Hello Freshworks Community,\u00a0<\/span><\/p>

\u00a0<\/p>

Attention please!!\u00a0<\/span><\/span><\/strong><\/h3>

\u00a0<\/p>

The time has finally arrived for us to take Freshworks Community 2.0 - LIVE <\/strong><\/em><\/span>!! Please note that the migration process will begin from Thursday, 20th July, 2023<\/strong>\u00a0and will run over the next few days.<\/span><\/p>

While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories<\/u>. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our entire database. We will be moving over 10,000 articles and the migration will happen in phases, please bear with us as this may take a few weeks to complete.\u00a0<\/span><\/p>

In the interim, we look forward to your feedback, suggestions, any pages that could be broken, please do alert us on this thread so we\u00a0can keep an eye out and amend immediately. We hope these changes bring in more structure, better spaces for discussion and elevate the experience for our members.<\/span><\/p>

Next week, please keep a look out for the details of the new structure, how you can navigate it and start posting in the new specific topic areas.\u00a0<\/span><\/p>

In case you missed the tea on Freshworks Community 2.0 is, please see the article below :<\/span><\/strong><\/p>

<\/oembed><\/p>

\u00a0<\/p>

Lastly before I sign off, a few additional points:<\/span><\/p>

\ud83d\udcdd\u00a0Your feedback is crucial to making this next phase a success. We will soon share a form <\/strong>here so we can hear from you. This will be directly\u00a0 \u00a0 \u00a0 \u00a0reviewed by our Senior Director of Customer Engagement @Colin Crowley<\/user-mention><\/span>\u00a0and I.\u00a0<\/span><\/p>

\ud83c\udf08\u00a0We will also be introducing a fun AMA with me - Ask Aly Anything<\/strong> :)! Over the next quarter, I would like to hear directly from you on any concerns,\u00a0 questions on the next phase of growth and mainly just to get to know you better and hear from you! Stay tuned for those details.<\/span><\/p>

\ud83d\udccc\u00a0\u200bPlease note that as we move to the new categories, the topics you used to \u2018Subscribe\u2019<\/strong> to will be lost. So please ensure to re-subscribe.<\/span><\/p>

\ud83d\udea8If there are any pages that are broken, please alert @Kamakshi V<\/user-mention><\/span>\u00a0\u00a0or me and we will work to rectify as soon as possible.<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>

\u00a0<\/p>

Thanks for your patience and support as always.<\/span><\/p>

\u00a0<\/p>

Best<\/p>

Ally<\/p>","id":32305,"featuredImage":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/7b6a7c39-0dc0-4c6e-80e9-8c999f8945d8_thumb.png","label":"Community News","replyCount":1,"views":96,"post":{"id":80461,"author":{"id":32014,"url":"\/members\/alyssia-correa-32014","name":"alyssia.correa","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ba3dbeb8-0226-46ab-8699-0d19aadada93.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":6},"content":"

Hello Freshworks Community,\u00a0<\/span><\/p>

\u00a0<\/p>

Attention please!!\u00a0<\/span><\/span><\/strong><\/h3>

\u00a0<\/p>

The time has finally arrived for us to take Freshworks Community 2.0 - LIVE <\/strong><\/em><\/span>!! Please note that the migration process will begin from Thursday, 20th July, 2023<\/strong>\u00a0and will run over the next few days.<\/span><\/p>

While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories<\/u>. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our entire database. We will be moving over 10,000 articles and the migration will happen in phases, please bear with us as this may take a few weeks to complete.\u00a0<\/span><\/p>

In the interim, we look forward to your feedback, suggestions, any pages that could be broken, please do alert us on this thread so we\u00a0can keep an eye out and amend immediately. We hope these changes bring in more structure, better spaces for discussion and elevate the experience for our members.<\/span><\/p>

Next week, please keep a look out for the details of the new structure, how you can navigate it and start posting in the new specific topic areas.\u00a0<\/span><\/p>

In case you missed the tea on Freshworks Community 2.0 is, please see the article below :<\/span><\/strong><\/p>

<\/oembed><\/p>

\u00a0<\/p>

Lastly before I sign off, a few additional points:<\/span><\/p>

\ud83d\udcdd\u00a0Your feedback is crucial to making this next phase a success. We will soon share a form <\/strong>here so we can hear from you. This will be directly\u00a0 \u00a0 \u00a0 \u00a0reviewed by our Senior Director of Customer Engagement @Colin Crowley<\/user-mention><\/span>\u00a0and I.\u00a0<\/span><\/p>

\ud83c\udf08\u00a0We will also be introducing a fun AMA with me - Ask Aly Anything<\/strong> :)! Over the next quarter, I would like to hear directly from you on any concerns,\u00a0 questions on the next phase of growth and mainly just to get to know you better and hear from you! Stay tuned for those details.<\/span><\/p>

\ud83d\udccc\u00a0\u200bPlease note that as we move to the new categories, the topics you used to \u2018Subscribe\u2019<\/strong> to will be lost. So please ensure to re-subscribe.<\/span><\/p>

\ud83d\udea8If there are any pages that are broken, please alert @Kamakshi V<\/user-mention><\/span>\u00a0\u00a0or me and we will work to rectify as soon as possible.<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>

\u00a0<\/p>

Thanks for your patience and support as always.<\/span><\/p>

\u00a0<\/p>

Best<\/p>

Ally<\/p>","url":"\/announcements-11308\/attention-please-maintenance-hours-for-freshworks-community-2-0-32305?postid=80461#post80461","creationDate":"2023-07-19T08:44:32+0000","relativeCreationDate":"2 days ago"},"contentType":"article","type":0,"likes":4,"hasCurrentUserLiked":false},"config":{"selectedTopic":{"url":"https:\/\/community.freshworks.com\/announcements-11308\/attention-please-maintenance-hours-for-freshworks-community-2-0-32305","title":"\ud83d\udea8 ATTENTION PLEASE!! \ud83d\udea8 Maintenance Hours for Freshworks Community 2.0 \u200b\u200b\u200b\u200b\u200b\u200b\u200b\ud83d\udd27","description":"

Hello Freshworks Community,\u00a0<\/span><\/p>

\u00a0<\/p>

Attention please!!\u00a0<\/span><\/span><\/strong><\/h3>

\u00a0<\/p>

The time has finally arrived for us to take Freshworks Community 2.0 - LIVE <\/strong><\/em><\/span>!! Please note that the migration process will begin from Thursday, 20th July, 2023<\/strong>\u00a0and will run over the next few days.<\/span><\/p>

While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories<\/u>. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our entire database. We will be moving over 10,000 articles and the migration will happen in phases, please bear with us as this may take a few weeks to complete.\u00a0<\/span><\/p>

In the interim, we look forward to your feedback, suggestions, any pages that could be broken, please do alert us on this thread so we\u00a0can keep an eye out and amend immediately. We hope these changes bring in more structure, better spaces for discussion and elevate the experience for our members.<\/span><\/p>

Next week, please keep a look out for the details of the new structure, how you can navigate it and start posting in the new specific topic areas.\u00a0<\/span><\/p>

In case you missed the tea on Freshworks Community 2.0 is, please see the article below :<\/span><\/strong><\/p>

<\/oembed><\/p>

\u00a0<\/p>

Lastly before I sign off, a few additional points:<\/span><\/p>

\ud83d\udcdd\u00a0Your feedback is crucial to making this next phase a success. We will soon share a form <\/strong>here so we can hear from you. This will be directly\u00a0 \u00a0 \u00a0 \u00a0reviewed by our Senior Director of Customer Engagement @Colin Crowley<\/user-mention><\/span>\u00a0and I.\u00a0<\/span><\/p>

