Discover the game-changing impact of Generative AI<\/strong> on customer service in this power-packed webinar.<\/p> Here\u2019s what you need to know about the session -<\/p> Agenda -<\/strong><\/u><\/p> \u00a0<\/p> What areas we will delve into -<\/u><\/strong><\/p> \u00a0<\/p> Date - Aug 8, 2023<\/strong><\/p> Time - 9:00 AM PST | 9:30 PM IST<\/strong><\/p> Hello Everyone!<\/strong><\/p> Discover the game-changing impact of Generative AI<\/strong> on customer service in this power-packed webinar.<\/p> Here\u2019s what you need to know about the session -<\/p> Agenda -<\/strong><\/u><\/p> \u00a0<\/p> What areas we will delve into -<\/u><\/strong><\/p> \u00a0<\/p> Using Freshservice Hi all\u00a0 You can create the asset but assigning to someone you need a e-mail. I guess the best you can do is to create 4 \u201cfake\u201d requesters or assign the assets to the facility manager or the\u00a0\u00a0departement manager.\u00a0<\/p>","url":"\/assets-11410\/assigning-assets-to-a-hot-desk-32583?postid=81183#post81183","creationDate":"2023-08-04T14:39:01+0000","relativeCreationDate":"11 hours ago"},"lastReply":{"id":81183,"author":{"id":35521,"url":"\/members\/daniel-soederlund-35521","name":"Daniel S\u00f6derlund","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9d887816-aa69-45ef-9d3c-98feb637f3da.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":7},"content":" Hi all\u00a0 You can create the asset but assigning to someone you need a e-mail. I guess the best you can do is to create 4 \u201cfake\u201d requesters or assign the assets to the facility manager or the\u00a0\u00a0departement manager.\u00a0<\/p>","url":"\/assets-11410\/assigning-assets-to-a-hot-desk-32583?postid=81183#post81183","creationDate":"2023-08-04T14:39:01+0000","relativeCreationDate":"11 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":81180,"author":{"id":46667,"url":"\/members\/mardellr-46667","name":"Mardellr","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hi all\u00a0 It would really help if the address information is visible or at least easy accessible from within a ticket or asset. Now you can only see the identifier and that is not the entire address. It would really help if the address information is visible or at least easy accessible from within a ticket or asset. Now you can only see the identifier and that is not the entire address. \u00a0<\/p> I\u2019m trying to figure out whether its possible to query the FreshService API for a specific asset based on multiple fields. Apologies if this isn\u2019t the correct place to ask this question!<\/p> \u00a0<\/p> In our environment some computers are often missing either their asset tag, name (aka display name) or hostname field. In a perfect world, all three fields would be identical for every asset,\u00a0however as this isn\u2019t the case, I need a way to query for an asset across all three fields.\u00a0 Is there any other way of doing this search via the API in a single query?<\/p> \u00a0<\/p> Any help would be much appreciated.<\/p> \u00a0<\/p> Thanks,<\/p> M<\/p>","url":"\/assets-11410\/can-i-search-the-freshservice-assets-api-via-asset-tag-or-name-or-hostname-27672?postid=71011#post71011","creationDate":"2023-01-10T13:15:23+0000","relativeCreationDate":"6 months ago"},"isTopicUnread":true,"privateId":4074,"id":27672,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11410,"isIdeation":false,"url":"\/assets-11410","title":"Assets","description":"Using Freshservice"},"url":"\/assets-11410\/can-i-search-the-freshservice-assets-api-via-asset-tag-or-name-or-hostname-27672","title":"Can I search the FreshService assets API via asset_tag OR Name OR Hostname?","lastPost":{"id":81073,"author":{"id":40995,"url":"\/members\/mbft-40995","name":"mbft","avatar":"","userTitle":"","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":" Hi\u00a0 The closest thing I could get to doing this in a single query was; \u00a0<\/p> From my experience\u00a0this query doesn\u2019t work for partial searches.\u00a0 It would however potentially make a query like I originally enquired about\u00a0possible using multiple logical OR\u2019s for serial, name and tag.\u00a0https:\/\/api.freshservice.com\/#filter_assets<\/a><\/p>","url":"\/assets-11410\/can-i-search-the-freshservice-assets-api-via-asset-tag-or-name-or-hostname-27672?postid=81073#post81073","creationDate":"2023-08-02T07:48:21+0000","relativeCreationDate":"2 days ago"},"lastReply":{"id":81073,"author":{"id":40995,"url":"\/members\/mbft-40995","name":"mbft","avatar":"","userTitle":"","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":" Hi\u00a0 The closest thing I could get to doing this in a single query was; \u00a0<\/p> From my experience\u00a0this query doesn\u2019t work for partial searches.\u00a0 It would however potentially make a query like I originally enquired about\u00a0possible using multiple logical OR\u2019s for serial, name and tag.\u00a0https:\/\/api.freshservice.com\/#filter_assets<\/a><\/p>","url":"\/assets-11410\/can-i-search-the-freshservice-assets-api-via-asset-tag-or-name-or-hostname-27672?postid=81073#post81073","creationDate":"2023-08-02T07:48:21+0000","relativeCreationDate":"2 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":0,"relevantPost":{"id":71011,"author":{"id":40995,"url":"\/members\/mbft-40995","name":"mbft","avatar":"","userTitle":"","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":" Hello,<\/p> \u00a0<\/p> I\u2019m trying to figure out whether its possible to query the FreshService API for a specific asset based on multiple fields. Apologies if this isn\u2019t the correct place to ask this question!<\/p> \u00a0<\/p> In our environment some computers are often missing either their asset tag, name (aka display name) or hostname field. In a perfect world, all three fields would be identical for every asset,\u00a0however as this isn\u2019t the case, I need a way to query for an asset across all three fields.\u00a0 Is there any other way of doing this search via the API in a single query?<\/p> \u00a0<\/p> Any help would be much appreciated.<\/p> \u00a0<\/p> Thanks,<\/p> M<\/p>","url":"\/assets-11410\/can-i-search-the-freshservice-assets-api-via-asset-tag-or-name-or-hostname-27672?postid=71011#post71011","creationDate":"2023-01-10T13:15:23+0000","relativeCreationDate":"6 months ago"},"numberOfViews":135,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"81073"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"da9402a42cc7c1316b6495f1a0b2a285ba5f271b","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
\u00a0<\/p> In need of some help. I have experimenting with creating a basic reimbursement form as a service request but not sure how to add this function into the request.\u00a0<\/p> I have provided some screen shots of my service request, along with my automation.\u00a0<\/p> What I am trying to do is basically create an expression to do simple addition, adding the total reimbursement cost. I would prefer having the total amount calculated in real time if possible on the form. Not sure if that is a possibility.\u00a0<\/p> Being very new to this, I am having trouble creating an expression that works. If you have any tips or tricks or an opinion if this is even a possibility, I would greatly appreciate it!<\/p> \u00a0<\/p> Best,<\/p> Jon<\/p>","url":"\/assets-11410\/creating-a-reimbursement-form-as-a-service-request-help-30580?postid=76857#post76857","creationDate":"2023-04-24T15:12:32+0000","relativeCreationDate":"3 months ago"},"isTopicUnread":true,"privateId":5490,"id":30580,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11410,"isIdeation":false,"url":"\/assets-11410","title":"Assets","description":"Using Freshservice"},"url":"\/assets-11410\/creating-a-reimbursement-form-as-a-service-request-help-30580","title":"Creating a Reimbursement Form as a Service Request Help","lastPost":{"id":80994,"author":{"id":35521,"url":"\/members\/daniel-soederlund-35521","name":"Daniel S\u00f6derlund","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9d887816-aa69-45ef-9d3c-98feb637f3da.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":7},"content":" \u00a0<\/p>\t Thank you for your time!!<\/p>\t<\/div><\/content-quote> Hi,\u00a0<\/p> I was talking about bundled service items. If you set a cost to each item you add the requester will get the total value when they are checking out the request. downside it\u2019s static so they can\u2019t pick and choose outside the bundle you create.\u00a0<\/p> Reordering Service items in a bundle. : Freshservice<\/a><\/p> \u00a0<\/p>","url":"\/assets-11410\/creating-a-reimbursement-form-as-a-service-request-help-30580?postid=80994#post80994","creationDate":"2023-08-01T06:55:18+0000","relativeCreationDate":"3 days ago"},"lastReply":{"id":80994,"author":{"id":35521,"url":"\/members\/daniel-soederlund-35521","name":"Daniel S\u00f6derlund","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9d887816-aa69-45ef-9d3c-98feb637f3da.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":7},"content":" \u00a0<\/p>\t Thank you for your time!!<\/p>\t<\/div><\/content-quote> Hi,\u00a0<\/p> I was talking about bundled service items. If you set a cost to each item you add the requester will get the total value when they are checking out the request. downside it\u2019s static so they can\u2019t pick and choose outside the bundle you create.\u00a0<\/p> I've added the FreshService Provisioning app to Azure and vice, versa. It's working, but not exactly what I need. In workflow the only option is to select a specific person.<\/p>","url":"\/assets-11410\/how-to-auto-assign-asset-used-by-with-azure-28882?postid=73699#post73699","creationDate":"2023-03-21T02:51:25+0000","relativeCreationDate":"4 months ago"},"isTopicUnread":true,"privateId":4713,"id":28882,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11410,"isIdeation":false,"url":"\/assets-11410","title":"Assets","description":"Using Freshservice"},"url":"\/assets-11410\/how-to-auto-assign-asset-used-by-with-azure-28882","title":"How to auto assign asset used by with Azure","lastPost":{"id":80049,"author":{"id":45537,"url":"\/members\/freshies23-45537","name":"Freshies23","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" Can you please share how are you handling it with AD?<\/p>","url":"\/assets-11410\/how-to-auto-assign-asset-used-by-with-azure-28882?postid=80049#post80049","creationDate":"2023-07-10T17:46:47+0000","relativeCreationDate":"25 days ago"},"lastReply":{"id":80049,"author":{"id":45537,"url":"\/members\/freshies23-45537","name":"Freshies23","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" Can you please share how are you handling it with AD?<\/p>","url":"\/assets-11410\/how-to-auto-assign-asset-used-by-with-azure-28882?postid=80049#post80049","creationDate":"2023-07-10T17:46:47+0000","relativeCreationDate":"25 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":1,"relevantPost":{"id":73699,"author":{"id":42157,"url":"\/members\/rvkersen-42157","name":"Rvkersen","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" I found how to auto assign assets with Active Directory, but is there a way to auto assign through Azure?<\/p> I've added the FreshService Provisioning app to Azure and vice, versa. It's working, but not exactly what I need. In workflow the only option is to select a specific person.<\/p>","url":"\/assets-11410\/how-to-auto-assign-asset-used-by-with-azure-28882?postid=73699#post73699","creationDate":"2023-03-21T02:51:25+0000","relativeCreationDate":"4 months ago"},"numberOfViews":59,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"80049"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"da9402a42cc7c1316b6495f1a0b2a285ba5f271b","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
