\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0Register Here<\/u><\/strong><\/a><\/p>

\u00a0<\/p>

\ud83c\udf1f \ud83d\udce3 Spread the word among your peers.<\/p>

\u00a0\ud83d\udc49 Secure your spot for the webinar\u00a0Series Now<\/u><\/span><\/a>\u00a0<\/span><\/strong>\ud83c\udf1f\u00a0<\/p>

\u00a0<\/p>

Should there be any questions\/topics you would like us to cover, please drop them in the comments \ud83d\udc47\ud83c\udffc\u00a0<\/p>

\u00a0<\/p>

Get ready to enhance your analytics game! Don't miss out! We look forward to seeing you at the webinar! \ud83d\ude80\ud83d\udca5<\/p>","url":"\/announcements-and-events-11308\/we-re-back-with-the-freshworks-analytics-webinar-series-31395?postid=78800#post78800","creationDate":"2023-06-12T04:30:06+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":12834,"id":31395,"type":"post","hasCurrentUserLiked":false,"isSticky":true,"features":[{"id":"isSticky","label":"Sticky"}],"forum":{"id":11308,"isIdeation":false,"url":"\/announcements-and-events-11308","title":"Announcements and Events","description":"Get all the latest updates on announcement and events here!"},"url":"\/announcements-and-events-11308\/we-re-back-with-the-freshworks-analytics-webinar-series-31395","title":"We're BACK with the Freshworks Analytics | Webinar Series","lastPost":{"id":80523,"author":{"id":45542,"url":"\/members\/janicebell-45542","name":"Janicebell","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

Where can I locate the recording of the webinar?
Regards
Oshas<\/a><\/p>","url":"\/announcements-and-events-11308\/we-re-back-with-the-freshworks-analytics-webinar-series-31395?postid=80523#post80523","creationDate":"2023-07-20T07:23:09+0000","relativeCreationDate":"4 days ago"},"lastReply":{"id":80523,"author":{"id":45542,"url":"\/members\/janicebell-45542","name":"Janicebell","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

Where can I locate the recording of the webinar?
Regards
Oshas<\/a><\/p>","url":"\/announcements-and-events-11308\/we-re-back-with-the-freshworks-analytics-webinar-series-31395?postid=80523#post80523","creationDate":"2023-07-20T07:23:09+0000","relativeCreationDate":"4 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":29,"numberOfLikes":1,"relevantPost":{"id":78800,"author":{"id":43548,"url":"\/members\/kamakshi-v-43548","name":"Kamakshi V","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/e865e8ef-3f5e-4151-899f-7677e48d6699.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":2},"content":"

\ud83d\udce3\ud83d\udce3\u00a0Attention !!\u00a0Attention<\/span>\u00a0to all our Community members. We\u2019re back with the\u00a0<\/span>most awaited\u00a0<\/em><\/strong>Analytics Webinar Series!<\/em><\/strong>\u00a0<\/em><\/strong><\/span><\/h3>

\u00a0<\/p>

<\/figure>

\u00a0<\/p>

We\u2019re hosting our second series of the Freshworks\u00a0Analytics AMA\u00a0sessions. Due to an overwhelming response and turnout to the previous\u00a0Freshworks Analytics | Ask the Expert<\/span><\/span><\/a><\/strong>\u00a0<\/span><\/span><\/a>\u00a0session\u00a0-\u00a0we decided to make it\u00a0bigger and better!! So you really, do not want to miss out on this one!!<\/p>

\u00a0<\/p>

So what do we have in store for you?? Well this time around, we\u2019re hosting a three-part series<\/strong>\u00a0aimed at improving and understanding the use of\u00a0Analytics to its full potential<\/strong>. The series will cover a\u00a0demo of Freshworks Analytics<\/strong>, two deep dive sessions on\u00a0CX and CRM analytics.\u00a0<\/strong>Ensure you don't miss out by\u00a0<\/span>Registering Now<\/span><\/a>\u00a0<\/span><\/strong>\u2b05<\/span><\/p>

\u00a0<\/p>

Agenda of the Events:<\/span><\/u><\/strong><\/span><\/p>

\u00a0<\/p>

Session 1<\/strong>:\u00a0<\/span>Analytics Overview<\/span>\u00a0<\/strong>\ud83d\udd0d\u00a0<\/p>

Gain insights into Freshworks Analytics with a quick demo and engage in a Q&A with a panel of subject matter experts.<\/p>

\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/p>

<\/figure>

\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Register Here<\/u><\/strong><\/a><\/p>

\u00a0<\/p>

Session 2:\u00a0\u00a0<\/span><\/strong>Deep-dive of CRM Analytics<\/span> \ud83d\udca1<\/strong><\/p>

Discover how Freshworks Analytics can enhance your CRM strategies. This session highlights key features, Use-cases, and offers a detailed product demo, followed by Customer speaks session & an interactive AMA with our product team.\u00a0<\/p>

\u00a0<\/p>

<\/figure><\/div>

\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Register Here<\/u><\/strong><\/a><\/p>

\u00a0<\/p>

Session 3<\/strong>:\u00a0Deep-dive of CX Analytics<\/span> \ud83c\udf1f\u00a0<\/strong><\/p>

Gain valuable insights into customer experience in our CX Analytics session. Explore essential features, Use-cases, and Product Demo in this session. You also get a chance to ask your questions to our panel of experts during the AMA.\u00a0<\/p>

\u00a0<\/p>

<\/figure>

\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/p>

\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0Register Here<\/u><\/strong><\/a><\/p>

\u00a0<\/p>

\ud83c\udf1f \ud83d\udce3 Spread the word among your peers.<\/p>

\u00a0\ud83d\udc49 Secure your spot for the webinar\u00a0Series Now<\/u><\/span><\/a>\u00a0<\/span><\/strong>\ud83c\udf1f\u00a0<\/p>

\u00a0<\/p>

Should there be any questions\/topics you would like us to cover, please drop them in the comments \ud83d\udc47\ud83c\udffc\u00a0<\/p>

\u00a0<\/p>

Get ready to enhance your analytics game! Don't miss out! We look forward to seeing you at the webinar! \ud83d\ude80\ud83d\udca5<\/p>","url":"\/announcements-and-events-11308\/we-re-back-with-the-freshworks-analytics-webinar-series-31395?postid=78800#post78800","creationDate":"2023-06-12T04:30:06+0000","relativeCreationDate":"1 month ago"},"numberOfViews":404,"contentType":"article","featuredImage":"","publicLabel":"Event News","category":{"url":"\/welcome-center-11305","categoryId":11305,"title":"Welcome Center","metaRobots":"index, follow","type":0},"lastPostId":"80523"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"ff841cebf7cb29663b8a2aff80721d4063ce211b","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

Kamakshi V Community Manager

published inAnnouncements and Events

We're BACK with the Freshworks Analytics | Webinar SeriesEvent News

Attention !! Attention to all our Community members. We’re back with the most awaited Analytics Webinar Series! We’re hosting our second series of the Freshworks Analytics AMA sessions. Due to an overwhelming response and turnout to the previous Freshworks Analytics | Ask the Expert session - we decided to make it bigger and better!! So you really, do not want to miss out on this one!! So what do we have in store for you?? Well this time around, we’re hosting a three-part series aimed at improving and understanding the use of Analytics to its full potential. The series will cover a demo of Freshworks Analytics, two deep dive sessions on CX and CRM analytics. Ensure you don't miss out by Registering Now ⬅ Agenda of the Events: Session 1: Analytics Overview Gain insights into Freshworks Analytics with a quick demo and engage in a Q&A with a panel of subject matter experts. Register Here Session 2:

1 404 29

J

4 days ago

Spring, in the Northern Hemisphere, is almost upon us, and the Freshworks Refresh Community is ready to celebrate \ud83c\udf89. We are super pumped to be hosting a range of activities in the community that are sure to set your heart racing. With an exciting lineup of learning sessions, community activities and giveaways, this is one court you absolutely want to be on!\u00a0<\/span><\/p>

\u00a0<\/span><\/p>

Week 1 - Demo district - <\/strong>There is no airball here, with the perfect set of demos of the top support questions answered by our inhouse experts from Freshdesk, Freshsales<\/a> and Freshservice.\u00a0<\/span><\/a><\/p>

<\/oembed><\/oembed><\/p>

<\/oembed><\/p>

\u00a0<\/p>

Week 2 \u00a0 The community hunt - <\/strong>Think you can hit nothing but net? Hunt and peck through all of the new features and resources we released in the last few months to find the treasure and win a $25 gift card.<\/span><\/p>

<\/oembed><\/p>

\u00a0<\/p>

Week 3 Courtside with community - <\/strong>Hang ten with the community ( and your favorite beverage \u2615\ud83e\uddc3) to get a roundup of what's happening on key topics. This quarter, we are talking about all things eCommerce and IT Operations Management.<\/span><\/p>

<\/oembed><\/p>

<\/oembed><\/p>

\u00a0<\/p>

Week 4 \u00a0 Customer spotlight feature - <\/strong>Get set for the perfect layup by learning from the experts who\u2019ve been there and done that. Learn from expert Freshworks MVPs on how they have applied path breaking ideas to improve their business operations.\u00a0<\/span><\/p>

<\/oembed><\/p><\/oembed>

Week 5 \u00a0 Happy hour\u00a0- <\/strong>Learn to slam dunk with the help of a live workshop hosted by CX advisor, Colin Crowley.<\/span><\/p>

<\/oembed><\/p>

\u00a0<\/p>

\u00a0<\/span>Game Day begins on March 1 - subscribe to stay updated with all the action.\u00a0<\/span>
\u00a0<\/p>

(You must be registered as a community member to be able to subscribe or comment.)
This page will be updated with links as the articles above go live.<\/em><\/p>","url":"\/announcements-and-events-11308\/the-road-to-march-madness-take-a-look-at-your-line-up-23572?postid=59533#post59533","creationDate":"2022-02-28T11:30:03+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":12647,"id":23572,"type":"post","hasCurrentUserLiked":false,"isSticky":true,"features":[{"id":"isSticky","label":"Sticky"}],"forum":{"id":11308,"isIdeation":false,"url":"\/announcements-and-events-11308","title":"Announcements and Events","description":"Get all the latest updates on announcement and events here!"},"url":"\/announcements-and-events-11308\/the-road-to-march-madness-take-a-look-at-your-line-up-23572","title":"The road to March Madness \ud83d\ude80 | Take a look at your line-up","lastPost":{"id":79470,"author":{"id":44992,"url":"\/members\/yuricktrevarthenson-44992","name":"Yuricktrevarthenson","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/b0d080a8-6b9d-4d31-aae4-69ac50d5ea6a.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

Spring<\/a> is almost here, and the Freshworks Refresh Community is excited to celebrate! We have an amazing lineup of activities planned that will surely get your heart racing. From learning sessions to community activities and giveaways, there's something for everyone.<\/p>

In Week 1, we have the Demo District where our in-house experts from Freshdesk, Freshsales, and Freshservice will be providing demos and answering top support questions.<\/p>

Week 2 brings the Community Hunt, where you can explore and discover new features and resources we've released in the past months. Find the treasure and stand a chance to win a $25 gift card.<\/p>

For Week 3, join us Courtside with Community to have engaging discussions on eCommerce and IT Operations Management with the community. Grab your favorite beverage and hang out with us!<\/p>

Finally, in Week 4, we have the Customer Spotlight Feature, where Freshworks MVPs will share their expertise and insights on improving business operations.<\/p>

We can't wait to have you join us for these exciting events in the Freshworks Refresh Community. Let's make this spring season one to remember! \ud83c\udf89<\/p>","url":"\/announcements-and-events-11308\/the-road-to-march-madness-take-a-look-at-your-line-up-23572?postid=79470#post79470","creationDate":"2023-06-26T09:28:31+0000","relativeCreationDate":"28 days ago"},"lastReply":{"id":79470,"author":{"id":44992,"url":"\/members\/yuricktrevarthenson-44992","name":"Yuricktrevarthenson","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/b0d080a8-6b9d-4d31-aae4-69ac50d5ea6a.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

Spring<\/a> is almost here, and the Freshworks Refresh Community is excited to celebrate! We have an amazing lineup of activities planned that will surely get your heart racing. From learning sessions to community activities and giveaways, there's something for everyone.<\/p>

In Week 1, we have the Demo District where our in-house experts from Freshdesk, Freshsales, and Freshservice will be providing demos and answering top support questions.<\/p>

Week 2 brings the Community Hunt, where you can explore and discover new features and resources we've released in the past months. Find the treasure and stand a chance to win a $25 gift card.<\/p>

For Week 3, join us Courtside with Community to have engaging discussions on eCommerce and IT Operations Management with the community. Grab your favorite beverage and hang out with us!<\/p>

Finally, in Week 4, we have the Customer Spotlight Feature, where Freshworks MVPs will share their expertise and insights on improving business operations.<\/p>

We can't wait to have you join us for these exciting events in the Freshworks Refresh Community. Let's make this spring season one to remember! \ud83c\udf89<\/p>","url":"\/announcements-and-events-11308\/the-road-to-march-madness-take-a-look-at-your-line-up-23572?postid=79470#post79470","creationDate":"2023-06-26T09:28:31+0000","relativeCreationDate":"28 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":8,"numberOfLikes":8,"relevantPost":{"id":59533,"author":{"id":31093,"url":"\/members\/rhea-desouza-31093","name":"rhea.desouza","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/eb505b4d-d747-4852-bcb7-1647200c93e6.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":7},"content":"

Spring, in the Northern Hemisphere, is almost upon us, and the Freshworks Refresh Community is ready to celebrate \ud83c\udf89. We are super pumped to be hosting a range of activities in the community that are sure to set your heart racing. With an exciting lineup of learning sessions, community activities and giveaways, this is one court you absolutely want to be on!\u00a0<\/span><\/p>

\u00a0<\/span><\/p>

Week 1 - Demo district - <\/strong>There is no airball here, with the perfect set of demos of the top support questions answered by our inhouse experts from Freshdesk, Freshsales<\/a> and Freshservice.\u00a0<\/span><\/a><\/p>

<\/oembed><\/oembed><\/p>

<\/oembed><\/p>

\u00a0<\/p>

Week 2 \u00a0 The community hunt - <\/strong>Think you can hit nothing but net? Hunt and peck through all of the new features and resources we released in the last few months to find the treasure and win a $25 gift card.<\/span><\/p>

<\/oembed><\/p>

\u00a0<\/p>

Week 3 Courtside with community - <\/strong>Hang ten with the community ( and your favorite beverage \u2615\ud83e\uddc3) to get a roundup of what's happening on key topics. This quarter, we are talking about all things eCommerce and IT Operations Management.<\/span><\/p>

<\/oembed><\/p>

<\/oembed><\/p>

\u00a0<\/p>

Week 4 \u00a0 Customer spotlight feature - <\/strong>Get set for the perfect layup by learning from the experts who\u2019ve been there and done that. Learn from expert Freshworks MVPs on how they have applied path breaking ideas to improve their business operations.\u00a0<\/span><\/p>

<\/oembed><\/p><\/oembed>

Week 5 \u00a0 Happy hour\u00a0- <\/strong>Learn to slam dunk with the help of a live workshop hosted by CX advisor, Colin Crowley.<\/span><\/p>

<\/oembed><\/p>

\u00a0<\/p>

\u00a0<\/span>Game Day begins on March 1 - subscribe to stay updated with all the action.\u00a0<\/span>
\u00a0<\/p>

(You must be registered as a community member to be able to subscribe or comment.)
This page will be updated with links as the articles above go live.<\/em><\/p>","url":"\/announcements-and-events-11308\/the-road-to-march-madness-take-a-look-at-your-line-up-23572?postid=59533#post59533","creationDate":"2022-02-28T11:30:03+0000","relativeCreationDate":"1 year ago"},"numberOfViews":333,"contentType":"article","featuredImage":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/eaea01c3-9ad3-4410-a0b1-1d59858f3e88_thumb.png","publicLabel":"March Madness","category":{"url":"\/welcome-center-11305","categoryId":11305,"title":"Welcome Center","metaRobots":"index, follow","type":0},"lastPostId":"79470"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"ff841cebf7cb29663b8a2aff80721d4063ce211b","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

rhea.desouza Community Manager

published inAnnouncements and Events

The road to March Madness | Take a look at your line-upMarch Madness

Spring, in the Northern Hemisphere, is almost upon us, and the Freshworks Refresh Community is ready to celebrate . We are super pumped to be hosting a range of activities in the community that are sure to set your heart racing. With an exciting lineup of learning sessions, community activities and giveaways, this is one court you absolutely want to be on! Week 1 - Demo district - There is no airball here, with the perfect set of demos of the top support questions answered by our inhouse experts from Freshdesk, Freshsales and Freshservice. Week 2 The community hunt - Think you can hit nothing but net? Hunt and peck through all of the new features and resources we released in the last few months to find the treasure and win a $25 gift card. Week 3 Courtside with community - Hang ten with the community ( and your favorite beverage ☕) to get a roundup of what's happening on key topics. This quarter, we are talking about all things eCommerce and IT Operations Management. Week 4

8 333 8

28 days ago

We know business challenges come in all shapes and sizes. A digital finance provider may need help improving agent productivity by integrating several apps into Freshdesk. Or an Indian skincare and wellness company may want to track incoming calls from customers and link tickets to contact information. And that\u2019s exactly where the apps from the Freshworks Marketplace come into the picture. The Freshworks Marketplace is a one-stop shop that allows\u00a0 developers to build and publish apps (extensions and integrations) and customers to download and use the apps.\u00a0<\/span><\/p>

\u00a0<\/p>

Not all secret agents wear perfectly tailored suits and gizmos. Some wear hoodies, business casuals, and headphones. Like secret agents, the job of support agents can be demanding and is often not appreciated enough. They blend in with the background, though they deserve the limelight.\u00a0<\/span><\/p>

This month, we\u2019re initializing <\/span>\ud83d\udd75\ufe0f<\/a>\u00a0Mission Agent CX<\/strong>, a series of operations to empower and throw the spotlight on customer service agents like you<\/strong> and celebrate all the incredible work you do!\u00a0<\/span><\/p>

Bring out your thinking hat because we have a bunch of missions for you to take the lead on. Here\u2019s a look at the operation brief<\/strong>:\u00a0<\/span><\/p>

\ud83c\udfaf\u00a0<\/span>Mission 1:\u00a0 <\/span><\/span>Confessions of a brilliant mind<\/span><\/span><\/a><\/strong><\/p>

Your first mission, should you accept it, is a test of your product intelligence. Show off your acumen by sharing a unique use case of any feature in Freshdesk. Don\u2019t worry; we\u2019ll start the thread by sharing ours.\u00a0<\/span><\/p>

Date: August 29 - September 16\u00a0<\/p>

<\/oembed><\/p>

\ud83d\udcdd Mission 2: License to Delight\u00a0<\/span><\/span><\/strong><\/p>

Information is power. Every super-agent knows that. We're bringing in high-level CX experts to share the best know-how on increasing agent productivity in just bite-sized 60-second videos. Time to take notes!<\/span><\/p>

Date: August 30, September 5,\u00a0September 13<\/p>

<\/oembed><\/p>

<\/oembed><\/p>

<\/oembed><\/p>

\u00a0<\/p>

\ud83c\udf99\ufe0f Mission 3:\u00a0 <\/span>Quantum of CX<\/span><\/span><\/strong><\/p>

While most talented agents blend in with the general public, like James Bond, a few truly stand out with their wit and charisma. Learn from super agents about what makes them productive and successful as we cast the spotlight on them in this conversational thread.\u00a0<\/span><\/p>

Date: September 1 - 2 & September 6 - 7<\/p>

<\/oembed><\/p>

<\/oembed><\/p>

\u00a0<\/p>

\ud83c\udf1f Mission 4: <\/span><\/span>Agent Royale<\/span><\/span><\/strong><\/p>

Ever wondered what a day in the life of an agent is like? Well, we have. In this mission, tell us what it is like to be you - being on the frontline and going the extra mile to make customers happy. So suit up to take us through a day in your life, and learn valuable tips from fellow agents.\u00a0<\/span><\/p>

Date: September 6<\/p>

<\/oembed><\/p>

\u00a0<\/p>

\ud83d\udce3\u00a0<\/span>Mission 5: <\/span><\/strong><\/span>Live with Super-agents Jeannie Walters and Colin Crowley<\/span><\/span><\/a><\/strong>\u00a0<\/span><\/span><\/a><\/p>

Look no further if you\u2019re looking for ways to get promoted to a super-agent. In this live workshop, uncover the secrets of being a super-agent from CX Experts Jeannie Walters and Colin Crowley.\u00a0
Date: September 8<\/span><\/p>

<\/oembed><\/p>

\u00a0<\/p>

\u267e\ufe0f Mission 6:<\/span> <\/span>In a parallel universe<\/span><\/a><\/span><\/strong><\/p>

Step into a world of apps and integrations that are designed to make your operations more efficient. We\u2019ll share powerful apps for a phenomenal agent experience!<\/p>

Date: September 15<\/p><\/oembed>

\u00a0<\/p>

Keep an eye out on the <\/span>Agent CX section on the community platform (subscribe!), <\/strong>your first mission will commence on<\/span> August 29th 2022! <\/strong><\/p>

Do you copy, super-agents<\/em>?<\/p>

\u00a0<\/p>

Note:<\/strong> You must be registered as a community member to be able to subscribe or comment.
(This page will be updated with links as the missions above go live.)<\/em><\/p>","url":"\/announcements-and-events-11308\/mission-agent-cx-initialized-take-a-look-at-your-operation-brief-25477?postid=65902#post65902","creationDate":"2022-08-25T07:53:01+0000","relativeCreationDate":"10 months ago"},"isTopicUnread":true,"privateId":12743,"id":25477,"type":"post","hasCurrentUserLiked":false,"isSticky":true,"features":[{"id":"isSticky","label":"Sticky"}],"forum":{"id":11308,"isIdeation":false,"url":"\/announcements-and-events-11308","title":"Announcements and Events","description":"Get all the latest updates on announcement and events here!"},"url":"\/announcements-and-events-11308\/mission-agent-cx-initialized-take-a-look-at-your-operation-brief-25477","title":"Mission: Agent CX initialized | Take a look at your operation brief","lastPost":{"id":66903,"author":{"id":38225,"url":"\/members\/krishozky-38225","name":"Krishozky","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/7dd52602-492e-47f7-a418-d47194cd5283.png","userTitle":"Top Contributor","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","name":"Top Contributor"},"userLevel":3},"content":"

You are welcome!<\/p>","url":"\/announcements-and-events-11308\/mission-agent-cx-initialized-take-a-look-at-your-operation-brief-25477?postid=66903#post66903","creationDate":"2022-09-17T06:28:56+0000","relativeCreationDate":"10 months ago"},"lastReply":{"id":66903,"author":{"id":38225,"url":"\/members\/krishozky-38225","name":"Krishozky","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/7dd52602-492e-47f7-a418-d47194cd5283.png","userTitle":"Top Contributor","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","name":"Top Contributor"},"userLevel":3},"content":"

You are welcome!<\/p>","url":"\/announcements-and-events-11308\/mission-agent-cx-initialized-take-a-look-at-your-operation-brief-25477?postid=66903#post66903","creationDate":"2022-09-17T06:28:56+0000","relativeCreationDate":"10 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":10,"numberOfLikes":14,"relevantPost":{"id":65902,"author":{"id":31093,"url":"\/members\/rhea-desouza-31093","name":"rhea.desouza","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/eb505b4d-d747-4852-bcb7-1647200c93e6.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":7},"content":"

Not all secret agents wear perfectly tailored suits and gizmos. Some wear hoodies, business casuals, and headphones. Like secret agents, the job of support agents can be demanding and is often not appreciated enough. They blend in with the background, though they deserve the limelight.\u00a0<\/span><\/p>

This month, we\u2019re initializing <\/span>\ud83d\udd75\ufe0f<\/a>\u00a0Mission Agent CX<\/strong>, a series of operations to empower and throw the spotlight on customer service agents like you<\/strong> and celebrate all the incredible work you do!\u00a0<\/span><\/p>

Bring out your thinking hat because we have a bunch of missions for you to take the lead on. Here\u2019s a look at the operation brief<\/strong>:\u00a0<\/span><\/p>

\ud83c\udfaf\u00a0<\/span>Mission 1:\u00a0 <\/span><\/span>Confessions of a brilliant mind<\/span><\/span><\/a><\/strong><\/p>

Your first mission, should you accept it, is a test of your product intelligence. Show off your acumen by sharing a unique use case of any feature in Freshdesk. Don\u2019t worry; we\u2019ll start the thread by sharing ours.\u00a0<\/span><\/p>

Date: August 29 - September 16\u00a0<\/p>

<\/oembed><\/p>

\ud83d\udcdd Mission 2: License to Delight\u00a0<\/span><\/span><\/strong><\/p>

Information is power. Every super-agent knows that. We're bringing in high-level CX experts to share the best know-how on increasing agent productivity in just bite-sized 60-second videos. Time to take notes!<\/span><\/p>

Date: August 30, September 5,\u00a0September 13<\/p>

<\/oembed><\/p>

<\/oembed><\/p>

<\/oembed><\/p>

\u00a0<\/p>

\ud83c\udf99\ufe0f Mission 3:\u00a0 <\/span>Quantum of CX<\/span><\/span><\/strong><\/p>

While most talented agents blend in with the general public, like James Bond, a few truly stand out with their wit and charisma. Learn from super agents about what makes them productive and successful as we cast the spotlight on them in this conversational thread.\u00a0<\/span><\/p>

Date: September 1 - 2 & September 6 - 7<\/p>

<\/oembed><\/p>

<\/oembed><\/p>

\u00a0<\/p>

\ud83c\udf1f Mission 4: <\/span><\/span>Agent Royale<\/span><\/span><\/strong><\/p>

Ever wondered what a day in the life of an agent is like? Well, we have. In this mission, tell us what it is like to be you - being on the frontline and going the extra mile to make customers happy. So suit up to take us through a day in your life, and learn valuable tips from fellow agents.\u00a0<\/span><\/p>

Date: September 6<\/p>

<\/oembed><\/p>

\u00a0<\/p>

\ud83d\udce3\u00a0<\/span>Mission 5: <\/span><\/strong><\/span>Live with Super-agents Jeannie Walters and Colin Crowley<\/span><\/span><\/a><\/strong>\u00a0<\/span><\/span><\/a><\/p>