\ud83c\udf08\u00a0We will also be introducing a fun AMA with me - Ask Aly Anything<\/strong> :)! Over the next quarter, I would like to hear directly from you on any concerns,\u00a0 questions on the next phase of growth and mainly just to get to know you better and hear from you! Stay tuned for those details.<\/span><\/p>

\ud83d\udccc\u00a0\u200bPlease note that as we move to the new categories, the topics you used to \u2018Subscribe\u2019<\/strong> to will be lost. So please ensure to re-subscribe.<\/span><\/p>

\ud83d\udea8If there are any pages that are broken, please alert @Kamakshi V<\/user-mention><\/span>\u00a0\u00a0or me and we will work to rectify as soon as possible.<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>

\u00a0<\/p>

Thanks for your patience and support as always.<\/span><\/p>

\u00a0<\/p>

Best<\/p>

Ally<\/p>","id":32305,"featuredImage":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/7b6a7c39-0dc0-4c6e-80e9-8c999f8945d8_thumb.png","label":"Community News","replyCount":1,"views":96,"post":{"id":80461,"author":{"id":32014,"url":"\/members\/alyssia-correa-32014","name":"alyssia.correa","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ba3dbeb8-0226-46ab-8699-0d19aadada93.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":6},"content":"

Hello Freshworks Community,\u00a0<\/span><\/p>

\u00a0<\/p>

Attention please!!\u00a0<\/span><\/span><\/strong><\/h3>

\u00a0<\/p>

The time has finally arrived for us to take Freshworks Community 2.0 - LIVE <\/strong><\/em><\/span>!! Please note that the migration process will begin from Thursday, 20th July, 2023<\/strong>\u00a0and will run over the next few days.<\/span><\/p>

While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories<\/u>. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our entire database. We will be moving over 10,000 articles and the migration will happen in phases, please bear with us as this may take a few weeks to complete.\u00a0<\/span><\/p>

In the interim, we look forward to your feedback, suggestions, any pages that could be broken, please do alert us on this thread so we\u00a0can keep an eye out and amend immediately. We hope these changes bring in more structure, better spaces for discussion and elevate the experience for our members.<\/span><\/p>

Next week, please keep a look out for the details of the new structure, how you can navigate it and start posting in the new specific topic areas.\u00a0<\/span><\/p>

In case you missed the tea on Freshworks Community 2.0 is, please see the article below :<\/span><\/strong><\/p>

<\/oembed><\/p>

\u00a0<\/p>

Lastly before I sign off, a few additional points:<\/span><\/p>

\ud83d\udcdd\u00a0Your feedback is crucial to making this next phase a success. We will soon share a form <\/strong>here so we can hear from you. This will be directly\u00a0 \u00a0 \u00a0 \u00a0reviewed by our Senior Director of Customer Engagement @Colin Crowley<\/user-mention><\/span>\u00a0and I.\u00a0<\/span><\/p>

\ud83c\udf08\u00a0We will also be introducing a fun AMA with me - Ask Aly Anything<\/strong> :)! Over the next quarter, I would like to hear directly from you on any concerns,\u00a0 questions on the next phase of growth and mainly just to get to know you better and hear from you! Stay tuned for those details.<\/span><\/p>

\ud83d\udccc\u00a0\u200bPlease note that as we move to the new categories, the topics you used to \u2018Subscribe\u2019<\/strong> to will be lost. So please ensure to re-subscribe.<\/span><\/p>

\ud83d\udea8If there are any pages that are broken, please alert @Kamakshi V<\/user-mention><\/span>\u00a0\u00a0or me and we will work to rectify as soon as possible.<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>

\u00a0<\/p>

Thanks for your patience and support as always.<\/span><\/p>

\u00a0<\/p>

Best<\/p>

Ally<\/p>","url":"\/announcements-11308\/attention-please-maintenance-hours-for-freshworks-community-2-0-32305?postid=80461#post80461","creationDate":"2023-07-19T08:44:32+0000","relativeCreationDate":"2 days ago"},"contentType":"article","type":0,"likes":4,"hasCurrentUserLiked":false}},"phrases":{"Forum":{"{n} year|{n} years":"{n} year|{n} years","{n} month|{n} months":"{n} month|{n} months","{n} day|{n} days":"{n} day|{n} days","{n} hour|{n} hours":"{n} hour|{n} hours","{n} minute|{n} minutes":"{n} minute|{n} minutes","just":"just now","{plural} ago":"{plural} ago"}}}">

  • 8Topics
  • 2Replies

8 Topics

The Thanksgiving holiday season ends with Cyber Monday, which is the biggest shopping fest for digital retailers and looks at keeping the shopping momentum going. As people are back from their big holiday break, their hunger for bargain shopping doesn\u2019t dip.<\/span><\/p>

\u00a0<\/p>

Cyber Monday\u2019s growing popularity makes it a day that businesses can no longer ignore. So here are seven tips to get the most of your sales this <\/span>Cyber Monday using a CRM<\/u><\/a>.<\/span><\/p>

\u00a0<\/p>

1. Leverage your CRM for amazing sales campaign ideas:<\/strong> If Cyber Monday hasn\u2019t been on your radar this holiday season, it\u2019s not too late to whip up a quick sales campaign. You can still aim to bring shoppers to your website throughout the week using your CRM and get your sales numbers high.<\/span><\/p>

\u00a0<\/p>

2. Revisit your historic wins<\/strong>: If you\u2019re using a CRM to track sales activities, you can rely on sales reports to deep dive into the numbers. With advanced reporting, you can pull up data and analyze your sales performance via visual charts. These insights can help you\u00a0determine the deals that sell out fast and\u00a0identify products that need huge discounts to capture your customer\u2019s attention.<\/span><\/p>

\u00a0<\/p>

3. Make some noise to woo your customers: <\/strong>Having a powerful landing page can attract leads and educate them about the benefits of your campaign. You can also feature web forms for visitors to submit their contact details for further engagement. A CRM with a landing page builder like <\/span>Freshsales Suite<\/u><\/a> can help you build and deploy landing pages quickly. Landing pages that connect with your CRM ensure that lead information captured goes straight to your CRM for your sales team to follow up.\u00a0<\/span><\/p>

\u00a0<\/p>

4. Promote your campaigns through SMS: <\/strong>Sales SMS are quick to send, have a wider reach and enjoy high open rates. They are versatile, direct and can be a stand-alone campaign or work with other sales channels. You can use SMS to raise awareness on upcoming deals and sales listings by effortlessly reaching out to your prospect\u2019s mobile phones. It is also a great way to turn existing customers into repeat buyers by promoting exclusive sales coupons among old customers to increase sales.<\/span><\/p>

\u00a0<\/p>

5. Act on your lead-gen campaigns: <\/strong>Cyber Monday can be a clever way to push ready-to-buy leads into committing with your business. A CRM that offers deal insights can give you an overview of deals that are ready to buy and the deals that need more nurturing.<\/span><\/p>

\u00a0<\/p>

6. Capture last-minute shoppers with webforms: <\/strong>Adding web forms to your website allows visitors to leave information like name, email address, and more. Web forms make sure that lead information captured goes straight to your CRM. To increase responses, promote exclusive benefits like free shipping, early access, or faster delivery. You can also use this opportunity to market product bundles or open up cross-selling\/upsell opportunities.<\/span><\/p>