I have a need of hiding a few specific Service Items from the service catalog list view in the portal interface.<\/p> Has anyone done this in the community and can share the script?\u00a0<\/p> The result I\u2019m after is to be able to hide specific items from normal category views because they only need to be visible through a bundled item. Using Requester groups etc will not solve this as they will not be visible from the bundle when using this method.<\/p>","url":"\/assets-11410\/hiding-specific-service-items-from-service-catalog-31860?postid=79666#post79666","creationDate":"2023-06-30T10:09:24+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":6198,"id":31860,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11410,"isIdeation":false,"url":"\/assets-11410","title":"Assets","description":"Using Freshservice"},"url":"\/assets-11410\/hiding-specific-service-items-from-service-catalog-31860","title":"Hiding specific Service Items from Service Catalog","lastPost":{"id":79943,"author":{"id":35728,"url":"\/members\/ekrasner-35728","name":"ekrasner","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/b661b357-a3a5-4720-9b5d-a53d75dc40a0.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":2},"content":" The easier way to do this that I have utilized is to create a requester group with no requesters. The in the Service Item, Requster Visability, just select the empty requester group. Agents will still see it, but you could limit that to just the admins if you needed to.<\/p>","url":"\/assets-11410\/hiding-specific-service-items-from-service-catalog-31860?postid=79943#post79943","creationDate":"2023-07-07T16:16:36+0000","relativeCreationDate":"28 days ago"},"lastReply":{"id":79943,"author":{"id":35728,"url":"\/members\/ekrasner-35728","name":"ekrasner","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/b661b357-a3a5-4720-9b5d-a53d75dc40a0.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":2},"content":" The easier way to do this that I have utilized is to create a requester group with no requesters. The in the Service Item, Requster Visability, just select the empty requester group. Agents will still see it, but you could limit that to just the admins if you needed to.<\/p>","url":"\/assets-11410\/hiding-specific-service-items-from-service-catalog-31860?postid=79943#post79943","creationDate":"2023-07-07T16:16:36+0000","relativeCreationDate":"28 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":0,"relevantPost":{"id":79666,"author":{"id":37378,"url":"\/members\/maghed-37378","name":"maghed","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":3},"content":" Hi all,<\/p> I have a need of hiding a few specific Service Items from the service catalog list view in the portal interface.<\/p> Has anyone done this in the community and can share the script?\u00a0<\/p> The result I\u2019m after is to be able to hide specific items from normal category views because they only need to be visible through a bundled item. Using Requester groups etc will not solve this as they will not be visible from the bundle when using this method.<\/p>","url":"\/assets-11410\/hiding-specific-service-items-from-service-catalog-31860?postid=79666#post79666","creationDate":"2023-06-30T10:09:24+0000","relativeCreationDate":"1 month ago"},"numberOfViews":70,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"79943"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"da9402a42cc7c1316b6495f1a0b2a285ba5f271b","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
I am new to this community and see many good responses and solutions provided for queries here.<\/p> On similar lines, I am trying to figure out how one can\u00a0set default value for a custom field on Service Catalog while in New form or Edit form.<\/p> I did explore Business Rules and WF Automator for possible solution, but no luck. Appreciate if anyone has already implemented a solution for the similar ask.<\/p> Thanks and regards,<\/p> Anesh<\/p>","url":"\/assets-11410\/how-one-can-set-default-value-for-a-custom-field-on-service-catalog-while-in-new-form-or-edit-form-31967?postid=79842#post79842","creationDate":"2023-07-06T05:58:27+0000","relativeCreationDate":"29 days ago"},"isTopicUnread":true,"privateId":6271,"id":31967,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11410,"isIdeation":false,"url":"\/assets-11410","title":"Assets","description":"Using Freshservice"},"url":"\/assets-11410\/how-one-can-set-default-value-for-a-custom-field-on-service-catalog-while-in-new-form-or-edit-form-31967","title":"How one can\u00a0set default value for a custom field on Service Catalog while in New form or Edit form.","lastPost":{"id":79842,"author":{"id":45432,"url":"\/members\/aka-45432","name":"AKA","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/449ab844-d55b-4033-b506-c94c867a07cd.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Greetings All,<\/p> I am new to this community and see many good responses and solutions provided for queries here.<\/p> On similar lines, I am trying to figure out how one can\u00a0set default value for a custom field on Service Catalog while in New form or Edit form.<\/p> I did explore Business Rules and WF Automator for possible solution, but no luck. Appreciate if anyone has already implemented a solution for the similar ask.<\/p> Thanks and regards,<\/p> Anesh<\/p>","url":"\/assets-11410\/how-one-can-set-default-value-for-a-custom-field-on-service-catalog-while-in-new-form-or-edit-form-31967?postid=79842#post79842","creationDate":"2023-07-06T05:58:27+0000","relativeCreationDate":"29 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":79842,"author":{"id":45432,"url":"\/members\/aka-45432","name":"AKA","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/449ab844-d55b-4033-b506-c94c867a07cd.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Greetings All,<\/p> I am new to this community and see many good responses and solutions provided for queries here.<\/p> On similar lines, I am trying to figure out how one can\u00a0set default value for a custom field on Service Catalog while in New form or Edit form.<\/p> I did explore Business Rules and WF Automator for possible solution, but no luck. Appreciate if anyone has already implemented a solution for the similar ask.<\/p> Thanks and regards,<\/p> Anesh<\/p>","url":"\/assets-11410\/how-one-can-set-default-value-for-a-custom-field-on-service-catalog-while-in-new-form-or-edit-form-31967?postid=79842#post79842","creationDate":"2023-07-06T05:58:27+0000","relativeCreationDate":"29 days ago"},"numberOfViews":11,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"79842"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"da9402a42cc7c1316b6495f1a0b2a285ba5f271b","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
I\u2019m having a hard time trying to conceptualize how such a user portal form could capture an itemized list with quantity, subtotal, total for multiple items on the same request.<\/p> For instance, a user wants to request a new computer, some office supplies, and a few things not in the service catalog. Like this, maybe:<\/p> \u00a0<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/assets-11410\/requester-submission-of-multiple-item-purchase-order-31430?postid=78906#post78906","creationDate":"2023-06-13T19:48:29+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":5936,"id":31430,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11410,"isIdeation":false,"url":"\/assets-11410","title":"Assets","description":"Using Freshservice"},"url":"\/assets-11410\/requester-submission-of-multiple-item-purchase-order-31430","title":"Requester Submission of Multiple-Item Purchase Order","lastPost":{"id":79802,"author":{"id":44860,"url":"\/members\/shadow-fight-44860","name":"Shadow FIght","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/4b36d2c4-85ce-424d-bda5-96f85d8a749f.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" To get an itemized list with quantity, subtotal, and total for multiple items in a user portal form, you can consider implementing dynamic form fields in Freshservice. It allows users to add multiple items and provide required details for each item separately. Additionally, you can add options for users to select items from the service catalog or provide text fields for items that are not listed. This way, users can easily request multiple items with the required information, making the process more streamlined and efficient.<\/p>","url":"\/assets-11410\/requester-submission-of-multiple-item-purchase-order-31430?postid=79802#post79802","creationDate":"2023-07-05T11:55:27+0000","relativeCreationDate":"30 days ago"},"lastReply":{"id":79802,"author":{"id":44860,"url":"\/members\/shadow-fight-44860","name":"Shadow FIght","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/4b36d2c4-85ce-424d-bda5-96f85d8a749f.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":" To get an itemized list with quantity, subtotal, and total for multiple items in a user portal form, you can consider implementing dynamic form fields in Freshservice. It allows users to add multiple items and provide required details for each item separately. Additionally, you can add options for users to select items from the service catalog or provide text fields for items that are not listed. This way, users can easily request multiple items with the required information, making the process more streamlined and efficient.<\/p>","url":"\/assets-11410\/requester-submission-of-multiple-item-purchase-order-31430?postid=79802#post79802","creationDate":"2023-07-05T11:55:27+0000","relativeCreationDate":"30 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":7,"numberOfLikes":1,"relevantPost":{"id":78906,"author":{"id":41688,"url":"\/members\/malokt-41688","name":"malokt","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":" We have an internal requisition PDF that our users submit through email for approvals. We want to replace this process in Freshservice so users can submit requests that will eventually become purchase orders.\u00a0<\/p> I\u2019m having a hard time trying to conceptualize how such a user portal form could capture an itemized list with quantity, subtotal, total for multiple items on the same request.<\/p> For instance, a user wants to request a new computer, some office supplies, and a few things not in the service catalog. Like this, maybe:<\/p> \u00a0<\/p> \u00a0<\/p> \u00a0<\/p>","url":"\/assets-11410\/requester-submission-of-multiple-item-purchase-order-31430?postid=78906#post78906","creationDate":"2023-06-13T19:48:29+0000","relativeCreationDate":"1 month ago"},"numberOfViews":37,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"79802"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"da9402a42cc7c1316b6495f1a0b2a285ba5f271b","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
