Archives - Freshdesk

One of my client is unable to submit a ticket. My client is getting this message\u00a0<\/p>

\"You have been restricted from creating a ticket\"<\/p>

<\/p>

<\/p>

<\/p>

<\/p>\n<\/div>","url":"\/archives-freshdesk-11421\/you-have-been-restricted-from-creating-a-ticket-19756?postid=50706#post50706","creationDate":"2020-10-01T02:01:52+0000","relativeCreationDate":"2 years ago"},"numberOfViews":117,"contentType":"discussion","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"50718"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"3d1c8c1686628fc44b03e7bc9b8aa070022daee0","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

S

support_13851 Apprentice

张贴在Archives - Freshdesk

You have been restricted from creating a ticket

One of my client is unable to submit a ticket. My client is getting this message "You have been restricted from creating a ticket"

0 1

2 years ago

Hello FreshDesk Team,<\/p>

I found a bug when adding a contact.<\/p>

<\/p>

Steps to reproduce:<\/p>

<\/p>

1. Open \"New Contact\" Modal<\/li>
2. Enter email with umlaut. ex. \"m\u00f6tley@crue.com\"<\/li>
3. Fill out necessary fields.<\/li>
4. Click \"Create\" button.<\/li><\/ol>
   
   <\/div>

   Expected Result:<\/div>

   • The contact is saved. (Umlaut characters are allowed in email addresses)<\/li>
   • An appropriate error is displayed. ex: \"The email contains illegal characters\"<\/li><\/ul>
     
     <\/div>

     Actual Result:<\/div>

     • The error \"Another contact exists with the same email\" is displayed.<\/li><\/ul><\/div><\/div>
       
       <\/div>

       <\/p>\n<\/div>","url":"\/archives-freshdesk-11421\/adding-contact-with-umlaut-in-email-gives-another-contact-exists-with-the-same-email-error-19753?postid=50700#post50700","creationDate":"2020-10-01T13:02:35+0000","relativeCreationDate":"2 years ago"},"isTopicUnread":true,"privateId":17434,"id":19753,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11421,"isIdeation":false,"url":"\/archives-freshdesk-11421","title":"Archives - Freshdesk","description":"All archived articles of Freshdesk"},"url":"\/archives-freshdesk-11421\/adding-contact-with-umlaut-in-email-gives-another-contact-exists-with-the-same-email-error-19753","title":"Adding contact with umlaut in email gives \"Another contact exists with the same email\" error","lastPost":{"id":50702,"author":{"id":19500,"url":"\/members\/namrata-sugathan-19500","name":"namrata.sugathan","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

       Hey Lorenz,<\/span><\/p>

       
       <\/p>

       Thanks for bringing this to our attention. We've created a ticket to track this and will keep you posted via email. :)<\/span><\/p>

       
       <\/p>

       Cheers!<\/span><\/p>

       
       <\/p>","url":"\/archives-freshdesk-11421\/adding-contact-with-umlaut-in-email-gives-another-contact-exists-with-the-same-email-error-19753?postid=50702#post50702","creationDate":"2020-10-05T10:16:58+0000","relativeCreationDate":"2 years ago"},"lastReply":{"id":50702,"author":{"id":19500,"url":"\/members\/namrata-sugathan-19500","name":"namrata.sugathan","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

       Hey Lorenz,<\/span><\/p>

       
       <\/p>

       Thanks for bringing this to our attention. We've created a ticket to track this and will keep you posted via email. :)<\/span><\/p>

       
       <\/p>

       Cheers!<\/span><\/p>

       
       <\/p>","url":"\/archives-freshdesk-11421\/adding-contact-with-umlaut-in-email-gives-another-contact-exists-with-the-same-email-error-19753?postid=50702#post50702","creationDate":"2020-10-05T10:16:58+0000","relativeCreationDate":"2 years ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":50700,"author":{"id":21200,"url":"\/members\/lorenz-rasch-21200","name":"lorenz.rasch","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"