\u00a0<\/p>

7. Personalize conversations and prevent a mass exodus: <\/strong>Integrating live chat to your website helps you clear last-minute doubts, questions, and reservations shoppers may have. Live chat also prevents interested leads from leaving your website. By setting up chatbots, you can automate responses to frequently asked questions and ensure prospects get a response without overwhelming your customer service and sales team.<\/span><\/p>","url":"\/sales-sequences-11388\/seven-tips-to-get-more-sales-during-cyber-monday-27044?postid=69647#post69647","creationDate":"2022-11-23T07:30:46+0000","relativeCreationDate":"7 months ago"},"isTopicUnread":true,"privateId":18358,"id":27044,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11388,"isIdeation":false,"url":"\/sales-sequences-11388","title":"Sales Sequences","description":"Using Freshsales"},"url":"\/sales-sequences-11388\/seven-tips-to-get-more-sales-during-cyber-monday-27044","title":"Seven tips to get more sales during Cyber Monday","lastPost":{"id":69647,"author":{"id":36892,"url":"\/members\/shivani-12-36892","name":"shivani.12","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/756be2bf-fa20-4670-908b-f44bd3da9712.png","userTitle":"Top Contributor","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","name":"Top Contributor"},"userLevel":3},"content":"

The Thanksgiving holiday season ends with Cyber Monday, which is the biggest shopping fest for digital retailers and looks at keeping the shopping momentum going. As people are back from their big holiday break, their hunger for bargain shopping doesn\u2019t dip.<\/span><\/p>

\u00a0<\/p>

Cyber Monday\u2019s growing popularity makes it a day that businesses can no longer ignore. So here are seven tips to get the most of your sales this <\/span>Cyber Monday using a CRM<\/u><\/a>.<\/span><\/p>

\u00a0<\/p>

1. Leverage your CRM for amazing sales campaign ideas:<\/strong> If Cyber Monday hasn\u2019t been on your radar this holiday season, it\u2019s not too late to whip up a quick sales campaign. You can still aim to bring shoppers to your website throughout the week using your CRM and get your sales numbers high.<\/span><\/p>

\u00a0<\/p>

2. Revisit your historic wins<\/strong>: If you\u2019re using a CRM to track sales activities, you can rely on sales reports to deep dive into the numbers. With advanced reporting, you can pull up data and analyze your sales performance via visual charts. These insights can help you\u00a0determine the deals that sell out fast and\u00a0identify products that need huge discounts to capture your customer\u2019s attention.<\/span><\/p>

\u00a0<\/p>

3. Make some noise to woo your customers: <\/strong>Having a powerful landing page can attract leads and educate them about the benefits of your campaign. You can also feature web forms for visitors to submit their contact details for further engagement. A CRM with a landing page builder like <\/span>Freshsales Suite<\/u><\/a> can help you build and deploy landing pages quickly. Landing pages that connect with your CRM ensure that lead information captured goes straight to your CRM for your sales team to follow up.\u00a0<\/span><\/p>

\u00a0<\/p>

4. Promote your campaigns through SMS: <\/strong>Sales SMS are quick to send, have a wider reach and enjoy high open rates. They are versatile, direct and can be a stand-alone campaign or work with other sales channels. You can use SMS to raise awareness on upcoming deals and sales listings by effortlessly reaching out to your prospect\u2019s mobile phones. It is also a great way to turn existing customers into repeat buyers by promoting exclusive sales coupons among old customers to increase sales.<\/span><\/p>

\u00a0<\/p>

5. Act on your lead-gen campaigns: <\/strong>Cyber Monday can be a clever way to push ready-to-buy leads into committing with your business. A CRM that offers deal insights can give you an overview of deals that are ready to buy and the deals that need more nurturing.<\/span><\/p>

\u00a0<\/p>

6. Capture last-minute shoppers with webforms: <\/strong>Adding web forms to your website allows visitors to leave information like name, email address, and more. Web forms make sure that lead information captured goes straight to your CRM. To increase responses, promote exclusive benefits like free shipping, early access, or faster delivery. You can also use this opportunity to market product bundles or open up cross-selling\/upsell opportunities.<\/span><\/p>

\u00a0<\/p>

7. Personalize conversations and prevent a mass exodus: <\/strong>Integrating live chat to your website helps you clear last-minute doubts, questions, and reservations shoppers may have. Live chat also prevents interested leads from leaving your website. By setting up chatbots, you can automate responses to frequently asked questions and ensure prospects get a response without overwhelming your customer service and sales team.<\/span><\/p>","url":"\/sales-sequences-11388\/seven-tips-to-get-more-sales-during-cyber-monday-27044?postid=69647#post69647","creationDate":"2022-11-23T07:30:46+0000","relativeCreationDate":"7 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":1,"relevantPost":{"id":69647,"author":{"id":36892,"url":"\/members\/shivani-12-36892","name":"shivani.12","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/756be2bf-fa20-4670-908b-f44bd3da9712.png","userTitle":"Top Contributor","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","name":"Top Contributor"},"userLevel":3},"content":"

The Thanksgiving holiday season ends with Cyber Monday, which is the biggest shopping fest for digital retailers and looks at keeping the shopping momentum going. As people are back from their big holiday break, their hunger for bargain shopping doesn\u2019t dip.<\/span><\/p>

\u00a0<\/p>

Cyber Monday\u2019s growing popularity makes it a day that businesses can no longer ignore. So here are seven tips to get the most of your sales this <\/span>Cyber Monday using a CRM<\/u><\/a>.<\/span><\/p>

\u00a0<\/p>

1. Leverage your CRM for amazing sales campaign ideas:<\/strong> If Cyber Monday hasn\u2019t been on your radar this holiday season, it\u2019s not too late to whip up a quick sales campaign. You can still aim to bring shoppers to your website throughout the week using your CRM and get your sales numbers high.<\/span><\/p>

\u00a0<\/p>

2. Revisit your historic wins<\/strong>: If you\u2019re using a CRM to track sales activities, you can rely on sales reports to deep dive into the numbers. With advanced reporting, you can pull up data and analyze your sales performance via visual charts. These insights can help you\u00a0determine the deals that sell out fast and\u00a0identify products that need huge discounts to capture your customer\u2019s attention.<\/span><\/p>

\u00a0<\/p>

3. Make some noise to woo your customers: <\/strong>Having a powerful landing page can attract leads and educate them about the benefits of your campaign. You can also feature web forms for visitors to submit their contact details for further engagement. A CRM with a landing page builder like <\/span>Freshsales Suite<\/u><\/a> can help you build and deploy landing pages quickly. Landing pages that connect with your CRM ensure that lead information captured goes straight to your CRM for your sales team to follow up.\u00a0<\/span><\/p>

\u00a0<\/p>

4. Promote your campaigns through SMS: <\/strong>Sales SMS are quick to send, have a wider reach and enjoy high open rates. They are versatile, direct and can be a stand-alone campaign or work with other sales channels. You can use SMS to raise awareness on upcoming deals and sales listings by effortlessly reaching out to your prospect\u2019s mobile phones. It is also a great way to turn existing customers into repeat buyers by promoting exclusive sales coupons among old customers to increase sales.<\/span><\/p>

\u00a0<\/p>

5. Act on your lead-gen campaigns: <\/strong>Cyber Monday can be a clever way to push ready-to-buy leads into committing with your business. A CRM that offers deal insights can give you an overview of deals that are ready to buy and the deals that need more nurturing.<\/span><\/p>

\u00a0<\/p>

6. Capture last-minute shoppers with webforms: <\/strong>Adding web forms to your website allows visitors to leave information like name, email address, and more. Web forms make sure that lead information captured goes straight to your CRM. To increase responses, promote exclusive benefits like free shipping, early access, or faster delivery. You can also use this opportunity to market product bundles or open up cross-selling\/upsell opportunities.<\/span><\/p>

