\u00a0<\/p>

Note: I also realise if I could format the JSONpath in a way that I can get just the values 764 and 952 without being in a JSON format, that I could completely bypass this issue.<\/p>

Thanks in advance for any assistance!<\/p>

Regards,
Cody<\/p>","url":"https:\/\/community.freshworks.com\/freshservice-11247\/why-is-my-json-parser-outputting-a-string-as-a-true-boolean-30391","creationDate":"2023-04-10T07:51:40+0000","relativeCreationDate":"3 hours ago"},"numberOfViews":4,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/employee-experience-11240","categoryId":11240,"title":"Employee Experience","metaRobots":"index, follow","type":0},"lastPostId":"0"},{"firstPost":{"id":30364,"author":{"id":42847,"url":"\/members\/svetcov-42847","name":"svetcov","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/e794345e-0bae-453b-b88e-f6e0fd932ac6.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"

Hi - I work for a small healthcare startup that requires a BAA (since our clients are patients and entering their name in Freshdesk means I\u2019m entering PHI in Freshdesk and thus require a BAA) and was trying to figure out why I need to buy an Enterprise license when I only need a Freshdesk Starter license. My understanding is that everyone is hosted on the same platform and gets the same level of security and privacy. Has anyone had any experience either getting a less expensive license or getting a very deep discount because they didn\u2019t actually need the functionality in Enterprise? Why does this matter? It takes an annual per person license from $180 to over $1000. It seems like Freshworks would want to support organizations that are helping people navigate and improve their cancer treatment and not force us to spend larger amounts to do this type of good work. Any thoughts?<\/p>

\u00a0<\/p>

Thanks.<\/p>","url":"https:\/\/community.freshworks.com\/freshdesk-11246\/hipaa-compliance-and-freshdesk-licensing-30364","creationDate":"2023-04-06T23:14:53+0000","relativeCreationDate":"3 days ago"},"isTopicUnread":true,"privateId":5371,"id":30364,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11246,"isIdeation":false,"url":"\/freshdesk-11246","title":"Freshdesk","description":"Read, learn, and solve about our Support Desk product."},"url":"https:\/\/community.freshworks.com\/freshdesk-11246\/hipaa-compliance-and-freshdesk-licensing-30364","title":"HIPAA Compliance and Freshdesk Licensing","lastPost":{"id":8053,"author":{"id":42847,"url":"\/members\/svetcov-42847","name":"svetcov","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/e794345e-0bae-453b-b88e-f6e0fd932ac6.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"","url":"https:\/\/community.freshworks.com\/freshdesk-11246\/hipaa-compliance-and-freshdesk-licensing-30364?postid=76348#post76348","creationDate":"2023-04-09T15:43:14+0000","relativeCreationDate":"19 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":0,"relevantPost":{"id":30364,"author":{"id":42847,"url":"\/members\/svetcov-42847","name":"svetcov","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/e794345e-0bae-453b-b88e-f6e0fd932ac6.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"

Hi - I work for a small healthcare startup that requires a BAA (since our clients are patients and entering their name in Freshdesk means I\u2019m entering PHI in Freshdesk and thus require a BAA) and was trying to figure out why I need to buy an Enterprise license when I only need a Freshdesk Starter license. My understanding is that everyone is hosted on the same platform and gets the same level of security and privacy. Has anyone had any experience either getting a less expensive license or getting a very deep discount because they didn\u2019t actually need the functionality in Enterprise? Why does this matter? It takes an annual per person license from $180 to over $1000. It seems like Freshworks would want to support organizations that are helping people navigate and improve their cancer treatment and not force us to spend larger amounts to do this type of good work. Any thoughts?<\/p>

\u00a0<\/p>

Thanks.<\/p>","url":"https:\/\/community.freshworks.com\/freshdesk-11246\/hipaa-compliance-and-freshdesk-licensing-30364","creationDate":"2023-04-06T23:14:53+0000","relativeCreationDate":"3 days ago"},"numberOfViews":9,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/customer-experience-11239","categoryId":11239,"title":"Customer Experience","metaRobots":"index, follow","type":0},"lastPostId":"8053"},{"firstPost":{"id":30354,"author":{"id":42828,"url":"\/members\/constableval-42828","name":"constableval","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"

