Discover the game-changing impact of Generative AI<\/strong> on customer service in this power-packed webinar.<\/p> Here\u2019s what you need to know about the session -<\/p> Agenda -<\/strong><\/u><\/p> \u00a0<\/p> What areas we will delve into -<\/u><\/strong><\/p> \u00a0<\/p> Date - Aug 8, 2023<\/strong><\/p> Time - 9:00 AM PST | 9:30 PM IST<\/strong><\/p> Hello Everyone!<\/strong><\/p> Discover the game-changing impact of Generative AI<\/strong> on customer service in this power-packed webinar.<\/p> Here\u2019s what you need to know about the session -<\/p> Agenda -<\/strong><\/u><\/p> \u00a0<\/p> What areas we will delve into -<\/u><\/strong><\/p> \u00a0<\/p> Using Freshservice \u00a0I think I\u2019ll have to just use the category option that we\u2019ve been using instead.\u00a0 It doesn\u2019t seem right that you can\u2019t log an incident against a service in the CMDB.<\/p>\t<\/div><\/content-quote> Yeah, seems a little silly that we can\u2019t specify a \u201csubset\u201d of Assets - such as \u201cjust Services\u201d instead of expecting a Requester to have to know the name(s) of the thing(s) they\u2019re reporting. \u00a0I think I\u2019ll have to just use the category option that we\u2019ve been using instead.\u00a0 It doesn\u2019t seem right that you can\u2019t log an incident against a service in the CMDB.<\/p>\t<\/div><\/content-quote> Yeah, seems a little silly that we can\u2019t specify a \u201csubset\u201d of Assets - such as \u201cjust Services\u201d instead of expecting a Requester to have to know the name(s) of the thing(s) they\u2019re reporting. I\u2019m after some assistance with IT Services please?\u00a0 They are currently setup in different areas of our Freshservice.\u00a0 When somebody raises a ticket via the portal they select an option from Service Type\u00a0which is a free form drop down field created in field manager.\u00a0 When agents raise an incident they don\u2019t use service type, but instead use a different dependent drop down menu where they select the category, item etc\u2026\u00a0and finally, I\u2019ve setup the services in IT Operations\/Services where they can be linked after raising an incident via the impacted services tab and then we can post high priority incidents to the status page for these services.\u00a0 We then also have the service catalogue for people that want to request access\\software\\hardware, but I\u2019m leaving this alone for now.\u00a0 Ideally I\u2019d like to just use the services through IT Operations\/Services (this actually creates the service in the asset inventory), but does anybody know how to link this as a dropdown field in the incident form for both agents and on the portal?\u00a0 I did try adding a drop down field in Field manager using data source and pointing it to assets, but it doesn\u2019t display as a drop down and you have to type characters to search for the service, which isn\u2019t appropriate for us.\u00a0 How does everybody else log incidents against services?\u00a0 If anybody can shed any light on this or show us how they have services set up then that would be great.\u00a0 Thank you<\/p>","url":"\/it-operations-management-11411\/using-it-services-within-freshservice-31636?postid=79302#post79302","creationDate":"2023-06-22T09:14:39+0000","relativeCreationDate":"1 month ago"},"numberOfViews":59,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"79577"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"336ea7d715c882f67dedb5b90eab6e6727827952","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
So, the responder tab is nice where other groups can be notified easily.\u00a0 Downfall is that you cannot do it on the mobile app where quick actions take place most of the time for us at least.\u00a0 It also leaves a gap in who owns the ticket because the second acknowledgement takes no action on the ticket like the first assignee assignment.<\/p> We also setup custom emails within Fresh to accept tickets.\u00a0 Our voicemail system emails a copy of the transcribed message to create a ticket, and workflow parses it to elevate to on-call.\u00a0 We have two functions to the help desk for receiving\/routing the ticket that has a metric and another function\u00a0 to address it.\u00a0 So, two tickets are created for the distinct function (only one group can be added to a ticket).\u00a0 You would probably suggest to create a child ticket but once again that is not an option on the mobile app (once again, the place I would think on-calls are addressed in most cases by nature).\u00a0 Enhance the app to generate a new request inheriting properties of parent.