\u00a0<\/p>

7. Personalize conversations and prevent a mass exodus: <\/strong>Integrating live chat to your website helps you clear last-minute doubts, questions, and reservations shoppers may have. Live chat also prevents interested leads from leaving your website. By setting up chatbots, you can automate responses to frequently asked questions and ensure prospects get a response without overwhelming your customer service and sales team.<\/span><\/p>","url":"\/sales-sequences-11388\/seven-tips-to-get-more-sales-during-cyber-monday-27044?postid=69647#post69647","creationDate":"2022-11-23T07:30:46+0000","relativeCreationDate":"7 months ago"},"numberOfViews":12,"contentType":"discussion","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshsales-11327","categoryId":11327,"title":"Using Freshsales","metaRobots":"index, follow","type":0},"lastPostId":"69647"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"3dde7736cf9f9430449c2e225f3c1de6323c4be8","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

Sales funnel is an illustration of the stages that a prospect goes through before becoming a customer. And, as your sales reps start engaging with them, only your most qualified prospects move to the next stage, and ultimately towards the close. <\/span>Sales funnel<\/u><\/a> is typically broken down into three stages, namely Awareness stage (Top-of-the funnel), Consideration stage (Middle-of-the funnel) and Decision stage (Bottom-of-the funnel).\u00a0<\/span><\/p>

\u00a0<\/p>

Here\u2019s how you can set up your sales funnel software in seven steps:<\/span><\/p>

\u00a0<\/p>

1. Organize leads entering the funnel: <\/strong>A sales funnel software can help you organize data by breaking them down into modules for managing leads, customers, and opportunities. Capturing leads is the first step to the sales process. A few ways you could capture leads are placing web forms and Call to Action (CTAs) on your blogs and web pages, using a chatbot for intuitive conversations, and getting referrals from your existing customer base.\u00a0<\/span><\/p>

\u00a0<\/p>

2. Qualify leads in the funnel: <\/strong>Using AI, sales funnel software can qualify leads for you based on the lead\u2019s interest and behavior; saving you time and energy from scrambling inside the funnel. AI-powered funnel software helps sales reps identify hot, warm and cold leads through an effective lead scoring system. You can assign positive and negative signals for your contacts.Based on this, AI lets you know which leads are likely to convert into contacts. For example, a lead who does not reply to your follow up mails is likely a negative signal. You can configure the lead scoring rules to match your ideal buyer persona.<\/span><\/p>

\u00a0<\/p>

3. Engage leads through the funnel: <\/strong>After viewing contact scores in the CRM and how likely a lead is going to convert, sales reps need to reach out to the priority leads over phone or email. Using a sales funnel software with built-in email and phone instead, you can create email templates in your funnel software to quickly reach out to leads. You can also automate sending out the first welcome email to new leads using workflows.<\/span><\/p>

\u00a0<\/p>

4. Track Leads: <\/strong>Modern CRMs also track your emails and notify you when the lead opens your email. You\u2019ll know if your email has been read or not. You can also track email metrics to test your email performance, and craft better ones to increase open rates. Phone is still an effective tool for sales reps to sell. A powerful CRM allows you to make calls in a single click, auto-log and record calls, and transfer calls to other agents without the need for wires or third-party tools.<\/span><\/p>

\u00a0<\/p>

5. Automatically move leads down the funnel: <\/strong>As leads progress down the funnel, you must be able to analyze the number of leads by stage in order to ensure your funnel is always full to the brim with leads. It\u2019s also important to know what stage each lead is at to know what to do next. A CRM can move leads down the funnel automatically through workflow automations and templates.\u00a0\u00a0<\/span><\/p>

\u00a0<\/p>

6. Create opportunities to the pipeline: <\/strong>After you\u2019ve met or spoken to the lead, and if they\u2019re committed to buy, you\u2019ll have to quantify the value of the opportunity. Visual sales pipeline in a CRM provides an overview of your deals by stage, allowing you to see how leads are moving down the sales funnel. It also gives sales reps a quick estimate of their targets, and urges them to add more leads during funnel building.<\/span><\/p>

\u00a0<\/p>

7. Nurture leads in the funnel: <\/strong>Not every lead who enters your funnel finds their way to the bottom. Sometimes, even all the qualified leads don\u2019t reach the bottom of the funnel. A CRM helps you win back lost opportunities through lead nurturing. By interacting with leads, whether top, middle or bottom, with relevant nurturing campaigns you keep them interested and groom them into paying customers.\u00a0<\/span><\/p>","url":"\/sales-sequences-11388\/sales-funnel-software-7-steps-to-set-up-26724?postid=68884#post68884","creationDate":"2022-11-03T11:33:37+0000","relativeCreationDate":"8 months ago"},"isTopicUnread":true,"privateId":18334,"id":26724,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11388,"isIdeation":false,"url":"\/sales-sequences-11388","title":"Sales Sequences","description":"Using Freshsales"},"url":"\/sales-sequences-11388\/sales-funnel-software-7-steps-to-set-up-26724","title":"Sales Funnel Software: 7 Steps to Set Up","lastPost":{"id":68884,"author":{"id":30200,"url":"\/members\/manasa-kumar-30200","name":"Manasa Kumar","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ed646d50-6776-4c11-b37f-a7fae7c70167.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":3},"content":"

Sales funnel is an illustration of the stages that a prospect goes through before becoming a customer. And, as your sales reps start engaging with them, only your most qualified prospects move to the next stage, and ultimately towards the close. <\/span>Sales funnel<\/u><\/a> is typically broken down into three stages, namely Awareness stage (Top-of-the funnel), Consideration stage (Middle-of-the funnel) and Decision stage (Bottom-of-the funnel).\u00a0<\/span><\/p>

\u00a0<\/p>

Here\u2019s how you can set up your sales funnel software in seven steps:<\/span><\/p>

\u00a0<\/p>

1. Organize leads entering the funnel: <\/strong>A sales funnel software can help you organize data by breaking them down into modules for managing leads, customers, and opportunities. Capturing leads is the first step to the sales process. A few ways you could capture leads are placing web forms and Call to Action (CTAs) on your blogs and web pages, using a chatbot for intuitive conversations, and getting referrals from your existing customer base.\u00a0<\/span><\/p>

\u00a0<\/p>

2. Qualify leads in the funnel: <\/strong>Using AI, sales funnel software can qualify leads for you based on the lead\u2019s interest and behavior; saving you time and energy from scrambling inside the funnel. AI-powered funnel software helps sales reps identify hot, warm and cold leads through an effective lead scoring system. You can assign positive and negative signals for your contacts.Based on this, AI lets you know which leads are likely to convert into contacts. For example, a lead who does not reply to your follow up mails is likely a negative signal. You can configure the lead scoring rules to match your ideal buyer persona.<\/span><\/p>

\u00a0<\/p>

3. Engage leads through the funnel: <\/strong>After viewing contact scores in the CRM and how likely a lead is going to convert, sales reps need to reach out to the priority leads over phone or email. Using a sales funnel software with built-in email and phone instead, you can create email templates in your funnel software to quickly reach out to leads. You can also automate sending out the first welcome email to new leads using workflows.<\/span><\/p>

\u00a0<\/p>

4. Track Leads: <\/strong>Modern CRMs also track your emails and notify you when the lead opens your email. You\u2019ll know if your email has been read or not. You can also track email metrics to test your email performance, and craft better ones to increase open rates. Phone is still an effective tool for sales reps to sell. A powerful CRM allows you to make calls in a single click, auto-log and record calls, and transfer calls to other agents without the need for wires or third-party tools.<\/span><\/p>

\u00a0<\/p>

5. Automatically move leads down the funnel: <\/strong>As leads progress down the funnel, you must be able to analyze the number of leads by stage in order to ensure your funnel is always full to the brim with leads. It\u2019s also important to know what stage each lead is at to know what to do next. A CRM can move leads down the funnel automatically through workflow automations and templates.\u00a0\u00a0<\/span><\/p>