       Hello FreshDesk Team,<\/p>

       I found a bug when adding a contact.<\/p>

       
       <\/p>

       Steps to reproduce:<\/p>

       <\/p>

       1. Open \"New Contact\" Modal<\/li>
       2. Enter email with umlaut. ex. \"m\u00f6tley@crue.com\"<\/li>
       3. Fill out necessary fields.<\/li>
       4. Click \"Create\" button.<\/li><\/ol>
          
          <\/div>

          Expected Result:<\/div>

          • The contact is saved. (Umlaut characters are allowed in email addresses)<\/li>
          • An appropriate error is displayed. ex: \"The email contains illegal characters\"<\/li><\/ul>
            
            <\/div>

            Actual Result:<\/div>

            • The error \"Another contact exists with the same email\" is displayed.<\/li><\/ul><\/div><\/div>
              
              <\/div>

              <\/p>\n<\/div>","url":"\/archives-freshdesk-11421\/adding-contact-with-umlaut-in-email-gives-another-contact-exists-with-the-same-email-error-19753?postid=50700#post50700","creationDate":"2020-10-01T13:02:35+0000","relativeCreationDate":"2 years ago"},"numberOfViews":58,"contentType":"discussion","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"50702"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"3d1c8c1686628fc44b03e7bc9b8aa070022daee0","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

              L

              

              lorenz.rasch Apprentice

              张贴在Archives - Freshdesk

              Adding contact with umlaut in email gives "Another contact exists with the same email" error

              Hello FreshDesk Team,I found a bug when adding a contact.Steps to reproduce:Open "New Contact" ModalEnter email with umlaut. ex. "mötley@crue.com"Fill out necessary fields.Click "Create" button.Expected Result:The contact is saved. (Umlaut characters are allowed in email addresses)An appropriate error is displayed. ex: "The email contains illegal characters"Actual Result:The error "Another contact exists with the same email" is displayed.

              0 1

              N

              

              2 years ago

              When the user tray to create a new ticket, the following error appears:<\/p>

              <\/p>

              <\/p>
              

              <\/p>

              Regards.<\/p>\n<\/div>","url":"\/archives-freshdesk-11421\/problem-with-the-portal-19751?postid=50692#post50692","creationDate":"2020-10-01T18:48:57+0000","relativeCreationDate":"2 years ago"},"isTopicUnread":true,"privateId":17432,"id":19751,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11421,"isIdeation":false,"url":"\/archives-freshdesk-11421","title":"Archives - Freshdesk","description":"All archived articles of Freshdesk"},"url":"\/archives-freshdesk-11421\/problem-with-the-portal-19751","title":"Problem with the Portal ","lastPost":{"id":50701,"author":{"id":19500,"url":"\/members\/namrata-sugathan-19500","name":"namrata.sugathan","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

              \n

              \n

              Hello Martin,<\/span><\/div>\n

              
              <\/div>\n

              I could see that a ticket was created for this issue which is now resolved. Please reach out to us again in case you face any other issues and we'll be glad to assist.<\/span><\/div>\n

              \n\u200b<\/span>
              \n<\/div>\n

              \nCheers!\u00a0<\/span>
              \n<\/div>\n

              
              <\/span><\/div>\n

              \u200b<\/span><\/div>\n<\/div><\/div><\/div>\n

              \n

              
              <\/span><\/div>\n

              
              <\/div>\n<\/div>\n<\/div>","url":"\/archives-freshdesk-11421\/problem-with-the-portal-19751?postid=50701#post50701","creationDate":"2020-10-05T09:49:38+0000","relativeCreationDate":"2 years ago"},"lastReply":{"id":50701,"author":{"id":19500,"url":"\/members\/namrata-sugathan-19500","name":"namrata.sugathan","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

              \n

              \n

              Hello Martin,<\/span><\/div>\n

              
              <\/div>\n

              I could see that a ticket was created for this issue which is now resolved. Please reach out to us again in case you face any other issues and we'll be glad to assist.<\/span><\/div>\n

