218","name":"Mykola Zhuravel","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ffc74e7b-9b7a-4f9a-8172-4bb1715008f7.png","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":" It's good to know that we're not the only ones facing the messaging problem in Freshchat. As \"thebangaloredhaba\" mentioned, they have also encountered issues with messages not showing up in the Freshchat web gadget. This certainly brings some relief, knowing that we're not alone in this challenge.<\/p> However, what surprises me is that the Freshchat team initially mentioned that they had not received any similar reports from other clients<\/strong>. Now that \"thebangaloredhaba\" confirms the same issue, it makes me wonder if there might have been some misunderstanding or the problem was somehow overlooked.<\/p> Has anyone else here experienced a similar problem with messages not being delivered to customers while using Freshchat's web interface? If so, please share your experiences with us. Your input will be incredibly valuable in understanding the scope of this issue and collaborating on potential solutions.<\/p> Let's continue to support each other in troubleshooting and working towards a resolution for this messaging glitch.<\/p>","url":"\/how-do-i-11343\/anyone-else-facing-issues-with-messages-not-appearing-in-freshchat-web-widget-32233?postid=80878#post80878","creationDate":"2023-07-27T15:10:23+0000","relativeCreationDate":"8 days ago"},"lastReply":{"id":80878,"author":{"id":40218,"url":"\/members\/mykola-zhuravel-40218","name":"Mykola Zhuravel","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ffc74e7b-9b7a-4f9a-8172-4bb1715008f7.png","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":" It's good to know that we're not the only ones facing the messaging problem in Freshchat. As \"thebangaloredhaba\" mentioned, they have also encountered issues with messages not showing up in the Freshchat web gadget. This certainly brings some relief, knowing that we're not alone in this challenge.<\/p> However, what surprises me is that the Freshchat team initially mentioned that they had not received any similar reports from other clients<\/strong>. Now that \"thebangaloredhaba\" confirms the same issue, it makes me wonder if there might have been some misunderstanding or the problem was somehow overlooked.<\/p> Has anyone else here experienced a similar problem with messages not being delivered to customers while using Freshchat's web interface? If so, please share your experiences with us. Your input will be incredibly valuable in understanding the scope of this issue and collaborating on potential solutions.<\/p> Let's continue to support each other in troubleshooting and working towards a resolution for this messaging glitch.<\/p>","url":"\/how-do-i-11343\/anyone-else-facing-issues-with-messages-not-appearing-in-freshchat-web-widget-32233?postid=80878#post80878","creationDate":"2023-07-27T15:10:23+0000","relativeCreationDate":"8 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":0,"relevantPost":{"id":80349,"author":{"id":40218,"url":"\/members\/mykola-zhuravel-40218","name":"Mykola Zhuravel","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ffc74e7b-9b7a-4f9a-8172-4bb1715008f7.png","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":" Hey there, fellow Freshchat users!<\/p> I hope everyone is doing well. I wanted to reach out to see if any of you have come across a peculiar issue while using Freshchat's web-chat widget. We've been facing a problem where our agent's messages are not visible to customers. It's like our responses are disappearing into thin air!<\/p> Here's what happens: Our agent types out a reply, but the customer responds with things like, \"I can't see any writing\" or \"Hello, anyone there?\". It's frustrating because it seems that the customers aren't receiving our messages at all.<\/p> We reached out to the Freshchat support team, and they told us that no other users<\/strong> have reported this issue. But we're really curious to know if any of you have experienced something similar. Are we alone in this?\u00a0\ud83d\ude3f<\/p>","url":"\/how-do-i-11343\/anyone-else-facing-issues-with-messages-not-appearing-in-freshchat-web-widget-32233?postid=80349#post80349","creationDate":"2023-07-17T13:05:47+0000","relativeCreationDate":"19 days ago"},"numberOfViews":21,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshchat-11321","categoryId":11321,"title":"Using Freshchat","metaRobots":"index, follow","type":0},"lastPostId":"80878"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"ef6a3f3c20309ffb69b8c7f160c8627bf0b8598f","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