Look no further if you\u2019re looking for ways to get promoted to a super-agent. In this live workshop, uncover the secrets of being a super-agent from CX Experts Jeannie Walters and Colin Crowley.\u00a0
Date: September 8<\/span><\/p>

<\/oembed><\/p>

\u00a0<\/p>

\u267e\ufe0f Mission 6:<\/span> <\/span>In a parallel universe<\/span><\/a><\/span><\/strong><\/p>

Step into a world of apps and integrations that are designed to make your operations more efficient. We\u2019ll share powerful apps for a phenomenal agent experience!<\/p>

Date: September 15<\/p><\/oembed>

\u00a0<\/p>

Keep an eye out on the <\/span>Agent CX section on the community platform (subscribe!), <\/strong>your first mission will commence on<\/span> August 29th 2022! <\/strong><\/p>

Do you copy, super-agents<\/em>?<\/p>

\u00a0<\/p>

Note:<\/strong> You must be registered as a community member to be able to subscribe or comment.
(This page will be updated with links as the missions above go live.)<\/em><\/p>","url":"\/announcements-and-events-11308\/mission-agent-cx-initialized-take-a-look-at-your-operation-brief-25477?postid=65902#post65902","creationDate":"2022-08-25T07:53:01+0000","relativeCreationDate":"10 months ago"},"numberOfViews":4117,"contentType":"article","featuredImage":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/ec7913ed-bb4a-4cf7-86b4-2685c875b262_thumb.jpg","publicLabel":"Mission Brief","category":{"url":"\/welcome-center-11305","categoryId":11305,"title":"Welcome Center","metaRobots":"index, follow","type":0},"lastPostId":"66903"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"ff841cebf7cb29663b8a2aff80721d4063ce211b","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

rhea.desouza Community Manager

published inAnnouncements and Events

Mission: Agent CX initialized | Take a look at your operation briefMission Brief

并不是所有的特工穿西装s and gizmos. Some wear hoodies, business casuals, and headphones. Like secret agents, the job of support agents can be demanding and is often not appreciated enough. They blend in with the background, though they deserve the limelight. This month, we’re initializing ️ Mission Agent CX, a series of operations to empower and throw the spotlight on customer service agents like you and celebrate all the incredible work you do! Bring out your thinking hat because we have a bunch of missions for you to take the lead on. Here’s a look at the operation brief: Mission 1: Confessions of a brilliant mindYour first mission, should you accept it, is a test of your product intelligence. Show off your acumen by sharing a unique use case of any feature in Freshdesk. Don’t worry; we’ll start the thread by sharing ours. Date: August 29 - September 16 Mission 2: License to Delight Information is power. Every super-agent knows that. We're bringin

14 4117 10

10 months ago

Hello super agents - it\u2019s time for your first mission - a special operation<\/strong> drafted for your eyes only.<\/span><\/p>

As a customer support agent using Freshdesk, we want to hear from you! Search through your bank of resources and expertise to divulge product secrets with the community.<\/span><\/p>

\u00a0<\/p>

Challenge brief: How do you use Freshdesk to automate tasks?<\/strong><\/span>
\u00a0<\/h3>

Automating mundane and repetitive tasks is a norm today. Freshdesk<\/strong><\/em> provides a number of ways businesses can automate workflows and processes, making it easy for agents, and increasing productivity.<\/span><\/p>

\ud83d\ude80\u00a0Theme:\u00a0<\/strong><\/span><\/span>Using Freshdesk to automate<\/em> tasks.<\/span><\/p>

\ud83d\udd5b\u00a0Timing:\u00a0<\/span><\/span><\/strong>Accepting intelligence till September 16.<\/em><\/span><\/p>

\ud83c\udf89\u00a0Prizes<\/span><\/span><\/strong><\/p>

• Get recognized as a top operative in the community<\/span><\/li>\t
• Your key to a covert badge<\/span><\/li>\t
• Get spoiled with Freshworks goodies<\/span>
  \t\u00a0<\/li><\/ul>

  \u2705\u00a0How can you get involved?<\/span><\/strong><\/span><\/h3>

  • \ud83d\udc49\u00a0Do you have a creative\u00a0 automation use-case? Share it with the community in the comments section below.<\/span>
    \t\u00a0<\/li>\t
  • \ud83e\uddfe<\/a>\u00a0To help craft your own statements, here are a few triggers -<\/span>\t

    Problem statement you were facing<\/span><\/p>\t

    How did you solve for it<\/span><\/p>\t

    Short overview - Get creative <screenshot, pen, illustrations emojis><\/span><\/p>\t

    Insights and experiences that you can share with the community<\/span>
    \t\u00a0<\/p>\t<\/li>\t

  • \u270d\ufe0f<\/a> There is no limit to the length of your post!<\/span>
    \t\u00a0<\/li>\t
  • \ud83d\udca1\u00a0 If you want to share more than one amazing idea, we\u2019d recommend you share each separately within this thread.<\/span><\/li><\/ul><\/div><\/div><\/div><\/section>

    
    Don\u2019t miss Handler, Hemanth Ramya\u2019s<\/strong> (Technical Account Manager, Freshdesk) own hacks <\/strong>in the comments section.<\/span><\/p>","url":"\/announcements-and-events-11308\/mission-1-automate-with-freshdesk-challenge-25525?postid=66011#post66011","creationDate":"2022-08-29T05:01:40+0000","relativeCreationDate":"10 months ago"},"isTopicUnread":true,"privateId":12747,"id":25525,"type":"post","hasCurrentUserLiked":false,"isSticky":true,"features":[{"id":"isSticky","label":"Sticky"}],"forum":{"id":11308,"isIdeation":false,"url":"\/announcements-and-events-11308","title":"Announcements and Events","description":"Get all the latest updates on announcement and events here!"},"url":"\/announcements-and-events-11308\/mission-1-automate-with-freshdesk-challenge-25525","title":"Mission 1: Automate with Freshdesk | Challenge","lastPost":{"id":66434,"author":{"id":35046,"url":"\/members\/crocus-benford-35046","name":"Crocus_Benford","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":4},"content":"

    Spam keywords<\/em><\/strong><\/p>

    We get a lot of spam emails that take up time for the agents and create a messy inbox.<\/em><\/p>

    I set up a rule for emails marked as spam to be emailed to me with the content of the email.\u00a0<\/em><\/p>

    <\/em>\u00a0<\/em><\/p>

    \u00a0<\/p>

    I was then able to review the emails for keywords\/phrases within those spam emails that our customers wouldn\u2019t ever say.<\/em><\/p>

    I use this to mark tickets as spam if they include those keywords\/phrases. It requires some time but it now reduces our weekly emails created by 15%<\/em><\/p>

    <\/em><\/p>

    
    \u00a0<\/p>","url":"\/announcements-and-events-11308\/mission-1-automate-with-freshdesk-challenge-25525?postid=66434#post66434","creationDate":"2022-09-07T10:34:01+0000","relativeCreationDate":"10 months ago"},"lastReply":{"id":66434,"author":{"id":35046,"url":"\/members\/crocus-benford-35046","name":"Crocus_Benford","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":4},"content":"

    Spam keywords<\/em><\/strong><\/p>

    We get a lot of spam emails that take up time for the agents and create a messy inbox.<\/em><\/p>

    I set up a rule for emails marked as spam to be emailed to me with the content of the email.\u00a0<\/em><\/p>

    <\/em>\u00a0<\/em><\/p>

    \u00a0<\/p>

    I was then able to review the emails for keywords\/phrases within those spam emails that our customers wouldn\u2019t ever say.<\/em><\/p>

    I use this to mark tickets as spam if they include those keywords\/phrases. It requires some time but it now reduces our weekly emails created by 15%<\/em><\/p>

    <\/em><\/p>

    
    \u00a0<\/p>","url":"\/announcements-and-events-11308\/mission-1-automate-with-freshdesk-challenge-25525?postid=66434#post66434","creationDate":"2022-09-07T10:34:01+0000","relativeCreationDate":"10 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":21,"numberOfLikes":11,"relevantPost":{"id":66011,"author":{"id":31093,"url":"\/members\/rhea-desouza-31093","name":"rhea.desouza","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/eb505b4d-d747-4852-bcb7-1647200c93e6.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":7},"content":"

    Hello super agents - it\u2019s time for your first mission - a special operation<\/strong> drafted for your eyes only.<\/span><\/p>

    As a customer support agent using Freshdesk, we want to hear from you! Search through your bank of resources and expertise to divulge product secrets with the community.<\/span><\/p>

    \u00a0<\/p>

    Challenge brief: How do you use Freshdesk to automate tasks?<\/strong><\/span>
    \u00a0<\/h3>

    Automating mundane and repetitive tasks is a norm today. Freshdesk<\/strong><\/em> provides a number of ways businesses can automate workflows and processes, making it easy for agents, and increasing productivity.<\/span><\/p>

    \ud83d\ude80\u00a0Theme:\u00a0<\/strong><\/span><\/span>Using Freshdesk to automate<\/em> tasks.<\/span><\/p>

    \ud83d\udd5b\u00a0Timing:\u00a0<\/span><\/span><\/strong>Accepting intelligence till September 16.<\/em><\/span><\/p>

    \ud83c\udf89\u00a0Prizes<\/span><\/span><\/strong><\/p>

    • Get recognized as a top operative in the community<\/span><\/li>\t
    • Your key to a covert badge<\/span><\/li>\t
    • Get spoiled with Freshworks goodies<\/span>
      \t\u00a0<\/li><\/ul>

      \u2705\u00a0How can you get involved?<\/span><\/strong><\/span><\/h3>

      • \ud83d\udc49\u00a0Do you have a creative\u00a0 automation use-case? Share it with the community in the comments section below.<\/span>
        \t\u00a0<\/li>\t
      • \ud83e\uddfe<\/a>\u00a0To help craft your own statements, here are a few triggers -<\/span>\t

        Problem statement you were facing<\/span><\/p>\t

        How did you solve for it<\/span><\/p>\t

        Short overview - Get creative <screenshot, pen, illustrations emojis><\/span><\/p>\t

        Insights and experiences that you can share with the community<\/span>
        \t\u00a0<\/p>\t<\/li>\t

      • \u270d\ufe0f<\/a> There is no limit to the length of your post!<\/span>
        \t\u00a0<\/li>\t
      • \ud83d\udca1\u00a0 If you want to share more than one amazing idea, we\u2019d recommend you share each separately within this thread.<\/span><\/li><\/ul><\/div><\/div><\/div><\/section>

        
        Don\u2019t miss Handler, Hemanth Ramya\u2019s<\/strong> (Technical Account Manager, Freshdesk) own hacks <\/strong>in the comments section.<\/span><\/p>","url":"\/announcements-and-events-11308\/mission-1-automate-with-freshdesk-challenge-25525?postid=66011#post66011","creationDate":"2022-08-29T05:01:40+0000","relativeCreationDate":"10 months ago"},"numberOfViews":1173,"contentType":"article","featuredImage":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/75efcc8f-769a-40f2-93ac-5adef0997d53_thumb.jpg","publicLabel":"","category":{"url":"\/welcome-center-11305","categoryId":11305,"title":"Welcome Center","metaRobots":"index, follow","type":0},"lastPostId":"66434"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"ff841cebf7cb29663b8a2aff80721d4063ce211b","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

        

        

        rhea.desouza Community Manager

        published inAnnouncements and Events

        Mission 1: Automate with Freshdesk | Challenge

        Hello super agents - it’s time for your first mission - a special operation drafted for your eyes only.As a customer support agent using Freshdesk, we want to hear from you! Search through your bank of resources and expertise to divulge product secrets with the community. Challenge brief: How do you use Freshdesk to automate tasks? Automating mundane and repetitive tasks is a norm today. Freshdesk provides a number of ways businesses can automate workflows and processes, making it easy for agents, and increasing productivity. Theme: Using Freshdesk to automate tasks. Timing: Accepting intelligence till September 16. PrizesGet recognized as a top operative in the community Your key to a covert badge Get spoiled with Freshworks goodies ✅ How can you get involved? Do you have a creative automation use-case? Share it with the community in the comments section below. To help craft your own statements, here are a few triggers - Problem statement you were facing How did you sol

        11 1173 21

        C

        

        10 months ago

      Hello Freshworks Community,\u00a0<\/span><\/p>

      \u00a0<\/p>

      Attention please!!\u00a0<\/span><\/span><\/strong><\/h3>

      \u00a0<\/p>

      The time has finally arrived for us to take Freshworks Community 2.0 - LIVE <\/strong><\/em><\/span>!! Please note that the migration process will begin from Thursday, 20th July, 2023<\/strong>\u00a0and will run over the next few days.<\/span><\/p>

      While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories<\/u>. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our entire database. We will be moving over 10,000 articles and the migration will happen in phases, please bear with us as this may take a few weeks to complete.\u00a0<\/span><\/p>

      In the interim, we look forward to your feedback, suggestions, any pages that could be broken, please do alert us on this thread so we\u00a0can keep an eye out and amend immediately. We hope these changes bring in more structure, better spaces for discussion and elevate the experience for our members.<\/span><\/p>

      Next week, please keep a look out for the details of the new structure, how you can navigate it and start posting in the new specific topic areas.\u00a0<\/span><\/p>

      In case you missed the tea on Freshworks Community 2.0 is, please see the article below :<\/span><\/strong><\/p>

      <\/oembed><\/p>

      \u00a0<\/p>

      Lastly before I sign off, a few additional points:<\/span><\/p>

      \ud83d\udcdd\u00a0Your feedback is crucial to making this next phase a success. Please fill in this form<\/a><\/strong> so we can hear from you. This will be directly reviewed by our Senior Director of Customer Engagement @Colin Crowley<\/user-mention><\/span>\u00a0and I.\u00a0<\/span><\/p>

      \ud83c\udf08\u00a0We will also be introducing a fun AMA with me - Ask Aly Anything<\/strong> :)! Over the next quarter, I would like to hear directly from you on any concerns,\u00a0 questions on the next phase of growth and mainly just to get to know you better and hear from you! Stay tuned for those details.<\/span><\/p>

      \ud83d\udccc\u00a0\u200bPlease note that as we move to the new categories, the topics you used to \u2018Subscribe\u2019<\/strong> to will be lost. So please ensure to re-subscribe.<\/span><\/p>

      \ud83d\udea8If there are any pages that are broken, please alert @Kamakshi V<\/user-mention><\/span>\u00a0\u00a0or me and we will work to rectify as soon as possible.<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>

      \u00a0<\/p>

      Thanks for your patience and support as always.<\/span><\/p>

      \u00a0<\/p>

      Best<\/p>

      Ally<\/p>","url":"\/announcements-and-events-11308\/attention-please-maintenance-hours-for-freshworks-community-2-0-32305?postid=80461#post80461","creationDate":"2023-07-19T08:44:32+0000","relativeCreationDate":"5 days ago"},"isTopicUnread":true,"privateId":12847,"id":32305,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11308,"isIdeation":false,"url":"\/announcements-and-events-11308","title":"Announcements and Events","description":"Get all the latest updates on announcement and events here!"},"url":"\/announcements-and-events-11308\/attention-please-maintenance-hours-for-freshworks-community-2-0-32305","title":"\ud83d\udea8 ATTENTION PLEASE!! \ud83d\udea8 Maintenance Hours for Freshworks Community 2.0 \u200b\u200b\u200b\u200b\u200b\u200b\u200b\ud83d\udd27","lastPost":{"id":80670,"author":{"id":35521,"url":"\/members\/daniel-soederlund-35521","name":"Daniel S\u00f6derlund","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9d887816-aa69-45ef-9d3c-98feb637f3da.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":7},"content":"

      One thing I noticed, When you looking at the start page of the community it\u2019s hard to see the where the post is created, it only say for example\u00a0\u00a0\u201cAsked in Portal\/Knowledge Base\u201d\u00a0 in the feed list.\u00a0
      If it could say the produkt as well would be great.\u00a0<\/p>","url":"\/announcements-and-events-11308\/attention-please-maintenance-hours-for-freshworks-community-2-0-32305?postid=80670#post80670","creationDate":"2023-07-24T09:55:47+0000","relativeCreationDate":"13 hours ago"},"lastReply":{"id":80670,"author":{"id":35521,"url":"\/members\/daniel-soederlund-35521","name":"Daniel S\u00f6derlund","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9d887816-aa69-45ef-9d3c-98feb637f3da.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":7},"content":"

      One thing I noticed, When you looking at the start page of the community it\u2019s hard to see the where the post is created, it only say for example\u00a0\u00a0\u201cAsked in Portal\/Knowledge Base\u201d\u00a0 in the feed list.\u00a0
      If it could say the produkt as well would be great.\u00a0<\/p>","url":"\/announcements-and-events-11308\/attention-please-maintenance-hours-for-freshworks-community-2-0-32305?postid=80670#post80670","creationDate":"2023-07-24T09:55:47+0000","relativeCreationDate":"13 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":5,"relevantPost":{"id":80461,"author":{"id":32014,"url":"\/members\/alyssia-correa-32014","name":"alyssia.correa","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ba3dbeb8-0226-46ab-8699-0d19aadada93.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":6},"content":"

      Hello Freshworks Community,\u00a0<\/span><\/p>

      \u00a0<\/p>

      Attention please!!\u00a0<\/span><\/span><\/strong><\/h3>

      \u00a0<\/p>

      The time has finally arrived for us to take Freshworks Community 2.0 - LIVE <\/strong><\/em><\/span>!! Please note that the migration process will begin from Thursday, 20th July, 2023<\/strong>\u00a0and will run over the next few days.<\/span><\/p>

      While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories<\/u>. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our entire database. We will be moving over 10,000 articles and the migration will happen in phases, please bear with us as this may take a few weeks to complete.\u00a0<\/span><\/p>

      In the interim, we look forward to your feedback, suggestions, any pages that could be broken, please do alert us on this thread so we\u00a0can keep an eye out and amend immediately. We hope these changes bring in more structure, better spaces for discussion and elevate the experience for our members.<\/span><\/p>

      Next week, please keep a look out for the details of the new structure, how you can navigate it and start posting in the new specific topic areas.\u00a0<\/span><\/p>

      In case you missed the tea on Freshworks Community 2.0 is, please see the article below :<\/span><\/strong><\/p>

      <\/oembed><\/p>

      \u00a0<\/p>

      Lastly before I sign off, a few additional points:<\/span><\/p>

      \ud83d\udcdd\u00a0Your feedback is crucial to making this next phase a success. Please fill in this form<\/a><\/strong> so we can hear from you. This will be directly reviewed by our Senior Director of Customer Engagement @Colin Crowley<\/user-mention><\/span>\u00a0and I.\u00a0<\/span><\/p>

      \ud83c\udf08\u00a0We will also be introducing a fun AMA with me - Ask Aly Anything<\/strong> :)! Over the next quarter, I would like to hear directly from you on any concerns,\u00a0 questions on the next phase of growth and mainly just to get to know you better and hear from you! Stay tuned for those details.<\/span><\/p>

      \ud83d\udccc\u00a0\u200bPlease note that as we move to the new categories, the topics you used to \u2018Subscribe\u2019<\/strong> to will be lost. So please ensure to re-subscribe.<\/span><\/p>

      \ud83d\udea8If there are any pages that are broken, please alert @Kamakshi V<\/user-mention><\/span>\u00a0\u00a0or me and we will work to rectify as soon as possible.<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>

      \u00a0<\/p>

      Thanks for your patience and support as always.<\/span><\/p>

      \u00a0<\/p>

      Best<\/p>

      Ally<\/p>","url":"\/announcements-and-events-11308\/attention-please-maintenance-hours-for-freshworks-community-2-0-32305?postid=80461#post80461","creationDate":"2023-07-19T08:44:32+0000","relativeCreationDate":"5 days ago"},"numberOfViews":182,"contentType":"article","featuredImage":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/7b6a7c39-0dc0-4c6e-80e9-8c999f8945d8_thumb.png","publicLabel":"Community News","category":{"url":"\/welcome-center-11305","categoryId":11305,"title":"Welcome Center","metaRobots":"index, follow","type":0},"lastPostId":"80670"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"ff841cebf7cb29663b8a2aff80721d4063ce211b","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

      

      

      alyssia.correa Community Manager

      published inAnnouncements and Events

      ATTENTION PLEASE!! Maintenance Hours for Freshworks Community 2.0社区新闻

      Hello Freshworks Community, Attention please!! The time has finally arrived for us to take Freshworks Community 2.0 - LIVE !! Please note that the migration process will begin from Thursday, 20th July, 2023 and will run over the next few days.While the migration process is on-going you will notice new changes to the layout, improvised categories, changes to the home menu and articles temporarily missing. Please note that these will gradually be placed in the new categories. You may find some categories to be temporarily empty but please do not worry, the migration may extend for a little while we gradually phase the migration of our entire database. We will be moving over 10,000 articles and the migration will happen in phases, please bear with us as this may take a few weeks to complete. In the interim, we look forward to your feedback, suggestions, any pages that could be broken, please do alert us on this thread so we can keep an eye out and amend immediately. We hope these change

      5 182 3

      

      

      13 hours ago

      Greetings Freshworks Community members!<\/strong> <\/span><\/p>

      We have a proposition for you, one that will unveil a world of exclusive benefits and extraordinary experiences. <\/span>We are keeping the finer details under wraps for now.<\/span><\/p>

      Read on to discover the path to becoming a part of the inner circle.<\/span><\/p>

      \u00a0<\/p>

      <\/span><\/p>

      The Quest: <\/strong><\/span>Guess the answers to 3\u00a0questions, find the correct 4-digit passcode, and reveal your answer in the comments section.\u00a0<\/span><\/p>

      All those who guess it right will receive an exclusive invite in their inbox!\u00a0<\/span><\/p>

      1. How many <\/span>customer service <\/em><\/span>products does Freshworks have?<\/span><\/li>\t
      2. How many product plans do we offer?<\/span><\/li>\t
      3. How many offices does Freshworks operate?<\/span><\/li><\/ol>

         \ud83d\udca1\u00a0Let\u2019s see how many of you can get it right!\u00a0<\/span><\/p>

         \u00a0<\/p>

         And if you do, keep an eye out in your inbox\u00a0<\/span>\ud83d\udc40\u2709<\/p>

         \u00a0<\/p>

         Cheers!<\/span><\/p>

         \u00a0<\/p>","url":"\/announcements-and-events-11308\/unlock-the-gates-of-the-freshworks-inner-circle-32185?postid=80227#post80227","creationDate":"2023-07-14T05:14:21+0000","relativeCreationDate":"10 days ago"},"isTopicUnread":true,"privateId":12845,"id":32185,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11308,"isIdeation":false,"url":"\/announcements-and-events-11308","title":"Announcements and Events","description":"Get all the latest updates on announcement and events here!"},"url":"\/announcements-and-events-11308\/unlock-the-gates-of-the-freshworks-inner-circle-32185","title":"Unlock the gates of the Freshworks inner circle","lastPost":{"id":80659,"author":{"id":46035,"url":"\/members\/garbe012-46035","name":"garbe012","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/333dface-b1a6-4bf0-afa1-1339584db676.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

         Thank you so much for the amazing reply. Finally, i got here what i was looking for.<\/a> Thanks for the amazing platform.<\/p>","url":"\/announcements-and-events-11308\/unlock-the-gates-of-the-freshworks-inner-circle-32185?postid=80659#post80659","creationDate":"2023-07-24T07:25:18+0000","relativeCreationDate":"16 hours ago"},"lastReply":{"id":80659,"author":{"id":46035,"url":"\/members\/garbe012-46035","name":"garbe012","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/333dface-b1a6-4bf0-afa1-1339584db676.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

         Thank you so much for the amazing reply. Finally, i got here what i was looking for.<\/a> Thanks for the amazing platform.<\/p>","url":"\/announcements-and-events-11308\/unlock-the-gates-of-the-freshworks-inner-circle-32185?postid=80659#post80659","creationDate":"2023-07-24T07:25:18+0000","relativeCreationDate":"16 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":2,"relevantPost":{"id":80227,"author":{"id":31093,"url":"\/members\/rhea-desouza-31093","name":"rhea.desouza","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/eb505b4d-d747-4852-bcb7-1647200c93e6.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":7},"content":"

         Greetings Freshworks Community members!<\/strong> <\/span><\/p>

         We have a proposition for you, one that will unveil a world of exclusive benefits and extraordinary experiences. <\/span>We are keeping the finer details under wraps for now.<\/span><\/p>

         Read on to discover the path to becoming a part of the inner circle.<\/span><\/p>

         \u00a0<\/p>

         <\/span><\/p>

         The Quest: <\/strong><\/span>Guess the answers to 3\u00a0questions, find the correct 4-digit passcode, and reveal your answer in the comments section.\u00a0<\/span><\/p>

         All those who guess it right will receive an exclusive invite in their inbox!\u00a0<\/span><\/p>

         1. How many <\/span>customer service <\/em><\/span>products does Freshworks have?<\/span><\/li>\t
         2. How many product plans do we offer?<\/span><\/li>\t
         3. How many offices does Freshworks operate?<\/span><\/li><\/ol>

            \ud83d\udca1\u00a0Let\u2019s see how many of you can get it right!\u00a0<\/span><\/p>

            \u00a0<\/p>

            And if you do, keep an eye out in your inbox\u00a0<\/span>\ud83d\udc40\u2709<\/p>

            \u00a0<\/p>

            Cheers!<\/span><\/p>

            \u00a0<\/p>","url":"\/announcements-and-events-11308\/unlock-the-gates-of-the-freshworks-inner-circle-32185?postid=80227#post80227","creationDate":"2023-07-14T05:14:21+0000","relativeCreationDate":"10 days ago"},"numberOfViews":51,"contentType":"article","featuredImage":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/cbcd28f4-1665-41ab-bc4e-dce31d463fd4_thumb.gif","publicLabel":"Freshworks Insiders","category":{"url":"\/welcome-center-11305","categoryId":11305,"title":"Welcome Center","metaRobots":"index, follow","type":0},"lastPostId":"80659"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"ff841cebf7cb29663b8a2aff80721d4063ce211b","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

            

            

            rhea.desouza Community Manager

            published inAnnouncements and Events

            Unlock the gates of the Freshworks inner circleFreshworks Insiders

            问候Freshworks社区成员!我们有一个proposition for you, one that will unveil a world of exclusive benefits and extraordinary experiences. We are keeping the finer details under wraps for now.Read on to discover the path to becoming a part of the inner circle. The Quest: Guess the answers to 3 questions, find the correct 4-digit passcode, and reveal your answer in the comments section. All those who guess it right will receive an exclusive invite in their inbox! How many customer service products does Freshworks have? How many product plans do we offer? How many offices does Freshworks operate? Let’s see how many of you can get it right! And if you do, keep an eye out in your inbox ✉ Cheers!