\u00a0<\/p>","url":"\/assets-11410\/multiple-vendors-and-urls-on-po-request-form-31870?postid=79684#post79684","creationDate":"2023-06-30T21:23:25+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":6206,"id":31870,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11410,"isIdeation":false,"url":"\/assets-11410","title":"Assets","description":"Using Freshservice"},"url":"\/assets-11410\/multiple-vendors-and-urls-on-po-request-form-31870","title":"Multiple Vendors and URLs on PO Request Form?","lastPost":{"id":79688,"author":{"id":33054,"url":"\/members\/eeha0120-33054","name":"eeha0120","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/b896a69a-5e1a-48cf-a66c-2bbd88827ad7.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":5},"content":" Never mind - I think we should be using Service Requests for this functionality.\u00a0 I don\u2019t know how to delete my topic, sorry.\u00a0<\/p>\t<\/div><\/content-quote> That\u2019s correct. This is accomplished by Service Requests, where you can place multiple items in a single request.<\/p>","url":"\/assets-11410\/multiple-vendors-and-urls-on-po-request-form-31870?postid=79688#post79688","creationDate":"2023-07-01T06:42:51+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":79688,"author":{"id":33054,"url":"\/members\/eeha0120-33054","name":"eeha0120","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/b896a69a-5e1a-48cf-a66c-2bbd88827ad7.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":5},"content":" Never mind - I think we should be using Service Requests for this functionality.\u00a0 I don\u2019t know how to delete my topic, sorry.\u00a0<\/p>\t<\/div><\/content-quote> That\u2019s correct. This is accomplished by Service Requests, where you can place multiple items in a single request.<\/p>","url":"\/assets-11410\/multiple-vendors-and-urls-on-po-request-form-31870?postid=79688#post79688","creationDate":"2023-07-01T06:42:51+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":0,"relevantPost":{"id":79684,"author":{"id":41688,"url":"\/members\/malokt-41688","name":"malokt","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":" \u00a0We have to route our POs through various levels of approvals (government, ugh!), and before Fresh, we would complete a PDF form that lists the items out like the \u201cItem Details\u201d portion on the Fresh PO form, and then we would insert URLs in the email with the PDF attached to forward it around to all the approvers.<\/p> \u00a0<\/p>","url":"\/assets-11410\/multiple-vendors-and-urls-on-po-request-form-31870?postid=79684#post79684","creationDate":"2023-06-30T21:23:25+0000","relativeCreationDate":"1 month ago"},"numberOfViews":11,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"79688"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"da9402a42cc7c1316b6495f1a0b2a285ba5f271b","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
I would like to have it mandatory to populate a Change ticket with an Asset at a certain status. This is not included in the change lifecycle settings as far as I know. I have instead\u00a0tried to apply business rules that \u201cMandate Asset\u201d as indicated in the screenshot but it simply doesn\u2019t work. I can still create and\/or edit changes without being asked to populate an asset.<\/p> Has anyone encountered this issue or has other ways of achieving this?<\/p> \u00a0<\/p> I tried to apply the same rule for Tickets. It works for \u201cnew\u201d forms but not on\u00a0\u201cedit\u201d forms.<\/p>","url":"\/assets-11410\/mandate-asset-on-change-30459?postid=76562#post76562","creationDate":"2023-04-14T11:20:47+0000","relativeCreationDate":"3 months ago"},"isTopicUnread":true,"privateId":5421,"id":30459,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11410,"isIdeation":false,"url":"\/assets-11410","title":"Assets","description":"Using Freshservice"},"url":"\/assets-11410\/mandate-asset-on-change-30459","title":"Mandate Asset on Change","lastPost":{"id":79605,"author":{"id":33054,"url":"\/members\/eeha0120-33054","name":"eeha0120","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/b896a69a-5e1a-48cf-a66c-2bbd88827ad7.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":5},"content":" Short update on this. There is now a fix implemented so you can now set \u201cMandate Asset\u201d through business rules. But you need to set the \u201cenforce system-wide\u201d option to true for it to work.<\/p>\t<\/div><\/content-quote> Thank you very much for your update.<\/p>","url":"\/assets-11410\/mandate-asset-on-change-30459?postid=79605#post79605","creationDate":"2023-06-29T08:24:49+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":79605,"author":{"id":33054,"url":"\/members\/eeha0120-33054","name":"eeha0120","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/b896a69a-5e1a-48cf-a66c-2bbd88827ad7.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":5},"content":" Short update on this. There is now a fix implemented so you can now set \u201cMandate Asset\u201d through business rules. But you need to set the \u201cenforce system-wide\u201d option to true for it to work.<\/p>\t<\/div><\/content-quote> Thank you very much for your update.<\/p>","url":"\/assets-11410\/mandate-asset-on-change-30459?postid=79605#post79605","creationDate":"2023-06-29T08:24:49+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":7,"numberOfLikes":0,"relevantPost":{"id":76562,"author":{"id":37378,"url":"\/members\/maghed-37378","name":"maghed","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":3},"content":" Hi,<\/p> I would like to have it mandatory to populate a Change ticket with an Asset at a certain status. This is not included in the change lifecycle settings as far as I know. I have instead\u00a0tried to apply business rules that \u201cMandate Asset\u201d as indicated in the screenshot but it simply doesn\u2019t work. I can still create and\/or edit changes without being asked to populate an asset.<\/p> Has anyone encountered this issue or has other ways of achieving this?<\/p> \u00a0<\/p> I tried to apply the same rule for Tickets. It works for \u201cnew\u201d forms but not on\u00a0\u201cedit\u201d forms.<\/p>","url":"\/assets-11410\/mandate-asset-on-change-30459?postid=76562#post76562","creationDate":"2023-04-14T11:20:47+0000","relativeCreationDate":"3 months ago"},"numberOfViews":67,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"79605"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"da9402a42cc7c1316b6495f1a0b2a285ba5f271b","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
thanks Elvis. Yeah, I\u2019m getting a little fed up with some of these limitations. I have no confidence support will be able to help.<\/p> Sigh...<\/p>","url":"\/assets-11410\/customizing-software-fields-31601?postid=79252#post79252","creationDate":"2023-06-21T16:33:07+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":79252,"author":{"id":37899,"url":"\/members\/jtavolaro-37899","name":"JTAVOLARO","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/5bed3b32-fff6-4c21-9109-01ecc5493cf0.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":4},"content":" thanks Elvis. Yeah, I\u2019m getting a little fed up with some of these limitations. I have no confidence support will be able to help.<\/p> Sigh...<\/p>","url":"\/assets-11410\/customizing-software-fields-31601?postid=79252#post79252","creationDate":"2023-06-21T16:33:07+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":4,"numberOfLikes":0,"relevantPost":{"id":79246,"author":{"id":37899,"url":"\/members\/jtavolaro-37899","name":"JTAVOLARO","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/5bed3b32-fff6-4c21-9109-01ecc5493cf0.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":4},"content":" I\u2019m trying to edit the type field in the software form under the assets module, and all of the fields are greyed out.\u00a0 Has anyone else come up against this?<\/p>","url":"\/assets-11410\/customizing-software-fields-31601?postid=79246#post79246","creationDate":"2023-06-21T16:04:31+0000","relativeCreationDate":"1 month ago"},"numberOfViews":25,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"79252"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"da9402a42cc7c1316b6495f1a0b2a285ba5f271b","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