I have linked Freshdesk and Freshsales suite, but it appears to be all or nothing. i.e. ALL conversations are resolved as tickets or the agent has to do it manually.<\/p> Is there a way to create a ticket based on chat input for some chatbot flows and not others?<\/p> example scenario:<\/p> Client requests a call from a support team member - the chatbot creates a ticket in helpdesk and resolves the chat.<\/p>","url":"\/how-do-i-11343\/freshsales-suite-chat-to-freshdesk-ticket-32382?postid=80614#post80614","creationDate":"2023-07-22T03:25:58+0000","relativeCreationDate":"14 days ago"},"isTopicUnread":true,"privateId":6514,"id":32382,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11343,"isIdeation":false,"url":"\/how-do-i-11343","title":"How do I....?","description":"Using Freshchat"},"url":"\/how-do-i-11343\/freshsales-suite-chat-to-freshdesk-ticket-32382","title":"Freshsales Suite chat to FreshDesk ticket","lastPost":{"id":80649,"author":{"id":45965,"url":"\/members\/faryalkdazi-45965","name":"faryalkdazi","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" The link between FreshDesk and Freshsuite seems to be malfunctioning, leading to API failures. It's crucial to investigate the root cause promptly to restore seamless communication between the two systems. API failures can disrupt workflow and hinder essential <\/a>customer support processes. Timely resolution is essential to ensure a smooth experience for users and to maintain the efficiency of both FreshDesk and Freshsuite platforms.<\/p>","url":"\/how-do-i-11343\/freshsales-suite-chat-to-freshdesk-ticket-32382?postid=80649#post80649","creationDate":"2023-07-23T17:21:19+0000","relativeCreationDate":"12 days ago"},"lastReply":{"id":80649,"author":{"id":45965,"url":"\/members\/faryalkdazi-45965","name":"faryalkdazi","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" \u00a0<\/p> Is there a way to auto send an idle message to the customer who is exceeding 5 minutes to respond to the message on FreshChat?<\/p> \u00a0<\/p> For instance, \u201cThis conversation will be closed in 5 minutes if you didn\u2019t respond, you can start a new conversation anytime.<\/em>\u201d<\/p>","url":"\/how-do-i-11343\/freshchat-auto-idle-message-31938?postid=79796#post79796","creationDate":"2023-07-05T07:37:40+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":6250,"id":31938,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11343,"isIdeation":false,"url":"\/how-do-i-11343","title":"How do I....?","description":"Using Freshchat"},"url":"\/how-do-i-11343\/freshchat-auto-idle-message-31938","title":"Freshchat auto idle message","lastPost":{"id":79835,"author":{"id":40411,"url":"\/members\/surya-narayanan-40411","name":"Surya_narayanan","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/013b4fd5-1eba-49ae-a604-a8d900efd838.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":0},"content":" Hi https:\/\/support.freshchat.com\/en\/support\/solutions\/articles\/50000001731-advanced-automations<\/a><\/p> \u00a0<\/p> Once the automation app is installed you could set up automation similar to the below:<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/how-do-i-11343\/freshchat-auto-idle-message-31938?postid=79835#post79835","creationDate":"2023-07-06T01:06:53+0000","relativeCreationDate":"30 days ago"},"lastReply":{"id":79835,"author":{"id":40411,"url":"\/members\/surya-narayanan-40411","name":"Surya_narayanan","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/013b4fd5-1eba-49ae-a604-a8d900efd838.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":0},"content":" Hi I think FreshChat should move this survey to the top in order to not hide the last message & display the reply box at the bottom as usual.<\/p> \u00a0<\/p> Thanks<\/p> Mia<\/p> \u00a0<\/p>","url":"\/how-do-i-11343\/live-chat-resolve-chat-experience-31806?postid=79563#post79563","creationDate":"2023-06-28T02:42:13+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":6162,"id":31806,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11343,"isIdeation":false,"url":"\/how-do-i-11343","title":"How do I....?","description":"Using Freshchat"},"url":"\/how-do-i-11343\/live-chat-resolve-chat-experience-31806","title":"Live Chat - Resolve chat experience","lastPost":{"id":79570,"author":{"id":35905,"url":"\/members\/autonomous-35905","name":"Autonomous","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/121b3ed3-cc7a-420d-b070-fc28139242a8.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Yes, please. This current feedback hide the latest message from agent, if customer was away and when they come back they see nothing just this survey. It feels like the agent just close the chat and left customer alone. That\u00a0isn\u2019t right.