            2 51 3

            

            

            16 hours ago

      Hello, hello Freshworks Community,\u00a0<\/strong><\/span><\/p>

      It\u2019s been a minute and we\u2019re already 6 months into 2023!! We know we say this often, but seriously - where has the time gone?<\/em><\/strong><\/span><\/p>

      We know we\u2019ve been pretty silent for a while and not had as much activity or updates that you may have been used to, but we do have some exciting developments and news for some of the changes coming your wayyy\u2026.<\/span><\/p>

      \u00a0<\/p>

      So what are these big changes you ask? Drumrollll pleasee\u2026<\/em>\ud83e\udd41\ud83e\udd41\ud83e\udd41<\/strong><\/h3>

      \u00a0<\/span><\/p>

      <\/span><\/p>

      We\u2019re RE-LAUNCHING the community, so get ready for<\/strong><\/span><\/h2>

      \u26a1\u26a1\ud83e\udd41 Freshworks Community 2.0 \ud83e\udd41 \u26a1\u26a1<\/strong><\/span><\/h2>

      \u00a0<\/p>

      Over the last few months, our team has been tirelessly working to build out this new structure, gathering feedback from our customers and our employees to really elevate your experience in the community.\u00a0<\/span><\/p>

      Granted, it\u2019s taken a wee bit longer than anticipated to launch the <\/span>new version of the community<\/strong><\/span>, but that\u2019s because we want to get this right for you - so we can only request for a little bit more of your patience while we iron out a few more nuts and bolts.<\/span><\/p>

      We\u2019d still love to share some of the new things you can look forward to in our new community:<\/span><\/p>

      • More targeted, product specific areas <\/strong><\/span>\ud83c\udfaf<\/span> :<\/strong><\/span> Being a multi-product company it can be a little hard to navigate through the multiple topics on the platform. So after months of research we\u2019re including specific product and features areas in the community that will make it easier for you to get the information you want about what you care about, rather than slog through a line series of posts on a single page. I do not want to let the cat out of the bag just yet - so you\u2019ll just have to wait a little longer to see the rest :) !!<\/span><\/li><\/ul>
        • Events Calendar <\/strong><\/span>\ud83d\udcc5 <\/span>:<\/strong><\/span> We\u2019ve got a spanking new events calendar that\u2019s going to cover everything from deep diving into the product, the company\u2019s service offerings, tips and tricks from our experts, meet and greet sessions and so much more, so please stay tuned!\u00a0<\/span><\/li><\/ul>
          • Freshworks Subject Matter Experts <\/strong><\/span>\ud83d\udcda<\/span>:<\/strong><\/span> You\u2019re also going to be hearing more from our product and industry experts at Freshworks, who will be moderating our forums apart from our support teams, so please keep those questions coming and get more in-depth responses!<\/span><\/li><\/ul>
            • New Guidelines <\/strong><\/span>\ud83d\udcdc <\/span>:<\/strong><\/span> As with any community, we want to ensure our community is healthy and thriving, so we shall be publishing new guidelines and best practices on sharing queries, ideas, conversations at more.\u00a0\u00a0<\/span><\/li><\/ul>
              • Ideas Section <\/strong><\/span>\ud83d\udca1<\/span>: <\/strong><\/span>One of our most popular features on Community. We know the experience we\u2019ve delivered has been poor and not up to the mark. We are working closely with our teams to build out a robust process. Please stay tuned as we will publish guidelines and timelines soon.<\/span><\/li><\/ul>

                Now that we\u2019ve shared all the exciting new developments, we saved the best for last. I would like to welcome\u00a0@Kamakshi V<\/user-mention>\u00a0to the Freshworks Community family and as your community managers, we\u2019re always here to help with any queries, so please feel free to reach out or tag us in any of the posts.<\/span><\/p>

                \u00a0<\/p>

                

      Hello there fellow members!<\/p>

      \u00a0<\/p>

      If you\u2019re on the community and see weird things taking place (conversations going missing, categories not being available, changes in the home menu etc.) do not worry or panic!<\/p>

      We\u2019re making some due changes that will help with the next phase in the community as we look to bring together more members, better spaces for discussions, additional programs and most of all structure.<\/p>

      \u00a0<\/p>

      In the upcoming week, look out for our updated and newest articles on the changes, how to navigate the new community space, where & how to ask your questions, what it means to be part of our community and so on! We want to ensure we create the right space & environment for our members to learn and connect as easily as possible.<\/p>

      \u00a0<\/p>

      Shoot us an email at community@freshworks.com, should you have any concerns, questions, or ideas!<\/p>

      \u00a0<\/p>

      --RS<\/p>","url":"\/announcements-and-events-11308\/maintenance-notice-the-community-is-going-through-some-changes-22775?postid=57471#post57471","creationDate":"2021-11-21T12:32:51+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":12603,"id":22775,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11308,"isIdeation":false,"url":"\/announcements-and-events-11308","title":"Announcements and Events","description":"Get all the latest updates on announcement and events here!"},"url":"\/announcements-and-events-11308\/maintenance-notice-the-community-is-going-through-some-changes-22775","title":"MAINTENANCE NOTICE: The community is going through some changes!","lastPost":{"id":80288,"author":{"id":45672,"url":"\/members\/aliza915-45672","name":"Aliza915","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/93c5d7f5-1960-4775-81c3-5f2ad976e132.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

      Thank you for the update regarding the changes happening in the community. It's great to hear that you are actively working on improving the community space for better discussions and member engagement.<\/p>

      I appreciate your effort in providing updated articles and resources to help us navigate the new community space. It's important to have a clear understanding of how to ask questions, participate in discussions, and make the most out of our community membership.
      
      Looking forward to the updated community experience and being part of a thriving space for learning and connection.<\/p>","url":"\/announcements-and-events-11308\/maintenance-notice-the-community-is-going-through-some-changes-22775?postid=80288#post80288","creationDate":"2023-07-15T06:34:20+0000","relativeCreationDate":"9 days ago"},"lastReply":{"id":80288,"author":{"id":45672,"url":"\/members\/aliza915-45672","name":"Aliza915","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/93c5d7f5-1960-4775-81c3-5f2ad976e132.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

      Thank you for the update regarding the changes happening in the community. It's great to hear that you are actively working on improving the community space for better discussions and member engagement.<\/p>

      I appreciate your effort in providing updated articles and resources to help us navigate the new community space. It's important to have a clear understanding of how to ask questions, participate in discussions, and make the most out of our community membership.
      
      Looking forward to the updated community experience and being part of a thriving space for learning and connection.<\/p>","url":"\/announcements-and-events-11308\/maintenance-notice-the-community-is-going-through-some-changes-22775?postid=80288#post80288","creationDate":"2023-07-15T06:34:20+0000","relativeCreationDate":"9 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":7,"relevantPost":{"id":57471,"author":{"id":30947,"url":"\/members\/riaz-30947","name":"Riaz","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":4},"content":"

      Hello there fellow members!<\/p>

      \u00a0<\/p>

      If you\u2019re on the community and see weird things taking place (conversations going missing, categories not being available, changes in the home menu etc.) do not worry or panic!<\/p>

      We\u2019re making some due changes that will help with the next phase in the community as we look to bring together more members, better spaces for discussions, additional programs and most of all structure.<\/p>

      \u00a0<\/p>

      In the upcoming week, look out for our updated and newest articles on the changes, how to navigate the new community space, where & how to ask your questions, what it means to be part of our community and so on! We want to ensure we create the right space & environment for our members to learn and connect as easily as possible.<\/p>

      \u00a0<\/p>

      Shoot us an email at community@freshworks.com, should you have any concerns, questions, or ideas!<\/p>

      \u00a0<\/p>

      --RS<\/p>","url":"\/announcements-and-events-11308\/maintenance-notice-the-community-is-going-through-some-changes-22775?postid=57471#post57471","creationDate":"2021-11-21T12:32:51+0000","relativeCreationDate":"1 year ago"},"numberOfViews":99,"contentType":"article","featuredImage":"","publicLabel":"News","category":{"url":"\/welcome-center-11305","categoryId":11305,"title":"Welcome Center","metaRobots":"index, follow","type":0},"lastPostId":"80288"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"ff841cebf7cb29663b8a2aff80721d4063ce211b","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

      R

      

      Riaz Skilled Expert

      published inAnnouncements and Events

      MAINTENANCE NOTICE: The community is going through some changes!News

      Hello there fellow members! If you’re on the community and see weird things taking place (conversations going missing, categories not being available, changes in the home menu etc.) do not worry or panic!We’re making some due changes that will help with the next phase in the community as we look to bring together more members, better spaces for discussions, additional programs and most of all structure. In the upcoming week, look out for our updated and newest articles on the changes, how to navigate the new community space, where & how to ask your questions, what it means to be part of our community and so on! We want to ensure we create the right space & environment for our members to learn and connect as easily as possible. Shoot us an email at community@freshworks.com, should you have any concerns, questions, or ideas! --RS

      7 99 1

      

      

      9 days ago

      Hello everyone!<\/p>

      A big shoutout to all the awesome participants who joined us for the Analytics Overview session!. It was absolutely delightful to witness such enthusiasm from a diverse global audience.<\/strong><\/span><\/p>

      We understand that there has been a slight delay in uploading the recording of the session. However, we are happy to inform you that it is now available for your viewing. Please check it out !\u00a0<\/strong><\/span>\ud83d\udc40<\/strong><\/p>

      <\/oembed><\/p>

      \u00a0<\/p>

      Furthermore, we would like to inform you that we have two more deep-dive\u00a0sessions<\/strong> planned exclusively for our CRM and CX customers as part of the series<\/strong>. If you are interested, we encourage you to register for these upcoming sessions.<\/p>

      \u00a0<\/p>

      <\/oembed><\/oembed><\/p>

      \u00a0<\/p>

      We look forward to seeing all of you at the webinar!<\/p>

      Cheers!<\/p>

      \u00a0<\/p>","url":"\/announcements-and-events-11308\/event-recording-analytics-overview-session-july-6-2023-32193?postid=80245#post80245","creationDate":"2023-07-14T10:22:07+0000","relativeCreationDate":"10 days ago"},"isTopicUnread":true,"privateId":12846,"id":32193,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11308,"isIdeation":false,"url":"\/announcements-and-events-11308","title":"Announcements and Events","description":"Get all the latest updates on announcement and events here!"},"url":"\/announcements-and-events-11308\/event-recording-analytics-overview-session-july-6-2023-32193","title":"[EVENT RECORDING] Analytics Overview Session - (July 6, 2023)","lastPost":{"id":80245,"author":{"id":43548,"url":"\/members\/kamakshi-v-43548","name":"Kamakshi V","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/e865e8ef-3f5e-4151-899f-7677e48d6699.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":2},"content":"

      Hello everyone!<\/p>

      A big shoutout to all the awesome participants who joined us for the Analytics Overview session!. It was absolutely delightful to witness such enthusiasm from a diverse global audience.<\/strong><\/span><\/p>

      We understand that there has been a slight delay in uploading the recording of the session. However, we are happy to inform you that it is now available for your viewing. Please check it out !\u00a0<\/strong><\/span>\ud83d\udc40<\/strong><\/p>

      <\/oembed><\/p>

      \u00a0<\/p>

      Furthermore, we would like to inform you that we have two more deep-dive\u00a0sessions<\/strong> planned exclusively for our CRM and CX customers as part of the series<\/strong>. If you are interested, we encourage you to register for these upcoming sessions.<\/p>

      \u00a0<\/p>

      <\/oembed><\/oembed><\/p>

      \u00a0<\/p>

      We look forward to seeing all of you at the webinar!<\/p>

      Cheers!<\/p>

      \u00a0<\/p>","url":"\/announcements-and-events-11308\/event-recording-analytics-overview-session-july-6-2023-32193?postid=80245#post80245","creationDate":"2023-07-14T10:22:07+0000","relativeCreationDate":"10 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":1,"relevantPost":{"id":80245,"author":{"id":43548,"url":"\/members\/kamakshi-v-43548","name":"Kamakshi V","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/e865e8ef-3f5e-4151-899f-7677e48d6699.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":2},"content":"

      Hello everyone!<\/p>

      A big shoutout to all the awesome participants who joined us for the Analytics Overview session!. It was absolutely delightful to witness such enthusiasm from a diverse global audience.<\/strong><\/span><\/p>

      We understand that there has been a slight delay in uploading the recording of the session. However, we are happy to inform you that it is now available for your viewing. Please check it out !\u00a0<\/strong><\/span>\ud83d\udc40<\/strong><\/p>

      <\/oembed><\/p>

      \u00a0<\/p>

      Furthermore, we would like to inform you that we have two more deep-dive\u00a0sessions<\/strong> planned exclusively for our CRM and CX customers as part of the series<\/strong>. If you are interested, we encourage you to register for these upcoming sessions.<\/p>

      \u00a0<\/p>

      <\/oembed><\/oembed><\/p>

      \u00a0<\/p>

      We look forward to seeing all of you at the webinar!<\/p>

      Cheers!<\/p>

      \u00a0<\/p>","url":"\/announcements-and-events-11308\/event-recording-analytics-overview-session-july-6-2023-32193?postid=80245#post80245","creationDate":"2023-07-14T10:22:07+0000","relativeCreationDate":"10 days ago"},"numberOfViews":29,"contentType":"article","featuredImage":"","publicLabel":"EVENT RECORDING","category":{"url":"\/welcome-center-11305","categoryId":11305,"title":"Welcome Center","metaRobots":"index, follow","type":0},"lastPostId":"80245"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"ff841cebf7cb29663b8a2aff80721d4063ce211b","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

      

      

      Kamakshi V Community Manager

      published inAnnouncements and Events

      [EVENT RECORDING] Analytics Overview Session - (July 6, 2023)EVENT RECORDING

      大家好!一个大shoutout所有了不起的participants who joined us for the Analytics Overview session!. It was absolutely delightful to witness such enthusiasm from a diverse global audience.We understand that there has been a slight delay in uploading the recording of the session. However, we are happy to inform you that it is now available for your viewing. Please check it out ! Furthermore, we would like to inform you that we have two more deep-dive sessions planned exclusively for our CRM and CX customers as part of the series. If you are interested, we encourage you to register for these upcoming sessions. We look forward to seeing all of you at the webinar!Cheers!

      1 29 0

      

      

      10 days ago

      <\/figure>

      REGISTER<\/a><\/h1>

      
      We invite you to join our third \"Community Hours\" session and bring you the opportunity to learn and connect with the Freshworks developer community.<\/p>

      \u00a0<\/p>

      Topic: Crayons v3 Release
      Speakers: Meet platform experts -\u00a0@kaushalc<\/a>\u00a0@arvindan.ta<\/a>\u00a0@kishoreSOS<\/a>\u00a0@Shravan_K<\/a><\/p><\/blockquote>

      \u00a0<\/h2>

      When<\/h2>

      28th April 2022
      5:30 pm IST (India)| 2:00 pm CET| 1:00 pm GMT (London)
      Check your\u00a0time zone<\/a><\/p>

      \u00a0<\/p>

      \u00a0<\/p>

      Session Details: Here\u2019s why you should attend!<\/h2>

      \u00a0<\/p>

      Crayons the design system and library of Web components have become very popular among developers building apps for the Freshworks marketplace. It is being used by more than 300 apps and is growing rapidly with newer apps adopting Crayons daily. Crayons helps developers reduce time to market and be compliant with the Freshworks design guidelines.<\/p>

      V3 release has a ton of improvements and a number of new components that have been asked by the larger developer community have been added. Now things like accessibility and internationalization come out of the box with Crayons. The Freshworks marketplace team has an ambitious roadmap for Crayons and the developer community is encouraged to chime in with their requirements as well.<\/p>

      
      You can also have your question ready beforehand, as we have a live Q&A during the session, where our fantastic DevExperts will be answering all of your questions.<\/p>

      \u00a0<\/p>

      REGISTE<\/a>R<\/a><\/h2>

      
      Can\u2019t make it? The recording will be available in case you missed the live event. Looking forward to seeing you at the next event! <\/p>","url":"\/announcements-and-events-11308\/community-hours-28th-april-2022-crayons-v3-release-24093?postid=62214#post62214","creationDate":"2022-04-26T11:43:11+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":18050,"id":24093,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11308,"isIdeation":false,"url":"\/announcements-and-events-11308","title":"Announcements and Events","description":"Get all the latest updates on announcement and events here!"},"url":"\/announcements-and-events-11308\/community-hours-28th-april-2022-crayons-v3-release-24093","title":"\ud83d\udd8dCommunity Hours 28th April 2022: Crayons v3 Release \ud83d\udd8d","lastPost":{"id":80125,"author":{"id":45553,"url":"\/members\/junkremoval1122-45553","name":"junkremoval1122","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/fb8f5d30-26f3-40c8-8d1d-1aaa2547eefb.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

      Why this is looking forward? This is event is ended? Junk Removal Dubai<\/a><\/p>","url":"\/announcements-and-events-11308\/community-hours-28th-april-2022-crayons-v3-release-24093?postid=80125#post80125","creationDate":"2023-07-12T07:57:13+0000","relativeCreationDate":"12 days ago"},"lastReply":{"id":80125,"author":{"id":45553,"url":"\/members\/junkremoval1122-45553","name":"junkremoval1122","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/fb8f5d30-26f3-40c8-8d1d-1aaa2547eefb.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

      Why this is looking forward? This is event is ended? Junk Removal Dubai<\/a><\/p>","url":"\/announcements-and-events-11308\/community-hours-28th-april-2022-crayons-v3-release-24093?postid=80125#post80125","creationDate":"2023-07-12T07:57:13+0000","relativeCreationDate":"12 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":2,"relevantPost":{"id":62214,"author":{"id":31519,"url":"\/members\/juhi-singh-31519","name":"Juhi Singh","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":3},"content":"

      <\/figure>

      REGISTER<\/a><\/h1>

      
      We invite you to join our third \"Community Hours\" session and bring you the opportunity to learn and connect with the Freshworks developer community.<\/p>

      \u00a0<\/p>

      Topic: Crayons v3 Release
      Speakers: Meet platform experts -\u00a0@kaushalc<\/a>\u00a0@arvindan.ta<\/a>\u00a0@kishoreSOS<\/a>\u00a0@Shravan_K<\/a><\/p><\/blockquote>

      \u00a0<\/h2>

      When<\/h2>

      28th April 2022
      5:30 pm IST (India)| 2:00 pm CET| 1:00 pm GMT (London)
      Check your\u00a0time zone<\/a><\/p>

      \u00a0<\/p>

      \u00a0<\/p>

      Session Details: Here\u2019s why you should attend!<\/h2>

      \u00a0<\/p>

      Crayons the design system and library of Web components have become very popular among developers building apps for the Freshworks marketplace. It is being used by more than 300 apps and is growing rapidly with newer apps adopting Crayons daily. Crayons helps developers reduce time to market and be compliant with the Freshworks design guidelines.<\/p>

      V3 release has a ton of improvements and a number of new components that have been asked by the larger developer community have been added. Now things like accessibility and internationalization come out of the box with Crayons. The Freshworks marketplace team has an ambitious roadmap for Crayons and the developer community is encouraged to chime in with their requirements as well.<\/p>

      
      You can also have your question ready beforehand, as we have a live Q&A during the session, where our fantastic DevExperts will be answering all of your questions.<\/p>

      \u00a0<\/p>

      REGISTE<\/a>R<\/a><\/h2>

      
      Can\u2019t make it? The recording will be available in case you missed the live event. Looking forward to seeing you at the next event! <\/p>","url":"\/announcements-and-events-11308\/community-hours-28th-april-2022-crayons-v3-release-24093?postid=62214#post62214","creationDate":"2022-04-26T11:43:11+0000","relativeCreationDate":"1 year ago"},"numberOfViews":29,"contentType":"discussion","featuredImage":"","publicLabel":"","category":{"url":"\/welcome-center-11305","categoryId":11305,"title":"Welcome Center","metaRobots":"index, follow","type":0},"lastPostId":"80125"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"ff841cebf7cb29663b8a2aff80721d4063ce211b","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

      J

      

      Juhi Singh Apprentice

      帖子ed inAnnouncements and Events

      Community Hours 28th April 2022: Crayons v3 Release

      REGISTERWe invite you to join our third "Community Hours" session and bring you the opportunity to learn and connect with the Freshworks developer community. Topic: Crayons v3 ReleaseSpeakers: Meet platform experts - @kaushalc @arvindan.ta @kishoreSOS @Shravan_K When28th April 20225:30 pm IST (India)| 2:00 pm CET| 1:00 pm GMT (London)Check your time zone Session Details: Here’s why you should attend! Crayons the design system and library of Web components have become very popular among developers building apps for the Freshworks marketplace. It is being used by more than 300 apps and is growing rapidly with newer apps adopting Crayons daily. Crayons helps developers reduce time to market and be compliant with the Freshworks design guidelines.V3 release has a ton of improvements and a number of new components that have been asked by the larger developer community have been added. Now things like accessibility and internationalization come out of the box with Crayons. The Freshworks mar

      2 1

      

      

      12 days ago

      Hello Community!<\/p>

      \u00a0<\/p><\/oembed>

      \u00a0<\/p>

      The first-ever Freshworks Developer Summit powered by AWS that happened in Bangalore on Sep 22nd concluded with a bang, and we are excited to share a few highlights with you. We had an overwhelming response leading to a packed house with over 150+ attendees, 120+ of which were developers from diverse backgrounds and had experience working with multiple tech stacks. The Summit agenda had some awesome speakers lined up throughout the day and some very interesting topics, let's give you a walkthrough!\u00a0<\/span> <\/span><\/p>

      Opening with the keynote from G<\/span><\/strong><\/u><\/span><\/p>

      We conceptualized this event toenable more and more developers to build and deploy innovative solutions for the new-age customers who demand unified, seamless, and personalized experiences. Our CEO and founder, Mr. Girish Mathrubootham (also known as \u2018G\u2019 within the company), kicked off the event with a keynote session introducing the participants to Freshworks and the role of developers in delivering a delightful customer experience. He also talked about how Freshworks is making it easier for developers to build applications and with more than 58,000 Freshworks customers, how it laid a huge opportunity in front of the developer community to come and build on the Freshworks Developer Platform for the Freshworks customers.<\/span><\/p>

      The keynote session was followed by a fireside chat between Preethy and\u00a0 Tejas, VP of the platform, where they deep-dived into how Freshworks is empowering the Developer experience and what it means for the developers. An interesting conversation followed that saw Tejas talk about the capabilities of the Freshworks Developer Platform and how it allows developers to build and scale faster with Freshworks. A key aspect of the discussion was the multiple opportunities that the Freshworks Developer Platform provided for both partner and customer developers and how easy it is for them to get started!\u00a0<\/span><\/p>

      \u00a0<\/p>

      Insightful Industry Expert Sessions<\/span><\/strong><\/u><\/span><\/p>

      Two industry expert sessions followed the keynote and fireside chat. To start with, we had Chandrashekhar Munnibudha, Principal Solutions Architect, AWS talking about how Serverless capabilities are changing the landscape for developers. He explained serverless, taking the example of online cab aggregators. Using such services, you can free yourself from the hassle of owning a car, driving it through heavy traffic, maintaining it, etc., compared to just paying as a service and reaching your destination. This is what primarily serverless is! Touching upon what the future holds for the developers, Chandra talked through the key benefits of leveraging Serverless and how it eventually meant better developer and customer experience.<\/span><\/p>

      Chandra\u2019s enlightening session was succeeded by Shoaib Ahmed, Chief Catalysator, Catalystor Consulting talking about how B2B Marketplaces can deliver huge value for developers and businesses. There was an interesting analogy on how Redwood forests have survived the test of time through their surface root networks and how it resembles the ecosystem of partners. Shoaib also shared personal anecdotes of how a misplaced luggage experience made him think about the broken customer experience and how it could have been avoided with a connected ecosystem.<\/span><\/p>

      \u00a0<\/p>

      Getting hands-on with Tracks<\/span><\/strong><\/u><\/span><\/p>

      The attendees then split into different tracks, foundational and advanced, on the basis of their knowledge about the Freshworks Developer Platform. During these tracks, they got an opportunity to develop their first app on our platform and learn more about the platform's capabilities in detail. All along, the attendees also had the opportunity to explore the demo area and the certification booth. At one of the Demo booths, the Freshworks Marketplace team showcased the new Marketplace experience and what it means for the users and developers. With all the Freshworks experts and speakers hanging around, the attendees made the most of the networking zone by meeting fellow developers and interacting with the experts.\u00a0\u00a0<\/span><\/p>

      \u00a0<\/p>

      Partner Showcase and Developer Panels<\/span><\/strong><\/u><\/span><\/p>

      Our success has always been driven by the success of our amazing partners. After the tracks, the attendees reconvened together to learn from the success stories of our partner Konnectify as they talked about the key integrations they\u2019ve built for the Freshworks customers.\u00a0<\/span><\/p>

      We had the most interesting bit lined up for the last as Satwik Hebbar,\u00a0 Senior Director of Engineering at Freshworks, led a developer panel as they discussed what the Developer experience meant for the panel and what does the future entail? Satwik closed the Summit with a heartwarming, candid ode to developers. Try finding that on social media!<\/span><\/p>

      But did we only talk about building and deploying apps? Absolutely not! The Summit had quite a few fun activities ranging from quizzes to social media challenges. Check out the social media platforms for our Hashtags - #FreshworksDevSummit2022 #BuildMore#BeMore. You\u2019ll find some interesting Tweets! We also had some amazing food across the day, capping the day with a quintessential evening snack - Samosa!\u00a0\u00a0\u00a0<\/span><\/p>

      With over 20 apps built by the participants on our platform a rating of 4.5 out of 5 for the event content and an NPS of 61, we believe we were able to deliver an engaging and enriching keep experience for the participants!<\/span><\/p>