\u00a0<\/p>

6. Create opportunities to the pipeline: <\/strong>After you\u2019ve met or spoken to the lead, and if they\u2019re committed to buy, you\u2019ll have to quantify the value of the opportunity. Visual sales pipeline in a CRM provides an overview of your deals by stage, allowing you to see how leads are moving down the sales funnel. It also gives sales reps a quick estimate of their targets, and urges them to add more leads during funnel building.<\/span><\/p>

\u00a0<\/p>

7. Nurture leads in the funnel: <\/strong>Not every lead who enters your funnel finds their way to the bottom. Sometimes, even all the qualified leads don\u2019t reach the bottom of the funnel. A CRM helps you win back lost opportunities through lead nurturing. By interacting with leads, whether top, middle or bottom, with relevant nurturing campaigns you keep them interested and groom them into paying customers.\u00a0<\/span><\/p>","url":"\/sales-sequences-11388\/sales-funnel-software-7-steps-to-set-up-26724?postid=68884#post68884","creationDate":"2022-11-03T11:33:37+0000","relativeCreationDate":"8 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":1,"relevantPost":{"id":68884,"author":{"id":30200,"url":"\/members\/manasa-kumar-30200","name":"Manasa Kumar","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ed646d50-6776-4c11-b37f-a7fae7c70167.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":3},"content":"

Sales funnel is an illustration of the stages that a prospect goes through before becoming a customer. And, as your sales reps start engaging with them, only your most qualified prospects move to the next stage, and ultimately towards the close. <\/span>Sales funnel<\/u><\/a> is typically broken down into three stages, namely Awareness stage (Top-of-the funnel), Consideration stage (Middle-of-the funnel) and Decision stage (Bottom-of-the funnel).\u00a0<\/span><\/p>

\u00a0<\/p>

Here\u2019s how you can set up your sales funnel software in seven steps:<\/span><\/p>

\u00a0<\/p>

1. Organize leads entering the funnel: <\/strong>A sales funnel software can help you organize data by breaking them down into modules for managing leads, customers, and opportunities. Capturing leads is the first step to the sales process. A few ways you could capture leads are placing web forms and Call to Action (CTAs) on your blogs and web pages, using a chatbot for intuitive conversations, and getting referrals from your existing customer base.\u00a0<\/span><\/p>

\u00a0<\/p>

2. Qualify leads in the funnel: <\/strong>Using AI, sales funnel software can qualify leads for you based on the lead\u2019s interest and behavior; saving you time and energy from scrambling inside the funnel. AI-powered funnel software helps sales reps identify hot, warm and cold leads through an effective lead scoring system. You can assign positive and negative signals for your contacts.Based on this, AI lets you know which leads are likely to convert into contacts. For example, a lead who does not reply to your follow up mails is likely a negative signal. You can configure the lead scoring rules to match your ideal buyer persona.<\/span><\/p>

\u00a0<\/p>

3. Engage leads through the funnel: <\/strong>After viewing contact scores in the CRM and how likely a lead is going to convert, sales reps need to reach out to the priority leads over phone or email. Using a sales funnel software with built-in email and phone instead, you can create email templates in your funnel software to quickly reach out to leads. You can also automate sending out the first welcome email to new leads using workflows.<\/span><\/p>

\u00a0<\/p>

4. Track Leads: <\/strong>Modern CRMs also track your emails and notify you when the lead opens your email. You\u2019ll know if your email has been read or not. You can also track email metrics to test your email performance, and craft better ones to increase open rates. Phone is still an effective tool for sales reps to sell. A powerful CRM allows you to make calls in a single click, auto-log and record calls, and transfer calls to other agents without the need for wires or third-party tools.<\/span><\/p>

\u00a0<\/p>

5. Automatically move leads down the funnel: <\/strong>As leads progress down the funnel, you must be able to analyze the number of leads by stage in order to ensure your funnel is always full to the brim with leads. It\u2019s also important to know what stage each lead is at to know what to do next. A CRM can move leads down the funnel automatically through workflow automations and templates.\u00a0\u00a0<\/span><\/p>

\u00a0<\/p>

6. Create opportunities to the pipeline: <\/strong>After you\u2019ve met or spoken to the lead, and if they\u2019re committed to buy, you\u2019ll have to quantify the value of the opportunity. Visual sales pipeline in a CRM provides an overview of your deals by stage, allowing you to see how leads are moving down the sales funnel. It also gives sales reps a quick estimate of their targets, and urges them to add more leads during funnel building.<\/span><\/p>

\u00a0<\/p>

7. Nurture leads in the funnel: <\/strong>Not every lead who enters your funnel finds their way to the bottom. Sometimes, even all the qualified leads don\u2019t reach the bottom of the funnel. A CRM helps you win back lost opportunities through lead nurturing. By interacting with leads, whether top, middle or bottom, with relevant nurturing campaigns you keep them interested and groom them into paying customers.\u00a0<\/span><\/p>","url":"\/sales-sequences-11388\/sales-funnel-software-7-steps-to-set-up-26724?postid=68884#post68884","creationDate":"2022-11-03T11:33:37+0000","relativeCreationDate":"8 months ago"},"numberOfViews":27,"contentType":"discussion","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshsales-11327","categoryId":11327,"title":"Using Freshsales","metaRobots":"index, follow","type":0},"lastPostId":"68884"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"3dde7736cf9f9430449c2e225f3c1de6323c4be8","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

Today, almost every company uses sales tools. In fact, over half of sales professionals say sales tools help them build stronger relationships with buyers and close more deals.<\/span><\/p>

From keeping information organized in one place to clearing bottlenecks in the sales process, the right tools will elevate your sales team\u2019 performance.\u00a0<\/span><\/p>

So what are some sales tools that you should invest in today?<\/span><\/p>","url":"\/sales-sequences-11388\/sales-tools-26281?postid=67795#post67795","creationDate":"2022-10-12T09:32:52+0000","relativeCreationDate":"9 months ago"},"isTopicUnread":true,"privateId":3470,"id":26281,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11388,"isIdeation":false,"url":"\/sales-sequences-11388","title":"Sales Sequences","description":"Using Freshsales"},"url":"\/sales-sequences-11388\/sales-tools-26281","title":"Sales tools","lastPost":{"id":67795,"author":{"id":36892,"url":"\/members\/shivani-12-36892","name":"shivani.12","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/756be2bf-fa20-4670-908b-f44bd3da9712.png","userTitle":"Top Contributor","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","name":"Top Contributor"},"userLevel":3},"content":"

Today, almost every company uses sales tools. In fact, over half of sales professionals say sales tools help them build stronger relationships with buyers and close more deals.<\/span><\/p>

From keeping information organized in one place to clearing bottlenecks in the sales process, the right tools will elevate your sales team\u2019 performance.\u00a0<\/span><\/p>

So what are some sales tools that you should invest in today?<\/span><\/p>","url":"\/sales-sequences-11388\/sales-tools-26281?postid=67795#post67795","creationDate":"2022-10-12T09:32:52+0000","relativeCreationDate":"9 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":67795,"author":{"id":36892,"url":"\/members\/shivani-12-36892","name":"shivani.12","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/756be2bf-fa20-4670-908b-f44bd3da9712.png","userTitle":"Top Contributor","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","name":"Top Contributor"},"userLevel":3},"content":"

Today, almost every company uses sales tools. In fact, over half of sales professionals say sales tools help them build stronger relationships with buyers and close more deals.<\/span><\/p>

From keeping information organized in one place to clearing bottlenecks in the sales process, the right tools will elevate your sales team\u2019 performance.\u00a0<\/span><\/p>