<\/p> \u00a0<\/p> Thank you.<\/p>","url":"\/how-do-i-11343\/live-chat-resolve-chat-experience-31806?postid=79570#post79570","creationDate":"2023-06-28T07:03:12+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":79570,"author":{"id":35905,"url":"\/members\/autonomous-35905","name":"Autonomous","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/121b3ed3-cc7a-420d-b070-fc28139242a8.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Yes, please. This current feedback hide the latest message from agent, if customer was away and when they come back they see nothing just this survey. It feels like the agent just close the chat and left customer alone. That\u00a0isn\u2019t right.<\/p> \u00a0<\/p> Thank you.<\/p>","url":"\/how-do-i-11343\/live-chat-resolve-chat-experience-31806?postid=79570#post79570","creationDate":"2023-06-28T07:03:12+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":0,"relevantPost":{"id":79563,"author":{"id":35905,"url":"\/members\/autonomous-35905","name":"Autonomous","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/121b3ed3-cc7a-420d-b070-fc28139242a8.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" We have a big issue when solving that chat if the customer is away for more than 5 mins. The display chat box only show this survey and hide the last message from agent. While this is a customer failure cus they are away but they still click option \u201cNo\u201d since they\u2019re not able to see the last message from agent & there is no reply box.<\/p> I think FreshChat should move this survey to the top in order to not hide the last message & display the reply box at the bottom as usual.<\/p> \u00a0<\/p> Thanks<\/p> Mia<\/p> \u00a0<\/p>","url":"\/how-do-i-11343\/live-chat-resolve-chat-experience-31806?postid=79563#post79563","creationDate":"2023-06-28T02:42:13+0000","relativeCreationDate":"1 month ago"},"numberOfViews":18,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshchat-11321","categoryId":11321,"title":"Using Freshchat","metaRobots":"index, follow","type":0},"lastPostId":"79570"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"ef6a3f3c20309ffb69b8c7f160c8627bf0b8598f","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Hi\u00a0 Welcome to the Freshworks Community. The filters based on the Labels to create a View is presently not available.<\/p>\t Please feel free to post this idea on\u00a0cadet-colleges<\/a> so our product team can assess its popularity and build this in the future.<\/p>\t \u00a0<\/p>\t Regards,<\/p>\t<\/div><\/content-quote> \u00a0<\/p>","url":"\/how-do-i-11343\/filter-conversations-from-labels-30133?postid=76405#post76405","creationDate":"2023-04-11T09:23:52+0000","relativeCreationDate":"3 months ago"},"lastReply":{"id":76405,"author":{"id":42935,"url":"\/members\/app54-42935","name":"app54","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/57ec3df2-7740-481b-bf78-31c9f0a1b348.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" As a part of this update, we have also renamed some of the old labels to provide\u00a0better clarity and consistency across the views<\/strong>. Here are the old and new default view labels:<\/p> The new custom views make it easier for agents to keep track of their work by letting them filter and sort conversations according to their needs. Agents can now define a new custom view by filtering conversations by Topics, Conversation Status, Groups, and Agents.<\/p> Learn more<\/a><\/p> \u00a0<\/p> \u00a0<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/how-do-i-11343\/ux-update-new-labels-for-default-and-custom-views-in-inbox-live-28765?postid=73454#post73454","creationDate":"2023-03-15T03:58:19+0000","relativeCreationDate":"4 months ago"},"isTopicUnread":true,"privateId":18499,"id":28765,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11343,"isIdeation":false,"url":"\/how-do-i-11343","title":"How do I....?","description":"Using Freshchat"},"url":"\/how-do-i-11343\/ux-update-new-labels-for-default-and-custom-views-in-inbox-live-28765","title":"[UX Update] New Labels for Default and Custom Views in Inbox - LIVE","lastPost":{"id":73454,"author":{"id":41832,"url":"\/members\/olivia-b-41832","name":"Olivia B","avatar":"","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":0},"content":" We're happy to let you know that we've implemented new labels for default and custom views in the\u00a0Conversation Status<\/strong>\u00a0section of the Inbox. These labels are designed to\u00a0enhance the customer request categorization process<\/strong>, making it easier for agents to keep track of their\u00a0workload and prioritize<\/strong>\u00a0tasks based on their status.