\u00a0<\/p> I hope somebody can have a solution for me\u2026<\/p> We are on onboarding process and during our configuration we have facing on a little problem.<\/p> In our assets, we have some specific security cables which are to be manage by a specific team.<\/p> Other teams must not have to see them.<\/p> \u00a0<\/p> Is it possible to put a restriction on assets or maybe product\/supplier ?<\/p> \u00a0<\/p> Have a nice day !<\/p>","url":"\/assets-11410\/restriction-on-specific-assets-31457?postid=78962#post78962","creationDate":"2023-06-15T07:37:36+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":5953,"id":31457,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11410,"isIdeation":false,"url":"\/assets-11410","title":"Assets","description":"Using Freshservice"},"url":"\/assets-11410\/restriction-on-specific-assets-31457","title":"Restriction on specific assets","lastPost":{"id":79118,"author":{"id":33054,"url":"\/members\/eeha0120-33054","name":"eeha0120","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/b896a69a-5e1a-48cf-a66c-2bbd88827ad7.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":5},"content":" Hi.<\/p> I guess this is on the Agent side.<\/p> \u00a0<\/p> You can create a specific role for Managing assets.<\/p> Then, when assigning that role to Agents, you can specify \u201cfor items assigned to them\u201d<\/p> \u00a0<\/p> \u00a0<\/p> Hope this helps.<\/p> \u00a0<\/p> Regards,<\/p>","url":"\/assets-11410\/restriction-on-specific-assets-31457?postid=79118#post79118","creationDate":"2023-06-19T20:14:23+0000","relativeCreationDate":"1 month ago"},"lastReply":{"id":79118,"author":{"id":33054,"url":"\/members\/eeha0120-33054","name":"eeha0120","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/b896a69a-5e1a-48cf-a66c-2bbd88827ad7.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":5},"content":" Hi.<\/p> I guess this is on the Agent side.<\/p> \u00a0<\/p> You can create a specific role for Managing assets.<\/p> Then, when assigning that role to Agents, you can specify \u201cfor items assigned to them\u201d<\/p> \u00a0<\/p> \u00a0<\/p> Hope this helps.<\/p> \u00a0<\/p> Regards,<\/p>","url":"\/assets-11410\/restriction-on-specific-assets-31457?postid=79118#post79118","creationDate":"2023-06-19T20:14:23+0000","relativeCreationDate":"1 month ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":1,"relevantPost":{"id":78962,"author":{"id":43028,"url":"\/members\/maxime-moreau-43028","name":"Maxime Moreau","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hi the community,<\/p> \u00a0<\/p> I hope somebody can have a solution for me\u2026<\/p> We are on onboarding process and during our configuration we have facing on a little problem.<\/p> In our assets, we have some specific security cables which are to be manage by a specific team.<\/p> Other teams must not have to see them.<\/p> \u00a0<\/p> Is it possible to put a restriction on assets or maybe product\/supplier ?<\/p> \u00a0<\/p> Have a nice day !<\/p>","url":"\/assets-11410\/restriction-on-specific-assets-31457?postid=78962#post78962","creationDate":"2023-06-15T07:37:36+0000","relativeCreationDate":"1 month ago"},"numberOfViews":28,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"79118"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"da9402a42cc7c1316b6495f1a0b2a285ba5f271b","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Is there any way to hide the \u201cRequest a Service\u201d option in the New <\/strong>menu on the Portal site?<\/p> Thanks.<\/p>","url":"\/assets-11410\/removing-service-request-from-new-menu-31410?postid=78851#post78851","creationDate":"2023-06-12T23:41:21+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":5925,"id":31410,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11410,"isIdeation":false,"url":"\/assets-11410","title":"Assets","description":"Using Freshservice"},"url":"\/assets-11410\/removing-service-request-from-new-menu-31410","title":"Removing service request from new menu","lastPost":{"id":78894,"author":{"id":42026,"url":"\/members\/kse27-42026","name":"kse27","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Hello,<\/p> Is there any way to hide the \u201cRequest a Service\u201d option in the New <\/strong>menu on the Portal site?<\/p> Thanks.<\/p>","url":"\/assets-11410\/removing-service-request-from-new-menu-31410?postid=78851#post78851","creationDate":"2023-06-12T23:41:21+0000","relativeCreationDate":"1 month ago"},"numberOfViews":35,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"78894"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"da9402a42cc7c1316b6495f1a0b2a285ba5f271b","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
\u00a0<\/p> Looking through the APIs i can find the possibility to list all users of a software but not all softwares used by a user?<\/p> https:\/\/api.freshservice.com\/#list_users<\/a><\/p> Has anyone else done something similar?\u00a0<\/p>","url":"\/assets-11410\/can-list-all-users-of-a-software-but-not-all-software-used-by-a-user-31382?postid=78772#post78772","creationDate":"2023-06-09T11:56:04+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":5910,"id":31382,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11410,"isIdeation":false,"url":"\/assets-11410","title":"Assets","description":"Using Freshservice"},"url":"\/assets-11410\/can-list-all-users-of-a-software-but-not-all-software-used-by-a-user-31382","title":"Can list all users of a software but not all software used by a user?","lastPost":{"id":78772,"author":{"id":40135,"url":"\/members\/lucashansson-40135","name":"LucasHansson","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/f6f74b50-73e1-41d0-897d-63f6dc0319fb.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":2},"content":" Hey,<\/p> \u00a0<\/p> Looking through the APIs i can find the possibility to list all users of a software but not all softwares used by a user?<\/p> We update our departments in AAD and then use AAD sync to update our departments in FreshService.\u00a0<\/p> When a department gets updated the assets follows the user and therefore the users department should change in the assets as well. I\u2019m hoping this is a bug and not something that got overlooked.\u00a0<\/p> Has anyone else come across this problem and what are they doing to remediate it?<\/p>","url":"\/assets-11410\/auto-update-asset-departments-27643?postid=70935#post70935","creationDate":"2023-01-05T12:13:20+0000","relativeCreationDate":"6 months ago"},"isTopicUnread":true,"privateId":4058,"id":27643,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11410,"isIdeation":false,"url":"\/assets-11410","title":"Assets","description":"Using Freshservice"},"url":"\/assets-11410\/auto-update-asset-departments-27643","title":"Auto update asset departments","lastPost":{"id":78577,"author":{"id":32608,"url":"\/members\/jonas-32608","name":"Jonas","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" I have submitted it as an Idea:<\/p> Update asset departments | Freshworks Community<\/a><\/p>","url":"\/assets-11410\/auto-update-asset-departments-27643?postid=78577#post78577","creationDate":"2023-06-03T21:44:40+0000","relativeCreationDate":"2 months ago"},"lastReply":{"id":78577,"author":{"id":32608,"url":"\/members\/jonas-32608","name":"Jonas","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" I have submitted it as an Idea:<\/p> Hello\u00a0 Hope that helps.<\/p>\t<\/div><\/content-quote> Thanks, I\u2019ll check it out.<\/p> \u00a0<\/p>","url":"\/assets-11410\/csv-from-service-request-details-31258?postid=78553#post78553","creationDate":"2023-06-02T13:51:58+0000","relativeCreationDate":"2 months ago"},"lastReply":{"id":78553,"author":{"id":36811,"url":"\/members\/michaelmartel-36811","name":"michaelmartel","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/053ab7a3-8a81-4fc7-ab22-d726c46a0c5e.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":2},"content":" Hello\u00a0 Hope that helps.<\/p>\t<\/div><\/content-quote> Thanks, I\u2019ll check it out.<\/p> \u00a0<\/p>","url":"\/assets-11410\/csv-from-service-request-details-31258?postid=78553#post78553","creationDate":"2023-06-02T13:51:58+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":4,"numberOfLikes":2,"relevantPost":{"id":78493,"author":{"id":36811,"url":"\/members\/michaelmartel-36811","name":"michaelmartel","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/053ab7a3-8a81-4fc7-ab22-d726c46a0c5e.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":2},"content":" I\u2019d like to be able to create a CSV file from details from a Service Request. Any apps or tricks to accomplish this?<\/p>","url":"\/assets-11410\/csv-from-service-request-details-31258?postid=78493#post78493","creationDate":"2023-06-01T12:47:01+0000","relativeCreationDate":"2 months ago"},"numberOfViews":24,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"78553"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"da9402a42cc7c1316b6495f1a0b2a285ba5f271b","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Is there a way to disassociate\/delete\/hide products in the catalog, and\/or\u00a0block or configure the discovery agent to only use a high-level category of \u201cDesktop\u201d \u201cPrinter\u201d \u2026\u00a0?<\/p>","url":"\/assets-11410\/disassociate-products-with-discovered-assets-delete-products-with-associations-31265?postid=78506#post78506","creationDate":"2023-06-01T16:15:18+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5851,"id":31265,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11410,"isIdeation":false,"url":"\/assets-11410","title":"Assets","description":"Using Freshservice"},"url":"\/assets-11410\/disassociate-products-with-discovered-assets-delete-products-with-associations-31265","title":"Disassociate Products with Discovered Assets \/ Delete Products with Associations","lastPost":{"id":78506,"author":{"id":41688,"url":"\/members\/malokt-41688","name":"malokt","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":" In our Product Catalog, we don\u2019t want to display every single product model that our discovery agent finds.\u00a0 For instance, users should be able to select \u201cStandard Computer\u201d instead of having to go through 30 different Dell models that are in the Product Catalog because we have so many models in production.\u00a0 Dell comes out with a new model every other day, it seems.\u00a0 Same thing for Printers\u2026\u00a0we prefer to just list \u201cStandard MFP\u201d or \u201cBizHub\u201d instead of the 40 other printer models found in discovery.<\/p> Is there a way to disassociate\/delete\/hide products in the catalog, and\/or\u00a0block or configure the discovery agent to only use a high-level category of \u201cDesktop\u201d \u201cPrinter\u201d \u2026\u00a0?<\/p>","url":"\/assets-11410\/disassociate-products-with-discovered-assets-delete-products-with-associations-31265?postid=78506#post78506","creationDate":"2023-06-01T16:15:18+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":78506,"author":{"id":41688,"url":"\/members\/malokt-41688","name":"malokt","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":" In our Product Catalog, we don\u2019t want to display every single product model that our discovery agent finds.\u00a0 For instance, users should be able to select \u201cStandard Computer\u201d instead of having to go through 30 different Dell models that are in the Product Catalog because we have so many models in production.\u00a0 Dell comes out with a new model every other day, it seems.\u00a0 Same thing for Printers\u2026\u00a0we prefer to just list \u201cStandard MFP\u201d or \u201cBizHub\u201d instead of the 40 other printer models found in discovery.<\/p> Is there a way to disassociate\/delete\/hide products in the catalog, and\/or\u00a0block or configure the discovery agent to only use a high-level category of \u201cDesktop\u201d \u201cPrinter\u201d \u2026\u00a0?<\/p>","url":"\/assets-11410\/disassociate-products-with-discovered-assets-delete-products-with-associations-31265?postid=78506#post78506","creationDate":"2023-06-01T16:15:18+0000","relativeCreationDate":"2 months ago"},"numberOfViews":8,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"78506"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"da9402a42cc7c1316b6495f1a0b2a285ba5f271b","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Basically I want to ask the customer to make sure they have done something before they can continue with the request so I want to hide the place request button until unless they select the yes option in the drop down.