              \n\u200b<\/span>
              \n<\/div>\n

              \nCheers!\u00a0<\/span>
              \n<\/div>\n

              
              <\/span><\/div>\n

              \u200b<\/span><\/div>\n<\/div><\/div><\/div>\n

              \n

              
              <\/span><\/div>\n

              
              <\/div>\n<\/div>\n<\/div>","url":"\/archives-freshdesk-11421\/problem-with-the-portal-19751?postid=50701#post50701","creationDate":"2020-10-05T09:49:38+0000","relativeCreationDate":"2 years ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":50692,"author":{"id":20502,"url":"\/members\/martin-trobbiani-20502","name":"martin.trobbiani","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"

              When the user tray to create a new ticket, the following error appears:<\/p>

              <\/p>

              <\/p>
              

              <\/p>

              Regards.<\/p>\n<\/div>","url":"\/archives-freshdesk-11421\/problem-with-the-portal-19751?postid=50692#post50692","creationDate":"2020-10-01T18:48:57+0000","relativeCreationDate":"2 years ago"},"numberOfViews":19,"contentType":"discussion","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"50701"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"3d1c8c1686628fc44b03e7bc9b8aa070022daee0","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

              M

              

              martin.trobbiani Apprentice

              张贴在Archives - Freshdesk

              Problem with the Portal

              When the user tray to create a new ticket, the following error appears:Regards.

              0 1

              N

              

              2 years ago

              Is there a way to add our custom fields to the \"search\" function?\u00a0 For example currently Freshdesk offers the search within \"Tickets\", \"Contacts\", and \"Solutions\".\u00a0 Can we add one ore more of our company's added customer fields to search within?<\/p>\n<\/div>","url":"\/archives-freshdesk-11421\/ability-to-search-within-custom-fields-18717?postid=47003#post47003","creationDate":"2020-03-31T16:43:56+0000","relativeCreationDate":"3 years ago"},"isTopicUnread":true,"privateId":16661,"id":18717,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11421,"isIdeation":false,"url":"\/archives-freshdesk-11421","title":"Archives - Freshdesk","description":"All archived articles of Freshdesk"},"url":"\/archives-freshdesk-11421\/ability-to-search-within-custom-fields-18717","title":"Ability to search within custom fields","lastPost":{"id":50687,"author":{"id":20697,"url":"\/members\/karen-fergusson-20697","name":"karen.fergusson","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

              I also have this issue.\u00a0 I have a custom field for customers to add their 'unique customer id' to, but the search function does not pick up this field when searching in the customer portal.\u00a0 It does in the agent portal, just not the customer one.\u00a0 The custom field is a single line text field.<\/p>

              Any ideas when this will be fixed?<\/p>

              Alternatively, is there a way I can automatically update the ticket Description field on ticket creation to add in the value from this custom field?\u00a0 There doesn't appear to be an option to do that in the Automations.<\/p>

              Thanks.<\/p>\n<\/div>","url":"\/archives-freshdesk-11421\/ability-to-search-within-custom-fields-18717?postid=50687#post50687","creationDate":"2020-10-02T09:11:23+0000","relativeCreationDate":"2 years ago"},"lastReply":{"id":50687,"author":{"id":20697,"url":"\/members\/karen-fergusson-20697","name":"karen.fergusson","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

              I also have this issue.\u00a0 I have a custom field for customers to add their 'unique customer id' to, but the search function does not pick up this field when searching in the customer portal.\u00a0 It does in the agent portal, just not the customer one.\u00a0 The custom field is a single line text field.<\/p>

              Any ideas when this will be fixed?<\/p>

              Alternatively, is there a way I can automatically update the ticket Description field on ticket creation to add in the value from this custom field?\u00a0 There doesn't appear to be an option to do that in the Automations.<\/p>

