是否有可能从特定联系人或电子邮件地址中选择所有门票，而不是一次选择30张门票?我有超过40K待处理的票，其中大部分是系统生成的。我希望通过点击几下就能关闭所有这些系统生成的门票，而不是一次打开30张门票。
Hello Freshworks Community Members!\u00a0<\/p>
We understand that every business is unique and that\u2019s why we offer tailored solutions to meet your specific needs. Our experts from Freshworks Professional Services<\/strong> team will spend time with you to understand your business goals to get maximum value from your investment \ud83d\udcc8.<\/p> Discover the\u00a0range of services offered below and let us help you achieve\u00a0your business goals today. Here are some of the services on offer:<\/p> \u00a0<\/p> Managed Services:<\/strong>\u00a0<\/strong><\/span>Lean on a Freshworks product expert to take care of your system administration. Includes a monthly bucket of hours for configuration, best practice sharing, training, and more. This\u00a0<\/span>offering includes\u00a0expert design, configuration & deployment of new features, system administration, customized agent and admin training sessions, proven best practices for optimizing productivity.<\/em><\/p>\t<\/li><\/ol> \u00a0<\/p> \u00a0<\/p> Admin Coaching:<\/strong><\/u>\u00a0Strengthen your product knowledge with our expert-led interactive training tailored to your business needs. This offering includes<\/span>\u00a0in-depth consultation and process design, solution assistance and interactive Q&A.<\/em><\/p>\t<\/li><\/ol> \u00a0<\/p> Orchestration (Freshservice-only):<\/strong><\/u>\u00a0Technical solutioning and configuration assistance to fully integrated custom workflows with the Freshservice Orchestration module.<\/span>\u00a0This offering includes configuration assistance & consultation and admin training, solutioning and workflow design.<\/em><\/p>\t<\/li><\/ol> Hello Freshworks Community Members!\u00a0<\/p> We understand that every business is unique and that\u2019s why we offer tailored solutions to meet your specific needs. Our experts from Freshworks Professional Services<\/strong> team will spend time with you to understand your business goals to get maximum value from your investment \ud83d\udcc8.<\/p> Discover the\u00a0range of services offered below and let us help you achieve\u00a0your business goals today. Here are some of the services on offer:<\/p> \u00a0<\/p> Managed Services:<\/strong>\u00a0<\/strong><\/span>Lean on a Freshworks product expert to take care of your system administration. Includes a monthly bucket of hours for configuration, best practice sharing, training, and more. This\u00a0<\/span>offering includes\u00a0expert design, configuration & deployment of new features, system administration, customized agent and admin training sessions, proven best practices for optimizing productivity.<\/em><\/p>\t<\/li><\/ol> \u00a0<\/p> \u00a0<\/p> Admin Coaching:<\/strong><\/u>\u00a0Strengthen your product knowledge with our expert-led interactive training tailored to your business needs. This offering includes<\/span>\u00a0in-depth consultation and process design, solution assistance and interactive Q&A.<\/em><\/p>\t<\/li><\/ol> \u00a0<\/p> Orchestration (Freshservice-only):<\/strong><\/u>\u00a0Technical solutioning and configuration assistance to fully integrated custom workflows with the Freshservice Orchestration module.<\/span>\u00a0This offering includes configuration assistance & consultation and admin training, solutioning and workflow design.<\/em><\/p>\t<\/li><\/ol>![\"//m.teammarx.com/community/freshdesk-11246/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/39fbb09e-5d99-4e0c-a991-a31a4b92663b.png\")
<\/figure>![\"//m.teammarx.com/community/freshdesk-11246/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/9bddce6a-cf6a-471c-896e-54ba66c129ba.png\")
<\/figure>![\"//m.teammarx.com/community/freshdesk-11246/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/95b88887-bb94-4662-b1b7-636c7e05d051.png\")
<\/figure>![\"//m.teammarx.com/community/freshdesk-11246/\"](\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3d75549e-dd58-4c88-b74f-38c8d8aa4be0.png\")
<\/figure>To learn more about Freshworks Professional Services and get started, please contact your Account Manager or contact us <\/span>here<\/span><\/a>!\u00a0<\/span><\/em><\/h3>","id":30584,"featuredImage":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/16ef530a-8ad7-4dac-bd36-04331fc20871_thumb.png","label":"","replyCount":0,"views":24,"post":{"id":76877,"author":{"id":17472,"url":"\/members\/harshaa-sridhar-17472","name":"harshaa.sridhar","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":"
<\/figure><\/figure><\/figure><\/figure>To learn more about Freshworks Professional Services and get started, please contact your Account Manager or contact us <\/span>here<\/span><\/a>!\u00a0<\/span><\/em><\/h3>","url":"\/announcements-and-events-11245\/latest-offerings-from-freshworks-professional-services-30584?postid=76877#post76877","creationDate":"2023-05-05T08:35:16+0000","relativeCreationDate":"1 day ago"},"contentType":"article","type":3,"likes":1,"hasCurrentUserLiked":false},"phrases":{"Forum":{"{n} year|{n} years":"{n} year|{n} years","{n} month|{n} months":"{n} month|{n} months","{n} day|{n} days":"{n} day|{n} days","{n} hour|{n} hours":"{n} hour|{n} hours","{n} minute|{n} minutes":"{n} minute|{n} minutes","just":"just now","{plural} ago":"{plural} ago"}}}">
从特定联系人或电子邮件地址选择所有门票
Userlevel 5
+ 6
嗨Zaffry,
来自Freshworks社区的问候!