\u00a0<\/p> thanks<\/p>","url":"\/assets-11410\/how-do-i-hide-place-request-button-on-a-service-item-30862?postid=77524#post77524","creationDate":"2023-05-10T10:50:11+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5616,"id":30862,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11410,"isIdeation":false,"url":"\/assets-11410","title":"Assets","description":"Using Freshservice"},"url":"\/assets-11410\/how-do-i-hide-place-request-button-on-a-service-item-30862","title":"How do I hide \"place request\" button on a service item?","lastPost":{"id":78487,"author":{"id":40017,"url":"\/members\/rutger-bockholts-40017","name":"Rutger Bockholts","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/56874f8a-a67a-4e9d-ad00-31a51fe524fb.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":3},"content":" The script below will run only on service item nr 45.<\/p> This service item has a dropdown menu with two values (\u201cRead access\u201d and \u201cWrite access\u201d). When the \u201cRead access\u201d is selected, the \u201cPlace request\u201d button will disappear.<\/p> ID \u201c45_d5206d17-dcb2-4536-9147-3f6edaa8e05f\u201d from the dropdown field has to be be changed in the script as well as the dropdown value in the row from \u201cvar hide_entry = \u2018Read access\u2019; \u201c.<\/p> \u00a0<\/p> <script> \u00a0<\/p> Kind regards,<\/p> \u00a0<\/p> Rutger Bockholts<\/p> Freshworks<\/p>","url":"\/assets-11410\/how-do-i-hide-place-request-button-on-a-service-item-30862?postid=78487#post78487","creationDate":"2023-06-01T11:45:54+0000","relativeCreationDate":"2 months ago"},"lastReply":{"id":78487,"author":{"id":40017,"url":"\/members\/rutger-bockholts-40017","name":"Rutger Bockholts","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/56874f8a-a67a-4e9d-ad00-31a51fe524fb.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":3},"content":" The script below will run only on service item nr 45.<\/p> This service item has a dropdown menu with two values (\u201cRead access\u201d and \u201cWrite access\u201d). When the \u201cRead access\u201d is selected, the \u201cPlace request\u201d button will disappear.<\/p> ID \u201c45_d5206d17-dcb2-4536-9147-3f6edaa8e05f\u201d from the dropdown field has to be be changed in the script as well as the dropdown value in the row from \u201cvar hide_entry = \u2018Read access\u2019; \u201c.<\/p> \u00a0<\/p> <script> \u00a0<\/p> Kind regards,<\/p> \u00a0<\/p> Rutger Bockholts<\/p> Freshworks<\/p>","url":"\/assets-11410\/how-do-i-hide-place-request-button-on-a-service-item-30862?postid=78487#post78487","creationDate":"2023-06-01T11:45:54+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":8,"numberOfLikes":1,"relevantPost":{"id":77524,"author":{"id":40203,"url":"\/members\/lal23-40203","name":"Lal23","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Can anyone tell me how to hide \u201cplace request\u201d button on a service item based on the answer to a question the customer gives on a drop down.<\/p> Basically I want to ask the customer to make sure they have done something before they can continue with the request so I want to hide the place request button until unless they select the yes option in the drop down.\u00a0<\/p> thanks<\/p>","url":"\/assets-11410\/how-do-i-hide-place-request-button-on-a-service-item-30862?postid=77524#post77524","creationDate":"2023-05-10T10:50:11+0000","relativeCreationDate":"2 months ago"},"numberOfViews":109,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"78487"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"da9402a42cc7c1316b6495f1a0b2a285ba5f271b","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
I was using it in v1 to hide a category of child items that no one needed to see, but it doesn\u2019t appear to do anything in v2.<\/p> Code for reference:<\/p> \u00a0<\/p>","url":"\/assets-11410\/ability-to-hide-child-request-forms-from-the-main-catalog-in-portal-v2-31160?postid=78226#post78226","creationDate":"2023-05-25T16:27:38+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5794,"id":31160,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11410,"isIdeation":false,"url":"\/assets-11410","title":"Assets","description":"Using Freshservice"},"url":"\/assets-11410\/ability-to-hide-child-request-forms-from-the-main-catalog-in-portal-v2-31160","title":"Ability to hide 'child request' forms from the main catalog in portal v2","lastPost":{"id":78233,"author":{"id":19717,"url":"\/members\/zachary-king-19717","name":"zachary.king","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/8ebca38f-21a5-4f36-8a1d-0fb34d0cd1b2.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":7},"content":" Here is a script that we use in the page layout that hides categories on the V2 Portal.<\/p>\t\t You would want to substitute the data-id with the id of the category you want to hide, but hopefully that helps :)<\/p>\t\t<\/div>\t\t<\/div>\t<\/content-quote> Beautiful, works like a charm. Thank you very much!<\/p>\t<\/div><\/content-quote> My pleasure\u00a0\ud83d\ude0a<\/p>","url":"\/assets-11410\/ability-to-hide-child-request-forms-from-the-main-catalog-in-portal-v2-31160?postid=78233#post78233","creationDate":"2023-05-25T18:14:58+0000","relativeCreationDate":"2 months ago"},"lastReply":{"id":78233,"author":{"id":19717,"url":"\/members\/zachary-king-19717","name":"zachary.king","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/8ebca38f-21a5-4f36-8a1d-0fb34d0cd1b2.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":7},"content":" Here is a script that we use in the page layout that hides categories on the V2 Portal.<\/p>\t\t You would want to substitute the data-id with the id of the category you want to hide, but hopefully that helps :)<\/p>\t\t<\/div>\t\t<\/div>\t<\/content-quote> Beautiful, works like a charm. Thank you very much!<\/p>\t<\/div><\/content-quote> My pleasure\u00a0\ud83d\ude0a<\/p>","url":"\/assets-11410\/ability-to-hide-child-request-forms-from-the-main-catalog-in-portal-v2-31160?postid=78233#post78233","creationDate":"2023-05-25T18:14:58+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":1,"relevantPost":{"id":78226,"author":{"id":15143,"url":"\/members\/tyler-brandt-15143","name":"tyler.brandt","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":" If you use drop down fields you can use dynamic fields as well.\u00a0<\/p> How can I structure the service request to have the Approver be able to review the changes and Approve\/Reject the service request?\u00a0 I\u2019d also like to have this automated so the Agent would get the alert that changes were made and they receive a new approval alert.\u00a0<\/p>","url":"\/assets-11410\/editing-service-request-after-rejection-31037?postid=77905#post77905","creationDate":"2023-05-18T11:29:47+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5719,"id":31037,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11410,"isIdeation":false,"url":"\/assets-11410","title":"Assets","description":"Using Freshservice"},"url":"\/assets-11410\/editing-service-request-after-rejection-31037","title":"Editing Service Request after Rejection","lastPost":{"id":78065,"author":{"id":33361,"url":"\/members\/sheagordon-33361","name":"sheagordon","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":1},"content":" Hello Patrick,<\/p> I complete understand your thoughts on process and compliance and I agree in part.\u00a0 Freshservice has a rolled out a feature that allows the requester to edit a service request that was rejected. This may have been an oversight by Freshservice,\u00a0but how can you allow the requester to edit a service request and not have the\u00a0approver be alerted to the edit and change the rejection to an approval. What was the purpose of adding the feature?<\/p> Also, you should be able to follow a rejection that was not approved with the same documentation processes that you would have with a rejection and new submission.\u00a0 In my scenario documentation is essential too. Once the rejection is selected, a note is autopopulated in the service request.\u00a0 I\u2019d like to also have a note populate once the fields are edited, giving the agent and approver a heads up of the modifications made.\u00a0For auditing it can give you twice the work if\u00a0you have 2 service request to record,\u00a0the one rejection\u00a0and the new one,\u00a0whereas in the other scenario you can track rejections that remain in that status vs rejections that where then modified to meet approval. I guess you can look at it both ways.\u00a0 I still circle back to the initial question of why was the rejection\/edit feature introduced if there isn\u2019t a mechanism for the same approver to change their rejection to an approval?<\/p> \u00a0<\/p> I appreciate your feedback.\u00a0\u00a0<\/p>","url":"\/assets-11410\/editing-service-request-after-rejection-31037?postid=78065#post78065","creationDate":"2023-05-22T12:14:55+0000","relativeCreationDate":"2 months ago"},"lastReply":{"id":78065,"author":{"id":33361,"url":"\/members\/sheagordon-33361","name":"sheagordon","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":1},"content":" Hello Patrick,<\/p> I complete understand your thoughts on process and compliance and I agree in part.\u00a0 Freshservice has a rolled out a feature that allows the requester to edit a service request that was rejected. This may have been an oversight by Freshservice,\u00a0but how can you allow the requester to edit a service request and not have the\u00a0approver be alerted to the edit and change the rejection to an approval. What was the purpose of adding the feature?<\/p> Also, you should be able to follow a rejection that was not approved with the same documentation processes that you would have with a rejection and new submission.\u00a0 In my scenario documentation is essential too. Once the rejection is selected, a note is autopopulated in the service request.\u00a0 I\u2019d like to also have a note populate once the fields are edited, giving the agent and approver a heads up of the modifications made.\u00a0For auditing it can give you twice the work if\u00a0you have 2 service request to record,\u00a0the one rejection\u00a0and the new one,\u00a0whereas in the other scenario you can track rejections that remain in that status vs rejections that where then modified to meet approval. I guess you can look at it both ways.\u00a0 I still circle back to the initial question of why was the rejection\/edit feature introduced if there isn\u2019t a mechanism for the same approver to change their rejection to an approval?<\/p> \u00a0<\/p> I appreciate your feedback.\u00a0\u00a0<\/p>","url":"\/assets-11410\/editing-service-request-after-rejection-31037?postid=78065#post78065","creationDate":"2023-05-22T12:14:55+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":3,"relevantPost":{"id":77905,"author":{"id":33361,"url":"\/members\/sheagordon-33361","name":"sheagordon","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":1},"content":" In reviewing the ability for requesters to edit a service request after an approver has rejected a request, once the requester edits the service request, the approver doesn\u2019t have the ability to now Approve it.\u00a0 On the Agent side it shows as rejected and the field is not editable.\u00a0<\/p> How can I structure the service request to have the Approver be able to review the changes and Approve\/Reject the service request?\u00a0 I\u2019d also like to have this automated so the Agent would get the alert that changes were made and they receive a new approval alert.\u00a0<\/p>","url":"\/assets-11410\/editing-service-request-after-rejection-31037?postid=77905#post77905","creationDate":"2023-05-18T11:29:47+0000","relativeCreationDate":"2 months ago"},"numberOfViews":34,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"78065"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"da9402a42cc7c1316b6495f1a0b2a285ba5f271b","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