              Thanks.<\/p>\n<\/div>","url":"\/archives-freshdesk-11421\/ability-to-search-within-custom-fields-18717?postid=50687#post50687","creationDate":"2020-10-02T09:11:23+0000","relativeCreationDate":"2 years ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":1,"relevantPost":{"id":47003,"author":{"id":19831,"url":"\/members\/susie-young-19831","name":"susie.young","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"

              Is there a way to add our custom fields to the \"search\" function?\u00a0 For example currently Freshdesk offers the search within \"Tickets\", \"Contacts\", and \"Solutions\".\u00a0 Can we add one ore more of our company's added customer fields to search within?<\/p>\n<\/div>","url":"\/archives-freshdesk-11421\/ability-to-search-within-custom-fields-18717?postid=47003#post47003","creationDate":"2020-03-31T16:43:56+0000","relativeCreationDate":"3 years ago"},"numberOfViews":201,"contentType":"discussion","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"50687"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"3d1c8c1686628fc44b03e7bc9b8aa070022daee0","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

              S

              

              susie.young Apprentice

              张贴在Archives - Freshdesk

              Ability to search within custom fields

              Is there a way to add our custom fields to the "search" function? For example currently Freshdesk offers the search within "Tickets", "Contacts", and "Solutions". Can we add one ore more of our company's added customer fields to search within?

              1 2

              K

              

              2 years ago

              We hope that you all are safe during these extraordinarily difficult times. We as a Freshdesk family would love to know how are you ensuring that your team is giving out their best during these times. Are there any particular Freshdesk features that helped to run your business with ease?<\/p>","url":"\/archives-freshdesk-11421\/which-freshdesk-feature-helped-your-team-work-effectively-while-working-from-home-19009?postid=48563#post48563","creationDate":"2020-05-20T06:49:53+0000","relativeCreationDate":"3 years ago"},"isTopicUnread":true,"privateId":16899,"id":19009,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11421,"isIdeation":false,"url":"\/archives-freshdesk-11421","title":"Archives - Freshdesk","description":"All archived articles of Freshdesk"},"url":"\/archives-freshdesk-11421\/which-freshdesk-feature-helped-your-team-work-effectively-while-working-from-home-19009","title":"Which Freshdesk feature helped your team work effectively while working from home?","lastPost":{"id":50789,"author":{"id":21089,"url":"\/members\/contact-21089-21089","name":"contact_21089","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

              Being able to work 100% remotely using the internet. No need to come into the office.\u00a0\u00a0<\/a><\/p>\n<\/div>","url":"\/archives-freshdesk-11421\/which-freshdesk-feature-helped-your-team-work-effectively-while-working-from-home-19009?postid=50789#post50789","creationDate":"2020-09-27T01:41:05+0000","relativeCreationDate":"2 years ago"},"lastReply":{"id":50789,"author":{"id":21089,"url":"\/members\/contact-21089-21089","name":"contact_21089","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

              Being able to work 100% remotely using the internet. No need to come into the office.\u00a0\u00a0<\/a><\/p>\n<\/div>","url":"\/archives-freshdesk-11421\/which-freshdesk-feature-helped-your-team-work-effectively-while-working-from-home-19009?postid=50789#post50789","creationDate":"2020-09-27T01:41:05+0000","relativeCreationDate":"2 years ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":1,"relevantPost":{"id":48563,"author":{"id":15564,"url":"\/members\/swetha-shiva-15564","name":"swetha.shiva","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":"

              We hope that you all are safe during these extraordinarily difficult times. We as a Freshdesk family would love to know how are you ensuring that your team is giving out their best during these times. Are there any particular Freshdesk features that helped to run your business with ease?<\/p>","url":"\/archives-freshdesk-11421\/which-freshdesk-feature-helped-your-team-work-effectively-while-working-from-home-19009?postid=48563#post48563","creationDate":"2020-05-20T06:49:53+0000","relativeCreationDate":"3 years ago"},"numberOfViews":45,"contentType":"discussion","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"50789"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"3d1c8c1686628fc44b03e7bc9b8aa070022daee0","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

              S

              

              swetha.shiva Contributor

              张贴在Archives - Freshdesk

              Which Freshdesk feature helped your team work effectively while working from home?