      If this sounds exciting, let me tell you we are not done yet! We are bringing the Freshworks Developer Summit to San Francisco. Catch us live on the 16th of November at the AWS Loft as we kick off Freshworks Developer Summit in style. If you are around San Francisco, you cannot afford to miss this one. Get a chance to build, learn and network with fellow developers and industry experts.<\/span><\/p>

      Block your seats today! <\/span><\/strong>Register Now<\/span><\/strong><\/em>:<\/span> <\/span>\/\/m.teammarx.com\/events\/developer-summit\/<\/u><\/a><\/p>

      If you want to stay updated on the latest from the Freshworks developer platform and the SF event, don\u2019t forget to join our <\/span>Discord channel<\/u><\/a>. <\/span><\/p>","url":"\/announcements-and-events-11308\/freshworks-developer-summit-powered-by-aws-a-recap-26358?postid=67956#post67956","creationDate":"2022-10-17T09:13:34+0000","relativeCreationDate":"9 months ago"},"isTopicUnread":true,"privateId":12782,"id":26358,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11308,"isIdeation":false,"url":"\/announcements-and-events-11308","title":"Announcements and Events","description":"Get all the latest updates on announcement and events here!"},"url":"\/announcements-and-events-11308\/freshworks-developer-summit-powered-by-aws-a-recap-26358","title":"Freshworks Developer Summit powered by AWS: A Recap","lastPost":{"id":80103,"author":{"id":45552,"url":"\/members\/fghffv-45552","name":"fghffv","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/2a167a3c-c10c-4273-b105-b45d3e365660.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

      the delicate dim sum, savory roti prata, and delectable satay skewers that showcase the influence of Chinese, Indian, and Malay cuisines. For seafood enthusiasts, Singapore offers a delightful assortment of dishes such as chili crab, black pepper crab, and salted egg prawns. Explore the 2023 latest menus in Singapore<\/a> to discover new culinary creations, seasonal delights, and exciting twists on classic favorites. Whether you're craving traditional flavors or innovative fusion dishes, the dynamic and ever-evolving food scene in Singapore promises to captivate your senses and leave you with unforgettable dining experiences.<\/p>","url":"\/announcements-and-events-11308\/freshworks-developer-summit-powered-by-aws-a-recap-26358?postid=80103#post80103","creationDate":"2023-07-11T12:23:06+0000","relativeCreationDate":"13 days ago"},"lastReply":{"id":80103,"author":{"id":45552,"url":"\/members\/fghffv-45552","name":"fghffv","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/2a167a3c-c10c-4273-b105-b45d3e365660.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

      the delicate dim sum, savory roti prata, and delectable satay skewers that showcase the influence of Chinese, Indian, and Malay cuisines. For seafood enthusiasts, Singapore offers a delightful assortment of dishes such as chili crab, black pepper crab, and salted egg prawns. Explore the 2023 latest menus in Singapore<\/a> to discover new culinary creations, seasonal delights, and exciting twists on classic favorites. Whether you're craving traditional flavors or innovative fusion dishes, the dynamic and ever-evolving food scene in Singapore promises to captivate your senses and leave you with unforgettable dining experiences.<\/p>","url":"\/announcements-and-events-11308\/freshworks-developer-summit-powered-by-aws-a-recap-26358?postid=80103#post80103","creationDate":"2023-07-11T12:23:06+0000","relativeCreationDate":"13 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":3,"relevantPost":{"id":67956,"author":{"id":32014,"url":"\/members\/alyssia-correa-32014","name":"alyssia.correa","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ba3dbeb8-0226-46ab-8699-0d19aadada93.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":6},"content":"

      Hello Community!<\/p>

      \u00a0<\/p><\/oembed>

      \u00a0<\/p>

      The first-ever Freshworks Developer Summit powered by AWS that happened in Bangalore on Sep 22nd concluded with a bang, and we are excited to share a few highlights with you. We had an overwhelming response leading to a packed house with over 150+ attendees, 120+ of which were developers from diverse backgrounds and had experience working with multiple tech stacks. The Summit agenda had some awesome speakers lined up throughout the day and some very interesting topics, let's give you a walkthrough!\u00a0<\/span> <\/span><\/p>

      Opening with the keynote from G<\/span><\/strong><\/u><\/span><\/p>

      We conceptualized this event toenable more and more developers to build and deploy innovative solutions for the new-age customers who demand unified, seamless, and personalized experiences. Our CEO and founder, Mr. Girish Mathrubootham (also known as \u2018G\u2019 within the company), kicked off the event with a keynote session introducing the participants to Freshworks and the role of developers in delivering a delightful customer experience. He also talked about how Freshworks is making it easier for developers to build applications and with more than 58,000 Freshworks customers, how it laid a huge opportunity in front of the developer community to come and build on the Freshworks Developer Platform for the Freshworks customers.<\/span><\/p>

      The keynote session was followed by a fireside chat between Preethy and\u00a0 Tejas, VP of the platform, where they deep-dived into how Freshworks is empowering the Developer experience and what it means for the developers. An interesting conversation followed that saw Tejas talk about the capabilities of the Freshworks Developer Platform and how it allows developers to build and scale faster with Freshworks. A key aspect of the discussion was the multiple opportunities that the Freshworks Developer Platform provided for both partner and customer developers and how easy it is for them to get started!\u00a0<\/span><\/p>

      \u00a0<\/p>

      Insightful Industry Expert Sessions<\/span><\/strong><\/u><\/span><\/p>

      Two industry expert sessions followed the keynote and fireside chat. To start with, we had Chandrashekhar Munnibudha, Principal Solutions Architect, AWS talking about how Serverless capabilities are changing the landscape for developers. He explained serverless, taking the example of online cab aggregators. Using such services, you can free yourself from the hassle of owning a car, driving it through heavy traffic, maintaining it, etc., compared to just paying as a service and reaching your destination. This is what primarily serverless is! Touching upon what the future holds for the developers, Chandra talked through the key benefits of leveraging Serverless and how it eventually meant better developer and customer experience.<\/span><\/p>

      Chandra\u2019s enlightening session was succeeded by Shoaib Ahmed, Chief Catalysator, Catalystor Consulting talking about how B2B Marketplaces can deliver huge value for developers and businesses. There was an interesting analogy on how Redwood forests have survived the test of time through their surface root networks and how it resembles the ecosystem of partners. Shoaib also shared personal anecdotes of how a misplaced luggage experience made him think about the broken customer experience and how it could have been avoided with a connected ecosystem.<\/span><\/p>

      \u00a0<\/p>

      Getting hands-on with Tracks<\/span><\/strong><\/u><\/span><\/p>

      The attendees then split into different tracks, foundational and advanced, on the basis of their knowledge about the Freshworks Developer Platform. During these tracks, they got an opportunity to develop their first app on our platform and learn more about the platform's capabilities in detail. All along, the attendees also had the opportunity to explore the demo area and the certification booth. At one of the Demo booths, the Freshworks Marketplace team showcased the new Marketplace experience and what it means for the users and developers. With all the Freshworks experts and speakers hanging around, the attendees made the most of the networking zone by meeting fellow developers and interacting with the experts.\u00a0\u00a0<\/span><\/p>

      \u00a0<\/p>

      Partner Showcase and Developer Panels<\/span><\/strong><\/u><\/span><\/p>

      Our success has always been driven by the success of our amazing partners. After the tracks, the attendees reconvened together to learn from the success stories of our partner Konnectify as they talked about the key integrations they\u2019ve built for the Freshworks customers.\u00a0<\/span><\/p>

      We had the most interesting bit lined up for the last as Satwik Hebbar,\u00a0 Senior Director of Engineering at Freshworks, led a developer panel as they discussed what the Developer experience meant for the panel and what does the future entail? Satwik closed the Summit with a heartwarming, candid ode to developers. Try finding that on social media!<\/span><\/p>

      But did we only talk about building and deploying apps? Absolutely not! The Summit had quite a few fun activities ranging from quizzes to social media challenges. Check out the social media platforms for our Hashtags - #FreshworksDevSummit2022 #BuildMore#BeMore. You\u2019ll find some interesting Tweets! We also had some amazing food across the day, capping the day with a quintessential evening snack - Samosa!\u00a0\u00a0\u00a0<\/span><\/p>

      With over 20 apps built by the participants on our platform a rating of 4.5 out of 5 for the event content and an NPS of 61, we believe we were able to deliver an engaging and enriching keep experience for the participants!<\/span><\/p>

      If this sounds exciting, let me tell you we are not done yet! We are bringing the Freshworks Developer Summit to San Francisco. Catch us live on the 16th of November at the AWS Loft as we kick off Freshworks Developer Summit in style. If you are around San Francisco, you cannot afford to miss this one. Get a chance to build, learn and network with fellow developers and industry experts.<\/span><\/p>

      Block your seats today! <\/span><\/strong>Register Now<\/span><\/strong><\/em>:<\/span> <\/span>\/\/m.teammarx.com\/events\/developer-summit\/<\/u><\/a><\/p>

      If you want to stay updated on the latest from the Freshworks developer platform and the SF event, don\u2019t forget to join our <\/span>Discord channel<\/u><\/a>. <\/span><\/p>","url":"\/announcements-and-events-11308\/freshworks-developer-summit-powered-by-aws-a-recap-26358?postid=67956#post67956","creationDate":"2022-10-17T09:13:34+0000","relativeCreationDate":"9 months ago"},"numberOfViews":40,"contentType":"article","featuredImage":"","publicLabel":"","category":{"url":"\/welcome-center-11305","categoryId":11305,"title":"Welcome Center","metaRobots":"index, follow","type":0},"lastPostId":"80103"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"ff841cebf7cb29663b8a2aff80721d4063ce211b","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

      

      

      alyssia.correa Community Manager

      published inAnnouncements and Events

      Freshworks Developer Summit powered by AWS: A Recap

      Hello Community! The first-ever Freshworks Developer Summit powered by AWS that happened in Bangalore on Sep 22nd concluded with a bang, and we are excited to share a few highlights with you. We had an overwhelming response leading to a packed house with over 150+ attendees, 120+ of which were developers from diverse backgrounds and had experience working with multiple tech stacks. The Summit agenda had some awesome speakers lined up throughout the day and some very interesting topics, let's give you a walkthrough! Opening with the keynote from GWe conceptualized this event toenable more and more developers to build and deploy innovative solutions for the new-age customers who demand unified, seamless, and personalized experiences. Our CEO and founder, Mr. Girish Mathrubootham (also known as ‘G’ within the company), kicked off the event with a keynote session introducing the participants to Freshworks and the role of developers in delivering a delightful customer experience. He also

      3 40 0

      

      

      13 days ago

      As we continue to adapt and innovate in the digital era, we are pleased to announce a significant development in our product suite. We are launching Freshmarketer for WooCommerce, a game-changing integration designed to empower online store owners and transform their e-commerce strategy.<\/span><\/p>

      <\/figure><\/div>

      What is Freshmarketer for WooCommerce?<\/strong><\/span><\/p>

      Freshmarketer for WooCommerce combines the best of Freshmarketer\u2019s marketing automation capabilities with WooCommerce, the world\u2019s most popular e-commerce platform. This integration allows WooCommerce store owners & marketers to connect with their customers across multiple channels, personalize engagement, contextualize support, and drive revenue with powerful automation.<\/span><\/p>

      <\/figure><\/div>

      Please explore the following resources to learn more about Freshmarketer for WooCommerce:<\/span><\/p>

      • Knowledge Base<\/span><\/a><\/li>\t
      • Getting Started with WooCommerce Guide<\/span><\/a><\/li>\t
      • Freshmarketer for WooCommerce Brochure<\/span><\/a><\/li><\/ul>

        Sign up<\/u><\/span><\/a> for a 21-day free trial to Freshmarketer for WooCommerce.<\/span><\/strong><\/p>","url":"\/announcements-and-events-11308\/announcing-the-launch-of-freshmarketer-for-woocommerce-a-major-step-in-our-digital-transformation-journey-31970?postid=79847#post79847","creationDate":"2023-07-06T10:50:27+0000","relativeCreationDate":"18 days ago"},"isTopicUnread":true,"privateId":12843,"id":31970,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11308,"isIdeation":false,"url":"\/announcements-and-events-11308","title":"Announcements and Events","description":"Get all the latest updates on announcement and events here!"},"url":"\/announcements-and-events-11308\/announcing-the-launch-of-freshmarketer-for-woocommerce-a-major-step-in-our-digital-transformation-journey-31970","title":"Announcing the Launch of Freshmarketer for WooCommerce: A Major Step in Our Digital Transformation Journey \ud83d\ude80","lastPost":{"id":79847,"author":{"id":40156,"url":"\/members\/pratyusha-prattipati-40156","name":"Pratyusha Prattipati","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/f9aed292-c92f-4816-8c35-cf277ebaf7e2.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":0},"content":"

        As we continue to adapt and innovate in the digital era, we are pleased to announce a significant development in our product suite. We are launching Freshmarketer for WooCommerce, a game-changing integration designed to empower online store owners and transform their e-commerce strategy.<\/span><\/p>

        <\/figure><\/div>

        What is Freshmarketer for WooCommerce?<\/strong><\/span><\/p>

        Freshmarketer for WooCommerce combines the best of Freshmarketer\u2019s marketing automation capabilities with WooCommerce, the world\u2019s most popular e-commerce platform. This integration allows WooCommerce store owners & marketers to connect with their customers across multiple channels, personalize engagement, contextualize support, and drive revenue with powerful automation.<\/span><\/p>

        <\/figure><\/div>

        Please explore the following resources to learn more about Freshmarketer for WooCommerce:<\/span><\/p>

        • Knowledge Base<\/span><\/a><\/li>\t
        • Getting Started with WooCommerce Guide<\/span><\/a><\/li>\t
        • Freshmarketer for WooCommerce Brochure<\/span><\/a><\/li><\/ul>

          Sign up<\/u><\/span><\/a> for a 21-day free trial to Freshmarketer for WooCommerce.<\/span><\/strong><\/p>","url":"\/announcements-and-events-11308\/announcing-the-launch-of-freshmarketer-for-woocommerce-a-major-step-in-our-digital-transformation-journey-31970?postid=79847#post79847","creationDate":"2023-07-06T10:50:27+0000","relativeCreationDate":"18 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":79847,"author":{"id":40156,"url":"\/members\/pratyusha-prattipati-40156","name":"Pratyusha Prattipati","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/f9aed292-c92f-4816-8c35-cf277ebaf7e2.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":0},"content":"

          As we continue to adapt and innovate in the digital era, we are pleased to announce a significant development in our product suite. We are launching Freshmarketer for WooCommerce, a game-changing integration designed to empower online store owners and transform their e-commerce strategy.<\/span><\/p>

          <\/figure><\/div>

          What is Freshmarketer for WooCommerce?<\/strong><\/span><\/p>

          Freshmarketer for WooCommerce combines the best of Freshmarketer\u2019s marketing automation capabilities with WooCommerce, the world\u2019s most popular e-commerce platform. This integration allows WooCommerce store owners & marketers to connect with their customers across multiple channels, personalize engagement, contextualize support, and drive revenue with powerful automation.<\/span><\/p>

          <\/figure><\/div>

          Please explore the following resources to learn more about Freshmarketer for WooCommerce:<\/span><\/p>

          • Knowledge Base<\/span><\/a><\/li>\t
          • Getting Started with WooCommerce Guide<\/span><\/a><\/li>\t
          • Freshmarketer for WooCommerce Brochure<\/span><\/a><\/li><\/ul>

            Sign up<\/u><\/span><\/a> for a 21-day free trial to Freshmarketer for WooCommerce.<\/span><\/strong><\/p>","url":"\/announcements-and-events-11308\/announcing-the-launch-of-freshmarketer-for-woocommerce-a-major-step-in-our-digital-transformation-journey-31970?postid=79847#post79847","creationDate":"2023-07-06T10:50:27+0000","relativeCreationDate":"18 days ago"},"numberOfViews":1,"contentType":"article","featuredImage":"","publicLabel":"","category":{"url":"\/welcome-center-11305","categoryId":11305,"title":"Welcome Center","metaRobots":"index, follow","type":0},"lastPostId":"79847"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"ff841cebf7cb29663b8a2aff80721d4063ce211b","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

            

            

            Pratyusha Prattipati Community Manager

            published inAnnouncements and Events

            Announcing the Launch of Freshmarketer for WooCommerce: A Major Step in Our Digital Transformation Journey

            As we continue to adapt and innovate in the digital era, we are pleased to announce a significant development in our product suite. We are launching Freshmarketer for WooCommerce, a game-changing integration designed to empower online store owners and transform their e-commerce strategy.What is Freshmarketer for WooCommerce?Freshmarketer for WooCommerce combines the best of Freshmarketer’s marketing automation capabilities with WooCommerce, the world’s most popular e-commerce platform. This integration allows WooCommerce store owners & marketers to connect with their customers across multiple channels, personalize engagement, contextualize support, and drive revenue with powerful automation.Please explore the following resources to learn more about Freshmarketer for WooCommerce:Knowledge Base Getting Started with WooCommerce Guide Freshmarketer for WooCommerce BrochureSign up for a 21-day free trial to Freshmarketer for WooCommerce.

            0 1 0

            

            

            18 days ago

          Hello IT leaders and DevOps enthusiasts!!<\/span><\/p>

          \u00a0<\/p>

          <\/figure>

          \u00a0<\/p>

          Research\u00a0says, 83% of IT decision-makers implemented DevOps practices in 2021 to unlock higher business value. If you\u2019re one of them,\u00a0your insights into DevOps strategies, challenges, and the role of IT Service Management (ITSM) in the modern era of agile software delivery can be highly valuable to our\u00a0ongoing research.\u00a0<\/span><\/p>

          We look forward to hearing\u00a0your expertise and perspectives on the following topics:<\/span><\/strong><\/em><\/p>

          1. The DevOps Journey:<\/span><\/strong>\t
             • How did\u00a0 your organization formulate and execute its DevOps strategy? What drove you to adopt\u00a0DevOps practices?<\/span><\/li>\t\t
             • How has your DevOps strategy evolved over time, and what factors influenced its evolution? Any lessons learned or best practices you would like to share?<\/span>
               \t\t\u00a0<\/li>\t<\/ul><\/li>\t
             • Challenges and Pain Points<\/strong>:<\/span>\t
               • What are the biggest challenges you have encountered during your DevOps journey? How did you tackle them, and what were the outcomes?<\/span><\/li>\t\t
               • Specifically, how did you\u00a0handle governance and ensure compliance in the DevOps era?\u00a0<\/span><\/li>\t<\/ul><\/li><\/ol>

                 Feel free to share your experiences, insights, and success stories from\u00a0your DevOps journey. You will get a seat at the table to influence Freshservice\u2019s roadmap and shape its future.<\/strong><\/em><\/span>\ud83c\udf1f<\/p>

                 <\/figure>

                 \u00a0<\/p>

                 Thank you in advance for joining this discussion\u00a0and sharing your valuable inputs. We are\u00a0curious to engage with you all and learn from your experiences!<\/span><\/p>

                 \ud83d\ude80Ignite the conversation and let your expertise fuel our research. Don\u2019t forget to tag your folks too!<\/p>

                 
                 \u00a0<\/p>

                 \u00a0<\/p>","url":"\/announcements-and-events-11308\/calling-all-experts-we-are-seeking-your-insights-on-devops-strategy-challenges-and-the-role-of-itsm-31521?postid=79100#post79100","creationDate":"2023-06-19T12:49:33+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":12837,"id":31521,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11308,"isIdeation":false,"url":"\/announcements-and-events-11308","title":"Announcements and Events","description":"Get all the latest updates on announcement and events here!"},"url":"\/announcements-and-events-11308\/calling-all-experts-we-are-seeking-your-insights-on-devops-strategy-challenges-and-the-role-of-itsm-31521","title":"Calling all Experts ! We are seeking your Insights on DevOps Strategy, Challenges, and the Role of ITSM","lastPost":{"id":79771,"author":{"id":45367,"url":"\/members\/john-cena-45367","name":"john cena","avatar":"","userTitle":"","userLevel":0},"content":"

                 DevOps Strategy:<\/p>

                 1. \t

                    Alignment with business goals: A successful DevOps strategy should align with the overall business goals and objectives. This involves understanding the organization's needs, identifying areas of improvement, and defining specific goals for the DevOps initiative.<\/p>\t<\/li>\t

                 2. \t

                    Collaboration and communication: DevOps emphasizes collaboration and communication between development, operations, and other stakeholders. The strategy should include mechanisms for fostering effective collaboration, such as cross-functional teams, shared tools, and regular meetings.<\/p>\t<\/li>\t

                 3. \t

                    Automation and tooling: Automation plays a crucial role in DevOps, enabling faster and more reliable software delivery. The strategy should focus on identifying opportunities for automation throughout the software development lifecycle and selecting appropriate tools to support the automation efforts.<\/p>\t<\/li>\t

                 4. \t

                    Continuous integration and delivery: DevOps aims to enable frequent and efficient software releases. The strategy should include plans for implementing continuous integration and continuous delivery (CI\/CD) practices, enabling developers to integrate code frequently and deploy it to production rapidly and reliably.<\/p>\t<\/li>\t

                 5. \t

                    Measurement and feedback: DevOps promotes a culture of continuous improvement. The strategy should include metrics and feedback loops to measure the effectiveness of DevOps practices, identify bottlenecks, and drive ongoing improvements.<\/p>\t<\/li><\/ol>

                    Challenges in DevOps:<\/p>

                    1. \t

                       Cultural transformation: One of the significant challenges in implementing DevOps is cultural resistance to change. DevOps requires a shift in mindset, collaboration, and shared responsibility, which may require organizations to overcome silos and encourage a culture of trust and transparency.<\/p>\t<\/li>\t

                    2. \t

                       Toolchain complexity: Organizations may face challenges in selecting and integrating the right set of tools to support their DevOps practices. Managing a complex toolchain and ensuring proper integration and interoperability can be a challenge.<\/p>\t<\/li>\t

                    3. \t

                       Legacy systems and processes: Introducing DevOps practices in organizations with legacy systems and processes can be challenging. Legacy systems may not be designed for automation or rapid deployments, requiring additional effort to modernize or integrate with DevOps practices.<\/p>\t<\/li>\t

                    4. \t

                       Security and compliance: Integrating security and compliance measures within DevOps processes can be challenging. Organizations need to ensure that security practices are embedded throughout the development and deployment lifecycle without hindering the agility and speed of software delivery.<\/p>\t<\/li><\/ol>

                       Role of ITSM (IT Service Management): ITSM can play a complementary role in supporting and aligning with DevOps practices. ITSM focuses on managing and delivering IT services effectively and efficiently. Here's how ITSM can contribute:<\/p>

                       1. \t

                          Change management: ITSM practices, such as change management, can help ensure that changes introduced through DevOps are properly assessed, planned, and controlled to minimize disruption and risk.<\/p>\t<\/li>\t

                       2. \t

                          Incident and problem management: ITSM processes can provide a structured approach for handling incidents and problems that arise during software development and deployment. They help ensure issues are addressed promptly and root causes are identified and resolved.<\/p>\t<\/li>\t

                       3. \t

                          Configuration and asset management: ITSM's configuration and asset management practices can help maintain an accurate inventory of software and hardware components, which is vital for effective change management and ensuring a stable and reliable environment.<\/p>\t<\/li>\t

                       4. \t

                          Service-level management: ITSM's service-level management practices help define, monitor, and manage service-level agreements (SLAs) and key performance indicators (KPIs) to ensure that DevOps practices align with business requirements and deliver value to customers.<\/p>\t<\/li><\/ol>

                          By combining DevOps and ITSM practices, organizations can achieve a balance between agility and stability, enabling faster software delivery while maintaining service quality and reliability. It's important to adapt and customize the practices to fit the organization's specific needs and context\u2026..<\/p>

                          \u00a0<\/p>

                          \u00a0<\/p>","url":"\/announcements-and-events-11308\/calling-all-experts-we-are-seeking-your-insights-on-devops-strategy-challenges-and-the-role-of-itsm-31521?postid=79771#post79771","creationDate":"2023-07-04T08:52:31+0000","relativeCreationDate":"20 days ago"},"lastReply":{"id":79771,"author":{"id":45367,"url":"\/members\/john-cena-45367","name":"john cena","avatar":"","userTitle":"","userLevel":0},"content":"

                          DevOps Strategy:<\/p>

                          1. \t

                             Alignment with business goals: A successful DevOps strategy should align with the overall business goals and objectives. This involves understanding the organization's needs, identifying areas of improvement, and defining specific goals for the DevOps initiative.<\/p>\t<\/li>\t

                          2. \t

                             Collaboration and communication: DevOps emphasizes collaboration and communication between development, operations, and other stakeholders. The strategy should include mechanisms for fostering effective collaboration, such as cross-functional teams, shared tools, and regular meetings.<\/p>\t<\/li>\t

                          3. \t

                             Automation and tooling: Automation plays a crucial role in DevOps, enabling faster and more reliable software delivery. The strategy should focus on identifying opportunities for automation throughout the software development lifecycle and selecting appropriate tools to support the automation efforts.<\/p>\t<\/li>\t

                          4. \t

                             Continuous integration and delivery: DevOps aims to enable frequent and efficient software releases. The strategy should include plans for implementing continuous integration and continuous delivery (CI\/CD) practices, enabling developers to integrate code frequently and deploy it to production rapidly and reliably.<\/p>\t<\/li>\t

                          5. \t

                             Measurement and feedback: DevOps promotes a culture of continuous improvement. The strategy should include metrics and feedback loops to measure the effectiveness of DevOps practices, identify bottlenecks, and drive ongoing improvements.<\/p>\t<\/li><\/ol>

                             Challenges in DevOps:<\/p>

                             1. \t

                                Cultural transformation: One of the significant challenges in implementing DevOps is cultural resistance to change. DevOps requires a shift in mindset, collaboration, and shared responsibility, which may require organizations to overcome silos and encourage a culture of trust and transparency.<\/p>\t<\/li>\t

                             2. \t

                                Toolchain complexity: Organizations may face challenges in selecting and integrating the right set of tools to support their DevOps practices. Managing a complex toolchain and ensuring proper integration and interoperability can be a challenge.<\/p>\t<\/li>\t