\u00a0 Or, go back to the internal email part that allows forwarding a response to the master ticket to an email address internally in FreshService and we use workflow to routeit for the next group on-call.\u00a0 Acknowledging the same request when staff are limited from changing groups unless a manager doesn't allow re-routes easily.\u00a0 And once again, metrics for both groups cannot be measured.\u00a0 I mostly like the same child ticket creation to be added in the mobile app as with the web app that isn't there, second would be the forward to internal FreshService email with workflow applied to an email accepted ticket.<\/p> Anybody else out there using and thoughts on these processes...<\/p>","url":"\/it-operations-management-11411\/on-call-schedules-30833?postid=77452#post77452","creationDate":"2023-05-08T22:25:37+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5603,"id":30833,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11411,"isIdeation":false,"url":"\/it-operations-management-11411","title":"IT Operations Management","description":"Using Freshservice"},"url":"\/it-operations-management-11411\/on-call-schedules-30833","title":"on-call schedules","lastPost":{"id":77452,"author":{"id":43395,"url":"\/members\/thisismebb22-43395","name":"thisismebb22","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/2c5a97e5-79c5-4762-8162-4413683911f1.png","userTitle":"Top Contributor","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","name":"Top Contributor"},"userLevel":0},"content":" Let me first say I really like this module and has been a cool feature.\u00a0 A few more tweaks and it would be top notch.<\/p> So, the responder tab is nice where other groups can be notified easily.\u00a0 Downfall is that you cannot do it on the mobile app where quick actions take place most of the time for us at least.\u00a0 It also leaves a gap in who owns the ticket because the second acknowledgement takes no action on the ticket like the first assignee assignment.<\/p> We also setup custom emails within Fresh to accept tickets.\u00a0 Our voicemail system emails a copy of the transcribed message to create a ticket, and workflow parses it to elevate to on-call.\u00a0 We have two functions to the help desk for receiving\/routing the ticket that has a metric and another function\u00a0 to address it.\u00a0 So, two tickets are created for the distinct function (only one group can be added to a ticket).\u00a0 You would probably suggest to create a child ticket but once again that is not an option on the mobile app (once again, the place I would think on-calls are addressed in most cases by nature).\u00a0 Enhance the app to generate a new request inheriting properties of parent.\u00a0 Or, go back to the internal email part that allows forwarding a response to the master ticket to an email address internally in FreshService and we use workflow to routeit for the next group on-call.\u00a0 Acknowledging the same request when staff are limited from changing groups unless a manager doesn't allow re-routes easily.\u00a0 And once again, metrics for both groups cannot be measured.\u00a0 I mostly like the same child ticket creation to be added in the mobile app as with the web app that isn't there, second would be the forward to internal FreshService email with workflow applied to an email accepted ticket.<\/p> Anybody else out there using and thoughts on these processes...<\/p>","url":"\/it-operations-management-11411\/on-call-schedules-30833?postid=77452#post77452","creationDate":"2023-05-08T22:25:37+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":1,"relevantPost":{"id":77452,"author":{"id":43395,"url":"\/members\/thisismebb22-43395","name":"thisismebb22","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/2c5a97e5-79c5-4762-8162-4413683911f1.png","userTitle":"Top Contributor","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","name":"Top Contributor"},"userLevel":0},"content":" Let me first say I really like this module and has been a cool feature.\u00a0 A few more tweaks and it would be top notch.<\/p> So, the responder tab is nice where other groups can be notified easily.\u00a0 Downfall is that you cannot do it on the mobile app where quick actions take place most of the time for us at least.\u00a0 It also leaves a gap in who owns the ticket because the second acknowledgement takes no action on the ticket like the first assignee assignment.<\/p> We also setup custom emails within Fresh to accept tickets.\u00a0 Our voicemail system emails a copy of the transcribed message to create a ticket, and workflow parses it to elevate to on-call.\u00a0 We have two functions to the help desk for receiving\/routing the ticket that has a metric and another function\u00a0 to address it.\u00a0 So, two tickets are created for the distinct function (only one group can be added to a ticket).