<\/p> As a part of this update, we have also renamed some of the old labels to provide\u00a0better clarity and consistency across the views<\/strong>. Here are the old and new default view labels:<\/p> The new custom views make it easier for agents to keep track of their work by letting them filter and sort conversations according to their needs. Agents can now define a new custom view by filtering conversations by Topics, Conversation Status, Groups, and Agents.<\/p> Learn more<\/a><\/p> \u00a0<\/p> \u00a0<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/how-do-i-11343\/ux-update-new-labels-for-default-and-custom-views-in-inbox-live-28765?postid=73454#post73454","creationDate":"2023-03-15T03:58:19+0000","relativeCreationDate":"4 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":73454,"author":{"id":41832,"url":"\/members\/olivia-b-41832","name":"Olivia B","avatar":"","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":0},"content":" We're happy to let you know that we've implemented new labels for default and custom views in the\u00a0Conversation Status<\/strong>\u00a0section of the Inbox. These labels are designed to\u00a0enhance the customer request categorization process<\/strong>, making it easier for agents to keep track of their\u00a0workload and prioritize<\/strong>\u00a0tasks based on their status.<\/p> As a part of this update, we have also renamed some of the old labels to provide\u00a0better clarity and consistency across the views<\/strong>. Here are the old and new default view labels:<\/p> The new custom views make it easier for agents to keep track of their work by letting them filter and sort conversations according to their needs. Agents can now define a new custom view by filtering conversations by Topics, Conversation Status, Groups, and Agents.<\/p> We\u2019d like to change the timer start to after the client sends their first message but I cannot see an option for this. Is this doable?<\/p>","url":"\/how-do-i-11343\/freshchat-sla-start-timer-from-first-client-message-28638?postid=73090#post73090","creationDate":"2023-03-06T04:24:36+0000","relativeCreationDate":"4 months ago"},"isTopicUnread":true,"privateId":4558,"id":28638,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11343,"isIdeation":false,"url":"\/how-do-i-11343","title":"How do I....?","description":"Using Freshchat"},"url":"\/how-do-i-11343\/freshchat-sla-start-timer-from-first-client-message-28638","title":"Freshchat SLA - start timer from first client message","lastPost":{"id":73278,"author":{"id":40336,"url":"\/members\/astr0b0y-40336","name":"astr0b0y","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":" Thanks Surya. This works without the need for the SLA function so no more aggressive messages to the agents.<\/p>","url":"\/how-do-i-11343\/freshchat-sla-start-timer-from-first-client-message-28638?postid=73278#post73278","creationDate":"2023-03-09T23:53:58+0000","relativeCreationDate":"4 months ago"},"lastReply":{"id":73278,"author":{"id":40336,"url":"\/members\/astr0b0y-40336","name":"astr0b0y","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":" Thanks Surya. This works without the need for the SLA function so no more aggressive messages to the agents.<\/p>","url":"\/how-do-i-11343\/freshchat-sla-start-timer-from-first-client-message-28638?postid=73278#post73278","creationDate":"2023-03-09T23:53:58+0000","relativeCreationDate":"4 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":0,"relevantPost":{"id":73090,"author":{"id":40336,"url":"\/members\/astr0b0y-40336","name":"astr0b0y","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":" I recently implemented an SLA with a timer that begins once a chat is assigned to a group and once it is \u2018breached\u2019 (our agents hate this term by the way - exceeded is a friendlier term), uses advanced automations to send a bot message to the client to let them know agents are busy and will be with them soon.<\/p> We\u2019d like to change the timer start to after the client sends their first message but I cannot see an option for this. Is this doable?<\/p>","url":"\/how-do-i-11343\/freshchat-sla-start-timer-from-first-client-message-28638?postid=73090#post73090","creationDate":"2023-03-06T04:24:36+0000","relativeCreationDate":"4 months ago"},"numberOfViews":55,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshchat-11321","categoryId":11321,"title":"Using Freshchat","metaRobots":"index, follow","type":0},"lastPostId":"73278"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"ef6a3f3c20309ffb69b8c7f160c8627bf0b8598f","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Nearly five months ago I got help from the community to modify one of the chat bubbles. In the process of building that I lost an important bit of the system - the clients name entry before the chat starts.