                             3. \t

                                Legacy systems and processes: Introducing DevOps practices in organizations with legacy systems and processes can be challenging. Legacy systems may not be designed for automation or rapid deployments, requiring additional effort to modernize or integrate with DevOps practices.<\/p>\t<\/li>\t

                             4. \t

                                Security and compliance: Integrating security and compliance measures within DevOps processes can be challenging. Organizations need to ensure that security practices are embedded throughout the development and deployment lifecycle without hindering the agility and speed of software delivery.<\/p>\t<\/li><\/ol>

                                Role of ITSM (IT Service Management): ITSM can play a complementary role in supporting and aligning with DevOps practices. ITSM focuses on managing and delivering IT services effectively and efficiently. Here's how ITSM can contribute:<\/p>

                                1. \t

                                   Change management: ITSM practices, such as change management, can help ensure that changes introduced through DevOps are properly assessed, planned, and controlled to minimize disruption and risk.<\/p>\t<\/li>\t

                                2. \t

                                   Incident and problem management: ITSM processes can provide a structured approach for handling incidents and problems that arise during software development and deployment. They help ensure issues are addressed promptly and root causes are identified and resolved.<\/p>\t<\/li>\t

                                3. \t

                                   Configuration and asset management: ITSM's configuration and asset management practices can help maintain an accurate inventory of software and hardware components, which is vital for effective change management and ensuring a stable and reliable environment.<\/p>\t<\/li>\t

                                4. \t

                                   Service-level management: ITSM's service-level management practices help define, monitor, and manage service-level agreements (SLAs) and key performance indicators (KPIs) to ensure that DevOps practices align with business requirements and deliver value to customers.<\/p>\t<\/li><\/ol>

                                   By combining DevOps and ITSM practices, organizations can achieve a balance between agility and stability, enabling faster software delivery while maintaining service quality and reliability. It's important to adapt and customize the practices to fit the organization's specific needs and context\u2026..<\/p>

                                   \u00a0<\/p>

                                   \u00a0<\/p>","url":"\/announcements-and-events-11308\/calling-all-experts-we-are-seeking-your-insights-on-devops-strategy-challenges-and-the-role-of-itsm-31521?postid=79771#post79771","creationDate":"2023-07-04T08:52:31+0000","relativeCreationDate":"20 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":7,"numberOfLikes":8,"relevantPost":{"id":79100,"author":{"id":43548,"url":"\/members\/kamakshi-v-43548","name":"Kamakshi V","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/e865e8ef-3f5e-4151-899f-7677e48d6699.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":2},"content":"

                                   Hello IT leaders and DevOps enthusiasts!!<\/span><\/p>

                                   \u00a0<\/p>

                                   <\/figure>

                                   \u00a0<\/p>

                                   Research\u00a0says, 83% of IT decision-makers implemented DevOps practices in 2021 to unlock higher business value. If you\u2019re one of them,\u00a0your insights into DevOps strategies, challenges, and the role of IT Service Management (ITSM) in the modern era of agile software delivery can be highly valuable to our\u00a0ongoing research.\u00a0<\/span><\/p>

                                   We look forward to hearing\u00a0your expertise and perspectives on the following topics:<\/span><\/strong><\/em><\/p>

                                   1. The DevOps Journey:<\/span><\/strong>\t
                                      • How did\u00a0 your organization formulate and execute its DevOps strategy? What drove you to adopt\u00a0DevOps practices?<\/span><\/li>\t\t
                                      • How has your DevOps strategy evolved over time, and what factors influenced its evolution? Any lessons learned or best practices you would like to share?<\/span>
                                        \t\t\u00a0<\/li>\t<\/ul><\/li>\t
                                      • Challenges and Pain Points<\/strong>:<\/span>\t
                                        • What are the biggest challenges you have encountered during your DevOps journey? How did you tackle them, and what were the outcomes?<\/span><\/li>\t\t
                                        • Specifically, how did you\u00a0handle governance and ensure compliance in the DevOps era?\u00a0<\/span><\/li>\t<\/ul><\/li><\/ol>

                                          Feel free to share your experiences, insights, and success stories from\u00a0your DevOps journey. You will get a seat at the table to influence Freshservice\u2019s roadmap and shape its future.<\/strong><\/em><\/span>\ud83c\udf1f<\/p>

                                          <\/figure>

                                          \u00a0<\/p>

                                          Thank you in advance for joining this discussion\u00a0and sharing your valuable inputs. We are\u00a0curious to engage with you all and learn from your experiences!<\/span><\/p>

                                          \ud83d\ude80Ignite the conversation and let your expertise fuel our research. Don\u2019t forget to tag your folks too!<\/p>

                                          
                                          \u00a0<\/p>

                                          \u00a0<\/p>","url":"\/announcements-and-events-11308\/calling-all-experts-we-are-seeking-your-insights-on-devops-strategy-challenges-and-the-role-of-itsm-31521?postid=79100#post79100","creationDate":"2023-06-19T12:49:33+0000","relativeCreationDate":"1 month ago"},"numberOfViews":153,"contentType":"article","featuredImage":"","publicLabel":"Customer Perspectives","category":{"url":"\/welcome-center-11305","categoryId":11305,"title":"Welcome Center","metaRobots":"index, follow","type":0},"lastPostId":"79771"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"ff841cebf7cb29663b8a2aff80721d4063ce211b","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

                                          

                                          

                                          Kamakshi V Community Manager

                                          published inAnnouncements and Events

                                          Calling all Experts ! We are seeking your Insights on DevOps Strategy, Challenges, and the Role of ITSMCustomer Perspectives

                                          Hello IT leaders and DevOps enthusiasts!! Research says, 83% of IT decision-makers implemented DevOps practices in 2021 to unlock higher business value. If you’re one of them, your insights into DevOps strategies, challenges, and the role of IT Service Management (ITSM) in the modern era of agile software delivery can be highly valuable to our ongoing research. We look forward to hearing your expertise and perspectives on the following topics:The DevOps Journey: How did your organization formulate and execute its DevOps strategy? What drove you to adopt DevOps practices? How has your DevOps strategy evolved over time, and what factors influenced its evolution? Any lessons learned or best practices you would like to share? Challenges and Pain Points: What are the biggest challenges you have encountered during your DevOps journey? How did you tackle them, and what were the outcomes? Specifically, how did you handle governance and ensure compliance in the DevOps era? Feel free to

                                          8 153 7

                                          J

                                          20 days ago

          Let\u2019s welcome the new year by collaborating and learning from one another, and what better way to do that than by sharing your expertise with the rest of the Refresh Community.\u00a0<\/span>
          \u00a0<\/p>

          Presenting the Community challenge.\u00a0<\/em><\/span><\/strong><\/h3>

          (We have divided this according to segments to make access easier for all.)<\/span><\/p>

          \u00a0<\/p>

          Calling all CX Folks<\/em><\/strong>:<\/span><\/u> <\/span><\/span>Share 3 customer appreciation ideas to delight your customers this holiday season.\u00a0<\/span><\/p>

          Here\u2019s a cue: You can do \u201812 days of Christmas\u2019 by appreciating and featuring your top 12 customers in a fun way on your website.\u00a0<\/span><\/span><\/p>

          This one's for you, Sales Whiz<\/em><\/strong>:<\/span><\/u> <\/span><\/span>Share 3 tips to stay productive during the holiday season.\u00a0<\/span><\/p>

          The holiday season means employee vacations, parties, and blanket weather. How do you keep yourself and your sales team motivated and productive during the holiday season? Share your 3 tips here.\u00a0<\/span><\/p>

          Come through, IT Experts:<\/em><\/strong><\/u> <\/span><\/span>Share 3 programs you have\u00a0(or would like to) initiated to better employee happiness this festive season.\u00a0<\/span><\/p>

          For example: Host a year-end award ceremony for your employees to express gratitude.<\/span><\/p>

          \u00a0<\/p>

          What do you need to do?<\/em><\/p>

          • Pick a category\/ topic of your choice<\/span><\/li>\t
          • Publish an article\/ comment authoring your expertise (brownie points for more).\u00a0<\/span><\/span><\/li>\t
          • Tag your article\/ comment with #12DaysOfRefreshCommunity<\/span><\/span><\/li><\/ul>

            Put your writing hat on, we look forward to reading your articles!<\/span><\/h3>

            <\/figure>

            Ps: This thread is open till the 18th of December.<\/span><\/em><\/p>

            Pps: Look out for some ideas you can use from our in-house specialists.<\/span><\/em><\/p>","url":"\/announcements-and-events-11308\/day-3-the-community-challenge-collaborate-share-and-learn-put-your-writing-hat-on-22958?postid=57941#post57941","creationDate":"2021-12-09T14:07:39+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":12616,"id":22958,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11308,"isIdeation":false,"url":"\/announcements-and-events-11308","title":"Announcements and Events","description":"Get all the latest updates on announcement and events here!"},"url":"\/announcements-and-events-11308\/day-3-the-community-challenge-collaborate-share-and-learn-put-your-writing-hat-on-22958","title":"Day 3: The Community Challenge | Collaborate, share and learn | Put your writing hat on \u270f\ufe0f","lastPost":{"id":78806,"author":{"id":43920,"url":"\/members\/davidwarner007-43920","name":"davidwarner007","avatar":"","userTitle":"","userLevel":0},"content":"

            Day 3: The Community Challenge | Collaborate, Share, and Learn | Let Your Writing Skills Shine \u270f\ufe0f<\/p>

            Welcome to Day 3 of the Community Challenge! Today's focus is on collaboration, sharing, and learning. It's time to put on your writing hat and showcase your skills.<\/p>

            The objective of today's challenge is to collaborate with fellow participants, share your knowledge and experiences, and learn from one another. Writing is a powerful tool for communication and expression, and together, we can create something extraordinary.<\/p>

            Here's how you can participate:<\/p>

            1. \t

               Start a Discussion: Begin a conversation by posting a topic or question related to writing. It can be about grammar, storytelling techniques, writing tips, or any other aspect of the craft. Encourage others to share their thoughts and experiences.<\/p>\t<\/li>\t

            2. \t

               Share Your Work: If you're comfortable, share a piece of your writing\u2014a poem, a short story, an excerpt from a novel, or any form of written expression. Receive feedback, constructive criticism, and suggestions from the community to help you grow as a writer.<\/p>\t<\/li>\t

            3. \t

               Collaborate on a Story: Let's create a unique collaborative story together! Each participant can contribute a sentence or a paragraph to continue the narrative. Build upon what others have written and see where our collective creativity takes us.<\/p>\t<\/li>\t

            4. \t

               Offer Feedback: Read the work of your fellow participants and provide thoughtful feedback. Share your impressions, highlight strengths, and offer suggestions for improvement. Remember to be respectful and supportive in your comments.<\/p>\t<\/li>\t

            5. \t

               Learn from Others: Engage in discussions, ask questions, and take the opportunity to learn from experienced writers in the community. Don't hesitate to seek guidance or seek recommendations for useful writing resources.<\/p>\t<\/li><\/ol>

               Remember, this challenge is all about fostering a supportive and collaborative environment. Let's inspire and uplift each other as we embark on this writing journey together.<\/p>

               Happy writing, sharing, and learning! Let's make Day 3 of the Community Challenge a memorable one.<\/p>

               \u00a0<\/p>

               \u00a0<\/p>","url":"\/announcements-and-events-11308\/day-3-the-community-challenge-collaborate-share-and-learn-put-your-writing-hat-on-22958?postid=78806#post78806","creationDate":"2023-06-11T08:41:00+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":78806,"author":{"id":43920,"url":"\/members\/davidwarner007-43920","name":"davidwarner007","avatar":"","userTitle":"","userLevel":0},"content":"

               Day 3: The Community Challenge | Collaborate, Share, and Learn | Let Your Writing Skills Shine \u270f\ufe0f<\/p>

               Welcome to Day 3 of the Community Challenge! Today's focus is on collaboration, sharing, and learning. It's time to put on your writing hat and showcase your skills.<\/p>

               The objective of today's challenge is to collaborate with fellow participants, share your knowledge and experiences, and learn from one another. Writing is a powerful tool for communication and expression, and together, we can create something extraordinary.<\/p>

               Here's how you can participate:<\/p>

               1. \t

                  Start a Discussion: Begin a conversation by posting a topic or question related to writing. It can be about grammar, storytelling techniques, writing tips, or any other aspect of the craft. Encourage others to share their thoughts and experiences.<\/p>\t<\/li>\t

               2. \t

                  Share Your Work: If you're comfortable, share a piece of your writing\u2014a poem, a short story, an excerpt from a novel, or any form of written expression. Receive feedback, constructive criticism, and suggestions from the community to help you grow as a writer.<\/p>\t<\/li>\t

               3. \t

                  Collaborate on a Story: Let's create a unique collaborative story together! Each participant can contribute a sentence or a paragraph to continue the narrative. Build upon what others have written and see where our collective creativity takes us.<\/p>\t<\/li>\t

               4. \t

                  Offer Feedback: Read the work of your fellow participants and provide thoughtful feedback. Share your impressions, highlight strengths, and offer suggestions for improvement. Remember to be respectful and supportive in your comments.<\/p>\t<\/li>\t

               5. \t

                  Learn from Others: Engage in discussions, ask questions, and take the opportunity to learn from experienced writers in the community. Don't hesitate to seek guidance or seek recommendations for useful writing resources.<\/p>\t<\/li><\/ol>

                  Remember, this challenge is all about fostering a supportive and collaborative environment. Let's inspire and uplift each other as we embark on this writing journey together.<\/p>

                  Happy writing, sharing, and learning! Let's make Day 3 of the Community Challenge a memorable one.<\/p>

                  \u00a0<\/p>

                  \u00a0<\/p>","url":"\/announcements-and-events-11308\/day-3-the-community-challenge-collaborate-share-and-learn-put-your-writing-hat-on-22958?postid=78806#post78806","creationDate":"2023-06-11T08:41:00+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":5,"numberOfLikes":5,"relevantPost":{"id":57941,"author":{"id":31093,"url":"\/members\/rhea-desouza-31093","name":"rhea.desouza","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/eb505b4d-d747-4852-bcb7-1647200c93e6.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":7},"content":"

                  Let\u2019s welcome the new year by collaborating and learning from one another, and what better way to do that than by sharing your expertise with the rest of the Refresh Community.\u00a0<\/span>
                  \u00a0<\/p>

                  Presenting the Community challenge.\u00a0<\/em><\/span><\/strong><\/h3>

                  (We have divided this according to segments to make access easier for all.)<\/span><\/p>

                  \u00a0<\/p>

                  Calling all CX Folks<\/em><\/strong>:<\/span><\/u> <\/span><\/span>Share 3 customer appreciation ideas to delight your customers this holiday season.\u00a0<\/span><\/p>

                  Here\u2019s a cue: You can do \u201812 days of Christmas\u2019 by appreciating and featuring your top 12 customers in a fun way on your website.\u00a0<\/span><\/span><\/p>

                  This one's for you, Sales Whiz<\/em><\/strong>:<\/span><\/u> <\/span><\/span>Share 3 tips to stay productive during the holiday season.\u00a0<\/span><\/p>

                  The holiday season means employee vacations, parties, and blanket weather. How do you keep yourself and your sales team motivated and productive during the holiday season? Share your 3 tips here.\u00a0<\/span><\/p>

                  Come through, IT Experts:<\/em><\/strong><\/u> <\/span><\/span>Share 3 programs you have\u00a0(or would like to) initiated to better employee happiness this festive season.\u00a0<\/span><\/p>

                  For example: Host a year-end award ceremony for your employees to express gratitude.<\/span><\/p>

                  \u00a0<\/p>

                  What do you need to do?<\/em><\/p>

                  • Pick a category\/ topic of your choice<\/span><\/li>\t
                  • Publish an article\/ comment authoring your expertise (brownie points for more).\u00a0<\/span><\/span><\/li>\t
                  • Tag your article\/ comment with #12DaysOfRefreshCommunity<\/span><\/span><\/li><\/ul>

                    Put your writing hat on, we look forward to reading your articles!<\/span><\/h3>

                    <\/figure>

                    Ps: This thread is open till the 18th of December.<\/span><\/em><\/p>

                    Pps: Look out for some ideas you can use from our in-house specialists.<\/span><\/em><\/p>","url":"\/announcements-and-events-11308\/day-3-the-community-challenge-collaborate-share-and-learn-put-your-writing-hat-on-22958?postid=57941#post57941","creationDate":"2021-12-09T14:07:39+0000","relativeCreationDate":"1 year ago"},"numberOfViews":84,"contentType":"article","featuredImage":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f91470a3-f75b-4ffe-87db-7c7704f870ba_thumb.png","publicLabel":"Challenge","category":{"url":"\/welcome-center-11305","categoryId":11305,"title":"Welcome Center","metaRobots":"index, follow","type":0},"lastPostId":"78806"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"ff841cebf7cb29663b8a2aff80721d4063ce211b","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

                    

                    

                    rhea.desouza Community Manager

                    published inAnnouncements and Events

                    Day 3: The Community Challenge | Collaborate, share and learn | Put your writing hat on ✏️Challenge

                    Let’s welcome the new year by collaborating and learning from one another, and what better way to do that than by sharing your expertise with the rest of the Refresh Community. Presenting the Community challenge. (We have divided this according to segments to make access easier for all.) Calling all CX Folks: Share 3 customer appreciation ideas to delight your customers this holiday season. Here’s a cue: You can do ‘12 days of Christmas’ by appreciating and featuring your top 12 customers in a fun way on your website. This one's for you, Sales Whiz: Share 3 tips to stay productive during the holiday season. The holiday season means employee vacations, parties, and blanket weather. How do you keep yourself and your sales team motivated and productive during the holiday season? Share your 3 tips here. Come through, IT Experts: Share 3 programs you have (or would like to) initiated to better employee happiness this festive season. For example: Host a year-end award ceremony for your empl

                    5 84 5

                    D

                    1 month ago

          Seasons greetings!<\/span><\/strong><\/p>

          \u200b
          With the start of the Community Carnival, this October is going to be a treat\u00a0<\/em><\/span>for everyone! We\u2019ve put together a few riddles <\/span>that tests the most heard Freshworks<\/span> and SaaS <\/span>lingo - can you figure out what they are? Put your answers in the comments section below!!\u00a0\u00a0<\/h3>

          \u200b<\/p>

          \ud83d\udc36\ud83d\udc3e I am Freshworks\u2019s very own pet dog. I am the best at automation. What\u2019s my name?\u00a0<\/p>

          Number of words: 01<\/strong><\/p>

          \u00a0<\/p>

          \u2699\ufe0f\ud83d\udd25 I am the latest and the hottest D2C integration with a Freshworks product. What am I?<\/p>

          Number of words: 02<\/strong><\/p>

          \u00a0<\/p>

          \u2708\ufe0f\ud83d\udcbb I make or break a customer\u2019s journey with a product
          Hint: I am not a product feature but I determine the end-user's interaction<\/em><\/p>

          Number of words: 02<\/strong><\/p>

          \u00a0<\/p>

          \ud83d\ude0d\ud83d\udcddI measure how a customer feels about the product and service through a survey<\/p>

          Hint: The answer is an\u00a0abbreviation<\/em>\u00a0<\/p>

          \u00a0<\/p>

          \u00a0\ud83d\udd52\ud83d\udcb0 I am free of charge for a limited time. Typically, for 14 or 30 days.<\/p>

          Number of words: 02<\/strong><\/p>

          \u00a0<\/p>

          \ud83d\ude80\ud83d\udea2 I am a Freshworks product that personalizes engagement, shortens your sales cycle, and grows your business. Who am I?<\/p>

          Number of words: 01<\/em><\/p>

          \u00a0<\/p>

          \ud83d\udcca\ud83d\udc68\u200d\ud83d\udcbb I am a consolidation of data in real-time, shown in a single screen that will help agents prioritize and manage work better. What am I?<\/p>

          Number of words: 01<\/strong><\/p>

          \u00a0<\/p>

          \ud83d\udce3\ud83d\uded2I am a way to measure and know the leads. I go from attracting visitors to generating sales.<\/p>

          Number of words: 02<\/strong>
          \u00a0<\/p>","url":"\/announcements-and-events-11308\/the-community-carnival-riddle-me-this-26340?postid=67916#post67916","creationDate":"2022-10-14T19:17:04+0000","relativeCreationDate":"9 months ago"},"isTopicUnread":true,"privateId":12781,"id":26340,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11308,"isIdeation":false,"url":"\/announcements-and-events-11308","title":"Announcements and Events","description":"Get all the latest updates on announcement and events here!"},"url":"\/announcements-and-events-11308\/the-community-carnival-riddle-me-this-26340","title":"\ud83c\udfaa The Community Carnival: Riddle me this! \ud83c\udfa0","lastPost":{"id":78573,"author":{"id":44322,"url":"\/members\/mariashah-44322","name":"mariashah","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/5d79280a-5eac-47e4-8562-1ba54acfef6e.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

          Sure, here are the short replies for each riddle:<\/p>

          1. \ud83d\udc36\ud83d\udc3e Freshworks's automation pet dog: Bot<\/li>\t
          2. \u2699\ufe0f\ud83d\udd25 Latest D2C integration with a Freshworks product: WhatsApp Integration<\/li>\t
          3. \u2708\ufe0f\ud83d\udcbb Customer journey influencer: User Experience (UX)<\/li>\t
          4. \ud83d\ude0d\ud83d\udcdd Customer feedback survey: NPS (Net Promoter Score)<\/li>\t
          5. \ud83d\udd52\ud83d\udcb0 Limited-time free offer: Trial Period<\/li>\t
          6. \ud83d\ude80\ud83d\udea2 Freshworks product for engagement and sales growth: Freshchat<\/li>\t
          7. \ud83d\udcca\ud83d\udc68\u200d\ud83d\udcbb Real-time data consolidation: Dashboard<\/li>\t
          8. \ud83d\udce3\ud83d\uded2 Leads measurement tool: Lead Funnel<\/li><\/ol>

             Enjoy the Community Carnival and have fun solving the riddles!<\/a><\/p>

             \u00a0<\/p>

             \u00a0<\/p>","url":"\/announcements-and-events-11308\/the-community-carnival-riddle-me-this-26340?postid=78573#post78573","creationDate":"2023-06-03T10:27:45+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":78573,"author":{"id":44322,"url":"\/members\/mariashah-44322","name":"mariashah","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/5d79280a-5eac-47e4-8562-1ba54acfef6e.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

             Sure, here are the short replies for each riddle:<\/p>

             1. \ud83d\udc36\ud83d\udc3e Freshworks's automation pet dog: Bot<\/li>\t
             2. \u2699\ufe0f\ud83d\udd25 Latest D2C integration with a Freshworks product: WhatsApp Integration<\/li>\t
             3. \u2708\ufe0f\ud83d\udcbb Customer journey influencer: User Experience (UX)<\/li>\t
             4. \ud83d\ude0d\ud83d\udcdd Customer feedback survey: NPS (Net Promoter Score)<\/li>\t
             5. \ud83d\udd52\ud83d\udcb0 Limited-time free offer: Trial Period<\/li>\t
             6. \ud83d\ude80\ud83d\udea2 Freshworks product for engagement and sales growth: Freshchat<\/li>\t
             7. \ud83d\udcca\ud83d\udc68\u200d\ud83d\udcbb Real-time data consolidation: Dashboard<\/li>\t
             8. \ud83d\udce3\ud83d\uded2 Leads measurement tool: Lead Funnel<\/li><\/ol>

                Enjoy the Community Carnival and have fun solving the riddles!<\/a><\/p>

                \u00a0<\/p>

                \u00a0<\/p>","url":"\/announcements-and-events-11308\/the-community-carnival-riddle-me-this-26340?postid=78573#post78573","creationDate":"2023-06-03T10:27:45+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":14,"numberOfLikes":6,"relevantPost":{"id":67916,"author":{"id":30625,"url":"\/members\/snigdhavittaldev-30625","name":"SnigdhaVittaldev","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/7688705d-26bd-4e88-ae1a-6f1ec16209a6.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":3},"content":"

                Seasons greetings!<\/span><\/strong><\/p>

                \u200b
                With the start of the Community Carnival, this October is going to be a treat\u00a0<\/em><\/span>for everyone! We\u2019ve put together a few riddles <\/span>that tests the most heard Freshworks<\/span> and SaaS <\/span>lingo - can you figure out what they are? Put your answers in the comments section below!!\u00a0\u00a0<\/h3>

                \u200b<\/p>

                \ud83d\udc36\ud83d\udc3e I am Freshworks\u2019s very own pet dog. I am the best at automation. What\u2019s my name?\u00a0<\/p>

                Number of words: 01<\/strong><\/p>

                \u00a0<\/p>

                \u2699\ufe0f\ud83d\udd25 I am the latest and the hottest D2C integration with a Freshworks product. What am I?<\/p>

                Number of words: 02<\/strong><\/p>

                \u00a0<\/p>

                \u2708\ufe0f\ud83d\udcbb I make or break a customer\u2019s journey with a product
                Hint: I am not a product feature but I determine the end-user's interaction<\/em><\/p>

                Number of words: 02<\/strong><\/p>

                \u00a0<\/p>

                \ud83d\ude0d\ud83d\udcddI measure how a customer feels about the product and service through a survey<\/p>

                Hint: The answer is an\u00a0abbreviation<\/em>\u00a0<\/p>

                \u00a0<\/p>

                \u00a0\ud83d\udd52\ud83d\udcb0 I am free of charge for a limited time. Typically, for 14 or 30 days.<\/p>

                Number of words: 02<\/strong><\/p>

                \u00a0<\/p>

                \ud83d\ude80\ud83d\udea2 I am a Freshworks product that personalizes engagement, shortens your sales cycle, and grows your business. Who am I?<\/p>

                Number of words: 01<\/em><\/p>

                \u00a0<\/p>

                \ud83d\udcca\ud83d\udc68\u200d\ud83d\udcbb I am a consolidation of data in real-time, shown in a single screen that will help agents prioritize and manage work better. What am I?<\/p>

                Number of words: 01<\/strong><\/p>

                \u00a0<\/p>

                \ud83d\udce3\ud83d\uded2I am a way to measure and know the leads. I go from attracting visitors to generating sales.<\/p>

                Number of words: 02<\/strong>
                \u00a0<\/p>","url":"\/announcements-and-events-11308\/the-community-carnival-riddle-me-this-26340?postid=67916#post67916","creationDate":"2022-10-14T19:17:04+0000","relativeCreationDate":"9 months ago"},"numberOfViews":170,"contentType":"article","featuredImage":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/6a9d6a5a-5e3b-4601-91f6-d711bb4a2e45_thumb.jpg","publicLabel":"","category":{"url":"\/welcome-center-11305","categoryId":11305,"title":"Welcome Center","metaRobots":"index, follow","type":0},"lastPostId":"78573"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"ff841cebf7cb29663b8a2aff80721d4063ce211b","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

                

                

                SnigdhaVittaldev Skilled Expert

                published inAnnouncements and Events

                The Community Carnival: Riddle me this!