So what are some sales tools that you should invest in today?<\/span><\/p>","url":"\/sales-sequences-11388\/sales-tools-26281?postid=67795#post67795","creationDate":"2022-10-12T09:32:52+0000","relativeCreationDate":"9 months ago"},"numberOfViews":8,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshsales-11327","categoryId":11327,"title":"Using Freshsales","metaRobots":"index, follow","type":0},"lastPostId":"67795"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"3dde7736cf9f9430449c2e225f3c1de6323c4be8","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

Sales can be a messy, broken process as reps scramble for data on the right leads to target and nurture and sales managers try to get complete visibility into ongoing deals. A powerful CRM can streamline your sales processes and boost productivity, thus easing the lives of your sales reps and sales managers.<\/p>

From helping sales reps identify sales-ready leads to providing visibility into your sales pipeline, here are four ways you can integrate a CRM in your sales adoption<\/a> plan:<\/p>

  1. Provide a single source of truth: <\/strong>It\u2019s easy to lose or miscommunicate lead data when leads are passed between different sales teams. This leaves salespeople with an incomplete view of the prospect. A CRM helps prevent this by documenting all prospect and customer information in one place.

    \tThis serves as a single source of truth that all reps can access to get a complete, 360-degree view of prospects including: - A quick summary of basic lead and customer information - A chronological timeline view of each client\u2019s engagement with your business.
    \t\u00a0<\/li>\t
  2. Automate mundane tasks: <\/strong>Salespeople spend several hours updating their CRM each week, following up with leads, scheduling meetings, and sending emails among other repetitive tasks. An intuitive CRM can help automate all these tasks, taking away the grunt work and giving salespeople more time to sell.

    \tWith a CRM, you can automatically:
    \t- Capture lead details directly into the CRM
    \t- Set reminders if a prospect does not attend your call
    \t- Assign leads to salespeople and reduce lead response time
    \t- You can also choose from predefined workflow templates within the CRM that help automate manual tasks
    \t\u00a0<\/li>\t
  3. Predict leads that will convert:<\/strong> Prioritizing the right leads helps reps reach out to warm and ready-to-convert leads at the right time. A CRM with predictive contact scoring helps salespeople identify sales-ready prospects by giving each lead a score based on their level of engagement with your business and how well they fit with your Ideal Customer Profile (ICP). Sales reps can use this score to decide which leads to reach out to right away with a sales proposal, which ones to nurture, and which ones to ignore.
    \t\u00a0<\/li>\t
  4. Get complete visibility into your sales pipeline:<\/strong> Broken sales processes that are monitored using multiple tools make it difficult for sales managers to get a full view of what\u2019s going on. With a CRM, you can get a bird\u2019s eye view of the entire sales pipeline, manage deal stages, and identify stagnant deals.<\/li><\/ol>


    \u200b\u200b\u200b\u200b\u200b\u200b\u200bSo how would you use a CRM in your sales adoption plan?<\/p>","url":"\/sales-sequences-11388\/sales-adoption-26195?postid=67611#post67611","creationDate":"2022-10-06T10:20:09+0000","relativeCreationDate":"9 months ago"},"isTopicUnread":true,"privateId":18274,"id":26195,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11388,"isIdeation":false,"url":"\/sales-sequences-11388","title":"Sales Sequences","description":"Using Freshsales"},"url":"\/sales-sequences-11388\/sales-adoption-26195","title":"Sales adoption","lastPost":{"id":67611,"author":{"id":36892,"url":"\/members\/shivani-12-36892","name":"shivani.12","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/756be2bf-fa20-4670-908b-f44bd3da9712.png","userTitle":"Top Contributor","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","name":"Top Contributor"},"userLevel":3},"content":"

    Sales can be a messy, broken process as reps scramble for data on the right leads to target and nurture and sales managers try to get complete visibility into ongoing deals. A powerful CRM can streamline your sales processes and boost productivity, thus easing the lives of your sales reps and sales managers.<\/p>

    From helping sales reps identify sales-ready leads to providing visibility into your sales pipeline, here are four ways you can integrate a CRM in your sales adoption<\/a> plan:<\/p>

    1. Provide a single source of truth: <\/strong>It\u2019s easy to lose or miscommunicate lead data when leads are passed between different sales teams. This leaves salespeople with an incomplete view of the prospect. A CRM helps prevent this by documenting all prospect and customer information in one place.

      \tThis serves as a single source of truth that all reps can access to get a complete, 360-degree view of prospects including: - A quick summary of basic lead and customer information - A chronological timeline view of each client\u2019s engagement with your business.
      \t\u00a0<\/li>\t
    2. Automate mundane tasks: <\/strong>Salespeople spend several hours updating their CRM each week, following up with leads, scheduling meetings, and sending emails among other repetitive tasks. An intuitive CRM can help automate all these tasks, taking away the grunt work and giving salespeople more time to sell.

      \tWith a CRM, you can automatically:
      \t- Capture lead details directly into the CRM
      \t- Set reminders if a prospect does not attend your call
      \t- Assign leads to salespeople and reduce lead response time
      \t- You can also choose from predefined workflow templates within the CRM that help automate manual tasks
      \t\u00a0<\/li>\t
    3. Predict leads that will convert:<\/strong> Prioritizing the right leads helps reps reach out to warm and ready-to-convert leads at the right time. A CRM with predictive contact scoring helps salespeople identify sales-ready prospects by giving each lead a score based on their level of engagement with your business and how well they fit with your Ideal Customer Profile (ICP). Sales reps can use this score to decide which leads to reach out to right away with a sales proposal, which ones to nurture, and which ones to ignore.
      \t\u00a0<\/li>\t
    4. Get complete visibility into your sales pipeline:<\/strong> Broken sales processes that are monitored using multiple tools make it difficult for sales managers to get a full view of what\u2019s going on. With a CRM, you can get a bird\u2019s eye view of the entire sales pipeline, manage deal stages, and identify stagnant deals.<\/li><\/ol>


      \u200b\u200b\u200b\u200b\u200b\u200b\u200bSo how would you use a CRM in your sales adoption plan?<\/p>","url":"\/sales-sequences-11388\/sales-adoption-26195?postid=67611#post67611","creationDate":"2022-10-06T10:20:09+0000","relativeCreationDate":"9 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":1,"relevantPost":{"id":67611,"author":{"id":36892,"url":"\/members\/shivani-12-36892","name":"shivani.12","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/756be2bf-fa20-4670-908b-f44bd3da9712.png","userTitle":"Top Contributor","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","name":"Top Contributor"},"userLevel":3},"content":"

      Sales can be a messy, broken process as reps scramble for data on the right leads to target and nurture and sales managers try to get complete visibility into ongoing deals. A powerful CRM can streamline your sales processes and boost productivity, thus easing the lives of your sales reps and sales managers.<\/p>

      From helping sales reps identify sales-ready leads to providing visibility into your sales pipeline, here are four ways you can integrate a CRM in your sales adoption<\/a> plan:<\/p>

      1. Provide a single source of truth: <\/strong>It\u2019s easy to lose or miscommunicate lead data when leads are passed between different sales teams. This leaves salespeople with an incomplete view of the prospect. A CRM helps prevent this by documenting all prospect and customer information in one place.

        \tThis serves as a single source of truth that all reps can access to get a complete, 360-degree view of prospects including: - A quick summary of basic lead and customer information - A chronological timeline view of each client\u2019s engagement with your business.
        \t\u00a0<\/li>\t
      2. Automate mundane tasks: <\/strong>Salespeople spend several hours updating their CRM each week, following up with leads, scheduling meetings, and sending emails among other repetitive tasks. An intuitive CRM can help automate all these tasks, taking away the grunt work and giving salespeople more time to sell.