\u00a0<\/p> \u00a0I need to use\u00a0asset management in a daily use for IT assets ( laptops - sim cards ...etc),<\/p> Most of assets assigned to users (used by...) = assigned<\/p> Other assets in stock, which arnt\u00a0assigned (unassigned), So i need to make a filter as assigned and unassigned, I tried to edit the default to add these options but its not allowed,<\/p> Even if i added them on each category, but still i cant filter then unless i exported the sheet and this is not flexible,<\/p> So how can i fix this or should i go to another solution like snip-it,<\/p> I thought I should add a category say (stock laptop - stock sim cards ...etc) ?????<\/p> \u00a0<\/p>","url":"\/assets-11410\/asset-management-assigned-vs-unassigned-31100?postid=78029#post78029","creationDate":"2023-05-20T18:47:15+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5758,"id":31100,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11410,"isIdeation":false,"url":"\/assets-11410","title":"Assets","description":"Using Freshservice"},"url":"\/assets-11410\/asset-management-assigned-vs-unassigned-31100","title":"Asset management (Assigned vs Unassigned)","lastPost":{"id":78033,"author":{"id":37078,"url":"\/members\/patrickmurphy-37078","name":"PatrickMurphy","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/2e4e5012-a2c4-4aa6-834a-b42a2436a7de.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":5},"content":" Not sure if this will help but here is how I do this.<\/p> New employee starts and I need to find a laptop to assign to them.<\/p> I use the filter to change to the asset type I want = Computer<\/p> I go to the bottom of the filter and select + more and add Product and select the laptop based on role or profile (Executive, Developer, PowerUser) I know which model to select in Product. I also add\u00a0Asset State and select In Stock (versus In Use, Retired, etc)<\/p> The Asset list refreshes with list of Computers, for the specific model I want that are in stock. I then select what I want and assign it to the user.<\/p> Basically I use the Asset State as the filter for assignment versus looking for assets without a Used By in a field.<\/p> \u00a0<\/p>","url":"\/assets-11410\/asset-management-assigned-vs-unassigned-31100?postid=78033#post78033","creationDate":"2023-05-21T04:24:08+0000","relativeCreationDate":"2 months ago"},"lastReply":{"id":78033,"author":{"id":37078,"url":"\/members\/patrickmurphy-37078","name":"PatrickMurphy","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/2e4e5012-a2c4-4aa6-834a-b42a2436a7de.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":5},"content":" Not sure if this will help but here is how I do this.<\/p> New employee starts and I need to find a laptop to assign to them.<\/p> I use the filter to change to the asset type I want = Computer<\/p> I go to the bottom of the filter and select + more and add Product and select the laptop based on role or profile (Executive, Developer, PowerUser) I know which model to select in Product. I also add\u00a0Asset State and select In Stock (versus In Use, Retired, etc)<\/p> The Asset list refreshes with list of Computers, for the specific model I want that are in stock. I then select what I want and assign it to the user.<\/p> Basically I use the Asset State as the filter for assignment versus looking for assets without a Used By in a field.<\/p> \u00a0<\/p>","url":"\/assets-11410\/asset-management-assigned-vs-unassigned-31100?postid=78033#post78033","creationDate":"2023-05-21T04:24:08+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":1,"relevantPost":{"id":78029,"author":{"id":41611,"url":"\/members\/mo-wael-41611","name":"Mo.Wael","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/b6bea010-f260-43a6-a67b-46ac1b841d1d.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":0},"content":" \u00a0Hello,<\/p> \u00a0<\/p> \u00a0I need to use\u00a0asset management in a daily use for IT assets ( laptops - sim cards ...etc),<\/p> Most of assets assigned to users (used by...) = assigned<\/p> Other assets in stock, which arnt\u00a0assigned (unassigned), So i need to make a filter as assigned and unassigned, I tried to edit the default to add these options but its not allowed,<\/p> Even if i added them on each category, but still i cant filter then unless i exported the sheet and this is not flexible,<\/p> So how can i fix this or should i go to another solution like snip-it,<\/p> I thought I should add a category say (stock laptop - stock sim cards ...etc) ?????<\/p> \u00a0<\/p>","url":"\/assets-11410\/asset-management-assigned-vs-unassigned-31100?postid=78029#post78029","creationDate":"2023-05-20T18:47:15+0000","relativeCreationDate":"2 months ago"},"numberOfViews":72,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"78033"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"da9402a42cc7c1316b6495f1a0b2a285ba5f271b","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
I also need to be able to get a list (CSV-dump) of all the tickets with customs fields (we insert my clients data in those fields, so I need to be able to extract them again).\u00a0 It doesn\u2019t seem possible out of the box, is there a workaround?\u00a0<\/p>","url":"\/assets-11410\/service-request-custom-fields-in-data-export-29927?postid=75515#post75515","creationDate":"2023-03-23T13:32:11+0000","relativeCreationDate":"4 months ago"},"isTopicUnread":true,"privateId":5114,"id":29927,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11410,"isIdeation":false,"url":"\/assets-11410","title":"Assets","description":"Using Freshservice"},"url":"\/assets-11410\/service-request-custom-fields-in-data-export-29927","title":"Service request custom fields in data export","lastPost":{"id":77990,"author":{"id":36483,"url":"\/members\/casey-b-36483","name":"Casey B","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/2dcce9c1-dda3-4b1f-9eed-d8b2697bf6af.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":2},"content":" Yes, there are options, but ultimately there are some bottleneck using PowerBI.\u00a0You can get the Service Request Item\u2019s\u00a0custom fields if you set a Service Item =\/includes Service Item Name (need to type it as it doesn't auto recognize and is case sensitive).<\/p> The bottleneck is that you can have one scheduled export per module, in this case, Tickets. If you export it with one service request item, then you've consumed the tickets module data export and can't make another one, so you would need to include all conditions in one single export for it to work. On top of that, if you filter by a\u00a0list of Service Requests Item(s), you leave out Incidents. To do both, you\u2019ll need to set up an AND\/OR with an advanced filter and create one group for all Service Request items and another group for Incidents. Lastly,\u00a0the export only supports up to 70 fields and you may quickly run out of fields when you bring the basic properties + all the specific form fields from the SR if you have a lot of custom fields across multiple service request items - most do.\u00a0<\/p> Without filters, you will not see the custom fields on service items.\u00a0<\/p> After adding filter(s), you can see the custom fields for Apple iMac are now selectable (lower left).<\/p> Yes, there are options, but ultimately there are some bottleneck using PowerBI.\u00a0You can get the Service Request Item\u2019s\u00a0custom fields if you set a Service Item =\/includes Service Item Name (need to type it as it doesn't auto recognize and is case sensitive).<\/p> The bottleneck is that you can have one scheduled export per module, in this case, Tickets. If you export it with one service request item, then you've consumed the tickets module data export and can't make another one, so you would need to include all conditions in one single export for it to work. On top of that, if you filter by a\u00a0list of Service Requests Item(s), you leave out Incidents. To do both, you\u2019ll need to set up an AND\/OR with an advanced filter and create one group for all Service Request items and another group for Incidents. Lastly,\u00a0the export only supports up to 70 fields and you may quickly run out of fields when you bring the basic properties + all the specific form fields from the SR if you have a lot of custom fields across multiple service request items - most do.\u00a0<\/p> Without filters, you will not see the custom fields on service items.\u00a0<\/p> After adding filter(s), you can see the custom fields for Apple iMac are now selectable (lower left).<\/p> I work with a lot of serviceitems that all have a set of custom fields.\u00a0<\/p> I also need to be able to get a list (CSV-dump) of all the tickets with customs fields (we insert my clients data in those fields, so I need to be able to extract them again).\u00a0 It doesn\u2019t seem possible out of the box, is there a workaround?\u00a0<\/p>","url":"\/assets-11410\/service-request-custom-fields-in-data-export-29927?postid=75515#post75515","creationDate":"2023-03-23T13:32:11+0000","relativeCreationDate":"4 months ago"},"numberOfViews":52,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"77990"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"da9402a42cc7c1316b6495f1a0b2a285ba5f271b","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Is there a way to have notify an agent when a purchase order request that has been submitted for approval has been approved? Right now we just have to remember to go back and check the status. It would be much better if an email notification would go to the agent that created it or the ticket it\u2019s associated with would be updated somehow. Or if there is a way to work this out with a workflow, that would be great.<\/p>","url":"\/assets-11410\/purchase-order-request-approval-notification-31076?postid=77989#post77989","creationDate":"2023-05-19T16:38:11+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":77989,"author":{"id":42157,"url":"\/members\/rvkersen-42157","name":"Rvkersen","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":" Is there a way to have notify an agent when a purchase order request that has been submitted for approval has been approved? Right now we just have to remember to go back and check the status. It would be much better if an email notification would go to the agent that created it or the ticket it\u2019s associated with would be updated somehow. Or if there is a way to work this out with a workflow, that would be great.<\/p>","url":"\/assets-11410\/purchase-order-request-approval-notification-31076?postid=77989#post77989","creationDate":"2023-05-19T16:38:11+0000","relativeCreationDate":"2 months ago"},"numberOfViews":14,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"77989"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"da9402a42cc7c1316b6495f1a0b2a285ba5f271b","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