我们理解更新30票每次都是很耗时的，但是在一个页面上有超过30个票会导致性能问题，这就是为什么我们没有增加阈值。
下面是执行相同功能的一些变通方法。
1.我们确实有市场应用批量更新或删除票证。请看看这个应用程序并阅读说明，并让我们知道它是否有帮助//m.teammarx.com/apps/freshdesk/bulk_ticket_manager_light/
视频截图供您参考https://share.vidyard.com/watch/em814GJL8Dvh1KAVPwcHw2?
2.你也可以使用API调用批量更新票证。为了更好的理解，请参考我们的API文档-https://developer.freshdesk.com/api/#bulk_update_tickets
3.时间触发自动化-这可用于更新或删除在中创建或更新的任意数量的票据最近30天当指定条件匹配时。
示例规则:
如果有进一步的疑问，请随时在这里留言:)
今天就学习新的东西，让你的贡献得到认可，随时了解产品更新，并在我们的Freshdesk社区建立有意义的联系。新颖的理念，优质的服务:)
Hi Zaffry,<\/p>
\u00a0<\/p>
Greetings from the Freshworks community!
\u00a0<\/p>
We understand that updating\u00a030 tickets\u00a0<\/strong>at a time is time-consuming, but having more than 30 tickets on a single page leads to performance issues which is why we aren't increasing the threshold.\u00a0<\/p> \u00a0<\/p> Here are some of the workarounds to perform the same.<\/p> \u00a0<\/p> 1.\u00a0We do have a\u00a0marketplace app<\/strong>\u00a0to update or delete tickets in bulk. Please take a look at this app and read through the instructions, and let us know if it helps -\u00a0\/\/m.teammarx.com\/apps\/freshdesk\/bulk_ticket_manager_light\/<\/a>\u00a0<\/p> Video grab for your reference -\u00a0https:\/\/share.vidyard.com\/watch\/em814GJL8Dvh1KAVPwcHw2?<\/a><\/p> \u00a0<\/p> 2.\u00a0You can also\u00a0make\u00a0use of the\u00a0API call\u00a0<\/strong>to bulk update tickets. For a better understanding, please follow our API documentation -\u00a0https:\/\/developer.freshdesk.com\/api\/#bulk_update_tickets<\/a><\/p> \u00a0<\/p> 3.\u00a0Time-Triggers<\/strong>\u00a0automation - This can be used to update or delete any number of tickets that were\u00a0created or updated\u00a0in the\u00a0last 30 days<\/strong>\u00a0when the specified conditions match.\u00a0<\/p> Sample rule:<\/p> \u00a0<\/p> Feel free to drop a note here incase of further queries :)<\/p>","quoteUsername":"Aishvarya","translations":{"Common":{"like":"Like","unlike":"Unlike"},"Forum":{"Quote":"Quote","Share":"Share"}}}">
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Userlevel 1
+ 6
尽管如此，我们希望管理员能够在需要时看到“所有票证”用于特定任务，如批量删除。我们理解对于高票数的屏幕刷新将是非常耗时的。
时间触发器没有内容/描述的条件，只有主题，所以如果你可以添加，这可能是一个更好的解决方案。
回复
输入您的用户名或电子邮件地址。我们会给你发一封电子邮件，告诉你如何重置密码。
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