        \tWith a CRM, you can automatically:
        \t- Capture lead details directly into the CRM
        \t- Set reminders if a prospect does not attend your call
        \t- Assign leads to salespeople and reduce lead response time
        \t- You can also choose from predefined workflow templates within the CRM that help automate manual tasks
        \t\u00a0<\/li>\t
      3. Predict leads that will convert:<\/strong> Prioritizing the right leads helps reps reach out to warm and ready-to-convert leads at the right time. A CRM with predictive contact scoring helps salespeople identify sales-ready prospects by giving each lead a score based on their level of engagement with your business and how well they fit with your Ideal Customer Profile (ICP). Sales reps can use this score to decide which leads to reach out to right away with a sales proposal, which ones to nurture, and which ones to ignore.
        \t\u00a0<\/li>\t
      4. Get complete visibility into your sales pipeline:<\/strong> Broken sales processes that are monitored using multiple tools make it difficult for sales managers to get a full view of what\u2019s going on. With a CRM, you can get a bird\u2019s eye view of the entire sales pipeline, manage deal stages, and identify stagnant deals.<\/li><\/ol>


        \u200b\u200b\u200b\u200b\u200b\u200b\u200bSo how would you use a CRM in your sales adoption plan?<\/p>","url":"\/sales-sequences-11388\/sales-adoption-26195?postid=67611#post67611","creationDate":"2022-10-06T10:20:09+0000","relativeCreationDate":"9 months ago"},"numberOfViews":7,"contentType":"discussion","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshsales-11327","categoryId":11327,"title":"Using Freshsales","metaRobots":"index, follow","type":0},"lastPostId":"67611"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"3dde7736cf9f9430449c2e225f3c1de6323c4be8","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

\u00a0<\/p>

QOTW: <\/strong>Outside sales is still relevant in an era where online interactions are thriving. So what would you say are the benefits of leveraging outside sales today?<\/strong><\/p><\/div><\/section>

\u00a0<\/p>

Here are mine:\u00a0
1. Leverage in-person cues:<\/strong> During face-to-face meeting with prospects, sales reps can gauge a lead\u2019s interest and steer conversations based on their body language, rapport, and behavior

2. Establish positive relationships:<\/strong> Both B2C and B2B consumers today crave human connections. In-person sales meetings can help build positive relationships with contacts, ultimately building trust and loyalty

3. Get first-hand insights:<\/strong> Outside sales allows reps to talk one-on-one with industry professionals, where they can learn about market conditions and competitors

4. Provide customers the chance to touch and feel a product: <\/strong>Live demos allow leads to ask personalized questions and discover how the product can help their unique challenges and needs. Being on-site with a lead while they learn how to use a product is an invaluable way to show its capabilities

5. Increased clarity:<\/strong> Live demos reduce the chance of dreaded connectivity issues when trying to show a product to a lead via video call. There is no lack of clarification or frustrating gaps in connectivity

6. Create a personal experience<\/strong>: In an age where most things are done through a screen, it can be refreshing for leads to put a face to a business. Brands that practice outside sales can create a personalized human experience for each prospect<\/p>

Know more<\/a><\/strong><\/p>

\u00a0<\/p>

Look forward to hearing from you in the comments!<\/p>","url":"\/sales-sequences-11388\/qotw-what-would-you-say-are-the-benefits-of-leveraging-outside-sales-today-25793?postid=66732#post66732","creationDate":"2022-09-14T11:48:28+0000","relativeCreationDate":"10 months ago"},"isTopicUnread":true,"privateId":12767,"id":25793,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11388,"isIdeation":false,"url":"\/sales-sequences-11388","title":"Sales Sequences","description":"Using Freshsales"},"url":"\/sales-sequences-11388\/qotw-what-would-you-say-are-the-benefits-of-leveraging-outside-sales-today-25793","title":"QOTW: What would you say are the benefits of leveraging outside sales today?","lastPost":{"id":66732,"author":{"id":36892,"url":"\/members\/shivani-12-36892","name":"shivani.12","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/756be2bf-fa20-4670-908b-f44bd3da9712.png","userTitle":"Top Contributor","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","name":"Top Contributor"},"userLevel":3},"content":"

\u00a0<\/p>

QOTW: <\/strong>Outside sales is still relevant in an era where online interactions are thriving. So what would you say are the benefits of leveraging outside sales today?<\/strong><\/p><\/div><\/section>

\u00a0<\/p>

Here are mine:\u00a0
1. Leverage in-person cues:<\/strong> During face-to-face meeting with prospects, sales reps can gauge a lead\u2019s interest and steer conversations based on their body language, rapport, and behavior

2. Establish positive relationships:<\/strong> Both B2C and B2B consumers today crave human connections. In-person sales meetings can help build positive relationships with contacts, ultimately building trust and loyalty

3. Get first-hand insights:<\/strong> Outside sales allows reps to talk one-on-one with industry professionals, where they can learn about market conditions and competitors

4. Provide customers the chance to touch and feel a product: <\/strong>Live demos allow leads to ask personalized questions and discover how the product can help their unique challenges and needs. Being on-site with a lead while they learn how to use a product is an invaluable way to show its capabilities

5. Increased clarity:<\/strong> Live demos reduce the chance of dreaded connectivity issues when trying to show a product to a lead via video call. There is no lack of clarification or frustrating gaps in connectivity

6. Create a personal experience<\/strong>: In an age where most things are done through a screen, it can be refreshing for leads to put a face to a business. Brands that practice outside sales can create a personalized human experience for each prospect<\/p>

Know more<\/a><\/strong><\/p>

\u00a0<\/p>

Look forward to hearing from you in the comments!<\/p>","url":"\/sales-sequences-11388\/qotw-what-would-you-say-are-the-benefits-of-leveraging-outside-sales-today-25793?postid=66732#post66732","creationDate":"2022-09-14T11:48:28+0000","relativeCreationDate":"10 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":1,"relevantPost":{"id":66732,"author":{"id":36892,"url":"\/members\/shivani-12-36892","name":"shivani.12","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/756be2bf-fa20-4670-908b-f44bd3da9712.png","userTitle":"Top Contributor","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","name":"Top Contributor"},"userLevel":3},"content":"

\u00a0<\/p>

QOTW: <\/strong>Outside sales is still relevant in an era where online interactions are thriving. So what would you say are the benefits of leveraging outside sales today?<\/strong><\/p><\/div><\/section>

\u00a0<\/p>

Here are mine:\u00a0
1. Leverage in-person cues:<\/strong> During face-to-face meeting with prospects, sales reps can gauge a lead\u2019s interest and steer conversations based on their body language, rapport, and behavior

2. Establish positive relationships:<\/strong> Both B2C and B2B consumers today crave human connections. In-person sales meetings can help build positive relationships with contacts, ultimately building trust and loyalty

3. Get first-hand insights:<\/strong> Outside sales allows reps to talk one-on-one with industry professionals, where they can learn about market conditions and competitors

4. Provide customers the chance to touch and feel a product: <\/strong>Live demos allow leads to ask personalized questions and discover how the product can help their unique challenges and needs. Being on-site with a lead while they learn how to use a product is an invaluable way to show its capabilities

5. Increased clarity:<\/strong> Live demos reduce the chance of dreaded connectivity issues when trying to show a product to a lead via video call. There is no lack of clarification or frustrating gaps in connectivity

6. Create a personal experience<\/strong>: In an age where most things are done through a screen, it can be refreshing for leads to put a face to a business. Brands that practice outside sales can create a personalized human experience for each prospect<\/p>