              We hope that you all are safe during these extraordinarily difficult times. We as a Freshdesk family would love to know how are you ensuring that your team is giving out their best during these times. Are there any particular Freshdesk features that helped to run your business with ease?

              1 1

              C

              

              2 years ago

              Hello, new FreshDesk user here, still learning the system.\u00a0 We have one problem where when we create tickets and assign them to an agent, the agent is not receiving an email that they have a new ticket assigned to them.\u00a0 I searched the forums and could not find an answer for this.\u00a0 The option to send agent notifications is turned on.\u00a0 Please help, thanks!
              
              <\/p>

              <\/p>
              

              <\/p>\n<\/div>","url":"\/archives-freshdesk-11421\/ticket-assigned-to-agent-emails-not-working-19714?postid=50590#post50590","creationDate":"2020-09-14T14:48:22+0000","relativeCreationDate":"2 years ago"},"isTopicUnread":true,"privateId":17406,"id":19714,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11421,"isIdeation":false,"url":"\/archives-freshdesk-11421","title":"Archives - Freshdesk","description":"All archived articles of Freshdesk"},"url":"\/archives-freshdesk-11421\/ticket-assigned-to-agent-emails-not-working-19714","title":"Ticket assigned to agent emails not working","lastPost":{"id":50662,"author":{"id":19162,"url":"\/members\/aarthy-dhanasekaran-19162","name":"aarthy.dhanasekaran","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

              Hello Mike,<\/p>

              
              <\/p>

              Apologies for the delay in getting back.<\/p>

              
              I see that one of our support champs was able to assist you with your query. As discussed, if you assign the ticket to yourself, you would not receive the \"Ticket assigned to agent\" notification. The reason being, the system would assume that if the agent is assigning tickets to themselves ideally they would be aware of the ticket as well.<\/p>

              
              <\/p>

              Cheers!<\/p>","url":"\/archives-freshdesk-11421\/ticket-assigned-to-agent-emails-not-working-19714?postid=50662#post50662","creationDate":"2020-09-24T21:29:44+0000","relativeCreationDate":"2 years ago"},"lastReply":{"id":50662,"author":{"id":19162,"url":"\/members\/aarthy-dhanasekaran-19162","name":"aarthy.dhanasekaran","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

              Hello Mike,<\/p>

              
              <\/p>

              Apologies for the delay in getting back.<\/p>

              
              I see that one of our support champs was able to assist you with your query. As discussed, if you assign the ticket to yourself, you would not receive the \"Ticket assigned to agent\" notification. The reason being, the system would assume that if the agent is assigning tickets to themselves ideally they would be aware of the ticket as well.<\/p>

              
              <\/p>

              Cheers!<\/p>","url":"\/archives-freshdesk-11421\/ticket-assigned-to-agent-emails-not-working-19714?postid=50662#post50662","creationDate":"2020-09-24T21:29:44+0000","relativeCreationDate":"2 years ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":50590,"author":{"id":21127,"url":"\/members\/msmith-21127-21127","name":"msmith_21127","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"

              Hello, new FreshDesk user here, still learning the system.\u00a0 We have one problem where when we create tickets and assign them to an agent, the agent is not receiving an email that they have a new ticket assigned to them.\u00a0 I searched the forums and could not find an answer for this.\u00a0 The option to send agent notifications is turned on.\u00a0 Please help, thanks!
              
              <\/p>

              <\/p>
              

              <\/p>\n<\/div>","url":"\/archives-freshdesk-11421\/ticket-assigned-to-agent-emails-not-working-19714?postid=50590#post50590","creationDate":"2020-09-14T14:48:22+0000","relativeCreationDate":"2 years ago"},"numberOfViews":85,"contentType":"discussion","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"50662"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"3d1c8c1686628fc44b03e7bc9b8aa070022daee0","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

              M

              

              msmith_21127 Apprentice

              张贴在Archives - Freshdesk

              Ticket assigned to agent emails not working

              Hello, new FreshDesk user here, still learning the system. We have one problem where when we create tickets and assign them to an agent, the agent is not receiving an email that they have a new ticket assigned to them. I searched the forums and could not find an answer for this. The option to send agent notifications is turned on. Please help, thanks!