                Seasons greetings!With the start of the Community Carnival, this October is going to be a treat for everyone! We’ve put together a few riddles that tests the most heard Freshworks and SaaS lingo - can you figure out what they are? Put your answers in the comments section below!! I am Freshworks’s very own pet dog. I am the best at automation. What’s my name? Number of words: 01 ⚙️ I am the latest and the hottest D2C integration with a Freshworks product. What am I?Number of words: 02 ✈️ I make or break a customer’s journey with a productHint: I am not a product feature but I determine the end-user's interactionNumber of words: 02 I measure how a customer feels about the product and service through a surveyHint: The answer is an abbreviation I am free of charge for a limited time. Typically, for 14 or 30 days.Number of words: 02 I am a Freshworks product that personalizes engagement, shortens your sales cycle, and grows your business. Who am I?Number of words

                6 170 14

                

                

                1 month ago

          2021 was an important year for the Refresh Community - We were able to move many of our users from our internal forums and Slack to a single hub for all to collaborate, discuss, and share ideas.
          Work continues as we try to iron out new ways to meet your expectations and deliver delightful and insightful experiences \u2013 so thank YOU<\/strong>, for participating, sharing and welcoming new members!<\/p>

          \u00a0<\/p>

          <\/figure>

          We want to take this opportunity to give a shout out to a few of our contributors that have helped grow this community, from engagement to moderation and everything in between.<\/span><\/p>

          \u00a0<\/p>

          MODERATORS OF THE YEAR<\/strong><\/u>\u00a0<\/span><\/p>

          • @hemanth.ramya<\/user-mention>,\u00a0@Keer<\/user-mention>,\u00a0@harshaa.sridhar<\/user-mention>\u00a0 \u2013 our champions taking care of the Customer Experience board, from support to hosting AMAs!<\/span><\/span><\/li>\t
          • @gururag.kalanidhi<\/user-mention>,\u00a0@Aishwarya Parthasarathi<\/user-mention>, @Manasa Kumar<\/user-mention>\u00a0\u2013 our heroes holding down our Sales & Marketing discussion board!<\/span><\/li>\t
          • @rajagopal.baladhandayutham<\/user-mention>,\u00a0@sanofar.allahpichai<\/user-mention>\u00a0\u2013 the team moderating conversations & discussions taking place on the Employee Experience category!<\/span><\/li><\/ul>

            KEY CONTRIBUTORS OF THE YEAR<\/span><\/strong><\/u>\u00a0<\/span><\/p>

            • @zachary.king<\/user-mention><\/span>,\u00a0@keefe.andrews<\/user-mention>,\u00a0@mmccoy<\/user-mention>,\u00a0@finn<\/user-mention><\/span><\/li><\/ul>

              EXPERTS OF THE YEAR<\/span><\/strong><\/u>\u00a0\ud83e\udd7c<\/span><\/p>

              • Congratulations to our members who received their Expert rank! You\u2019re paving the way for everyone,\u00a0hats off to you -- we\u2019ll be adding more ranks in soon, so keep an eye out!\u00a0<\/li><\/ul>

                NOMINATED FOR BEST NEW COMMUNITY BY CMX<\/strong><\/u>\u00a0<\/p>

                • The Refresh Community was nominated as one of 3\u00a0finalists\u00a0<\/strong>for the Best New Community 2022 award by CMX! This recognition is dedicated to you and all that you do. Kudos!\u00a0<\/li><\/ul>","url":"\/announcements-and-events-11308\/celebrating-you-and-the-year-gone-by-23337?postid=58922#post58922","creationDate":"2022-01-28T08:38:05+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":12635,"id":23337,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11308,"isIdeation":false,"url":"\/announcements-and-events-11308","title":"Announcements and Events","description":"Get all the latest updates on announcement and events here!"},"url":"\/announcements-and-events-11308\/celebrating-you-and-the-year-gone-by-23337","title":"Celebrating YOU and the year gone by!","lastPost":{"id":78532,"author":{"id":44290,"url":"\/members\/michaelmark03-44290","name":"michaelmark03","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/143a9113-1f02-45c8-a098-cee331582f46.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"
                  \t

                  I'm glad to be essential for this organization and it just a beginning for revive network<\/a>.<\/p>\t<\/div><\/content-quote>

                  streaming<\/strong><\/em><\/a><\/p>","url":"\/announcements-and-events-11308\/celebrating-you-and-the-year-gone-by-23337?postid=78532#post78532","creationDate":"2023-06-02T09:16:00+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":78532,"author":{"id":44290,"url":"\/members\/michaelmark03-44290","name":"michaelmark03","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/143a9113-1f02-45c8-a098-cee331582f46.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

                  \t

                  I'm glad to be essential for this organization and it just a beginning for revive network<\/a>.<\/p>\t<\/div><\/content-quote>

                  streaming<\/strong><\/em><\/a><\/p>","url":"\/announcements-and-events-11308\/celebrating-you-and-the-year-gone-by-23337?postid=78532#post78532","creationDate":"2023-06-02T09:16:00+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":15,"numberOfLikes":11,"relevantPost":{"id":58922,"author":{"id":30947,"url":"\/members\/riaz-30947","name":"Riaz","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":4},"content":"

                  2021 was an important year for the Refresh Community - We were able to move many of our users from our internal forums and Slack to a single hub for all to collaborate, discuss, and share ideas.
                  Work continues as we try to iron out new ways to meet your expectations and deliver delightful and insightful experiences \u2013 so thank YOU<\/strong>, for participating, sharing and welcoming new members!<\/p>

                  \u00a0<\/p>

                  <\/figure>

                  We want to take this opportunity to give a shout out to a few of our contributors that have helped grow this community, from engagement to moderation and everything in between.<\/span><\/p>

                  \u00a0<\/p>

                  MODERATORS OF THE YEAR<\/strong><\/u>\u00a0<\/span><\/p>

                  • @hemanth.ramya<\/user-mention>,\u00a0@Keer<\/user-mention>,\u00a0@harshaa.sridhar<\/user-mention>\u00a0 \u2013 our champions taking care of the Customer Experience board, from support to hosting AMAs!<\/span><\/span><\/li>\t
                  • @gururag.kalanidhi<\/user-mention>,\u00a0@Aishwarya Parthasarathi<\/user-mention>, @Manasa Kumar<\/user-mention>\u00a0\u2013 our heroes holding down our Sales & Marketing discussion board!<\/span><\/li>\t
                  • @rajagopal.baladhandayutham<\/user-mention>,\u00a0@sanofar.allahpichai<\/user-mention>\u00a0\u2013 the team moderating conversations & discussions taking place on the Employee Experience category!<\/span><\/li><\/ul>

                    KEY CONTRIBUTORS OF THE YEAR<\/span><\/strong><\/u>\u00a0<\/span><\/p>

                    • @zachary.king<\/user-mention><\/span>,\u00a0@keefe.andrews<\/user-mention>,\u00a0@mmccoy<\/user-mention>,\u00a0@finn<\/user-mention><\/span><\/li><\/ul>

                      EXPERTS OF THE YEAR<\/span><\/strong><\/u>\u00a0\ud83e\udd7c<\/span><\/p>

                      • Congratulations to our members who received their Expert rank! You\u2019re paving the way for everyone,\u00a0hats off to you -- we\u2019ll be adding more ranks in soon, so keep an eye out!\u00a0<\/li><\/ul>

                        NOMINATED FOR BEST NEW COMMUNITY BY CMX<\/strong><\/u>\u00a0<\/p>

                        • The Refresh Community was nominated as one of 3\u00a0finalists\u00a0<\/strong>for the Best New Community 2022 award by CMX! This recognition is dedicated to you and all that you do. Kudos!\u00a0<\/li><\/ul>","url":"\/announcements-and-events-11308\/celebrating-you-and-the-year-gone-by-23337?postid=58922#post58922","creationDate":"2022-01-28T08:38:05+0000","relativeCreationDate":"1 year ago"},"numberOfViews":233,"contentType":"article","featuredImage":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/6613f3a5-2c1b-435a-a1db-ece938396a17_thumb.png","publicLabel":"News","category":{"url":"\/welcome-center-11305","categoryId":11305,"title":"Welcome Center","metaRobots":"index, follow","type":0},"lastPostId":"78532"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"ff841cebf7cb29663b8a2aff80721d4063ce211b","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
                          R

                          

                          Riaz Skilled Expert

                          published inAnnouncements and Events

                          Celebrating YOU and the year gone by!News

                          2021 was an important year for the Refresh Community - We were able to move many of our users from our internal forums and Slack to a single hub for all to collaborate, discuss, and share ideas.Work continues as we try to iron out new ways to meet your expectations and deliver delightful and insightful experiences – so thank YOU, for participating, sharing and welcoming new members! We want to take this opportunity to give a shout out to a few of our contributors that have helped grow this community, from engagement to moderation and everything in between. MODERATORS OF THE YEAR @hemanth.ramya, @Keer, @harshaa.sridhar – our champions taking care of the Customer Experience board, from support to hosting AMAs! @gururag.kalanidhi, @Aishwarya Parthasarathi, @Manasa Kumar – our heroes holding down our Sales & Marketing discussion board! @rajagopal.baladhandayutham, @sanofar.allahpichai – the team moderating conversations & discussions taking place on the Employee Experience categor

                          11 233 15

                          

                          

                          1 month ago

                  Hello Freshworks Community Members!\u00a0<\/p>

                  We understand that every business is unique and that\u2019s why we offer tailored solutions to meet your specific needs. Our experts from Freshworks Professional Services<\/strong> team will spend time with you to understand your business goals to get maximum value from your investment \ud83d\udcc8.<\/p>

                  Discover the\u00a0range of services offered below and let us help you achieve\u00a0your business goals today. Here are some of the services on offer:<\/p>

                  \u00a0<\/p>

                  <\/figure>

                  1. \t

                     Managed Services:<\/strong>\u00a0<\/strong><\/span>Lean on a Freshworks product expert to take care of your system administration. Includes a monthly bucket of hours for configuration, best practice sharing, training, and more. This\u00a0<\/span>offering includes\u00a0expert design, configuration & deployment of new features, system administration, customized agent and admin training sessions, proven best practices for optimizing productivity.<\/em><\/p>\t<\/li><\/ol>

                     \u00a0<\/p>

                     <\/figure>

                     1. \u200b\u200b\u200b\u200b\u200b<\/span>Health Assessment<\/strong><\/u> is a\u00a0comprehensive review of your existing setup to help you to understand the current state and proactively identify areas for improvement.\u00a0<\/span>This offering includes\u00a0discovery sessions to capture pain points, in-depth assessment of your environment by our technical expert, identification of UX issues, workflow gaps and opportunities to streamline.<\/em><\/li><\/ol>

                        \u00a0<\/p>

                        <\/figure>

                        1. \t

                           Admin Coaching:<\/strong><\/u>\u00a0Strengthen your product knowledge with our expert-led interactive training tailored to your business needs. This offering includes<\/span>\u00a0in-depth consultation and process design, solution assistance and interactive Q&A.<\/em><\/p>\t<\/li><\/ol>

                           \u00a0<\/p>

                           <\/figure>

                           1. \t

                              Orchestration (Freshservice-only):<\/strong><\/u>\u00a0Technical solutioning and configuration assistance to fully integrated custom workflows with the Freshservice Orchestration module.<\/span>\u00a0This offering includes configuration assistance & consultation and admin training, solutioning and workflow design.<\/em><\/p>\t<\/li><\/ol>

                              To learn more about Freshworks Professional Services and get started, please contact your Account Manager or contact us <\/span>here<\/span><\/a>!\u00a0<\/span><\/em><\/h3>","url":"\/announcements-and-events-11308\/latest-offerings-from-freshworks-professional-services-30584?postid=76877#post76877","creationDate":"2023-05-05T08:35:16+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":12824,"id":30584,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11308,"isIdeation":false,"url":"\/announcements-and-events-11308","title":"Announcements and Events","description":"Get all the latest updates on announcement and events here!"},"url":"\/announcements-and-events-11308\/latest-offerings-from-freshworks-professional-services-30584","title":"Latest offerings from Freshworks Professional Services!","lastPost":{"id":76877,"author":{"id":17472,"url":"\/members\/harshaa-sridhar-17472","name":"harshaa.sridhar","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":"

                              Hello Freshworks Community Members!\u00a0<\/p>

                              We understand that every business is unique and that\u2019s why we offer tailored solutions to meet your specific needs. Our experts from Freshworks Professional Services<\/strong> team will spend time with you to understand your business goals to get maximum value from your investment \ud83d\udcc8.<\/p>

                              Discover the\u00a0range of services offered below and let us help you achieve\u00a0your business goals today. Here are some of the services on offer:<\/p>

                              \u00a0<\/p>

                              <\/figure>

                              1. \t

                                 Managed Services:<\/strong>\u00a0<\/strong><\/span>Lean on a Freshworks product expert to take care of your system administration. Includes a monthly bucket of hours for configuration, best practice sharing, training, and more. This\u00a0<\/span>offering includes\u00a0expert design, configuration & deployment of new features, system administration, customized agent and admin training sessions, proven best practices for optimizing productivity.<\/em><\/p>\t<\/li><\/ol>

                                 \u00a0<\/p>

                                 <\/figure>

                                 1. \u200b\u200b\u200b\u200b\u200b<\/span>Health Assessment<\/strong><\/u> is a\u00a0comprehensive review of your existing setup to help you to understand the current state and proactively identify areas for improvement.\u00a0<\/span>This offering includes\u00a0discovery sessions to capture pain points, in-depth assessment of your environment by our technical expert, identification of UX issues, workflow gaps and opportunities to streamline.<\/em><\/li><\/ol>

                                    \u00a0<\/p>

                                    <\/figure>

                                    1. \t

                                       Admin Coaching:<\/strong><\/u>\u00a0Strengthen your product knowledge with our expert-led interactive training tailored to your business needs. This offering includes<\/span>\u00a0in-depth consultation and process design, solution assistance and interactive Q&A.<\/em><\/p>\t<\/li><\/ol>

                                       \u00a0<\/p>

                                       <\/figure>

                                       1. \t

                                          Orchestration (Freshservice-only):<\/strong><\/u>\u00a0Technical solutioning and configuration assistance to fully integrated custom workflows with the Freshservice Orchestration module.<\/span>\u00a0This offering includes configuration assistance & consultation and admin training, solutioning and workflow design.<\/em><\/p>\t<\/li><\/ol>

                                          To learn more about Freshworks Professional Services and get started, please contact your Account Manager or contact us <\/span>here<\/span><\/a>!\u00a0<\/span><\/em><\/h3>","url":"\/announcements-and-events-11308\/latest-offerings-from-freshworks-professional-services-30584?postid=76877#post76877","creationDate":"2023-05-05T08:35:16+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":1,"relevantPost":{"id":76877,"author":{"id":17472,"url":"\/members\/harshaa-sridhar-17472","name":"harshaa.sridhar","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":"

                                          Hello Freshworks Community Members!\u00a0<\/p>

                                          We understand that every business is unique and that\u2019s why we offer tailored solutions to meet your specific needs. Our experts from Freshworks Professional Services<\/strong> team will spend time with you to understand your business goals to get maximum value from your investment \ud83d\udcc8.<\/p>

                                          Discover the\u00a0range of services offered below and let us help you achieve\u00a0your business goals today. Here are some of the services on offer:<\/p>

                                          \u00a0<\/p>

                                          <\/figure>

                                          1. \t

                                             Managed Services:<\/strong>\u00a0<\/strong><\/span>Lean on a Freshworks product expert to take care of your system administration. Includes a monthly bucket of hours for configuration, best practice sharing, training, and more. This\u00a0<\/span>offering includes\u00a0expert design, configuration & deployment of new features, system administration, customized agent and admin training sessions, proven best practices for optimizing productivity.<\/em><\/p>\t<\/li><\/ol>

                                             \u00a0<\/p>

                                             <\/figure>

                                             1. \u200b\u200b\u200b\u200b\u200b<\/span>Health Assessment<\/strong><\/u> is a\u00a0comprehensive review of your existing setup to help you to understand the current state and proactively identify areas for improvement.\u00a0<\/span>This offering includes\u00a0discovery sessions to capture pain points, in-depth assessment of your environment by our technical expert, identification of UX issues, workflow gaps and opportunities to streamline.<\/em><\/li><\/ol>

                                                \u00a0<\/p>

                                                <\/figure>

                                                1. \t

                                                   Admin Coaching:<\/strong><\/u>\u00a0Strengthen your product knowledge with our expert-led interactive training tailored to your business needs. This offering includes<\/span>\u00a0in-depth consultation and process design, solution assistance and interactive Q&A.<\/em><\/p>\t<\/li><\/ol>

                                                   \u00a0<\/p>

                                                   <\/figure>

                                                   1. \t

                                                      Orchestration (Freshservice-only):<\/strong><\/u>\u00a0Technical solutioning and configuration assistance to fully integrated custom workflows with the Freshservice Orchestration module.<\/span>\u00a0This offering includes configuration assistance & consultation and admin training, solutioning and workflow design.<\/em><\/p>\t<\/li><\/ol>

                                                      To learn more about Freshworks Professional Services and get started, please contact your Account Manager or contact us <\/span>here<\/span><\/a>!\u00a0<\/span><\/em><\/h3>","url":"\/announcements-and-events-11308\/latest-offerings-from-freshworks-professional-services-30584?postid=76877#post76877","creationDate":"2023-05-05T08:35:16+0000","relativeCreationDate":"2 months ago"},"numberOfViews":133,"contentType":"article","featuredImage":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/16ef530a-8ad7-4dac-bd36-04331fc20871_thumb.png","publicLabel":"","category":{"url":"\/welcome-center-11305","categoryId":11305,"title":"Welcome Center","metaRobots":"index, follow","type":0},"lastPostId":"76877"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"ff841cebf7cb29663b8a2aff80721d4063ce211b","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

                                                      H

                                                      

                                                      harshaa.sridhar Skilled Expert

                                                      published inAnnouncements and Events

                                                      Latest offerings from Freshworks Professional Services!

                                                      Hello Freshworks Community Members! We understand that every business is unique and that’s why we offer tailored solutions to meet your specific needs. Our experts from Freshworks Professional Services team will spend time with you to understand your business goals to get maximum value from your investment .Discover the range of services offered below and let us help you achieve your business goals today. Here are some of the services on offer: Managed Services: Lean on a Freshworks product expert to take care of your system administration. Includes a monthly bucket of hours for configuration, best practice sharing, training, and more. This offering includes expert design, configuration & deployment of new features, system administration, customized agent and admin training sessions, proven best practices for optimizing productivity. Health Assessment is a comprehensive review of your existing setup to help you to understand the current state and proactively identify areas

                                                      1 133 0

                                                      H

                                                      

                                                      2 months ago

                  Introducing #CommunityChat or as we call it \u2018Courtside with community\u2019, an informal conversation among community members over cups of our favorite beverage.
                  I am currently writing this post with a tall glass of iced coffee in my hand\u00a0<\/p>

                  <\/figure>

                  This time around, we will be discussing all things ITSM -\u00a0<\/strong><\/p>

                  Topic of the hour: How to use ITSM & ITOM together to make your business unstoppable.<\/strong><\/span><\/h3>

                  \u00a0<\/p>

                  Here\u2019s a list of questions we\u2019ll be tackling in this chat -\u00a0<\/strong><\/p>

                  1. What are the top priorities for IT leaders in 2022?<\/li>\t
                  2. How do IT leaders make the leap from tech leaders to business drivers?<\/li>\t
                  3. How to transition from traditional IT to DevOps?<\/li>\t
                  4. How to create delightful technology experiences for agents and employees?<\/li>\t
                  5. What are some challenges organizations face when setting up their enterprise service management, and what are the different solutions required to address them?<\/li><\/ol>

                     How does it work?<\/strong><\/p>

                     • To answer a question, tag the answer with the corresponding number. For example, if you are answering the first question Q1, start your answer with A1 and use the\u00a0Quote<\/code>\u00a0option<\/li>\t
                     • You can reply to each others threads\/ posts to keep the conversation going<\/li>\t
                     • Be polite and respectful of other people\u2019s opinions<\/li>\t
                     • Feel free to add any questions\/ doubts too if you have any. Our in-house specialists and other community members maybe able to help you.<\/li><\/ul>

                       We\u2019ll see you on March 14, sharp at 9:30 AM PST<\/code><\/strong><\/p>

                       \u00a0<\/p>

                       In the meantime,\u00a0register for our virtual IT summit<\/a>\u00a0now!<\/p><\/oembed>

                       \u00a0<\/p>","url":"\/announcements-and-events-11308\/join-in-for-a-communitychat-march-14-uninterrupted-it-unstoppable-business-23642?postid=59706#post59706","creationDate":"2022-03-07T12:48:53+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":12656,"id":23642,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11308,"isIdeation":false,"url":"\/announcements-and-events-11308","title":"Announcements and Events","description":"Get all the latest updates on announcement and events here!"},"url":"\/announcements-and-events-11308\/join-in-for-a-communitychat-march-14-uninterrupted-it-unstoppable-business-23642","title":"Join in for a #CommunityChat | March 14 | Uninterrupted IT, Unstoppable Business","lastPost":{"id":73715,"author":{"id":42166,"url":"\/members\/fivemhosting-42166","name":"fivemhosting","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/c72b976a-4cc9-4b06-8dcf-1e360c43a812.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

                       I have tried this and found it one of the perfect fivem host<\/a> website.<\/p>","url":"\/announcements-and-events-11308\/join-in-for-a-communitychat-march-14-uninterrupted-it-unstoppable-business-23642?postid=73715#post73715","creationDate":"2023-03-21T08:24:43+0000","relativeCreationDate":"4 months ago"},"lastReply":{"id":73715,"author":{"id":42166,"url":"\/members\/fivemhosting-42166","name":"fivemhosting","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/c72b976a-4cc9-4b06-8dcf-1e360c43a812.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

                       I have tried this and found it one of the perfect fivem host<\/a> website.<\/p>","url":"\/announcements-and-events-11308\/join-in-for-a-communitychat-march-14-uninterrupted-it-unstoppable-business-23642?postid=73715#post73715","creationDate":"2023-03-21T08:24:43+0000","relativeCreationDate":"4 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":74,"numberOfLikes":7,"relevantPost":{"id":59706,"author":{"id":31053,"url":"\/members\/rashmi-nag-31053","name":"rashmi.nag","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/051eedd9-4e2b-40a9-a679-cd71bab7af5a.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":7},"content":"

                       Introducing #CommunityChat or as we call it \u2018Courtside with community\u2019, an informal conversation among community members over cups of our favorite beverage.
I am currently writing this post with a tall glass of iced coffee in my hand\u00a0<\/p>

                       <\/figure>

                       This time around, we will be discussing all things ITSM -\u00a0<\/strong><\/p>

                       Topic of the hour: How to use ITSM & ITOM together to make your business unstoppable.<\/strong><\/span><\/h3>

                       \u00a0<\/p>

                       Here\u2019s a list of questions we\u2019ll be tackling in this chat -\u00a0<\/strong><\/p>

                       1. What are the top priorities for IT leaders in 2022?<\/li>\t
                       2. How do IT leaders make the leap from tech leaders to business drivers?<\/li>\t
                       3. How to transition from traditional IT to DevOps?<\/li>\t
                       4. How to create delightful technology experiences for agents and employees?<\/li>\t
                       5. What are some challenges organizations face when setting up their enterprise service management, and what are the different solutions required to address them?<\/li><\/ol>

                          How does it work?<\/strong><\/p>

                          • To answer a question, tag the answer with the corresponding number. For example, if you are answering the first question Q1, start your answer with A1 and use the\u00a0Quote<\/code>\u00a0option<\/li>\t
                          • You can reply to each others threads\/ posts to keep the conversation going<\/li>\t
                          • Be polite and respectful of other people\u2019s opinions<\/li>\t
                          • Feel free to add any questions\/ doubts too if you have any. Our in-house specialists and other community members maybe able to help you.<\/li><\/ul>

                            We\u2019ll see you on March 14, sharp at 9:30 AM PST<\/code><\/strong><\/p>

                            \u00a0<\/p>

                            In the meantime,\u00a0register for our virtual IT summit<\/a>\u00a0now!<\/p><\/oembed>

                            \u00a0<\/p>","url":"\/announcements-and-events-11308\/join-in-for-a-communitychat-march-14-uninterrupted-it-unstoppable-business-23642?postid=59706#post59706","creationDate":"2022-03-07T12:48:53+0000","relativeCreationDate":"1 year ago"},"numberOfViews":329,"contentType":"article","featuredImage":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/d8d31431-32df-407b-a694-f6bfe6c8c27e_thumb.png","publicLabel":"#CommunityChat","category":{"url":"\/welcome-center-11305","categoryId":11305,"title":"Welcome Center","metaRobots":"index, follow","type":0},"lastPostId":"73715"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"ff841cebf7cb29663b8a2aff80721d4063ce211b","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

                            

                            

                            rashmi.nag Community Manager

                            published inAnnouncements and Events

                            Join in for a #CommunityChat | March 14 | Uninterrupted IT, Unstoppable Business# CommunityChat

                            Introducing #CommunityChat or as we call it ‘Courtside with community’, an informal conversation among community members over cups of our favorite beverage.I am currently writing this post with a tall glass of iced coffee in my hand This time around, we will be discussing all things ITSM - Topic of the hour: How to use ITSM & ITOM together to make your business unstoppable. Here’s a list of questions we’ll be tackling in this chat - What are the top priorities for IT leaders in 2022? How do IT leaders make the leap from tech leaders to business drivers? How to transition from traditional IT to DevOps? How to create delightful technology experiences for agents and employees? What are some challenges organizations face when setting up their enterprise service management, and what are the different solutions required to address them?How does it work?To answer a question, tag the answer with the corresponding number. For example, if you are answering the first question Q1, start your a