Know more<\/a><\/strong><\/p>

\u00a0<\/p>

Look forward to hearing from you in the comments!<\/p>","url":"\/sales-sequences-11388\/qotw-what-would-you-say-are-the-benefits-of-leveraging-outside-sales-today-25793?postid=66732#post66732","creationDate":"2022-09-14T11:48:28+0000","relativeCreationDate":"10 months ago"},"numberOfViews":8,"contentType":"article","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshsales-11327","categoryId":11327,"title":"Using Freshsales","metaRobots":"index, follow","type":0},"lastPostId":"66732"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"3dde7736cf9f9430449c2e225f3c1de6323c4be8","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

Devising a sales strategy is unique for every business.\u00a0<\/span><\/p>

Before you set up a sales strategy<\/a> for your business, here are some key parameters you need to consider:<\/span><\/p>

  1. Company vision: <\/strong>A clear declaration of your company\u2019s future direction helps you determine what you need to achieve now and in the near future<\/span><\/li>\t
  2. Revenue goals: <\/strong>Your revenue goals must be aligned with your company vision. It can be something as simple as closing certain targets for this quarter<\/span><\/li>\t
  3. Ideal customer profile (ICP):<\/strong> Creating an archetype of your ideal customers, including their background and pain points can help your sales team identify the right prospects to go after<\/span><\/li>\t
  4. Value proposition:<\/strong> Now that you\u2019ve created an ICP, having a value proposition lets your customers understand how your product\/service can fulfill their needs, the benefits it offers and how it is different from the competition<\/span><\/li>\t
  5. Budget: <\/strong>Sales strategy involves various activities, right from providing tools and software for salespeople to training and onboarding them. These require considerable time and resources. Having a dedicated budget can ensure that you have the necessary means to invest in your salespeople and boost your revenue.<\/span><\/li><\/ol>","url":"\/sales-sequences-11388\/sales-strategy-25669?postid=66437#post66437","creationDate":"2022-09-07T11:38:09+0000","relativeCreationDate":"10 months ago"},"isTopicUnread":true,"privateId":18216,"id":25669,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11388,"isIdeation":false,"url":"\/sales-sequences-11388","title":"Sales Sequences","description":"Using Freshsales"},"url":"\/sales-sequences-11388\/sales-strategy-25669","title":"Sales Strategy","lastPost":{"id":66437,"author":{"id":36892,"url":"\/members\/shivani-12-36892","name":"shivani.12","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/756be2bf-fa20-4670-908b-f44bd3da9712.png","userTitle":"Top Contributor","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","name":"Top Contributor"},"userLevel":3},"content":"

    Devising a sales strategy is unique for every business.\u00a0<\/span><\/p>

    Before you set up a sales strategy<\/a> for your business, here are some key parameters you need to consider:<\/span><\/p>

    1. Company vision: <\/strong>A clear declaration of your company\u2019s future direction helps you determine what you need to achieve now and in the near future<\/span><\/li>\t
    2. Revenue goals: <\/strong>Your revenue goals must be aligned with your company vision. It can be something as simple as closing certain targets for this quarter<\/span><\/li>\t
    3. Ideal customer profile (ICP):<\/strong> Creating an archetype of your ideal customers, including their background and pain points can help your sales team identify the right prospects to go after<\/span><\/li>\t
    4. Value proposition:<\/strong> Now that you\u2019ve created an ICP, having a value proposition lets your customers understand how your product\/service can fulfill their needs, the benefits it offers and how it is different from the competition<\/span><\/li>\t
    5. Budget: <\/strong>Sales strategy involves various activities, right from providing tools and software for salespeople to training and onboarding them. These require considerable time and resources. Having a dedicated budget can ensure that you have the necessary means to invest in your salespeople and boost your revenue.<\/span><\/li><\/ol>","url":"\/sales-sequences-11388\/sales-strategy-25669?postid=66437#post66437","creationDate":"2022-09-07T11:38:09+0000","relativeCreationDate":"10 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":2,"relevantPost":{"id":66437,"author":{"id":36892,"url":"\/members\/shivani-12-36892","name":"shivani.12","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/756be2bf-fa20-4670-908b-f44bd3da9712.png","userTitle":"Top Contributor","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","name":"Top Contributor"},"userLevel":3},"content":"

      Devising a sales strategy is unique for every business.\u00a0<\/span><\/p>

      Before you set up a sales strategy<\/a> for your business, here are some key parameters you need to consider:<\/span><\/p>

      1. Company vision: <\/strong>A clear declaration of your company\u2019s future direction helps you determine what you need to achieve now and in the near future<\/span><\/li>\t
      2. Revenue goals: <\/strong>Your revenue goals must be aligned with your company vision. It can be something as simple as closing certain targets for this quarter<\/span><\/li>\t
      3. Ideal customer profile (ICP):<\/strong> Creating an archetype of your ideal customers, including their background and pain points can help your sales team identify the right prospects to go after<\/span><\/li>\t
      4. Value proposition:<\/strong> Now that you\u2019ve created an ICP, having a value proposition lets your customers understand how your product\/service can fulfill their needs, the benefits it offers and how it is different from the competition<\/span><\/li>\t
      5. Budget: <\/strong>Sales strategy involves various activities, right from providing tools and software for salespeople to training and onboarding them. These require considerable time and resources. Having a dedicated budget can ensure that you have the necessary means to invest in your salespeople and boost your revenue.<\/span><\/li><\/ol>","url":"\/sales-sequences-11388\/sales-strategy-25669?postid=66437#post66437","creationDate":"2022-09-07T11:38:09+0000","relativeCreationDate":"10 months ago"},"numberOfViews":15,"contentType":"discussion","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshsales-11327","categoryId":11327,"title":"Using Freshsales","metaRobots":"index, follow","type":0},"lastPostId":"66437"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"3dde7736cf9f9430449c2e225f3c1de6323c4be8","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
From identifying the best channel for different audiences to helping reps with faster customer interactions and turnovers, cultivating sales experience is important for all reps.\u00a0What are the types of sales experience that a sales rep should have?<\/span><\/strong><\/p>","url":"\/sales-sequences-11388\/sales-experience-25606?postid=66233#post66233","creationDate":"2022-09-01T12:31:12+0000","relativeCreationDate":"10 months ago"},"isTopicUnread":true,"privateId":3144,"id":25606,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11388,"isIdeation":false,"url":"\/sales-sequences-11388","title":"Sales Sequences","description":"Using Freshsales"},"url":"\/sales-sequences-11388\/sales-experience-25606","title":"Sales Experience","lastPost":{"id":66252,"author":{"id":36892,"url":"\/members\/shivani-12-36892","name":"shivani.12","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/756be2bf-fa20-4670-908b-f44bd3da9712.png","userTitle":"Top Contributor","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","name":"Top Contributor"},"userLevel":3},"content":"
\t

From identifying the best channel for different audiences to helping reps with faster customer interactions and turnovers, cultivating sales experience is important for all reps.\u00a0What are the types of sales experience that a sales rep should have?<\/span><\/strong><\/p>\t<\/div><\/content-quote>

There are four types of sales experience<\/a> that any sales rep should have.<\/span><\/p>

1. Inside sales experience: <\/strong>Selling or building relationships with prospects or customers from within an office. Reps engage with prospects via phone, email, or video chat.<\/span><\/p>

2. Outside sales experience: <\/strong>Sales reps go out on the field to interact with prospects and customers in person. Such interaction can be done in trade shows, industry events, or conferences.<\/span><\/p>

3. Inbound sales experience: <\/strong>Engaging with a lead who is inquiring about your company\u2019s product or service. These customers, who are warm leads, contact your business via live chat, your website forms, or social media platforms (DMs).They are already aware of what they want.\u00a0<\/span><\/p>

So reps need to:<\/span><\/p>

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