<\/p> *Please note that we have the the chat bubble set to turn off outside business hours. 8 - 6 EST.<\/p> This is our standard and live site with chat:\u00a0https:\/\/manitoulintransport.com\/<\/a><\/p> This is the development site we created the site on:\u00a0https:\/\/manitoulintdev.wpengine.com\/<\/a><\/p> Depending upon the time you are looking we have changed the icon and it bounces - although that may have to go -but I can\u2019t get it to ask for the Clients name upon first chat.<\/p> If someone could give me an idea what I broke, it would be hugely appreicated. Please let me know if this is the approprate place to ask this question.\u00a0<\/p> Thank you!<\/p>","url":"\/how-do-i-11343\/need-some-direction-with-missing-name-in-freshchat-box-28478?postid=72648#post72648","creationDate":"2023-02-22T00:22:10+0000","relativeCreationDate":"5 months ago"},"isTopicUnread":true,"privateId":4477,"id":28478,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11343,"isIdeation":false,"url":"\/how-do-i-11343","title":"How do I....?","description":"Using Freshchat"},"url":"\/how-do-i-11343\/need-some-direction-with-missing-name-in-freshchat-box-28478","title":"Need some direction with missing name in Freshchat box","lastPost":{"id":72727,"author":{"id":41733,"url":"\/members\/dmagill223-41733","name":"dmagill223","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Thank you, Thank you, Afternoon,\u00a0<\/p> Nearly five months ago I got help from the community to modify one of the chat bubbles. In the process of building that I lost an important bit of the system - the clients name entry before the chat starts.<\/p> *Please note that we have the the chat bubble set to turn off outside business hours. 8 - 6 EST.<\/p> This is our standard and live site with chat:\u00a0https:\/\/manitoulintransport.com\/<\/a><\/p> I\u2019m on the free plan and the only setting available to me is billing. \u00a0<\/p> Has anyone encountered this before and know how to rectify it?<\/p> \u00a0<\/p> Thanks<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/how-do-i-11343\/can-t-access-account-settings-27582?postid=70803#post70803","creationDate":"2023-01-01T06:44:24+0000","relativeCreationDate":"7 months ago"},"isTopicUnread":true,"privateId":4043,"id":27582,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11343,"isIdeation":false,"url":"\/how-do-i-11343","title":"How do I....?","description":"Using Freshchat"},"url":"\/how-do-i-11343\/can-t-access-account-settings-27582","title":"Can't access account settings","lastPost":{"id":70803,"author":{"id":40885,"url":"\/members\/rorym-40885","name":"RoryM","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/44c9184e-42bd-4def-b2b1-46a6894ceb83.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" I haven\u2019t logged into my account in a while and when I did so today, I had lost all access to the settings of my chat widget.<\/p> I\u2019m on the free plan and the only setting available to me is billing. \u00a0<\/p> Has anyone encountered this before and know how to rectify it?<\/p> \u00a0<\/p> Thanks<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/how-do-i-11343\/can-t-access-account-settings-27582?postid=70803#post70803","creationDate":"2023-01-01T06:44:24+0000","relativeCreationDate":"7 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":70803,"author":{"id":40885,"url":"\/members\/rorym-40885","name":"RoryM","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/44c9184e-42bd-4def-b2b1-46a6894ceb83.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" I haven\u2019t logged into my account in a while and when I did so today, I had lost all access to the settings of my chat widget.<\/p> I\u2019m on the free plan and the only setting available to me is billing. \u00a0<\/p> Has anyone encountered this before and know how to rectify it?<\/p> \u00a0<\/p> Thanks<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/how-do-i-11343\/can-t-access-account-settings-27582?postid=70803#post70803","creationDate":"2023-01-01T06:44:24+0000","relativeCreationDate":"7 months ago"},"numberOfViews":11,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshchat-11321","categoryId":11321,"title":"Using Freshchat","metaRobots":"index, follow","type":0},"lastPostId":"70803"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"ef6a3f3c20309ffb69b8c7f160c8627bf0b8598f","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.![\"\ud83d\udccc\"](\"https:\/\/cdn.jsdelivr.net\/emojione\/assets\/png\/1f4cc.png?v=2.2.7\"\/ "\\":pushpin:\\"")