I am working with custom_fields of a Service Request and I\u2019m not able to create & populate a custom field with the API.<\/p> 13336 is the ticket number I mean I read your question but skipped that you wanted to create a new field with API.\u00a0<\/p>","url":"\/assets-11410\/unable-to-update-requested-items-of-a-service-request-30913?postid=77759#post77759","creationDate":"2023-05-16T10:36:38+0000","relativeCreationDate":"2 months ago"},"lastReply":{"id":77759,"author":{"id":35521,"url":"\/members\/daniel-soederlund-35521","name":"Daniel S\u00f6derlund","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9d887816-aa69-45ef-9d3c-98feb637f3da.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":7},"content":" I mean I read your question but skipped that you wanted to create a new field with API.\u00a0<\/p>","url":"\/assets-11410\/unable-to-update-requested-items-of-a-service-request-30913?postid=77759#post77759","creationDate":"2023-05-16T10:36:38+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":9,"numberOfLikes":1,"relevantPost":{"id":77629,"author":{"id":43617,"url":"\/members\/davidchilds-43617","name":"davidchilds","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/981cb810-3f61-4456-96a1-07a76dd20eed.png","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":" Hello,<\/p> I am working with custom_fields of a Service Request and I\u2019m not able to create & populate a custom field with the API.<\/p> 13336 is the ticket number Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.![\"\ud83d\udccc\"](\"https:\/\/cdn.jsdelivr.net\/emojione\/assets\/png\/1f4cc.png?v=2.2.7\"\/ "\\":pushpin:\\"")
Generative AI\u2019s impact on customer service and support<\/p> Quick demo on leveraging AI for enhanced customer service functions<\/p> Q&A session<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section> Understand how Generative AI is transforming customer service<\/p> Discover how AI enhances self-service and delivers quick resolutions, freeing up agent time<\/p> Explore Freshworks' newly launched Freddy AI, powered by Generative AI, for automating repetitive tasks and maximising productivity<\/p>\u00a0 Learn how Freddy AI enables proactive issue identification and timely decision-making for business\u00a0growth<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>![\"\ud83d\udc49\ud83c\udffd\"](\"https:\/\/cdn.jsdelivr.net\/emojione\/assets\/png\/1f449-1f3fd.png?v=2.2.7\"\/ "\\":point_right_tone3:\\"")
\u00a0RSVP NOW !!<\/strong><\/a><\/p>","author":{"id":43548,"url":"\/members\/kamakshi-v-43548","name":"Kamakshi V","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/e865e8ef-3f5e-4151-899f-7677e48d6699.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":3},"type":"Webinar","url":"https:\/\/community.freshworks.com\/events\/unleash-ai-cx-gets-more-personalized-predictive-and-optimized-227","image":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/125f6bf9-d0ed-43bb-be49-e160f57f0c14_thumb.jpg","location":"","startsAt":1691510400,"endsAt":1691514000,"contentType":"event","attendees":[],"attendeeCount":0,"isLoggedInUserAttendee":false,"createdAt":"1690397491"},"config":{"selectedTopic":{"id":227,"title":"Unleash AI: CX gets more Personalized, Predictive, and Optimized","content":" Generative AI\u2019s impact on customer service and support<\/p> Quick demo on leveraging AI for enhanced customer service functions<\/p> Q&A session<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section> Understand how Generative AI is transforming customer service<\/p> Discover how AI enhances self-service and delivers quick resolutions, freeing up agent time<\/p> Explore Freshworks' newly launched Freddy AI, powered by Generative AI, for automating repetitive tasks and maximising productivity<\/p>\u00a0 Learn how Freddy AI enables proactive issue identification and timely decision-making for business\u00a0growth<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>资产
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Not sure if this is a question for Assets or Requesters but hopefully I\u2019m in the right place.\u00a0
We have 4 hot desks in the office, we would like to assign the equipment to Hot desk 1, hot desk 2 ect.\u00a0 However I cannot find a way of creating a User\/Requester without an email address.\u00a0
Is is possible to create a service account of sorts for each hot desk in the office so I can assign assets to them?\u00a0
Many thanks<\/p>","url":"\/assets-11410\/assigning-assets-to-a-hot-desk-32583?postid=81180#post81180","creationDate":"2023-08-04T13:27:42+0000","relativeCreationDate":"12 hours ago"},"isTopicUnread":true,"privateId":6617,"id":32583,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11410,"isIdeation":false,"url":"\/assets-11410","title":"Assets","description":"Using Freshservice"},"url":"\/assets-11410\/assigning-assets-to-a-hot-desk-32583","title":"Assigning Assets to a hot desk","lastPost":{"id":81183,"author":{"id":35521,"url":"\/members\/daniel-soederlund-35521","name":"Daniel S\u00f6derlund","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9d887816-aa69-45ef-9d3c-98feb637f3da.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":7},"content":"
\tNot sure if this is a question for Assets or Requesters but hopefully I\u2019m in the right place.\u00a0
\tWe have 4 hot desks in the office, we would like to assign the equipment to Hot desk 1, hot desk 2 ect.\u00a0 However I cannot find a way of creating a User\/Requester without an email address.\u00a0
\tIs is possible to create a service account of sorts for each hot desk in the office so I can assign assets to them?\u00a0
\tMany thanks<\/p>\t<\/div><\/content-quote>
\tNot sure if this is a question for Assets or Requesters but hopefully I\u2019m in the right place.\u00a0
\tWe have 4 hot desks in the office, we would like to assign the equipment to Hot desk 1, hot desk 2 ect.\u00a0 However I cannot find a way of creating a User\/Requester without an email address.\u00a0
\tIs is possible to create a service account of sorts for each hot desk in the office so I can assign assets to them?\u00a0
\tMany thanks<\/p>\t<\/div><\/content-quote>
Not sure if this is a question for Assets or Requesters but hopefully I\u2019m in the right place.\u00a0
We have 4 hot desks in the office, we would like to assign the equipment to Hot desk 1, hot desk 2 ect.\u00a0 However I cannot find a way of creating a User\/Requester without an email address.\u00a0
Is is possible to create a service account of sorts for each hot desk in the office so I can assign assets to them?\u00a0
Many thanks<\/p>","url":"\/assets-11410\/assigning-assets-to-a-hot-desk-32583?postid=81180#post81180","creationDate":"2023-08-04T13:27:42+0000","relativeCreationDate":"12 hours ago"},"numberOfViews":5,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"81183"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"da9402a42cc7c1316b6495f1a0b2a285ba5f271b","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
To\u00a0see the complete address you need to be an admin and go to settings-assets-locations.
Is there a way to have the attributes like address line, city, postal code, etc visible from within the asset or ticket?<\/p>","url":"\/assets-11410\/address-attributes-visible-32568?postid=81136#post81136","creationDate":"2023-08-03T11:39:11+0000","relativeCreationDate":"1 day ago"},"isTopicUnread":true,"privateId":6611,"id":32568,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11410,"isIdeation":false,"url":"\/assets-11410","title":"Assets","description":"Using Freshservice"},"url":"\/assets-11410\/address-attributes-visible-32568","title":"Address attributes visible","lastPost":{"id":81136,"author":{"id":41980,"url":"\/members\/ericroeland-41980","name":"EricRoeland","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":2},"content":"
To\u00a0see the complete address you need to be an admin and go to settings-assets-locations.
Is there a way to have the attributes like address line, city, postal code, etc visible from within the asset or ticket?<\/p>","url":"\/assets-11410\/address-attributes-visible-32568?postid=81136#post81136","creationDate":"2023-08-03T11:39:11+0000","relativeCreationDate":"1 day ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":81136,"author":{"id":41980,"url":"\/members\/ericroeland-41980","name":"EricRoeland","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":2},"content":"
To\u00a0see the complete address you need to be an admin and go to settings-assets-locations.
Is there a way to have the attributes like address line, city, postal code, etc visible from within the asset or ticket?<\/p>","url":"\/assets-11410\/address-attributes-visible-32568?postid=81136#post81136","creationDate":"2023-08-03T11:39:11+0000","relativeCreationDate":"1 day ago"},"numberOfViews":1,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"81136"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"da9402a42cc7c1316b6495f1a0b2a285ba5f271b","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
Is it possible to query for an asset that matches on ANY of those fields. Similar to the way the FreshService search works in the UI of the inventory page?