                            7 329 74

                            

                            

                            4 months ago

                  Hey there\u00a0\ud83d\ude4b\ud83c\udffd<\/p>

                  Just checking: Are you still using Freshservice just<\/em> to manage helpdesk tickets?<\/p>

                  If yes, you're not benefiting from the native<\/em> IT Operations Management<\/strong> features that can help your business save big<\/em> by staying always on. Plus, with the latest enhancements and powerful feature releases, there's no reason<\/em> why you should continue spending on external tools!<\/p>

                  Sign up your self, and your colleagues in ITOps, for Let's Talk ITOM Season 4<\/a><\/strong>. Explore via three webinars how Freshservice can help you:<\/p>

                  \ud83d\udc49\ud83c\udffd Minimize service outages >> Streamline incident management to keep end users and agents happy<\/p>

                  \ud83d\udc49\ud83c\udffd Tackle IT complexity >> Break silos across IT teams, unlock collaboration, & tackle bloatware<\/p>

                  \ud83d\udc49\ud83c\udffd Eliminate agent burnout >> Minimize noise, chaos, & confusion to resolve incidents faster<\/p>

                  Can't attend? Register anyways and receive all recordings via email.<\/p>

                  SAVE\u00a0A\u00a0SEAT!<\/strong><\/a><\/p><\/div><\/div><\/section>","url":"\/announcements-and-events-11308\/are-you-making-full-use-of-your-freshservice-account-28686?postid=73227#post73227","creationDate":"2023-03-09T07:19:32+0000","relativeCreationDate":"4 months ago"},"isTopicUnread":true,"privateId":12820,"id":28686,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11308,"isIdeation":false,"url":"\/announcements-and-events-11308","title":"Announcements and Events","description":"Get all the latest updates on announcement and events here!"},"url":"\/announcements-and-events-11308\/are-you-making-full-use-of-your-freshservice-account-28686","title":"Are you making full use of your Freshservice account? \ud83e\udd14","lastPost":{"id":73227,"author":{"id":31549,"url":"\/members\/anusha-31549","name":"Anusha","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/4eb540c0-871e-4636-83f3-a276bbbc8f87.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":3},"content":"

                  Hey there\u00a0\ud83d\ude4b\ud83c\udffd<\/p>

                  Just checking: Are you still using Freshservice just<\/em> to manage helpdesk tickets?<\/p>

                  If yes, you're not benefiting from the native<\/em> IT Operations Management<\/strong> features that can help your business save big<\/em> by staying always on. Plus, with the latest enhancements and powerful feature releases, there's no reason<\/em> why you should continue spending on external tools!<\/p>

                  Sign up your self, and your colleagues in ITOps, for Let's Talk ITOM Season 4<\/a><\/strong>. Explore via three webinars how Freshservice can help you:<\/p>

                  \ud83d\udc49\ud83c\udffd Minimize service outages >> Streamline incident management to keep end users and agents happy<\/p>

                  \ud83d\udc49\ud83c\udffd Tackle IT complexity >> Break silos across IT teams, unlock collaboration, & tackle bloatware<\/p>

                  \ud83d\udc49\ud83c\udffd Eliminate agent burnout >> Minimize noise, chaos, & confusion to resolve incidents faster<\/p>

                  Can't attend? Register anyways and receive all recordings via email.<\/p>

                  SAVE\u00a0A\u00a0SEAT!<\/strong><\/a><\/p><\/div><\/div><\/section>","url":"\/announcements-and-events-11308\/are-you-making-full-use-of-your-freshservice-account-28686?postid=73227#post73227","creationDate":"2023-03-09T07:19:32+0000","relativeCreationDate":"4 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":2,"relevantPost":{"id":73227,"author":{"id":31549,"url":"\/members\/anusha-31549","name":"Anusha","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/4eb540c0-871e-4636-83f3-a276bbbc8f87.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":3},"content":"

                  Hey there\u00a0\ud83d\ude4b\ud83c\udffd<\/p>

                  Just checking: Are you still using Freshservice just<\/em> to manage helpdesk tickets?<\/p>

                  If yes, you're not benefiting from the native<\/em> IT Operations Management<\/strong> features that can help your business save big<\/em> by staying always on. Plus, with the latest enhancements and powerful feature releases, there's no reason<\/em> why you should continue spending on external tools!<\/p>

                  Sign up your self, and your colleagues in ITOps, for Let's Talk ITOM Season 4<\/a><\/strong>. Explore via three webinars how Freshservice can help you:<\/p>

                  \ud83d\udc49\ud83c\udffd Minimize service outages >> Streamline incident management to keep end users and agents happy<\/p>

                  \ud83d\udc49\ud83c\udffd Tackle IT complexity >> Break silos across IT teams, unlock collaboration, & tackle bloatware<\/p>

                  \ud83d\udc49\ud83c\udffd Eliminate agent burnout >> Minimize noise, chaos, & confusion to resolve incidents faster<\/p>

                  Can't attend? Register anyways and receive all recordings via email.<\/p>

                  SAVE\u00a0A\u00a0SEAT!<\/strong><\/a><\/p><\/div><\/div><\/section>","url":"\/announcements-and-events-11308\/are-you-making-full-use-of-your-freshservice-account-28686?postid=73227#post73227","creationDate":"2023-03-09T07:19:32+0000","relativeCreationDate":"4 months ago"},"numberOfViews":56,"contentType":"article","featuredImage":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/b29aee93-27f8-453f-9fb0-726d7fe67e13_thumb.gif","publicLabel":"News","category":{"url":"\/welcome-center-11305","categoryId":11305,"title":"Welcome Center","metaRobots":"index, follow","type":0},"lastPostId":"73227"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"ff841cebf7cb29663b8a2aff80721d4063ce211b","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

                  

                  

                  Anusha Community Manager

                  published inAnnouncements and Events

                  Are you making full use of your Freshservice account?News

                  Hey there Just checking: Are you still using Freshservice just to manage helpdesk tickets?If yes, you're not benefiting from the native IT Operations Management features that can help your business save big by staying always on. Plus, with the latest enhancements and powerful feature releases, there's no reason why you should continue spending on external tools!Sign up your self, and your colleagues in ITOps, for Let's Talk ITOM Season 4. Explore via three webinars how Freshservice can help you: Minimize service outages >> Streamline incident management to keep end users and agents happy Tackle IT complexity >> Break silos across IT teams, unlock collaboration, & tackle bloatware Eliminate agent burnout >> Minimize noise, chaos, & confusion to resolve incidents fasterCan't attend? Register anyways and receive all recordings via email.SAVE A SEAT!

                  2 56 0

                  

                  

                  4 months ago

                  Hello, and welcome to the season special edition of \u2018Do more with the Freshworks Product Suite\u2019. <\/span>
                  
                  We know that embracing the magic and madness of the holiday season can get a bit overwhelming, for both customers and businesses alike. From managing the\u00a0rush on your e-tail store and providing high-quality support to keeping track of innumerable shipping queries\u00a0and reducing cart abandonment rates, there is no dearth of things to get done.<\/span>
                  
                  So, this time around we want to help extend the spirit of delight to you and help make this time less stressful. Read through and discover<\/span>\u00a0an exciting line up\u00a0of e-commerce exclusive apps that help enrich every touchpoint of your customer\u2019s online journey.\u00a0<\/span><\/span><\/p>

                  \u00a0<\/p>

                  <\/figure>

                  
                  The first stop on the e-commerce journey is managing your storefront. During the holiday rush websites see 63% more traffic which translates to higher volumes of orders, queries, and tickets. To ease this process and ensure maximum efficiency, we suggest:<\/strong><\/span><\/p>

                  
                  1. <\/span><\/span>BigCommerce + Freshdesk<\/u><\/strong><\/span><\/a>
                  Provide personalized and contextual support by connecting your storefront and helpdesk. Agents get a full view of customers\u2019 order details within Freshdesk while working on tickets, and can analyse\u00a0buying patterns over time.\u00a0<\/span><\/span><\/em>
                  \u00a0<\/p>

                  From payment methods and gateways to currencies and exchange rates, a huge chunk of customer issues arise in the payments stage. Here is an app to help resolve queries quickly:<\/span><\/strong>
                  \u00a0<\/p>

                  2.<\/span> <\/strong><\/span>PayPal + Freshdesk<\/u><\/strong><\/span><\/a> <\/span><\/span>and<\/span> <\/strong><\/span>PayPal + Freshsales<\/u><\/strong><\/span><\/a>
                  Sync PayPal's powerful invoicing platform with the Freshworks product suite for superior payment experiences. Agents can manage PayPal payments and subscriptions inside Freshdesk, and also create, view, and manage invoices right inside Freshsales.<\/span><\/em>
                  \u00a0<\/p>

                  The next crucial touchpoint is logistics. Shipping and delivery complaints are the highest during the holiday season. To\u00a0improve post-purchase customer experience, we recommend:\u00a0\u00a0<\/span><\/span><\/strong>
                  \u00a0<\/p>

                  3. <\/span><\/span>LateShipment.com app for Freshdesk<\/u><\/strong> <\/u><\/span><\/a>
                  Give your support team 360-degree visibility and control over shipments in transit, right from your Freshdesk dashboard. Agents can provide proactive support to customers and ensure they are not caught unaware of delivery issues affecting their orders.\u00a0<\/span><\/em>
                  
                  Last but not the least, it is vital for businesses to understand how they have fared in terms of customer experience through surveys and satisfaction scores. Take a look at our top app picks:<\/strong><\/span>
                  
                  4. <\/span><\/span>Konnect Insights integration for Freshdesk<\/u><\/strong> <\/u><\/span><\/a>
                  Listen to your customers, learn and engage with them by bringing the power of this social listening and analytics platform to your helpdesk. Not only does it convert social media data into tickets, but also gives you real-time insights into customer sentiment. <\/span><\/em>
                  \u00a0<\/p>

                  5. <\/span><\/span>Stella Connect by Medallia + Freshdesk<\/u><\/strong> <\/u><\/span><\/a>
                  Collect agent-level feedback from customers after every service interaction. This real-time feedback can be linked to Freshdesk tickets for actionable context and is also shared directly with agents, managers, and QA teams.<\/span><\/em><\/p>

                  \u00a0<\/p>

                  <\/figure>

                  
                  And there you have it, folks. Our list of the top e-commerce apps that empowers you to provide delightful experiences, for both your customer and employees, this holiday season. You can find all these apps on the<\/span> Freshworks Marketplace<\/u><\/strong><\/a>. Drop a comment if you\u2019d like to learn how you can \u2018Do more with the Freshworks Product Suite\u2019. <\/span>
                  \u00a0<\/p>

                  Signing off and wishing you merry celebrations! :) <\/span><\/p>","url":"\/announcements-and-events-11308\/day-7-appy-holidays-e-commerce-app-roundup-for-delightful-support-experiences-22979?postid=58015#post58015","creationDate":"2021-12-13T11:28:40+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":12619,"id":22979,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11308,"isIdeation":false,"url":"\/announcements-and-events-11308","title":"Announcements and Events","description":"Get all the latest updates on announcement and events here!"},"url":"\/announcements-and-events-11308\/day-7-appy-holidays-e-commerce-app-roundup-for-delightful-support-experiences-22979","title":"Day 7: Appy Holidays | E-commerce app roundup for delightful support experiences","lastPost":{"id":70646,"author":{"id":40808,"url":"\/members\/tmz4210-40808","name":"tmz4210","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/74e02dd9-c65f-4fb8-bb84-25cf4fd7e80d.png","userTitle":"","userLevel":2},"content":"

                  paypal does not accept tap n go service. i need help please<\/p>","url":"\/announcements-and-events-11308\/day-7-appy-holidays-e-commerce-app-roundup-for-delightful-support-experiences-22979?postid=70646#post70646","creationDate":"2022-12-23T04:40:04+0000","relativeCreationDate":"7 months ago"},"lastReply":{"id":70646,"author":{"id":40808,"url":"\/members\/tmz4210-40808","name":"tmz4210","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/74e02dd9-c65f-4fb8-bb84-25cf4fd7e80d.png","userTitle":"","userLevel":2},"content":"

                  paypal does not accept tap n go service. i need help please<\/p>","url":"\/announcements-and-events-11308\/day-7-appy-holidays-e-commerce-app-roundup-for-delightful-support-experiences-22979?postid=70646#post70646","creationDate":"2022-12-23T04:40:04+0000","relativeCreationDate":"7 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":5,"relevantPost":{"id":58015,"author":{"id":33214,"url":"\/members\/sruthi-203-33214","name":"sruthi.203","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/1d6c357c-540f-44eb-b103-fef8cea86bf1.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":5},"content":"

                  Hello, and welcome to the season special edition of \u2018Do more with the Freshworks Product Suite\u2019. <\/span>
                  
                  We know that embracing the magic and madness of the holiday season can get a bit overwhelming, for both customers and businesses alike. From managing the\u00a0rush on your e-tail store and providing high-quality support to keeping track of innumerable shipping queries\u00a0and reducing cart abandonment rates, there is no dearth of things to get done.<\/span>
                  
                  So, this time around we want to help extend the spirit of delight to you and help make this time less stressful. Read through and discover<\/span>\u00a0an exciting line up\u00a0of e-commerce exclusive apps that help enrich every touchpoint of your customer\u2019s online journey.\u00a0<\/span><\/span><\/p>

                  \u00a0<\/p>

                  <\/figure>

                  
                  The first stop on the e-commerce journey is managing your storefront. During the holiday rush websites see 63% more traffic which translates to higher volumes of orders, queries, and tickets. To ease this process and ensure maximum efficiency, we suggest:<\/strong><\/span><\/p>

                  
                  1. <\/span><\/span>BigCommerce + Freshdesk<\/u><\/strong><\/span><\/a>
                  Provide personalized and contextual support by connecting your storefront and helpdesk. Agents get a full view of customers\u2019 order details within Freshdesk while working on tickets, and can analyse\u00a0buying patterns over time.\u00a0<\/span><\/span><\/em>
                  \u00a0<\/p>

                  From payment methods and gateways to currencies and exchange rates, a huge chunk of customer issues arise in the payments stage. Here is an app to help resolve queries quickly:<\/span><\/strong>
                  \u00a0<\/p>

                  2.<\/span> <\/strong><\/span>PayPal + Freshdesk<\/u><\/strong><\/span><\/a> <\/span><\/span>and<\/span> <\/strong><\/span>PayPal + Freshsales<\/u><\/strong><\/span><\/a>
                  Sync PayPal's powerful invoicing platform with the Freshworks product suite for superior payment experiences. Agents can manage PayPal payments and subscriptions inside Freshdesk, and also create, view, and manage invoices right inside Freshsales.<\/span><\/em>
                  \u00a0<\/p>

                  The next crucial touchpoint is logistics. Shipping and delivery complaints are the highest during the holiday season. To\u00a0improve post-purchase customer experience, we recommend:\u00a0\u00a0<\/span><\/span><\/strong>
                  \u00a0<\/p>

                  3. <\/span><\/span>LateShipment.com app for Freshdesk<\/u><\/strong> <\/u><\/span><\/a>
                  Give your support team 360-degree visibility and control over shipments in transit, right from your Freshdesk dashboard. Agents can provide proactive support to customers and ensure they are not caught unaware of delivery issues affecting their orders.\u00a0<\/span><\/em>
                  
                  Last but not the least, it is vital for businesses to understand how they have fared in terms of customer experience through surveys and satisfaction scores. Take a look at our top app picks:<\/strong><\/span>
                  
                  4. <\/span><\/span>Konnect Insights integration for Freshdesk<\/u><\/strong> <\/u><\/span><\/a>
                  Listen to your customers, learn and engage with them by bringing the power of this social listening and analytics platform to your helpdesk. Not only does it convert social media data into tickets, but also gives you real-time insights into customer sentiment. <\/span><\/em>
                  \u00a0<\/p>

                  5. <\/span><\/span>Stella Connect by Medallia + Freshdesk<\/u><\/strong> <\/u><\/span><\/a>
                  Collect agent-level feedback from customers after every service interaction. This real-time feedback can be linked to Freshdesk tickets for actionable context and is also shared directly with agents, managers, and QA teams.<\/span><\/em><\/p>

                  \u00a0<\/p>

                  <\/figure>

                  
                  And there you have it, folks. Our list of the top e-commerce apps that empowers you to provide delightful experiences, for both your customer and employees, this holiday season. You can find all these apps on the<\/span> Freshworks Marketplace<\/u><\/strong><\/a>. Drop a comment if you\u2019d like to learn how you can \u2018Do more with the Freshworks Product Suite\u2019. <\/span>
                  \u00a0<\/p>

                  Signing off and wishing you merry celebrations! :) <\/span><\/p>","url":"\/announcements-and-events-11308\/day-7-appy-holidays-e-commerce-app-roundup-for-delightful-support-experiences-22979?postid=58015#post58015","creationDate":"2021-12-13T11:28:40+0000","relativeCreationDate":"1 year ago"},"numberOfViews":88,"contentType":"article","featuredImage":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/aa7b4285-be32-4b9d-9d8a-19b959feb7cd_thumb.png","publicLabel":"Marketplace","category":{"url":"\/welcome-center-11305","categoryId":11305,"title":"Welcome Center","metaRobots":"index, follow","type":0},"lastPostId":"70646"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"ff841cebf7cb29663b8a2aff80721d4063ce211b","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

                  

                  

                  sruthi.203 Skilled Expert

                  published inAnnouncements and Events

                  Day 7: Appy Holidays | E-commerce app roundup for delightful support experiencesMarketplace

                  你好,欢迎来到本赛季特别版of ‘Do more with the Freshworks Product Suite’. We know that embracing the magic and madness of the holiday season can get a bit overwhelming, for both customers and businesses alike. From managing the rush on your e-tail store and providing high-quality support to keeping track of innumerable shipping queries and reducing cart abandonment rates, there is no dearth of things to get done.So, this time around we want to help extend the spirit of delight to you and help make this time less stressful. Read through and discover an exciting line up of e-commerce exclusive apps that help enrich every touchpoint of your customer’s online journey. The first stop on the e-commerce journey is managing your storefront. During the holiday rush websites see 63% more traffic which translates to higher volumes of orders, queries, and tickets. To ease this process and ensure maximum efficiency, we suggest:1. BigCommerce + FreshdeskProvide personalized a

                  5 88 1

                  

                  7 months ago

                  Happy December! It\u2019s the most wonderful time of the year.\u00a0<\/p>

                  Before we all clock off for the new year, here\u2019s a quick line-up of Freshworks Community events. Join in live, or view the recording when you are available!\u00a0<\/p>

                  \u00a0<\/p>

                  \u2705\u00a0Freshservice Solution Booth:\u00a0<\/strong>An expert-led walkthrough to improve employee satisfaction through Freshservice!<\/p><\/oembed>

                  \u00a0<\/p>

                  \ud83c\udf84\u00a0Holiday Masterclass: A Roadmap to Messaging Channels<\/strong><\/p><\/oembed>

                  \u00a0<\/p>

                  \ud83c\udf81<\/a>\u00a0[Upcoming] AMA: Freshworks Analytics: <\/strong>A look back at all the features and enhancements made for Analytics, along with a sneak peek at what the future holds. RSVP<\/a><\/strong><\/p>

                  \ud83d\udcc5\u00a0Date:<\/strong>\u00a0December 12<\/p>

                  \u23f1\u00a0Time:<\/strong>\u00a07 AM PT\/ 4 PM CET\/ 8:30 PM IST<\/p>

                  \u00a0<\/p>

                  \u2744\ufe0f<\/a>\u00a0End Of Year Parade: 2022 was a delight - Let\u2019s unwrap the year!<\/strong><\/p>

                  \ud83d\udcc5\u00a0Date:<\/strong>\u00a0December 16<\/p><\/div><\/section>","url":"\/announcements-and-events-11308\/the-community-carnival-december-agenda-celebrating-the-festivities-27323?postid=70206#post70206","creationDate":"2022-12-08T04:55:17+0000","relativeCreationDate":"7 months ago"},"isTopicUnread":true,"privateId":12815,"id":27323,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11308,"isIdeation":false,"url":"\/announcements-and-events-11308","title":"Announcements and Events","description":"Get all the latest updates on announcement and events here!"},"url":"\/announcements-and-events-11308\/the-community-carnival-december-agenda-celebrating-the-festivities-27323","title":"The Community Carnival December Agenda: Celebrating the festivities!","lastPost":{"id":70206,"author":{"id":31093,"url":"\/members\/rhea-desouza-31093","name":"rhea.desouza","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/eb505b4d-d747-4852-bcb7-1647200c93e6.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":7},"content":"

                  Happy December! It\u2019s the most wonderful time of the year.\u00a0<\/p>

                  Before we all clock off for the new year, here\u2019s a quick line-up of Freshworks Community events. Join in live, or view the recording when you are available!\u00a0<\/p>

                  \u00a0<\/p>

                  \u2705\u00a0Freshservice Solution Booth:\u00a0<\/strong>An expert-led walkthrough to improve employee satisfaction through Freshservice!<\/p><\/oembed>

                  \u00a0<\/p>

                  \ud83c\udf84\u00a0Holiday Masterclass: A Roadmap to Messaging Channels<\/strong><\/p><\/oembed>

                  \u00a0<\/p>

                  \ud83c\udf81<\/a>\u00a0[Upcoming] AMA: Freshworks Analytics: <\/strong>A look back at all the features and enhancements made for Analytics, along with a sneak peek at what the future holds. RSVP<\/a><\/strong><\/p>

                  \ud83d\udcc5\u00a0Date:<\/strong>\u00a0December 12<\/p>

                  \u23f1\u00a0Time:<\/strong>\u00a07 AM PT\/ 4 PM CET\/ 8:30 PM IST<\/p>

                  \u00a0<\/p>

                  \u2744\ufe0f<\/a>\u00a0End Of Year Parade: 2022 was a delight - Let\u2019s unwrap the year!<\/strong><\/p>

                  \ud83d\udcc5\u00a0Date:<\/strong>\u00a0December 16<\/p><\/div><\/section>","url":"\/announcements-and-events-11308\/the-community-carnival-december-agenda-celebrating-the-festivities-27323?postid=70206#post70206","creationDate":"2022-12-08T04:55:17+0000","relativeCreationDate":"7 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":1,"relevantPost":{"id":70206,"author":{"id":31093,"url":"\/members\/rhea-desouza-31093","name":"rhea.desouza","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/eb505b4d-d747-4852-bcb7-1647200c93e6.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":7},"content":"

                  Happy December! It\u2019s the most wonderful time of the year.\u00a0<\/p>

                  Before we all clock off for the new year, here\u2019s a quick line-up of Freshworks Community events. Join in live, or view the recording when you are available!\u00a0<\/p>

                  \u00a0<\/p>

                  \u2705\u00a0Freshservice Solution Booth:\u00a0<\/strong>An expert-led walkthrough to improve employee satisfaction through Freshservice!<\/p><\/oembed>

                  \u00a0<\/p>

                  \ud83c\udf84\u00a0Holiday Masterclass: A Roadmap to Messaging Channels<\/strong><\/p><\/oembed>

                  \u00a0<\/p>

                  \ud83c\udf81<\/a>\u00a0[Upcoming] AMA: Freshworks Analytics: <\/strong>A look back at all the features and enhancements made for Analytics, along with a sneak peek at what the future holds. RSVP<\/a><\/strong><\/p>

                  \ud83d\udcc5\u00a0Date:<\/strong>\u00a0December 12<\/p>

                  \u23f1\u00a0Time:<\/strong>\u00a07 AM PT\/ 4 PM CET\/ 8:30 PM IST<\/p>

                  \u00a0<\/p>

                  \u2744\ufe0f<\/a>\u00a0End Of Year Parade: 2022 was a delight - Let\u2019s unwrap the year!<\/strong><\/p>

                  \ud83d\udcc5\u00a0Date:<\/strong>\u00a0December 16<\/p><\/div><\/section>","url":"\/announcements-and-events-11308\/the-community-carnival-december-agenda-celebrating-the-festivities-27323?postid=70206#post70206","creationDate":"2022-12-08T04:55:17+0000","relativeCreationDate":"7 months ago"},"numberOfViews":21,"contentType":"article","featuredImage":"","publicLabel":"","category":{"url":"\/welcome-center-11305","categoryId":11305,"title":"Welcome Center","metaRobots":"index, follow","type":0},"lastPostId":"70206"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"ff841cebf7cb29663b8a2aff80721d4063ce211b","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

                  

                  

                  rhea.desouza Community Manager

                  published inAnnouncements and Events

                  The Community Carnival December Agenda: Celebrating the festivities!