\u00a0 You would probably suggest to create a child ticket but once again that is not an option on the mobile app (once again, the place I would think on-calls are addressed in most cases by nature).\u00a0 Enhance the app to generate a new request inheriting properties of parent.\u00a0 Or, go back to the internal email part that allows forwarding a response to the master ticket to an email address internally in FreshService and we use workflow to routeit for the next group on-call.\u00a0 Acknowledging the same request when staff are limited from changing groups unless a manager doesn't allow re-routes easily.\u00a0 And once again, metrics for both groups cannot be measured.\u00a0 I mostly like the same child ticket creation to be added in the mobile app as with the web app that isn't there, second would be the forward to internal FreshService email with workflow applied to an email accepted ticket.<\/p> Anybody else out there using and thoughts on these processes...<\/p>","url":"\/it-operations-management-11411\/on-call-schedules-30833?postid=77452#post77452","creationDate":"2023-05-08T22:25:37+0000","relativeCreationDate":"2 months ago"},"numberOfViews":24,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"77452"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"336ea7d715c882f67dedb5b90eab6e6727827952","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Is anyone using the Azure Monitor integration in Alert Management? It seems to be working fine in terms of receiving alerts; however, Resource Name isn\u2019t populated - It is blank.<\/p> The emails from Azure Monitor correctly contain the Resource Name, but the alerts in Freshservice have the Resource field as blank. As a result, it aggregates all alarms under the \u201cAlert Name\u201d and there is no way to tell what resource is impacted\/requires investigation.<\/p> The default attribute in Freshservice is\u00a0data.alertContext.condition.allOf[0].dimensions[0].value<\/p> Appreciate any help.<\/p>","url":"\/it-operations-management-11411\/azure-monitor-alert-integration-30187?postid=75934#post75934","creationDate":"2023-03-30T19:47:36+0000","relativeCreationDate":"4 months ago"},"isTopicUnread":true,"privateId":5267,"id":30187,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11411,"isIdeation":false,"url":"\/it-operations-management-11411","title":"IT Operations Management","description":"Using Freshservice"},"url":"\/it-operations-management-11411\/azure-monitor-alert-integration-30187","title":"Azure Monitor Alert Integration","lastPost":{"id":75934,"author":{"id":37011,"url":"\/members\/mbronson-37011","name":"mbronson","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hello all,<\/p> Is anyone using the Azure Monitor integration in Alert Management? It seems to be working fine in terms of receiving alerts; however, Resource Name isn\u2019t populated - It is blank.<\/p> The emails from Azure Monitor correctly contain the Resource Name, but the alerts in Freshservice have the Resource field as blank. As a result, it aggregates all alarms under the \u201cAlert Name\u201d and there is no way to tell what resource is impacted\/requires investigation.<\/p> The default attribute in Freshservice is\u00a0data.alertContext.condition.allOf[0].dimensions[0].value<\/p> Appreciate any help.<\/p>","url":"\/it-operations-management-11411\/azure-monitor-alert-integration-30187?postid=75934#post75934","creationDate":"2023-03-30T19:47:36+0000","relativeCreationDate":"4 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":75934,"author":{"id":37011,"url":"\/members\/mbronson-37011","name":"mbronson","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hello all,<\/p> Is anyone using the Azure Monitor integration in Alert Management? It seems to be working fine in terms of receiving alerts; however, Resource Name isn\u2019t populated - It is blank.<\/p> The emails from Azure Monitor correctly contain the Resource Name, but the alerts in Freshservice have the Resource field as blank. As a result, it aggregates all alarms under the \u201cAlert Name\u201d and there is no way to tell what resource is impacted\/requires investigation.<\/p> The default attribute in Freshservice is\u00a0data.alertContext.condition.allOf[0].dimensions[0].value<\/p> Appreciate any help.<\/p>","url":"\/it-operations-management-11411\/azure-monitor-alert-integration-30187?postid=75934#post75934","creationDate":"2023-03-30T19:47:36+0000","relativeCreationDate":"4 months ago"},"numberOfViews":31,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"75934"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"336ea7d715c882f67dedb5b90eab6e6727827952","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