              0 1

              A

              

              2 years ago

              Hi Friends
              
              Please hekp me. My contacts no send me new ticket because this error: We are sorry. You have been restricted\u00a0
              
              I send the picture.<\/font><\/font><\/p>\n<\/div>","url":"\/archives-freshdesk-11421\/we-are-sorry-you-have-been-restricted-19699?postid=50543#post50543","creationDate":"2020-09-18T22:01:27+0000","relativeCreationDate":"2 years ago"},"isTopicUnread":true,"privateId":17396,"id":19699,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11421,"isIdeation":false,"url":"\/archives-freshdesk-11421","title":"Archives - Freshdesk","description":"All archived articles of Freshdesk"},"url":"\/archives-freshdesk-11421\/we-are-sorry-you-have-been-restricted-19699","title":"We are sorry. You have been restricted ","lastPost":{"id":50659,"author":{"id":19162,"url":"\/members\/aarthy-dhanasekaran-19162","name":"aarthy.dhanasekaran","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

              Hello Isaelson,<\/p>

              
              <\/p>

              We see one of our support champs was able to help you fix the issue with ticket creation via portal. If the issue persists please feel free to reply back to us. \u00a0<\/p>

              
              <\/p>

              Cheers!<\/p>","url":"\/archives-freshdesk-11421\/we-are-sorry-you-have-been-restricted-19699?postid=50659#post50659","creationDate":"2020-09-24T18:56:13+0000","relativeCreationDate":"2 years ago"},"lastReply":{"id":50659,"author":{"id":19162,"url":"\/members\/aarthy-dhanasekaran-19162","name":"aarthy.dhanasekaran","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"

              Hello Isaelson,<\/p>

              
              <\/p>

              We see one of our support champs was able to help you fix the issue with ticket creation via portal. If the issue persists please feel free to reply back to us. \u00a0<\/p>

              
              <\/p>

              Cheers!<\/p>","url":"\/archives-freshdesk-11421\/we-are-sorry-you-have-been-restricted-19699?postid=50659#post50659","creationDate":"2020-09-24T18:56:13+0000","relativeCreationDate":"2 years ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":50543,"author":{"id":18866,"url":"\/members\/isaelson-18866","name":"isaelson","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"

              Hi Friends
              
              Please hekp me. My contacts no send me new ticket because this error: We are sorry. You have been restricted\u00a0
              
              I send the picture.<\/font><\/font><\/p>\n<\/div>","url":"\/archives-freshdesk-11421\/we-are-sorry-you-have-been-restricted-19699?postid=50543#post50543","creationDate":"2020-09-18T22:01:27+0000","relativeCreationDate":"2 years ago"},"numberOfViews":23,"contentType":"discussion","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"50659"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"3d1c8c1686628fc44b03e7bc9b8aa070022daee0","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

              I

              

              isaelson Apprentice

              张贴在Archives - Freshdesk

              We are sorry. You have been restricted

              Hi FriendsPlease hekp me. My contacts no send me new ticket because this error: We are sorry. You have been restricted I send the picture.