                  Happy December! It’s the most wonderful time of the year. Before we all clock off for the new year, here’s a quick line-up of Freshworks Community events. Join in live, or view the recording when you are available! ✅ Freshservice Solution Booth: An expert-led walkthrough to improve employee satisfaction through Freshservice! Holiday Masterclass: A Roadmap to Messaging Channels [Upcoming] AMA: Freshworks Analytics: A look back at all the features and enhancements made for Analytics, along with a sneak peek at what the future holds. RSVP Date: December 12⏱ Time: 7 AM PT/ 4 PM CET/ 8:30 PM IST ❄️ End Of Year Parade: 2022 was a delight - Let’s unwrap the year! Date: December 16

                  1 21 0

                  

                  

                  7 months ago

                  Hi there,\u00a0<\/p>

                  We hope you had a fabulous long weekend and a lot to be grateful for this #Thanksgiving break! We decided to bring to you a late edition of #FunFriday since everyone was out celebrating Thanksgiving with their family and loved ones.\u00a0<\/p>

                  Which brings me to my next question. For you -\u00a0<\/p>

                  What is the one thing you\u2019re thankful for?<\/span><\/strong><\/p>

                  I\u2019ll go first -\u00a0I'm grateful for the lighthouse resolve ticket \/ close ticket option after finish each task. It is satisfying to click to and clear our que for the day. I\u2019m also grateful to the community for bringing together amazing people who make the experience worth the while!<\/p>

                  Here are a few featured responses from folks here at the Freshworks Community team -\u00a0<\/p>

                  \u00a0<\/strong><\/span>@rhea.desouza<\/user-mention><\/span><\/strong><\/strong><\/span>\u00a0<\/strong><\/span>says -\u00a0Grateful and thankful to be able to do what I love everyday, and continue building an inspiring community!<\/p><\/blockquote>

                  @alyssia.correa<\/user-mention><\/span>\u00a0says -<\/strong>\u00a0\u00a0Grateful to our Customer Support team who's been incredibly helpful to resolving issues for our community members\u00a0and Grateful to meet people across the globe through our community platform!<\/p><\/blockquote>

                  @rashmi.nag<\/user-mention><\/span>\u00a0<\/strong>says -\u00a0I am grateful to the community we're building, who support, share their experiences and learnings with the new members, equipping them to use our products better.<\/p><\/blockquote>

                  @Isaac Thomas<\/user-mention><\/span>\u00a0<\/strong>says -\u00a0I'm grateful to all the community super users and members who are the heart of the community...\u00a0 Their active engagement, learnings, solving challenges that fellow members run into, etc. is what makes the Freshworks community a hub to Network, Learn & Grow!<\/p><\/blockquote>

                  \u00a0<\/p>

                  Tell us in the comments section below. We\u2019d love to kickstart Monday with your responses! :)\u00a0<\/strong><\/p>","url":"\/announcements-and-events-11308\/the-community-carnival-what-are-you-grateful-for-this-thanksgiving-27109?postid=69775#post69775","creationDate":"2022-11-28T04:45:47+0000","relativeCreationDate":"7 months ago"},"isTopicUnread":true,"privateId":18364,"id":27109,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11308,"isIdeation":false,"url":"\/announcements-and-events-11308","title":"Announcements and Events","description":"Get all the latest updates on announcement and events here!"},"url":"\/announcements-and-events-11308\/the-community-carnival-what-are-you-grateful-for-this-thanksgiving-27109","title":"\ud83c\udfaa The Community Carnival: What are you grateful for this Thanksgiving? \ud83d\ude4f","lastPost":{"id":69775,"author":{"id":30625,"url":"\/members\/snigdhavittaldev-30625","name":"SnigdhaVittaldev","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/7688705d-26bd-4e88-ae1a-6f1ec16209a6.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":3},"content":"

                  Hi there,\u00a0<\/p>

                  We hope you had a fabulous long weekend and a lot to be grateful for this #Thanksgiving break! We decided to bring to you a late edition of #FunFriday since everyone was out celebrating Thanksgiving with their family and loved ones.\u00a0<\/p>

                  Which brings me to my next question. For you -\u00a0<\/p>

                  What is the one thing you\u2019re thankful for?<\/span><\/strong><\/p>

                  I\u2019ll go first -\u00a0I'm grateful for the lighthouse resolve ticket \/ close ticket option after finish each task. It is satisfying to click to and clear our que for the day. I\u2019m also grateful to the community for bringing together amazing people who make the experience worth the while!<\/p>

                  Here are a few featured responses from folks here at the Freshworks Community team -\u00a0<\/p>

                  \u00a0<\/strong><\/span>@rhea.desouza<\/user-mention><\/span><\/strong><\/strong><\/span>\u00a0<\/strong><\/span>says -\u00a0Grateful and thankful to be able to do what I love everyday, and continue building an inspiring community!<\/p><\/blockquote>

                  @alyssia.correa<\/user-mention><\/span>\u00a0says -<\/strong>\u00a0\u00a0Grateful to our Customer Support team who's been incredibly helpful to resolving issues for our community members\u00a0and Grateful to meet people across the globe through our community platform!<\/p><\/blockquote>

                  @rashmi.nag<\/user-mention><\/span>\u00a0<\/strong>says -\u00a0I am grateful to the community we're building, who support, share their experiences and learnings with the new members, equipping them to use our products better.<\/p><\/blockquote>

                  @Isaac Thomas<\/user-mention><\/span>\u00a0<\/strong>says -\u00a0I'm grateful to all the community super users and members who are the heart of the community...\u00a0 Their active engagement, learnings, solving challenges that fellow members run into, etc. is what makes the Freshworks community a hub to Network, Learn & Grow!<\/p><\/blockquote>

                  \u00a0<\/p>

                  Tell us in the comments section below. We\u2019d love to kickstart Monday with your responses! :)\u00a0<\/strong><\/p>","url":"\/announcements-and-events-11308\/the-community-carnival-what-are-you-grateful-for-this-thanksgiving-27109?postid=69775#post69775","creationDate":"2022-11-28T04:45:47+0000","relativeCreationDate":"7 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":4,"relevantPost":{"id":69775,"author":{"id":30625,"url":"\/members\/snigdhavittaldev-30625","name":"SnigdhaVittaldev","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/7688705d-26bd-4e88-ae1a-6f1ec16209a6.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":3},"content":"

                  Hi there,\u00a0<\/p>

                  We hope you had a fabulous long weekend and a lot to be grateful for this #Thanksgiving break! We decided to bring to you a late edition of #FunFriday since everyone was out celebrating Thanksgiving with their family and loved ones.\u00a0<\/p>

                  Which brings me to my next question. For you -\u00a0<\/p>

                  What is the one thing you\u2019re thankful for?<\/span><\/strong><\/p>

                  I\u2019ll go first -\u00a0I'm grateful for the lighthouse resolve ticket \/ close ticket option after finish each task. It is satisfying to click to and clear our que for the day. I\u2019m also grateful to the community for bringing together amazing people who make the experience worth the while!<\/p>

                  Here are a few featured responses from folks here at the Freshworks Community team -\u00a0<\/p>

                  \u00a0<\/strong><\/span>@rhea.desouza<\/user-mention><\/span><\/strong><\/strong><\/span>\u00a0<\/strong><\/span>says -\u00a0Grateful and thankful to be able to do what I love everyday, and continue building an inspiring community!<\/p><\/blockquote>

                  @alyssia.correa<\/user-mention><\/span>\u00a0says -<\/strong>\u00a0\u00a0Grateful to our Customer Support team who's been incredibly helpful to resolving issues for our community members\u00a0and Grateful to meet people across the globe through our community platform!<\/p><\/blockquote>

                  @rashmi.nag<\/user-mention><\/span>\u00a0<\/strong>says -\u00a0I am grateful to the community we're building, who support, share their experiences and learnings with the new members, equipping them to use our products better.<\/p><\/blockquote>

                  @Isaac Thomas<\/user-mention><\/span>\u00a0<\/strong>says -\u00a0I'm grateful to all the community super users and members who are the heart of the community...\u00a0 Their active engagement, learnings, solving challenges that fellow members run into, etc. is what makes the Freshworks community a hub to Network, Learn & Grow!<\/p><\/blockquote>

                  \u00a0<\/p>

                  Tell us in the comments section below. We\u2019d love to kickstart Monday with your responses! :)\u00a0<\/strong><\/p>","url":"\/announcements-and-events-11308\/the-community-carnival-what-are-you-grateful-for-this-thanksgiving-27109?postid=69775#post69775","creationDate":"2022-11-28T04:45:47+0000","relativeCreationDate":"7 months ago"},"numberOfViews":15,"contentType":"discussion","featuredImage":"","publicLabel":"","category":{"url":"\/welcome-center-11305","categoryId":11305,"title":"Welcome Center","metaRobots":"index, follow","type":0},"lastPostId":"69775"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"ff841cebf7cb29663b8a2aff80721d4063ce211b","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

                  

                  

                  SnigdhaVittaldev Skilled Expert

                  帖子ed inAnnouncements and Events

                  The Community Carnival: What are you grateful for this Thanksgiving?

                  Hi there, We hope you had a fabulous long weekend and a lot to be grateful for this #Thanksgiving break! We decided to bring to you a late edition of #FunFriday since everyone was out celebrating Thanksgiving with their family and loved ones. Which brings me to my next question. For you - What is the one thing you’re thankful for?I’ll go first - I'm grateful for the lighthouse resolve ticket / close ticket option after finish each task. It is satisfying to click to and clear our que for the day. I’m also grateful to the community for bringing together amazing people who make the experience worth the while!Here are a few featured responses from folks here at the Freshworks Community team - @rhea.desouza says - Grateful and thankful to be able to do what I love everyday, and continue building an inspiring community!@alyssia.correa says - Grateful to our Customer Support team who's been incredibly helpful to resolving issues for our community members and Grateful to meet people across t

                  4 0

                  

                  

                  7 months ago

                  Hi there,\u00a0<\/strong><\/p>

                  The week went by like a breeze and we\u2019re back to try something new this #FunFriday.\u00a0<\/strong><\/span><\/p>

                  We\u2019ve made an extremely\u00a0simple Mad Libs game for you to guess the missing words. What\u2019s really fun about this is, we get to see how different each story can turn out!\u00a0<\/p>

                  \u00a0<\/p>

                  \u2712\ufe0f Here\u2019s the word bank to help you identify the exact match. We\u2019ve also added a few hints to help you along the way -\u00a0<\/strong><\/p>

                  1. Team\/organization
                  2. Noun (Hint: Something teams and individuals strive to achieve)<\/em>
                  3. A Freshworks product
                  4. Verb
                  5. Verb
                  6. Noun (Hint: This is made up of two words and is a product feature-related term)<\/em>
                  7. Noun (Hint: This is made up of two words and is a product feature-related term)\u00a0<\/em>
                  8. A Freshworks product (Hint: same as #6)<\/em>
                  9. Adjective + Noun (Hint: This is made up of two words, one an Adjective and the other a Verb)<\/em>
                  10. Noun<\/p>

                  <\/figure>

                  \u00a0<\/p>

                  Mad Libs text:<\/strong><\/span>\u00a0The weekend is almost here! Something so satisfying about ticking off your checklist for the day. Before signing off for the day, the _______________ gathered in the room for a quick huddle. They met all their targets and wanted to discuss the upcoming week's ___________. It had been a super productive week and the team's energy was off the roof. They met a lot of customers who use ____________and shared great feedback on how it helped in _____________and ____________their IT services better! They also said that they cut ______________ in half, despite a 250% increase in __________________, with the help of ____________. The feeling of accomplishment is rewarding when customers have a _____________, it goes to say that ___________ Matters. This left the team feeling motivated and pumped to hit all their goals in the coming week.\u00a0<\/em><\/p>

                  \u00a0<\/p>

                  Did you enjoy doing this activity? Tell us in the comments section below along with your answers - we\u2019re excited to read the different variations (a lot of words will fit these blanks and they\u2019re all going to be great!<\/em><\/span>)<\/strong><\/p>","url":"\/announcements-and-events-11308\/the-community-carnival-a-special-madlibs-activity-26743?postid=68954#post68954","creationDate":"2022-11-04T15:36:36+0000","relativeCreationDate":"8 months ago"},"isTopicUnread":true,"privateId":3675,"id":26743,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11308,"isIdeation":false,"url":"\/announcements-and-events-11308","title":"Announcements and Events","description":"Get all the latest updates on announcement and events here!"},"url":"\/announcements-and-events-11308\/the-community-carnival-a-special-madlibs-activity-26743","title":"\ud83c\udfa0The Community Carnival: A special MadLibs activity \ud83e\udd2f","lastPost":{"id":69262,"author":{"id":32014,"url":"\/members\/alyssia-correa-32014","name":"alyssia.correa","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ba3dbeb8-0226-46ab-8699-0d19aadada93.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":6},"content":"

                  I really look forward to\u00a0these #FunFriday riddles\/quizzes - they are so fun and innovative \ud83d\ude0e. Going to take a stab at them but not sure I have all the answers yet, so here goes.<\/p>

                  1. Squad (i thought it was team but it shows as a clue!!)<\/li>\t
                  2. Goals\u00a0<\/li>\t
                  3. Freshservice<\/li><\/ol>

                     Trying to figure out the others but would love some help from our members, why don\u2019t you\u2019ll give it a go and help me out:\u00a0@manns<\/user-mention>\u00a0@zachary.king<\/user-mention>\u00a0@marion.lubat<\/user-mention>\u00a0@finn<\/user-mention>\u00a0@Crocus_Benford<\/user-mention>\u00a0@raymondcanilao<\/user-mention>\u00a0@foxcubmama<\/user-mention>\u00a0\u00a0@finn<\/user-mention>\u00a0@Crocus_Benford<\/user-mention>\u00a0@amandal<\/user-mention>\u00a0@oyohan<\/user-mention>\u00a0@TheColonyAdvisors<\/user-mention>\u00a0@varunkhanna<\/user-mention>\u00a0@keefe.andrews<\/user-mention>\u00a0@Krishozky<\/user-mention>\u00a0@H.Coetzee<\/user-mention>\u00a0@RejoyKRoy<\/user-mention>\u00a0@rmccrckn<\/user-mention>\u00a0@Sathyanarayan.km<\/user-mention>\u00a0@Sudha Max<\/user-mention>\u00a0@brtome<\/user-mention><\/p>","url":"\/announcements-and-events-11308\/the-community-carnival-a-special-madlibs-activity-26743?postid=69262#post69262","creationDate":"2022-11-14T05:29:44+0000","relativeCreationDate":"8 months ago"},"lastReply":{"id":69262,"author":{"id":32014,"url":"\/members\/alyssia-correa-32014","name":"alyssia.correa","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ba3dbeb8-0226-46ab-8699-0d19aadada93.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":6},"content":"

                     I really look forward to\u00a0these #FunFriday riddles\/quizzes - they are so fun and innovative \ud83d\ude0e. Going to take a stab at them but not sure I have all the answers yet, so here goes.<\/p>

                     1. Squad (i thought it was team but it shows as a clue!!)<\/li>\t
                     2. Goals\u00a0<\/li>\t
                     3. Freshservice<\/li><\/ol>

                        Trying to figure out the others but would love some help from our members, why don\u2019t you\u2019ll give it a go and help me out:\u00a0@manns<\/user-mention>\u00a0@zachary.king<\/user-mention>\u00a0@marion.lubat<\/user-mention>\u00a0@finn<\/user-mention>\u00a0@Crocus_Benford<\/user-mention>\u00a0@raymondcanilao<\/user-mention>\u00a0@foxcubmama<\/user-mention>\u00a0\u00a0@finn<\/user-mention>\u00a0@Crocus_Benford<\/user-mention>\u00a0@amandal<\/user-mention>\u00a0@oyohan<\/user-mention>\u00a0@TheColonyAdvisors<\/user-mention>\u00a0@varunkhanna<\/user-mention>\u00a0@keefe.andrews<\/user-mention>\u00a0@Krishozky<\/user-mention>\u00a0@H.Coetzee<\/user-mention>\u00a0@RejoyKRoy<\/user-mention>\u00a0@rmccrckn<\/user-mention>\u00a0@Sathyanarayan.km<\/user-mention>\u00a0@Sudha Max<\/user-mention>\u00a0@brtome<\/user-mention><\/p>","url":"\/announcements-and-events-11308\/the-community-carnival-a-special-madlibs-activity-26743?postid=69262#post69262","creationDate":"2022-11-14T05:29:44+0000","relativeCreationDate":"8 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":2,"relevantPost":{"id":68954,"author":{"id":30625,"url":"\/members\/snigdhavittaldev-30625","name":"SnigdhaVittaldev","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/7688705d-26bd-4e88-ae1a-6f1ec16209a6.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":3},"content":"

                        Hi there,\u00a0<\/strong><\/p>

                        The week went by like a breeze and we\u2019re back to try something new this #FunFriday.\u00a0<\/strong><\/span><\/p>

                        We\u2019ve made an extremely\u00a0simple Mad Libs game for you to guess the missing words. What\u2019s really fun about this is, we get to see how different each story can turn out!\u00a0<\/p>

                        \u00a0<\/p>

                        \u2712\ufe0f Here\u2019s the word bank to help you identify the exact match. We\u2019ve also added a few hints to help you along the way -\u00a0<\/strong><\/p>

                        1. Team\/organization
                        2. Noun (Hint: Something teams and individuals strive to achieve)<\/em>
                        3. A Freshworks product
                        4. Verb
                        5. Verb
                        6. Noun (Hint: This is made up of two words and is a product feature-related term)<\/em>
                        7. Noun (Hint: This is made up of two words and is a product feature-related term)\u00a0<\/em>
                        8. A Freshworks product (Hint: same as #6)<\/em>
                        9. Adjective + Noun (Hint: This is made up of two words, one an Adjective and the other a Verb)<\/em>
                        10. Noun<\/p>

                        <\/figure>

                        \u00a0<\/p>

                        Mad Libs text:<\/strong><\/span>\u00a0The weekend is almost here! Something so satisfying about ticking off your checklist for the day. Before signing off for the day, the _______________ gathered in the room for a quick huddle. They met all their targets and wanted to discuss the upcoming week's ___________. It had been a super productive week and the team's energy was off the roof. They met a lot of customers who use ____________and shared great feedback on how it helped in _____________and ____________their IT services better! They also said that they cut ______________ in half, despite a 250% increase in __________________, with the help of ____________. The feeling of accomplishment is rewarding when customers have a _____________, it goes to say that ___________ Matters. This left the team feeling motivated and pumped to hit all their goals in the coming week.\u00a0<\/em><\/p>

                        \u00a0<\/p>

                        Did you enjoy doing this activity? Tell us in the comments section below along with your answers - we\u2019re excited to read the different variations (a lot of words will fit these blanks and they\u2019re all going to be great!<\/em><\/span>)<\/strong><\/p>","url":"\/announcements-and-events-11308\/the-community-carnival-a-special-madlibs-activity-26743?postid=68954#post68954","creationDate":"2022-11-04T15:36:36+0000","relativeCreationDate":"8 months ago"},"numberOfViews":67,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/welcome-center-11305","categoryId":11305,"title":"Welcome Center","metaRobots":"index, follow","type":0},"lastPostId":"69262"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"ff841cebf7cb29663b8a2aff80721d4063ce211b","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

                        

                        

                        SnigdhaVittaldev Skilled Expert

                        asked inAnnouncements and Events

                        The Community Carnival: A special MadLibs activity

                        你好,一周过去了像一阵微风,我们back to try something new this #FunFriday. We’ve made an extremely simple Mad Libs game for you to guess the missing words. What’s really fun about this is, we get to see how different each story can turn out! ✒️ Here’s the word bank to help you identify the exact match. We’ve also added a few hints to help you along the way - 1. Team/organization2. Noun (Hint: Something teams and individuals strive to achieve)3. A Freshworks product4. Verb5. Verb6. Noun (Hint: This is made up of two words and is a product feature-related term)7. Noun (Hint: This is made up of two words and is a product feature-related term) 8. A Freshworks product (Hint: same as #6)9. Adjective + Noun (Hint: This is made up of two words, one an Adjective and the other a Verb)10. Noun Mad Libs text: The weekend is almost here! Something so satisfying about ticking off your checklist for the day. Before signing off for the day, the _______________ gathered in the room

                        2 1

                        

                        

                        8 months ago

                  It\u2019s the second last month of the year, and the team is buzzing!<\/p>

                  We are celebrating November\u00a0with a bucketful of thanks, gratitude and appreciation for our community members, and the tools that make our life easier!\u00a0<\/p>

                  \u00a0<\/p>

                  \ud83e\udd89\u00a0Agent Roundtable II:<\/strong> Our super-agents are all set to talk\u00a0\u2018Staying Productive (and Sane!) in the Contact Queue\u2019. RSVP here<\/a>.<\/strong><\/p>

                  November 9 | 3 PM GMT | 10 AM EST<\/strong><\/p>

                  \u00a0<\/p>

                  \ud83d\udce3\u00a0[Freshservice] Azure AD Orchestration Webinar: <\/strong>Say goodbye to all your mundane IT tasks, and hello to Azure AD Orchestration!\u00a0Join us for a webinar to know how! <\/strong><\/p>

                  Date: November 15th at 11:00 AM CET.<\/strong><\/p><\/oembed>

                  \u00a0<\/p>

                  \ud83d\udd2e\u00a0[Freshdesk]<\/strong>\u00a0Ask the Expert Special: <\/strong>Another day, another AMA! Join in to ask\u00a0Sukanya,\u00a0Customer Success Engineer, your questions on API\u2019s and customer objects!\u00a0<\/p>

                  \u00a0<\/p>

                  \ud83d\udcda\u00a0Holiday Masterclass with Stephen Mann: <\/strong>Join Stephen Mann in conversation with Deepthi Nagarajan as they speak about Service Management beyond IT<\/p>

                  Date: November 22 at\u00a04 PM CET | 7 AM PT<\/strong><\/p>

                  \u00a0<\/p>

                  \ud83c\udf6d\u00a0Friday Fun House<\/strong>: Our weekly ritual of games continues. Don\u2019t miss the extra special activity on\u00a0\u00a0November 11.\u00a0<\/p>

                  Date: Every Friday<\/strong><\/p>

                  \u00a0<\/p><\/div><\/div><\/div><\/section>","url":"\/announcements-and-events-11308\/the-community-carnival-november-agenda-all-that-you-love-and-appreciate-26796?postid=69106#post69106","creationDate":"2022-11-09T05:00:25+0000","relativeCreationDate":"8 months ago"},"isTopicUnread":true,"privateId":12797,"id":26796,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11308,"isIdeation":false,"url":"\/announcements-and-events-11308","title":"Announcements and Events","description":"Get all the latest updates on announcement and events here!"},"url":"\/announcements-and-events-11308\/the-community-carnival-november-agenda-all-that-you-love-and-appreciate-26796","title":"The Community Carnival November Agenda: All that you love and appreciate","lastPost":{"id":69261,"author":{"id":32014,"url":"\/members\/alyssia-correa-32014","name":"alyssia.correa","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ba3dbeb8-0226-46ab-8699-0d19aadada93.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":6},"content":"

                  This is wonderful - grateful for all our community members and all the wonderful line up of events for this month! :)\u00a0<\/p>","url":"\/announcements-and-events-11308\/the-community-carnival-november-agenda-all-that-you-love-and-appreciate-26796?postid=69261#post69261","creationDate":"2022-11-14T05:18:46+0000","relativeCreationDate":"8 months ago"},"lastReply":{"id":69261,"author":{"id":32014,"url":"\/members\/alyssia-correa-32014","name":"alyssia.correa","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ba3dbeb8-0226-46ab-8699-0d19aadada93.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":6},"content":"

                  This is wonderful - grateful for all our community members and all the wonderful line up of events for this month! :)\u00a0<\/p>","url":"\/announcements-and-events-11308\/the-community-carnival-november-agenda-all-that-you-love-and-appreciate-26796?postid=69261#post69261","creationDate":"2022-11-14T05:18:46+0000","relativeCreationDate":"8 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":3,"relevantPost":{"id":69106,"author":{"id":31093,"url":"\/members\/rhea-desouza-31093","name":"rhea.desouza","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/eb505b4d-d747-4852-bcb7-1647200c93e6.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":7},"content":"

                  It\u2019s the second last month of the year, and the team is buzzing!<\/p>

                  We are celebrating November\u00a0with a bucketful of thanks, gratitude and appreciation for our community members, and the tools that make our life easier!\u00a0<\/p>

                  \u00a0<\/p>

                  \ud83e\udd89\u00a0Agent Roundtable II:<\/strong> Our super-agents are all set to talk\u00a0\u2018Staying Productive (and Sane!) in the Contact Queue\u2019. RSVP here<\/a>.<\/strong><\/p>

                  November 9 | 3 PM GMT | 10 AM EST<\/strong><\/p>

                  \u00a0<\/p>

                  \ud83d\udce3\u00a0[Freshservice] Azure AD Orchestration Webinar: <\/strong>Say goodbye to all your mundane IT tasks, and hello to Azure AD Orchestration!\u00a0Join us for a webinar to know how! <\/strong><\/p>

                  Date: November 15th at 11:00 AM CET.<\/strong><\/p><\/oembed>

                  \u00a0<\/p>

                  \ud83d\udd2e\u00a0[Freshdesk]<\/strong>\u00a0Ask the Expert Special: <\/strong>Another day, another AMA! Join in to ask\u00a0Sukanya,\u00a0Customer Success Engineer, your questions on API\u2019s and customer objects!\u00a0<\/p>

                  \u00a0<\/p>

                  \ud83d\udcda\u00a0Holiday Masterclass with Stephen Mann: <\/strong>Join Stephen Mann in conversation with Deepthi Nagarajan as they speak about Service Management beyond IT<\/p>

                  Date: November 22 at\u00a04 PM CET | 7 AM PT<\/strong><\/p>

                  \u00a0<\/p>

                  \ud83c\udf6d\u00a0Friday Fun House<\/strong>: Our weekly ritual of games continues. Don\u2019t miss the extra special activity on\u00a0\u00a0November 11.\u00a0<\/p>

                  Date: Every Friday<\/strong><\/p>

                  \u00a0<\/p><\/div><\/div><\/div><\/section>","url":"\/announcements-and-events-11308\/the-community-carnival-november-agenda-all-that-you-love-and-appreciate-26796?postid=69106#post69106","creationDate":"2022-11-09T05:00:25+0000","relativeCreationDate":"8 months ago"},"numberOfViews":65,"contentType":"article","featuredImage":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/80e7e0e0-d46f-43a3-88b4-4793d1bea291_thumb.jpg","publicLabel":"","category":{"url":"\/welcome-center-11305","categoryId":11305,"title":"Welcome Center","metaRobots":"index, follow","type":0},"lastPostId":"69261"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"ff841cebf7cb29663b8a2aff80721d4063ce211b","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

                  

                  

                  rhea.desouza Community Manager

                  published inAnnouncements and Events

                  The Community Carnival November Agenda: All that you love and appreciate

                  上个月的第二年,team is buzzing!We are celebrating November with a bucketful of thanks, gratitude and appreciation for our community members, and the tools that make our life easier! Agent Roundtable II: Our super-agents are all set to talk ‘Staying Productive (and Sane!) in the Contact Queue’. RSVP here.November 9 | 3 PM GMT | 10 AM EST [Freshservice] Azure AD Orchestration Webinar: Say goodbye to all your mundane IT tasks, and hello to Azure AD Orchestration! Join us for a webinar to know how! Date: November 15th at 11:00 AM CET. [Freshdesk] Ask the Expert Special: Another day, another AMA! Join in to ask Sukanya, Customer Success Engineer, your questions on API’s and customer objects! Holiday Masterclass with Stephen Mann: Join Stephen Mann in conversation with Deepthi Nagarajan as they speak about Service Management beyond ITDate: November 22 at 4 PM CET | 7 AM PT Friday Fun House: Our weekly ritual of games continues. Don’t miss the

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