**** I need to integrate Fresh Service Help Desk into Microsoft Dynamics 365 Customer Service Hub ***\u00a0<\/p>

Hello is there a Migration Tool for the process.<\/p>

Is there a Project Plan Template for this process.<\/p>

\u00a0<\/p>","url":"https:\/\/community.freshworks.com\/guide-to-getting-started-11281\/microsoft-365-dynamics-integration-30354","creationDate":"2023-04-06T16:06:51+0000","relativeCreationDate":"3 days ago"},"isTopicUnread":true,"privateId":5362,"id":30354,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11281,"isIdeation":false,"url":"\/guide-to-getting-started-11281","title":"Guide to getting started","description":"Everything you need to become a guest contributor"},"url":"https:\/\/community.freshworks.com\/guide-to-getting-started-11281\/microsoft-365-dynamics-integration-30354","title":"Microsoft 365 Dynamics Integration","lastPost":{"id":8052,"author":{"id":42828,"url":"\/members\/constableval-42828","name":"constableval","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"","url":"https:\/\/community.freshworks.com\/guide-to-getting-started-11281\/microsoft-365-dynamics-integration-30354?postid=76347#post76347","creationDate":"2023-04-09T14:56:21+0000","relativeCreationDate":"20 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":0,"relevantPost":{"id":30354,"author":{"id":42828,"url":"\/members\/constableval-42828","name":"constableval","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"

**** I need to integrate Fresh Service Help Desk into Microsoft Dynamics 365 Customer Service Hub ***\u00a0<\/p>

Hello is there a Migration Tool for the process.<\/p>

Is there a Project Plan Template for this process.<\/p>

\u00a0<\/p>","url":"https:\/\/community.freshworks.com\/guide-to-getting-started-11281\/microsoft-365-dynamics-integration-30354","creationDate":"2023-04-06T16:06:51+0000","relativeCreationDate":"3 days ago"},"numberOfViews":10,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/the-community-collective-11277","categoryId":11277,"title":"The Community Collective","metaRobots":"index, follow","type":0},"lastPostId":"8052"},{"firstPost":{"id":25902,"author":{"id":38776,"url":"\/members\/zaffry-38776","name":"Zaffry","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/da911de4-af2c-411b-b0bd-15045047938f.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"

Is it possible to select all tickets from a particular contact or email address rather than selecting 30 tickets at a time. I have more than 40K pending tickets and most of them are system generated ones. I would love to close all of these system generated ones with a few clicks rather than going 30 tickets at a time.<\/p>","url":"https:\/\/community.freshworks.com\/freshdesk-11246\/select-all-tickets-from-a-particular-contact-or-email-address-25902","creationDate":"2022-09-21T00:38:57+0000","relativeCreationDate":"6 months ago"},"isTopicUnread":true,"privateId":3301,"id":25902,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11246,"isIdeation":false,"url":"\/freshdesk-11246","title":"Freshdesk","description":"Read, learn, and solve about our Support Desk product."},"url":"https:\/\/community.freshworks.com\/freshdesk-11246\/select-all-tickets-from-a-particular-contact-or-email-address-25902","title":"select all tickets from a particular contact or email address","lastPost":{"id":8051,"author":{"id":41753,"url":"\/members\/reuven-41753","name":"reuven","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/eb916d18-61a0-4b6c-9fb5-e65fcf40aa9e.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1},"content":"","url":"https:\/\/community.freshworks.com\/freshdesk-11246\/select-all-tickets-from-a-particular-contact-or-email-address-25902?postid=76346#post76346","creationDate":"2023-04-09T14:01:51+0000","relativeCreationDate":"20 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":1,"relevantPost":{"id":25902,"author":{"id":38776,"url":"\/members\/zaffry-38776","name":"Zaffry","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/da911de4-af2c-411b-b0bd-15045047938f.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"

Is it possible to select all tickets from a particular contact or email address rather than selecting 30 tickets at a time. I have more than 40K pending tickets and most of them are system generated ones. I would love to close all of these system generated ones with a few clicks rather than going 30 tickets at a time.<\/p>","url":"https:\/\/community.freshworks.com\/freshdesk-11246\/select-all-tickets-from-a-particular-contact-or-email-address-25902","creationDate":"2022-09-21T00:38:57+0000","relativeCreationDate":"6 months ago"},"numberOfViews":32,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/customer-experience-11239","categoryId":11239,"title":"Customer Experience","metaRobots":"index, follow","type":0},"lastPostId":"8051"},{"firstPost":{"id":22646,"author":{"id":32916,"url":"\/members\/pcooke-32916","name":"pcooke","avatar":"","userTitle":"Top Contributor","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","name":"Top Contributor"},"userLevel":1},"content":"