Generative AI\u2019s impact on customer service and support<\/p> Quick demo on leveraging AI for enhanced customer service functions<\/p> Q&A session<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section> Understand how Generative AI is transforming customer service<\/p> Discover how AI enhances self-service and delivers quick resolutions, freeing up agent time<\/p> Explore Freshworks' newly launched Freddy AI, powered by Generative AI, for automating repetitive tasks and maximising productivity<\/p>\u00a0 Learn how Freddy AI enables proactive issue identification and timely decision-making for business\u00a0growth<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>![\"\ud83d\udc49\ud83c\udffd\"](\"https:\/\/cdn.jsdelivr.net\/emojione\/assets\/png\/1f449-1f3fd.png?v=2.2.7\"\/ "\\":point_right_tone3:\\"")
\u00a0RSVP NOW !!<\/strong><\/a><\/p>","author":{"id":43548,"url":"\/members\/kamakshi-v-43548","name":"Kamakshi V","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/e865e8ef-3f5e-4151-899f-7677e48d6699.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":3},"type":"Webinar","url":"https:\/\/community.freshworks.com\/events\/unleash-ai-cx-gets-more-personalized-predictive-and-optimized-227","image":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/125f6bf9-d0ed-43bb-be49-e160f57f0c14_thumb.jpg","location":"","startsAt":1691510400,"endsAt":1691514000,"contentType":"event","attendees":[],"attendeeCount":0,"isLoggedInUserAttendee":false,"createdAt":"1690397491"},"config":{"selectedTopic":{"id":227,"title":"Unleash AI: CX gets more Personalized, Predictive, and Optimized","content":" Generative AI\u2019s impact on customer service and support<\/p> Quick demo on leveraging AI for enhanced customer service functions<\/p> Q&A session<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section> Understand how Generative AI is transforming customer service<\/p> Discover how AI enhances self-service and delivers quick resolutions, freeing up agent time<\/p> Explore Freshworks' newly launched Freddy AI, powered by Generative AI, for automating repetitive tasks and maximising productivity<\/p>\u00a0 Learn how Freddy AI enables proactive issue identification and timely decision-making for business\u00a0growth<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>How do I....?
11 Topics
![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f7f54a27-ce11-4d55-a58f-2de7b8acdb3a.png\")
![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/e578fd93-6a84-4b84-b4b1-8a6852e01d75.png\")
<\/figure><\/figure>![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/efb6d0c4-2906-471f-a558-e2166b361c1c.png\")
<\/figure>![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/309f9749-f76e-47a8-a2ef-1eba3517d961.png\")
<\/figure><\/figure>
We have a customer that wants to filter conversations based on labels. So if we filter based on the Feature Request label, conversations that have been labeled as Feature Request can be shown in the chat list.<\/p>![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f029ce03-eef6-4976-866d-43bdf366a685.png\")
Thank you.<\/p>","url":"\/how-do-i-11343\/filter-conversations-from-labels-30133?postid=75799#post75799","creationDate":"2023-03-28T05:00:43+0000","relativeCreationDate":"4 months ago"},"isTopicUnread":true,"privateId":18640,"id":30133,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11343,"isIdeation":false,"url":"\/how-do-i-11343","title":"How do I....?","description":"Using Freshchat"},"url":"\/how-do-i-11343\/filter-conversations-from-labels-30133","title":"Filter Conversations From Labels","lastPost":{"id":76405,"author":{"id":42935,"url":"\/members\/app54-42935","name":"app54","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/57ec3df2-7740-481b-bf78-31c9f0a1b348.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3573bbb0-dd7f-4f2c-9329-c14a544f52f1.png\")
<\/figure>![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/bfcbc2eb-e8a9-4809-aed0-593659cd315e.png\")
<\/figure><\/figure><\/figure>
I\u2019ve no idea where all the other settings have gone.<\/p>![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/8cd30ef2-504c-4064-9248-82bd3ebbafc4.png\")
<\/figure>
I\u2019ve no idea where all the other settings have gone.<\/p><\/figure>
I\u2019ve no idea where all the other settings have gone.<\/p><\/figure>Badge winners
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Functional","cookiepolicy.modal.level2":"Normal
Functional + analytics","cookiepolicy.modal.level3":"Complete
Functional + analytics + social media + embedded videos"}}}">