              0 1

              A

              

              2 years ago

              During the initialisation phase our URL was named as https:\/\/testmontratec.freshdesk.com<\/a> and the mail adress as montrateccomservice@testmontratec.freshdesk.com<\/a><\/p>

              Now we want to start real usage and rename it to https:\/\/montratec.freshdesk.com<\/a> resp. montrateccomservice@montratec.freshdesk.com<\/a> --> without \"test\"<\/p>

              Can we Change the URL and email?
              <\/p>\n<\/div>","url":"\/archives-freshdesk-11421\/change-website-name-17898?postid=44046#post44046","creationDate":"2019-09-02T09:30:12+0000","relativeCreationDate":"3 years ago"},"isTopicUnread":true,"privateId":16076,"id":17898,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11421,"isIdeation":false,"url":"\/archives-freshdesk-11421","title":"Archives - Freshdesk","description":"All archived articles of Freshdesk"},"url":"\/archives-freshdesk-11421\/change-website-name-17898","title":"Change website Name","lastPost":{"id":50653,"author":{"id":19495,"url":"\/members\/hemanth-ramya-19495","name":"hemanth.ramya","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/0727848d-a393-4177-98be-eeb2c9326563.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":5},"content":"

              Hello!<\/p>

              
              <\/p>

              Apologies for the delay in response here. We can see that your query has been addressed by our support team, @Sandra. <\/p>

              
              <\/p>

              @Jackson, you can set up a custom domain of your own and point it <\/span>to the Freshdesk domain you signed up with. Just make sure you have created a CNAME record in your DNS zone file for this and verified the domain with a TXT record. Refer to this <\/a>article to get detailed insights on using custom portal URL. <\/p>

              
              <\/p>

              Feel free to drop an email to support@freshdesk.com for any further queries and we would be happy to help. Cheers!<\/p>","url":"\/archives-freshdesk-11421\/change-website-name-17898?postid=50653#post50653","creationDate":"2020-09-22T20:33:16+0000","relativeCreationDate":"2 years ago"},"lastReply":{"id":50653,"author":{"id":19495,"url":"\/members\/hemanth-ramya-19495","name":"hemanth.ramya","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/0727848d-a393-4177-98be-eeb2c9326563.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":5},"content":"

              Hello!<\/p>

              
              <\/p>

              Apologies for the delay in response here. We can see that your query has been addressed by our support team, @Sandra. <\/p>

              
              <\/p>

              @Jackson, you can set up a custom domain of your own and point it <\/span>to the Freshdesk domain you signed up with. Just make sure you have created a CNAME record in your DNS zone file for this and verified the domain with a TXT record. Refer to this <\/a>article to get detailed insights on using custom portal URL. <\/p>

              
              <\/p>

              Feel free to drop an email to support@freshdesk.com for any further queries and we would be happy to help. Cheers!<\/p>","url":"\/archives-freshdesk-11421\/change-website-name-17898?postid=50653#post50653","creationDate":"2020-09-22T20:33:16+0000","relativeCreationDate":"2 years ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":0,"relevantPost":{"id":44046,"author":{"id":19677,"url":"\/members\/s-galenkamp-19677","name":"s.galenkamp","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"

              During the initialisation phase our URL was named as https:\/\/testmontratec.freshdesk.com<\/a> and the mail adress as montrateccomservice@testmontratec.freshdesk.com<\/a><\/p>

              Now we want to start real usage and rename it to https:\/\/montratec.freshdesk.com<\/a> resp. montrateccomservice@montratec.freshdesk.com<\/a> --> without \"test\"<\/p>

              Can we Change the URL and email?
              <\/p>\n<\/div>","url":"\/archives-freshdesk-11421\/change-website-name-17898?postid=44046#post44046","creationDate":"2019-09-02T09:30:12+0000","relativeCreationDate":"3 years ago"},"numberOfViews":84,"contentType":"discussion","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"50653"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","isGuest":true,"csrfToken":"3d1c8c1686628fc44b03e7bc9b8aa070022daee0","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}">

              S

              

              s.galenkamp Apprentice

              张贴在Archives - Freshdesk

              Change website Name

              During the initialisation phase our URL was named as https://testmontratec.freshdesk.com and the mail adress as montrateccomservice@testmontratec.freshdesk.comNow we want to start real usage and rename it to https://montratec.freshdesk.com resp. montrateccomservice@montratec.freshdesk.com --> without "test"Can we Change the URL and email?

              0 2

              

              

              2 years ago

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