We are currently trying to design our service catalogue in our new customer portal and are really struggling with software in the catalogue.\u00a0<\/p>

Our current system is an intranet page where people scroll through nearly 100 items in a single list, which is not a great user experience.\u00a0\u00a0<\/p>

We have reviewed the current list and got it down to about 60 items but it\u2019s still a lot.\u00a0\u00a0<\/p>

We\u2019ve tried to think up categories, so we can display it better but it\u2019s hard to define in terms of what the customer thinks a piece of software belongs to category wise!\u00a0\u00a0\u00a0<\/p>

We will obviously be using the main\u00a0search functionality, which should help, but I just thought I would ask the community how they have tried to get around this problem?<\/p>

\u00a0<\/p>

Thanks<\/p>

Phil.<\/p>","url":"https:\/\/community.freshworks.com\/freshservice-11247\/dealing-with-a-large-number-of-items-in-the-service-catalog-22646","creationDate":"2021-11-05T09:37:36+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":1758,"id":22646,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11247,"isIdeation":false,"url":"\/freshservice-11247","title":"Freshservice","description":"Welcome to the Freshservice Community! We\u2019re on a mission to make your ITSM desk faster, smarter, and better. We want to build a community of users to suggest improvements, test new features, report bugs, and help other members."},"url":"https:\/\/community.freshworks.com\/freshservice-11247\/dealing-with-a-large-number-of-items-in-the-service-catalog-22646","title":"Dealing with a large number of items in the service catalog","lastPost":{"id":8050,"author":{"id":39214,"url":"\/members\/russell-ho-aitken-39214","name":"Russell Ho-Aitken","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/31aecab6-38d7-41a1-b598-8d3d8e14623a.png","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":3},"content":"","url":"https:\/\/community.freshworks.com\/freshservice-11247\/dealing-with-a-large-number-of-items-in-the-service-catalog-22646?postid=76344#post76344","creationDate":"2023-04-09T13:14:22+0000","relativeCreationDate":"21 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":4,"numberOfLikes":3,"relevantPost":{"id":22646,"author":{"id":32916,"url":"\/members\/pcooke-32916","name":"pcooke","avatar":"","userTitle":"Top Contributor","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","name":"Top Contributor"},"userLevel":1},"content":"

We are currently trying to design our service catalogue in our new customer portal and are really struggling with software in the catalogue.\u00a0<\/p>

Our current system is an intranet page where people scroll through nearly 100 items in a single list, which is not a great user experience.\u00a0\u00a0<\/p>

We have reviewed the current list and got it down to about 60 items but it\u2019s still a lot.\u00a0\u00a0<\/p>

We\u2019ve tried to think up categories, so we can display it better but it\u2019s hard to define in terms of what the customer thinks a piece of software belongs to category wise!\u00a0\u00a0\u00a0<\/p>

We will obviously be using the main\u00a0search functionality, which should help, but I just thought I would ask the community how they have tried to get around this problem?<\/p>

\u00a0<\/p>

Thanks<\/p>

Phil.<\/p>","url":"https:\/\/community.freshworks.com\/freshservice-11247\/dealing-with-a-large-number-of-items-in-the-service-catalog-22646","creationDate":"2021-11-05T09:37:36+0000","relativeCreationDate":"1 year ago"},"numberOfViews":109,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/employee-experience-11240","categoryId":11240,"title":"Employee Experience","metaRobots":"index, follow","type":0},"lastPostId":"8050"},{"firstPost":{"id":30386,"author":{"id":42910,"url":"\/members\/abu-42910","name":"Abu","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/35bbc924-6161-4b06-8b81-a42097a810cd.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"

Dear Admissions team,\u00a0<\/p>

My name is Abdul\u00a0<\/p>

I am 18 years old\u00a0<\/p>

Sorry for asking here this question. I contacted team by email but did not get a reply that's why I am asking here.\u00a0I am a school droup out student due to my family financial reason i discontinued after 10th. But I have all the eligibility mentioned\u00a0in the (FWSA) website.\u00a0I saw the first batch 2022\u00a0is\u00a0successfully finished , on YouTube. I am eagerly\u00a0waiting daily with updates for next year's opening.\u00a0<\/p>

Can you please update when will be the next year freshworks academic entrance process starts. It will be very helpful for me, Thankyou<\/p>