I was wondering if it is possible to have attachments added to alerts that have been configured as emails in the monitoring tools (or if this might be a feature request).<\/p> We have some systems that don\u2019t support webhooks so we have set them up as emails. Many of these systems can sometimes have files attached to them with more information regarding the alert such as logs. When the mail comes and the alert is created all attachments are ignored\u00a0and we can\u2019t see them. I know the easiest way to solve this is to not use AMS and just have them send a normal email to our Freshservice and generate a ticket that will have all attachments as normal. The problem is that we would like to have it done through AMS to reduce noise as not all alerts need to create an incident since they are informational, yet our team would like to review them occasionally. They also might not have any attachments at all if not required.\u00a0As for alerts that do create incidents, the files should also be attached there of course so our agents can view them.<\/p> I am interested to hear your thoughts and ideas on this, maybe it is already possible and I just don\u2019t know how to do it, or if not, and many people have this use case we could request it from FW to add in the future.<\/p> Wishing everyone a happy week!<\/p>","url":"\/it-operations-management-11411\/adding-attachments-to-alerts-in-freshservice-28536?postid=72810#post72810","creationDate":"2023-02-27T10:42:07+0000","relativeCreationDate":"5 months ago"},"isTopicUnread":true,"privateId":4505,"id":28536,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11411,"isIdeation":false,"url":"\/it-operations-management-11411","title":"IT Operations Management","description":"Using Freshservice"},"url":"\/it-operations-management-11411\/adding-attachments-to-alerts-in-freshservice-28536","title":"Adding attachments to alerts in Freshservice","lastPost":{"id":72810,"author":{"id":38880,"url":"\/members\/elobato-38880","name":"elobato","avatar":"","userTitle":"Top Contributor","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","name":"Top Contributor"},"userLevel":2},"content":" Hi Team, hope you are all well!<\/p> I was wondering if it is possible to have attachments added to alerts that have been configured as emails in the monitoring tools (or if this might be a feature request).<\/p> We have some systems that don\u2019t support webhooks so we have set them up as emails. Many of these systems can sometimes have files attached to them with more information regarding the alert such as logs. When the mail comes and the alert is created all attachments are ignored\u00a0and we can\u2019t see them. I know the easiest way to solve this is to not use AMS and just have them send a normal email to our Freshservice and generate a ticket that will have all attachments as normal. The problem is that we would like to have it done through AMS to reduce noise as not all alerts need to create an incident since they are informational, yet our team would like to review them occasionally. They also might not have any attachments at all if not required.\u00a0As for alerts that do create incidents, the files should also be attached there of course so our agents can view them.<\/p> I am interested to hear your thoughts and ideas on this, maybe it is already possible and I just don\u2019t know how to do it, or if not, and many people have this use case we could request it from FW to add in the future.<\/p> Wishing everyone a happy week!<\/p>","url":"\/it-operations-management-11411\/adding-attachments-to-alerts-in-freshservice-28536?postid=72810#post72810","creationDate":"2023-02-27T10:42:07+0000","relativeCreationDate":"5 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":1,"relevantPost":{"id":72810,"author":{"id":38880,"url":"\/members\/elobato-38880","name":"elobato","avatar":"","userTitle":"Top Contributor","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","name":"Top Contributor"},"userLevel":2},"content":" Hi Team, hope you are all well!<\/p> I was wondering if it is possible to have attachments added to alerts that have been configured as emails in the monitoring tools (or if this might be a feature request).<\/p> We have some systems that don\u2019t support webhooks so we have set them up as emails. Many of these systems can sometimes have files attached to them with more information regarding the alert such as logs. When the mail comes and the alert is created all attachments are ignored\u00a0and we can\u2019t see them. I know the easiest way to solve this is to not use AMS and just have them send a normal email to our Freshservice and generate a ticket that will have all attachments as normal. The problem is that we would like to have it done through AMS to reduce noise as not all alerts need to create an incident since they are informational, yet our team would like to review them occasionally. They also might not have any attachments at all if not required.