According to the documentation\u00a0h<\/a>ere<\/a>,\u00a0the only fields supported on the search endpoint are;<\/p>
api\/v2\/assets?filter=\"name: 'DEVICE_NAME' OR asset_tag: 'DEVICE_TAG' \"\u00a0<\/em><\/p>
According to the documentation the assets endpoint doesn\u2019t support filtering by serial number which does kinda make sense.<\/p>
api\/v2\/assets?filter=\"name: 'DEVICE_NAME' OR asset_tag: 'DEVICE_TAG' \"\u00a0<\/em><\/p>
According to the documentation the assets endpoint doesn\u2019t support filtering by serial number which does kinda make sense.<\/p>
Is it possible to query for an asset that matches on ANY of those fields. Similar to the way the FreshService search works in the UI of the inventory page?
According to the documentation\u00a0h<\/a>ere<\/a>,\u00a0the only fields supported on the search endpoint are;<\/p>
\tIs there an article you can point me in the direction to that shows how to create child items like you had suggested? Or can you explain how to perform this? I ended up creating what I needed another way but not pleased with it and want to give your suggest a change.<\/p>\t
\tIs there an article you can point me in the direction to that shows how to create child items like you had suggested? Or can you explain how to perform this? I ended up creating what I needed another way but not pleased with it and want to give your suggest a change.<\/p>\t![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/0a5176db-dd87-4354-8413-a2fb752f6788.png\")
<\/figure><\/figure>![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/17418781-7255-41f8-9dbc-dac22a2a3644.png\")
<\/figure><\/figure>![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1396ec25-b5fd-46d7-8f71-fdb4f78f0e2a.png\")
<\/figure><\/figure>![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/0105fbb1-ee1e-43ce-b126-dc28c365c23c.png\")
<\/figure><\/figure>
$('.btn.btn-primary.place-request-btn').show();
jQuery(document).on('PageUpdate', function() {
setTimeout(function() {
var current_loc = window.location.pathname;
\u00a0 var required_loc = \"\/support\/catalog\/items\/45\";
\u00a0 if (current_loc == required_loc) {
\u00a0 \u00a0\u00a0 \u00a0console.log(current_loc);
\u00a0 \u00a0\u00a0
\u00a0\u00a0 \u00a0$(\"#45_d5206d17-dcb2-4536-9147-3f6edaa8e05f\").change(function () {
\u00a0\u00a0 \u00a0\u00a0\u00a0 \u00a0console.log($(this).val());
\u00a0\u00a0 \u00a0\u00a0\u00a0 \u00a0 \u00a0var hide_entry = 'Read access';
\u00a0\u00a0 \u00a0\u00a0\u00a0 \u00a0 \u00a0 if(hide_entry === $(this).val()) {
\u00a0\u00a0 \u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0 \u00a0 \u00a0$('.btn.btn-primary.place-request-btn').hide(); \u00a0 \u00a0\u00a0
\u00a0\u00a0 \u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0 \u00a0 console.log($(this).val());
\u00a0\u00a0 \u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0 \u00a0\u00a0
\u00a0\u00a0 \u00a0\u00a0\u00a0 \u00a0 \u00a0 } else {
\u00a0\u00a0 \u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0 \u00a0 $('.btn.btn-primary.place-request-btn').show(); \u00a0
\u00a0\u00a0 \u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0 \u00a0 console.log($(this).val());\u00a0
\u00a0\u00a0 \u00a0\u00a0\u00a0 \u00a0 \u00a0 }
\u00a0\u00a0 \u00a0});
\u00a0 }
\u00a0 }, 500);
}); \u00a0
<\/script><\/p>
$('.btn.btn-primary.place-request-btn').show();
jQuery(document).on('PageUpdate', function() {
setTimeout(function() {
var current_loc = window.location.pathname;
\u00a0 var required_loc = \"\/support\/catalog\/items\/45\";
\u00a0 if (current_loc == required_loc) {
\u00a0 \u00a0\u00a0 \u00a0console.log(current_loc);
\u00a0 \u00a0\u00a0
\u00a0\u00a0 \u00a0$(\"#45_d5206d17-dcb2-4536-9147-3f6edaa8e05f\").change(function () {
\u00a0\u00a0 \u00a0\u00a0\u00a0 \u00a0console.log($(this).val());
\u00a0\u00a0 \u00a0\u00a0\u00a0 \u00a0 \u00a0var hide_entry = 'Read access';
\u00a0\u00a0 \u00a0\u00a0\u00a0 \u00a0 \u00a0 if(hide_entry === $(this).val()) {
\u00a0\u00a0 \u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0 \u00a0 \u00a0$('.btn.btn-primary.place-request-btn').hide(); \u00a0 \u00a0\u00a0
\u00a0\u00a0 \u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0 \u00a0 console.log($(this).val());
\u00a0\u00a0 \u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0 \u00a0\u00a0
\u00a0\u00a0 \u00a0\u00a0\u00a0 \u00a0 \u00a0 } else {
\u00a0\u00a0 \u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0 \u00a0 $('.btn.btn-primary.place-request-btn').show(); \u00a0
\u00a0\u00a0 \u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0 \u00a0 console.log($(this).val());\u00a0
\u00a0\u00a0 \u00a0\u00a0\u00a0 \u00a0 \u00a0 }
\u00a0\u00a0 \u00a0});
\u00a0 }
\u00a0 }, 500);
}); \u00a0
<\/script><\/p><script>
var cur_loc = window.location.pathname,
req_loc = \"\/support\/catalog\/items\";
if (cur_loc == req_loc) {
jQuery(document).ready(function() {
jQuery(\"#categories\").find(\"[data-id='5000223941']\").hide();
}); }
<\/script><\/code><\/pre><!-- Hiding Categories -->
<script>
jQuery(document).on('PageUpdate', function() {
\tsetTimeout(function() {
\tjQuery(\"[data-id='\"+13000064493+\"']\").hide();
\tjQuery(\"[data-id='\"+13000154178+\"']\").hide();
\tjQuery(\"[data-id='\"+13000154048+\"']\").hide();
}, 200);
});
<\/script><\/code><\/pre>\t\t<!-- Hiding Categories -->
<script>
jQuery(document).on('PageUpdate', function() {
\tsetTimeout(function() {
\tjQuery(\"[data-id='\"+13000064493+\"']\").hide();
\tjQuery(\"[data-id='\"+13000154178+\"']\").hide();
\tjQuery(\"[data-id='\"+13000154048+\"']\").hide();
}, 200);
});
<\/script><\/code><\/pre>\t\t![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/847d36ec-cf5f-42dc-becc-3f6dc95b65b2.png\")
<\/figure>
all i need is to filter when we have outside (assigned \u2192\u00a0used by) and what we have in stock (unassigned)\u00a0<\/p>![\"//m.teammarx.com/community/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a175472e-f8ea-4270-981c-732b0ba7f9dd.png\")
<\/figure><\/figure>
all i need is to filter when we have outside (assigned \u2192\u00a0used by) and what we have in stock (unassigned)\u00a0<\/p><\/figure>
\u00a0<\/p><\/p>
<\/p>","url":"\/assets-11410\/service-request-custom-fields-in-data-export-29927?postid=77990#post77990","creationDate":"2023-05-19T17:16:07+0000","relativeCreationDate":"2 months ago"},"lastReply":{"id":77990,"author":{"id":36483,"url":"\/members\/casey-b-36483","name":"Casey B","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/2dcce9c1-dda3-4b1f-9eed-d8b2697bf6af.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":2},"content":"
<\/p>
<\/p>","url":"\/assets-11410\/service-request-custom-fields-in-data-export-29927?postid=77990#post77990","creationDate":"2023-05-19T17:16:07+0000","relativeCreationDate":"2 months ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":2,"relevantPost":{"id":75515,"author":{"id":42087,"url":"\/members\/nathaker-42087","name":"NathaKer","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"
\u00a0<\/p>curl -v -u <APIKEY>:X -H \"Content-Type: application\/json\" -X PUT -d '{\"custom_fields\":{\"additional_property_1\": \"value1\"}}' 'https:\/\/<SUBDOMAIN>.freshservice.com\/api\/v2\/tickets\/13336\/requested_items\/13336'<\/code><\/pre>
I am getting\u00a0
{\"code\":\"access_denied\",\"message\":\"You are not authorized to perform this action.\"}* Closing connection 0<\/p>","url":"\/assets-11410\/unable-to-update-requested-items-of-a-service-request-30913?postid=77629#post77629","creationDate":"2023-05-12T13:34:38+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":5643,"id":30913,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11410,"isIdeation":false,"url":"\/assets-11410","title":"Assets","description":"Using Freshservice"},"url":"\/assets-11410\/unable-to-update-requested-items-of-a-service-request-30913","title":"Unable to Update Requested Items of a Service Request","lastPost":{"id":77759,"author":{"id":35521,"url":"\/members\/daniel-soederlund-35521","name":"Daniel S\u00f6derlund","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9d887816-aa69-45ef-9d3c-98feb637f3da.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":7},"content":"curl -v -u <APIKEY>:X -H \"Content-Type: application\/json\" -X PUT -d '{\"custom_fields\":{\"additional_property_1\": \"value1\"}}' 'https:\/\/<SUBDOMAIN>.freshservice.com\/api\/v2\/tickets\/13336\/requested_items\/13336'<\/code><\/pre>
I am getting\u00a0
{\"code\":\"access_denied\",\"message\":\"You are not authorized to perform this action.\"}* Closing connection 0<\/p>","url":"\/assets-11410\/unable-to-update-requested-items-of-a-service-request-30913?postid=77629#post77629","creationDate":"2023-05-12T13:34:38+0000","relativeCreationDate":"2 months ago"},"numberOfViews":109,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"77759"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"da9402a42cc7c1316b6495f1a0b2a285ba5f271b","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">
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Functional","cookiepolicy.modal.level2":"Normal
Functional + analytics","cookiepolicy.modal.level3":"Complete
Functional + analytics + social media + embedded videos"}}}">