\u00a0<\/p>

Sincerely,\u00a0<\/p>

Abdul<\/p>","url":"https:\/\/community.freshworks.com\/courses-curriculum-and-certifications-11136\/fresh-work-academy-30386","creationDate":"2023-04-09T11:44:25+0000","relativeCreationDate":"23 hours ago"},"isTopicUnread":true,"privateId":5384,"id":30386,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11136,"isIdeation":false,"url":"\/courses-curriculum-and-certifications-11136","title":"Courses, Curriculum, and Certifications","description":"Freshworks Academy helps you get trained as a seasoned Admin or an Agent. If you have a question, or share your course progress this is the place!"},"url":"https:\/\/community.freshworks.com\/courses-curriculum-and-certifications-11136\/fresh-work-academy-30386","title":"Fresh work academy","lastPost":{"id":30386,"author":{"id":42910,"url":"\/members\/abu-42910","name":"Abu","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/35bbc924-6161-4b06-8b81-a42097a810cd.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"

Dear Admissions team,\u00a0<\/p>

My name is Abdul\u00a0<\/p>

I am 18 years old\u00a0<\/p>

Sorry for asking here this question. I contacted team by email but did not get a reply that's why I am asking here.\u00a0I am a school droup out student due to my family financial reason i discontinued after 10th. But I have all the eligibility mentioned\u00a0in the (FWSA) website.\u00a0I saw the first batch 2022\u00a0is\u00a0successfully finished , on YouTube. I am eagerly\u00a0waiting daily with updates for next year's opening.\u00a0<\/p>

Can you please update when will be the next year freshworks academic entrance process starts. It will be very helpful for me, Thankyou<\/p>

\u00a0<\/p>

Sincerely,\u00a0<\/p>

Abdul<\/p>","url":"https:\/\/community.freshworks.com\/courses-curriculum-and-certifications-11136\/fresh-work-academy-30386","creationDate":"2023-04-09T11:44:25+0000","relativeCreationDate":"23 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":30386,"author":{"id":42910,"url":"\/members\/abu-42910","name":"Abu","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/35bbc924-6161-4b06-8b81-a42097a810cd.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"

Dear Admissions team,\u00a0<\/p>

My name is Abdul\u00a0<\/p>

I am 18 years old\u00a0<\/p>

Sorry for asking here this question. I contacted team by email but did not get a reply that's why I am asking here.\u00a0I am a school droup out student due to my family financial reason i discontinued after 10th. But I have all the eligibility mentioned\u00a0in the (FWSA) website.\u00a0I saw the first batch 2022\u00a0is\u00a0successfully finished , on YouTube. I am eagerly\u00a0waiting daily with updates for next year's opening.\u00a0<\/p>

Can you please update when will be the next year freshworks academic entrance process starts. It will be very helpful for me, Thankyou<\/p>

\u00a0<\/p>

Sincerely,\u00a0<\/p>

Abdul<\/p>","url":"https:\/\/community.freshworks.com\/courses-curriculum-and-certifications-11136\/fresh-work-academy-30386","creationDate":"2023-04-09T11:44:25+0000","relativeCreationDate":"23 hours ago"},"numberOfViews":3,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/freshworks-academy-10030","categoryId":10030,"title":"Freshworks Academy","metaRobots":"index, follow","type":0},"lastPostId":"0"},{"firstPost":{"id":21144,"author":{"id":99,"url":"\/members\/sanasiddiqui-99","name":"SanaSiddiqui","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/340824b4-896c-45e3-958a-58bbe3c586ef.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":5},"content":"

No company can reach its full potential without combining the different but compatible functions of its sales and marketing teams.\u00a0
The success of one is dependent upon the other, and so, any company serious about growth should seek to bridge the divide between the two departments and develop a unified revenue strategy that allows the unique strengths of each to complement\u2014instead of hinder\u2014one another. So tell us about how you align sales and marketing in your organization.<\/p>","url":"https:\/\/community.freshworks.com\/marketing-moves-11198\/how-can-we-align-sales-and-marketing-for-better-business-growth-21144","creationDate":"2021-04-27T04:30:18+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":1021,"id":21144,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11198,"isIdeation":false,"url":"\/marketing-moves-11198","title":"Marketing Moves","description":"Engage and collaborate to make winning marketing moves"},"url":"https:\/\/community.freshworks.com\/marketing-moves-11198\/how-can-we-align-sales-and-marketing-for-better-business-growth-21144","title":"How can we align sales and marketing for better business growth ?","lastPost":{"id":8049,"author":{"id":42908,"url":"\/members\/shah-222-42908","name":"Shah_222","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/fb83a24a-dcad-4ff8-b4a2-fae6d4a95f05.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0},"content":"","url":"https:\/\/community.freshworks.com\/marketing-moves-11198\/how-can-we-align-sales-and-marketing-for-better-business-growth-21144?postid=76341#post76341","creationDate":"2023-04-09T10:57:25+0000","relativeCreationDate":"1 day ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":2,"relevantPost":{"id":21144,"author":{"id":99,"url":"\/members\/sanasiddiqui-99","name":"SanaSiddiqui","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/340824b4-896c-45e3-958a-58bbe3c586ef.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":5},"content":"