\u00a0As for alerts that do create incidents, the files should also be attached there of course so our agents can view them.<\/p> I am interested to hear your thoughts and ideas on this, maybe it is already possible and I just don\u2019t know how to do it, or if not, and many people have this use case we could request it from FW to add in the future.<\/p> Wishing everyone a happy week!<\/p>","url":"\/it-operations-management-11411\/adding-attachments-to-alerts-in-freshservice-28536?postid=72810#post72810","creationDate":"2023-02-27T10:42:07+0000","relativeCreationDate":"5 months ago"},"numberOfViews":38,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"72810"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"336ea7d715c882f67dedb5b90eab6e6727827952","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
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Generative AI\u2019s impact on customer service and support<\/p> Quick demo on leveraging AI for enhanced customer service functions<\/p> Q&A session<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section> Understand how Generative AI is transforming customer service<\/p> Discover how AI enhances self-service and delivers quick resolutions, freeing up agent time<\/p> Explore Freshworks' newly launched Freddy AI, powered by Generative AI, for automating repetitive tasks and maximising productivity<\/p>\u00a0 Learn how Freddy AI enables proactive issue identification and timely decision-making for business\u00a0growth<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>![\"\ud83d\udc49\ud83c\udffd\"](\"https:\/\/cdn.jsdelivr.net\/emojione\/assets\/png\/1f449-1f3fd.png?v=2.2.7\"\/ "\\":point_right_tone3:\\"")
\u00a0RSVP NOW !!<\/strong><\/a><\/p>","author":{"id":43548,"url":"\/members\/kamakshi-v-43548","name":"Kamakshi V","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/e865e8ef-3f5e-4151-899f-7677e48d6699.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":3},"type":"Webinar","url":"https:\/\/community.freshworks.com\/events\/unleash-ai-cx-gets-more-personalized-predictive-and-optimized-227","image":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/125f6bf9-d0ed-43bb-be49-e160f57f0c14_thumb.jpg","location":"","startsAt":1691510400,"endsAt":1691514000,"contentType":"event","attendees":[],"attendeeCount":0,"isLoggedInUserAttendee":false,"createdAt":"1690397491"},"config":{"selectedTopic":{"id":227,"title":"Unleash AI: CX gets more Personalized, Predictive, and Optimized","content":" Generative AI\u2019s impact on customer service and support<\/p> Quick demo on leveraging AI for enhanced customer service functions<\/p> Q&A session<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section> Understand how Generative AI is transforming customer service<\/p> Discover how AI enhances self-service and delivers quick resolutions, freeing up agent time<\/p> Explore Freshworks' newly launched Freddy AI, powered by Generative AI, for automating repetitive tasks and maximising productivity<\/p>\u00a0 Learn how Freddy AI enables proactive issue identification and timely decision-making for business\u00a0growth<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>IT Operations Management
4 Topics
Perhaps a Feature Request?<\/p>","url":"\/it-operations-management-11411\/using-it-services-within-freshservice-31636?postid=79577#post79577","creationDate":"2023-06-28T12:20:09+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":79577,"author":{"id":42046,"url":"\/members\/mlp-dustin-42046","name":"MLP_Dustin","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/dd0a2284-eb43-4cb1-a3c0-c4b99f3dc55e.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"
Perhaps a Feature Request?<\/p>","url":"\/it-operations-management-11411\/using-it-services-within-freshservice-31636?postid=79577#post79577","creationDate":"2023-06-28T12:20:09+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":2,"relevantPost":{"id":79302,"author":{"id":40698,"url":"\/members\/lisa-price-40698","name":"lisa.price","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":1},"content":"Badge winners
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Functional","cookiepolicy.modal.level2":"Normal
Functional + analytics","cookiepolicy.modal.level3":"Complete
Functional + analytics + social media + embedded videos"}}}">
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