We understand that every business is unique and that\u2019s why we offer tailored solutions to meet your specific needs. Our experts from Freshworks Professional Services<\/strong> team will spend time with you to understand your business goals to get maximum value from your investment \ud83d\udcc8.<\/p>
Discover the\u00a0range of services offered below and let us help you achieve\u00a0your business goals today. Here are some of the services on offer:<\/p>
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Managed Services:<\/strong>\u00a0<\/strong><\/span>Lean on a Freshworks product expert to take care of your system administration. Includes a monthly bucket of hours for configuration, best practice sharing, training, and more. This\u00a0<\/span>offering includes\u00a0expert design, configuration & deployment of new features, system administration, customized agent and admin training sessions, proven best practices for optimizing productivity.<\/em><\/p>\t<\/li><\/ol>
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\u200b\u200b\u200b\u200b\u200b<\/span>Health Assessment<\/strong><\/u> is a\u00a0comprehensive review of your existing setup to help you to understand the current state and proactively identify areas for improvement.\u00a0<\/span>This offering includes\u00a0discovery sessions to capture pain points, in-depth assessment of your environment by our technical expert, identification of UX issues, workflow gaps and opportunities to streamline.<\/em><\/li><\/ol>
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Admin Coaching:<\/strong><\/u>\u00a0Strengthen your product knowledge with our expert-led interactive training tailored to your business needs. This offering includes<\/span>\u00a0in-depth consultation and process design, solution assistance and interactive Q&A.<\/em><\/p>\t<\/li><\/ol>
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Orchestration (Freshservice-only):<\/strong><\/u>\u00a0Technical solutioning and configuration assistance to fully integrated custom workflows with the Freshservice Orchestration module.<\/span>\u00a0This offering includes configuration assistance & consultation and admin training, solutioning and workflow design.<\/em><\/p>\t<\/li><\/ol>