No company can reach its full potential without combining the different but compatible functions of its sales and marketing teams.\u00a0
The success of one is dependent upon the other, and so, any company serious about growth should seek to bridge the divide between the two departments and develop a unified revenue strategy that allows the unique strengths of each to complement\u2014instead of hinder\u2014one another. So tell us about how you align sales and marketing in your organization.<\/p>","url":"https:\/\/community.freshworks.com\/marketing-moves-11198\/how-can-we-align-sales-and-marketing-for-better-business-growth-21144","creationDate":"2021-04-27T04:30:18+0000","relativeCreationDate":"1 year ago"},"numberOfViews":49,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/interest-areas-11197","categoryId":11197,"title":"Interest Areas","metaRobots":"index, follow","type":0},"lastPostId":"8049"}]},"recentlyActiveTopics":{"isGuest":true,"tab":"Recently Active","requestUrl":"\/search\/recentTopics","query":{"sort":"lastPostDate","sortOrder":"DESC","minReplies":0,"maxResults":10,"notForumIds":[11]},"translations":{"Custom":{"in":"in"},"Forum":{"vraag":"Question","topic.form.type.discussion.label":"Conversation","forumList.meta.counter.post.user.new":"{n} new","beantwoord":"Solved","Sticky":"Sticky","topicList.meta.voted":"Voted","topicList.meta.vote":"Vote","Show more":"Show more activity"}},"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","topics":[{"firstPost":{"id":30372,"author":{"id":42436,"url":"\/members\/brownae-42436","name":"brownae","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":"

Hi all- does anyone know how to modify the CC field on the submit a ticket view? We want to make it more obvious what it is because we have a custom business field that is also often referred to as CC (unrelated). We\u2019d like to change it from CC to something like \u201cAdd CC to copy someone on your request\u201d.<\/p>

\u00a0<\/p>

Thanks in advance!<\/p>

Anna<\/p>","url":"https:\/\/community.freshworks.com\/freshdesk-11246\/modify-cc-email-field-30372","creationDate":"2023-04-07T17:11:10+0000","relativeCreationDate":"2 days ago"},"isTopicUnread":true,"privateId":5376,"id":30372,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11246,"isIdeation":false,"url":"\/freshdesk-11246","title":"Freshdesk","description":"Read, learn, and solve about our Support Desk product."},"url":"https:\/\/community.freshworks.com\/freshdesk-11246\/modify-cc-email-field-30372","title":"Modify CC Email field","lastPost":{"id":8056,"author":{"id":41245,"url":"\/members\/jebas-41245","name":"Jebas","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/31f0abf3-88d6-413c-92ad-e080f67d096f.png","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":2},"content":"","url":"https:\/\/community.freshworks.com\/freshdesk-11246\/modify-cc-email-field-30372?postid=76358#post76358","creationDate":"2023-04-10T09:27:24+0000","relativeCreationDate":"1 hour ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":0,"relevantPost":{"id":30372,"author":{"id":42436,"url":"\/members\/brownae-42436","name":"brownae","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0},"content":"

Hi all- does anyone know how to modify the CC field on the submit a ticket view? We want to make it more obvious what it is because we have a custom business field that is also often referred to as CC (unrelated). We\u2019d like to change it from CC to something like \u201cAdd CC to copy someone on your request\u201d.<\/p>

\u00a0<\/p>

Thanks in advance!<\/p>

Anna<\/p>","url":"https:\/\/community.freshworks.com\/freshdesk-11246\/modify-cc-email-field-30372","creationDate":"2023-04-07T17:11:10+0000","relativeCreationDate":"2 days ago"},"numberOfViews":4,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/customer-experience-11239","categoryId":11239,"title":"Customer Experience","metaRobots":"index, follow","type":0},"lastPostId":"8056"},{"firstPost":{"id":30112,"author":{"id":42514,"url":"\/members\/sandip247-42514","name":"sandip247","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/310c426c-af51-4618-a66f-e0ebf62ba908.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0},"content":"